BetNeptune Review

The after sale service team of Neptune is great! Although some part of furniture went wrong, but after sales team had spend effort to make up the faulty, I want to particularly mention Roberto and Raffell, they were the two delivery men came and fetch my furniture for exchange and return, they were very patient and careful, they also gave me good usage tips so I can avoid the scratching on the floor. Glad Neptune has good staff like them.

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Super fast delivery, very well packed with fully recyclable packaging and as always an amazing product.

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Delighted with our table in terms of quality and design but also the service we received from the team. Kept informed about progress on the order and delivery by a designated delivery team who took great trouble to put the table together and check we were happy. Would order from Neptune again

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We recently had a makeover in our lounge. It wasn’t huge but Danica has transformed our room into a beautiful, relaxing place to sit and enjoy. She listened carefully to what we wanted and we got exactly what we asked for. She was so professional and gave me her opinion when I asked for it and was so knowledgable about every item I asked about! It was a pleasure to work with her and I would definitely recommend her and the Neptune team wholeheartedly.

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Charlotte and Rachel were amazing and so helpful wrapping the perfect teacher gifts 🥰

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Delivery team was first class. Placed our furniture item in situ without any issues a tidied up and removed the packaging for us. Very helpful advice about care and maintenance of our product too.

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Terrible customer service while returning an online purchase. No paperwork with delivery but I had e receipt which is more than enough in other stores but Neptune Staff struggled with this concept and struggled even more to communicate with me, their customer. Expected more from Neptune’s customer service

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Excellent service from the Winchester store. I love all their products, and mostly impressed with the quality.

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I find the staff at Neptune Belfast extremely helpful, knowledgeable and professional. They have good knowledge of their products and you can rely on their expertise. Love the products. Even though i am not a big purchaser I get the same attention and treatment as with the high end purchasers.

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Joanna at the Knutsford store couldn’t have been more helpful with my recent purchase contacted me post delivery to make sure everything was ok 😊

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We have been designing our kitchen and looking for a dining room and chairs over the last year. Lindsay and Danny from the Edinburgh Neptune store (which is situated within the Richard F Mackay furniture store) could not have been more helpful during this process. They have always been very welcoming and helpful and have taken great care to listen before making suggestions and giving advice. They are very knowledgeable about the furniture and home accessories they sell and we have found them a pleasure to deal with. Thank you. The Neptune furniture and is lovely and very well made and the displays always look gorgeous.

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Have always loved Neptune but recently I feel they have gone downhill. Not the products but the customer experience, in store and with the design team.

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I recently purchased Christmas ornaments online .I was so pleased with the quality of the products & quick & efficient service provided from ordering to delivery I ordered a further few Christmas tree ornament’s. Day 1 ordered , Day 2 advised they had been dispatched Day 3 arrived . I could not recommend Neptune highly enough

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The warm welcome and service we receive every time we visit Neptune York is first-class. Thank you

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We recently bought the Arundel dining table from the Reading store and our experience of dealing with Neptune from placing the order and receiving delivery updates to the 2 men who delivered and assembled it was excellent throughout. Following delivery I had a query so spoke to Georgia at the Reading store who was very helpful and offered me a solution within the hour. First class customer service Neptune – thank you! From a very happy and satisfied customer

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I worked with Helena from day one on the plan for our ground floor conversion. She really took time to understand our needs. given that we have children and animals! She worked hard to make sure she delivered everything we had asked for within our budget The attention to detail with our design and the flexibility Helena showed when we asked to adapt elements of design, was brilliant. We’ve now ended up with a beautiful living space that looks effortlessly chic and beautifully designed, but above all it’s warm, homely and comfortable – well done to the team and Neptune Chichester .

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Bringing my Kitchen up to Date:Painting my kitchen was a big project because I wanted to paint the units as well as the walls etc so I was looking round Neptune York for inspiration when I got into conversation with Bryony. I sent her photos and she suggesting a colour scheme with which I am delighted. She could not have been more helpful or supportive.

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Staff in Winchester store were very polite and helpful.Also, delivery team were very polite and organized.Overall experience we were very happy with.

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We love visiting Neptune for inspiration and ideasWe’re currently accenting with ‘rhubarb and apricot’Such lovely people there

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A very early delivery but saved having to stay in all day so no complaints!Two man team who took care of making sure our order was placed where requested. All in all a great result

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My first time of visiting Neptune and wow what a lovely shop. Everything so beautifully arranged it made you want to buy all. This visit I kept the purchases to Christmas, but I have already been online making note of other items that will be an asset to my decor.The staff, especially Charlotte were lovely, helpful and very friendly. My visit coincided with the cookery demo and tasting by Becky Macdonald which was fabulous.

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Beautiful made products that can elevate any home. I am a huge Neptune & my latest purchase did not disappoint.

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I was struggling with making decisions for my living room until I met Kathryn from Neptune Farnham. She was amazing and really helped me with the design process; choosing the right colours, textures and finishes to create a space that felt practical and beautiful. I will definitely be using Kathryn to help with future projects in our home.

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Store inviting, beautiful displays, helpful staff and always tempted by the gorgeous goods. Ha,ha think we would actually like to move in and live in any part it is such a wonderful atmosphere.

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The whole process from start to finish has been amazing. Customer care is at the forefront of the process, Caroline who designed and managed the project has been so helpful and supportive throughout, she listened to my needs and provided exactly what I asked for and within the limited budget given. She has been on hand, answering questions, offering suggestions regarding interior decor and she has truly made this process a memorable and pleasurable project.I have had assistance from all the members of staff in this store and each time, the experience has been a positive one. They have gone above and beyond to ensure excellent service.Rob who fitted my kitchen was punctual, worked tirelessly and was supportive in some decisions needed during this time.Neptune kitchens are beautiful and I am so glad that I now have one in my own home. I cannot recommend them enough! Thank you so much everyone!

