BetNeptune Review

The team at this store, and Debbie in particular, really have gone above and beyond in terms of customer service this Christmas. I was looking for some Christmas decorations, that were sold out online but we’re available at the Wimbledon store, for an event between Xmas and New Year. Debbie was just so helpful & definitely went above my expectations of what a physical store can do in order to get these to me in time for my event. The team have also been super helpful in helping me to purchase some other items in the post Christmas sale. I’m looking forward to being able to go to the store in person & thanking them in person!Thank you!!

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Beautiful Angels. Trees were great together. The service was brilliant. Definitely use this company again.

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I love everything about Neptune – understated relaxed luxury. Very good quality items.

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Once again, Laura was brilliant. She helped us to choose dining room chairs and fabrics. She is extremely knowledgeable about all of the Neptune products and her manner is always supportive and never pushy. She knows which colours and fabrics will work well together. The only downside is that when her and my wife get together I know it’s going to be an expensive visit.

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Lovely lamp – and super quick delivery. Lamp looks exactly like the picture and lamp shade is a perfect neutral. Delivery made sure to hand the parcels directly to me and did not leave on the doorstep for someone to steal!

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Lovely good quality item. Arrived well packaged, within timeframe given. Would definitely order from Neptune again.

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I love the items I buy from Neptune my only criticism would be that the postage is quite expensive if ordering smaller items. Otherwise great service and lovely 😻 items

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As always perfect support. Great products and customer care.

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I absolutely love the scent of the soap and hand wash we ordered.My only niggle would be the amount of cardboard packaging used to send them, could it maybe be a little less?

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Candle great value, unfortunately a couple of my Christmas baubles/decorations I got were broken though but they can easily be super glued together

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I think neptune should order enough stock as everything I wanted I.e jephson wren was always out of stock then to be told neptune was not selling them anymore.also the other birds which are new will not be in stock until April.

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Brilliant all around – especially the Edgbaston team! Helen is super and really helpful

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Ordered items which were despatched promptly despite it being the festive season. Items were on sale but great value for money. Super packaging for glass items.

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I LOVE Neptune! Whatever you buy there, big or small, is always top quality and beautiful. Staff in their shops are super helpful and friendly. It might be pricier than other brands, but I would say it’s money well spent.

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I have recently had a new Neptune kitchen. Eva, the designer from the Chiswick store, was absolutely amazing. Throughout she said, “I am happy when you are happy”. I was delighted with the end result and the overall service, so much so that I returned to Eva to design my living living room. She has transformed my home. I could not recommend Neptune more.

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Just requested some sample paint colours. Prompt response and the right shades.Had a slight issue in that I ordered two samples and they came individually which surprised me in that they would both have fitted into one package meaning less waste ,and postage cost. I phoned after the first one arrived thinking they had forgotten the other one. Pleasant staff on phone said other on its way! Loved one of the shades and will be ordering more later.

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Amazed to receive my order within two days. Beautiful products – wish I could afford more!

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Very helpful customer services, promised delivery before Christmas and indeed this happened.The delivery men were also very pleasant, helpful and polite.

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Utterly delighted to have been introduced to Vicky at Knutsford Neptune. She is a very talented designer and we had a right laugh in the process! Her collaboration with Dan & Jeni, has made our living room a cosy, comfortable and cool space. Incredible ideas and wonderful workmanship – massive thanks to you all.

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Unfortunately they didn’t have the lamp I wanted in the store but I ordered it anyway. To my amazement it arrived two days later and just before Christmas. The lamp itself was in a sale and it is really good quality. We’re all very happy with it. Thank you Neptune.

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What Can I say, Called up the main head office after having a poor experience. I spoke to a wonderful lady called Eve, her understanding and politeness was incredible and this has ended up with my wife making another order. I wish I could vote 10 starts! 5 doesn’t sem enough.

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Easy to order, delivered on time. Well packaged. Excellent products.

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I had no issues with the order itself, which arrived quickly and before Christmas. The product was great too. But £6.95 for delivery is daylight robbery. I only paid it because it was a present for my dad and he really wanted it. I have a Neptune store nearby, but there was no option to get it delivered there – I would have been happy to do that (it was out of stock in-store). And you have to spend £100 to get free delivery, which is also ridiculous. It’s a shame, as they have some super products – but with delivery costs like that, I won’t be buying online from them again.

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Everything I have bought from Neptune has been incredible quality .Great one of pieces and generally well priced.

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Products are of a great quality. Dispatch was very swift and packaging has no plastic and all recyclable. Perfect!!

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Very helpful staff. Sorted out a problem. Had a quick return phone call and organised everything. Can’t fault them.

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Quality products first class delivery service would highly recommend this company we all knew their kitchens were fab but their Christmas stuff is excellent quality and reasonably priced

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The service in the shop was pleasant. Furniture arrived on time. Only awaiting new xpsideboard first week in January and look fwd to it coming to complete my room overhaul.

