Betfred PLAYER REVIEWS(3322)
Lee
16 March 2023
Comment from uk.trustpilot.com
You offer up too 100 spins but only give ten it should be 100 or not. Not suggesting 100 when that's never going to happen I'm considering ending my account with you and only just started with you let's see tomorrow for my free spins that I received today for tomorrow I bet it ten again
Anthony Johnson
16 March 2023
Comment from uk.trustpilot.com
I'm a regular gambler to the casino and sports, iv enjoyed my time with bet Fred until last night when I decided to have a go at bingo,, I actually had a couple of small wins, and then it started,, I played a game that was for 1,2,3,4,5 lines, I got 3 lines up and yet game carried on, then prize went to someone else, what the hells happening, is my win not registering?.. Then I got 4 lines up and yet again no acknowledgement, then 5, lines and still nothing, it was like my tickets were invisible, I know I payed for tickets because I had confirmation and if I hadn't it wouldn't have auto filled the numbers like it was doing, I estimated wins off 3 and 4 and 5 lines amounted to just over £100,,im gobsmacked this could happen,, 5 mins later the bingo room was unable to connect, what a suprise,, I spend a £1000 a week and this is a drop in the ocean on the bingo site but its wrong what's happened, this sort of thing shouldn't be allowed to happen
Robert
15 March 2023
Comment from uk.trustpilot.com
Just didn’t find this a very lucky site deposited over £100 and found it very predictable
Gary blake
15 March 2023
Comment from uk.trustpilot.com
When I joined didn't get my free bets down to the first bet wasn't the stake although i put down on EW on a horse and later on did stake of the amount later that day
Chris Coupe
15 March 2023
Comment from uk.trustpilot.com
I placed a £10 bet on the first race at Cheltenham on the 14/03/2023, to qualify for the Betfred £40 free bets “offer”. ‘Receive your free bets within 10 hours of the bet being settled’ they stated. After being reassured on their Customer Chat facility that I would receive my free bets, I was very disappointed when after 15 hours, still no sign of them. Not happy
Matt
15 March 2023
Comment from uk.trustpilot.com
The app could do with an update. Sometime when I open the app it gets stuck on finding location which is really annoying. The betslip and cash out screens are clunky and dated and the live scores do not update fast enough compared to sky bet and B365.
Kelly Louise
15 March 2023
Comment from uk.trustpilot.com
After having experienced nothing but loss on this site and after reading some of the reviews, I'm no longer using Betfred. There slots are terrible, they don't give you that fun factor, people play for fun, your slots are not fun and they can not be regulated by the UK gambling commission, played on the same games but just a different site and guess what we have some fun and little wins, even get the bonus thrown in too. Your customer service is rude on live chat. They say when signing up free bets etc, I haven't seen or had a free bet or any free spins for my loyalty towards this site been playing since last year and they cant offer you anything, apart from the promos which you have to deposit and play to get some free spins. Where is your LOYALTY BETFRED? 6 months and over and you can't even offer some free spins/ free bet. I've learnt not to be a fool and I won't be wasting any more of my time or money on this site.
Sophie Butler
15 March 2023
Comment from uk.trustpilot.com
Registered for an account because of their "amazing welcome offer", didn't get credited my £40 free bets. Stating it's because someone else is registered at my address - live with my mum and dad who don't have an account. Conning 1000's of people out of this offer. NEVER use this betting service!!!!
Vin
15 March 2023
Comment from uk.trustpilot.com
Live chat and email is down. Live chat directs to email and when the email is sent a reply is sent:This is the mail system at host eub-app16-08.boldchat.com.I'm sorry to have to inform you that your message could notbe delivered to one or more recipients. It's attached below.For further assistance, please send mail to postmaster.If you do so, please include this problem report. You candelete your own text from the attached returned message.The phone service is not connected to the online one so problems can not be solved.Something has gone wrong with betfred online, either with betfred or one of its service providers.The issues go to casino where wagers have not been counted and bonuses get cancelled and there is no one to alert this to.
Karl Adams
14 March 2023
Comment from uk.trustpilot.com
Just awful! Joined Betfred because of an online offer, wish I hadn’t bothered. RIP OFF!! Placed a much larger bet than I usually do to qualify but never received free bets.Then cut off customer support 5 times so far!
