BetNeptune Review

I’m now a Neptune convert!!Cost is soon forgotten whilst quality is long remembered.Neptune certainly deliver quality in their thinking and product.Thank you

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First time ordering from Neptune and I couldn’t be happier! The items were very carefully wrapped and are every bit as beautiful as I’d hoped. They were also an excellent price in the sale, thank you Neptune!

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Emily Adams you did a great Job . Chesham Neptune should be super proud of having such a front of house professional. You know our order didn’t go well , but you made the difference with the skills to get the job done . Many thks your hard work.Will be back to order more and call on yr design specialty. Gary & Gina

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Wonderful staff, they were extremely helpful. We went to look at the Olivia Loveseat in a specific fabric, they didn’t have it in store but showed us the Olivia Sofa and compared the measurements. They also showed us a range of fabrics which made it really easy to choose from, we ordered the loveseat in store.

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My online order was efficiently despatched and delivered within the quoted timeframe. Prior to receiving my order I sent a small query via email which was dealt with immediately with a friendly and helpful response. I am very impressed by Neptune.

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Initially we popped into Neptune Canterbury just for a look. We were so impressed with the beautiful suites, we decided to use their interior designer, Sarah to come along and design our lounge for us. Well what can I say. Sarah and Sam have been so fantastic helping us to complete our look from the very first initial meeting with them to the final delivery and styling. Thankyou once again to all the staff at Canterbury but in particular to Sarah and Sam. It has been a wonderful experience.

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I was very impressed by the service and care that the staff at Neptune provided. Their advice on colour was spot on They listened to what I wanted and I am now sitting in a beautifully painted kitchen that looks exactly as I had hoped. My painters commented on the quality of the paint and how good it was to work with. Thank you Neptune, I will be back.

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So impressed with the customer service in the Chesham store. They have been outstanding trying to resolve a problem I had with an order. Good customer service is hard to come by these days, but this store is outstanding. In particular a special mention to Emily-Grace for all her efforts. Fantastic!

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We recently had our new kitchen designed and installed by Neptune Cambridge. Claire did a fantastic job designing the kitchen and took onboard everything we wanted and offered some great suggestions. James did an excellent job project managing the installation and liaising with our builder on the extension and timing of the installation. Ben, the fitter was meticulous in his work and left the place clean and tidy every night. Lastly but not least a big thanks to Danya for sorting out the issue we had with the dresser which was replaced with no hesitation.We absolutely love our kitchen and definitely made the right decision in choosing Neptune.

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Excellent as always. Great product and excellent if you need to talk to someone.

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All the staff were helpful, friendly and honest. Our buying experience was first class and everything arrived when we expected except one change which was dealt with in advance

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I love Neptune !!!Just wish their bedding, throws, accessories changed up more often.

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The paint I was purchasing was easy to access on the website and delivery was very quick. The tins of paint were very well packaged to protect them from damage during transit.

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Knowledgeable and courteous staff selling an excellent range of products.

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Nikki in the Cambridge store has been brilliant assisting us to choose numerous pieces. Nikki is friendly, professional and knowledgeable. We are appreciative of all the time she has spent with us. We are grateful for all her great advice and guidance.

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I bought the Ashcroft rattan wine chiller, rectangle tissue box cover and the condiment/cutlery holder before Christmas 2023. I contacted the customer service team and the delivery was split in 2 as 1 item wasn’t available straight away. The customer service was prompt and couldn’t have been more helpful and efficient. I have the 3 items now and they are beautiful and excellent quality. I’m so happy with them. I will buy more of the range and recommend the company.

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Great staff at the outlet store – so helpful and pleasant. So are all the delivery drivers.

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Easy ordering process, speedy delivery and the tulips are just fab !

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We have had our kitchen and utility designed and fitted by Neptune Hove. They have been a pleasure to deal with and we’re absolutely over the moon with the results… a real life changing purchase for us, and hopefully a kitchen for life!

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We used the Neptune paint all I can say is wow! We sprayed our bespoke unit and it was fantastic!

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Really poor customer service .Inferior product.Contacted customer services regarding Bronte candle which was gifted to me as Christmas gift.I’m usually an avid fan of any neptune products and customer service but they have failed this time and I will take my custom elsewhere after their poor response.The candle didn’t burn right and left half the wax in the jar after spending so much tooing and flowing 3 pictures of the candle and correspondence.I was told that they only have a burn time of between 3 and 4 hours obviously this is incorrect as I have checked onside and normal burn time is 35 hours otherwise it would be bone of the highest priced candles on the market.Save your money and purchase your candles elsewhere as a fan of the white company candles I would suggest there instead of buying an inferred product from Neptune and they sure need to train their customer care staff to listen to their customers as they have sure list my custom!

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Harriet recently helped us with the design for our bedroom, she was so friendly and from our first meeting we knew that she was going to get it right! She took on all of our ideas as well and opening our eyes to ideas/colours we hadn’t thought of. Harriet was professional from start to finish and even came to set everything thing up on the final day, which was flawless. The end result is absolutely stunning and we couldn’t be happier. We would recommend using Harriet and will definitely be using her again ourselves.

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Excellent delivery service, with item checked before leaving. We’re pleased with the appearance, item was not damaged which is quite unusual these days. Only negative was the price hence 4*

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Neptune is still using the hashtag ‘sustainable’ in your Instagram posts despite sourcing wood from NORTH AMERICA and then shipping it to CHINA where you make the kitchens and furniture. This is NOT SUSTAINABLE. It’s cheap and means you can undercut the competition. Planting a few trees with stump-up does not begin to cover the carbon disaster you are creating. STOP claiming to be sustainable. It’s not true. Focus on the truths and positives of your brand – sustainability is NOT one of them. If you want to be sustainable, make it happen, but don’t make false claims. You changed (backdated) your post claiming #britishfurnituremaking after my last review, but haven’t acknowledged your mistake.Corporate sustainable pretence is called Greenwashing.

