BetNeptune PLAYER REVIEWS(3283)
A M B
15 September 2023
Comment from uk.trustpilot.com
I have never used Neptune paint before but I had a particular shade in mind that my usual go to Farrow and Ball didn’t have. I received my paint charts within days of my request. I chose the three colours I wanted and I then realised they had a shop in York so I called the day before visiting to establish what they had in stock as I needed 15 litres of paint plus primer. I visited the lovely showroom the next day which was a Sunday and I was able to collect 10 litres and the other 5 was ordered to be delivered to my address. The staff member discussed why I needed the primer and advised because theirs is water based that I should use another brand for my particular project which saved me £75. I was very happy with the honesty and service I received. The Emulsion paint is lovely and thick and has given my walls great coverage with two coats. I had a slight change of plan with my project and one of the 2.5 litres in that colour wasn’t needed. My husband returned it two days later and exchanged it whilst buying another two tins and a small primer which having had the use of a water based primer explained to me I realised that would be needed elsewhere. My husband was sent home with the extra tins in a lovely canvas bag. I have been a slave to Farrow and Ball for 15 years (I paint my whole house every year) and have spent a considerable amount of money on paint but in future I will be shopping with Neptune as the quality is superior. The ability to buy the paint in Neptunes showroom rather than online was a much nicer experience, and the staff were knowledgeable, friendly and helpful
I have never used Neptune paint before but I had a particular shade in mind that my usual go to Farrow and Ball didn’t have. I received my paint charts within days of my request. I chose the three colours I wanted and I then realised they had a shop in York so I called the day before visiting to establish what they had in stock as I needed 15 litres of paint plus primer. I visited the lovely showroom the next day which was a Sunday and I was able to collect 10 litres and the other 5 was ordered to be delivered to my address. The staff member discussed why I needed the primer and advised because theirs is water based that I should use another brand for my particular project which saved me £75. I was very happy with the honesty and service I received. The Emulsion paint is lovely and thick and has given my walls great coverage with two coats. I had a slight change of plan with my project and one of the 2.5 litres in that colour wasn’t needed. My husband returned it two days later and exchanged it whilst buying another two tins and a small primer which having had the use of a water based primer explained to me I realised that would be needed elsewhere. My husband was sent home with the extra tins in a lovely canvas bag. I have been a slave to Farrow and Ball for 15 years (I paint my whole house every year) and have spent a considerable amount of money on paint but in future I will be shopping with Neptune as the quality is superior. The ability to buy the paint in Neptunes showroom rather than online was a much nicer experience, and the staff were knowledgeable, friendly and helpful
Reply
Ruth Navarro
14 September 2023
Comment from uk.trustpilot.com
Today we did the final sign off on our new kitchen from Neptune. What I've learned through the process is that you can't pay for perfection - because humans aren't perfect! But I don't regret a penny I spent on my Neptune kitchen (and we spent quite a few) because from design through to completion we have been met with care, competence, kindness, solution focussed people and with a stroke of brilliance here and there (especially in our designer). There was plenty of humanity along the way (things didn't run smooth as they rarely do in the middle of a remodel), but things not being smooth doesn't need to be stressful if you're working with people who care about getting it done right. We are absolutely delighted with our kitchen, with our bright orange tangarine everhot stove, with our old kitchen table and with space for a dancefloor if the table is moved (our design criteria was that the kitchen is always the place for dancing in the best parties). Our teenagers are using it much more, helping themselves to food and even cooking for themselves more. Our endless thanks to Clare, for her inspirational design and clear explanations of what was possible and what wasn't possible and suggesting great alternatives, and to James for endless patience and kindness, and to the multiple kitchen fitters who made it all come to life. We love it. Thanks!
