Betfred PLAYER REVIEWS(3322)
Mike Clare
11 January 2024
Comment from uk.trustpilot.com
If I could give it less I would , Shocking service . We moved to our Barn in Feb 2022 for the first 6 months it was fine , From August onwards shocking these are the reasons Can Not Submit Meter reading on line {say its being fixed for over 1 year now . Have to keep calling with reading long wait on phone But you can pay bill online { Funny That } Shocking service would give less than 0 if I could
Charlie Howard
10 January 2024
Comment from uk.trustpilot.com
I started with betfred a few days ago and won a couple of thousand in roulette. Then betfred started playing their tricks. They restricted my account without notice when I was playing. Then they restricted it a second time “by mistake”. Now the account keeps logging me out due to inactivity whilst I am actively playing. Previously I was receiving responses from the live chat but now my account keeps logging me out, customer service doesn’t want to respond to my queries. Be very careful with this sly company.
Ryan
10 January 2024
Comment from uk.trustpilot.com
Very slow in issuing free bets and spins. Numerous advisers telling me different things. Was told I was eligble for the sports welcome offer then another adviser saying I wasn't. Then one adviser saying I won 19 spins then one telling I wasn't it was 5.
Jane
10 January 2024
Comment from uk.trustpilot.com
Played game on room this morning, paid for 8 games counted down then nothing no play although took advice on fixes didn't fix so what's the resolution may I ask?
William Harris
09 January 2024
Comment from uk.trustpilot.com
The staff at betfred are the worst they are the rudest been in 3 shops and they all horrible to there customers never go in his shops again thank god
steve Millward
09 January 2024
Comment from uk.trustpilot.com
In general the app works well, however the cashout feature is ridiculously bad! Several times it has gone unavailable for no apparent reason once the bet is going my way. I have emailed customer service with screen shots and descriptions already. The feature is fine until things start to go in favour of the punter and then very rarely becomes available again, it's shocking!This happened last night on a double where 1 leg won early and then Man U scored quite early in their match, I wanted to cashout but the feature was unavailable fornthe rest of the1st half. As I was watching the game I can confirm that there was absolutely nothing happening that should have caused this....
Andrasi Florin
09 January 2024
Comment from uk.trustpilot.com
Best,great wins with low deposits.
Mike Matthews
09 January 2024
Comment from uk.trustpilot.com
I signed up for their place £10 bet and receive £30 free bets. I accidentally placed a £5 bet for my first bet and then realising my mistake, I bet a further £5 on the same horse to make it up to £10 (as you can't cancel or amend it once placed.) Their 'customer services' said I wasn't eligible for the £30 as I hadn't bet a full £10 on the first bet. Unfortunately for them I love to gamble but will not be going anywhere near these scammers in the future.And before you get back with - "As this relates to a specific account we highly recommend contacting us directly at: customer experience...betfred.com and we will be happy to investigate further."Already tried that and was spoken to like I was a complete idiot.
staceytiger
08 January 2024
Comment from uk.trustpilot.com
Terrible! After signing up for the ‘Welcome40’ new customer offer I didn’t receive the £10 free spins which when reading other reviews this is not the first time it’s happened! so I contacted Betfred via the online customer service live chat and they cut the chat off before I could answer one of their questions !!! There will probably be another reply on here like others before me from Betfred stating their normal responses and nothing will actually get done!
The man
08 January 2024
Comment from uk.trustpilot.com
Initially I thought it was ok but then realised nearly all bonuses on any game seem to be capped on how much it pays out to you will hardly ever win more than your money back maybe a bit more and it is really unfair.The worse thing about Betfred is how it rewards your custom…..it doesn’t you won’t get anything back no matter how much money you spend I spent a good bit of money and asked if there was anything I was entitled to and the answer was no….. Even the bad sites give bonuses for money spent etc which just gos to show
Michael
08 January 2024
Comment from uk.trustpilot.com
Easy to use website. Very happy overall
Cjd
07 January 2024
Comment from uk.trustpilot.com
Just terrible since my withdrawal a few weeks ago I haven’t had a decent bonus on any game then yesterday went into branch and played eyes of Horus £2 spins got 3 bonuses none of them payed more than £5 disgusting
F Nel
07 January 2024
Comment from uk.trustpilot.com
Cannot upload documents requested.Assistance requested by email and NO RESPONSE.This equates to poor service. Who can trust a company like this?
