Betfred Review

Absolutely abysmal! Fed up to the back teeth of having to chase up the payment of my winnings on the Irish lottery. Customer service are staffed by some of the most arrogant and obnoxious people on the planet! Zero star would be my review! Avoid at all costs!!

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Absolutely awful, just horrendous. I never ever see any as awful as Betfred. Don't waste your time and move on. Pure English crap.

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Thought i would try Betfred casino because all the rest are awful. Deposited £80 on Friday and won £400 on the live casino. Had a go Saturday never got one winning spin. Sunday nothing Monday nothing. Winnings went in today and nothing again. Every casino is exactly the same first deposit win then nothing. I would love to no how they fix that wheel.

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Just washed my hands with betfred, worst company ive ever dealt with. Never received my 30 pound free bet that was in the welcome offer also never received a 5 pound free bet linked in an email. Waited nearly 2 hours to talk to someone and i did this twice as the first person was awful and refused to fix it. Then the second one was even more rude, patronising and talking to me like i was stupid while i was being scammed. I didnt know it was possible to build a contact centre in hell but i hope the rent is low there because the customer service is awful.

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Waiting for my withdrawal for more then week now.
Never bet again here

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Worst online bookmakers I have ever experienced, blocked out of my account numerous times, changed password eventually after hrs trying. Logged out and it then blocked me again. All games came up with cryt error code and didnt work, didnt receive the free £30 bet promised in promo offer despite waggering the required £10. Live chat 283rd in queue, emails not answered after days. Save yourself the stress, it is absoutely grim, avoid at all cost, spend your cash somewhere you can enjoy the experience.

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Absolute mob this lot. Dysfunctional log in system, clunky website, no payouts for new customers, non-existent online help. Hope they go under.

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Made an account with betfred today deposited 220 pound which they was fine with and ended up withdrawing 560 pound since then my account has been blocked due to them saying i got my password wrong 3 times even tho it was saved to my browser emailed them how many times and got no response from them does anyone know if the withdrawal will still go through? I dont know where to go from here with it there a disgrace steer clear

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I have not been able to get into my account, they said I put my details in wrong twice if I did fair enough. But trying to sort it out an absolute joke, I know things are difficult at the moment but trying to contact them for nearly 4 hrs. There quick enough to take your money but customer service none existent. I lost out on two winning horse thanks to this.
Don't recommend betfred, try elsewhere.

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Won £850 with betfred only 2days ago, £450 was paid into my account the next day,but still waiting for the remaining £400, no customer service, chatline is a waste of time. Started at 16went to 1then went back to home page. Still no joy with my winnings. Will be reporting them to the gaming commission, think I’ve said goodbye to my £400.

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Only joined a few days ago won 850 it's been 3 days still no payments now my account is locked out as apparently I put wrong password in 3 times yet every other time I've logged in to put money on it its been correct as soon as I withdrew it's now locked me out customer service disgusting I was 97 in the queue took 1hr 15 mins to chat to the most rude person ever who basically said reset your password and money takes 48 hrs this is not an option as it doesn't let you rest your password. Total scanners and surprised there even allowed to run still AVOID AT ALL COST I WOULD TOTALLY SAY TOMBOLA BEST COMPANY AROUND

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If I could give 0 I would. Signed up on games50 for free spins on starburst. Told to wager deposit and wager 10. Then will get the spins in 48 hours. I then in the afternoon receive another email from them asking me to move 10 to their casino element for another 100 spins in casino. Got my casino spins but never got or going to gety first offer as per contact chat. Reporting them as misleading. I would have not bothered re depositing for an offer if I wasent getting anything as the site terrible to play on much prefer others.

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What is going on. So I just registered to these guys they immediately took to the deposit page which is fine I guess but where it’s not fine is for you to let me register my card then kick me back to the sign in page where you say my details are wrong then oh the cherry on top you block my account. what a joke oh but it gets better you would think it would be simple just email them with verification of your date of birth and email address to reset your password but no because this system is broken and it just tells you it’s not possible to verify at the moment how is that helping? What the hell is going on. So in short within ten minutes these guys managed to rip me off £30 and no response to emails and the live chat ques are all in the 90’s. what a joke improve your service and give me access to the account I just registered I don’t understand how that’s difficult

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I recently signed up Betfred, saw an offer which enticed me, bet £10 and get £30 in free bets. So I placed my £10.