James
14 March 2023
Comment from uk.trustpilot.com
Use 2 methods to deposit one a debit card other paypal.Took deposits no problem then I won an accumulator (only £100) soon as I tried to withdraw closed my account with no explanation. On contacting them they spouted some gumph about 3rd party being involved. Keeping in mind it was the 2 deposit options used umpteen times before the win and withdrawal with no mention. Soon as you win BANG! AVOID. Who protects the user in this instance??
Couch Ninja
13 March 2023
Comment from uk.trustpilot.com
Joined up, placed my £10 bet, never got the £40 bonus. Live chat conveniently not working and no replies to emails. I thought these gambling companies were regulated but clearly they can just lie to draw you in with no consequences. Do not sign up with these fraudsters.
stephen murphy
12 March 2023
Comment from uk.trustpilot.com
Avoid like the plague. Run as the worst of the worst. Never go near again. Since they changed who operates the slots never pays a thing so obviously well and truly rigged it to never payout. Wish I could leave zero rating.
Bruce Bunch
11 March 2023
Comment from uk.trustpilot.com
Terrible site for slots, most rigged I seen. Not one bonus from 3 deposits. Literally dead spin after dead spin. Stay away!
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11 March 2023
Comment from uk.trustpilot.com
ill never give a site 1 star but i feel im pushing it with two on this one,ill start off with the sports side of it,im on the betting site around 7 weeks now,ive did a range of different bets ranging from accums to corners not yet have i had any cash out on any bet i spoke with livechat and they explained it would need to have a red circle next to it so today i made sure to do a 5 team accum all with a red circle next to it but lowanbehold no cashout option, i decided tonight to venture out into the slots side of it & went with doghouse at 20p spins it took a grand total of 2576 spins before i got a bonus it gave me £1 for getting into it i earned 11 spins and finished with £1.79 a few minutes later i got another bonus this time 13 spins i finished with £1.04 i left £90 down theyll say slots are fair and regulated, regulated yes! fair? certainly not to the customer in my current experience ill be closing my account as between the non cashout options and the awful slot i had enough
Stephen Bennett
11 March 2023
Comment from uk.trustpilot.com
I placed a £10 bet to get a £40 bonus, in theory very generous, my £10 staked bet lost but the bonus was no where to be seen, I did instant chat and flabagasted to be told there Was already an account at this address that had taken the bonus, I said I have no account and I moved into this address on 6th January this year, they told me sorry makes no difference, I asked for my tenner back to which I was told if I had called them first they would've told me, I've never heard such nonsense, please be aware you are not scammed by this company, there are more better and reliable companies more honest than dodgy Fred.
Carol
11 March 2023
Comment from uk.trustpilot.com
If if would stop glitching when spinning my games and because of this I rated yous a four star experience
Atanas Kashmerov
11 March 2023
Comment from uk.trustpilot.com
These online casino it's very, very bad. Every slot game I play, I am losing money, every.Example,Today I have played on a game £140 on stack£0.30-0.40 and didn't get once the free spins.That's mean, over 400 spins with no free spin.10 minutes ago I have played another slot game and have played £270 on stack £1 and didn't get the free spins again. And don't tell me that I am unlucky, because 5 ago I have played over £1250 and didn't get nothing again. I am really sorry but guys we are spending a lot of money. Not good.
Gary Lamb
10 March 2023
Comment from uk.trustpilot.com
The app works and then occasionally does not. I find some of the football options confusing and difficult to use on my phone
Kelly Hales
10 March 2023
Comment from uk.trustpilot.com
Like the variety of games but I never received the welcome offer even though I deposited twice
Victoria X
10 March 2023
Comment from uk.trustpilot.com
Deposited £20 and won a few games. Withdrew £50 however weeks have passed and betfred have locked my account and I still don’t have the money. No explanation- avoid!
Cristian
09 March 2023
Comment from uk.trustpilot.com
Not the best website, could offer more choices and options of different bets
Edcba
08 March 2023
Comment from uk.trustpilot.com
Betfred latchford WarringtonShocking serviceMan at counter rude, served local punters before me even though I was there firstWill never use this shop again
Kat
08 March 2023
Comment from uk.trustpilot.com
Quite new customer. I like website and mobile app, very clear and easy to navigate. No problem with withdraw. So far my experience is good.
