Betfred PLAYER REVIEWS(3322)
Juliean
16 July 2023
Comment from uk.trustpilot.com
Not to bad to be honest ...my gripe would be pay out time...also you could play 1 quid slots and repeated win only 14 p but if your going to gamble then guess that's the odds
Giannis Bourmpos
16 July 2023
Comment from uk.trustpilot.com
They hold my money of £1833 and they don’t want to give me my money back because I used my brother card. I explained to them if they don’t want me as a client to close my account and refund my money but unfortunately they don’t want to give me back my money . Unbelievable situation, they are very rude on live chat .
Louise burford
15 July 2023
Comment from uk.trustpilot.com
This is my third review . They don’t reply to emails but when I write a review on here there reply to my emails .My account was closed down they wanted documentation so I sent documentation passport birth certificate bank details proof of address more than enough two weeks ago . They have blocked my account to which there was 550 pounds in their pending withdrawal and have told me I won’t be getting it until they receive this . I sent this over two weeks ago first time and several times since . Now I have been told that this isn’t good enough and they want a selfie of me holding my passport . I’m a 63 year old women who has sent them my passport several times bank details and birth certificate I find this absolutely farcical . I have even told them to shove the withdrawal of 550 and refund me my deposits to which they have said no . I have spoken to the gambling commission who have also told me what I have sent is adequate . The sad part is I really enjoyed the site but the customer service has been awful and they are holding my money even after me sending all documentation
Missnae
15 July 2023
Comment from uk.trustpilot.com
One of the worst betting sites. Please avoid like the plague I don’t want to hear the copy and paste replies ‘ complying with the rules’ 50 spins £2? Seriously what an absolute joke of a company or you can go 50/100 spins with no bonuses on a game so be prepared to lose wayyyyy more than you even think your going to win with them. I don’t care what better won what like they like to say ‘ but this person one £25k’ unfair advantage on everyone else. Account being deactivated. Over £1k deposited and what £200 given back over time ridiculous!!!!! Just out here to take money from people. The government really need to take a look into their books a bet is scammy! Something dodged with these betting companies honestly. PLEASE IF YOU ENJOY HAVING MONEY AND DONT WANT TO LOSE IT ALL AVOID THIS COMPANY!! Avoid avoid avoid! Find some other company but this one isn’t the one. Don’t even reply with hope your next betfred experience is better I WILL NOT BE SPENDING ANOTHER PENNY ON A SCAM SITE LIKE YOU GUYS! Definitely putting in a FOB complaint about this company
Suzanne
14 July 2023
Comment from uk.trustpilot.com
I think this game is really fair with winnings and bonuses are easy to access not like other apps I play.
Jichie
14 July 2023
Comment from uk.trustpilot.com
I have a complaint with IBAS as Betfred stole my deposit and winnings.I’ve since been told by IBAS that Betfred are failing to comply with their ruling on a case ‘very similar’ to mine. They could be the next company to disappear. Total shambles from top to bottom. Stay away
Joanne
14 July 2023
Comment from uk.trustpilot.com
Payouts are very few and far between and free spinstake a long time to come around in most slot games
Martin
13 July 2023
Comment from uk.trustpilot.com
It's a good site with lots of bounces but the big wins are not great
I hate vermin.
13 July 2023
Comment from uk.trustpilot.com
Betfred use latvian foreign filth, playtech for livecasino.Playtech are literally controlling there live wheel games. Playtech use magnets on the roulette wheels.Playtech are using AI to track people's bets and stakes so they can control the profits and loss margins. Playtech use sophisticated technology to generate each result so they don't allow players to win consistently.Playtech and betfred would not be in business if the games were "random". Everything you see with the livegames is just for show, everything is a Controlled environment.Betfred have employees who will never accept the truth that is to be seen.Betfred support who reply here will deny everything for the company they work for. Betfred support are sheep and slaves and need to get a grip.You are not superior to us people at home who can witness how fraudulent the live games are I bet you betfred employees didn't read up until this point and will still respond with that pre-written bs. Let's see. Sc um.Stay away people, from live games that are built to take you're money I a fraudulent way. Through manipulation and Controlled environments. Not randomness based on the laws of physics. Guaranteed. Certainly. 100%. Do doubts about it.They take advantage of you and you're stakes.It's a corrupt gambling industry that's why these foreign providers are allowed to operate without punishment, into our homes online.