The next day I went to the site and tried to log in but it said my credentials were incorrect? I knew they were right so i waited inline for the live chat.

I told the lady I couldnt access my account and her response was 'we have closed your account it is a business decision'

I am absolutely disgusted and outraged that stealing like this is allowed! I placed my bet, used my money fair and square, they happily took my money and let me place the bet!

AVOID AVOID AVOID! This place should be closed down! I dread to think how many people they have stolen from and ripped off. DO NOT BET WITH THIS COMPANY!!!

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Needs serious attention the games and casino section wins seem poor 8 months playing 1 withdraw Worthwhile, other than the casino best betting site I’ve found easy to navigate , no problems with withdraws

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High Street Shop in Maidenhead is an absolute Community Hub, real ole school atmosphere and never a dull moment, more cups of Coffee poured at this shop than Costa, if in town visit it's a great crack 😎

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Avoid, first of all wouldn't pay me for a winning bet so had to go to the ombudsmen, secondly cos I did they Muppets banned me, get staff who know how to settle bets then I wouldn't had to of reported you.

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This is the second time this year this has happened to me, I placed bets on football that won but when they settled the bets they had changed so that my return was much smaller than it should have been, first time I gave them the benefit of doubt but this weekend they definitely changed 1 of my selections, it's impossible to get any joy from them so I'm not going to bet here again my advice would be find a different site

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Account closed with no explanation, can’t login to get my balance paid back.

Avoid this bookmaker at all costs, they have run for the hills with my money.

Zero out of ten.

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Made acquisition agreement with PWC Liquidators in mid March to acquire Addison global customer data and pay out the outstanding account balances. They did not do the honourable thing and are a total disgrace and should be avoided at all costs. They refused to open an account for me, did not migrate my data across and have refused repeatedly to pay out my moplay balance.. This has happened numerous former moplay customers, as is evident on twitter and the Gambling commission has allowed this to happen and failed to protect punters like myself. (Google greg wood report in the Guardian online article dated 19th April). The Betfred owner can afford to buy shares in William Hill but wont even do the decent thing and pay out former moplay customers the cash they are fully entitled to. There is no valid justifiable reason for refusing to pay me all these monies. Betfred are a complete disgrace, do not bet with them if you have any sense, bear in mind they also, like moplay, are a firm that have very low customer funds protection. They have shown by not paying numerous moplay customers that they cannot be trusted to pay out and only want mug punters. feel robbed of my money like many others and there should be more exposure this. DISGUSTED – STAY CLEAR – WOULD GIVE THIS LOT NO STARS IF I COULD

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Betfred Bingo do not give you your new customer offer.

I have been a member of the main betfred for some time, doing sporting bets, slots, etc…however I decided to give Betfred Bingo a try today. As a new Bingo customer you top up and spend £10 which in return you are supposed to get £20 bingo bonus plus £20 slots bonus…of course this didnt happen so naturally I contacted them hoping they would do it manually, only to be told I am not a new customer and have used the bingo service before. I have never done this, I even had to accept the T&Cs for bingo and setup a Bingo chat name before playing my first game.

So I am now £10 down, didnt win a single penny back and Betfred are refusing to give me my bonus. When I asked for them tell me when, what game(s) and how much was spent all they told me was 2019, you can search your account which will take a while.

Thanks for nothing Betfred!

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Poor Customer support or care. I use a number of online casinos and BetFred is by far the worse. The customer support is very slow and unresponsive. There appears to be no care for the customer or any flexibility. This is not the case with other companies such as GALA who do care about their customers

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Fast withdrawals but when you win they ban you and when you lose they love you….doesn't sound right to me. To be fair, most others bookies behave the same way….

