BetNeptune Review

Customer service will go above and beyond to help you, their products are high quality I can’t recommend them enough I’m doing Neptune goodie bags for my daughter in laws for Christmas.

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Very helpful indeed, we had difficulty getting our old suite out of the front door in readiness for our new ones and after a quick phone call Joe came to take a look then proceeded to help get it out without any damage done ready for the charity shop collection.We are very pleased with our new furniture,and service from start to finish was excellent.

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Ordered a small coffee table which was in stock. Delivery was quicker than originally suggested, on time and good delivery people.

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Website so easy to use, quick delivery, perfectly package. Can’t praise enough.

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Ordered sample of paint at end September – as of 9th Oct still hasn’t arrived . Had to make a decision on paint. Didn’t go with Neptune paint unsurprisingly.

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Happy with kitchen and very happy with the agent we purchased through. However NEPTUNE DO NOT HONOUR THEIR ADVERTISED LIFETIME GUARANTEE AND BLATANTLY JUST REFUSE WITHOUT EXPLANATION.

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We travel from the New Forest to visit this store. Beautiful store in a beautiful setting with a great deal of interior inspiration. Staff are always welcoming and friendly, they take a genuine interest in your projects and offer valuable suggestions and advice.

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Very happy with our recent purchases of Chawton furniture, wall lights and standard lamps. Great quality and timeless design. The team in the showroom always very welcoming and helpful. Would highly recommend.

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Staff are very friendly and knowledgeable, products always of excellent quality and show room is a real delight

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Very helpful and patient in the showroom. Easy order and transaction over the phone. spot on time delivery and removal of packaging.Love my chair/stool.

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The staff at Neptune Winchester are very helpful. I’ve had a lot of different orders recently and they dealt with each one as I requested. The store itself is a lovely place to visit with lots of inspiration & a relaxing setting.

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Very knowledgeable and listened to what I was thinking of and then made constructive and very good suggestions! Very happy with Helena’s approach and ideas which will be implemented. Thank you

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Our new lamp arrived broken with marks on it & no more in stock! 🥲 usually always great with Neptune so this was disappointing.

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The atmosphere in the store was very calm and relax. I knew exactly what I wanted to buy(6 mugs)and was helped to do so by this friendly and soft spoken young woman, who wrapped my items individually very carefully.The Neptune Experience makes all the difference in a not always pleasant world.I can’t wait for my next visit when back in London.

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Neptune is a great place to shop, both online and in any of their beautiful stores. Customer service is great, products are lovely and the website is easy to use,

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Understanding One-to-one. Personal service has been received each time. Especially from Charlene a credit to your company.

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When I bought the sofas I was expecting delivery by the end of July 2023. I had to chase every time rather than was notified there was a delay. In the end the sofas arrived at the end of September. Very disappointing customer service.

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Helpful and flexible about delivery. Beautiful furniture enhanced by products that matched so well. The Cambridge shop is a joy to visit.

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Great range of quality and designed products. Delivered on time with great communication.

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The furniture is to die for. Wonderful welcome tea and coffee offered brilliant customer service from Lucy & Emily. I am saving up for a wardrobe l have my eye on 👀😁

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Friendly, knowledgeable and super efficient team who go the extra mile to help. Incredible quality as always.

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Delivery guys were superb, very efficiently assembled the furniture took all the packaging away. Thank you

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Product was not as advertised so I am a little disappointed.

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Neptune have always been great supporters of My WiSH, their local NHS charity, and this time was no exception.Jane designed a beautiful room in our Butterfly Garden which is for end of life patients and their families at the West Suffolk Hospital. She then went above and beyond by arranging for much of the furnishings to be donated. We cannot thank her enough for the time she put into this project. We were blown away with her plans and to see them in reality was even more amazing. Our donors have been thrilled by what she created. Huge thanks to Jane and Neptune for everything.

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Stunning Store and the staff incredibly helpful, especially Michael.He helped us choose our lovely new rug and helpful with advise on other products.

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I’ve shopped there several times now and usually the staff are ok. Not tremendously friendly considering what things cost, but ok. However, called there last week (Monday) and they were shockingly rude/disinterested. Great shame really. Not sure I’ll bother again.

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We are regulars here and our experience of ALL the staff is that they are excellent, knowledgeable and friendly.This afternoon we visited and were helped by Emily Grace and her colleague Adam. Not only did we get our usual high standards of help … so did our dog, Betsy, who was given treats. Wow!

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I would recommend Neptune as they have fantastic customer service always helpful and their delivery is very quick, through my recommendation my family and friends have purchased from Neptune and have loved everything. There is nothing not to like.