Today we did the final sign off on our new kitchen from Neptune. What I’ve learned through the process is that you can’t pay for perfection – because humans aren’t perfect! But I don’t regret a penny I spent on my Neptune kitchen (and we spent quite a few) because from design through to completion we have been met with care, competence, kindness, solution focussed people and with a stroke of brilliance here and there (especially in our designer). There was plenty of humanity along the way (things didn’t run smooth as they rarely do in the middle of a remodel), but things not being smooth doesn’t need to be stressful if you’re working with people who care about getting it done right. We are absolutely delighted with our kitchen, with our bright orange tangarine everhot stove, with our old kitchen table and with space for a dancefloor if the table is moved (our design criteria was that the kitchen is always the place for dancing in the best parties). Our teenagers are using it much more, helping themselves to food and even cooking for themselves more. Our endless thanks to Clare, for her inspirational design and clear explanations of what was possible and what wasn’t possible and suggesting great alternatives, and to James for endless patience and kindness, and to the multiple kitchen fitters who made it all come to life. We love it. Thanks!
Reply
L Sargeant
14 September 2023
Comment from uk.trustpilot.com
My side table was delivered on time by two very helpful, polite employees and looks perfect in my sitting room.
My side table was delivered on time by two very helpful, polite employees and looks perfect in my sitting room.
Reply
Sarah
14 September 2023
Comment from uk.trustpilot.com
Every time I place an order with Neptune they are always incredibly helpful and polite. The delivery people are the same. Nothing is to much trouble. The products are amazing too!
Every time I place an order with Neptune they are always incredibly helpful and polite. The delivery people are the same. Nothing is to much trouble. The products are amazing too!
Reply
TJOHNSON
13 September 2023
Comment from uk.trustpilot.com
The helpfulness of everybody I spoke with on the phone and in store and the delivery guys were amazing and so nice! Well done Neptune you’ve nailed the customer service 👏
The helpfulness of everybody I spoke with on the phone and in store and the delivery guys were amazing and so nice! Well done Neptune you’ve nailed the customer service 👏
Reply
Emma
13 September 2023
Comment from uk.trustpilot.com
Having been told before ordering that there was a 2 -3 week lead time for delivery, I received an email from Neptune 2 days before the expiry of that period to then say there was now a 3 month delay. As this was a second bedside lamp to match one already purchased, I had no choice but to just wait for it as the return period for my original lamp had then expired. Very frustrating.
Having been told before ordering that there was a 2 -3 week lead time for delivery, I received an email from Neptune 2 days before the expiry of that period to then say there was now a 3 month delay. As this was a second bedside lamp to match one already purchased, I had no choice but to just wait for it as the return period for my original lamp had then expired. Very frustrating.
Reply
June Buckley
13 September 2023
Comment from uk.trustpilot.com
I ordered the Everhot stove (not cooker). Love your show roomsStaff always friendly and well informed, or willing to find out the information required. I gave a 4 not a 5 as they forgot to chase up a part of my order. However they responded very positively when i re contacted them. I would recommend anyone about to do some remodelling or redecorating to check out your stores. Love them
I ordered the Everhot stove (not cooker). Love your show roomsStaff always friendly and well informed, or willing to find out the information required. I gave a 4 not a 5 as they forgot to chase up a part of my order. However they responded very positively when i re contacted them. I would recommend anyone about to do some remodelling or redecorating to check out your stores. Love them
Reply
Helen Davenport
12 September 2023
Comment from uk.trustpilot.com
The lads who delivered the chair were charming and helpful. They didn’t rush . The chair that was delivered is the perfect colour and works perfectly in the room
The lads who delivered the chair were charming and helpful. They didn’t rush . The chair that was delivered is the perfect colour and works perfectly in the room
Reply
karen
12 September 2023
Comment from uk.trustpilot.com
Really pleased with my new Montague high back bar stools, very comfortable & stylish. Amazing delivery service, great experience will definitely be shopping at Neptune again.
Really pleased with my new Montague high back bar stools, very comfortable & stylish. Amazing delivery service, great experience will definitely be shopping at Neptune again.
Reply
Bev cannon
11 September 2023
Comment from uk.trustpilot.com
Very pleased with the sale and delivery service Neptune provides, we were kept informed from both office and drivers , Daniel and Hamid , really courteous even though we were their last evening call on one the hottest days yet !!! All installed and packaging taken away . Thank you guys .
Very pleased with the sale and delivery service Neptune provides, we were kept informed from both office and drivers , Daniel and Hamid , really courteous even though we were their last evening call on one the hottest days yet !!! All installed and packaging taken away . Thank you guys .
