BetNeptune Review

Incorrect pricing is very frustrating.Saw a nice floor lamp with shade in the Guildford store, am accustomed to Neptune’s price levels so was not surprised to see it priced at £255. I enquired and was told it is in stock for delivery. I took a picture of the ticket to be sure I had the right model etc., came home to order online, identical lamp plus shade shows as £295. Called to store to query, was told “ah sorry we’ve got the price label wrong”, despite this being a printed ticket with clear unambiguous details. No suggestion that they would honour the price shown in store, which is what any decent firm would do when they make a mistake. Instead of leaving me feeling good about Neptune, they’ve left me wanting to give them a poor review on Trustpilot and a story to tell others about my Neptune experience. No winners here, whereas a gesture to offer at the ticketed price would had been a better outcome for everyone. Frankly I doubt that Neptune would lose money selling a lamp for £255…

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Thank you so much KATIE, EMILY & SHANON, HAILSHAM. I am so impressed with your customer service it is second to none.Christmas time is so busy in retail and I am unable to mobilise at present therefore my purchase was via the phone.I phoned the shop on Sunday and was able to work out with help from EMILY the best CANDLE LANTERN to fit in my fireplace and the CANDLES that would fit, all were ordered she was so helpful. Unfortunately the next day KATIE phoned to state that there was a problem with the order she then went on to say that she would be able to bring the items to my home, which I found to be so helpful, she also suggested that she would bring out the other sizes of LATERNS just to check I had the correct one.Katie came out on a very wet day, it was late and she had other work commitments, she did not rush but checked that I was happy. The LATERN is perfect.I am so looking forward to be able to go back to the shop after Christmas when I will be back on my feet. I love NEPTUNE in HAILSHAM it is always such a lovely visit. KATIE, EMILY & SHANON are amazing. Thanks again, Lena Fouracre

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Really helpful staff in-store. Thorough follow up on orders placed. Nice people to deal with.

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I was disappointed on receiving the hurricane jar. It has three small flaws in the glass. I felt this was not brand new but could possibly be a display item. It appeared to have been “used” previously. So unfortunately very disappointed. Mrs J Meadows

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After ordering my 2 chairs I was contacted by Neptune to give me a date of delivery. On the day I was contacted by the delivery team as to a time of delivery, when they arrived they were very professional and took all of the packaging off in the van and were very careful installing my chairs. Brilliant service throughout.

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I like the company their style and furnishings… but the paint I bought – Driftwood Eggshell – needs at least three coats not two as stated on the tin. I painted a white primed door frame with two coats of eggshell and could still see the primer peeping through it needed an extra coat in one instance I painted a door frame 4 times. I also don’t think the paint isn’t hard-wearing as after a week or two of hardening off, the paint still came off if slightly knocked. I ended up varnishing the surfaces to protect them.

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The service was professional and friendly and helped with ordering by a great member of staff at the Hove branch of Neptune. Received some great chairs by some extremely polite and careful delivery men. Am equally pleased with the rugs I have just received.

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Delighted to have found some good quality coolie shaped lamp shades, instead of the usual empire and drum shades. The coolie shades give a very different pretty twinkling light to dark corners, compared to the rather dull bland light given by empire and drum shades.Im so pleased a company has decided to sell these lamp shades instead of the usual ones which are getting a bit boring now.

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Very happy with our coffee table, fits in perfectly with our previous purchases from Neptune. The only downside was I had to chase for information on delivery date again, a bit more notice and info needed between ordering and delivery but everything else tiptop

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Incredible service and products The staff are incredibly helpful and knowledgeable. The interior design of the outlet is beautiful and a gret showcase of the Neptune range.

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Excellent service as always, I have shopped with Neptune for many years , Bury St Edmunds branch, and consistently experienced first class service, staff always ‘go the extra mile” to be helpful. Seasons greetings to all!

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We recently asked Patsy and the team from Cheltenham to design our new kitchen and utility room. The latter has now been finished and has made a huge difference to that space – it has been transformed and looks fabulous. Great advice and service. Looking forward now to working on the new kitchen.

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I am very pleased with my lampshade. The colour,material and overall quality of the shade makes my lamp look stylish.

