BetNeptune Review

I had a new room renovated and extended that desperately needed some interior design. I wasn’t sure where to go for something I would really love (as I’m very particular!) but I read some excellent reviews on Trustpilot about Jess Barrett in Neptune Guildford. So I gave her a call! After a few months of meetings and discussions, install day arrived last week! Jess and Shaillie shut themselves away til the grand unveiling. Well, what can I say? I was literally blown away by everything. It took my breath away! The room is absolutely stunning. It’s everything I wanted – and more!! I love everything in it. It was such a pleasure to work with Jess and benefit from her fantastic advice and recommendations. I’m so delighted to have finally find someone who will give me interior design that I will love for years to come.

Reply

I bought kitchen taps from the shop rather than online and they arrived within seven working days and I got a phone call to say they were in. Very good service from the women who work there.

Reply

The quality of Neptune bed linen is superb, like silk And retains its whiteness incredibly. The fitted sheet was big enough to cover a thick mattress which no other brand has achieved for me. Delivery was also super fast.

Reply

We chose Neptune to redesign our living room as their sofas were the best we had seen.Our room designer, Harriet was absolutely outstanding from beginning to end. She took time to get to know us and as a consequence her room design was excellent and reflected the style of our house and our likes and dislikes. She was also incredibly flexible about including some of our treasured pieces that we wanted to keep.She managed the project efficiently from beginning to end and absolutely everything happened, such as the paint delivery for the decorators, on the dates we agreed and without fuss.The delivery guys were excellent, Harriet joined them on installation day to style the room and we are thrilled with it. It has transformed our space and it is comfy, cosy and homely. We are impressed with the quality of all the furniture. I cannot fault Neptune and their staff, throughout our experience they were efficient and professional, they communicated with us throughout the process up to letting you know when they are 30 minutes away from delivery and all in all it was a lovely stress free experience. We are really thrilled with our new room.Thank you Harriet!

Reply

Great quality products. Excellent service. Very helpful staff. We recently purchased paint, art work and accessories. All look beautiful in our home.

Reply

I ordered the haybrook vase. I have been admiring it for so long. It’s gorgeous it arrived well packaged and in a few days . I was delighted with it.

Reply

Online contact using ‘Chat’ . A query regarding delivery date. Emily who I have dealt with previously provided me with the information that I requested. Excellent service from Emily thank you 🙏

Reply

Excellent garden furniture. Kept informed of delivery dates from the outset. Courteous and professional service from the delivery team

Reply

Having purchased this product previously I have been very satisfied with it the quality & look of this Duvet cover is very good. I would recommend the Albertine range of bedding for comfort .

Reply

In every way from start to finish my experience with Neptune was fantastic! Simple to order online, I was given an estimated delivery date, then received a phone call to arrange a time suitable for me, they came to deliver but also built the bed and removed all the packaging. Really friendly and helpful members. I can’t rate them highly enough

Reply

I visited Neptune in Chichester with my friend yesterday. It is a beautiful store and such a pleasure to visit. All the assistants are welcoming, friendly and informative. The displays are inspirational and we always enjoy shopping at Neptune. This is exactly the experience people like to prevent them shopping online. A destination store well worth a visit.

Reply

Product arrived on time well packed looks in order not installed yet looks good quality as you would expect with the price tag Disappointed in sales advice from official partner shop we were told Neptune had a set price structure no discount between shops or direct ,only to find after we had ordered some official partner shops offering £ 200.00 taps for free on the unit we brought , so misleading to say the least .ordered direct & was given the option to cancel but had lost confidence in the partner shops , so proceeded to complete job as it was a key part to a custom designed bathroom on a tight timescale , but left with a bad impression , really don’t like been given bad advice and thought as bad advice given by the official shop Nepture could have honoured the deal advertised but they chose not too .Having brought a lot of Neptune over the years , as they say Months to find a customer seconds to lose one , will consider alternatives next time

Reply

Beautiful store, excellent friendly, knowledgeable staff who couldn’t have been more helpful and fantastic quality products. We were so pleased with the overall shopping experience and the subsequent delivery service, which was carried out by Neptune’s in-house team very professionally. The quality and design of our Suffolk table and chairs is just wonderful.

