BetNeptune Review

I had placed an order and had a few questions. Amy promptly answered my questions and in my opinion, went out of her way to help as much as she could. She put in place a way to get part of my order to me via express delivery/priority and advised me regarding the other part of my order. I cannot thank her enough and in my view she really was outstanding; a fantastic customer experience !! Thank you Amy and Neptune

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Collected an order for a lampshade. On the previous visit the staff were welcoming and helpful. Good service and good quality products.

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Lovely new coffee table to add to our Neptune pieces. Beautiful quality and works great in our kitchen Lounge space. It matches with with our Neptune table and benches we already had in kitchenGreat staff at Bury that helped us match the two pieces in store to make sure they worked and made sense.Great speedy delivery and accurate times and dates Would always recommend

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I ordered a lamp and it came with a European plug!!! There was a UK/Ireland plug in the box but no instructions. Seeing as Neptune is UK I was very surprised to find a European plug. I now have to buy an adapter, what a pain

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Items received when I was informed. Packaged well and carefully delivered Lovely pots. I recommend them.

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Whenever I visit the store, all the staff are really friendly and accommodating. They have struck a good balance of offering support/ help and allowing customers the freedom to shop.They have made going the extra mile, a normal part of their customers shopping experience

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I wanted to write a note to acknowledge the most wonderful service my mother received from Lee, the store manager.Lee went above and beyond to serve and deliver to her the same day.Lee you so deserve the recognition for being such a professional and kind human, thank you.

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Thrilled with the three pictures I ordered through the Chesham store. They are superbly made and framed and mounted to a very high standard. The ordering process was rather painful though as trying to pay by gift card was time consuming and complicated as your staff struggled with your till system. They were delivered very promptly by DPD and extremely well packaged to protect them

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A very professional company who we have used on many occasions. The whole experience from ordering to delivery was as always first class and hassle free. The furniture is of Superb quality. The White Glove delivery is exactly that and the delivery staff were courteous professional and friendly. We would highly recommend Neptune.

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The Wandsworth Bridge Road Staff have been so helpful and attentive. They had ordered an item to the store for me to ensure a shorter lead time and kept me well updated and were so extremely friendly with ever correspondence.

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Had to wait a while for our order but knew this in advance of ordering. No problems with delivery. Very pleased indeed with the quality of our furniture. Would recommend.

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Always lovely products in the shop and always willing to help personalise the service. Yes it’s expensive but that comes with high quality.

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We always buy our paints from Neptune. The quality of the paint is great, the colours are rich and I love the way they have grouped them into palettes which makes it easier to pair. The staff are always very professional and helpful. Their colour suggestions work very well. I highly recommend our Colchester branch.

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Very apologetic about the mistake which wasn’t there fault although maybe some quality control over stock issues could be implemented (to which I could help with) and quite slow on the replacement paint. But all the staff were very polite and the issue has now been resolved

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Staff always very helpful and friendly, especially the lady that served us (unsure of her name).

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I ordered the wrong colour and Amy was amazing dealing with my order . I reordered and received within days fantastic service

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staff in the Farnham store were so helpful.Delivery was very prompt & very efficient. Delivered exactly when they said it would be & within given time slot.Extremely pleased with the lovely rug that we purchased.

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During our move a charger for a battery operated lamp was lost. I emailed Neptune (Reading) asking if they could help with a replacement. They replied within an hour and said replacement is in its way. WOW – that is what I call amazing customer service. The bonus is I also love the lamps! Keep up the great work guys – it means so much to customers! AE

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It’s what I expected from Neptune Delivery was very quick and my plants where very well boxed thank you so much

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Lovely quality faux flowers, easy ordering and prompt delivery. This is my second order and it didn’t disappoint. Really beautiful dahlias; if you’re looking for an alternative to the real thing these are what you need.

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The Keats lights arrived quickly and I am really pleased with them. They are really good quality, were very well packaged, came with clear fitting instructions and were easy to fit. Supplied with a generous amount of cable so ideal for high ceilings!

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Neptune is amazing but … I ordered in mid-November and didn’t receive until early Jan, so didn’t receive in time for Christmas, which was really disappointing.

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It’s always a great pleasure to deal with Neptune. Rebekah, Rob, Chris, Damian and the team are true professionals. As a designer, I am often working to a strict budget and timeframe. They always understand what I’m looking for and help me to achieve it. The quality is fabulous. The end result a showstopper! Thanks againKate and the Team at Tinted Twig x

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We found the perfect wall lights and ordered three. Unfortunately we had chosen late whilst the house was being rewired so we needed them quickly. We were quoted five to ten working days but in fact they arrived in two and are now enhancing our room

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The service received from the point of ordering was second to none. We were kept informed throughout the whole process and when we had to delay the delivery date, the company did their very best to get the product to us as soon as possible. Staff were always very friendly and helpful and worked hard to meet our schedules rather than us having to work to theirs. The delivery team gave an accurate delivery slot and made sure our purchase was in situ and on good order. The quality of the item is superb and worth every penny. Would highly recommend.

