BetNeptune Review

Not for the first time, Neptune debit your account within days of ordering and push the delivery back months on end highlighting that orders and monies are taken when stock is not available within the UKOrder placed at the end of July – no communication until chased followed by promises of delivery in September, then November and now January.

Reply

My wife and I were struggling to come up with a design solution for the downstairs of our property in West Cornwall. We wanted a much more contemporary but classic feel to our living area, dining room, hall and landing. Having visited various Neptune stores over the past 12 months and really liking what we saw, we approached the Bristol branch with a view to using their interior design service and were assigned the wonderful Harriet Martin. Harriet conducted an initial video call with us followed by a home visit where she listened carefully to our thoughts and assessed the room for aspect, light and layout. Approximately a month later we visited the Store for the design ‘reveal’ and were blown away with the costed proposals Harriet had put together, which looked elegantly fabulous. Now, some 3 months later, the building and decorating work is complete, the furniture outfit has been delivered, all overseen in person by Harriet, and we simply could not be more delighted with the outcome. We were particularly pleased to be guided through the whole design, order and delivery process, total patience with any changes along the way, and a first class customer service. Harriet has been a star.

Reply

Home Design ServiceWe were really struggling with how to design our snug – we met with Helena to discuss how to create a cosy & relaxing area. Helena has been a complete joy to work with on this project. She really listened to us & beautifully captured what we were striving for. The finished snug is absolutely stunning & with the log burner lit, it really is rather special. Helena is so passionate about design, presented options that we wouldn’t have considered & incorporated a large old sofa that we wanted to keep. No pushy sales, just a desire to create the perfect space for us. We had a few glitches with cabinetry, Helena ensured that these were resolved very swiftly & didn’t either inconvenience or add to the timeframe.The cherry on the top was Helena styling the finished snug with a sprinkle of Neptune magic! I can’t recommend Helena or the Home Design Service enough, I had wondered if this service was for those who live in large homes with vast budgets, not at all; our small project was clearly as important to Neptune.Excellent communication throughout, endless passion & patience (with me) – Helena is the perfect Neptune Ambassador.

Reply

Great show room! Shame about the staff.A very cold welcome and no offer of assistance this Sunday mourning. However the show room was fabulous. I will be place my order direct with Neptune rather then this store.

Reply

Purchased some of the Ashcroft placemats and coasters. There was a delay with them being in stock but I was kept up to date with progress and when I would receive these. Really pleased with the quality of the products and they look great.

Reply

Beautiful products, lovely quality. The Hove branch team are helpful and friendly. Their home design help has been great, advising us how to style our home with their products. Neptune is definitely our favourite company!

Reply

The staff in Neptune Knutsford are the absolute best!! Nothing is too much trouble, they are helpful, full of ideas and genuinely enthusiastic about fabulous customer service. Jo and Chrissy and the flower lady go above and beyond. My unloved, unused Dining Room has become a haven of Neptune tranquility, practicality, and beauty. Ten stars ⭐️

Reply

Excellent service and kept fully advised of delivery problems caused by the recent bad weather which badly affected our area.

Reply

Excellent service, delivery and products. As with everything I have ordered from Neptune the quality and beauty of their items are just so lovely. I ordered a Thursfield tall vase and 2 Auburn cushions; I am absolutely delighted with them.

Reply

As we live in Devon, we made our purchase by telephone call to the Hove Branch. On visits to the store, everyone always welcoming, polite and helpful, rather like home from home. The item we ordered arrived on time. The delivery personnel were extremely polite and on time with the delivery. We are extremely pleased with our order. Customer care is tip top. Thank you to all

Reply

What has happened to Neptune customer service? I’ve bought many items over the years and previously if there was ever a problem I found customer service to be extremely friendly and helpful. I received a damaged mirror however recently .”Eve “from customer service Neptune did send a replacement but this was again damaged and despite emailing photos of the damage ( as confirmed by the delivery drivers ) she is stating categorically that it is not damaged . Not sure where to go from here but confidence in customer service and willingness to resolve any potential issues with products has been eroded

Reply

Very well organised and pleasant, personal service. Delivery guys unwrapped everything and took away all the packaging, including some which wasn’t from their delivery!

