Betfred PLAYER REVIEWS(3322)
Robert Douglas
02 February 2023
Comment from uk.trustpilot.com
After having a bookmakers for over 20 year id consider myself as pretty clued up gambling wise,betfred v myself has been a battle for years in derbyshire,nottinghamshire area in 2013 i had a trixie made £7500 after that date i had to send a friend in to get me a bet on,2015 trixie antepost cheltenham vautour,faugheen,and waiting for briar hill (fell) woulda made 90k made 8k..2016/2028 haggas horses 1 lucky 15 up made 6k...3 outta 4 made 13k....now all of a sudden if i even entered a betfred it was like id got a gun under my coat to rob the place it was funny....now in 2022 they said i could have a bet in my local shop so i did the staff were really pleasant and well mannered for wot they got paid but they still got to much abuse for to little pay after 6 month i got the letter even tho i showed them my savings account it wasnt enough so i had to stop betting in there,so tried a couple diffrent shops told them i was a monitored customer and i did manage to get a couple winning bets before i was told no more...the staff were great same old same old the managers just clueless and think its theyr own money theyr loosing
Chloe Dee
02 February 2023
Comment from uk.trustpilot.com
I just use Betfred for slots and it’s one of the best gambling sites I’ve used! Bonuses are good and doesn’t take loads of money to hit one, I also just hit a jackpot, so thank you Betfred ?
Simon Gibson
01 February 2023
Comment from uk.trustpilot.com
TO ALL POTENTIAL NEW CUSTOMERS TO THE BETFRED WEBSITE - PLEASE DONT DO IT - IF YOU MAKE A GENUINE ERROR ON SIGN UP - IE USING WRONG BANK CARD - THESE THIEVES WILLSTEAL YOUR HARD EARNED MONEY - THEY WILL CANCEL EVERYTHING SO NO BETS GET PLACED - THEY WILL CLOSE YOUR ACCOUNT IMMEDIATLY AND NOT GIVE YOU THE DEPOSITED MONEY BACK WIFE SIGNED UP TO BETFRED ONLINE AND ACCIDENTALLY USED MY BANK CARD (EVEN THO WE HAVE JOINT ACCOUNTS) 3 LARGE DEPOSITS TOTALLING OVER £1100+BETFRED IMMEDIATLEY CANCELLED THE 3 DEPOSITS AS NAME ON CARD DID NOT MATCHTHEY THEN CLOSED THE ACCOUNT WITHIN 30 MINS OF JOINING - WE CALLED THEM STRAIGHT AWAY ONLY TO BE TOLD THAT THEY WOULD BE KEEPING ALL THE MONEY EVEN THOUGH EVERYTHING WAS CANCELLED STRAIGHT AWAY WITH THEM , THEY BELIEVE THEY HAVE THE RIGHT TO JUST KEEP YOUR MONEY AND NOT PROVIDE ANY SERVICES / BETS / NOTHING !!THIS TERRIBLE COMPANY BELEIVE THEY HAVE THE RIGHT TO STEAL YOUR HARD EARNED MONEYIM CURRENTLY SEEKING LEGAL ADVICE AND WILL TAKE THEM TO COURT
James
01 February 2023
Comment from uk.trustpilot.com
Easy to use, fast and polite customer services and always good selection of bet markets and prices
Loving bingo.
01 February 2023
Comment from uk.trustpilot.com
I love bet fred.They have great promos.They have a newbie room.Its not much bonus wise but its great fun.They haven't got slingo from what i can see.If you join you cant get a certain newbie deal because of what you use to deposit bit they had loads of promos so it made no different. I have had lots of wins since joining.Im happy for anyone that wins anything at all and im a believer that if your not your not having fun.I love the site and get excited when i win or anyone.
Stephen
01 February 2023
Comment from uk.trustpilot.com
Went in as best price starts at 12 and it was closer than boylesports whose best price starts 7pm day before, haven't been in for months as I usually back early at boylesports but the one horse I came to back wasn't best price as they no longer do best price all meetings anymore, so basicallyThey've got even further behind boylesports now! 3 people in betfred, when I went boylesports 20+ in there, cmon Fred Your shops becoming a jokeshop!!