Reply

Having been to a few Neptune stores (my local being Colchester) it was a pleasure to be greeted by friendly staff (incidentally just half an hour before closing) that were welcoming to us and our dog (offering him a biscuit) and weren’t at all ‘snooty’. We have often encountered an ‘air’ from Colchester staff – even though we have spent 000’s on stone flooring with them. Recently we encountered a member of staff who kept us waiting in a queue whilst she finished her sandwich..in full view. What a lovely atmosphere at the Bury St Edmunds branch..even though we only purchased an extra flower stem. I know which branch i would prefer to shop at!

Reply

Shopping at Neptune is always a delight – together with all the creative ideas it brings. Recently visited the Cheltenham branch where Joy was particularly helpful assisting me in my quest for some bar stools. Once we made up our minds I contacted her and she arranged for them to be delivered within a week in time for the Easter Break . One of the stools unfortunately was slightly wobbly – I pointed this out when contacted by the after sales team and a replacement was promised with no question. Incredibly impressed with this service in these difficult times when no one seems to want to take responsibility. Neptune came good with good sales advice and an incredible after sales service so will continue to shop there and enjoy every minute. Kind regards Ann

Reply

Recently visited the Neptune Bath store and I can honestly say that the entire team are so incredibly helpful and knowledgable! Will definitely be revisiting very soon.

Reply

This is the third Neptune kitchen I have bought and I keep returning because the quality is unbeatable!The staff at Weybridge couldn’t have been more helpful, from the beginning of the process to continuing after it has been installed. I couldn’t recommend more highly, if you want a beautiful new kitchen and any Neptune cabinets.

Reply

In the process of having a kitchen fitted by Neptune. This is my 2nd kitchen from them. First was fine. This experience has been terrible. 7 weeks with no kitchen, still not finished, numerous design errors and problems and no-one seems willing to sort this. Seems that unless I am chasing them and following up (which is hard to do when at work) that nothing gets done. I no longer feel able to recommend them as I would have at one stage

Reply

From our initial enquiry the whole process was excellent. Our designer Patsy and installation project manager Vicki, were professional, encouraging and reassuring guiding us with ideas to consider and ultimately delivering our dream kitchen. Communications were always timely and responsive and we are thrilled with the result.

Reply

Wonderful trip to Neptune this weekend with my Grandmother. Andie was excellent in helping us choose a tray as a 30th birthday present, she offered different suggestions and didn’t rush us at all. We came back the next day to purchase. It was lovely to take our time in the shop and even be offered drinks whilst we were there. It’s not our first time in Neptune and it won’t be our last. Thank you especially to Andie!

Reply

I love going to this store, not just because it is so beautiful & homely, but also because the team here are so lovely and welcoming. In particular the lovely Stacia who is always so kind, thoughtful & generous, with not only her time but also offering me a cup of herbal tea whilst I browse. Stacia also went out of her way and kindly managed to find me a much sought after bottle of the discontinued English Fig washing up liquid. Both Stacia and the team always make me feel special when I visit, and it is always a joy to purchase from this store.

Reply

Discrepancies on the Neptune website versus actual stock availability was sorted by the very helpful staff at the Guildford store – allowing me to order the Shoreditch Carver chair and accept delivery 2 weeks post purchase.

Reply

Bought the tester paint which is good in shell to paint picture frames and lovely quality, but can’t shop in store unfortunately as a little pricy sorry. But the paint quality is good.

Reply

I now have my dream kitchen. After many visits to the store in Weybridge where I met Paul, I chose the Suffolk kitchen. We are so happy with the quality and the design. I cannot express how patient and helpful Paul has been with everything , even problems that arose with the building work. Paul was always at the end of the phone to help resolve any issues and offer advice he walked me through so many decisions and has over the time spent hours with me . So very grateful for his time and patience.I cannot fault anything about the kitchen it is everything I have always wanted. So much so we have had the utility room installed by neptune and are also having the bootroom, pantry and office installed by neptune , all designed by Paul . A big thank you to the fitters, Darren and Jake who have been meticulous in the installation and very hardworking.I feel so grateful to have had such a wonderful team, headed by Paul and the investment has been worth it.

