BetNeptune Review

We bought two of the picture shelves and they are so good! Very easy to put up and lovely to be able to change pictures around. Expensive but worth it.

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The two ladies who work there made us feel very welcome and comfortable. They couldn’t have been more helpful. Because of them I would highly recommend a visit. The shop is beautiful with gorgeous home products.

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I have Just had my kitchen redone by Neptune and it has been a fantastic experience. The staff involved at every stage have been kind, considerate and helpful. The work done in a timely manner and to the highest standard. Darren the Project Manager and Fitter and his whole team have been amazing. I highly recommend this company.

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Placed my order paying £6.95 delivery fee for two small items only to find out it’d take over 6wks to arrive When they did actually arrive they were damaged!! I emailed Neptune on arrival and had no reply.I WILL NOT BE ORDERING FROM THEM AGAIN !!! Useless customer service

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Can’t fault the service. Misha gave us great advise on colour/ material matchings and Deborah looked after us and made the ordering straight forward. Lovely cup of coffee as well.

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The teeth whitening pen does not work!!!! False advertising claims.

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The customer service team at Neptune were truly the best I have ever dealt with. They were efficient, helpful and solved my problem immediately. They were a total joy to deal with and as a result I will certainly make sure I shop at Neptune whenever possible.It is rare these days to come across such a great customer service team and have such a good experience.

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Found the item on display at Winchester, it was confirmed as stocked and delivered within the week. Sits nicely in our (mostly) Neptune lounge…

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Great customer service. We found an angle poise floor lamp we liked in the shop but unfortunately we discovered it was the end of a line. The Guildford staff contacted other stores for us to no avail but we were able to purchase the display one in Guilford (with a discount!). They were all really helpful especially Shailie who gave advice on the shade too. I don’t like “interior design” shops but they are all really approachable and efficient here.

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Extremely friendly and helpful staff. Nothing is too much trouble and if they are unable to answer a question they get back to me. I truly love the products from Neptune and look forward to their new seasons ideas ( especially the garden!) Love it!

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The Chiswick team were fantastic throughout. We really appreciated the input from the designers and are loving the items purchased. Great quality that should stand the test of time.

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The Winchester store are always friendly and helpful if my items are not in store they will order them for me and notify me promptly when they arrive I always enjoy my visit and have a wonderful shop

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Beautiful bed. Great customer service. The white glove service was excellent – the men delivering and setting up the bed were polite and considerate and took great care.

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My Oder came a lot earlier than was expected… fabulous website

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Had a complete replacement kitchen installed incorporating Neptune’s Henley range. We bought through the Guildford store and were delighted with the service we received, from start to finish. Gareth made the design process smooth, taking all our design requirements fully into account and adding the flair that we hoped to tap into by using Neptune. He steered us through our many uncertainties and anxieties, ably supported by Sarah.As for the installation, that all went to exactly to plan. The installation schedule was set and met to the day…a big relief when dealing with such a disruptive process as a kitchen replacement. A big thanks to Ian Williams and the delivery teams for making sure the schedule was met and to Ian Woodward who, with his support team, worked incredibly hard with impressive levels of skill and professionalism to complete the installation, all in a friendly and polite manner.Finally ‘Anything Stone’ did a great job of installing a quite expansive area of worktop.To sum up, an excellent team effort produced a beautiful, high quality new kitchen, all achieved in a friendly and professional manner. Highly recommended.

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Really impressed by everyone from Neptune. Tahirah did an amazing job in the entire design process and Neil and his team were great in getting the kitchen installed. We are super happy with the results and are now having another room in the house designed and installed. If you are looking for top quality kitchen design and installation then would thoroughly recommend Neptune, they really seemed to care about providing the perfect solution based on what we were after and attention to detail and great communication throughout was really refreshing and really appreciated. Thanks to all and looking forward to the next project.

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When we entered the store the staff were so friendly without over powering you. We enjoyed looking around and the staff answered questions we had without trying to sell us something. The store is amazing and we were offered a drink as we had travelled quite far to get there. My husband gave in and bought me the clovelly dinner set. The staff were so helpful, everything beautifully wrapped with care. A special mention to Sarah, Patsy, and Emily Grace who were working that day, not only were they very king but also recommended us a lovely restaurant to eat at. Thank you ladies it turned out to be a perfect purchase and a perfect meal. Samantha N

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Lucy was very friendly and knowledgable about the Neptune products was excellent . She was able to guide me on my home purchases which I’m delighted with. Thank you

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Thank you so much Katie today for helping me with my Hoxton Glass.Couldn’t recommend the Chesham Team enough always amazing service!

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More than extremely pleased with our Neptune kitchen. It exceeded all our expectations and we now have a kitchen that is timeless and is stunning. The design, quality of the units and the installation/workmanship was exceptional. Would highly recommend to anyone considering.

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We’ve just had a Chichester kitchen fitted into our newly renovated home and to say we’re thrilled would be an understatement. We dealt with Rachel, and from beginning to end she’s been amazing. She totally understood my brief and came up with some beautiful designs for us. She was patient and very understanding when I had my indecisive moments, and came up with a design that I couldn’t be happier with. The fitting process was also just as impressive, and our fitter Aaron was a perfectionist. The quality of the product and the customer service has been outstanding and choosing Neptune was the best decision we made. I genuinely can’t thank them enough.