Luke Barnsley
31 January 2023
Comment from uk.trustpilot.com
Never had a big win... slots are complete shameless... probably 500 down... biggest bonus ive ever had was 70£... lmao.
Mr Roy Tatman
31 January 2023
Comment from uk.trustpilot.com
I enjoyed playing the slots but not very happy so many are requiring a minimum wager of £2.50 so spent some time looking for the ones to downsize. The promotional daily offers could be more easy to find and take part.
Liam OFaolain
30 January 2023
Comment from uk.trustpilot.com
I've been a member of this casino for roughly 12 months I've never withdrawn a penny and deposited roughly £600 I've never once been given a bonus other than the initial sign up bonus and a couple of weeks ago went into the bradford store to deposit £40 waited an hour whilst the employee behind the desk phoned someone to deposit it to be told they haven't answered!! Very frustrating and will not be depositing any more money going forward
Leigh
30 January 2023
Comment from uk.trustpilot.com
The web site and app are really slow to respond. I'm often waiting with the loading symbol and give up trying to place a bet.
Simon Gibson
30 January 2023
Comment from uk.trustpilot.com
WARNING / ADVICE FOR ANY POTENTIAL NEW CUSTOMERS TO THE BETFRED WEBSITE !!!WIFE SIGNED UP TO BETFRED ONLINE AND ACCIDENTALLY USED MY BANK CARD (EVEN THO WE HAVE JOINT ACCOUNTS) 3 LARGE DEPOSITS TOTALLING OVER £1100+ BETFRED IMMEDIATLEY CANCELLED THE 3 DEPOSITS AS NAME ON CARD DID NOT MATCH THEY THEN CLOSED THE ACCOUNT WITHIN 30 MINS OF JOINING - WE CALLED THEM STRAIGHT AWAY ONLY TO BE TOLD THAT THEY WOULD BE KEEPING ALL THE MONEY EVEN THOUGH EVERYTHING WAS CANCELLED STRAIGHT AWAY WITH THEM , THEY BELIEVE THEY HAVE THE RIGHT TO JUST KEEP YOUR MONEY AND NOT PROVIDE ANY SERVICES / BETS / NOTHING !! POLICE GIVE CRIME NUMBER BUT SAY ITS A CIVIL MATTER , GAMBLING COMMISION TAKE FULL NOTES BUT SAY THEY WONT GET YOUR MONEY BACK , iBAS (BETTING ADJUDICATION SERVICE) RULE FOR THE DEPOSITS TO BE RETURNED HOWEVER THEY DO NOT DO IT , NEXT STEP IS LEGAL ROUTE - SMALL CLAIMS COURT - AND I WILL BE DOING THAT REGARDLESS OF TIME / EFFORT & COST HOW DARE A COMPANY NOT PROVIDE ANY SERVICES OR GOODS AND KEEP YOUR HARD EARNED MONEY JUST BECAUSE THEY THINK YOU WONT DO ANYTHING ABOUT IT - SEE YOU IN COURT FRED DONE
Stan Gray
30 January 2023
Comment from uk.trustpilot.com
its a bit complicated and i still find it a bit of a chew to look at my existing bets and is there actually a cash out facility
craig
30 January 2023
Comment from uk.trustpilot.com
Pretty poor when you look at other bet sites.Also missed out on my new customer spins.By small print in a message given after you join.When i asked what happened told you fault sorry.Wont be using again.