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The ladies in Neptune Chesham are always so warm and welcoming. They kindly reserved some Ripley tea light holders and Christmas trees for me when their delivery arrived, which I then collected in store….just in time for Christmas presents!

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Amazing service. Delivery was fast and the staff are so knowledgeable. I love my new Arundel dining table.

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I love the quality of the pieces I’ve purchased from there and the great service you receive

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Bought a few decorative Christmas items & I absolutely love them. Excellent quality, beautifully wrapped & arrived in just a couple of days.

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Great delivery and service throughout, present was loved by my Dad!

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The service and customer care received at Neptune York, is second to none! They listen to what you are trying to achieve and guide you in making the right choices.

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From the beautiful book of my virtual kitchen to the actual finished kitchen I think that Neptune excelled themselves to be extremely efficient and accurate. They went out of their way to keep the customer happy and satisfied with the quality and results.

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Bought ceramic houses! Wow! They was so beautiful that I placed another order😁 love quality!

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I work with Paul and Chris at Neptune Weybridge professionally and can thoroughly recommend both Paul and Chris and Neptune. It is very hard to find a kitchen company that both contractors and clients enjoy working with. I always receive positive feedback from both. The communication and flexibility is always very much appreciated from the practical side of a building project.

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It is always a pleasure dealing with Neptune in Weybridge. The store is so beautiful and inspirational to visit and the staff are always so helpful, in particular, Paul. We’ve ordered a number of smaller items from Neptune as well as our flooring and kitchen and every time the experience has been stress free. There is always plenty of communication and honest time scales and a genuine desire to help and work around changing building timescales! We are so pleased with our kitchen and wouldn’t change anything about the layout or the products themselves. The quality is superb and seeing our kitchen every morning made all the building work worth it!

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What a great company to deal with! Such knowledgeable and helpful staff with beautiful a large range of high quality products, I can not recommend them enough

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The Neptune Home Design service was excellent from start to finish. Leila could not have been more accommodating, she came up with a timeless and stylish collection for me which we tweaked together and resulted in a fabulous home makeover. All communication was on point and the delivery team were exemplary. I wouldn’t hesitate to recommend Neptune and in particular Leila. She clearly loves what she does and I felt confident with her ability to deliver a great design, thank you!

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Excellent customer service, Ahila went above and beyond to help. Am delighted with my new bowl and it’s in pride of place in the kitchen!

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I had a problem with a product I’d bought online. The customer service sorting it was outstanding.

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There are currently several companies supplying very desirable furniture and fabrics for sale throughout the British Isles, which is displayed in beautiful showrooms. However, your success, in our eyes, is mainly due to the lovely knowledgeable staff that you employ at your branches. My husband and I have just downsized after 38 years in the same house and we have been extremely pleased with the constructive help we have received from the three ladies working in your Hailsham Branch. One of our daughters and her family having moved to the Cambridge area have been delighted with the help from your staff in the Cambridge shop. So Neptune is a great success in our family!

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Went to one of the shops stocking Neptune furniture, Castle Cabinets in Kilkenny, well it is all so beautiful, very well made and the layout of the rooms are beautiful really put together so nice, I could easily live there, I want it all 🤣 I will definitely be going back a lot. The staff were so helpful and pleasant as well. Happy customer well worth the trip.

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Great quality lovely items quick delivery keep you well informed on progress of order tracking

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I will never make another Neptune purchase. The customer service is the worst I have experienced. It’s clear that once a sale is done, it’s done. It’s all about ££££, not customer satisfaction. I purchased a garden furniture set which arrived scraped and which didn’t function properly. It was clearly a flawed item. The shop staff were lovely and agreed it was unacceptable. I was passed on to management – both at HQ and the regional store – who were aloof, dismissive, slow to respond, and rude. I was reduced to tears after one call with a manager of a regional store. I ended up agreeing to an inadequate compensation rather than deal with the patronising and unfriendly approach by management. Utterly brow beaten. I can’t imagine their competition like OKA ever treating customers this way. Rather than accept the product was problematic, they took the approach to make the customer the problem. Disgraceful.

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The staff in Guildford store go extra mile to help customers and make them feel welcomed Thank you for all your work and help

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I have painted 4 chairs in Neptune Rhubarb Eggshell. The paint is excellent and covers well but only comes in 2.5L or 5L cans. That is crazy, why not 1L? I now have 2L of paint I do not want… such a waste and excessively costly when it didn’t need to be.

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I ordered the mistletoe twig which I received in a very strong box and was well wrapped. I am so pleased with the twig, it is such good quality as you would expect from Neptune. I wish I had bought two!

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Very easy to order on the website, with clear descriptions given. I was kept informed about the delivery date and my Christmas items arrived on time and very well packaged. Thanks Neptune once again for brilliant service.

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