BetNeptune Review

Ordered online and it showed that the item was in stock. Waited for weeks with no communication until I called and was told that all I needed to do was book a delivery. Annoying as I was waiting to be contacted. No choice in delivery days. Requested an afternoon slot and was emailed with a delivery window. Waste of time as the delivery men called me to say my delivery was half hour away, two and a half hours before my slot. I had to leave work.On the positive side, the delivery men were polite and very respectful of my home. They took their shoes off to go upstairs and were very careful taking the furniture up. They put the bed together with no issues and even put the mattress on which was a bonus.The furniture itself is beautiful and extremely well made. Quite expensive but it is built to last. Very happy.

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I went onto Neptune’s website after seeing a lot of recommendations from people I follow on Instagram . I ordered some Christmas decorations online , easy access & delivered within timescales stated . Quality of products purchased were excellent

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The team at the Bury St Edmunds store were so helpful and patient. The white glove delivery was also perfect. Such a great team. Oh and the goods are great quality.

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Easy website to negotiate. Delivered on time. Given a choice for a safe place. Very happy and impressed

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Ordered new transforners for my lamps. No problem at all gave my details & they arrived pronto. Very polite sales person on other end of fone. Very impressed

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Nathan & Steve delivered to mine today. It was quite a big order. They were friendly happy and chatty. They delivered and assembled everything with care and put in position for me. Great guys. Thank you for your hard work.

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I’ve attended two workshops at Neptune Winchester – flower arranging & more recently wreath making – and I cannot give a more glowing review! Andrea, the store manger, is so knowledgeable and helpful and I’ve learnt so much attending both workshops with the bonus of leaving the wreath workshop with a stunning wreath! Thank you so much 😊

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Taylor in the reading branch cannot do enough for you and this alone would make us return time and time again!! We also recently purchased the Limehouse kitchen and we are delighted with it!

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Easy to order on website. Arrived on time carefully packaged by a friendly courier. Wall light of high quality.Very happy with our purchase.Once again Thank you Neptune.

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One of the most beautiful stores that I love shopping in. Staff are lovely and helpful. I could easily spend an hour browsing and spending!

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I attended Andrea’s Wreath Making workshop yesterday and had such an amazing time! Andrea is super lovely and was so helpful, offering amazing tips on how to create the perfect, long lasting Christmas wreath. The whole experience was 10/10 from start to finish. Amazing value for money. Every detail was thought out to a T, from the tea, mince pies and mulled wine, to the gorgeous foliage for our wreaths – the list goes on! Will absolutely be booking onto future workshops!

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Ordered the Coniston bed from the Neptune outlet. Nathan and Steve arrived perfectly on time and went above and beyond in assembling our bed. The allen keys were missing from the delivery so they went out and purchased some so that we could have the bed assembled today as planned.Lovely, helpful and informative guys. Could not have done a better job. Thank you.

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My experience with Lily was very good. Hopely it lead to me achieving my dream kitchen.

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Shannon, Katie and Emily were very helpful and welcoming, providing coffee and festive refreshments as well as wrapping purchases carefully. Thank you.

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Thoroughly enjoyed the mood board workshop at the beautiful Neptune Store in Bath. Great opportunity to spend time with other interior enthusiasts benefiting from the experience of Neptune designers.Thank you again for making our journey from Swansea a very worthwhile one !!We’ll definitely be returning as we love everything about Neptune..Please come to Wales 😊

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Very quick service and pleasant staff My daughter in law and son have started to collect your dinner service This was a present from me I was pleased with how quick it arrived

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From when I placed my order , my item arrived 3 days later . Very well packed and the basket I ordered was second to none . Great service Neptune.

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Neptunes has been a favourite of ours for many years and we’ve always found the staff very helpful. Today we came in for the Christmas opening weekend and found Shannan, Katie and Emily very helpful. They went out of their way to accommodate our requests. Shannan was particularly helpful with a lamp we were purchasing and advice on furniture we are interested in, thank you.

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What an inspiring shop with such friendly and helpful staff! Highly recommend.

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Helpful staff and exchange of goods done without question. Well stocked shop and up to date display.

