BetNeptune Review

A big thank you to Neptune Farnham for being so helpful . I had a slight problem with my curtain , I phoned the store and I was helped immediately . It was just a broken hook ( my fault ) but great customer service deserves to be recognised . Immediately the team were helpful considerate and sorted my situation out . So thank you so much especially to Caroline who got my hooks sent out to me . My experience exceeded my expectations and I am most grateful so Thank you ,

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Ordered online which was easy and straightforward. I was kept up to date with delivery of my order. Item arrived and was well packaged and was great quality which is what you expect now from Neptune.

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Rose Elderfield Crackle Baubles:Absolutely beautiful, heavy, shimmery, perfect!Bought in store and also online.

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Wonderful product, efficient,knowledgeable,friendly and accommodating staff. Excellent delivery company. BUT, one quibble – Delivery times are extremely lengthy for any customized items- some larger items,I understand, but 3 months for a footstool,or similar small pieces,which must be frequent sellers,is too long !!!

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The driver delivered the goods to a neighbour who had just moved in and wasn’t sure who’s parcel it was for but luckily we saw her and mentioned she had a parcel from you

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Such a shame that my pleasant shopping experience instore at Tonbridge was ruined by dreadful delivery. Despite providing exact delivery instructions when I ordered my piece of furniture AND speaking to the delivery driver when he was en route to my house, my £800 table was left at the wrong property (entrance hall of block of flats) with no protective covering on it or getting a signature. Why the driver hadn’t called me again when no one was answering the flat he was trying to deliver the table to – if he had I would have been able to tell him that he was at the wrong property! Phoned Tonbridge store straight away and they were incredibly apologetic and said they would contact customer services at head office but have had no apology from head office for dreadful service. Cannot fault Tonbridge store but HO need to improve delivery service.

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The lights in our Glazed Dresser failed due to a fault in the transformer after 8 years full time use. Neptune kindly and promptly supplied a replacement and then a member of their team came and changed the unit for us. He was most helpful and careful in his work, and they only charged for the replacement unit. Caring and good value service.

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When we first started our renovation project, we really liked the look and quality of Neptune and decided to have the whole house decorated with Neptune. Their interior and kitchen design team was very helpful and prepared beautiful presentations of what everything would look like. The installation team was most efficient and helpful and we are completely happy with our experience. Special thanks to Jess and Mary -the designers, Sarah- design coordinator, Ian – installation manager, Eleven oaks- installers, and Tom -decorator. Highly recommended!

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Neptune Chesham undertook the design and installation of a kitchen, study and utility room and were excellent at every stage. They worked seamlessly with our expert builder/project manager Simon Smith of Plumbsmith, Harpenden. Thanks to Rebecca, Fiona, Missie, James and Anthony at Neptune. Great job all!

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Very pleased with my lampshade, my daughter helped me with ordering on line, & it was delivered without any problems, so well pleased.

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The driver was really accommodating as I was out when he arrived and kindly waited for my return 40 mins later. On a general point though it would be much better to give a better idea of your drivers arrival not just 30 mins notice.

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Excellent experience. The tree skirt is beautiful and the delivery was speedy and well looked after. Thank you!

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Lovely staff who went out of their way to help and delight. Beautiful shop that always looks immaculate and inspiring. Thank you ☺️

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Emmaleigh at Neptune Guildford store was so helpful, she went above and beyond to source some Christmas decorations for me, packaged them and sent them out. My tree looks amazing and I’m thrilled! If there was an 11/10 score Guildford store get it, couldn’t recommend highly enough – thank you Emmaleigh

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Great product delivered by quality courier service at the time stated. Perfect. Thanks!

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Fantastic help and support from Fiona the Home Designer at the Weybridge store. I’ve ordered several furniture items and have been very happy with the service from all the team and the products. Most recently Fiona has guided me through choosing curtains and blinds for 3 rooms. Her expert help and support was invaluable, plus several phone calls and emails to ensure that I was totally happy with the final choices. I am delighted with the end result! Thanks so much!

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Laura is marvellous and a superb member of the team. She hunted down the last two stockings in the shop x

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Excellent company. Their showrooms are incredible, beautifully decorated and arranged and I always feel that I can take my time when I’m visiting. Bought Arbroath baskets which I use for my shoe cupboard and for wardrobe storage. Beautiful baskets that last. Packaging fully recyclable and well packed. Very happy.

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All round good experience every time. Not my specific location but have visited there several times and found it to be very enjoyable; so well kept. Great atmosphere with the Ladies (Staff) always making us so welcome. Thank you. Could spend a fortune in there. Budgeting just now but…..Oh….and Parking on site! 🙂 Thank you

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Ordered our Arundel table bench and chairs from the Stanway store. All very helpful we have been back and forth for months then took the plunge. Delivery day arrived Steve &Nathan delivered with care and attention lovely guys and all was as it should be. Issue is I am now addicted to Neptune!!! Thank you

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Great choice on an easy to navigate website. Bought a voucher and quickly delivered in an excellent presentation pack. Well done and thank you.