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Beautiful clock- ordered online- fast delivery- well packaged- fabulous quality- looks great in my kitchen – love Neptune products.

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Lovely shop, amazing quality! Packaging was first class. The lamp I ordered was absolutely perfect and everything I hoped for.

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I was really looking to receiving my online order but was disappointed when my items arrived. The outer packaging was okay but my purchase item boxes inside were pretty battered but not broken. The artificial flowers for the price weren’t as premium as what I thought they would be but I have kept them.

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Quality products and quality customer services. Streaks ahead of cheaper products that never last, take a month to be delivered and won’t be replaced if there’s a problem. Proving yet again that you get what you pay for and I would always rather have the best, reliable most usable version 😁

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I bought a jar to hold spaghetti, and despite measuring the pasta before purchasing the jar to confirm it would fit, and despite the picture on the website displaying spaghetti in the jar – the jar did not fit standard spaghetti. I was told by customer service that the marketing team break the pasta for the purpose of the picture. Incredibly misleading, as are the measurements on the website as they include the top of the lid including the knob in the measurements. We had a bathroom quoted, full kitchen ordered and delivered, two problems with kitchen, this is the nail in the coffin, we are no longer using Neptune. It is not just the product its the customer service. I should have gone to the Range to purchase a jar that fits pasta for a fraction of the cost.

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Neptune in Cheltenham recently designed and installed a new laundry room for us. Amber impressed us with her professionalism, helpfulness and friendly personality from the very first meeting and she and the team have delivered a terrific end product. We are absolutely delighted. Congratulations and many thanks to all involved. Simon

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Totally in love with my Long Island sofa and chairs. Delivery men were fabulous and very knowledgeable of the Neptune stores and what they offer.

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Right from the initial meeting that I had with Jess, she understood my vision and we soon were creating some great ideas together. I really enjoyed the presentation meeting as she had created a wonderful mood board, lots of visuals and I could really see our lounge design was going to be wonderful. Within 12 weeks it was time for everything I had ordered to be put into place and wow what a reveal and transformation from a bare room to a wonderful space where my husband and I can now entertain and enjoy relaxing in our transformed space.

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We recently had a kitchen and utility room designed and built by Neptune.Matt Sowerby designed us a beautiful kitchen – he had lots of good ideas and some great suggestions and tips.There were a few admin hiccups along the way which is why I haven’t given it five stars BUT the team were very helpful in explaining / rectifying these.Thank you – especially Matt for going above and beyond.

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Have bought many pieces from Neptune over the last 10 years. Quality remains consistently excellent – looks amazing all these years later. Recently purchased again, delivered and installed by excellent chaps, furniture quality superb, still include a little pot of touch up paint, greatly appreciated ! Keep doing what you’re doing Neptune!

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First on line experience was made easy by you sending information about delivery times etc. and DPD were excellent keeping us informed of delivery times etc.

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Store well presented with very helpful sales staff. The problems arise on delivery – Neptune could not deliver anything on the agreed and confirmed dates pushing delivery out multiple times.They are further required to unbox and assemble items but in both instances the delivery team dropped the products and ran. Only after complaining on the second item did Neptune send back a team to finish the delivery. Great product but the shocking delivery process is not worth the wasted time and repeat phone calls.If delivery includes unboxing, assembly and removal of packaging then it should be done – one should not have to complain before the service is provided.

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Excellent service from Freya and the team at Guildford Neptune who couldn’t have been more helpful. They helped when I couldn’t get the website to work and ordered the table I wanted for me. A slight snag when it was delivered with a small crack in it but a quick call to Freya and she sorted a replacement. The quality of the table is excellent but even better is the lovely service I received. Thank you to all at Guildford

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Our kitchen experience from start to finish has been absolutely flawless. Paul and his team are not only incredibly professional, but incredibly detail orientated and considered. Our kitchen is absolutely stunning and build to perfection.