Reply
Sally Dicken
11 September 2023
Comment from uk.trustpilot.com
As always outstanding customer service- always personally greeted- offered a glass of Prosecco which was a really lovely touch and nothing was too much hassle for the lovely lady serving me!
As always outstanding customer service- always personally greeted- offered a glass of Prosecco which was a really lovely touch and nothing was too much hassle for the lovely lady serving me!
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Trevor Siddall
09 September 2023
Comment from uk.trustpilot.com
Your paint is too thick. It makes it tricky to work with. Cutting in was nigh on impossible. I had to dilute with water to make it even vaguely workable. This is my job so I know what I'm doing. The colour, the coverage were very good, but it's just not workable as it is.
Your paint is too thick. It makes it tricky to work with. Cutting in was nigh on impossible. I had to dilute with water to make it even vaguely workable. This is my job so I know what I’m doing. The colour, the coverage were very good, but it’s just not workable as it is.
Reply
Mr ludovic Veale
08 September 2023
Comment from uk.trustpilot.com
Hi. The guys were very nice but the only reason that I am giving 2 stars is because they scratched our decking when they were moving the garden furniture around.
Hi. The guys were very nice but the only reason that I am giving 2 stars is because they scratched our decking when they were moving the garden furniture around.
Reply
Julia W
08 September 2023
Comment from uk.trustpilot.com
All aspects of this purchase and delivery were excellent. After a phone call to order I was kept informed with all arrangements - the delivery was perfect andAll packaging removed… couldn’t have had a better experience.
All aspects of this purchase and delivery were excellent. After a phone call to order I was kept informed with all arrangements – the delivery was perfect andAll packaging removed… couldn’t have had a better experience.
Reply
Tracey
08 September 2023
Comment from uk.trustpilot.com
It’s a pleasure shopping at Neptune Fulham. Such a beautiful store and welcoming, friendly staff.
It’s a pleasure shopping at Neptune Fulham. Such a beautiful store and welcoming, friendly staff.
Reply
Anne-Lydia Halewood
07 September 2023
Comment from uk.trustpilot.com
What a positive weekend we enjoyed selling Brax to all the lovely Neptune customers in the fabulous Bath store.Maisie organised the market so well with good communication and unflappable ease and all the stalls complimented eachother. Annabel was a star seller, encoraging shoppers to try clothes on , taste everything and buy! Looking forward to hopefuully another one in the Spring.
What a positive weekend we enjoyed selling Brax to all the lovely Neptune customers in the fabulous Bath store.Maisie organised the market so well with good communication and unflappable ease and all the stalls complimented eachother. Annabel was a star seller, encoraging shoppers to try clothes on , taste everything and buy! Looking forward to hopefuully another one in the Spring.
Reply
SS
07 September 2023
Comment from uk.trustpilot.com
I had a lovely morning at Neptune browsing through the wonderful array of items on offer. Such a great selection of clothing, artisan products and food on offer.
I had a lovely morning at Neptune browsing through the wonderful array of items on offer. Such a great selection of clothing, artisan products and food on offer.
Reply
Keith
07 September 2023
Comment from uk.trustpilot.com
Order placed with Bristol, payment made to Bath.Same company but they don't talk to one another!Order lost so had to go through process again, client had moved into their house before door knobs came for there hall unit
Order placed with Bristol, payment made to Bath.Same company but they don’t talk to one another!Order lost so had to go through process again, client had moved into their house before door knobs came for there hall unit
Reply
Andrew
07 September 2023
Comment from uk.trustpilot.com
Best part was not dealing with manager of the Bath store. Designers, drivers and customer service other than that single person are excellent.PS Our home is like a Neptune showroom so feel qualified to comment
Best part was not dealing with manager of the Bath store. Designers, drivers and customer service other than that single person are excellent.PS Our home is like a Neptune showroom so feel qualified to comment
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Claire
07 September 2023
Comment from uk.trustpilot.com
Absolutely first class support and guidance!Needed a speedy delivery because I didn't leave enough time for a regular delivery, the company was amazing and got my paint delivered in time. Many Thanks!
Absolutely first class support and guidance!Needed a speedy delivery because I didn’t leave enough time for a regular delivery, the company was amazing and got my paint delivered in time. Many Thanks!