Anthony Johnson
08 March 2023
Comment from uk.trustpilot.com
I wrote a piece last week regarding a slot fishing frenzy even bigger catch, bet Fred replied with the customary all our games are carefully vetted, I put £700 through the game and did not get a single bonus round and a Highest win of £8..tonight I thought I would give it a go, I put a simple £30,, I won three 20p wins, a total of 60p..does bet Fred honestly think that is fair return, good job I videoed the game play to show people of importance
Zak holland
08 March 2023
Comment from uk.trustpilot.com
When placing an accumulator it dosent tell you which bets have already won and i cant remember the last time it offered me a cash out, BET 365 is loads better
YT Chan
08 March 2023
Comment from uk.trustpilot.com
Trick you with attractive welcome bonus BUT when you are not betting with an odd over 2.0 in your very first bet, they say you are not qualified. Even though shortly after, you have placed a qualified bet.Of course they have stated somewhere but it really requires you to be fully aware of such tricky parts in the terms. Huge disappointment
Eddie T J Naylor
07 March 2023
Comment from uk.trustpilot.com
betfred is ok but they get let down by poor layout, too find what you need for your acca is stressfull and you have the chance of putting in selections that arnt even playing today by mistake very confusing and will stop me from coming back for sports. look at williham hill or bet365 the way they do there coupons and you would stand a chance of more buissness.
David Bray
07 March 2023
Comment from uk.trustpilot.com
It's a great site. Trustworthy. Quick withdrawals and has a great selection of games.
Edward Comer
06 March 2023
Comment from uk.trustpilot.com
App needs sorting,can't find my comp points and I haven't been credited with free spins for the up to 100 free spins of which I'm sure I wagered 300 pound???
Dionne
05 March 2023
Comment from uk.trustpilot.com
Contacted live chat with an issue, friendly advisor and issue was sorted straight away
Mr Backhouse
05 March 2023
Comment from uk.trustpilot.com
Need more betting on football and some bonus on the football plus free bets
Stuart Gray
04 March 2023
Comment from uk.trustpilot.com
No free spins if you register using the app....registered with them using the app and deposited £10 ...one of the promos was deposit £10 and you get 100 free spins ...at no point in registering are you asked to apply a promo code and there is nowhere to apply a promo code....spent 45 mins waiting on live chat to be told there is nothing they could do and the unhelpful operator just replied that I should have applied a the promo code when I registered and then closed the chat ...totally unprofessional outfit ripping you off from the moment you join
David Blusher
03 March 2023
Comment from uk.trustpilot.com
DO NOT USE THIS SITE!! As soon as you win and try to withdraw they block your account!!
Harvey
03 March 2023
Comment from uk.trustpilot.com
Awful rude staff did not want to sort issue until I had to do the job for them and then nothing for the trouble they caused
Turlough Moloney
02 March 2023
Comment from uk.trustpilot.com
To join Is a nightmare I never experienced such a drama over 2 weeks.first bets loses then my second bet wins and guess what happens straight away I'm restricted. Please please do not use this site I bet with over 10 bookies and this bookies is the worst I have ever came across they should rebrand as nobetfred.avoid avoid avoid
Steven
02 March 2023
Comment from uk.trustpilot.com
Rubbish having to bet £1 to watch a race live ? Don't have to on Skybet .plus your casino games aren't very good infact I think there boring virtual dogs is bout best thing u have.
john
02 March 2023
Comment from uk.trustpilot.com
This site is atrocious. The returns on the games are diabolical and the site itself is about 10 years out of date. If you try to change games you have to log in everytime, the games they offer are very similar and all of them are expensive, boring and very predictable because they start to go slow meaning you are going to get absolutely nothing as opposed to the usual almost nothing. You can easily go 30 to 40 spins without a win however 2 winning spins in a row is almost impossible. A dreadful site that offers nothing to the customer except loss after loss. Definitely one to avoid unless you enjoy getting ripped off.