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Over the years we have attended cooking demonstrations at Neptune, Farnham. The one on Wednesday 11th December did not disappoint.Aside of the demonstrations, which are always fabulous, the store is always a treat to visit. Immaculately set out, warm and inviting. The staff are always helpful and approachable.

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Very slow to receive our cushions, all the while you had our payment . It would be better to charge the client once the product is sent, especially if there is such a lo g wait.

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Always great customer service from the Farnham branch. Order arrived on time but unfortunately am returning it as the finish on the lights is much darker than those on display. More black than bronze. Great pity.

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Excellent service from ordering to delivery. We are delighted with our new dining chairs. High quality, beautifully made.Very helpful staff in the store. Delivery was outstanding.It is always an enjoyable experience visiting the store.

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The customer service at the Chiswick branch is outstanding. It would be true to say that however I have used Neptune, other branch or online, the service has been first class. Excellent customer service combined with high quality products are very important to me.

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Always helpful when asked. Wonderful atmosphere in the whole store. Beautifully set out for ease of ideas.

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Our experience with the team at Neptune Winchester was very good. Their design of our living room was excellent.I am hopeful that head office will be equal to the task when they address the fault in one of the arm chairs delivered. Julie.

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Very pleased with the Aldwych console table. It is well made & looks great in our room. It arrived very well packaged exactly on the day & time it was booked.

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Beautifully curated collection. Quality used to be slightly better. The prices have become a little more inflated than products worth but probably due to import duties. Customer service department is good over the phone but some store staff not very welcoming until you spend thousands then they warm up, which is not genuine service and dampens the whole shopping experience.

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Hailsham Neptune branch was very helpful and organised to despatch my 1st bed . I also order our 2 nd bed.

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Nothing to grumble about other than the fact that returning a rug will cost you £10 unless you return to store. Considering the price you pay in the first place , I am amazed by this and somewhat displeased.

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Really gorgeous decorations, and the cushion I ordered was top quality. It shipped promptly and I could track it all the way to me.

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My order has been sent back to Neptune. The delivery driver never once turned up at our house. Thanks to the recent storm a tree fell down on our road so they didn’t bother to find an alternative route like every other delivery driver and postie. Funny though because that main road isn’t the only way to our house, and the fallen tree has now been dealt with. So now I have to deal with chasing this order 3 days before our Christmas Party when I wanted it for.

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Just wish that the product was made in this country- we had to wait from July to December for our order.

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Fabulous service from start to finish. Great attention to detail and extremely well organised.Thank you James, Vicky, Ollie and the rest of the team for my fantastic new kitchen!

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Fabulous shop, fabulous staff and fabulous service! What can I say … I just love popping into Neptune for gifts and always come away happy with my purchases! Helpful and friendly staff and beautiful gift wrapping. Recently attended a workshop to make Christmas wreaths and was blown away with the quality and service. Thank you team for a wonderful experience!

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I went to the Christmas wreath making at Neptune Chesham and had the best time.What a wonderful location for the session and we had the best time it was so festive, mince pies & drinks.The hosts were knowledgeable and provided everything we needed for the session and you are made to feel so welcome.I can’t wait for the next one.

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Very helpful staff in shop who put up with our many visits to help decide on the piece of furniture we chose,Delivery was effecient,the team arrived within the times they said,respected our newly decorated room and carpet,taking shoes off. They set the furniture up and took all packaging away.

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Experience as expected for a beautiful homeware brand. I only bought placemats that were of gorgeous quality. I regularly daydream about a Neptune kitchen one day.

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Beautiful throw. Will add the finishing touches to my bedroom.Great quality just have to persuade the cats to sleep somewhere else!

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A great time wreath making and bought a couple of beautiful Christmas decorations. Thank you!

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Wreath Making- we had a great morning constructing the wreaths with expert tuition and help if needed. Super quality items to design our individual wreaths with. It would have been nice to have had a voucher incentive to encourage purchase of some baubles or Christmas decorations afterwards either to add to the wreath or simply take home.

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Neptune in Hailsham offers a truly delightful experience. The staff, including Shannon, Katy, Katie, and Rachael, are incredibly helpful, knowledgeable, and always greet you with a smile. The showroom is beautifully presented, and both the in-store and delivery services stand out in professionalism. It’s a pleasure visiting Neptune, where you even get offered tea or coffee during your visit. Overall, a lovely place to shop with excellent customer service.

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Great men who deliver the furniture and the very helpful and kind girls in neptune readind

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Despite a delay due to stock issues the item has arrived and we are very happy with the albertine duvet cover . Exceptional quality and it looks beautiful

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Another Neptune piece of furniture-First the Frome Console table now the lovely bench and once again fast delivery service . Very happy with how new house is coming along Thank you Neptune

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We love coming to Neptune at Swindon, always buy things at the outlet shop, looking around the showroom is just fab and the cafe the icing on the cake!

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Chawton sideboard in ink looks great. Beautifully made to a high quality and it came with four pots of paint for touch ups! Delivery guys were great, they assembled the units efficiently and were very tidy and respectful. We are delighted with our purchase.

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Such a lovely shop to visit, absolutely gorgeous. Sarah and her colleague were wonderful.Thank you very much

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