BetNeptune Review

We visited the cambridge store two or three times before choosing a new dining table and chairs. The staff were helpful and did not put you under any pressure to purchaseHaving chosen a new table and chairs they arranged delivery within a weekThe delivery staff were also very helpful and pleasant

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Neptune’s service has been second to none! I am always impressed with the warm welcome and the way in which the staff absolutely ‘get’ their products. I absolutely love visiting the Tonbridge and Canterbury branches.

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Excellent customer service. Easy to order online, products came quickly via home delivery. Packaged well and environmentally friendly (we recycle all cardboard). Items (2 wall lights) were of beautiful high quality and look stunning! Wouldn’t hesitate to recommend and buy again.

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Easy online ordering experience and fast delivery (with a very competent team). I am very happy with my purchase. I had 2 reasons to contact customer services and both were really helpful.

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I was advised that the delivery team would ring 30 mins before delivery which was due 1 to 4pm. They were to assemble the work station and remove packaging. No call, so I waited in until just before 4pm and popped out – the item was delivered and left in its packaging. The delivery team asked if the decorator was going to assemble the item – they were behind schedule and had to go from Birmingham to Gloucester. They did offer to return at some stage if necessary. Disappointing. This is a review of delivery, not the Edgbaston shop staff who are excellent.

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The bar stools are beautifully made and the two gentlemen who delivered them were very efficient, informative and polite. The bar stools were wrapped well and therefore well protected. The lady in the shop was also very helpful and attentive. Neptune is my first choice in home style and products. Beautiful and stylish. You get what you pay for.

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I have been visiting the Hailsham Neptune for many years and what a wonderful store it is too! We are so lucky to have such a quality company so near. Shannan, Katie & Katy always give such a warm welcome they feel like friends I have made over the years.They are so knowledgeable on the Neptune range and go above & beyond trying to help which is always so fab! Definitely my absolute favourite shop.

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An amazing afternoon watching this Becky Wilkinson prepare some delicious Summer recipes! An even better delight to taste it! Well done Neptune. Will be at the next one!

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As always Neptune never fails in the way of service & deliveryThe staff at the Farnham store are very helpful & attentive

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Excellent piece of furniture and beautifully finished. Delivery was seamless and delivery team were great. Received a bonus £50 voucher as a thank you from Neptune which encouraged me to buy a lamp to add as a finishing touch. Lovely company to deal with.

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Was told these outdoor furniture would de delivered as seen – not told the products would be assembled on site. Was raining heavily so had to work indoors in our hallway and we hadn’t arranged to be at home for the almost 2 hours that it took. The sales agent did call to apologise – but I’m not sure I would have parted with that much money if I had known it was ‘flat pack ‘ furniture. Awful customer service – the company have not offered anything other than a ‘sorry’. First and last Neptune purchase I’m afraid !

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I attended a cooking demo at Neptune Chichester today. Becky Wilkinson was superb. Interesting and entertaining. A great afternoon held in the dream store that is the Chichester branch of Neptune. Thanks to all and especially the wonderful Debs.

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Amazing event with Dilly Carter. Staff was amazing. As always, store is just beautiful and provides great inspiration. .

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The service was excellent. The delivery guys rang me 30 minutes before they were due to let me know they were on their way. They assembled the table and removed all packaging. Everything was as I was promised.

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Lovely chairs and am delighted with them. Delivery driver unpacked and took away all the packaging.

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Lovely light and airy shop, fabulous displays and products however, the icing on the cake, are the staff, friendly and helpful and willing to go the extra mile that is why we keep going back.

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Everything went like a dream from Georgia in the Reading store who took our order, to Dean and his driver who did the delivery and assembly of our Chichester bedroom furniture. Everyone had a thorough understanding of the products and took every possible care to ensure that our order was correct, every precaution was taken when bringing it upstairs and the assembly and positioning in the room was done with exceptional care.And the furniture is lovely………………..

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Super service fast delivery. Quality of product deserves the premium price.

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I ordered my chair in January, finally it arrived at the end of April. However yet again it was plonked in a box not protected by any sort of cover especially given it was cream linen fabric. It has a slight mark on it but by this point I’d waited so long that I couldn’t be bothered to send it back even though it was very expensive. I think Neptune are relying on their middle class followers more than their quality these days. It’s a shame.

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It’s always such a joy to go into Neptune, everyone is so friendly and nice, no pushy sales tactics just clear honest advice and recommendations. They go should and beyond to help, such a wonderful experience. Went in for one thing came out with many!!