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From my first meeting with Sarah, I felt her warmth creativity and incredible support.We discussed a plan for my home selecting certain items of furniture/mirrors/flower arrangements, down to paint colours etc. Her ideas were similar to mine so it made it very easy for me to make the right purchases. Lucy helped me choose Pictures for my kitchen/hallway/lounge and in fact, brought a picture to my home believing that it would look fab in the kitchen and it did. I purchased 2 matching one. They look stunning. Sarah and Lucy were pivotal in helping me to choose the perfect items to make my home feel complete, thus creating a homely, comfortable and stunning feeling.Neptune is a beautiful store with absolutely gorgeous furniture etc. I am so delighted to have found you.Without you my home may not have the finishing touches that it has. I would therefore, highly recommend Neptune.

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Two Matilda Chairs bought in 2019 faded and frayed badly within 2 years of ownership.Neptune told us it was our fault if sunlight was getting to our chairs (nobody lives in the dark permanently!)As it happens I have 30 years experience as a fabric supplier for upholstery, curtains and fashion fabric, an experience ignored by Neptune in our communications.Neptune Dublin store advised that because we bought the chairs in a sale, we were not entitled to any recourse!

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Neptune have been great from initially helping conceptualise the refurbishment of our living area to delivering and installing the finished product.Kathryn from Neptune, Farnham has been brilliant – so understanding, patient and helpful. We are delighted with our new space.

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I had a new room renovated and extended that desperately needed some interior design. I wasn’t sure where to go for something I would really love (as I’m very particular!) but I read some excellent reviews on Trustpilot about Jess Barrett in Neptune Guildford. So I gave her a call! After a few months of meetings and discussions, install day arrived last week! Jess and Shaillie shut themselves away til the grand unveiling. Well, what can I say? I was literally blown away by everything. It took my breath away! The room is absolutely stunning. It’s everything I wanted – and more!! I love everything in it. It was such a pleasure to work with Jess and benefit from her fantastic advice and recommendations. I’m so delighted to have finally find someone who will give me interior design that I will love for years to come.

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I bought kitchen taps from the shop rather than online and they arrived within seven working days and I got a phone call to say they were in. Very good service from the women who work there.

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The quality of Neptune bed linen is superb, like silk And retains its whiteness incredibly. The fitted sheet was big enough to cover a thick mattress which no other brand has achieved for me. Delivery was also super fast.

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We chose Neptune to redesign our living room as their sofas were the best we had seen.Our room designer, Harriet was absolutely outstanding from beginning to end. She took time to get to know us and as a consequence her room design was excellent and reflected the style of our house and our likes and dislikes. She was also incredibly flexible about including some of our treasured pieces that we wanted to keep.She managed the project efficiently from beginning to end and absolutely everything happened, such as the paint delivery for the decorators, on the dates we agreed and without fuss.The delivery guys were excellent, Harriet joined them on installation day to style the room and we are thrilled with it. It has transformed our space and it is comfy, cosy and homely. We are impressed with the quality of all the furniture. I cannot fault Neptune and their staff, throughout our experience they were efficient and professional, they communicated with us throughout the process up to letting you know when they are 30 minutes away from delivery and all in all it was a lovely stress free experience. We are really thrilled with our new room.Thank you Harriet!

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Great quality products. Excellent service. Very helpful staff. We recently purchased paint, art work and accessories. All look beautiful in our home.

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I ordered the haybrook vase. I have been admiring it for so long. It’s gorgeous it arrived well packaged and in a few days . I was delighted with it.

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Online contact using ‘Chat’ . A query regarding delivery date. Emily who I have dealt with previously provided me with the information that I requested. Excellent service from Emily thank you 🙏

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Excellent garden furniture. Kept informed of delivery dates from the outset. Courteous and professional service from the delivery team

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Having purchased this product previously I have been very satisfied with it the quality & look of this Duvet cover is very good. I would recommend the Albertine range of bedding for comfort .

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In every way from start to finish my experience with Neptune was fantastic! Simple to order online, I was given an estimated delivery date, then received a phone call to arrange a time suitable for me, they came to deliver but also built the bed and removed all the packaging. Really friendly and helpful members. I can’t rate them highly enough

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I visited Neptune in Chichester with my friend yesterday. It is a beautiful store and such a pleasure to visit. All the assistants are welcoming, friendly and informative. The displays are inspirational and we always enjoy shopping at Neptune. This is exactly the experience people like to prevent them shopping online. A destination store well worth a visit.