Reply
Claire Finch
07 September 2023
Comment from uk.trustpilot.com
From the assistant in the Reading branch, to delivery, Neptune are top rate. Their products are not cheap but it’s quality, and the guys deliver with care. Shout out to Dean and Michael today for putting together my new furniture with due care and attention.
From the assistant in the Reading branch, to delivery, Neptune are top rate. Their products are not cheap but it’s quality, and the guys deliver with care. Shout out to Dean and Michael today for putting together my new furniture with due care and attention.
Reply
Emma Rose
06 September 2023
Comment from uk.trustpilot.com
What a delightful store the Bath one is. Light airy, beautifully laid out. Fabulous products and delicious cafe attached. Beautiful outside seating area to boot.Annabel Chapman helped us navigate the sofas, materials and furniture - what a joy she was. So knowledgeable, helpful and full of joy. We came away enthused and inspired.
What a delightful store the Bath one is. Light airy, beautifully laid out. Fabulous products and delicious cafe attached. Beautiful outside seating area to boot.Annabel Chapman helped us navigate the sofas, materials and furniture – what a joy she was. So knowledgeable, helpful and full of joy. We came away enthused and inspired.
Reply
Sue Jones
06 September 2023
Comment from uk.trustpilot.com
The Summer Market was just the experience I was hoping for - showcasing some beautiful local products in the gorgeous surroundings of the Neptune store. The rum tasting was delicious and made buying everything following that a little more relaxed! Well done Maisie and the team. Can't wait for the Christmas one!
The Summer Market was just the experience I was hoping for – showcasing some beautiful local products in the gorgeous surroundings of the Neptune store. The rum tasting was delicious and made buying everything following that a little more relaxed! Well done Maisie and the team. Can’t wait for the Christmas one!
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Mr Ball
06 September 2023
Comment from uk.trustpilot.com
Everything is great quality, packaged very well and delivery was on time so expect my wife will order more soon
Everything is great quality, packaged very well and delivery was on time so expect my wife will order more soon
Reply
Richard
06 September 2023
Comment from uk.trustpilot.com
Exceptional as always. Love the team at Edgbaston! Haven’t had a bad experience with them or online. Always fantastic quality and the in store experience and experiences such as wreath making is always such a fun way to visit the store.
Exceptional as always. Love the team at Edgbaston! Haven’t had a bad experience with them or online. Always fantastic quality and the in store experience and experiences such as wreath making is always such a fun way to visit the store.
Reply
Tora Young
06 September 2023
Comment from uk.trustpilot.com
We were one of the exhibitors at the Summer market and had the most wonderful weekend meeting all Neptune's lovely customers (and their dogs!) and all the Neptune staff who are absolutely stellar. Maisie organised everything beautifully. It was such a fab experience and we're so hoping you decide to repeat it at Christmas!
We were one of the exhibitors at the Summer market and had the most wonderful weekend meeting all Neptune’s lovely customers (and their dogs!) and all the Neptune staff who are absolutely stellar. Maisie organised everything beautifully. It was such a fab experience and we’re so hoping you decide to repeat it at Christmas!
Reply
Zoi
06 September 2023
Comment from uk.trustpilot.com
Such a wonderful experience! The staff were so very helpful, super friendly and knowledgeable. Will be back!
Such a wonderful experience! The staff were so very helpful, super friendly and knowledgeable. Will be back!
Reply
Sarah Hartigan
06 September 2023
Comment from uk.trustpilot.com
I am a regular at Bath Neptune, I love everything! Your staff are always helpful, particularly Annabel who has a great sense of style, she has helped me with two rooms at home and is always spot on with her advice. I was at the Sunday Market at on 3 September and up she popped again, full of smiles and guidance as to which small businesses were there.
I am a regular at Bath Neptune, I love everything! Your staff are always helpful, particularly Annabel who has a great sense of style, she has helped me with two rooms at home and is always spot on with her advice. I was at the Sunday Market at on 3 September and up she popped again, full of smiles and guidance as to which small businesses were there.
