BetNeptune Review

Staff and service was excellent, very polite, helpful and friendly.Ordered a mirror on Thursday and was delivered to our home on Monday.This was our first experience with Neptune at Canterbury certainly won’t be our last.

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Items were over 20 days late than the projected delivery date which meant I could not finish my bathroom on time. The furniture that did turn up had a significant amount of defects.

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Fabulous store and fantastic staff. Great knowledge of their product range. So so pleased with the Montague chairs and stool. Rebecca and Kate are a credit to the company

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Attended the BSE store for a Moodboard workshop, although have visited many times to pick up smaller bits and pieces.Workshop was fabulous, left with some great new ideas, Gail and her colleague were excellent, making us all feel relaxed and testing out our ideas. Highly recommend and can’t wait to catch up with Gail and the team again to bring the room to life!Also wanted to flag how welcoming all the staff were to my incredibly sassy little cocker spaniel, when I brought her with me one time. She’s a big fan.

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We have recently used the design team at York to refurbish two rooms. The experience from start to finish was fantastic. The designer took the time to understand our needs and how we used the rooms, visited the house to get a feel for the light and space within the rooms and the designs we got back were everything we could have hoped for and more. Nothing was too much trouble the whole team from design to customer service to the delivery team were excellent, professional, polite, and friendly. I will certainly use the design team again, the details and thought that went in to the designs and the finished rooms was superb.

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Wonderful to visit the store yesterday, such beautiful things whatever you want. Jo was fantastic. I’ll be back!Thank tou

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Excellent service – goods delivered well packaged and promptly. Great quality and very stylish products.

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I was given wrong advice via customer support email. I called the Farnham shop to verify and was given the correct advice. The lady was so helpful and managed to order the extra marble tiles I needed to arrive the next day. She went the extra mile and that’s really appreciated. I’ll definitely be shopping at Neptune again! We plan to get a bed and some paint for our next project.

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A little disappointed with the sheepskin rug received. I fully appreciate that fleeces vary, but the first two received are twice as thick as the third one I ordered. At a cost of £155 per rug I would expect a better quality. Purchased on-line.

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always very helpful ,however small or large your purchase is.delivery came on time all stress free.

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The delay for delivery started at 5/6 weeks, it was then extended for a further month.It was only when I phoned Customer Services that delivery was made 6 weeks following ordering. Furthermore the granite table was not as ordered, it had no central hole to accommodate a parasol. Very poor service.

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Big thanks to Emily and Georgia for designing our bedroom and dining room! The process was a pleasure and we love the end result. Thanks to the whole team at Neptune for sorting out any issues quickly and efficiently.

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I was kept informed of my delivery time and my kitchen carver chair was delivered exactly on time. I am delighted with my purchase and the service. I highly recommend this company.

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Haven’t received orders as they changed my shipping address and have had to drive half way round the country trying to find the houses they delivered too .. x3 times this has happened Also when actually delivered.. times between ordering and shipping are extremely delayed Ordered on store also lanterns in May and they have now updated me saying they will be there end of September

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I’ve ordered twice online with Neptune over the past 18 months, both times it said the light fittings were in stock, then after purchase, both times the receipt said expected delivery in 4 months. Long wait with no updates – I’ve had to chase both times, cancelled one order as it never arrived. They’re friendly, and the products are beautifully made – but the online shopping experience is awful.

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Shailie & Emmaleigh at Neptune Guildford are a credit to the store! We received expert advice when purchasing lamps & shades. An all round excellent customer service experience thank you!

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My order was taken 23 July with delivery stated by 30th July and the parcel still hasn’t arrived by 7 August. Very disappointed as the order was 2 birthday gifts for 30 July and 4 August. No communication or update from Neptune.

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My neptune products were delivered quickly and intact. I ordered a ceramic pot and some prints so there was a degree of delicateness. However the reason I have only given 4 stars is because I thought the amountt of packaging was excessive. It was all cardboard so easily recycled but I would say about 30% too much, even when protecting my products.

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Store is inviting to look around . Staff helpful and informative and always offer you a coffee . The furniture is of the highest quality and so is all the other products they sell .

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Purchased 3 Shaftesbury Pendant lights. Had to wait several months and all of them have bubbles in the glass. Which is a manufacturing default. I have been told by the York store that they can reorder some but these too many have imperfections.This is disappointing as the lights cost a significant amount of money.We also purchased 3 Suffolk high back chairs.2 out of the 3 have different length legs and rock. The other has a leg that has been made from different colour wood.This is disappointing and will not use or recommend Neptune again.Alot of their products are made in China and are of poor quality.Would like to be able to upload photographs.Please could you contact me as you have my contact details. It is a shame that the issues were not addressed in a more effective way when I have contacted the store previously.

