Betgoodwin PLAYER REVIEWS(571)
David Knowles
18 March 2024
Comment from uk.trustpilot.com
Tried to open account . After consulting senior traders after 2 hours . They said no account for you thanks mr Goodwin . Just ignorant little boys haven’t a clue . I’m 78 started in the industry 1964 .
mart
13 March 2024
Comment from uk.trustpilot.com
One of the worst I have ever encountered. GL trying to get a decent bet on with these. They refuse and then dont tell you why. Then they have the nerve to sponsor jockeys and races
Carl
11 March 2024
Comment from uk.trustpilot.com
Easy sign up and got given an offer that was handy for Cheltenham.Withdrawals really quick which is handy.
David
11 March 2024
Comment from uk.trustpilot.com
Had an issue signing up but customer services really helpful, easy to use website and good opening offer.
Edwin Thompson
11 March 2024
Comment from uk.trustpilot.com
Fast and efficient staff.never had a problem.with placing bets.always pay up no quibble and money in the bank same day or start of next day.lovely.people and 1st class service
Mr David Newall
10 March 2024
Comment from uk.trustpilot.com
I opened up an account and deposited money,had a few bets,then had a shot at the casino, I won some money, as you do when you first start,but withdrew £130, and it was in my account 2 hours later,I've played in a lot of sites, and this site seems to be fair,long may it continue, no problems at all
Alex
10 March 2024
Comment from uk.trustpilot.com
Used 'create a bet' on Liverpool / Man City. 6 picks. Salah didn't start, so the selection was made void and my 6 pick bet was amended to 5 picks. Watched the game live and all 5 selections came in.After full time, the bet was made void and stake returned. Initially told by rep that the whole bet should be void from the start and that it should not have stood. However, this wasn't the case and as I watched the match live, the bet remained active and selections were marked as 'won' as they came in (eg: corners won etc...). Obviously, I was expecting winnings to be paid, albeit to an amended lower price.Dan referred this to the traders and mgt who said that they should void the bet but in this instance they were going to honour it as they had left it active. I feel this is absolutely the right thing to due to the bet being kept 'live'. Bet was re-settled and winnings paid on my amended 5 pick 'create a bet' selection as well as a £25 free bet for my troubles and confusion caused, which they didn't have to do. I'd have been happy with the winnings.It's important that companies get recognised for doing the right thing, so thanks guys, and thanks Dan for being polite, helpful and referring my case to the traders / mgt for a speedy resolution (under half an hour).People like to complain about online bookmakers and it is frequently justified but this is one of those occasions where they get it right. It should also be reported when a company uses their discretion and makes the right decision. Thanks guys, you turned a potentially rubbish situation around, showed understanding and made what I feel is a fair and just decision. Thanks again!
Rob
09 March 2024
Comment from uk.trustpilot.com
Nothing but agro since I joined, even worse is nobody seems to care either. Messages just get ignoredError messages galore. A shambles tbhWouldn't recommend
Colin Threadingham
09 March 2024
Comment from uk.trustpilot.com
Stay away if you play slots because this site is 💯 fixed. This is the first site where I've had 1 feature whilst playing for 2 hours. Absolutely shocking.
Dianahh00 Tumasevica1
08 March 2024
Comment from uk.trustpilot.com
To the owner of this site I dare you to play 2 h waiting for 3 scatters and wen you get it pays of 0.50£ (what about 80£ deposit how random calculations are ??) plus first time joining if you play 2 h i give you x50 at least 😉
Steven monks
08 March 2024
Comment from uk.trustpilot.com
Don't worry about withdrawals with bet Goodwin. Get verified. My wife and I play this website and she has her account verified properly. She has been bothered to send in a few docs and her withdrawals have been faultless. The thing I have noticed on all casinos is when you withdraw your gameplay goes belly up but not on this. Seems fair to us. Of course you lose quickly too but as far as withdrawals go..its always within 48 hrs and sport betting...Its been good. I think they need to sort the football betting out a bit. A match result and btts coupon would help.In fact get more UK footy coupons period and Id use more.
