BetNeptune Review

The staff at Reading were so helpful. We live in S W Wales. A very long way from any of your shops. We visited Reading on our way to London and then ordered the furniture when we were ready. They made it so easy with good advice about colours etc

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Ordered a lamp that was too large (my fault!)) – was quickly collected and smaller lamp delivered within 48 hours

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W come weekly to the outlet just for the restaurant!The room settings are so relaxing

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I recently had my very first visit to a Neptune store in Bristol. It was so relaxed and nice to just take the time to look around the peaceful shop. I absolutely loved looking around at all the beautiful decor and the girls that worked there were so helpful. I treated myself to a beautiful vase for my 40th birthday. I can’t wait to go back and get more lovely homely items

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We have had the most superb experience with Neptune.From the care and patience from the lovely and knowledgeable Lizzie at the Winchester Neptune to the fantastic service from the Customer Care Team who organised a super quick delivery after we had made an error with our original delivery date.We have found that this helpful and caring attitude is a constant in dealing with Neptune.The sofas are also amazing. So comfortable and the fabric looks beautiful. Definitely worth the wait .We would highly recommend Neptune for fantastic service and stunning products.

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Really pleased with the mirror, looks great in the bedroom. Very well packaged and delivery as planned.

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Very happy with the product overall. Service was good. However, slightly disappointed that wall lights arrived with no fixing screws!

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The two men who delivered, Clint and Kiren, were amazing. Such gentleman. So professional and so helpful. They were amazing ambassadors for Neptune. I very much hope they get a special well done from you.

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They put the customer first, great service, willing to put any wrongs to right. Always polite and efficient. I would certainly recommend this company

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Love how Neptune not only deliver quality each and every time but when there’s an issue their customer service team are fantastic at trouble shooting and making your custom feel valuable.

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Great experience from start to finish. I was purchasing remotely, so I was grateful to have advice and guidance from their in-house design team. In the end, I was delighted with the products and delivery service.

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Called the Outlet to ask about a sofa displayed on the Outlet website. The member of staff arranged for us to view the item the next morning. We purchased the sofa. Thanks for such an efficient, friendly service. The whole experience was tremendous. Perhaps the manager of the Bath branch could do some customer service training at the Outlet.

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Lovely lights, arrived super quick !Only negative is the postage should have been free for a purchase of £250

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We dealt with Toby at Hove who was incredibly helpful throughout the purchase and delivery! We ordered the Wycombe Table which arrived two days later! Gorgeous table, beautifully made. Delivery drivers were friendly and put the item together! Honestly couldn’t fault the service from start to finish. And thank you Toby for getting the delivery done so quickly. Pleasure to deal with you!

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Flo listened carefully to our requirements and designed a gorgeous new room for us incorporating some of our current items together with new pieces. She did so with imagination and good judgment. We’re delighted with our cosy and luxurious new room.

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Made in China but posting with the hashtag ‘britishfurnituremaking’ – only a tiny percentage of their furniture is made in the UK. NEPTUNE – IS THAT CORRECT? It’s extremely misleading. Their kitchens and furniture are made in China. I have asked them where they source their wood from, but they have ignored me – hence I am writing here. They recently sent me an email about how much they love trees (this is what tipped me into speaking out), but won’t say where these trees are from. Is this why their products are such good value – cheap manufacturing at the expense of the planet? Everyone has the right to choose from where they buy their goods, but manufacturers and retailers should be clear. Neptune have a huge social media following and with that comes a responsibility for honest communication. Quotes by John Sims-Hilditch such as ‘Oak has along history in British furniture-making’ are misleading if their oak or manufacturing are not British. Only the small percentage of bespoke pieces are made in Britain. I was tempted by their lovely kitchens until I asked the showroom manager where they are made. I hope, Neptune, that you can prove me wrong, or that you will now think about being clearer with your wording or, best of all, MAKE YOUR KITCHENS AND FURNITURE IN THE UK. It will be more expensive, but what price the plant??

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Very polite and efficient delivery men. We love our new coffee table, all in A1 condition.

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Really pleased with the Manhattan square coffee table that I ordered on line. The item was delivered in perfect condition within two weeks of placing the order. The delivery team were friendly and very considerate when delivering in to a newly carpeted living room.

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I had a query at the York Neptune store regarding my recharging lamps. I received great service and replacement chargers two days later. I didn’t get the gentleman’s name but he was great, friendly and professional. Delighted customer.

