BetNeptune Review

We recently worked with Flo and the team in Cheltenham to style and supply furniture for our new master bedroom. The level of service was exceptional and we look forward to working with Flo again in the future.

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Went to a moodboard workshop and couldn’t recommend it more! Jane was amazing and I came away feeling so inspired and excited about my room plan. Highly recommend!

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We ordered three bedsteads & headboards from the Farnham branch. They were helpful with choosing the fabrics and Catrina kept us updated when there was a delay with delivery. All assembled by the courteous delivery guys and we are very pleased with the beds.I would feel very confident in ordering from Neptune again.

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Product was exactly as I wanted. Great quality and professional friendly service from ordering to delivery.

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Ordered Dinner set online after seeing it in shop. Order was easy, delivery was free and quick.

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A really informative and thought provoking workshop. Great tips and lovely to have the opportunity to get specific advice at the end. Many thanks

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From start to finish it was a fantastic experience buying a gorgeous kitchen from Neptune, I would like to say a MASSIVE thank you to Amelia, James & Ollie from the Canterbury branch. We will definitely be having a Neptune kitchen in the new house too next year. Thank you so much!! Wendy & Brett.

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I came in to get some paint, you asked whether I needed emulsion, I said that I assumed so and I told you what it was for. However I see that I should have been offered Eggshell style paint. I have used it since I had bought it. It is not cheap and so am quite disappointed at the lack of appropriate advice.After writing the above review I was contacted by Neptune by both email and phone. I am pleased to say that my issue has now been completely and quickly resolved without any fuss. I now have the appropriate paint type in an appropriate amount with some additional useful advice to further protect my furniture.

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Beautifully wrapped, delivered on time and as always lovely products

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We have bought a few items from this store, all of which we love. But it was when one of them sadly broke that Neptune’s exceptional customer service blew us away.

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Only half of my kitchen was delivered when I was told it was in stock. Called head office so many times and no one gets back to you. Nearly six weeks on and still currently awaiting items to arrive and little communication. I find it such a shame as I think the products are of good quality.

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The quality of the stools we have purchased is outstanding they are beautiful and work so well in our kitchen. The delivery was as promised and on time. The stools even came with a small pot of paint to touch them up as they are hand painted, not expected and a lovely addition to have included as accidents do happen!

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Excellent service and delivery. Drivers very helpful unpacked and took away packaging. Delighted with my purchase.

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Neptune is always our go to place for all our home Furniture.The products and service from store through to delivery is first class.

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Lucy Engwell went out of her way to help me with a gift card purchase and presented it beautifully. Excellent service.Thank you Lucy for all your help.

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What a Fantastic Experience, we (The Cork and Truckle) were lucky enough to be invited to the Neptune Summer Market as a seller of Snowdonia Cheese. We had a fantastic time meeting new customers, making some great sales and gaining some valuable exposure as a small independent business. The market was expertly arranged by Maisie who provided great communication and support though out, we were always made to feel very welcome and the entire experience left everyone we spoke to, feeling good and very positive. We learnt a lot about Neptune and the excellent products they offer as well, so well done on an excellent market, we will be back.

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Attended a 2-hour workshop on creating a “moodboard” as an aide-memoire for design ideas for a room to be decorated/furnished. What a win-win this workshop was! I had few ideas about how to decorate our new-build flat but in 2 hours with 3 staff in attendance I (and 6 others) got advice and suggestions on paint colours, flooring, rugs, curtains, furnishings… and was given samples and paint to model it all on a take-home Moodboard. Plus, had lovely coffee and biscuits, lots of laughs, and concrete ideas for making my new home lovely. All for £10! Wow. For Neptune of course – they got 7 of us pouring over their catalogues, paints, fabrics etc. etc. and almost certainly all of us will purchase from the store now. The £10 is refundable if we buy anything… but I suspect I shall be spending LOADS more than that. Thank you ladies for a super morning, and top notch customer service.

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Bought some paint online, arrived well packaged. Amazing quality and covered a very dark wall in just one coat, as good as F&B at half the price.