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Beautifully made dinner set (bowlsey)packaged perfectly no breakages arrived on time good communication throughout Love Neptune – can be pricy but worth it as great quality and service

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The carpet is lovely and soft but it was sold as being ‘flint grey’ and it is definitely more brown than grey

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We recently had Harriet, the interior designer, help us with ideas to revamp our lounge. Absolutely delighted by how it now looks. Very collaborative and took into account our ideas too. Harriet and all members of staff at the store were always extremely friendly and helpful. Nothing too much trouble. Excellent at keeping us informed re delivery of various orders. The delivery chaps were helpful, polite and punctual.Thoroughly recommend Neptune.

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Good quality items delivered very quickly. However, they were expensive.

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Great wall art purchased and as always excellent service from the Hailsham branch! We always thoroughly enjoy a trip to the showroom!

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Great service and advice from Daisy at Edgbaston shop.Only thing that detracted was the delivery from DPD who are rude and took 2 attempts to delver. On both days I waited for them. I have made formal complaint to DPD . Neptune delivery staff are fantastic. Worlds apart!

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All the staff are lovely and so helpful. The store was well stocked and everything in it was laid out beautifully. It’s always a pleasure to visit.

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The staff were so helpful and made the shopping experience fantastic. The shop is lovely too.

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The store and head office gave different advice on which ISO guard to use for my product. I’m still unsure the one I have is correct.

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I absolutely love this brand, but there isn’t a shop near us so I do relay on the websites. Twice found ordering ver easy, dispatch has been swift, delivery is excellent, as is the customer care on the occasional time I’ve needed to ask a question re size etc. I have not problem in recommending Neptune 5 star service from me ⭐️

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Efficient service. I was kept informed of my delivery dates, 2 days before given a 3 hour slot and on the day telephoned when 30 mins away. All very helpful and thoughtful. The drivers were professional and I didn’t have to ask them to take their shoes off, they did it automatically. My bed was erected super quick and all the packaging removed from the house. Excellent service.

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I spoke with Karen on the phone this morning she was very kind, patient and super helpful. What an asset to the team. Thanks again Karen x

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I have to say that although we waited patiently for our furniture and accessories. It was a very long wait.You sent a voucher for £50 before the furniture arrive, so I didn’t know what I would need till everything in place. The voucher had by then expired.

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During the course of a major downsize I was in search of something of a New Look whilst at the same time retaining some of my much loved Brown Furniture and my penchant for William Morris’ patterns for my curtains.I approached Flo, a designer at Neptune in Cheltenham and she came up with gorgeous and imaginative designs for my brand new over-55s apartment. Flo was incredibly helpful and fun to work with and she really got under the skin of the style which I knew I wanted but was unable to articulate for myself. So clever.The result is absolutely stunning and I am utterly thrilled with my New Pad.I cannot thank Flo and all the lovely team at Neptune Cheltenham enough for their enthusiasm, wonderful expertise and tremendous service, all served up with such fun, charm and smiles.Customer Service in Swindon cheerfully sorted the inevitable small hiccups and the Delivery Drivers were all so kind, helpful and efficient.Altogether I have had a really great experience with Neptune – their product is excellent, not cheap but very high quality and beautifully designed. Highly recommended.Thank you very much indeed.

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Always impressed with the quality of anything we buy from Neptune and the customer service is excellent. Loved our lampshades. Thank you.

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Lovely console table. Delivered by 2 delivery drivers who were very polite and took care and respect on my property

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We attended the Mood Board session and it was fantastic! The staff were so friendly and helpful. Nothing was too much trouble and it was so interesting and informative to get their professional interior design advice and suggestions. The session was relaxed and informal and there was no hard sell of Neptune products or services, just a lovely time with a group of like-minded people. We will definitely attend further events hosted by Neptune Bath!

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I attended a Moodboard Workshop with a friend and what a great time we had. Jane’s one-to-one advice was invaluable, opening our eyes to different colour schemes and furniture placement to really enhance our rooms. We came away full of ideas and ready to get started!

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Our second great experience with Jane creating another gorgeous design for us. A perfect colour scheme and beautiful furniture to complement our living room. The whole team were friendly, professional and always kept us updated. Can’t wait for my next project with Neptune.

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High quality product which matches the website photographs. The colour was just what I was hoping for. Arrived very well package and delivery was much quicker than I was expecting.

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Superb service and wonderful experience again, staff always willing to take the time to help customers make the right decisions. Thank you

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Disappointed with candles very expensive for such small candle and not much smell

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