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Thank you so much to Neptune for hosting a wonderful wreath making workshop this morning. We were warmly greeted by lovely Debs with a cup of tea before starting and refreshments throughout. Laura was well organised and happy to share her knowledge and guide us through the process of making our wreaths. We always love to attend these workshops at the Chichester store.

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Bought placemats and a laundry baskets from the website. Both are high quality (as I expected) and delivery was quick and straightforward.

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I am very happy with my purchases, they arrived when stated . The boxes were bashed but I think that occurred in transit so it was just as well they were well packaged or I fear the glass might have smashed.

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I want to say a huge thank you to the lovely team at the Neptune store in Bath! My jewellery brand Ballinger hosted a pop up within the store as part of Neptune’s Christmas market event and it was a hugely successful weekend for me. The Neptune team is so friendly, knowledgable and professional – nothing is ever too much trouble for them and they really go above and beyond. The store is absolutely beautiful too (when can I move in?!) and I particularly want to thank the wonderful Maisie Read for inviting me to showcase my brand at the event. I can’t wait to take part in your summer event next year! ✨

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Love the colour, love the service – and the paint works really well with good coverage and easy clean up = very happy!

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Beautiful mats , matching coasters and napkin rings . Well made and just the right size to allow for a full table of guests . Lovely silver shade for my neutral colour themed Christmas table this year !I am really pleased with them .

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We sourced our new kitchen from Neptune, Tonbridge. We appreciated Bill Benson’s design inputs and listening approach. The installation went smoothly, ably managed and quality controlled by James Booth.

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Today I was absolutely blown away by the lovely lady I spoke with on the phone, her name was Emily and she was so helpful. I’m not very good with online stuff so it was such a relief to speak to an actual person who knows what they’re talking about. Wonderful service from Neptune. Thank you

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Great shop for when you need that special quality finish. Looks expensive but their stuff is absolutely pucker

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From start to finish the service proved by Neptune was first class. I had a telephone call to confirm the delivery date, the next day the time was confirmed and the very friendly drivers rang me to advise they were half an hour away. What a great service. Oh, and we love our new mirror !

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The wonderful team at Neptune, Bath opened up their doors to allow my small business ‘The Silk Studio’ to trade at their highly successful Christmas Market this year. Not only were the team so warm and welcoming to work alongside but we’re extremely well organised, knowledgeable and professional. Maisie, the assistant store manager was especially helpful during the lead up to the event, providing different options and ideas for the layout and positioning of my stall. The shop itself is simply stunning and such a beautifully presented space filled with inspiration and a warm, inviting ambience. An incredible store ran by an incredible, hard working team. Thank you for having me.

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I had a lovely evening Wreath making at Canterbury Neptune. Neptune staff were very attentive with a lovely selection of festive food and drinks. Anna who led the wreath making was amazing with a fantastic variety of greenery and accessories on offer to make your very own wreath! Fantastic evening would highly recommend thank you x

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“I had an outstanding experience at both the Reading and Chesham store thanks to the excellent customer service provided by Laura in Chesham and Will in Reading . Their friendly demeanor, product knowledge, and willingness to assist me with a faulty item went that extra mile , which often missing these days. Thank you both for setting a high standard for customer service!”

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I love this shop, we came in for little Xmas houses and left with paint charts and advice. Customer service was amazing, and is every time we pop in

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Beautiful, weighty Carter freestanding shelves. Lovely wood. Looks so good in kitchen area. Contemporary and classy. Very happy with this. Thinking of buying side tables for next to sofas.

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With grateful thanks to everyone at Neptune Tonbridge we are now enjoying our beautiful kitchen, utility room, boot room and wine store.From start to finish the customer service we have received has been excellent.Tom Servante, the designer listened to our requirements and put together designs for each of the the rooms with meetings both in store and at our home, getting a feel for the property, our taste and how we wanted the space to work.James Booth, project managed the installation working to deadlines and dealing with our builder and other trades to make the transition between our old kitchen and the new one as smooth as possible. Neptune worked to the time table agreed.Ollie Walrond and his crew who fitted the kitchen we amazingly efficient, tidy and even brought their own coffee machine! All the boxes of which there were many were taken away. Lee the painter did the filling & touching up and was a great third pair of eyes to ensure everything was perfect.John and all the staff at the Tonbridge showroom were helpful and courteous throughout the whole process.We have enjoyed the whole experience and would have no hesitation in recommending Neptune for service, design and quality.

