BetNeptune Review

Quick shipment, excellent value for money. Bought my lamp/lampshade on sale.

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I was looking at the Neptune kitchens in Ireland for my new renovation. I got an appointment but missed the deadline to confirm and missed the appointment. The introductory email was so full of terms and conditions it was too lengthy and heavy as an initial email, which is quite off-putting. I kept trying to get another appointment but nobody called me back. I felt my custom was not a priority and I was the one doing all the chasing, so I just left it! It was too much hard work! I would expect a higher standard of customer service from Neptune!!

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Efficient ordering, delivery and returns process. Quality products and competitive sale pricing. Olney lamp base, small fluted vase (full price) and small Hanover nickel lamp with Fermoie shade in green wicker excellent quality. Shaftesbury glass lamp base returned – quite lightweight and not such good quality as the other items although a lovely design. Overall, very happy.

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The service in the store was polite, helpful and efficient.The delivery was on time..I am delighted with the rug.

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It is always pleasant dealing with Neptune Hove. However, I was disappointed to be told that a lamp once past its warranty cannot be repaired. A four-year lifespan for a lamp of quality is disappointing.

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Lovely helpful staff, always a warm welcome when coming to the storesSee you soon

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Have always love Neptune. Purchase a storage jar, and I’m very happy with it. It was a great price too. Just what I was looking for, for our biscuits. Looks great in the kitchen too.

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The original table had slight damage, but with help from the store manager at Bury St Edmunds, this was quickly sorted. With a replacement arriving on the 8/1/25 which is fantastic. The guys who delivered the table the second time we’re ultra professional and super friendly.

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Lovely quality wall lights! No problems with overall experience. Wouldn’t hesitate to order again

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The design service from start to finish has been amazing. I would highly recommend both Fiona and Lucy who have been so professional, friendly and nothing was ever too much trouble. Thank you.

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Knew what I wanted before I visited. Saw this stool in Guildford store before Christmas and took my husband to see it in January. Lovely staff, seeing we were local arranged for the stool to come to store rather than us I get a delivery charge. Really appreciated that, thank you.Ludlow is beautifully constructed, solid attractive and comfortable

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Easy to order well made and gorgeous placemats fast delivery would definitely order from there again

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Neptune kitchens are of superb quality and design. The designer at Farnham ( Danica) was very friendly and helpful and really cared about my project. The attention to detail for a quality finish is impressive. I love my new kitchen and it truly enhances my home. Emma B

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I went to collect a lampshade I had ordered. Always met with a friendly smile and nothing is too much trouble – thank you

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I love everything about Neptune!! The customer service is amazing too👌

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my package was carefully and most beautifully wrapped. It was marked Fragile as it contained glassware and delicate foliage.The courier was most courteous and handed me the packages with care.Neptune is very special. A little more expensive but my word worth every extra penny.

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Oval Dining Table and chairs Recently purchased the Oval dining table and chairs from Freya at the Guildford store. The service and delivery was excellent despite the delay in the chairs. Very pleased with the final outcome, they look great in my dining room.

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Excellent in every way!I expected Neptune kitchen would look great. But what impressed me most was their services and technical support throughout the whole kitchen project. I changed my mind so many times on every details. Tahirah from Bristol shop was incredibly patience and thoughtful in every design details making sure to fulfil my needs in every functional and aesthetics aspect within my budget. Neil and Arron from installation team was thorough, considerate and experienced from first survey visit, final installation to waste collection. I did not buy worktop, sink, tap, electronical appliances and handles from Neptune, they don’t have any reservation at all and even went extra miles to make sure the installation went seamlessly. I cannot recommend the Neptune team enough. They were responsive and gave you good and timely advices. While at the same time, they gave you enough time and space for you to make decision comfortably. I enjoyed my new kitchen more than I imagined.

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Sales assistant was very helpful and helped me get my large mirror safely into the car. Also she was happy to collect and dispose of the packaging.Pleasant person!

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I am very happy with my Neptune purchases and the prompt delivery.

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Sink leaks. After several attempts to get it right now Neptune says it up to my plumber. And they have sent the part which does not work Quooker does not work. No one came or even phoned to see if it was all gone well. I find this terribly disappointing

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Lovely stores with beautiful items and great in store customer service. However do be wary of delivery though. I placed an order for lighting items in the first week of October last year. Two of the items were delivered at different points in the month of December and am still waiting for the 3rd over 3 months later. Not great to be honest and not the best comms either. Disappointing and unlikely I will order with them again.