Jod
07 January 2024
Comment from uk.trustpilot.com
If I could give 0 stars I would!! What an absolute rip off site!! Just takes your money, you have a bit if a run but that's it!! They know the games you love playing and they feed off that, cos they know you will keep playing until you get a feature and a big win!! But guess what you never do, you get a feature and a little win but it's not even enough to cover how much you have put in, then it keeps you playing and teases you,then bang you have lost again!! DONT WASTE YOUR MONEY, VIEW THE OTHER REVIEWS!!!
Ian
07 January 2024
Comment from uk.trustpilot.com
Signing up was the easy bit. I was really annoyed that to take up the offer of £30 free bets I had to use a debit card AND the £10 qualifying bet had to be the first bet (which was not prominent in the advert). I used my PayPal account as I never use my debit card online for security reasons. It wasn't until a raised the matter online in the chat that this was pointed out. Think I'll go elsewhere as no doubt there are other catches hidden away in bets.
Patrick
07 January 2024
Comment from uk.trustpilot.com
Joined recently because of your offer place a ten pound bet get £40 in free bets, never received my free bets, just another scam and rip off.
Lee Lehmann
07 January 2024
Comment from uk.trustpilot.com
Great app 👌 love it ,, addictive tho 👌
Jjames
06 January 2024
Comment from uk.trustpilot.com
I am writing to express my concerns regarding a recent live chat interaction I had with one of your representatives, Chantelle M.Unfortunately, my experience was quite disappointing. Chantelle M demonstrated a lack of customer service skills, empathy, and was unwilling to provide the information I required. This has left me shocked, and I question the suitability of her role in customer service.I hope you can address these concerns I believe in the importance of continuous improvement and hope my feedback contributes positively to your team's development.Thank you for your attention to this matter.
Mcquade Anthony
06 January 2024
Comment from uk.trustpilot.com
Is this the worst bookmakers in Europe?It certainly has the worst I.T .I feel certain that if Mr Done we’re to open an account in his firm he would be appalled just how bad it has become compared to how he ran it .Solution would be to replace the entire I.T division especially the head of department Bad experience dates ? The last YEAR !
Jacko
06 January 2024
Comment from uk.trustpilot.com
Great place to have a fun with fantastic range of games, good odds, awards and promos on regular basis. If you looking for a bit gambling or betting fun this is the place to visit. Easy and safe for everyone.Jacko
Matthew Evans
06 January 2024
Comment from uk.trustpilot.com
Absolute rip of im a grand down put another 80 on and biggest win was 30 quid stay well alway !!!
Joe Wilson
06 January 2024
Comment from uk.trustpilot.com
Previously left a 2 star review but i feel the need to downgrade.The fa cup 3rd round is the biggest weekend in football bit whilst i can bet inplay on the Bundesliga (Germany) i cant on the FA cup.The app is clumsy - the betting choice non existent- after these bets are complete i will delete my account!
Steven Wedgbury
06 January 2024
Comment from uk.trustpilot.com
Hi quick payouts is a positive and in no way am I disgruntled customer but since the initial joining bonus which by the way is given by all bookmaker in one form or another , I have never ever received a free spin or free bet of any kind I did check with customer service just said you hadn't qualified so 55 settled bets later a month or two down the line asked again I didn't qualify for any free bets or goodwill jesturesSo from the time of joining at least 8 months aga and over 150 settled bets customer service so sorry.There are other bookmakers out there who do reward customers so please please shop around , you will do better than Betfred Happy new year
Minh Pham
05 January 2024
Comment from uk.trustpilot.com
Great service, promotions, could do with more promotions and freebies for loyal customers like me who always plays and spends, fun big list of games to play, wish i could land more than a few spins on casino mystery prize like the 100 spin upgrade haha, alot to play such as lotto,sport betting and casino games as well as many slots. Honestly even doe i haven't been really lucky and won big on Betfred yet, i still enjoy using this site more than others because in general i find it more vast in variety and great customer service.Betfred user: Thinhnguyenhp281993
Liam Dent
05 January 2024
Comment from uk.trustpilot.com
It’s ok and was playing well bit off lag on new games tho
Attila Alexandru Szasz
05 January 2024
Comment from uk.trustpilot.com
The bonus is useless.. Never noting.. No deposit no bonus..
Johny Johny
05 January 2024
Comment from uk.trustpilot.com
I spend much money,in this betfred,they give some money,but after they take back all,they dont give nothing back..