Reply

We had a home design visit from Florence at Neptune Cheltenham. She was very professional and helpful and also super friendly. After an initial in-store chat, Flo came to our home and spent a long time talking through our preferences and making helpful suggestions. After that she produced a beautiful design with an itemised list of suggested furniture and accessories. She has been very patient with us while we try and finalise our decisions and is always very willing to suggest alternatives if we are not sure about something. Would definitely recommend her and the whole team at Cheltenham store who are all extremely helpful and friendly.

Reply

Your staff are so happy and helpful Lovely experience shopping at your showroom in reading

Reply

Beautiful product but soo expensive for diffuser and postage is ridiculous! I would buy if cheaper!!!

Reply

I recently bought a Suffolk sideboard. It is perfect. The staff in the shop were so helpful and informative prior to my placing our order. The delivery men were communicative, punctual, helpful, polite and took all the packaging rubbish away. Only slight fly-in-the-ointment was the lady who rang to inform me of my delivery date, she was most abrupt with an abrasive manner on the phone. But I love our new sideboard.

Reply

I had to amend my order a few times and every time I called and spoke to someone in customer services they were all exceptionally cheerful & helpful. It stood out from other companies I have used in the past. 5* !

Reply

I bought a large, framed print of an oil painting for £200 – when it arrived the print had captured what appeared to be inch long hairs or paint brush bristles in really obvious places against a pale background. I completed an online form to complain (no email address provided on Neptune’s website) and no one has contacted me a week later. Appalling for such an expensive (and frankly overpriced) item.

Reply

Florence at Neptune Cheltenham was able to arrange for me to have a bespoke footstool made – a Neptune design with my own fabric. It is beautiful. There was a small hiccup along the way but it was quickly ironed out and I’m thrilled with the result. Thank you Florence for your help and patience!

Reply

We visited the Chichester Neptune branch today and purchased a table lamp. We were very impressed with the service we received from Debs and Andie. They took great care and detail responding to all our questions which we much appreciated.

Reply

As always, I can only report that we have the best customer service and friendship whenever we shop at Neptune. All of your assistants are excellent but in particular over the last few visits, we have had Emily Grace who gives wonderful attention and brightens our day every time.Thank youDiana

Reply

They designed a gorgeous bedroom and playroom for our daughter. They were attentive, listened to all our requests, made them become reality quickly and efficiently. They were fun, friendly, responsive, on time and on budget. The end result is beautiful, comfortable, stylish, colourful. The finish was excellent and everyone we dealt with from the delivery drivers to the fitters were totally professional. We cannot recommend them enough. The rooms are a dream come true!

Reply

I bought this bowl as a gift for my daughter’s birthday she is a great fan of Neptune so I though I cannot go wrong. I know she will love . Delivery was very prompt and well packedged. Thank you

Reply

My friend and I attended a moodboard workshop last month, and we had so much fun! The team were super helpful and knowledgeable, helping us to design moodboards for a space in our homes 🙂 I would definitely attend another event! Thank you!

Reply

Neptune is fantastic place to shop, customer service is out of this world, other companies should learn from them, they will go above and beyond to help their customers, to us Neptune family that means a lot.❤️

Reply

Ordered a headboard in the summer and had been impressed with the staff at the Winchester showroom. When it arrived last week, it was beautifully made, arrived ahead of time and the installation was a great experience with no mess and all the recycling taken away. We are delighted and will use Neptune again without hesitation.

Reply

From the time of ordering so much help and advice made it so easy . The two guys who fitted the unit were excellent ( Josh Mazzotta and Chris Edwards ) delighted with my purchase .

Reply

I bought two chairs & they are lovely The service was excellent I would highly recommend Neptune ✨

Reply

Ordered a sample that came quickly and well packaged, I would like to have ordered a mid Sheen finish for a durable finish but unfortunately this is not available so I have colour matched to Valspar,

Reply

They were very helpful when I requested a replacement part for a table that had been outside for over 15 years

Reply

It goes without saying that the quality of the Neptune units for our office is excellent. However build quality isn’t always matched by the level of installation or on-site service. Rob our fitter took great care to make sure everything went smoothly and the assembled unit was exactly how we wanted it. Great service

Reply

I moved into my cottage about 18 months ago. The walls were painted all white so felt very cold during the winter months. I decided to paint some of the walls in Olive to add depth. I was not disappointed wow this colour is beautiful. Just need my Neptune cushions and table lamps to finish my room off.