Reply

Recently did the Moodboard course at Neptune in Farnham. Booked this because I did the SpringTable Styling course the week before. Both were really enjoyable, informative and fun. Came home full of ideas and enthusiasm. Really hope they do more courses which I will sign up for even tho’ it’s about an hours drive – well worth it

Reply

Mandy was so helpful and really understood our needs. Thank you so much for helping us create a calm and very cool look. We will be back soon

Reply

Having visited a number of Neptune stores and always having had brilliant service, I was disappointed during my recent visit to the Winchester store with my mum. We were the only customers in the shop and not one member of staff acknowledged our presence, even after we said hello to the three staff members behind the desk. Sadly not the helpful and welcoming experience that we have previously received at other stores.

Reply

We used Neptune’s design service for our lounge project. Leila was a delight to work with; we had several meetings, in store and at our home. Leila took time to understand our vision and get a feel for our likes and dislikes, the design pack was professional and comprehensive. At every step Leila kept in close contact, arranging deliveries and trades people and also to discuss or tweak ideas. We are delighted with the results and would highly recommend the Neptune design package.

Reply

I wanted to find replacement cushions for an outdoor sofa and chairs. I contacted the Guildford Store and everybody I spoke to was excellent. They could not do enough to help me. Shaillie was the lovely lady who looked after me and one time when I called she was putting on her coat to go home. She delayed leaving for the day (a Friday evening too) and spent at least 20 minutes going through my order. Once placed, she kept me up to date with the delivery which arrived exactly when she said it would. Excellent to have this level of service.

Reply

This is the third kitchen I’ve had from Neptune Cheltenham. The reason I keep going back is not just because of the quality of the product or the timeless design but the service you receive. Neptune Cheltenham put the customer first, going above and beyond to ensure your dream kitchen is perfect. They translate your ideas and hold your hand throughout the entire process, making you realise that this investment really is worth it,

Reply

Attended the Christmas tablescaping afternoon in December and the Mood board morning last week. Both events were well organised, informative, inspiring and fun. The shop/space for the events was set up beautifully and lovely refreshments provided. The Neptune team and guest speakers were friendly and very happy to share advice and tips. Would highly recommend.

Reply

Order placed end of December , for in stock items, didn’t receive confirmation of order for a few days , when I did items now out of stock and delivery end of February into March as this was for a birthday gift I then had to rush out and purchase something else as needed to be posted.I decided to wait for the order as could be used for a future gift , error.I had sooo many emails and texts say they couldn’t deliver, parcel on it’s way back to Neptune, I had changed delivery date ( not true) so on and so on , not once was a card pushed through the letter back saying tried to deliver your parcel , a nightmare from start to finish .Finally arrived March 14th 🤬

Reply

Spoke to a lovely lady called Emily yesterday on the phone, she was very helpful and answered all my questions!Will definitely be purchasing soon, thank you Emily!!

Reply

I attended a Mood board Masterclass. I was so impressed, it was so well organised and in lovely surroundings. The staff were amazing and so helpful.I met some lovely people and learnt a lot for my project. The teacher was amazing and the equipment and materials provided to create your board were great.This is the first class at Neptune I have attended, but will be doing more, as so enjoyable.

Reply

I have visited Neptune in Chesham several times recently and I can honestly say you get the best customer service ever. The sales ladies are so helpful and smiley – it is a real pleasure to go here. The store always looks beautiful and the merchandise is such fabulous quality. I will be back there soon!

Reply

I spent a lovely few hours in the Bury St Edmunds Neptune Store yesterday – all the staff are extremely friendly, helpful and knowledgeable. The time I spent with the designer, Gail, was very inspirational. She has fantastic ideas, along with practicality and great attention to detail. We spent time going through room layout, colour palette and accessories and she was extremely quick to pick up on a scheme that I love.Thank you to all the staff in the Bury St Edmunds Nepune store. See you again soon. Ali

Reply

Dedication of the year award goes to Patricia WilliamsDesigner, Neptune in Cheltenham! We organised to have some additional shelves made for our bespoke larder cupboards, unfortunately the original records were not available, so Patsy came round and measured up everything and with some adjustments, managed to get these made to match the existing ones. Excellent communication and professionalism.

