Betfred PLAYER REVIEWS(3409)
Adrian Smith
15 August 2019
Comment from uk.trustpilot.com
How about this for a shocker. Date 13 August 19 Visited a bet fred shop in Cardiff just off splot rd 1 cashier on the premises who was outside smoking a cigarette. Now theres 2 customers in shop 1 pacing trying 2 get a bet on the other customer is playing on the machine and my good self. I now also wanted to place a bet so I called him and told him come on mate I wanna get a bet on. So he returned to the shop I got my bet on he was very polite just obviously not concerned about the security of the shop or indeed that customers wanted to place a bet. The last straw for me was when I went to bet on a greyhound race to find that the afternoon greyhound racing card was still up and the night card was nowhere in shop. A truly shocking customer experience. I left the shop and went to Ladbrokes around the corner.
How about this for a shocker. Date 13 August 19
Visited a bet fred shop in Cardiff just off splot rd 1 cashier on the premises who was outside smoking a cigarette. Now theres 2 customers in shop 1 pacing trying 2 get a bet on the other customer is playing on the machine and my good self. I now also wanted to place a bet so I called him and told him come on mate I wanna get a bet on.
So he returned to the shop I got my bet on he was very polite just obviously not concerned about the security of the shop or indeed that customers wanted to place a bet.
The last straw for me was when I went to bet on a greyhound race to find that the afternoon greyhound racing card was still up and the night card was nowhere in shop.
A truly shocking customer experience. I left the shop and went to Ladbrokes around the corner.
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Nick
13 August 2019
Comment from uk.trustpilot.com
Be gone soon like Stan James... Can’t even place a bet of more than £2 e/w on a golf event on app, but can in shop... Complete waste of time...PP, Bet 365, BetVictor, to name a few different league...
Be gone soon like Stan James… Can’t even place a bet of more than £2 e/w on a golf event on app, but can in shop… Complete waste of time…PP, Bet 365, BetVictor, to name a few different league…
Reply
J Murphy
13 August 2019
Comment from uk.trustpilot.com
So it’s grand national day, I deposit money in my account and due to it being busy (Apparently) they kept taking the payment out my bank account multiple times until it was empty so the bank refused all the other attempts, luckily I don’t use my main bank account online. I did receive my money back 5 days later but it’s not the point as I could have needed that money for food and went hungry for the five days as I am sure many of there customers would have. Over the last 16 years I have regularly won amounts up to £5000 and the shops can never pay out, even £500 you wait for the time lock on the safe, over £1000 it’s normally not paid until the next day apart from the rare Saturday. I have been very generous with 3 stars as I do like the app but you need better customer service advisors and to keep more cash in your shops.
So it’s grand national day, I deposit money in my account and due to it being busy (Apparently) they kept taking the payment out my bank account multiple times until it was empty so the bank refused all the other attempts, luckily I don’t use my main bank account online. I did receive my money back 5 days later but it’s not the point as I could have needed that money for food and went hungry for the five days as I am sure many of there customers would have.
Over the last 16 years I have regularly won amounts up to £5000 and the shops can never pay out, even £500 you wait for the time lock on the safe, over £1000 it’s normally not paid until the next day apart from the rare Saturday.
I have been very generous with 3 stars as I do like the app but you need better customer service advisors and to keep more cash in your shops.
Reply
Greg Adams
12 August 2019
Betfred has a very good website that is easy to use and you can count on them to offer very good odds although I must say that some days are better than others. It is very easy to make withdrawals as well as deposits. All these are great but I would not be doing them any justice if I don’t mention how great the customer service is, had an issue one time and they helped me fix it.
Betfred has a very good website that is easy to use and you can count on them to offer very good odds although I must say that some days are better than others. It is very easy to make withdrawals as well as deposits. All these are great but I would not be doing them any justice if I don’t mention how great the customer service is, had an issue one time and they helped me fix it.
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Tony Allardice
09 August 2019
Comment from uk.trustpilot.com
I was playing on a casino machine on betfred and I was playing on highest stakes...the bonus dropped in...garentueed a food payout! But the machine suddenly stops working? Just totally freezes right at the time I was winning...after a few days they said they would give me 25 pound. That win would of been at least a few hundred. Quite bad from management and customer service...and if the machine was not a fix and it is broke...howcome is not out of order...its basically theft.
I was playing on a casino machine on betfred and I was playing on highest stakes…the bonus dropped in…garentueed a food payout! But the machine suddenly stops working? Just totally freezes right at the time I was winning…after a few days they said they would give me 25 pound. That win would of been at least a few hundred. Quite bad from management and customer service…and if the machine was not a fix and it is broke…howcome is not out of order…its basically theft.
Reply
Jake Harris
19 June 2019
Betfred is a really good bookmaker with a cool site. Truth be told, there are some days where odds provided for games are way better than the ones placed on other days and this is dependent on the kind of games you bet on. they have an terrific customer service provision. I once had an issue with making withdrawals so I contacted the customer service and I got a positive feedback.
Betfred is a really good bookmaker with a cool site. Truth be told, there are some days where odds provided for games are way better than the ones placed on other days and this is dependent on the kind of games you bet on. they have an terrific customer service provision. I once had an issue with making withdrawals so I contacted the customer service and I got a positive feedback.
Reply
DWARF1290
02 April 2019
No problems with BetFRED! Odds are some days better than others depending which market you use
No problems with BetFRED! Odds are some days better than others depending which market you use
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Agnes Agnes1989
15 March 2019
After some withdrawal problems I received a helpful response and solution, so everything is fine
After some withdrawal problems I received a helpful response and solution, so everything is fine
Reply
Alex
17 August 2019
Comment from uk.trustpilot.com
Really poor. Placed an in-play bet using the app, had the bet confirmed as placed and my betting balance decreased by the same amount as the bet I had placed. Come back at the end of the game having won the bet and surprise surprise, the bet is nowhere to be seen and my balance is back to where it was before the bet. Speak to the live chat people who obviously think I’m just trying to scam them and say there is nothing that they can do. No offer of a gesture of goodwill e.g. a small value free bet, free spins. Nothing. Following which they simply close the chat down as they don’t want to talk to me anymore. Poor quality app with obvious glitches and poor customer service. Will be drawing all money out and moving elsewhere. AVOID.
Really poor. Placed an in-play bet using the app, had the bet confirmed as placed and my betting balance decreased by the same amount as the bet I had placed. Come back at the end of the game having won the bet and surprise surprise, the bet is nowhere to be seen and my balance is back to where it was before the bet. Speak to the live chat people who obviously think I’m just trying to scam them and say there is nothing that they can do. No offer of a gesture of goodwill e.g. a small value free bet, free spins. Nothing. Following which they simply close the chat down as they don’t want to talk to me anymore. Poor quality app with obvious glitches and poor customer service. Will be drawing all money out and moving elsewhere. AVOID.