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My Suffolk Neptune kitchen was fitted around 9 months ago and I couldn’t be happier with the end result and the whole design process. I was a bit nervous to approach Neptune as had only had high street kitchens fitted previously, but the moment I spoke with our designer – Claire – she put me at ease and was so helpful throughout the whole process. Claire listened to my initial thoughts and ‘wish list’ carefully, considered the space, and came up with the most beautiful design which, having used it for 9 months now – is also extremely practical – we can’t fault it!! It fits the large proportions of our space perfectly and looks like it’s always been there, so we couldn’t ask for more. Claire made the design process super easy as she was extremely knowledgeable – she knew the product so well and wasn’t scared to suggest when something wouldn’t work and could suggest a better option straight away. I went back and forth with hundreds of questions and she was always helpful, knowledgable, accommodating and extremely patient!! We also went with neptune fitters and definitely recommend this as they also had extremely good knowledge of the product and were very meticulous, so the end product is perfect to the mm. We are so so pleased we went with Neptune and would definitely use them again for any future kitchens – preferably using Claire again as our designer! The design, construction and end product are such good quality.

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Easy ordering online. Kept me informed of delivery date and packaging was very good, so item arrived in excellent condition. The products I have bought have been of excellent quality and look exactly as they do online.

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I brought a voucher of £1000 during the beginning of the pandemic which coming out of the pandemic I had completely forgotten about, come the time when I spoke to Neptune Bath they were willing to offer me £0 of this voucher, not even any condolences, £50 of the voucher, nothing. I have been a good customer of theirs and honest the service was disgraceful, the staff was rude and frankly not very sensitive to the fact I’d just lost a great sum of money to their store for nothing in return. I will not shop there again, or send any of my clients that way.

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We visited the York store and were helped by a gentleman who I chatted to about my old mini (I think his was the newer one in the car park) and he answered lots & lots of questions that we had about the flooring, and also the modular Chawton range of furniture.Went out of his way (supported by his colleagues too) to get samples, recommend a floor fitter that they use in store & for their own properties, give details that weren’t immediately obvious.What I loved was there was no hard sell, no “buy it today and we will give you x% off but make your decision now” (although the furniture isn’t cheap so a few percent off would be great). We just got quiet, helpful, calm, knowledgeable competence.A great in store experience

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Great selection of quality products for your home.Purchase arrived on time and well packaged.Just awaiting another product to arrive this week.

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We have been to the Neptune/Outlet store in Swindon at least 6 times and every time the staff are really courteous and polite. We always have a coffee in the cafe because the products are so good.We have two small dogs and when we were leaving I asked the (Scottish) gentleman working in the kitchen if I could empty the dogs water bowl in the sink.He took the bowl, emptied it, washed it and dried it with a paper towel. So kind of him.You get good staff with good training. I have no doubt Neptune’s training is excellent.We live in Oxfordshire, but we are hoping to move to Harrogate in Yorkshire.I was delighted to see that Neptune have a store near York which isn’t far.Result 👍

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It is always easy to be critical of companies but I also feel that we should provide balance and recognise great service when it is received – and for me, this was 3 times in 4 days.Twice from the Chesham branch where Patsy (who I understand to be new) worked with me over the phone to research and investigate a bed I was interested in from their showroom. She took pictures, sent them through to my email and reserved it for me. Second, Laura from the same branch helped me a few days later when I phoned up to purchase the bed in a super helpful way. Between those two telephone experiences, we visited the York store and were helped by a gentleman who I chatted to about my old mini (I think his was the newer one in the car park) and he answered lots & lots of questions that we had about the flooring, and also the Chawton range of furniture.What I loved was there was no hard sell, no “buy it today and we will give you x% off but make your decision now” (although the furniture isn’t cheap so a few percent off would be great). We just got quiet, helpful, calm, knowledgeable competence.A great in store & telephone experience

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Kept informed of delivery by helpful and friendly staff. Good quality product. Nice store when I collected chair cushions so will be back to browse.

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Ordered a tall lamp from Neptune I’d had my eye on. Impressed by the quality/sturdiness and speed of delivery during busy xmas period. My only negatives would be that for the price, i think it should come with a bulb. Also the cable isn’t as long as I’d have liked.

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Vicky Hill transformed our tired old drawing room into a beautiful entertaining room. She worked with us and came up with a beautiful design that really showed the room to its best effect. She has also advised us on design ideas for our snug, dining room and hall. She has listened to our brief and helped us bring our ideas to reality, always taking into account what we want to achieve, but advising us if she thought there was a better option. She has taken the stress out of trying to make design choices and has always been on hand to help if we call her needing advice.We wouldn’t hesitate to use her again. She has been amazing.Debbie and Chris Hughes

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Ordered 8 glasses, already have 4 the same. Only issue is the ridiculous sticky labels on the bottom of each glass, they are so difficult to remove

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