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Just got around to writing my review following a visit to this lovely store. As always a warm welcome from Jo, Chrissy and the team. They really do go the extra mile Having been told by friends that the cookery demonstrations were brilliant thought I’d give one a goWhat a great way to spend a couple of hours. Becky(Wilkinson) is the most amazing chef. Her laid back approach is fantastic as is the food she preparedShe would make a great tv chef. Makes food prep fun and is very entertaining. Looking forward to her next demo

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James was incredibly helpful. He amended my order without any fuss. Everything arrived speedily and I love my new lamp. Thank you very much, excellent customer care. Catherine

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Excellent product and excellent customer service. We bought Suffolk chairs which are beautiful and strong. After many years of heavy wear they still look great but needed a couple of replacement foot pads.These were sent free of charge. I had explained that we wanted them quickly as we had family over the weekend but this is a bank holiday so amazing that they got here the next day. The man I spoke to sent them immediately. I later spoke to a lady to double check on number of items being sent. Very pleasant people, efficient and easy to deal with. We would definitely buy from them again.

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I came to the Cocktail making class. I could not fault the warm welcome extended by your staff Annabel and Maisie, they were so helpful and made each guest feel part of the event group. It was a very enjoyable night making beautiful cocktails in your stunning showroom

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An evening in the fabulous Bath Neptune, learning to make cocktails I wouldn’t usually have attempted. Professional cocktail maker with amazing support from the Neptune staff, especially Annabel Chapman who was really knowledgeable and helped make the event fun. I particularly enjoyed getting to know the Neptune barware (some of which will definitely be purchased) as well as their kitchen options. useful to see the uses of the Neptune cabinets which are as practical as they are stylish.

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I booked the interior design service, needing support with redecorating my lounge. Rhonda has been wonderful in creating a beautiful and detailed drawing and mood board for the room. I have loved the whole experience from meeting her at my house to going through the presentation in-store. Neptune sells the most beautiful pieces that have really enhanced my lounge. Thank you, highly recommend.

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We bought two of the picture shelves and they are so good! Very easy to put up and lovely to be able to change pictures around. Expensive but worth it.

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The two ladies who work there made us feel very welcome and comfortable. They couldn’t have been more helpful. Because of them I would highly recommend a visit. The shop is beautiful with gorgeous home products.

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I have Just had my kitchen redone by Neptune and it has been a fantastic experience. The staff involved at every stage have been kind, considerate and helpful. The work done in a timely manner and to the highest standard. Darren the Project Manager and Fitter and his whole team have been amazing. I highly recommend this company.

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Placed my order paying £6.95 delivery fee for two small items only to find out it’d take over 6wks to arrive When they did actually arrive they were damaged!! I emailed Neptune on arrival and had no reply.I WILL NOT BE ORDERING FROM THEM AGAIN !!! Useless customer service

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Can’t fault the service. Misha gave us great advise on colour/ material matchings and Deborah looked after us and made the ordering straight forward. Lovely cup of coffee as well.

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The teeth whitening pen does not work!!!! False advertising claims.

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The customer service team at Neptune were truly the best I have ever dealt with. They were efficient, helpful and solved my problem immediately. They were a total joy to deal with and as a result I will certainly make sure I shop at Neptune whenever possible.It is rare these days to come across such a great customer service team and have such a good experience.

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Found the item on display at Winchester, it was confirmed as stocked and delivered within the week. Sits nicely in our (mostly) Neptune lounge…

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Great customer service. We found an angle poise floor lamp we liked in the shop but unfortunately we discovered it was the end of a line. The Guildford staff contacted other stores for us to no avail but we were able to purchase the display one in Guilford (with a discount!). They were all really helpful especially Shailie who gave advice on the shade too. I don’t like “interior design” shops but they are all really approachable and efficient here.

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Extremely friendly and helpful staff. Nothing is too much trouble and if they are unable to answer a question they get back to me. I truly love the products from Neptune and look forward to their new seasons ideas ( especially the garden!) Love it!

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The Chiswick team were fantastic throughout. We really appreciated the input from the designers and are loving the items purchased. Great quality that should stand the test of time.

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The Winchester store are always friendly and helpful if my items are not in store they will order them for me and notify me promptly when they arrive I always enjoy my visit and have a wonderful shop

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Beautiful bed. Great customer service. The white glove service was excellent – the men delivering and setting up the bed were polite and considerate and took great care.