Rosalind
29 January 2023
PLEASE BE AWARE OF THIS HORRENDOUS COMPANY!! BET FRED - THIS COMPANY SHOULD BE CALLED BET THIEVES !! The WORST experience i have ever had in my life !! I Joined on Sunday 8/1/23 to place a bet on Man City in the FA cup - I used my husbands bank card as we have joint accounts - I deposited total £1120 - 3 amounts of £420 / £450 & £250 The deposits all were immediately cancelled so no bets were placed - BETTHIEVES then immediately closed the account After hours & hours of messaging chat / email / phone calls BETTHIEVES told me they are keeping all the deposited money - yea the full £1120 as the name on the card was my husbands and not mines stating he had been self excluded years before , so apparently in there “small print license terms” they are allowed to just steal your deposited cash although no bets were placed and everything immediately cancelled ????? Beware!!! police say it’s a civil matter although they do give a crime incident number - The gambling commission take interest as they have done but state “will not get your cash back” they will investigate there licences terms tho Trading standards / citezens advice do take reports but also say it’s civil small claims court Lastly iBAS (betting adjudication service) say they rule for the deposits to be returned however the company do not do it !!! Unbelievable in this day and age a company can violate and just steal from you 100% THEFT in every single way !! AVIOD AT ALL COSTS ! BETFRED - BETTHIEVES
Peter
29 January 2023
Comment from uk.trustpilot.com
If you put a bet on wean you go back to it you have to navigate through to find it then eventually find it if you want to cancel your bet you can’t
James
29 January 2023
Comment from uk.trustpilot.com
When I log on with my laptop no issues. Downloaded BETFRED app on my phone. I can never log in to as it always states incorrect password. Also tried to call contact number never got an answer on one occasion on phone for 40mins. Good website though
Tara
28 January 2023
Comment from uk.trustpilot.com
Deposited and played on a game called Betfred Christmas megaways. What an absolute waste of time. This game hardly gives you the feature and when it did, it frozen and you had to reload the game again. Also when playing the same game I had tumbling reels with a win and it froze during it, I had to go back and reload it and nothing was added to my balance. I have never experienced such shocking play from a game. The money I deposited didn’t bother me to lose, but to play a game with it constantly freezing, playing slow and having to switch it back to the home page on occasions I got the feature, well this is just terrible. I’ve lost on this game that I’m not bothered about, but I’m not throwing money away on something as bad as this. I certainly won’t be playing here againMaybe the owners should look at the graphics on this game! Requested a withdraw with a loss and will play in my usual place on this game where it actually credits you if it freezes. Not very good and not at all happy. Also it said if I depositi get 50 free spins the next day? Logged on and got nothing!!!!Certainly not returning.
customer
28 January 2023
Comment from uk.trustpilot.com
I’ve gave you nearly 800 pounds won once honestly the pay out is really pathetic I thought I would try yous but compared to 888 I think you don’t look after your customers as well as you could… good takers but not fair givers .. I will have another month maybe but not happy
David
28 January 2023
Comment from uk.trustpilot.com
Free mystery spins says no deposit of wagering required. But they have now blocked me from it for couple months now. I just get a constant loading screen
Jay 88
28 January 2023
Comment from uk.trustpilot.com
Betfred slots. Do not waste your money and time. From constant empty spins and impossible feature rounds, this site has to have the lowest RTP of all sites. I've played on some harsh sites in my time but nothing compared to Betfred slots. Truly most boring experience of slots I've ever had.
Carl Gill
28 January 2023
Comment from uk.trustpilot.com
Rarely give anything back and if they do its 5 or ten free spins that pay out 60p or something pathetic. Never get free bets and the odds are poor. Acca insurance only pays if you have certain games at increased odds which means they are less likely to pay. Custom service is disgusting i spoke to jonathan a he was rude from the off and ended just making me angry. Avoid betfred im going back to william hill
Steven
27 January 2023
Comment from uk.trustpilot.com
Great app but one thing missing maybe putting a free daily spin like coral and Ladbrokes but other than that good app
Kstar
27 January 2023
Comment from uk.trustpilot.com
Now gone back to a ban. Although the 1 promotion is good. The slots however when you check transactions and realise there is never any returns. Hundreds gone in a 2 weeks with 0 back. Yea not all good fixedfred
Nina Kovandzhiyska
27 January 2023
Comment from uk.trustpilot.com
It is the best casino so far for now I have been playing..winning ,losing ,but always if you want to withdraw the money they are deposited in 20 minutes . Very loyal and professional casino .. I am very impressed that the casino paid to the gambler ,who won the biggest jackpot of 5 mill 300 thousand immediately after the winning and didn’t ask thousand times his documents to be verified.Play only in casino when they don’t look for reason all the time not to deposit your withdrawal in your bank . For now Betfred is like diamond between all these online casinos where for weeks they avoid paying your winnings in the bank accounts ,looking for stupid reasons .. Even if I am not winner I can say “Betfred is the best online casino “deserves all stars in the sky …
John doe