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I have just received an order of Suffolk shares to go with my table. Although I originally placed the order in July and it has taken months to get hold of the cushions, annoying but since Brexit nothing works-both the shop and the delivery men were super helpful which is very rare nowadays. The delivery men were particularly excellent and that has been my experience on every delivery.

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The staff at Reading were so helpful. We live in S W Wales. A very long way from any of your shops. We visited Reading on our way to London and then ordered the furniture when we were ready. They made it so easy with good advice about colours etc

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Ordered a lamp that was too large (my fault!)) – was quickly collected and smaller lamp delivered within 48 hours

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W come weekly to the outlet just for the restaurant!The room settings are so relaxing

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I recently had my very first visit to a Neptune store in Bristol. It was so relaxed and nice to just take the time to look around the peaceful shop. I absolutely loved looking around at all the beautiful decor and the girls that worked there were so helpful. I treated myself to a beautiful vase for my 40th birthday. I can’t wait to go back and get more lovely homely items

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We have had the most superb experience with Neptune.From the care and patience from the lovely and knowledgeable Lizzie at the Winchester Neptune to the fantastic service from the Customer Care Team who organised a super quick delivery after we had made an error with our original delivery date.We have found that this helpful and caring attitude is a constant in dealing with Neptune.The sofas are also amazing. So comfortable and the fabric looks beautiful. Definitely worth the wait .We would highly recommend Neptune for fantastic service and stunning products.

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Really pleased with the mirror, looks great in the bedroom. Very well packaged and delivery as planned.

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Very happy with the product overall. Service was good. However, slightly disappointed that wall lights arrived with no fixing screws!

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The two men who delivered, Clint and Kiren, were amazing. Such gentleman. So professional and so helpful. They were amazing ambassadors for Neptune. I very much hope they get a special well done from you.

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They put the customer first, great service, willing to put any wrongs to right. Always polite and efficient. I would certainly recommend this company

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Love how Neptune not only deliver quality each and every time but when there’s an issue their customer service team are fantastic at trouble shooting and making your custom feel valuable.

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Great experience from start to finish. I was purchasing remotely, so I was grateful to have advice and guidance from their in-house design team. In the end, I was delighted with the products and delivery service.

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Called the Outlet to ask about a sofa displayed on the Outlet website. The member of staff arranged for us to view the item the next morning. We purchased the sofa. Thanks for such an efficient, friendly service. The whole experience was tremendous. Perhaps the manager of the Bath branch could do some customer service training at the Outlet.

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Lovely lights, arrived super quick !Only negative is the postage should have been free for a purchase of £250

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We dealt with Toby at Hove who was incredibly helpful throughout the purchase and delivery! We ordered the Wycombe Table which arrived two days later! Gorgeous table, beautifully made. Delivery drivers were friendly and put the item together! Honestly couldn’t fault the service from start to finish. And thank you Toby for getting the delivery done so quickly. Pleasure to deal with you!

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Flo listened carefully to our requirements and designed a gorgeous new room for us incorporating some of our current items together with new pieces. She did so with imagination and good judgment. We’re delighted with our cosy and luxurious new room.

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Made in China but posting with the hashtag ‘britishfurnituremaking’ – only a tiny percentage of their furniture is made in the UK. NEPTUNE – IS THAT CORRECT? It’s extremely misleading. Their kitchens and furniture are made in China. I have asked them where they source their wood from, but they have ignored me – hence I am writing here. They recently sent me an email about how much they love trees (this is what tipped me into speaking out), but won’t say where these trees are from. Is this why their products are such good value – cheap manufacturing at the expense of the planet? Everyone has the right to choose from where they buy their goods, but manufacturers and retailers should be clear. Neptune have a huge social media following and with that comes a responsibility for honest communication. Quotes by John Sims-Hilditch such as ‘Oak has along history in British furniture-making’ are misleading if their oak or manufacturing are not British. Only the small percentage of bespoke pieces are made in Britain. I was tempted by their lovely kitchens until I asked the showroom manager where they are made. I hope, Neptune, that you can prove me wrong, or that you will now think about being clearer with your wording or, best of all, MAKE YOUR KITCHENS AND FURNITURE IN THE UK. It will be more expensive, but what price the plant??