Ross
13 July 2023
Comment from uk.trustpilot.com
Joined the site i quite enjoyed it if im honest i withdrawn £1100 winning like £540 ive sent all the information you could possibly send including selfies and im still not verified and locked out the account this is exactly why ive always stayed with bet365 other sites make everything purposely difficult. Can i have my money please and ill go back to bet365?
edward
12 July 2023
Comment from uk.trustpilot.com
Avoid this company unless you want to be able to spend whatever you want. They ask for details of earnings, but not outgoings unlike every other betting site. They saw I had a lump sum of money which I mentioned was due to a house sale so they allowed me to spend any amount with no spending cap. They say that it was my responsibility to put a cap on what I could spend? would you trust a someone who was addicted to drugs or alcohol to be in charge of how much they should take each day? No! Every other betting firm I had used (7 in total) all saw my my pay slips and bank balance, and ALL put what they thought was a cap which I was not allowed to go over. I had a call from the so called "safer gambling team" who asked if i was comfortable with the £1200 a month limit? What was this all about when I lost way over and could spend whatever I liked! No other betting company allowed me to do what Betfred did and it was morally wrong and they know it. This is being investigated and pending the outcome i will most definitely be taking them to court, just like a Mr Green did in 2021 and won the case. He was awarded £1.7 million, after they refused to pay him out what he had won. Please use any other betting company they do not care about punters at all.
Catherine
12 July 2023
Comment from uk.trustpilot.com
Wimbledon made me place a bet for fun on who would lift the trophy 🏆. Horrendous experience not fun. I sent driving licence Bank statements and Bills they refused everything. Making different excuses every time on different documents. Now they state my bank statement was folded even though it showed my name and address. I folded it for privacy as it had all my transactions and balance.I asked to close my account and they said they cannot untill I complete verification!Please do not use this company. It's not very professional. Nowhere on the website stated any conditions when making deposits.Its ruined my Wimbledon fun. Very stressful also the demands they make.Bet Fred are completely unreasonable and unprofessional.
Gemma
11 July 2023
Comment from uk.trustpilot.com
Easy to navigate, very good customer services and easy to join
Lost and not winning nothing
11 July 2023
Comment from uk.trustpilot.com
Just one star if there’s rate 0 I will be happy to give very cheeky company very slow site you can notice there is some delay and some kind of fishy simply avoid
David
11 July 2023
Comment from uk.trustpilot.com
Set up account few weeks back with £40 free bets and £10 casino. Having played through the qualifying bets I never noticed the free bets etc. When I received email regarding sending ID and proof of address, I've tried 3 times to sort it out. First time I never sent enough so that's on me. I've now sent all 3 needed and am told the proof of address is not 3 months, send something else. I've sent rates bill (equivalent of council tax in NI) which shows from April 23 but not good enough. I can't do bank statements as all online, and all utility bills also online and can't screenshot. Nobody has made any conditions when making deposits
Nicoleta Marin
11 July 2023
Comment from uk.trustpilot.com
I WELL MAKE THE RAPORT FOR THIS WEBSITE FOR WHAT THEY DO . I SPEND MY MANY HERE BUT NOT FREE SPIN NO 1£ BACK FROM THEM FOR BONUS . THE AGENT ADAM H I SPEAKE WITH HIM FOR LIVE CHAT HI CHANT NOT ANSWER TO MY WHY I DONT HAVE FREE SPIN .
Kim
10 July 2023
Comment from uk.trustpilot.com
The service is brilliant
John Campbell
10 July 2023
Comment from uk.trustpilot.com
I really like the way the app or website is laid out.Very professional.Its better than all the other sporting websites.Easy to follow and to put a bet on.