26 January 2023
Comment from uk.trustpilot.com
I have started a case with the small claims court!! They are taking advantage of people, that’s how Fred Done is a millionaire, stealing from people, I will keep on updating the court outcome
Kelly Louise
26 January 2023
Comment from uk.trustpilot.com
After playing since October and having a few small wins and depositing over £2,000 nearly, I've realized it doesn't matter how much you deposit and play. This casino isn't a fair casino and doesn't award there customers with any loyalty, no free bets, no free spins. They continue to take and take and over 6 months nearly of playing they still can't offer me anything for my loyalty to this site. There's casino and games are shocking to play on, you'll never see a big win on there site, it's always the smallest wins doesn't matter how long you play or which game you play on they are all the same. This site needs to offer more to there valued customers, a free bet every few months or some free spins. Think this site needs looking into too
Matt from London
25 January 2023
Comment from uk.trustpilot.com
Took 4 grand from my savings and closed my account. I was clearly foolish enough to waste 4 grand gambling on this site which clearly wasn’t in my favour, but I was down so I should’ve been allowed to stop when enough was enough. I felt they took my money and then didn’t give me the opportunity to try and win it back. I wasn’t in the right frame of mind at the time and just needed to win something to make up for the loss of many other things. No call, no text, no alert to tell me I was going in above my head, just took an awful lot of money, money I didn’t have and closed my account without warning when I was truly desperate to win something. I have been with many sites, and although I’ve never had a problem, as I know when to stop, the other sites I have joined in the past seem genuinely concerned when I go a bit mad, this company on the other hand just took my money and threw me to the gutter, that’s how I feel. I feel so down about it. Absolutely appalling
Trusty
25 January 2023
Comment from uk.trustpilot.com
I don't know where to start with the thieves that are Betfred. Admittedly, the objective of a gambling company is to take money but these guys take it to a new level and actively steal!I opened an account, deposited £1440 and won approximately £600 in a few hours. That was enough for me so wanted to withdraw it and discovered the account had been closed.Obviously, I was alarmed with this so contacted live chat straight away who are seriously unhelpful and rude. I was informed that the account had been closed because I am self-excluded, which I am not. I share the same surname as my son and he is.Anyway, safer gambling then emailed to state that the money has been ceased by them and I can not get a refund.I am all up for taking responsibility and accepting a loss through a bet but to steal funds is absolutely ridiculous and theft quite frankly.This is by far the worst experience I have ever had with a gambling company. Others show a level of fairness where as these guys are just criminals.Please stay away!
Amir Dada
24 January 2023
Comment from uk.trustpilot.com
Had my account closed after 2 days. Claim I have 2 accounts, when accidently auto fill used my brothers email originally and account was not created.Obviously went on to win £900. But account frozen and money is kept. I've written to complaints department. As they are claiming I've self excluded when I never have. All I'm asking for is the money I won, you don't have to Rob punters like this.
Corey Burt
24 January 2023
Comment from uk.trustpilot.com
Awful I put an accumlator on still got teams on but they keep altering the bet was ment for a team of 13 for 3,300 then altered it down to 1,416 now altered it to 849 really disappoint as with a confirmed bet the prices should not change will not be returning after the accumulator is finished
Steve
24 January 2023
Comment from uk.trustpilot.com
Very slow doing things. South African racing more markets with place odds and insurance etc come up one race at a time about 5 minutes before each race. So impossible to use. Why wouldnt they just have it up for the card. Pain in the a.. to use
??
22 January 2023
Comment from uk.trustpilot.com
You win some you loose some! Slots provide good payouts. Spin King bonus does not come up as much as other bookmakers but Betfred seem to offer better returns. All good fun. Will only gamble what I can afford to loose.
Stephen bailey
22 January 2023
Comment from uk.trustpilot.com
I've been on other bookmakers sites ,now I've used yours I wouldn't return to another ones.Your site from the initial deposit until the withdrawal stage is easy and hassle free ..Keep up the good work ?
Jamie Wentworth
21 January 2023
Comment from uk.trustpilot.com
I honestly think it’s fixed like other sites I have deposited multiple times and doesn’t pay out anything I have another well known site deposit and win off small deposits but Betfred I deposited multiple times in 1 day as was told I would recieve a decent amount of free spins and didn’t recieve them after staking required amount around 5 times over and played the same game I use on other site that always pays something out and Betfred just kept taking and taking but not giving anything back other than the odd 20p here and there unless I get proved that it’s not fixed any time soon this review will stay active and hope others don’t fall for the false advertising I also spoke to a member of customer service who was not very professional atall
David
21 January 2023
Comment from uk.trustpilot.com
I find your web site very difficult to navigate. I feel let down my not receiving the sign Up offer . Your casino games are awful.