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My Oder came a lot earlier than was expected… fabulous website

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Had a complete replacement kitchen installed incorporating Neptune’s Henley range. We bought through the Guildford store and were delighted with the service we received, from start to finish. Gareth made the design process smooth, taking all our design requirements fully into account and adding the flair that we hoped to tap into by using Neptune. He steered us through our many uncertainties and anxieties, ably supported by Sarah.As for the installation, that all went to exactly to plan. The installation schedule was set and met to the day…a big relief when dealing with such a disruptive process as a kitchen replacement. A big thanks to Ian Williams and the delivery teams for making sure the schedule was met and to Ian Woodward who, with his support team, worked incredibly hard with impressive levels of skill and professionalism to complete the installation, all in a friendly and polite manner.Finally ‘Anything Stone’ did a great job of installing a quite expansive area of worktop.To sum up, an excellent team effort produced a beautiful, high quality new kitchen, all achieved in a friendly and professional manner. Highly recommended.

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Really impressed by everyone from Neptune. Tahirah did an amazing job in the entire design process and Neil and his team were great in getting the kitchen installed. We are super happy with the results and are now having another room in the house designed and installed. If you are looking for top quality kitchen design and installation then would thoroughly recommend Neptune, they really seemed to care about providing the perfect solution based on what we were after and attention to detail and great communication throughout was really refreshing and really appreciated. Thanks to all and looking forward to the next project.

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When we entered the store the staff were so friendly without over powering you. We enjoyed looking around and the staff answered questions we had without trying to sell us something. The store is amazing and we were offered a drink as we had travelled quite far to get there. My husband gave in and bought me the clovelly dinner set. The staff were so helpful, everything beautifully wrapped with care. A special mention to Sarah, Patsy, and Emily Grace who were working that day, not only were they very king but also recommended us a lovely restaurant to eat at. Thank you ladies it turned out to be a perfect purchase and a perfect meal. Samantha N

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Lucy was very friendly and knowledgable about the Neptune products was excellent . She was able to guide me on my home purchases which I’m delighted with. Thank you

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Thank you so much Katie today for helping me with my Hoxton Glass.Couldn’t recommend the Chesham Team enough always amazing service!

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More than extremely pleased with our Neptune kitchen. It exceeded all our expectations and we now have a kitchen that is timeless and is stunning. The design, quality of the units and the installation/workmanship was exceptional. Would highly recommend to anyone considering.

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We’ve just had a Chichester kitchen fitted into our newly renovated home and to say we’re thrilled would be an understatement. We dealt with Rachel, and from beginning to end she’s been amazing. She totally understood my brief and came up with some beautiful designs for us. She was patient and very understanding when I had my indecisive moments, and came up with a design that I couldn’t be happier with. The fitting process was also just as impressive, and our fitter Aaron was a perfectionist. The quality of the product and the customer service has been outstanding and choosing Neptune was the best decision we made. I genuinely can’t thank them enough.

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From my first meeting with Sarah, I felt her warmth creativity and incredible support.We discussed a plan for my home selecting certain items of furniture/mirrors/flower arrangements, down to paint colours etc. Her ideas were similar to mine so it made it very easy for me to make the right purchases. Lucy helped me choose Pictures for my kitchen/hallway/lounge and in fact, brought a picture to my home believing that it would look fab in the kitchen and it did. I purchased 2 matching one. They look stunning. Sarah and Lucy were pivotal in helping me to choose the perfect items to make my home feel complete, thus creating a homely, comfortable and stunning feeling.Neptune is a beautiful store with absolutely gorgeous furniture etc. I am so delighted to have found you.Without you my home may not have the finishing touches that it has. I would therefore, highly recommend Neptune.

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Two Matilda Chairs bought in 2019 faded and frayed badly within 2 years of ownership.Neptune told us it was our fault if sunlight was getting to our chairs (nobody lives in the dark permanently!)As it happens I have 30 years experience as a fabric supplier for upholstery, curtains and fashion fabric, an experience ignored by Neptune in our communications.Neptune Dublin store advised that because we bought the chairs in a sale, we were not entitled to any recourse!

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Neptune have been great from initially helping conceptualise the refurbishment of our living area to delivering and installing the finished product.Kathryn from Neptune, Farnham has been brilliant – so understanding, patient and helpful. We are delighted with our new space.

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