Ali
09 July 2023
Comment from uk.trustpilot.com
Scammers and control the game never win big amounts just couple pounds and spend hundreds they are really cheating save your money from this scammer if can give zero out of five I will site also is slow and freeze
Kane
09 July 2023
Comment from uk.trustpilot.com
Beware of BetFred offersIve been told that this is all in the terms of service but no other betting site has ever asked me to send pictures of myself and multiple pieces of person info.This is the email i got after depositing my money.Dear Customer,Betfred randomly reviews accounts as part of our security procedures, and to ensure our registered depositors have peace of mind when using our services.In the interest of your account/eligible promotion payouts, we require the following documentation to be sent to us at your earliest convenience.• A clear copy of your signed passport – showing the four corners, displaying your picture, passport number and full MRZ code indicated at the bottom of the document or alternatively a UK driving Licence (both sides) or if you don’t have either of these a clear photograph of your Original Birth Certificate.• A clear photograph of yourself (selfie) holding your proof of identification document next to you• A clear copy of a recent Utility Bill showing the address that you have registered (dated within the last 3 months). In addition, we will accept Bank Statements, Rental agreements, Council Tax invoices.(please be advised that we do not accept mobile phone bills or credit card statements)I think this is extremely intrusive and wouldnt send all that info over just to gamble online. Just a warning to others.
No fool.
09 July 2023
Comment from uk.trustpilot.com
Flag me all you want benny boy, ill always be back to tell my fellow citizens of society to stay away from you're vile livecasino provider.Again people of the world stay away from playtech livecasino.It is built to take you're money only using manipulated wheels and games. Everything is a calculated piloted outcome. Nothing is random based on the laws of physics, which it should be.If it is not random on the laws of physics, then these games are fraudulent and inhumane.Why? Because anyone putting there money onna calculated outcome is being taken advantage of. And the game is not a fair result based on randomness or luck.Betfred, you are 1 if many casinos who allow this filth into our homes. You are a dirty s c ummy company built on robbing the public.Stay away people from these monsters. It is 100% a controlled environment. Do not put you're money into a legalised criminal cashcow we're they choose when you win. If ever.
Liam Moore
09 July 2023
Comment from uk.trustpilot.com
Good site loved it when first joined. There only getting a 2 star on the fact I've put a inlay bet on and one game showed it was kicking off at 12 when It kicked off at 11 on another site so spoke to live chat did nothing spoke to them on phone and called me a lair so couldn't get my 10 pound back which I went straight to them bout the situation so for that 2 stars instead of 5
Jennifer
08 July 2023
Comment from uk.trustpilot.com
Excellent sign up offers, bonuses seem to not be as much afterwards, unless I cannot see them.
Louise burford
08 July 2023
Comment from uk.trustpilot.com
I wrote a review a while ago regarding my account . But it has gotten worse . I was asked to send passport proof of address and picture of card I have done this . No body has gotten back to me I have sent 15 emails to no reply . They have still taken my deposits and I havnt had my withdrawal ! My account is still locked ! Absolute shambles
Dlr
07 July 2023
Comment from uk.trustpilot.com
Good but could make it easier to find promotions and free bet , I spent over £300 on horse racing,bingo , scratch cards ball drops and slots before finding out about promotion,free spins earn credit and free Bingo spent over £250 on roulette and found out could of been earning bonuses
Kenneth
05 July 2023
Comment from uk.trustpilot.com
I think that the information regarding BOG should be displayed on a banner above each race, indicating whether it is available for that race or not and why if it is not.Also, I had a recent experience concerning a settled bet. There was not indication of a R4 being applied and a reason why on my settled bet slip, but the amount was not what I was expecting as I did not know of any R4. Due to this, I had to waste my (and your chatlines) time by asking why I had not received the amount I thought I should get. I finally got told that there was a R4 of 5p in the £ and that apparently, this issue is a known problem on your site. If that is so, why has it not been addressed?
matthew menzies
03 July 2023
Comment from uk.trustpilot.com
this site doesn't seem to bad games are a bit generic and lack excitement but can paylive games are much similar not a whole lot of choice site is a bit hard to navigate and seems overly confusing having different funds for different parts of the site but where they lose the stars for me is the horrendous waits on withdrawals 5 days in this day and age no other site takes anywhere near that couple of hours at worse but 5 days!!!!! edit: it actually only took a day to go in so increased my rating
David Easterbrook
02 July 2023
Comment from uk.trustpilot.com
Slow to settle bets PP much quicker, not very easy to negotiate site.