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Great customer service in store and quality products. The delivery teams are fantastic – punctual, polite and efficient. Highly recommend. Thank you

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We are delighted with our lovely Suffolk kitchen. Special thanks to Sophie from the Chichester store who was a massive help from start to finish, Ian our project Manager and Ian our fitter. Many thanks…Neil & Melissa

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Neptune were excellent as usual.we ordered some lamp shades which arrived within a week- excellent service and great quality.

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We really like our media cupboard base, but, for such a high profile item we were disappointed to see black knobs and black hinges on our pale coloured unit. I was pleased to discover that you do have silver hinges, but no one mentioned them before. I was very sorry to discover that your alternative knobs are shiny silver. (Great in a kitchen perhaps, though not in ours). I shall have to go searching for knobs with a brushed finish.

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I have never used Neptune paint before but I had a particular shade in mind that my usual go to Farrow and Ball didn’t have. I received my paint charts within days of my request. I chose the three colours I wanted and I then realised they had a shop in York so I called the day before visiting to establish what they had in stock as I needed 15 litres of paint plus primer. I visited the lovely showroom the next day which was a Sunday and I was able to collect 10 litres and the other 5 was ordered to be delivered to my address. The staff member discussed why I needed the primer and advised because theirs is water based that I should use another brand for my particular project which saved me £75. I was very happy with the honesty and service I received. The Emulsion paint is lovely and thick and has given my walls great coverage with two coats. I had a slight change of plan with my project and one of the 2.5 litres in that colour wasn’t needed. My husband returned it two days later and exchanged it whilst buying another two tins and a small primer which having had the use of a water based primer explained to me I realised that would be needed elsewhere. My husband was sent home with the extra tins in a lovely canvas bag. I have been a slave to Farrow and Ball for 15 years (I paint my whole house every year) and have spent a considerable amount of money on paint but in future I will be shopping with Neptune as the quality is superior. The ability to buy the paint in Neptunes showroom rather than online was a much nicer experience, and the staff were knowledgeable, friendly and helpful

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Today we did the final sign off on our new kitchen from Neptune. What I’ve learned through the process is that you can’t pay for perfection – because humans aren’t perfect! But I don’t regret a penny I spent on my Neptune kitchen (and we spent quite a few) because from design through to completion we have been met with care, competence, kindness, solution focussed people and with a stroke of brilliance here and there (especially in our designer). There was plenty of humanity along the way (things didn’t run smooth as they rarely do in the middle of a remodel), but things not being smooth doesn’t need to be stressful if you’re working with people who care about getting it done right. We are absolutely delighted with our kitchen, with our bright orange tangarine everhot stove, with our old kitchen table and with space for a dancefloor if the table is moved (our design criteria was that the kitchen is always the place for dancing in the best parties). Our teenagers are using it much more, helping themselves to food and even cooking for themselves more. Our endless thanks to Clare, for her inspirational design and clear explanations of what was possible and what wasn’t possible and suggesting great alternatives, and to James for endless patience and kindness, and to the multiple kitchen fitters who made it all come to life. We love it. Thanks!

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My side table was delivered on time by two very helpful, polite employees and looks perfect in my sitting room.

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Every time I place an order with Neptune they are always incredibly helpful and polite. The delivery people are the same. Nothing is to much trouble. The products are amazing too!

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The helpfulness of everybody I spoke with on the phone and in store and the delivery guys were amazing and so nice! Well done Neptune you’ve nailed the customer service 👏

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Having been told before ordering that there was a 2 -3 week lead time for delivery, I received an email from Neptune 2 days before the expiry of that period to then say there was now a 3 month delay. As this was a second bedside lamp to match one already purchased, I had no choice but to just wait for it as the return period for my original lamp had then expired. Very frustrating.