Louise Groom
01 March 2023
Comment from uk.trustpilot.com
If I could give 0 I would this company is a disgrace avoid at all cost. They take your money then close your account for no reason!!
Paulo Martins
01 March 2023
Comment from uk.trustpilot.com
Well, you get some good wins in several games, then or playing on the same game or a different one I've spend £100 pounds after a good win and nothing,no bonus no free spins no good winnings until you reach £0Plus free spins offers never get good wins ...
customer
01 March 2023
Comment from uk.trustpilot.com
Promos do not always work.The free spins accumulation always is way under what is spent.Just winning in general on this site is extremely hard to do.
Anthony Johnson
28 February 2023
Comment from uk.trustpilot.com
fishing frenzy even bigger catch or more like snatch.£700 in,no bonus,highest win £8,,,total of £65 return,,,worst slot and worst return in 25 years...last £20 in gave me 50p
yogi beaumont
28 February 2023
Comment from uk.trustpilot.com
When I first played I had a £300 win. Then it was take back x3. £10 won me £20, £50 won me £10 £250 won me £100, then nothing. Greed all from Gibraltar the port of greed. Stay well away be warned. You may think you are a winner, but they are the winners every time. Always. Tell all your friends betfred is the most famous after a man went into one of his shops and won £1 million and he was told never to come into his shops again. Listen and learn. X
Stuart
27 February 2023
Comment from uk.trustpilot.com
Easy to use never any problems money quickly paid in to account. Really good odds and bonus to be had
Mike Clare
27 February 2023
Comment from uk.trustpilot.com
I opened a account for 1 Day and they blocked the account after wanting , Passport , Utilty bill and a selfie with Passport , I sent this over and recieved a email confirming I had passed all this and my account was ready to use . I tried to use my account and it was still blocked , I called custmer services and I was told they didnt know what it was , Sadly household name with Fred on the TV , But shocking online not half as good as Sky Bet Sadly .
Steve Goudy
27 February 2023
Comment from uk.trustpilot.com
The website loads far faster than most competitors' and is clear and uncluttered.
Danny
27 February 2023
Comment from uk.trustpilot.com
Very slow and crashes lots. Lots of refreshing needed to complete what you want to do.
David
27 February 2023
Comment from uk.trustpilot.com
Great, easy to navigate, and to find my intended bet. The only little gripe I have is the number of football leagues available, although pretty good, sometimes I cannot find a game I'm looking for. For example, yesterday (26.02.2023) in the Dutch Eerste Divisie, a game between Den Bosch and Den Haag, was not available. So, I had to look elsewhere on another website to find it. Overall though, a very good website.
Luke
26 February 2023
Comment from uk.trustpilot.com
As with many of the reviews on here I was not awarded my sign up bonus. When contacting betfred they told me I had not “claimed” the reward within 7 days of my first bet by “submitting documents” to the website. I did not receive any communication from betfred that this was an expectation so how am I supposed to know I was supposed to upload these “documents”. Ben told me he would not escalate the case to a manager and would not honour the sign up bonus. I was told that because I opened the account a few months ago, that I had not guessed that betfred should have contacted me regarding “documents” and therefore, I had not chased them up until now, they were unwilling to stand by the agreement. Have contacted complaints and will update with their response if I get one. Will continue to use skybet and bet365 who know how to run a successful bookmakers
Steven
16 March 2023
Comment from uk.trustpilot.com
Sorry Ben but i don't bet on other countries horse racing only UK and what your saying about only foreign races is absolute tosh.If I wanted to watch a race from either Leicester Warwick Hexham Ludlow anywhere in UK You charge £1 bet to watch it free .Even if I have Spent £5 on A 10 x50p doubles bet on 5 horses I can't watch any of them because I've not spent a £1 bet on that race .Steve Guest ....
Sorry Ben but i don’t bet on other countries horse racing only UK and what your saying about only foreign races is absolute tosh.If I wanted to watch a race from either Leicester Warwick Hexham Ludlow anywhere in UK You charge £1 bet to watch it free .Even if I have Spent £5 on A 10 x50p doubles bet on 5 horses I can’t watch any of them because I’ve not spent a £1 bet on that race .Steve Guest ….