Lee
01 July 2023
Comment from uk.trustpilot.com
I’m still waiting for my free spins that cost me money but it’s not like I’m going to receive them because they should have been delivered by now?
Lenka
28 June 2023
Comment from uk.trustpilot.com
I like it enjoying playing on your side ❤️👍🏼 But hope sometimes to win 😀😉hopefully soon xxx
Barry Jordan
28 June 2023
Comment from uk.trustpilot.com
The site is quite difficult to get around at the beginning , still trying to work out some things, been sent offers but the link doesn’t work. Other than that ok, I’ve been on live chat to enquire about free coins , not resolved and told sorry of date now . I’ve had other free offers non of them work
Andy
28 June 2023
Comment from uk.trustpilot.com
very good so far, but one quibble,why do your free bets or promotions have to be taken within a certain amount of time? On Sky bet there are no limits on free bets!!!
martin pye
27 June 2023
Comment from uk.trustpilot.com
The only problem with the site is not being able to watch a race after placing a bet,something that could be improved is the length of time it takes for bet settlement.
ASHDOWN John
26 June 2023
Comment from uk.trustpilot.com
It was very easy to open an account with Betfred and plenty of offers to choose from,1st class service.
WILLIAM IRONSIDE
26 June 2023
Comment from uk.trustpilot.com
Very easy to find prices on APP especially on football where all leagues are easily found - Paddy Power is a nightmare to find football odds. It would be good if odds were offered for a win when a team goes up two clear goals.
Graham
24 June 2023
Comment from uk.trustpilot.com
I thought BetFred was better a few years ago. I came back after a few years break. Not as good as it was. The virtual racing is hard to follow and runs races too frequently. I played the games / slots and had £5 left so went back to sports and had my original £40 still on show, so confused. Had to log out and log in to get true credit left. Worse again I wanted to play casino and it said I have no credit. When I just downloaded £40. Totally confused.
Gemma
19 June 2023
Comment from uk.trustpilot.com
Everything about slots is disappointing speed win ratio the lag the bonus the contact support are pointless and rud. But there are good things also so I'm being pickey to be fair it's in my top 3 for bonuses and gestures so far so for that reason I'm gonna go it
Nadeem Rana
04 June 2023
Comment from uk.trustpilot.com
Comparatively the app seems to be old tech.Market offered are mody and always much less than other main street bookmakers.The accessibility of most interesting things like open bets should be on the bar and in punters face, not hidden about 3 steps in the manue Cash out option should be with each live bet and not somewhere else on the manue.Bet settlement process is lot slower than other betting sites.I suppose you already know these shortcomings because these probably are fairly obvious to regular punters.Betfred being an international business should be leading the charge and not out of date with app performance.
Sam
23 April 2023
Comment from uk.trustpilot.com
DO NOT USE THIS COMPANY. Won £700 and Betfred have blocked my account and told me I am unable to gain access to the funds. Staff are nothing but rude. There are other betting companies out there that you should use. STAY CLEAR! Happy to take money off you but when comes to paying out they are not so eager.
Jamie Armitage
23 April 2023
Comment from uk.trustpilot.com
I had a decent bet on a horse called Chaldean on Saturday. Unfortunately after the stalls opened, the Jockey was badly interfered with and ended up on the turf.Immediately after the race there were statements from a few bookies to reassure punters that bets would either be refunded or the money placed on the horse would be credited for wagering in the future.Betfred did not participate in this generosity, as when I went to collect my money, I was informed that “the horse came under starters orders”.The moral of the tale is to not place bets with this organisation and to choose an alternative. Paddy Power were absolutely fair in this instance and refunded stakes regardless of size. It seems to me that Betfred is a weasel of an organisation and will highlight any rule to benefit their profit and loss account.Avoiding entering a Betfred betting office will be prioritised.