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Having replaced our old 26 year old kitchen and had a garden room extension leading off it, we are now thrilled with our wonderful, new light and airy Neptune kitchen! The whole layout has been completely revamped and it is now a joy to cook and entertain!The attention to detail and friendliness from everyone involved has been very impressive, and made a potentially stressful experience fun! It seems that nothing was too much trouble. A special mention must go to our designer, Silvia Zlatnicka Reidy, from the Bath store, who has been amazing. She had so many great ideas, and with numerous meetings and correspondence she has created the perfect kitchen for us! It was a very enjoyable process and we will be grateful for years to come!The fitters, Craig and Dan, overseen by Neil from the technical department, were all brilliant too. Overall, we’re so pleased we used Neptune – thank you!

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Great paint. I have used this paint before. Its durability is fantastic. Painted our kitchen dining furniture about seven years ago and it is still looking good.

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Really lovely product, some faux stems can look cheap and unrealistic.. these don’t !. Really pleased..Great service too !. Arrived well packaged and very quickly:) Thank you 🙏

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I was given the impression in the shop that the duvet cover had to be ordered and might take up to 2 weeks to be delivered which was fine as i was off to the States for 3 days a couple of days later.However i received an email whilst away to advise my parcel was out for delivery ! I sent the delivery company an advisory to place in a safe place at the rear of the house which they did their best and placed on the floor under a tarpaulin. This might have been fine had Neptune packaged the Duvet cover in a plastic wrap within the box , – no only packaged in tissue paper within the box – It rained that day so the cardboard box on the ground soaked up the rain and therefore the box collapsed when picked up and the duvet cover was saturated !!! Slight staining occured also from the brown paper within. All in all not a happy experience Neptune

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I waited a very long time for a wall light to be in stock, 12 weeks but as soon as I saw it was back online I ordered it and it arrived 2 days later. Product is lovely and good quality.

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Commissioning a kitchen of this quality and complexity is something I haven’t done before and it has been a very positive and enjoyable experience, thanks to the highly professional design process and cheerful service provided by Patsy, the painstaking measuring and planning by John and Vicki, and the expert fitting by Toby. I’m impressed by the quality of the cabinetry and attention to detail in my new Suffolk kitchen, and was a convert to Neptune as soon as I’d looked round the Cheltenham showroom for the first time. Patsy listened carefully to what I wanted to achieve and displayed ingenuity in fitting my ‘dream’ Suffolk larder into a run of cabinetry where there wasn’t an inch to spare. She was patient when I changed my mind about the colour scheme; her cheerful manner and ready advice helped me greatly, as we were in the middle of a complete house renovation during the process. Patsy, John and Vicki all coped magnificently with site visits under challenging conditions!The kitchen was installed on time and with great efficiency. And it’s helpful that Neptune make follow-up visits a few weeks after installation, so any queries can be addressed. My husband enjoys the kitchen so much that he has taken to bringing his laptop into the kitchen and working there, which is the ultimate seal of approval!

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The staff at Cheltenham have recently helped me with a number of orders. One thing you can guarantee with this store is that all the staff are super friendly and helpful and are excellent at keeping you well informed.

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The quality of items is fantastic, you cannot beat the first class service they provide that’s why I always recommend Neptune when ever I can I trust them and now family and friends do to, I don’t leave a lot of reviews to other company’s but always to Neptune.

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Gorgeous candles, perfectly packaged and super quick delivery too…. Thank you ⭐️⭐️⭐️⭐️⭐️

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I just love everything I get from Neptune – furniture, rugs, material, cushions or accessories – the colours, quality and style – but maybe just a little less packaging might be good for the planet !

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Not for the first time, Neptune debit your account within days of ordering and push the delivery back months on end highlighting that orders and monies are taken when stock is not available within the UKOrder placed at the end of July – no communication until chased followed by promises of delivery in September, then November and now January.

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My wife and I were struggling to come up with a design solution for the downstairs of our property in West Cornwall. We wanted a much more contemporary but classic feel to our living area, dining room, hall and landing. Having visited various Neptune stores over the past 12 months and really liking what we saw, we approached the Bristol branch with a view to using their interior design service and were assigned the wonderful Harriet Martin. Harriet conducted an initial video call with us followed by a home visit where she listened carefully to our thoughts and assessed the room for aspect, light and layout. Approximately a month later we visited the Store for the design ‘reveal’ and were blown away with the costed proposals Harriet had put together, which looked elegantly fabulous. Now, some 3 months later, the building and decorating work is complete, the furniture outfit has been delivered, all overseen in person by Harriet, and we simply could not be more delighted with the outcome. We were particularly pleased to be guided through the whole design, order and delivery process, total patience with any changes along the way, and a first class customer service. Harriet has been a star.