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Very polite and efficient delivery men. We love our new coffee table, all in A1 condition.

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Really pleased with the Manhattan square coffee table that I ordered on line. The item was delivered in perfect condition within two weeks of placing the order. The delivery team were friendly and very considerate when delivering in to a newly carpeted living room.

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I had a query at the York Neptune store regarding my recharging lamps. I received great service and replacement chargers two days later. I didn’t get the gentleman’s name but he was great, friendly and professional. Delighted customer.

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Having replaced our old 26 year old kitchen and had a garden room extension leading off it, we are now thrilled with our wonderful, new light and airy Neptune kitchen! The whole layout has been completely revamped and it is now a joy to cook and entertain!The attention to detail and friendliness from everyone involved has been very impressive, and made a potentially stressful experience fun! It seems that nothing was too much trouble. A special mention must go to our designer, Silvia Zlatnicka Reidy, from the Bath store, who has been amazing. She had so many great ideas, and with numerous meetings and correspondence she has created the perfect kitchen for us! It was a very enjoyable process and we will be grateful for years to come!The fitters, Craig and Dan, overseen by Neil from the technical department, were all brilliant too. Overall, we’re so pleased we used Neptune – thank you!

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Great paint. I have used this paint before. Its durability is fantastic. Painted our kitchen dining furniture about seven years ago and it is still looking good.

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Really lovely product, some faux stems can look cheap and unrealistic.. these don’t !. Really pleased..Great service too !. Arrived well packaged and very quickly:) Thank you 🙏

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I was given the impression in the shop that the duvet cover had to be ordered and might take up to 2 weeks to be delivered which was fine as i was off to the States for 3 days a couple of days later.However i received an email whilst away to advise my parcel was out for delivery ! I sent the delivery company an advisory to place in a safe place at the rear of the house which they did their best and placed on the floor under a tarpaulin. This might have been fine had Neptune packaged the Duvet cover in a plastic wrap within the box , – no only packaged in tissue paper within the box – It rained that day so the cardboard box on the ground soaked up the rain and therefore the box collapsed when picked up and the duvet cover was saturated !!! Slight staining occured also from the brown paper within. All in all not a happy experience Neptune

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I waited a very long time for a wall light to be in stock, 12 weeks but as soon as I saw it was back online I ordered it and it arrived 2 days later. Product is lovely and good quality.

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Commissioning a kitchen of this quality and complexity is something I haven’t done before and it has been a very positive and enjoyable experience, thanks to the highly professional design process and cheerful service provided by Patsy, the painstaking measuring and planning by John and Vicki, and the expert fitting by Toby. I’m impressed by the quality of the cabinetry and attention to detail in my new Suffolk kitchen, and was a convert to Neptune as soon as I’d looked round the Cheltenham showroom for the first time. Patsy listened carefully to what I wanted to achieve and displayed ingenuity in fitting my ‘dream’ Suffolk larder into a run of cabinetry where there wasn’t an inch to spare. She was patient when I changed my mind about the colour scheme; her cheerful manner and ready advice helped me greatly, as we were in the middle of a complete house renovation during the process. Patsy, John and Vicki all coped magnificently with site visits under challenging conditions!The kitchen was installed on time and with great efficiency. And it’s helpful that Neptune make follow-up visits a few weeks after installation, so any queries can be addressed. My husband enjoys the kitchen so much that he has taken to bringing his laptop into the kitchen and working there, which is the ultimate seal of approval!

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The staff at Cheltenham have recently helped me with a number of orders. One thing you can guarantee with this store is that all the staff are super friendly and helpful and are excellent at keeping you well informed.

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The quality of items is fantastic, you cannot beat the first class service they provide that’s why I always recommend Neptune when ever I can I trust them and now family and friends do to, I don’t leave a lot of reviews to other company’s but always to Neptune.

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Gorgeous candles, perfectly packaged and super quick delivery too…. Thank you ⭐️⭐️⭐️⭐️⭐️

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I just love everything I get from Neptune – furniture, rugs, material, cushions or accessories – the colours, quality and style – but maybe just a little less packaging might be good for the planet !

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