BetNeptune Review

Staff kind and helpful the shop is bright and welcoming well laid out with loads of ideas

Reply

What a lovely experience visiting Neptune Knutsford. Such great products and complemented by lovely and helpful staff . A fantastic shopping experience all round. Well worth a visit !

Reply

Jess was so helpful in putting my lounge together she was there when items were delivered and she checked in at every stage. She was also happy to help afterwards with ideas on accessories even when they were other brands.

Reply

Absolutely love my garden chairs and the guys who delivered them were so friendly and helpful!

Reply

Sarah helped me hugely in selecting flowers for my Neptune Vase and expertly wrapped (and carried to the car)! a gorgeous Hurricane lamp and candle for my friends birthday gift Thank you again Sarah!

Reply

I absolutely love Neptune I call it my happy place! and Chesham is my local store they could not be more helpful.

Reply

Very prompt delivery and really well packaged. The light is beautiful, can’t wait to put it up!

Reply

What an amazing place….you could literally get lost looking around all the beautiful room settings! Easy to find and park and Shannan and Katy are beyond friendly….even offer you a drink! The product range is extensive and you can tell that both ladies are very passionate about all that they do. I will 100% be recommending and revisiting!

Reply

The sales assistant in the Wimbledon branch was so helpful! Unfortunately, three of the items I wanted were out of stock. Despite the disappointment the charming lady went above and beyond to try and source the products.

Reply

What a fantastic experience from the design and installation teams, everything went smoothly. The Henley Oak kitchen is lovely, classic, and does not compete for attention with other elements of the kitchen such as the range cooker, hand painted tiles, oak beams or log burner. It just sets the scene and establishes the overall tone as one of quiet elegance, which lets the bling elements shine. And most importantly, the functionality is amazing. Thank you Neptune.

Reply

A spur of the moment stop with a visitor from Scotland as we had been discussing garden furniture etc. and I knew there was a Neptune shop near to Henley-on-Thames.Easy to find, very helpful staff, nett result a purchase which came within 5 days. Brilliant,Delivery chaps helpful, on time and did ring 30 mins before arriving.

Reply

I just had to write to say how wonderful Georgia and Sophie were today at Neptune in Hare Hatch Reading. I booked to go on the mood board experience as just about to start renovating a new house and they gave me some great ideas. It was a really fun experience. I would highly recommend it.

Reply

Neptune had event in esher. Tried 4 times to contact both organiser and neptune (had 1 response from neptune saying they would get back to me… never heard again. And no reply from organiser…. all regarding disabled tickets. Also, by coincidence, this week received a parcel from Neptune, something I ordered back on 31st December 2023! Good job I havn’t got good memory 🤪.

Reply

Brilliant service from Neptune Hailsham.From first meeting to the design and installation, so pleased!Our new kitchen is both beautiful and functional.A special thanks to Lottie for the perfect design in a tricky space. And Gary for all the organisation. Craig too, for his hard work installing the kitchen and bringing it to life!Thanks so much, we are thrilled.

Reply

The lady who normally serves me (dark hair, glasses) is always happy and friendly – and remembers what I bought the last time I was there. She is a star.

Reply

Great service from friendly and very helpful staff. Although we had to wait a long time for the Milo footstool it did not disappoint when it arrived. So well made and the cover can be taken off and washed. So pleased that we chose to get it from Neptune as it goes so well with our Neptune chair.

Reply

The service was excellent. The Cheltenham table superb and the delivery was very efficient. Top class all round.

Reply

We refurbished our house a few years ago and part of the project was to install a kitchen that would take ‘centre stage’ in the open plan living & dining room area. This meant that it would need to be a kitchen that stood the test of time, would not date and needed to look like a piece of quality furniture, classical, understated & elegant.There are a lot of kitchen company’s for different types of budgets with enticing offers and packages, but we decided you get what you pay for. Which is why when we stepped into the Neptune store showroom and saw the quality of its furniture for kitchens, living rooms and bedrooms, we were sold and what ‘clinched the deal’ was there life-time guarantee.This has already paid off, as 4 years on, we had an issue with some of the paint work. When we got in touch with Neptune to raise our concerns, the customer service was outstanding as Jo & Ian arranged a site visit & were clearly determined to keep us as happy & satisfied customers. One of their best painters ‘Bart’ was booked in to do the remedial work quickly, efficiently and with no fuss.I can’t explain how refreshing and re-assuring this was, no quibbling or trying to squirm out of their promise to do the right thing when things go wrong & treating us as a valued customer. It has made us fall in love with our kitchen all over again and appreciate our decision to stick to the principles of ‘you get what you pay for’ as for us this experience has proved that Neptune lives up to their reputation for excellent service, integrity & quality craftmanship.