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Great service again from (Rachel) Neptune, Guildford. Polite, helpful & efficient. The item was packed up well and sent straight away. I have a much more positive experience when I use the shop directly. I will defiantly use this shop again.

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Beautiful pieces expertly packed. They are great quality and look absolutely perfect in my home.

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Rescheduled delivery without warning numerous time and never informed of specific delivery date or time as advised we would be and left to chase them, uncontactable customer service, women at customer service was condescending. Happy with physical purchase but certainly will think twice about ordering from Neptune again. They are lucky their interior style is in fashion at the moment, but when it isn’t, they do not have a good service to fall back on and ensure their customers return sadly.

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The order process, the delivery arrangements and the quality of product are all first class.We would not hesitate to recommend them to everyone.A special mention to our local Southport showroom who always supply courteous, friendly and knowledgeable service.

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We used Neptune kitchen design service in Bristol for our new kitchen. The finish is wonderful and the quality is outstanding. The attention to detail by the designers was so reassuring. We are so delighted by our kitchen we wish we had done it sooner.

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We received outstanding professionalism and care from Rhonda at Reading. Thank you Rhonda, the whole experience working with you has been first class. We can’t recommend you highly enough.

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Have ordered and shopped in store quite a few times over the past few years, I love their unusual products which are a really good price for the quality. So happy with them 🙂

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As with most things in life, you get what you pay for. With Neptune, that’s courteous, helpful staff who go above and beyond, along with beautiful products. I’m like a child in a sweet shop when I walk in the store!

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I ordered artwork online & was kept up to date throughout. I knew the expected timeline when placing the order & then was contacted by email when it was ready to be dispatched to book a suitable day for delivery & check for any instruction.It was an efficient, reliable service & the item was delivered in pristine condition.The Overton artwork itself is absolutely stunning & will be enjoyed for years to come…worth the extra pennies for beautiful craftsmanship & a high quality item.With thanks!

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Product was not in stock (this was unclear on the website when purchasing) and ultimately not delivered due to quality issues with the product, which was frustrating. Unhelpful and unresponsive customer service. Wouldn’t buy from here again

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Neptune quality through and through. From the tissue box cover to the fabulous laundry basket everything not only looks great but feels great too. Things are pricey but the quality is unquestionable and always worth the wait, if you happen to experience it.

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This a great company and product!!We have purchased numerous pieces from Neptune and have never been disappointed.Even when a small problem may raise its head, they are there to resolve it.As they say cost is soon forgotten but quality is long remembered.

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Absolute heaven. I want to move in.Love Neptune, it’s generally out of my price range but the design and quality are always excellent and the sales are always worth looking at!

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The service and attention to detail at the Tonbridge branch is fantastic.I was looking for a pot to house a faux olive tree. The staff helped with styling ideas, measurements and made recommendations.The service was absolutely fantastic.

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My husband and I are over the moon with our beautiful Long Island chair and sofas. The quality of the furniture is excellent and the fabric colour – Linara Natural – is just gorgeous. A big thanks to Georgia at Reading, as well as the whole Neptune team for all their help in making the experience a very pleasant one.

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We bought two Keswick side tables from Neptune’s Cheltenham shop. The service in the shop was excellent. The two tables were deleivered promptly and again the service was excellent. We are very happy with the quality of the tables.

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Amazing customer service from Kate and her colleagues. Nothing was too much trouble to help us find an item at another store .

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Really easy to order. Amazingly quick delivery, well packaged item. The item looks great and as expected

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I purchased some Christmas items (which I was very pleased with) through Neptune Cheltenham store. The service I received was super. Helpful staff (Emma) who kept me informed by both email and phone when I could expect my items and called once they had arrived in store. Excellent communication together with gorgeous products.

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Exceptional design service. I have now worked with Gail for a number of years. From the beginning she intuitively understood not only the practical needs of my family but my aesthetic. She encourages me to be bolder with the design choices than I otherwise would be. I can’t thank the Gail and the team at Neptune enough.

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We were really well looked after by our designer and customer service person, Sophie. She saw the project right the way through, from early design scoping to a final visit to fix any snags. She has a great design eye. Her fitting team – Brin in particular – were great. On time. Efficient. Good to get on with. Ian too. At the end of the project Sophie presented us with a Neptune basket full of goodies; little gifts that have finished the kitchen off perfectly (it was like Christmas in January!). Wouldn’t hesitate to recommend Neptune.

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We received great service and support from the team in Farnham and in particular Ilyeash. We could not be happier and would rate Neptune after sales as first class. Thank you!

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I want to say a massive thank you to Christian and Bart who painted our kitchen. We had a few issues with the painting that was done before by others, Christian and Bart came in, spotted the problem straight away and fixed it with no stress. Very professional, polite and knowledgeable. We are so happy with our kitchen and the service they provided. Would highly recommend.

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Huge box to deliver a faux flower stem – what a waste as the stem is irreparably damaged. I have tried over several days to resuscitate (?!) it but as it’s plastic and not wire it remains poorly out of shape. Very disappointing.

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Lovely, friendly, knowledgeable staff, whose aim it is, to ensure you are happy with their designs/ products.

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We have never asked anyone to buy anything for our house, let alone design and decorate so deciding on almost a full house design was a bit of a gamble. A decision based on the beautiful store, and wanting to recreate this feeling in our new home. However, the designer Gail was able to translate our ideas and personal style with ease, with many lovely combinations and items we hadn’t considered. A great experience all round, from the store itself, the friendly staff, and Bethan’s wonderful communication.

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