Megan Marshall
05 January 2024
Comment from uk.trustpilot.com
Really helpful, bright, colourful and eye catching
Pete Collins
05 January 2024
Comment from uk.trustpilot.com
The apps aesthetically pleasing and easy to use, the variety of different games is also a big plus too, only one gripe tbh, I would love to be able to (even at a quick glance) see some indication of already spent/finished promotions.
Brian Blanchard
05 January 2024
Comment from uk.trustpilot.com
Excellent site, which is very easy to navigate.
John Freeman
05 January 2024
Comment from uk.trustpilot.com
Always the best odds,very easy to deal with easy to contact if there is a problem
Tammy Stevens
05 January 2024
Comment from uk.trustpilot.com
Easy navigation of siteA few more wins would be nice 🤣
Aaron burrett
05 January 2024
Comment from uk.trustpilot.com
The take a punt if you do more than 4 selections you can't see what you did on your open bets and you also dnt mark the selections as correct once happened so if you dnt watch the game you dnt know what selection let you down it's ridiculous
WE
05 January 2024
Comment from uk.trustpilot.com
Repeated issues with maximum payout limits for UK soccer that mean that placing 'fun' football accas (with unlikely, but life changing winning amounts!) is difficult or impossible. Unfortunately, until this is corrected, wont be using Betfred again which is a shame
Michelle
04 January 2024
Comment from uk.trustpilot.com
Signed up everything looked leigit played afew games then won £20 here and there nothing crazy , then bang!!!! My account got restricted saying I used a third party card "how laughable " when I used my own card , I went to live chat told them I want refunding on my deposits they won't reopen my account so I'm fuming!!! Please don't play here they take your money you Barley get any wins as all the games are rigged told them I'll be taking it higher if I don't get my refunds , trust me it'll cost them more in fees than what they owe me :) please avoid at all cost they run with your money then decide to close your account for no valid reason.
Jonathan Bateman
02 January 2024
Comment from uk.trustpilot.com
Completed the staking for a casino welcome bonus, Befred did not credit the bonus, I raised the issue with support who told me they would investigate. They then credited the bonus without informing me as they said they would do but I did not log in for 7 days and now the bonus has expired. Very sneaky indeed.
Danny Couzens
01 January 2024
Comment from uk.trustpilot.com
Disgusting company opened a account used my boyfriends PayPal account deposit was successful a few times when I lost as soon as I won they blocked my account and refused to return my money stating I broke the rules using my partners PayPal account £200 down and they didn't care! Avoid at all costs wish I'd read reviews before sig6up!
Mark O Connell
30 December 2023
Comment from uk.trustpilot.com
Wouldn't play hea if your from Ireland as you can't take money off but put money on and if you want good slots wouldn't go hear with bonuses that pay not much at all and rtp less than your usual slot same game
Curtis Dwyer
28 December 2023
Comment from uk.trustpilot.com
Had a win last week and withdrew for the first time and now seems impossible to get a bonus and when I do it’s awful. Was great at first but now just terrible. The bonuses seem to be the same I only play big bass bonobos and big bass splash and the bonuses seem very very similar to each other which is strange when it’s every spin is apparently randomly generated but got it a couple times on £2 stake and payed £16 but can win that on 20p it don’t make sense. Really good site great games and easy to use but seems very unfair lately will update soon.Mrlucky1
Cjd
28 December 2023
Comment from uk.trustpilot.com
Had a little win last week withdrawn but since have not had a single decent bonus. Staking £2 and spending £100 to get a bonus that pays £17 don’t make sense when you win that on 20p stake. But since winning it seems to have gone very unfair and bonuses are not as good I understand it’s all luck and nothing is promised but had about 20 bonuses now in a row that have been awful I only play big bass and big bass splash and the bonuses seem to be very very similar which is strange when apparently it’s generated randomly but always seem to be the same
crayge burgess
28 December 2023
Comment from uk.trustpilot.com
The response from asking on a phone call how too understand RNG as the slots games have a % you know it can’t be random if it’s got a % I get banned and the keep my money and free spins this is the response from email. I As we have spoken before, I know that you are aware that at Betfred we take our responsibilities for player protection seriously. This involves different triggers in place and taking action when required. The decision to close your account taken after careful consideration and was not taken lightly. This decision was taken after analysing all aspects of our business relationship and unfortunately in this instance we believe account closure to be the best course of action.