Reply

Easy to order and when you have an enquiry or a problem customer care staff are brilliant to resolve.

Reply

Love this company so much. A delight to visit their stores and browse. And a delight to shop online. Excellent customer service – thank you Neptune, 5*

Reply

Product knowledge not very good in store and head office not much better. I rang both the local store then head office after store couldn’t answer my query. I would have expected head office to have checked the product in person to give me the correct answer instead of guessing and giving the wrong answer.

Reply

Item delivered quickly and we’ll packed. Item was as described although the fixing screws were missing which were advised as being included.One star deducted to replace the four missing screws!

Reply

Very helpful staff at Neptune Wimbledon. Great showroom with plenty of furniture on display . Table delivered quickly and assembled by Neptune delivery team .

Reply

Really like the brand and the products, unsure on the service in the shops some assistants can make you feel not good enough to shop the brand.

Reply

Excellent customer service and delivery service. The drivers were efficient, and kept us informed on eta within the half hour stated. First class thank you

Reply

Sorry to say this as been to all previous sales in Swindon.Venue didn’t work (great parking).Aisles too close to each other and limited pieces available ( despite advertising garden furniture etc none available and other large items almost non existent and was told by staff that those items were too big and heavy to transport.Although I got caught in the queue indoors for over an hour and half because the card machine malfunction that was a venue problem.Please think about going back to Swindon although I only live 30 mins from Sandown.

Reply

Quality service throughout the process to buy new four piece sofa and chairs set. Helen at the Edgbaston store provided excellent advice ensuring the quality control and delivery requirements were met. Thanks to all the team.

Reply

On arrival at the store we were seeking information on bedroom furniture and sofas and were fortunate to be greeted by Nikki Smith.Nikki proceeded to understand what we were looking for and provide advice and information on appropriate fabrics and colour schemes as well as a suitable bed mattress.Her knowledge and product information was second to none and she was not only extremely professional, but also engaging and friendly.Nikki managed to research the database to find our previous Neptune orders to confirm the custom paint colour and wood to help match the additional furniture we are currently looking to purchase.We left the store with a quote that included lead times allowing us to plan our order in line with our upcoming house move.Having both worked in customer focused environments we were impressed with Nikki’s style. It has been a long time since we have experienced such excellent customer service and we have no hesitation in returning to the store to place our order with Nikki.

Reply

Items are expensive but top quality. No problems ordering. Advised in advance there may be a delay in receiving my order but in the end it came sooner than expected. Very pleased with my purchase.

Reply

Delightful, engaged team who understood my brief and carried it out with great care. Nothing was overlooked or too much trouble.

Reply

An easy process to find the product and order.Great delivery flexibility and helpful delivery drivers who assembled the item quickly and efficiently.

Reply

The best customer service i’ve ever received from Mavis & the team at Wimbledon. With a small budget and no added pressure, Mavis has been utterly amazing, discussing my ideas with me on the phone and spending a whole morning with me at the beautiful wimbledon store working through how we can improve my little house with some high quality neptune accessories. The team at wimbledon were so welcoming and I highly recommend using them from buying a candle to a kitchen!

Reply

The staff at Neptune in Cheltenham couldn’t have been more helpful. They ordered the item we needed and gave us information on how to put up the Buckland print ledge. All this and we were also offered a delicious cold drink on a warm day! Our order then arrived unbelievably quickly on the next Tuesday.

Reply

Ordering small things from neptune online is a bit hit and miss. I ordered 3 pillar candles last November in a dark red colour for my Christmas table. One arrived six weeks after Christmas and the remaining two arrived today, 24th May. I had completely forgotten about them as there were no emails from neptune.

Reply

Staff at the store were approachable, friendly and helpful. The item I wanted wasn’t available in that store so an item search was carried out and found at a different location. There was an issue with the delivery so they refunded the delivery charge and made arrangements for the item to be collected by a staff member at their next staff meeting. They went over and beyond to help and kept me informed every step of the way.