Rob
07 March 2024
Comment from uk.trustpilot.com
Customers are treated abysmal. You have to send 5 emails to get 1 back and then it's little use . The app is abysmal and keeps freezing. When I told them all I got back was uninstall and clear cache. When that didn't work they just ignored me. I thought bookies wanted customers???It nice to see they just ignore people on here too. What a way to run a business just hoping your clients go away.
Kamila Togyerova
07 March 2024
Comment from uk.trustpilot.com
I dont understund why so stupid reviews , i deposited 40 pound won £550 withdrawn it had it on pending after 3 hours and received the funds in morning next day on my account ..For me its a good casino slots and i will be playing more first i got scared after the rewiews but gaved it a go and it has been good for me..
Eddie Vabole
05 March 2024
Comment from uk.trustpilot.com
Absolute scammers. Biggest trash ever! Seriously. Go find better sites. These will scam you clean!
Lily O'Mahoney-James
03 March 2024
Comment from uk.trustpilot.com
I discovered betgoodwin a few months ago, and I’ve been delighted. There money backs on things such as beaten by nose are really good. Unlike others they are still best odds guaranteed and withdrawals and lightening quick. I can’t understand why all the reviews aren’t positive as I really enjoy the use of the site.
Rachel
25 February 2024
Comment from uk.trustpilot.com
Deposited £25 via debit card, and showed up as successful but cannot see the money anywhere in my account. Now the site says I reached my deposit limit.Very dodgy site, stay away.
Barnes
21 February 2024
Comment from uk.trustpilot.com
I won't ever bet with this lot again. There is no incentive at all. Restricted my bets and zero loyalty bonuses.
W M
12 February 2024
Comment from uk.trustpilot.com
Pretty shocking site as I've played on many cash out is shocking Evan when bets are winning, as for odds absolute rubbish for gambling sites I've places over 50 bets and played on the casino no wins wouldn't put your hard earn money on this site. As you seem to never win. So much better sites out there try your luck else where. What I'll be doing in the future.
Jh
10 February 2024
Comment from uk.trustpilot.com
I think they're the only bookmakers that don't offer any loyalty or reward scheme. This didn't bother me when they would accept my bets fully but now I'm stake restricted and no loyalty rewards as well it's left me v disappointed When I got in touch with them to ask about it they didn't even give me the courtesy of a response which says a lot how much they value you..I don't appreciate being ignoredI gave them 2 simply because I never had to worry about my winnings being paid but rest leaves a lot to be desired
polly
09 February 2024
Comment from uk.trustpilot.com
Customer service very helpful. My withdrawal was sent straight away and nice casino
Barnes
03 February 2024
Comment from uk.trustpilot.com
Fast withdrawals but am still waiting for them to email me back like they said they would a week ago. I've messaged them since and got nothing back. Live chat are abrupt and seem to have an attitude problem they don't seem to be suited to working with people. They act like you're taking their own moneyLimits are pretty pitiful if you have the nerve to win
GGF
02 February 2024
Comment from uk.trustpilot.com
Odds for football aren't bad but the odds boosts are poor, even when there's a tiny limited imposed. Example odds boosts to 2.8/1 yet that's available on oddschecker anyway. I'm guessing they hope you don't checkTheir M.O when you message them wanting help seems to be to just ignore and hope you go away
Gurminder
02 February 2024
Comment from uk.trustpilot.com
lack of attention and absolute shambles! Major time lag so please do not lose your money on this as they will not help you regardless of screenshots/screen recording and all evidence of their sites/apps error
Ron
29 January 2024
Comment from uk.trustpilot.com
I can see why they've added an online casino. Dealer has 20 mostly every hand, wouldn't recommend playingTake , take take until you win then you get restricted quicklyCustomer care team are non existent. Six emails and not one reply. Imagine thinking that's a winning formula. An ignorant lot who act like they're doing you a favour allowing you to bet. I can only think they've got that many customers they don't care about losing a few?? Not surprised they don't reply on here. You don't get a reply if you're a customer
Mr D Boswell
29 January 2024
Comment from uk.trustpilot.com
Not a great site in terms of usability, very clunky and will only accept certain bets. Cannot combine in play bets with anything else. Restrictions not ideal either but manageable. Very suspicious that most of the positive reviews name the staff like they’re members of the family?!? Could it be connected. I have a number of accounts with the bigger bookmakers and their sites far more professional. You can do far better than this company.