Reply

A fabulous afternoon with Simon who spoke around interior design basics. A well organised event which was informative and fun and would highly recommend.

Reply

Liz and the team really understood my requirements and helped make sure that I got what I needed. I had two weeks to get everything sorted and they all delivered. Great job and would definitely recommend them

Reply

Absolutely atrocious paint. 65£ tube of 2.5 litre eggshell paint. The wall would have needed 5 coats at least. And the smell? Smells absolutely disgusting. It’s bad when you go to a different company. Get the same paint colour matched and the quality is so much better. Price does not always mean quality. Extremely disappointed.

Reply

The quality of the product, choice of colours and the professionalism of the delivery men who took care with the assembly.

Reply

Incredible afternoon at Neptune Bury St Edmunds, with Simon Temprell, he was very inspiring, and informative such a very nice gentleman with great ideas for design.

Reply

I love my extending Wycombe table, chairs and benches. It is stunning quality and I look forward to owning it for many many years. Delivery crew were fab too!

Reply

Another fab visit to the gorgeous Neptune Chichester to watch a wonderful cooking demo by the very talented Becky Wilkinson.The team are always so welcoming and it really does feel like popping into a home. Debs looked after us brilliantly and the lovely lady on reception always remembers us, including names – now that’s service! 👌

Reply

Had a very informative and enjoyable evening learning about vegetarian food from Jaqs, very nice surroundings and I’m looking forward to the next event. Food was delicious!

Reply

Excellent quality furniture, can not fault that. The delivery wasn’t quite as smooth as I’d hoped. Communication from the actual delivery people was poor, I never received an email or call to confirm time. I was promised a ‘white glove’ service, assembly of bench , removal of rubbish etc . This didn’t happen. Dropped off box and left.

Reply

I purchased four Somerton medium storage baskets. They were delivered promptly and are a lovely quite pale rattan. Very pleased.

Reply

Good quality products well designed. Staff very helpful and our experience was a good one – products available when we wanted them and the delivery team worked with us to deliver when we needed

Reply

Myself and a friend went to a cooking demonstration today at Neptune Chichester our first experience. We both throughly enjoyed it. We were greeted with coffee whilst being shown through to a kitchen area. The demonstration was being taken by Becky Wilkinson a lovely lady who is a professional cook and home economist and works with many well known chefs. She made Five Veg Dhal, Vegetable Shaksuka with Feta & Rose Harissa followed byPomegranate & Orange cake. All 3 dishes we were served to try along with a glass of Prosecco. They were all absolutely delicious. We were given a recipe booklet with them in to take home so we can cook them ourselves. We were also given a Neptune candle. It cost £20 per person so really good value. Becky was on hand to answer any questions afterwards. I highly recommend this event which they hold seasonally.

Reply

Very slow delivery of a single purchase (small package, Gift Card)Purchased online 29 September 14.00Not delivered until 5 October afternoonNot all this delay the responsibility of Royal MailFor Birthday purposes, such delivery times are not good enough.

Reply

Cookery demonstration with Becky Wilkinson. What a fabulous morning ! Becky was wonderful – fun, informative and charming. Neptune staff so engaged and helpful. What a great store (great location too and the food was delicious 😋). 10/10

Reply

Just finished tasting the delicious results of a fabulous cooking demonstration with Becky Wilkinson at Neptune Chichester. Love Becky’s recipes, the Neptune Kitchens and the Chichester store. Becky and the Neptune staff are wonderfully friendly. It’s such a beautiful place… if only I could live there.

Reply

Neptune sell expensive high quality furniture not always available elsewhere so if that is what you want they are excellent

Reply

The products are of high quality and look great in my home.The products ordered didn’t disappoint and were well protected for delivery.

Reply

Great products well designed and superbly crafted . Lovely delivery staff who constructed the dresser on site with great skill and precision and they were very pleasant too. Not my first experience with Neptune who I would not hesitate in recommending to others.

Reply