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Product arrived on time well packed looks in order not installed yet looks good quality as you would expect with the price tag Disappointed in sales advice from official partner shop we were told Neptune had a set price structure no discount between shops or direct ,only to find after we had ordered some official partner shops offering £ 200.00 taps for free on the unit we brought , so misleading to say the least .ordered direct & was given the option to cancel but had lost confidence in the partner shops , so proceeded to complete job as it was a key part to a custom designed bathroom on a tight timescale , but left with a bad impression , really don’t like been given bad advice and thought as bad advice given by the official shop Nepture could have honoured the deal advertised but they chose not too .Having brought a lot of Neptune over the years , as they say Months to find a customer seconds to lose one , will consider alternatives next time

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Beautiful store, excellent friendly, knowledgeable staff who couldn’t have been more helpful and fantastic quality products. We were so pleased with the overall shopping experience and the subsequent delivery service, which was carried out by Neptune’s in-house team very professionally. The quality and design of our Suffolk table and chairs is just wonderful.

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Having been to a few Neptune stores (my local being Colchester) it was a pleasure to be greeted by friendly staff (incidentally just half an hour before closing) that were welcoming to us and our dog (offering him a biscuit) and weren’t at all ‘snooty’. We have often encountered an ‘air’ from Colchester staff – even though we have spent 000’s on stone flooring with them. Recently we encountered a member of staff who kept us waiting in a queue whilst she finished her sandwich..in full view. What a lovely atmosphere at the Bury St Edmunds branch..even though we only purchased an extra flower stem. I know which branch i would prefer to shop at!

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Shopping at Neptune is always a delight – together with all the creative ideas it brings. Recently visited the Cheltenham branch where Joy was particularly helpful assisting me in my quest for some bar stools. Once we made up our minds I contacted her and she arranged for them to be delivered within a week in time for the Easter Break . One of the stools unfortunately was slightly wobbly – I pointed this out when contacted by the after sales team and a replacement was promised with no question. Incredibly impressed with this service in these difficult times when no one seems to want to take responsibility. Neptune came good with good sales advice and an incredible after sales service so will continue to shop there and enjoy every minute. Kind regards Ann

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Recently visited the Neptune Bath store and I can honestly say that the entire team are so incredibly helpful and knowledgable! Will definitely be revisiting very soon.

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This is the third Neptune kitchen I have bought and I keep returning because the quality is unbeatable!The staff at Weybridge couldn’t have been more helpful, from the beginning of the process to continuing after it has been installed. I couldn’t recommend more highly, if you want a beautiful new kitchen and any Neptune cabinets.

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In the process of having a kitchen fitted by Neptune. This is my 2nd kitchen from them. First was fine. This experience has been terrible. 7 weeks with no kitchen, still not finished, numerous design errors and problems and no-one seems willing to sort this. Seems that unless I am chasing them and following up (which is hard to do when at work) that nothing gets done. I no longer feel able to recommend them as I would have at one stage

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From our initial enquiry the whole process was excellent. Our designer Patsy and installation project manager Vicki, were professional, encouraging and reassuring guiding us with ideas to consider and ultimately delivering our dream kitchen. Communications were always timely and responsive and we are thrilled with the result.

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Wonderful trip to Neptune this weekend with my Grandmother. Andie was excellent in helping us choose a tray as a 30th birthday present, she offered different suggestions and didn’t rush us at all. We came back the next day to purchase. It was lovely to take our time in the shop and even be offered drinks whilst we were there. It’s not our first time in Neptune and it won’t be our last. Thank you especially to Andie!

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I love going to this store, not just because it is so beautiful & homely, but also because the team here are so lovely and welcoming. In particular the lovely Stacia who is always so kind, thoughtful & generous, with not only her time but also offering me a cup of herbal tea whilst I browse. Stacia also went out of her way and kindly managed to find me a much sought after bottle of the discontinued English Fig washing up liquid. Both Stacia and the team always make me feel special when I visit, and it is always a joy to purchase from this store.

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Discrepancies on the Neptune website versus actual stock availability was sorted by the very helpful staff at the Guildford store – allowing me to order the Shoreditch Carver chair and accept delivery 2 weeks post purchase.

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Bought the tester paint which is good in shell to paint picture frames and lovely quality, but can’t shop in store unfortunately as a little pricy sorry. But the paint quality is good.

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I now have my dream kitchen. After many visits to the store in Weybridge where I met Paul, I chose the Suffolk kitchen. We are so happy with the quality and the design. I cannot express how patient and helpful Paul has been with everything , even problems that arose with the building work. Paul was always at the end of the phone to help resolve any issues and offer advice he walked me through so many decisions and has over the time spent hours with me . So very grateful for his time and patience.I cannot fault anything about the kitchen it is everything I have always wanted. So much so we have had the utility room installed by neptune and are also having the bootroom, pantry and office installed by neptune , all designed by Paul . A big thank you to the fitters, Darren and Jake who have been meticulous in the installation and very hardworking.I feel so grateful to have had such a wonderful team, headed by Paul and the investment has been worth it.

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Recently did the Moodboard course at Neptune in Farnham. Booked this because I did the SpringTable Styling course the week before. Both were really enjoyable, informative and fun. Came home full of ideas and enthusiasm. Really hope they do more courses which I will sign up for even tho’ it’s about an hours drive – well worth it

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Mandy was so helpful and really understood our needs. Thank you so much for helping us create a calm and very cool look. We will be back soon

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