Sharon
28 January 2024
Comment from uk.trustpilot.com
Well they are at it again had a little win then they take hundreds won about a hundred but not even worth taking it out with what I’ve deposited absolute garbage I should learn my lesson and stick to my other sites
Alan
23 January 2024
Comment from uk.trustpilot.com
Best bookmakers in world with friendly friendly workers Louise the supervisor so nice mark John and glen outstanding and the two peters I would recommend bet Goodwin to anyone they are the best company out there thanks again guys brilliant brilliant staff
Sharon
22 January 2024
Comment from uk.trustpilot.com
So I thought I would update,give it a few more goes,but still the same no wins only small not even worth withdrawing deposited thousands and they just keep taking they are disgusting I’d strongly advise about giving this site your money they won’t be getting anymore of mine,out of the sites I play on this has got to be the worst,I’ll stick to the fair sites,this definitely is not one of them
Tom
22 January 2024
Comment from uk.trustpilot.com
Live video constantly keeps stopping just as the race is about to start. When I emailed them they just ignored me, went on live chat and got told they would email me, nothing! . Nice job with the customer service guys! Talk about not giving a damn
Markb13 Bradley
20 January 2024
Comment from uk.trustpilot.com
Don't know why all the bad reviews I have had a few good wins and had no hassle whatsoever quick payout within the day of withdrawal . Very happy with site easy navigation and great experience with site
Paul Stone
20 January 2024
Comment from uk.trustpilot.com
I have been a betgoodwin customer for quite a while now and I can honestly say I am completely satisfied with the service I have received! Great website layout, friendly staff, quick payments, one of the best companies I've had an account with and are based in the UK
Sharon
18 January 2024
Comment from uk.trustpilot.com
When I joined betgoodwin they seemed like a fair site,I’m ok as I have money,but it’s not the point,all they have done lately is take,take,take it’s been absolutely shocking not even a decent spin,so just be careful if you’re thinking of joining,I would not recommend it,there are other sites that are much fairer,so I thought I’d give another go absolutely theives
Mark
14 January 2024
Comment from uk.trustpilot.com
Deposited and lost £150 in under 2 hours playing 10p spins, biggest win was 72p.Thats not bad luck, its a scam
Tom
13 January 2024
Comment from uk.trustpilot.com
Customer service really are ignorant.. Emails sent and just ignored. No idea if they're poorly staffed or just can't be bothered but it's not good enoughNever had a problem with being paid but I refuse to be ignoredThey're also miserly with the offers and free bets. Ie they're not existent
CS
09 January 2024
Comment from uk.trustpilot.com
No promotions at all apart from 25 pounds when you sign upIf you email asking for free bets you'll be told no and be made to feel your in the wrong for even askingThey claim it's responsible gambling but if that's the case why have they just added a casino to their sitePathetic
Matthew McGuirk
04 January 2024
Comment from uk.trustpilot.com
I praised the website for not having a casino and focusing on sports.A few weeks later, there is now a casino and no more live racing available on horses. Gone from a great sportsbook to being a crappy generic gambling site. Well done. You have lost me as a customer.
Sharon
03 January 2024
Comment from uk.trustpilot.com
I’d strongly advise against joining all they do is take your money I’ve not won at all since using this site again I won’t be bothering anymore not a fair site at all I’ll be sticking to the fairer sites I play on
Stephen Parkin
30 December 2023
Comment from uk.trustpilot.com
I went on roulette chat room, wasn't rude or saying fixed etc, put ' I expect to lose 35% of time based on coverage but lost 10 out of 12'. They blocked my account, can't have freedom of speech apparently!