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Been on hold for customer services for over 3 hours. Started at position 17 and got excited to finally reach position 1 but I've been here for 30mins. I think there isn't actually anyone there and people are just dropping off and giving up and now I'm top of the list to speak to no one! Trying to get my bonus has been a nightmare. At least I won £50 that I'm hoping to take from them, that's if they actually pay it! There are sooooo many gambling sites out there. Avoid this one.

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A lot of bad reviews on here but to honest I’ve never had a bad experience with Betfred. Fast pay outs and won a few times on the slots.

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I am only giving them 1star . As your system does not allow no stars ! Waiting to chat for over 2hours . Can not see a record of my withdrawals. Still awaiting them to show on my account. . PayPal not impressed. As soon as I get my money I will be closing thus account . Stay away!!!

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Just signed up today and I’m VERY disappointed. The site was crashing on me all the time, some games wouldn’t load, just a nightmare!!
Never had these problems on other sites. I’m so angry at myself that I actually deposited my money on this site. Never again.

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I created an account to write this review.
You can't get bonus on slots even if u fulfil all requeries.
Web is not user friendly its does not show your bonus progress.
95 % rtp on slot is a joke, probably real one is 10 % on Betfred.

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Placed a bet yesterday I know the bet won as I watched Inplay, did a few errands come back to carry on betting and they have settled the bet as lost even though I watched the bet win, 2 months with this company 3rd time I know of it happening to me, please check your bets to be double sure

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Are you actually being serious. 600x spins, dead reels, dead reels, dead reels, dead reels, dead reels, think you get the point, I am absolutely disgusted at this Site, Looks like you are Abusing the stay at home rule. Self excluded the account already I only just joined Last night, really really bad Gameplay You won’t be getting a another pound out of me. AVOID these like the Covid. 2/10

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Honest review.
I love a good play of slots. I've done 3 deposits on this site as only joined yesterday. My problem isn't losing as that's part n parcel. Its the fact the app kept crashing mid game. Problems loading even on proper website. Being kicked off games mid play saying error. Then going bk on game after waiting 5 mins for it to load to see balance was 3 pounds less.
I will stick to my tried, tested n trusted sites. This was no fun. Very stressful just trying to load a game n play. You need to sort your software out. It's a no from me

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Disappointed experience games kept crashing out app didn't work properly, and payout on slots i would say poor anyway i only wasted £130 but i have been with much better online casinos like 888 . Betfred meaby good with sports betting not so preferable with slots

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If you want……

A bookmaker that offers no customer service, no bonus scheme for good customers, rubbish promotions that offer virtually zero returns and heavily weighted on the virtual games then Betfred is the way to go!

So glad I've left this poor outfit and gone elsewhere!

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I tried to withdraw £2700 last night and they have tried to Void all my deposits to get out of paying the win… Currently trying to get the winnings paid back but having to sit in a online chat for hours to speak to a adviser !! NIGHTMARE

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Betfred has to be the worst site especially with customer service the past few times I have tried to withdraw it has gone from the betfred account then been put back on to the betfred account rather then going into my bank they said they emailed me requesting my details which I did not receive an email and they have only replied to my email 4 days later it’s a disgrace

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No best price on american and prices of drifters stay same, backed a horse at 5/2 that had already drifted to 4/1 with b365 what a con!! Bet365 give you best price and up to date odds so no brainer really!

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I am sorry to give 1 star but they don't have 0.One of the worst betting company ever.They validate bet but no payment.No customer service,no bonus, nothing.Avoid this rabbish company.

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Be VERY CAREFUL I made a £40 withdrawal to my bank on 23 April 2020 and I am still waiting for it to arrive some 15 days later.

Received an email from them 5 days after I sent it saying there were staff difficulties but no problem with it arriving by today 9th May. It hasnt.

You can draw your own conclusions as to why this might be.