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Quality products which always give pleasure. The only downside is the often long wait to receive them.

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Ordered table wear, quality and design are lovely. Delivery was prompt. Had an issue with breakage which was dealt with promptly.

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Great service from the Knutsford store in ordering a Lloyd loom armchair to complement the dining chairs I’ve got already, and getting it delivered to the store for pickup rather than paying a huge delivery fee! In the sale too.

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Kept up-to-date with delivery. Photo frame in a lovely presentation box and carefully packed for transit. The silver frame is beautiful and was a reasonable price for the quality. Website easy to navigate.

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Order process was good and fast delivery. Well packed item!

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On time, beautifully packaged and as always exceptional products, thank you Neptune

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Always excellent quality and great service. I ordered online because I don’t have a Neptune store nearby. The items were exactly as described, the colours were true to the pictures and the quality is excellent.

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We’ve had a Neptune Kitchen installed and I just have to highlight how great the after sales support has been fromNeptune Hove. Very responsive to any questions and hands on support. So pleased we went with Neptune. Thank you Gary, Craig and Dean.

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Excellent service , my items arrived in good time and were very well packaged. I ordered some Christmas decorations and some star candle holders and they are perfect . I love shopping at Neptune as the quality is superb. Keep up the good work.Also I loved the Christmas card I received, thank you Neptune.

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We just wanted to commend the staff of the Chichester Branch for being so helpful and welcoming and also for the excellent lay-out of the store. It is always a real pleasure to visit the store. In particular our recent visits to the store, when we have had to make some challenging interior design decisions for our kitchen and lounge, were made so much easier by the expert advice received from Deborah. She was incredibly helpful and knowledgable- able to advise on paints, furnishings and the general layout-out !! She is a real asset to your store and to Neptune. Keep up the excellent work, you are all doing an excellent job🙂🙂!!

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The staff at the Belfast store were very pleasant, but having spent a lot of money on a new suite of furniture which frayed in one arm after less than 2 years, we raised this to the shop staff who were accommodating but head office refused to take any responsibility for the sofa and has recommended to take the sofa to a 3rd party to fix. Not a great way to retain customers for poor build / design of product.

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We made a call to Neptune in Tonbridge to make an appointment. On that visit we met Tom Servante who took us through design options, ideas and products. We were ‘hooked’ and have never looked back. We have always felt valued by staff at Tonbridge, the implementation team and final sign off this week by Greg. Exceptional service and a beautiful product. Many thanks to all concerned including the ‘behind the scenes team’ who built the kitchen.

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Not been, once, twice but three times to Becky’s fabulous cooking demonstrations at Neptune Farnham. Becky is such fun, and her cooking flair is exemplary. Re-created her dishes time and time again. The Neptune Farnham store is always very welcoming, staff very friendly. We get served tea, coffee and fizz during the demos – it makes such a great morning.

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We had an amazing experience with Neptune. The customer service was top-notch, Chrissy was really lovely and very helpful and the sofa we bought exceeded our expectations. I highly recommend Neptune to anyone looking for quality products and excellent service.

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I recently paid a visit to Neptune in Weybridge with the intention of acquiring a vase and a selection of their high-quality artificial flowers. Admittedly, my eye for such matters is not the sharpest, but I was fortunate to receive assistance from Georgia in-store. I must commend the exemplary service she provided. Her help in selecting both a vase and flowers was truly exceptional. With a discerning eye for detail and an impressive knowledge of the products, she quickly identified options that perfectly suited my needs. Georgia’s professionalism and commitment to customer satisfaction were evident throughout our interaction. She demonstrated a remarkable understanding of both aesthetics and functionality, which made it easy for me. Such outstanding service deserves recognition, thank-you. I went back in two days later for a second!

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We really appreciated Neptune furniture, not only the furniture itself, the quality is awesome and the design is timeless. And also their customer service team and delivery team always provided professional services to customers. Especially thanks to Charlotte, she helped me to fix my delivery issues!!