Mark O Connell
26 December 2023
Comment from uk.trustpilot.com
Waiting forever for withdraw. Asking me to put €125 on to get a withdrawl. Game pays anywhere between 5 cent and 1 cent when your wating for slowest funds time ever my sister is on app and can do withdrawl but I can't its so backwards but customers never matter and that's the truth casinos I taught my experience were bad with casinos but this is the worst pathetic that won't even care probably get a reply thanks for review but not caring about the customer as usual €40 quid and ya can't even withdraw it don't see a point in half people making a review casinos really don't care only about money and if they didn't the money wouldn't have took this long gambling no withdrawl methods work gambling commisoner be in contact today
Maximus_Gladiator
26 December 2023
Comment from uk.trustpilot.com
I recently wrote a long comment with all the details, and two days later my comment was removed! The reason was heavy accusations! I didn't say anything bad, wrong, false, or fake, but it turns out that writing the truth leads to this result! I will take the necessary steps and express how bad this company is on every platform. I am writing it here too, BetFred, a place with unbelievably poor customer management, disgraceful RTP rates, and regular technical problems! Stay away, don't even become a member!Moreover, after my comments, they went ahead and closed my account! That's their understanding! If you want to join such a company and deposit money, it's your decision!
Carlos Miranda
25 December 2023
Comment from uk.trustpilot.com
Becarefull everyone being playing 3 days on the road different games and not even a decent bonus what I may call CHRISTMAS THEFT,I call authorities to go over these companies hard, cut off all mislliding advertisement once for all. Is just a kind of business that only brings trouble to everyone. I AM DONE WITH YOU.
Hughie McCullough
24 December 2023
Comment from uk.trustpilot.com
I don't usually use Betfred but put a coupon on in midweek. It was a winner and I had £75.17 to collect. Because I bet on one of their machines with my bankcard, my winnings were to be paid back into my account. I thought that was okay until I checked my account a few hours later. No winnings? I'm now reading it can take three to five banking days to pay out on a visa card. Why? Especially at this time of year when banks may be closed. If that's the case I won't be betting again. Ladbrokes bookmakers deposit my winnings straight into my account.
Mark O Connell
24 December 2023
Comment from uk.trustpilot.com
Watch out they will say you get free spins in 48 hours for welcome offer still havent its like they don't want to give me my withdrawl , going to commsioner not allowed to use payment methods that are on app have screenshot also its very backwards be putting up more reviews also this is not on
I hate s cum
22 December 2023
Comment from uk.trustpilot.com
Stay away from betfre and it's livecasino provider playtech. These latvians provide controlled fraudulent games live on air in front of youre eyes with youre money on. They casually rob people 24.7, with no shame. No punishment has ever been given because the corruption is rife in this industry.Betfred and all the other casinos are legalised criminals, the government are taking part of the profits, sothey allow this vile cash cow to continue. LEGALISED CRIME TO TAKE TAKE TAKE FRON THE PUBLIC WHO DEPOSIT MONEY INTO THIS SYSTEM FROM THE COMFORT OF THEIR OWN HOMES.S c u m of this earth. I have never witnessed such filth. For this to be happening in 2023 is disgraceful but its the reality of how vile this world is. The people in charge are against us and are the enemy. I promise you all, this is not some crazy conspiracy, thr fact you can see these games being controlled in front of youre eyes is all the proof u need that this world is a f king dirty dirty vile place.STAY AWAY FROM THESE ABSOLUTE VILE SC UM. PLEAEE PEOPLE, USE YOURE BRAINS. DO NOT FEED THESE ORGANIZATIONS.
Sean W
22 December 2023
Comment from uk.trustpilot.com
I thought this was a good site for slots. Unfortunately, after winning a fairly decent amount of money over a couple of months Betfred has decided that's enough. I have won about 4k in a few months but one day it just stopped paying out.Its now taken back about 2k but doesn't pay the bonuses at all, pretty sure they have altered the software or limited my account. When I enter promotions they don't opt in correctly and frankly its nonsense.If you message them to query issues they say 'The RTP of the game is 96.4 over millions of spins' Trust me I've done thousands of spins.... something has changed. Have a go, but quit while you're ahead, if you even get there.
Stephen Dempsey
20 December 2023
Comment from uk.trustpilot.com
I’ve been with them years but recently I find I’m getting shafted on a regular basis . Bet needs done after 8am to qualify for sp or better. I’m a night shift worker all bets were done at all hours and this was never an issue or raised its head till today. Payout halved
Christopher Lloyd
11 January 2024
Comment from uk.trustpilot.com
Fast payout and good across the board betting site
Fast payout and good across the board betting site