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I ordered the Everhot stove (not cooker). Love your show roomsStaff always friendly and well informed, or willing to find out the information required. I gave a 4 not a 5 as they forgot to chase up a part of my order. However they responded very positively when i re contacted them. I would recommend anyone about to do some remodelling or redecorating to check out your stores. Love them

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The lads who delivered the chair were charming and helpful. They didn’t rush . The chair that was delivered is the perfect colour and works perfectly in the room

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Really pleased with my new Montague high back bar stools, very comfortable & stylish. Amazing delivery service, great experience will definitely be shopping at Neptune again.

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Very pleased with the sale and delivery service Neptune provides, we were kept informed from both office and drivers , Daniel and Hamid , really courteous even though we were their last evening call on one the hottest days yet !!! All installed and packaging taken away . Thank you guys .

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As always outstanding customer service- always personally greeted- offered a glass of Prosecco which was a really lovely touch and nothing was too much hassle for the lovely lady serving me!

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Your paint is too thick. It makes it tricky to work with. Cutting in was nigh on impossible. I had to dilute with water to make it even vaguely workable. This is my job so I know what I’m doing. The colour, the coverage were very good, but it’s just not workable as it is.

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Hi. The guys were very nice but the only reason that I am giving 2 stars is because they scratched our decking when they were moving the garden furniture around.

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All aspects of this purchase and delivery were excellent. After a phone call to order I was kept informed with all arrangements – the delivery was perfect andAll packaging removed… couldn’t have had a better experience.

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It’s a pleasure shopping at Neptune Fulham. Such a beautiful store and welcoming, friendly staff.

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What a positive weekend we enjoyed selling Brax to all the lovely Neptune customers in the fabulous Bath store.Maisie organised the market so well with good communication and unflappable ease and all the stalls complimented eachother. Annabel was a star seller, encoraging shoppers to try clothes on , taste everything and buy! Looking forward to hopefuully another one in the Spring.

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I had a lovely morning at Neptune browsing through the wonderful array of items on offer. Such a great selection of clothing, artisan products and food on offer.

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Order placed with Bristol, payment made to Bath.Same company but they don’t talk to one another!Order lost so had to go through process again, client had moved into their house before door knobs came for there hall unit

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Best part was not dealing with manager of the Bath store. Designers, drivers and customer service other than that single person are excellent.PS Our home is like a Neptune showroom so feel qualified to comment

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Absolutely first class support and guidance!Needed a speedy delivery because I didn’t leave enough time for a regular delivery, the company was amazing and got my paint delivered in time. Many Thanks!

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From the assistant in the Reading branch, to delivery, Neptune are top rate. Their products are not cheap but it’s quality, and the guys deliver with care. Shout out to Dean and Michael today for putting together my new furniture with due care and attention.

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What a delightful store the Bath one is. Light airy, beautifully laid out. Fabulous products and delicious cafe attached. Beautiful outside seating area to boot.Annabel Chapman helped us navigate the sofas, materials and furniture – what a joy she was. So knowledgeable, helpful and full of joy. We came away enthused and inspired.

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The Summer Market was just the experience I was hoping for – showcasing some beautiful local products in the gorgeous surroundings of the Neptune store. The rum tasting was delicious and made buying everything following that a little more relaxed! Well done Maisie and the team. Can’t wait for the Christmas one!

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Everything is great quality, packaged very well and delivery was on time so expect my wife will order more soon

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Exceptional as always. Love the team at Edgbaston! Haven’t had a bad experience with them or online. Always fantastic quality and the in store experience and experiences such as wreath making is always such a fun way to visit the store.

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We were one of the exhibitors at the Summer market and had the most wonderful weekend meeting all Neptune’s lovely customers (and their dogs!) and all the Neptune staff who are absolutely stellar. Maisie organised everything beautifully. It was such a fab experience and we’re so hoping you decide to repeat it at Christmas!

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Such a wonderful experience! The staff were so very helpful, super friendly and knowledgeable. Will be back!

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I am a regular at Bath Neptune, I love everything! Your staff are always helpful, particularly Annabel who has a great sense of style, she has helped me with two rooms at home and is always spot on with her advice. I was at the Sunday Market at on 3 September and up she popped again, full of smiles and guidance as to which small businesses were there.

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