polly
27 December 2023
Comment from uk.trustpilot.com
So far so good joined last night won £1000, withdrawal processed this morning. one slot paid over £800 on a 40p spin another paid £400 and some did the usual take but that's slots overall very happy
Sharon
24 December 2023
Comment from uk.trustpilot.com
Thought I had found a decent site,but no have a couple of wins to begin with then they just take your money I play big bass bonanza on my other sites and never has the outcome been as poor as this,it’s awful I would advise against signing up,it’s not a fair site,bet 365 and virgin are decent sites,this is not
Johnny
23 December 2023
Comment from uk.trustpilot.com
They don't seem to offer any kind of free bet like other firms which is very odd. There is no incentive to bet with them I did respect them for not having online casino and virtual nonsense but of course like all the others they've just added it
Craig Bolwell
23 December 2023
Comment from uk.trustpilot.com
Slots are a pile of crap you never get the bonus round
Steven Oswald
17 December 2023
Comment from uk.trustpilot.com
I was looking to open up another betting account, but after reading all the 1 star reviews 61% of them, it won't be here. scared me off.
K.Choudhury
10 December 2023
Comment from uk.trustpilot.com
The worst betting site I've yet come across. I just spoke on chat with someone called Andy. I asked why I have never had any free bets or bonuses. His reply was they can choose who they give these out to. What a MORON. I will inform the gambling commission about this. Quite a few sites have surrenderd their licences over the past 3 years for breach of contract. I can see this corrupted site doing the same in the near future.
Nick
06 December 2023
Comment from uk.trustpilot.com
Stakes were reduced as soon as i won nearly 1k on particular sport. Prior to that I was down nearly 2K and they allowed me to stake high as much as I wanted to. When escalated with the Team I was told my account is reviewed and trader decision is to not allow you more than few pounds. Pathetic. They are just there to rob you.
Tez
28 November 2023
Comment from uk.trustpilot.com
Been betting with them a year. When I asked why I never got any free bets they told me they don't do them. The only company I know that acts this way. What a shocking way to treat customers
Rich
04 November 2023
Comment from uk.trustpilot.com
Okay until you win and then restrict you. Won 1 bet and now can't get 50 quid on. What an embarrassing excuse for a bookie they areAlso never had a free bet in the time I was with them.. Tinpot
Martin
26 October 2023
Comment from uk.trustpilot.com
They don’t take a bet been restricted after just £250 profit on account got the message senior traders have looked into your account. Their cashout feature is the worst value of all bookmakers. I can recommend quinnbet which is exactly the same website
Tam pm
20 October 2023
Comment from uk.trustpilot.com
Take a bet. Best Odds Guaranteed. Fast payoutIf only other bookmakers could be like this
Paul Enright
19 March 2024
Comment from uk.trustpilot.com
This company are seriously corrupt, because I won a few hundred pounds over the last few weeks they began freezing and removing their prices for the last 6-7 minutes of football matches which they falsely claim to be in-play markets. Then yesterday 18/3/24 they suspend my account with them one minute after I deposit £265.03 with them under the pathetic pretence of account verification. They then send me emails calling me Kevin which is not my name by the way, they then limit my account to under £10.00 per day these cowards are not bookmakers they are clowns. So I immediately withdrew my balance and immediately deposited it with a larger grown up company who understand what legitimate gambling means and do not constantly freeze their screens in obvious attempts to cheat members of the public out of their cash. People of Britain do not deposit a single penny with this cowardly cheating fake ass group of jokers! Paul Anthony Enright of Derby 19/3/2024
This company are seriously corrupt, because I won a few hundred pounds over the last few weeks they began freezing and removing their prices for the last 6-7 minutes of football matches which they falsely claim to be in-play markets. Then yesterday 18/3/24 they suspend my account with them one minute after I deposit £265.03 with them under the pathetic pretence of account verification. They then send me emails calling me Kevin which is not my name by the way, they then limit my account to under £10.00 per day these cowards are not bookmakers they are clowns. So I immediately withdrew my balance and immediately deposited it with a larger grown up company who understand what legitimate gambling means and do not constantly freeze their screens in obvious attempts to cheat members of the public out of their cash. People of Britain do not deposit a single penny with this cowardly cheating fake ass group of jokers! Paul Anthony Enright of Derby 19/3/2024