Reply

I ordered in store and received garden furniture in February. I then went to take advantage of the 15% offer and saw that the bench I had ordered had a cushion. I contacted Customer Services and without hesitation sent the cushion out to me. Fabulous customer service, and high quality products make Neptune a great experience as a customer.

Reply

Buying online was easy. Delivery within time offered. Very helpful two delivery men who put my table together and gave me details of care. Lovely item.

Reply

Great products. On the day of my expected delivery the delivery vehicle broke down, Neptune wasted no time in arranging an alternative vehicle so that all the deliveries were carried out that day still. Professional and great people.

Reply

Poor value for money. Very poor communication once my order had been placed. Not possible to track order.

Reply

I ordered the Silver Birch paint which was delivered to my doorstep within days so very impressed with the service. The paint is of excellent quality and looks beautiful. Will definitely use you again

Reply

Last Sunday I visited the beautiful Bury St Edmunds store and found the experience delightful. I want to update the furniture in my dining room and the honest advice given by Sarah was excellent. Her expertise and product knowledge was second to none. Having gone home and discussed the options with my husband I will be returning to the store to make some purchases.

Reply

This was our first visit to Neptune. It’s such a beautiful store, a perfect setting for the products, which didn’t disappoint. The range is so well designed, it makes it so easy to put together a stylish look and the quality is exceptional. Items were delivered within a couple of days, set up and all rubbish cleared by two very polite workers. The customer service is brilliant, the store manager went above and beyond to separately deliver an item that hadn’t been in stock for the main deliver. Will definitely use again.

Reply

I attended their event with Dilly Carter which was wonderful. I have also attended cooking events in the past. The shop is such a beautiful space to host events and th me staff are super helpful.

Reply

I attended a mood board design workshop held by Jane at the Bury st Edmund’s store. Jane was very welcoming and brilliant for any experience as being a beginner myself she gave me so many tips and design ideas that I could take away with me. She listened to my ideas and helped to enhance them with her expertise. I cannot wait to create my room from the designs we created and I will definitely be back in store to collect the items I need from Neptune. There was the perfect amount of people on the course for Jane to give enough time with each of us and plenty materials and photos to take away with on the mood board. Thanks again Maxine

Reply

This is my 2nd workshop with Neptune. Both have been amazing fun and extremely useful. The designers, Gail and Jane, are hugely knowledgeable and both are a delight to spend time with. It’s fascinating to hear what the other participants are at the workshop to achieve – and because we all have the same aim, we enjoy each others company. The whole morning is such a positive experience and good value, I would highly recommend the workshops to anyone. Can’t wait for the next one!!

Reply

Visited Neptune today and bought myself a few little treats! The shop is so beautiful and the staff so friendly and helpful. Even got to have a Pimms and blini whilst I shopped, as there was a garden party. Lucky me! Looking forward to my next shopping trip there!

Reply

I recently ordered a Henley side table from Neptune in Knutsford. I couldn’t find it on line , so phoned the store , they managed to find the item which I then duly ordered I picked up the table at the store and as always looks amazing

Reply

I ordered a Clementine double bedspread online (which took ages to arrive but I expected that). It’s lovely but was surprisingly small for a double. Granted, the size is clearly available on the website, but a standard double is 235 x 260cms, not 215 by 250cms as the Neptune bedspread is. And a super king size is 305 x 260 cms, not the 260 by 260cms that Neptune offers. So, after deciding to return it and order their super king instead, I took the double back to my local Neptune store for a refund. Of the two staff I dealt with there, one was fairly helpful but the other seemed totally uninterested and offhand. Also, there is a disconnect between the online store and the actual store as, rather than have my refund processed straight away in the actual store, I have to wait for it to be processed online through Head Office. It’s fine, as I really love the bedspread. And I’d have given more stars had the in-store experience been up to the same standard.

Reply

The Bury St Edmunds branch is always an absolute joy to visit. Stunning store, beautifully presented and the loveliest most engaging staff. Thank you so much, will be returning soon!

Reply

The girls in Neptune Hailsham today were so friendly and welcoming and greeted us with a glass of delicious Prosecco. I loved the garden furniture on promotion. Staff were really helpful with information on the couple of items I came in for and I hadn’t allowed enough time for the vast ranges on show. Will definitely be back!

Reply