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Neptune staff are very helpful and efficient and the order process and delivery went like clockwork. I’m very happy with my new ottoman which fits perfectly into the bedroom space. Thank you, Neptune.

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Designed, created, delivered and installed by such a wonderful team of Neptune Colleagues. I love my new bedroom! It makes me smile. Thank you to everyone.

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Order has not been delivered – no response from emails to Neptune requesting full refund. Emailed again and response received per below – refund will be provided. Thank you.

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All our dealings with Neptune have been excellent including the delivery where the guys were super helpful. Really superb range of furniture and all very high quality. Throughly recommend

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Always love Neptune’s sense of style, genuine reductions in price and speedy and well packaged delivery.

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I’ve had my wonderful kitchen for four years and still love it as much as day one. A couple of cupboards had lost alignment so I contacted Neptune and within no time at all they sent someone out to sort my snagging issues. These were done quickly and efficiently, very happy with the outcome. 😊

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Highly recommend. Staff incredibly helpful & a pleasure to deal with. Lovely shopping experience all round. Everything is such high quality, wish I could buy it all. Look forward to my next purchases. Thank you! Jules

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Fantastic site to shop on, top class merchandise, incredible packaging ensuring goods arrive in damaged. Thank you Team Neptune 👏

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I ordered my purchases online, I was impressed with the quality. The delivery was very fast and arrived very well packed.

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We always enjoy the experience when go into the Edgbaston store. Excellent customer service, always friendly and ready and eager to help. We are over the moon with our kitchen and all the other pieces of furniture we have bought, beautiful quality and an amazing range of paint colours you can choose from allowing you to be adventurous when planning your rooms.

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Great service as always – and what I needed in stock with very quick dispatch. We have used a lot of Neptune paint inside and outside – it may be pricier than some, but it is seriously good to use with excellent cover.

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Have for the 3rd year purchased defusers from Neptune, as they last, and remind the family of wonderful times in Cornwall on holiday (where we first smelt them). Its an easy order process, and you are kept up to date on delivery, worth the money.

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Colchester showroom is fantastic as are the products. Bought a 10 person oak table and it is lovely. Delivery team excellent and appreciated the tea 🙂

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Packaging for home delivery is excessive.Ordered two sets of linen napkinsThey arrived in large box with fragile marked on it. Loads of paper in box. Cat loved box but massive waste and delivered in Royal mail van .all could have been in large envelope. Please consider waste and environmental impact.

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Just to say a huge thank you to THE most lovely advisor in your store today …. sadly (rudely of me ) I didn’t take her name .. but I returned 2 wall lights with zero fuss from her and she made me and my dog 🐕 super welcome … she also has a fox red Labrador !!!I spotted some perfect bar stools … Ludlows …. got home to this lovely £50 voucher and bought them straight away!!! Yay !!! So a return / lovely service turned into a £650 sale !!!Thank you so much 😊 delighted with my Neptune day !!!

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Excellent delivery and very quick packed extremely careful and no damages . Quality of the items as always lovely . And to add the large horse I wanted was reduced . Very pleased .

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We love including our interior style with Neptune ideas and products… on the few occasions when the offers is too good to miss we dive in.. superb service as always with a a great contempary look thank you to all at Neptune for a great service ….

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Beautiful Christmas decorations and very well priced. I will be buying more before they are out of stock

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Ordered was delivered in a timely fashion. The vase I purchased, which was in the sale is beautiful. It’s very heavy, great quality, as you would expect from Neptune

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My house is full of Neptune products. I absolutely love everything I have purchased, Reasonable prices for the quality of goods. Delivery exceptional and always on time and if delivered by the guy with the van they are always very polite and helpful. Exceptional service all round.

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Hanley vase was very poorly packaged. Was cracked in multiple places when it was delivered. Was not able to get a replacement as it was out of stock. Still haven’t received a refund over two weeks later.

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