PD Wales

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Wonderful platform, very easy to deal with.Aman Natt has been of great help and mentorship. I have made well over $100k in just one month of trading with him. Do well to reach him if you can

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Sorry Betfred, not a great experience. I registered my account, then i deposited funds then there was some kind of problem loading up a game a message appeared asking me to contact support then I was unable to log back into the account. After multiple attempts to log in and/or reset password i contacted customer support to just close account and refund me. Message back from support indicated i had been blocked for 3 unsuccesful log in attempts and a condesending "should you remember your log in details" remark. Eventually after about an hour i did manage to access my account, the games loaded and played ok, no problems there but I had already decided I was not going to be a long term customer and the welcome bonus/free spins had to be claimed and a code had to be inserted when first registering which i missed so i did not get any introductory offers which is fine by me. I use many online casino sites and you were even worse than Labrokes. Just have a look at William Hill and 32 Red or even Coral who are so far ahead of you for an enjoyable game experience and i could not ever imagine wanting to log into this account ever again, Sorry Betfred but your just not for me.

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Ok so I won £13000 on roulette on sat 2nd may and withdrew the funds it is now the 8th and I still haven’t received a penny ! I have never had a problem with any other sites coral had £15k back in my bank 3 days later, I have tried emailing support to which I have heard nothing back , I have tried live chat which is a joke and non existent , it is deeply troubling the lack of customer support and makes you wonder wether the company should be trading with such a lack of support after all we are talking about taking thousands of pounds of people’s money here ! If I don’t receive my money in the next day or two does anyone have any suggestions other than go to the ombudsman and give the press a call about the treatment and service of this company ?

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I requested £100 withdrawal from my Betfred account on 20th April. Still not in my account and they have told me was paid to PayPal on 20th. PayPal dont have it and have asked me for the transaction ID. So now I wait….. not impressed at all !!

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They don't reply to your messages and none of the 'bonuses' actually work. Opted in to the £5 virtual sports bonus as well as the £10 virtual sports bonus and the spring loaded promotion. Completed wagering requirements for all of these promotions and haven't received anything that's promised.Go with a different betting site.

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OMG this is a bad site. Customer service is despicable and you don't get loyalty bonuses at all. The slots pay out pennies and are FULL of data error messages.

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"Account blocked due to reaching the maximum number of failed login attempts" – however I have saved my password in the browser… Also they retriving method is not work and phone numbers to contact them are turn off…

What is going on with them ???

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Very misleading in their in play markets. Placing table tennis within the same category as tennis for just one example , as well as having a very significant lag in their in play markets. You're constantly betting at a disadvantage and its nothing short of a con. Agree also that customer care is non existent. I used to like their pick your punt football bets, hat trick heaven and goals galore. But I'd never use their in play markets again. They also give very little rewards for existing customers.. Poor

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Betfred is a terrible online bookmaker.I opened an account and obviously had a few bets with no problem, then I had a bit of trouble with my bank so I had to use my mother's bank card with her approval to place our irish lottery bets on and I received an email accusing me if theft and fraud without even asking for confirmation of this. Also the virtual stream is a disgrace as it stops all the time in the middle of watching and the customer service is appalling. The worst online bookmaker going, I rate skybet, William Hill and coral better than betfred, even 888 sport and ladbrokes are better.

S.J

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Don't be fooled by the promotions!

Betfred offer multiple promotions to suck you in but when you actually realise what you get its embarrassing / insulting!

Here are a few:

25% back on all casino losses in bold, yet it's up to a MAXIMUM of a £5.00 refund!

Spend £40.00 on live casino and win 10 free spin or 2 golden chips – sounds great but the spins are 10p a go so giving you a £1 and the golden chips are only worth £1 each!

Spend £5.00 on any product through April and receive a bonus the following day. Although eligible every day there's been days when I've received nothing and the other days scratch cards that are worth 10p each with the most won 5 cards (50p)!

Even though turning over 50k they still fail to upgrade from the basic level for the comp points which is 0.01% return – in other words turnover 10k to redeem £10!

If any Betfred staff member reads this hopefully you realise how shockingly bad these promotions are and insulting.

Treat your customers with a little more gratitude as without us you've no business. Rather than water down these promotions do much less of them but when you do make them worthwhile!

Further to this when complaints or problems occur, resolve the issue rather than drag it out or show zero flexibility.

Rant over!

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