Reply
Jennie Rees
05 September 2023
Comment from uk.trustpilot.com
Perfect in store service. Delivery was prompt and the delivery team were very helpful
Perfect in store service. Delivery was prompt and the delivery team were very helpful
Reply
Mrs Mary Baillie
05 September 2023
Comment from uk.trustpilot.com
As you know, I ordered a Gift card for someone for their Birthday, luckily I said to expect something in the post. Today she rang me to say that she hadn’t received anything. I am really cross as this was a special Birthday
As you know, I ordered a Gift card for someone for their Birthday, luckily I said to expect something in the post. Today she rang me to say that she hadn’t received anything. I am really cross as this was a special Birthday
Reply
Col
05 September 2023
Comment from uk.trustpilot.com
Excellent in every way. Very pleased with my purchases packing and delivery. Highly recommend.
Excellent in every way. Very pleased with my purchases packing and delivery. Highly recommend.
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LizJ
05 September 2023
Comment from uk.trustpilot.com
Added something to my order after I had made it and was delighted that they refunded my postage Love Neptune and wish I could buy in Scotland
Added something to my order after I had made it and was delighted that they refunded my postage Love Neptune and wish I could buy in Scotland
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Valerie Hill
05 September 2023
Comment from uk.trustpilot.com
A visit to Neptune is always a pleasure, staff are super friendly and so helpful. Have bought several items and always top quality
A visit to Neptune is always a pleasure, staff are super friendly and so helpful. Have bought several items and always top quality
Reply
Sharon McCready
05 September 2023
Comment from uk.trustpilot.com
I was kept informed about the delivery, when my order arrived it was very well packaged in quality boxes . My faux flowers where tied with ribbon and in tissue which was a lovely touch . I am happy with my purchase. I love Neptune as a brand .
I was kept informed about the delivery, when my order arrived it was very well packaged in quality boxes . My faux flowers where tied with ribbon and in tissue which was a lovely touch . I am happy with my purchase. I love Neptune as a brand .
Reply
Joseph
05 September 2023
Comment from uk.trustpilot.com
Very happy with chairs. Only problem was delivery being rearranged at short notice. When delivery did come, service was excellent.
Very happy with chairs. Only problem was delivery being rearranged at short notice. When delivery did come, service was excellent.
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Julia
05 September 2023
Comment from uk.trustpilot.com
I love Neptune and buy lots of products from them. Their customer service is second to none and delivery staff always really helpful
I love Neptune and buy lots of products from them. Their customer service is second to none and delivery staff always really helpful
Reply
Helen Walker Jones
05 September 2023
Comment from uk.trustpilot.com
A lovely idea and we bought candles and cheese from the market and a cup from Neptune. My feedback if you wanted to improve anything:- Ticket said 9.30 but store/event didn’t open until 10am on Sunday - No one checked our ticket which was fine but would have been nice if ticket holders got a little goody bay or gift? - We LOVE Neptune but not sure the Neptune side of the event was capitalised? Maybe we missed something But overall it was lovely and if you do a Christmas version we will be back!
A lovely idea and we bought candles and cheese from the market and a cup from Neptune. My feedback if you wanted to improve anything:- Ticket said 9.30 but store/event didn’t open until 10am on Sunday – No one checked our ticket which was fine but would have been nice if ticket holders got a little goody bay or gift? – We LOVE Neptune but not sure the Neptune side of the event was capitalised? Maybe we missed something But overall it was lovely and if you do a Christmas version we will be back!
Reply
Jenny
05 September 2023
Comment from uk.trustpilot.com
Amazing summer market at Neptune Bath, great products, friendly staff.
Amazing summer market at Neptune Bath, great products, friendly staff.
Reply
Julie White
05 September 2023
Comment from uk.trustpilot.com
Arrived at 9.30 at the time we booked to find nothing ready. Thought we would have a coffee and wait for everything to get set up and although it looked very open was told very sharply by a member of the cafe staff they weren’t open until 10 If you advertise an event to start at 9.30 then it should be ready
Arrived at 9.30 at the time we booked to find nothing ready. Thought we would have a coffee and wait for everything to get set up and although it looked very open was told very sharply by a member of the cafe staff they weren’t open until 10 If you advertise an event to start at 9.30 then it should be ready
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julie
05 September 2023
Comment from uk.trustpilot.com
Lovely store. The best Neptune one I have visited. Jaq’s cafe is great. A real asset to the shop. All makes for a good experience. Always a pleasure to visit.