Sam
21 January 2023
Comment from uk.trustpilot.com
These kept my money and refused to give me it back saying it will be retained in the account,so i send id in and it's ok to keep my money is that the law of gambling with no reason why even though all I'd was provided,and the online agent Ellis G wants sacked the way they were talking to me on there ,disgusting you allow your staff to swear I'm chat at people
Kstar
20 January 2023
Comment from uk.trustpilot.com
Only giv 2 stars not due to wins because it lacks wins. Its constant take. Iv give it 2 stars due to the daily promotion which is worth checking daily in casino tab. The free spins. Iv only ever won 5 and when i deposit won 10. Says you can win up 100 so we will see. But its definatly worth checking i dont always get spins but atleast 3/4 times a week i do.
Patrick
20 January 2023
Comment from uk.trustpilot.com
Very prompt on withdrawing, good promotions ,,, nice freebies,, its my favourite gaming site, will be recommending
John
19 January 2023
Comment from uk.trustpilot.com
Hopeless website A lot less options to bet on compared to bet365Tote betting is absolutely diabolicalCannot perm any tote bets like exacta or trifecta Cannot perm from 1p upwards like you can with tote and bet365Cannot even bet a proper bet builder , poor options Overall the site is if no good to any serious punter
Jason
19 January 2023
Comment from uk.trustpilot.com
Used the sign up offer, where you should receive a free bet when you spend £10, and now they’ve refused to pay. When queried, one advisor said the funds will be with my by the afternoon. When they didn’t arrive, chased again, the adviser was very abrupt saying you’ll have a verification email before they release them. Now they’re asking for passport details, utility bills, photos etc. just for a free bet. Yet nobody is willing to answer the question about security when holding these details! I will never use this company again!
Mr Colin Bell
19 January 2023
Comment from uk.trustpilot.com
Should be called betfraud casino.played big bass spent hundreds and got 1 20 pounds bonus on scatters.should b closed down and owner jailed 4 fraud ..
RW SIMPSON
19 January 2023
Comment from uk.trustpilot.com
I am newly joined and expected my free bets etc. However due to a minor error on my part they were not allowed.
Jeffrey
19 January 2023
Comment from uk.trustpilot.com
When i signed up i never knew you had to give extra details to get your bonus for signing up for an online account. If i knew that in the first place i wouldnt of opened it because ive had nothing since signing up. Never seen anything in your ad or t/c's saying this???
Jay
19 January 2023
Comment from uk.trustpilot.com
Deposited £4000, placed a bet. Moments later my account gets blocked. I win the bet and now they’re refusing to release the funds £4800 into my bank account. They keep asking me to send different documents and I do each time but still nothing. Is this normal?
Stephen Byrne
19 January 2023
Comment from uk.trustpilot.com
To be fair it's taken me some time to learn to get around your site.As we speak now I'm very happy .Many thanks
Rob
18 January 2023
Comment from uk.trustpilot.com
I really think this betting app needs a lot of improvement. I think it should show your progress on your active betting slip.
Louise Mcfarlane
18 January 2023
Comment from uk.trustpilot.com
Everytime I'm trying to log into my account its suspended and when I try customer service they can't resolve it, its so frustrating
Thomas
18 January 2023
Comment from uk.trustpilot.com
Prompt payment to my account when I win. Quite a few offers and free spins and helpful customer service ?
MR MARK ASKEW
18 January 2023
Comment from uk.trustpilot.com
Games r all confusing . Hard to work out your bet stake . Starts at £2 , hard to change !! Hard to get back to the Home Screen as well . Avoid !!
Martin Chappell
03 February 2023
Comment from uk.trustpilot.com
I like the layout and it is easy to navigate between my bets i.e. horse racing and games, it would be advantageous to have the colour of gaps on the betting slip.
I like the layout and it is easy to navigate between my bets i.e. horse racing and games, it would be advantageous to have the colour of gaps on the betting slip.