Ray Lapworth
22 April 2023
Comment from uk.trustpilot.com
Betfred indiscriminately apply Rule 4 rules, although the actual race does not have the rule applied. Other websites do not do this. Example today, £5 each way bet on 50 to 1 horse came third. Bet365 pay £55, Betfred pay £42.50. Total rip off merchants!
Mr John Wallinger
22 April 2023
Comment from uk.trustpilot.com
Good and very quick to take your bets and very good when paying out withdrawals. Would recommend to anyone.
Max
22 April 2023
Comment from uk.trustpilot.com
Signed up, got the bonus bets. Odds were alright and selection was okay. I place my first bet on odds for a game that looked really good compared to Fanduel. My bet gets cancelled mid game and I get email stating I’m banned from promotions from their site. I guess the odds were an error on their end and instead of disciplining the person that messed up they ban anyone that bet on it LOL. I contact support and I get the ultimate run-around answers that were obviously just copy and pasted. Never come across something like this on any other book. Won’t be back and have advised every bettor I know to stay away.
Angie
22 April 2023
Comment from uk.trustpilot.com
Discusting scambags , 20 deposit . Games clear manipulate , support are dicusting ,iask for statment , some layer tell me its send on chat support . Nothing was send!!! Ther are under giblartar and british licance , corupt criminals , SCAM STAY AWAY
Matthew Bradney
22 April 2023
Comment from uk.trustpilot.com
I saw that BetFred were paying out on 6th place in the 2023 Grand National Race last weekend. I placed each way bets of £2.00 on 8 horses at the Pudsey (Nr Leeds) branch on Saturday 15th April at around 3.45pm. The bets were on Mister Coffey, Borne by the Sea, The Big Dog, Minella Trump, Any Second Now, Mr Incredible, Back on the Lash & Deltawork, the total bets came to £32.00. In the race two of my horses placed 5th & 6th respectively. When my wife went to collect on these at the Horsforth branch (Nr Leeds) on 19 April at approximately 4.10pm. The young assistant gave my wife payment of which She questioned as I had calculated based on my winnings from 5th and 6th place with the 6th place horse at 50 to 1. The payment was only made on The Big Dog and the other older assistant had said It’s only on line that they pay up to 6th and that he couldnt see the bets with it not being put on at this branch. So she questioned would we have been paid out if we had taken the winning ticket to Pudsey where it was purchased? I now have no receipt and so cannot prove my bets and I feel that I have been conned. If they state they are paying out on 6th they should pay out on 6th. When in fact online with the company paid out on eight places!!!
Shawni Harrison
21 April 2023
Comment from uk.trustpilot.com
Absolute waste of time! It’s like the bonus rounds are switched off constantly, and if by the great miracle of grace you do actually land one, it will either freeze and conveniently not replay the bonus or you win a few quid. You can play the exact same games on other sites, and bonuses are quite common, hence wins. But nothing here, at all. Wouldn’t bother signing up you win nothing
Jessie
20 April 2023
Comment from uk.trustpilot.com
I've never know I site that litrally doesn't gamble the risk off wining since I've joined this site and I must stress ik very much aware of this risk and its at my own choice to gamble, but wow this sites a joke in the returns and the chances of winning most certainly the worst site I've ever signed up too and would not recommend at all
Steven
19 April 2023
Comment from uk.trustpilot.com
The site is very slow to open and when you have a bet and go into bets it does not tell you what horse you have bet till you open bet up it so so tedious as I have an account with sky bet too it so so quicker to use and so much easier Betfred need to get their act together big time
frank
19 April 2023
Comment from uk.trustpilot.com
Open an account using their promotion welcome40 so i could bet on the grand national. It said to bet £10 to get the offer. After 10 hours i had no bonus so i read more into it. It stated i had to bet £10 on one sport in one bet. So i put a further £10 on one sport. Still no bonus. Then i opened a chat they told me as my first bet wasnt the full £10 on a single bet (one horse) i wasnt eligible. So i got no bonus
Lee
16 July 2023
Comment from uk.trustpilot.com
Need luck to get bonuses. But they do happen unluck some other websites
Need luck to get bonuses. But they do happen unluck some other websites