Lovely store. The best Neptune one I have visited. Jaq’s cafe is great. A real asset to the shop. All makes for a good experience. Always a pleasure to visit.
Reply
Paul
04 September 2023
Comment from uk.trustpilot.com
Customer service said my Neptune tallboy must have been repainted as the picture I showed wasn't a Neptune colour. I ordered the Juniper touch up paint nevertheless and it was a perfect match!
Customer service said my Neptune tallboy must have been repainted as the picture I showed wasn’t a Neptune colour. I ordered the Juniper touch up paint nevertheless and it was a perfect match!
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Marian Latchman
04 September 2023
Comment from uk.trustpilot.com
A beautiful shop with lovely helpful staff. Really a treat to visit.
A beautiful shop with lovely helpful staff. Really a treat to visit.
Reply
Dr Jane Vogelmann
04 September 2023
Comment from uk.trustpilot.com
The service and friendliness and knowledge of the people in the Cambridge store makes it such an easy and pleasant experience
The service and friendliness and knowledge of the people in the Cambridge store makes it such an easy and pleasant experience
Reply
Susan White
03 September 2023
Comment from uk.trustpilot.com
The staff are just so friendly &helpful.The displays in eachroom are so well done it’ssuch a lovely store to visit &very rarely leave withoutbuying something. Susan White.
The staff are just so friendly &helpful.The displays in eachroom are so well done it’ssuch a lovely store to visit &very rarely leave withoutbuying something. Susan White.
Reply
GAW
03 September 2023
Comment from uk.trustpilot.com
Great quality. Helpful courteous staff both on delivery & build, and after-sales customer service.The delivery guys built the garden furniture and took great care with positioning, and instructing me on use of parasol. Took all packing away.Excellent service, start to finish.
Great quality. Helpful courteous staff both on delivery & build, and after-sales customer service.The delivery guys built the garden furniture and took great care with positioning, and instructing me on use of parasol. Took all packing away.Excellent service, start to finish.
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Simon Partridge
02 September 2023
Comment from uk.trustpilot.com
As always it is the quality of the items, furniture etc. that is associated with Neptune that is the strongest selling point. This was just a woven tray, ".... but not just any woven tray, it was/is a Neptune woven tray and that matters
As always it is the quality of the items, furniture etc. that is associated with Neptune that is the strongest selling point. This was just a woven tray, “…. but not just any woven tray, it was/is a Neptune woven tray and that matters
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Katy Kenyon
02 September 2023
Comment from uk.trustpilot.com
I absolutely love this store. I bought a beautiful sheepskin rug, some vintage cheese and incredible olives. Many beautiful offerings in a gorgeous setting.We will be back!
I absolutely love this store. I bought a beautiful sheepskin rug, some vintage cheese and incredible olives. Many beautiful offerings in a gorgeous setting.We will be back!
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Helen De Vere
01 September 2023
Comment from uk.trustpilot.com
I have dealt with Neptune for many years and I have never had a problem with them. They are a very professional company and are very keen to please.
I have dealt with Neptune for many years and I have never had a problem with them. They are a very professional company and are very keen to please.
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customer
30 August 2023
Comment from uk.trustpilot.com
Bought 2 pictures from your store and we were unsure how to hang them rang the store and they took their pictures down and sent pics of how it was done. Very helpful
Bought 2 pictures from your store and we were unsure how to hang them rang the store and they took their pictures down and sent pics of how it was done. Very helpful
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Caroline Gardner
15 September 2023
Comment from uk.trustpilot.com
We really like our media cupboard base, but, for such a high profile item we were disappointed to see black knobs and black hinges on our pale coloured unit. I was pleased to discover that you do have silver hinges, but no one mentioned them before. I was very sorry to discover that your alternative knobs are shiny silver. (Great in a kitchen perhaps, though not in ours). I shall have to go searching for knobs with a brushed finish.
We really like our media cupboard base, but, for such a high profile item we were disappointed to see black knobs and black hinges on our pale coloured unit. I was pleased to discover that you do have silver hinges, but no one mentioned them before. I was very sorry to discover that your alternative knobs are shiny silver. (Great in a kitchen perhaps, though not in ours). I shall have to go searching for knobs with a brushed finish.