Reply

Eva was outstanding in helping us design and furnish our sitting room and dining room with Neptune furniture. She has excellent taste and style and used her considerable experience to very good effect. She was good at handling us and our expectations as well as providing a first class design in terms of furniture and colour. We are delighted and consider that we were very fortunate to have her help.

Reply

Retail Therapy at its best!I may have only purchased a candle …. Or 4!! but the overall experience, was as always outstanding. Shannon & Katie welcome you (into their home) with warmth and a smile. Never pushy but always there to offer a creative suggestion and a lovely cuppa.

Reply

Fantastic product. Super high quality and our kitchen now looks amazing. The service from Tahirah (Bristol, Clifton Office) was excellent. She had great ideas for our kitchen and really helped us make the right choices. Overall, we are very pleased.

Reply

I can’t find fault with the service I have received from all the staff at Neptune, Hailsham. Katie spent a considerable amount of time listening, advising and very knowledgeably designing our lounge and being very patient with my inability to make final decisions! The lounge never fails to receive a “Wow” when people first see it! Highly recommend the Home Design service!Katie also helped me make a little used dining room into a very welcoming room by advising on additional furniture and accessories and she dressed it beautifully for me. Now I love it!Finally she helped me in vastly improving a guest bedroom with new decor and accessories.Shannon was very helpful in helping me make fabric choices in Katie’s absence. Also Lottie who now may well be designing our kitchen and all the other staff who have served me over the past months are always very helpful and very friendly. Toby for all the aftercare too – an excellent service.It is always a pleasure to visit the store and enjoy a coffee and chat whilst browsing or making purchases!Look forward to my next visit

Reply

Ordered a chest of drawers at the showroom.Staff were very helpful and efficient.Kept informed of delivery. The delivery men were very good. Furniture was put in place and all the packaging taken away.First class service from purchase to delivery.Excellent quality furniture.Would not hesitate to recommend.

Reply

I can’t rate the team at Neptune highly enough! From the moment I walked through the door, everyone was so helpful. Katie and Shannon have been brilliant and guided me through colours, fabrics and furniture for my lounge. I love it so much, that I have returned and Katie is helping me style my bedroom! They are all so lovely and helpful and have such a fantastic eye for what works well. Thank you ladies!!

Reply

Just had a new kitchen fitted. All went exactly to schedule and the trades involved in the installation were all first class, friendly and polite. The kitchen is of a high quality and the overall service was excellent.Difficult to see how such an inherently disruptive process could have been any smoother and the end product is excellent.

Reply

We received a very warm welcome from the Ladies of Neptune Farnham when we arrived for a lovely morning with Lucy The table stylist who showed us how to style the table for spring . It was such an enjoyable time we created our own flower arrangement which we took home with us , Lucy answered questions and imparted her creative knowledge, all in the beautiful space not to mention the delicious coffee and refreshments provided by the ladies of Neptune.Thank you all for a great time

Reply

We have just had a beautifully crafted kitchen installed by the Neptune Tonbridge Store. The whole process has been a delight, from the first design consultation with Tom to working with project manager James, installer Ollie and his brilliant team. Nothing was too much trouble and any issues were resolved quickly, often before we even knew about them. We now have the kitchen we have been dreaming of for at least 10 years.

Reply

You get what you pay for, not the cheapest product on the market, but certainly the best I have used, leaves beautiful finish on oak. Follow the instructions and you can’t go wrong.

Reply

Attended a tablescaping workshop at Neptune, Farnham. All of the Neptune staff were friendly and attentive and the workshop was fabulous, such a great space and worked very well – I wanted all of the items from the table as well as the open plan kitchen we were in! Would highly recommend, beautiful space and styling. I would definitely be interested in attending future workshops.

Reply

This is our first full timber, handpainted kitchen. We love it. And dealing with Bronwen from the Weybridge showroom was a delight. She designed a gorgeous kitchen.

Reply

Another great colour (flax blue) applied to the walls in my home. Do this paint a favour and treat it to some nice brushes and rollers. The final result will be worth it. I’m looking forward to buying a third colour.

Reply