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The staff at your Knutsford branch are always welcoming, friendly and very helpful. They make shopping in your store a very pleasant experience.

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I recently attended the Neptune Mood board class hosted by Annabel which was such fun. I created a board which is nothing like I thought it would look like but it has really helped me focus on what I need to do to create the space I want for our guest bedroom. Highly recommend.

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Quick delivery time and helpful delivery company.Well packaged and great choice of items.Quality was great and good range of unusual products.

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My daughter surprised me with a Christmas wreath making session at Neptune this weekend, and I just wanted to say how blown away I was! Andrea and the staff there were so friendly and accommodating, we were offered a coffee and mince pie on arrival, and a delicious glass of mulled wine whilst we were wreath making!! Andrea was lovely, she guided us through the wreath session with lots of advice and patience, we never felt rushed. There were 8 of us and after a couple of hours we all had made amazing wreaths! Such a lovely experience and such a great start to Christmas festivities!! Thank you so much

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Ordered online and it showed that the item was in stock. Waited for weeks with no communication until I called and was told that all I needed to do was book a delivery. Annoying as I was waiting to be contacted. No choice in delivery days. Requested an afternoon slot and was emailed with a delivery window. Waste of time as the delivery men called me to say my delivery was half hour away, two and a half hours before my slot. I had to leave work.On the positive side, the delivery men were polite and very respectful of my home. They took their shoes off to go upstairs and were very careful taking the furniture up. They put the bed together with no issues and even put the mattress on which was a bonus.The furniture itself is beautiful and extremely well made. Quite expensive but it is built to last. Very happy.

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I went onto Neptune’s website after seeing a lot of recommendations from people I follow on Instagram . I ordered some Christmas decorations online , easy access & delivered within timescales stated . Quality of products purchased were excellent

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The team at the Bury St Edmunds store were so helpful and patient. The white glove delivery was also perfect. Such a great team. Oh and the goods are great quality.

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Easy website to negotiate. Delivered on time. Given a choice for a safe place. Very happy and impressed

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Ordered new transforners for my lamps. No problem at all gave my details & they arrived pronto. Very polite sales person on other end of fone. Very impressed

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Nathan & Steve delivered to mine today. It was quite a big order. They were friendly happy and chatty. They delivered and assembled everything with care and put in position for me. Great guys. Thank you for your hard work.

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I’ve attended two workshops at Neptune Winchester – flower arranging & more recently wreath making – and I cannot give a more glowing review! Andrea, the store manger, is so knowledgeable and helpful and I’ve learnt so much attending both workshops with the bonus of leaving the wreath workshop with a stunning wreath! Thank you so much 😊

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Taylor in the reading branch cannot do enough for you and this alone would make us return time and time again!! We also recently purchased the Limehouse kitchen and we are delighted with it!

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Easy to order on website. Arrived on time carefully packaged by a friendly courier. Wall light of high quality.Very happy with our purchase.Once again Thank you Neptune.

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One of the most beautiful stores that I love shopping in. Staff are lovely and helpful. I could easily spend an hour browsing and spending!

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I attended Andrea’s Wreath Making workshop yesterday and had such an amazing time! Andrea is super lovely and was so helpful, offering amazing tips on how to create the perfect, long lasting Christmas wreath. The whole experience was 10/10 from start to finish. Amazing value for money. Every detail was thought out to a T, from the tea, mince pies and mulled wine, to the gorgeous foliage for our wreaths – the list goes on! Will absolutely be booking onto future workshops!

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Ordered the Coniston bed from the Neptune outlet. Nathan and Steve arrived perfectly on time and went above and beyond in assembling our bed. The allen keys were missing from the delivery so they went out and purchased some so that we could have the bed assembled today as planned.Lovely, helpful and informative guys. Could not have done a better job. Thank you.

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My experience with Lily was very good. Hopely it lead to me achieving my dream kitchen.

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Shannon, Katie and Emily were very helpful and welcoming, providing coffee and festive refreshments as well as wrapping purchases carefully. Thank you.

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Thoroughly enjoyed the mood board workshop at the beautiful Neptune Store in Bath. Great opportunity to spend time with other interior enthusiasts benefiting from the experience of Neptune designers.Thank you again for making our journey from Swansea a very worthwhile one !!We’ll definitely be returning as we love everything about Neptune..Please come to Wales 😊

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Very quick service and pleasant staff My daughter in law and son have started to collect your dinner service This was a present from me I was pleased with how quick it arrived

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From when I placed my order , my item arrived 3 days later . Very well packed and the basket I ordered was second to none . Great service Neptune.

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Neptunes has been a favourite of ours for many years and we’ve always found the staff very helpful. Today we came in for the Christmas opening weekend and found Shannan, Katie and Emily very helpful. They went out of their way to accommodate our requests. Shannan was particularly helpful with a lamp we were purchasing and advice on furniture we are interested in, thank you.

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What an inspiring shop with such friendly and helpful staff! Highly recommend.

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Helpful staff and exchange of goods done without question. Well stocked shop and up to date display.

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I have just received an order of Suffolk shares to go with my table. Although I originally placed the order in July and it has taken months to get hold of the cushions, annoying but since Brexit nothing works-both the shop and the delivery men were super helpful which is very rare nowadays. The delivery men were particularly excellent and that has been my experience on every delivery.

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