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We ordered a Shepton Glazed cabinet with a bespoke paint finish in July but the wine crosses were out of stock and discontinued, so we had these made by a local joiner (and painted to match the cabinet). The first cabinet arrived 4 weeks later than we were expecting it – but it had an ill fitting door and a dent. It took two weeks for this to be collected to be ‘refurbished’, two weeks later we took delivery of the cabinet which returned in a far worse condition due to bad packing – so that the shelves were damaged and the paintwork all scratched. We returned the cabinet again and cancelled the order. We were so dissapointed with the quality, not to mention that we went to the expense of having wine crosses made, but we never received any form of apology from head office or offer of compensation. The local branch were deeply apologetic but defered to Swindon. The one thing I can credit them with is that their delivery men were very good.

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Chair was delivery with pen mark [looks like biro] on the arm. We were advised by the delivery team to accept the chair and Neptune will arrange a replacement as its a stock item. When contacted CS they advised that they will arrange to have it cleaned. We feel the chair should be replaced as delivered faulty, so now I need to stay in for a full day awaiting the cleaning company to arrive. This is not good CS and not what I expect from Neptune.

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We have recently had a Neptune kitchen installed, it was a dream that we thought would never be a reality however, Gill at the Farnham store was fantastic in helping us visualise and make our dream become that reality. This was through clever design and advice on how best to use the space with the budget we had. We have had our kitchen for a few weeks now and the quality and craftsmanship is brilliant, we couldn’t be more pleased, the best decision we made. From the moment we had the first conversation with Gill in store through to our final post fit visit it has felt like a premium purchase experience. The team that worked on the installation are also worth a mention as they were a pleasure to have around whilst meticulous, tidy and clearly took great pride in their work. Couldn’t recommend enough.

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Excellent service once again. Footstool arrived within a few days of ordering. Staff at Winchester extremely pleasent, efficient and helpful.

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So disappointed – I haven’t received my order yet made 23/12/24 despite the delivery charge of £6.95! Other shops have managed to deliver when the orders were placed after Xmas .

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It is always a pleasure shopping in Neptune. We mainly go the nearest which is called the Reading branch, it smells nice, the staff are always polite, helpful and welcoming and the stock is always displayed artistically. Long may it last.

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I was really disappointed when I went into our local store the Saturday before Christmas to buy my husband’s present. I asked to purchase a picture from the wall only to be told I had to order it online. Apparently this is company policy, although I could see no indication of this in the store. So be aware of this to avoid disappointment. Unfortunately he had no present and I’m still waiting to hear when it will arrive. Not until the new year now. Very disappointing and frustrating.

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I purchased the hurricane lamp/vase in the sale and am delighted with it. It did take 2 weeks to arrive but decided to cut some slack as it was Christmas and was for me. Definitely worth the wait and Neptune as a good will gesture refunded the postage. It looks lovely in a very dark corner where an old stove used to be. Good quality and lit ready for New Years Eve. Thanks.

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I ordered the Long Island corner sofa back at the end of August and was assured I would get it by Christmas. My son and my niece were both moving into their own homes so I had promised them our current sofas. As December got closer it was looking like I wasn’t going to receive the sofa after all and I was not happy as I had no sofas and 12 people on Christmas Day! I had been in communication with Scott in the Customer Experience team and he was excellent and keeping me informed. He also appreciated that I was in a predicament for Christmas Day so arranged for a Shoreditch corner sofa from the outlet to be loaned to us which was delivered on the 18th December. However this was much smaller than the Long Island and really uncomfortable so I messaged Scott again and was surprised to be told that Neptune would be delivering the Long Island and collecting the Shoreditch on 23rd December. The delivery drivers were very polite and helpful and the exchange was all pleasant and swift. Please pass on my thanks to Scott and we are thrilled with our sofa

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It’s odd to receive this email before my products havearrived. I ordered on 23rd Dec. Estimated delivery before 31st Dec for an item (rug) that is in stock. No further updates or delivery info (other than this feedback from).

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Ordered my placemats on the 22nd December and they still haven’t arrived. Neptune have very kindly refunded the £6.95 postage I paid but the slow delivery service is still extremely disappointing. I called customer service today and they said the item still hasn’t been scanned in to the courier warehouse – it will probably still be a couple of days until I receive the item. Watch out with the slow delivery. £6.95 for this is outrageous.

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My Neptune delivery, I received my new dining table last week. I’m really pleased with the quality of the product and the two young men who delivered it were great. They assembled it very quickly then gave me some after care information on how to keep it looking great. Have always enjoyed shopping in Neptune and I’m sure will return again and again in the future.

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