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Home Design ServiceWe were really struggling with how to design our snug – we met with Helena to discuss how to create a cosy & relaxing area. Helena has been a complete joy to work with on this project. She really listened to us & beautifully captured what we were striving for. The finished snug is absolutely stunning & with the log burner lit, it really is rather special. Helena is so passionate about design, presented options that we wouldn’t have considered & incorporated a large old sofa that we wanted to keep. No pushy sales, just a desire to create the perfect space for us. We had a few glitches with cabinetry, Helena ensured that these were resolved very swiftly & didn’t either inconvenience or add to the timeframe.The cherry on the top was Helena styling the finished snug with a sprinkle of Neptune magic! I can’t recommend Helena or the Home Design Service enough, I had wondered if this service was for those who live in large homes with vast budgets, not at all; our small project was clearly as important to Neptune.Excellent communication throughout, endless passion & patience (with me) – Helena is the perfect Neptune Ambassador.

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Great show room! Shame about the staff.A very cold welcome and no offer of assistance this Sunday mourning. However the show room was fabulous. I will be place my order direct with Neptune rather then this store.

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Purchased some of the Ashcroft placemats and coasters. There was a delay with them being in stock but I was kept up to date with progress and when I would receive these. Really pleased with the quality of the products and they look great.

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Beautiful products, lovely quality. The Hove branch team are helpful and friendly. Their home design help has been great, advising us how to style our home with their products. Neptune is definitely our favourite company!

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The staff in Neptune Knutsford are the absolute best!! Nothing is too much trouble, they are helpful, full of ideas and genuinely enthusiastic about fabulous customer service. Jo and Chrissy and the flower lady go above and beyond. My unloved, unused Dining Room has become a haven of Neptune tranquility, practicality, and beauty. Ten stars ⭐️

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Excellent service and kept fully advised of delivery problems caused by the recent bad weather which badly affected our area.

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Excellent service, delivery and products. As with everything I have ordered from Neptune the quality and beauty of their items are just so lovely. I ordered a Thursfield tall vase and 2 Auburn cushions; I am absolutely delighted with them.

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As we live in Devon, we made our purchase by telephone call to the Hove Branch. On visits to the store, everyone always welcoming, polite and helpful, rather like home from home. The item we ordered arrived on time. The delivery personnel were extremely polite and on time with the delivery. We are extremely pleased with our order. Customer care is tip top. Thank you to all

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What has happened to Neptune customer service? I’ve bought many items over the years and previously if there was ever a problem I found customer service to be extremely friendly and helpful. I received a damaged mirror however recently .”Eve “from customer service Neptune did send a replacement but this was again damaged and despite emailing photos of the damage ( as confirmed by the delivery drivers ) she is stating categorically that it is not damaged . Not sure where to go from here but confidence in customer service and willingness to resolve any potential issues with products has been eroded

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Very well organised and pleasant, personal service. Delivery guys unwrapped everything and took away all the packaging, including some which wasn’t from their delivery!

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We had a home design visit from Florence at Neptune Cheltenham. She was very professional and helpful and also super friendly. After an initial in-store chat, Flo came to our home and spent a long time talking through our preferences and making helpful suggestions. After that she produced a beautiful design with an itemised list of suggested furniture and accessories. She has been very patient with us while we try and finalise our decisions and is always very willing to suggest alternatives if we are not sure about something. Would definitely recommend her and the whole team at Cheltenham store who are all extremely helpful and friendly.

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Your staff are so happy and helpful Lovely experience shopping at your showroom in reading

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Beautiful product but soo expensive for diffuser and postage is ridiculous! I would buy if cheaper!!!

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I recently bought a Suffolk sideboard. It is perfect. The staff in the shop were so helpful and informative prior to my placing our order. The delivery men were communicative, punctual, helpful, polite and took all the packaging rubbish away. Only slight fly-in-the-ointment was the lady who rang to inform me of my delivery date, she was most abrupt with an abrasive manner on the phone. But I love our new sideboard.

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I had to amend my order a few times and every time I called and spoke to someone in customer services they were all exceptionally cheerful & helpful. It stood out from other companies I have used in the past. 5* !

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I bought a large, framed print of an oil painting for £200 – when it arrived the print had captured what appeared to be inch long hairs or paint brush bristles in really obvious places against a pale background. I completed an online form to complain (no email address provided on Neptune’s website) and no one has contacted me a week later. Appalling for such an expensive (and frankly overpriced) item.

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Florence at Neptune Cheltenham was able to arrange for me to have a bespoke footstool made – a Neptune design with my own fabric. It is beautiful. There was a small hiccup along the way but it was quickly ironed out and I’m thrilled with the result. Thank you Florence for your help and patience!

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We visited the Chichester Neptune branch today and purchased a table lamp. We were very impressed with the service we received from Debs and Andie. They took great care and detail responding to all our questions which we much appreciated.

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As always, I can only report that we have the best customer service and friendship whenever we shop at Neptune. All of your assistants are excellent but in particular over the last few visits, we have had Emily Grace who gives wonderful attention and brightens our day every time.Thank youDiana

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