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This was our second delivery of furniture in a few weeks and once again the delivery team were great, friendly and efficient even after they had to deal with a broken down van.Many thanks

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Mandy was very helpful in Colchester today – measuring Arundel bench legs to ensure they would fit under Harrogate dining table!

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I needed two new sofas, and so I qualified for a Neptune designer and she was amazing. My sitting room was transformed from a very ugly grey room, to soft blues, greens, two wonderful large Eva sofas, large footstool, two Matilda chairs, some Coniston tables, and now the room is relaxing, but also smart, and great for entertaining.

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I recently visited Neptune to find cushions for my shepherds Hut.I can’t thank Lucy enough for being so friendly & helpful with loads of advice. I now have the most beautiful shepherds hut to relax in, thanks to Lucy.

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Recently called at Neptune York.Have been looking for a picture for months, and at last found the perfect one.The staff were extremely helpful, showing pictures not in stock on the computer screen. Then arranging delivery. Also bought other things which staff were again very helpful with.Excellent quality products supported by excellent customer service.

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I love Neptune and have been a loyal customer for many years – the quality is exceptional and the staff are fantastic. The only problem I find is stock availability and delivery times. For instance, it would be incredible if next day delivery was an option. I completely understand that market pressures influence this, along with stock availability. However from a customer perspective, this would be an amazing improvement.

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Like your products a lot but whenI try to exchange an item i bought on line in store. I had to pay for the exchange before the refund comes back in a week. You’re holding my 150 and had to pay another 120.

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So pleased with my Neptune purchases. My baskets are just perfect for my requirements & lovely quality. Love my place mats too & my wren bird ornament. I need to keep off the website as I’ll keep spending!

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The shop was totally beautiful. Lovely experience walking slowly around, everything displayed beautifully and so many ideas to be had in store.Staff very helpful, but not pushy at all.

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Fantastic in every way! Great brand and beautiful quality – not all complete yet but will always shop at Neptune xxxx!

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Neptune – pretty things and a lot of good quality things too! I would not look any further for a high quality furniture at more or less reasonable price, which is also very well designed. But boy, oh boy, a few of your staff I had the pleasure of meeting have a snobbish attitude. Do your business a favor and train your staff to be nice. This won’t cost much but will make such a difference!! After all, you don’t want to be constantly putting your items on sale. Best of luck!

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I have recently acted as the main contractor and overall project manager on the renovation of a large Victorian house in Ipswich.The owners of the property had complete control over the finish and quite early on had decided on a Neptune kitchen.As a development company also, we have used numerous companies over the years for our kitchen supply but although heard of Neptune had not used them ourselves.I was not sure what to expect and it is always a concern when we hand control of what is a very large part of the build, over to a company that we have not worked with before. From the first site meeting with Nish, I was confident this element of the project was not going to be an issue for me.Rob the site surveyor and technical point of contact, was excellent. Renovation seldom runs smoothly and Rob made numerous site visits to discuss the M&E, check measurements during the fit out and arrange adjustments to the furniture where necessary. He was also able to move delivery and fit dates around when bad weather in March prevented us getting water tight in time. This was a welcome intervention.The fitter Alvro was also very good and rarely bothered me with fitting issues he may have had.All in all it was a really stream lined process and I would recommend Neptune to others.I cannot speak for the owners and their experience in the showroom but from my perspective I was impressed with the company and their team,Gary SallowsChapel New Homes

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Very helpful staff but delivery a week later than stated. Product on arrival beautifully presented.

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Why haven’t discovered you before? I visited on Friday, looking for a gift for a friend Laura Em( long hair) gave me loads of ideas put in my budget no hard self and no pressure. I will certainly be back for the customer service alone.

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Good service in store and a fine product. Our issue was that two of four items arrived damaged so very frustrating to have to wait for replacements. Customer service eventually called us and said there was a further delay and even after stating this was an issue we have still not had any further contact. So a few weeks later and still no wardrobe or replacement table. Disappointing from such a high end product. We chose Neptune over Susie Watson for our table and wardrobe and now feel this was a bad decision

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After not getting a good connection on the website I sent a message to be contacted immediately and told a store would contact me ….the service I got from that store was extremely impressive and this is coming from a retired buyer of Harrods and Sacks in New York. Well done Neptune

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A beautiful store with high quality products and very helpful staff. I enjoy the special events and thought the recent talk on paint colour was very informative and well organised.

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We have just finished installing our beautiful Suffolk kitchen in our house in Spain. From the moment I walked into the showroom in Cheltenham I felt so welcomed and supported in what I was looking for. From having a delicious cup of coffee to discussing the details of our project, Patsy could not have listened better or understood our space more fully. Even though small, she came up with some great ideas and advice and was endlessly patient and enthusiastic. Now it has arrived and we chose the standard colour of Driftwood and Silver Birch, which look natural and calm in our space. The craftsmanship is excellent and the interiors of each cabinet are attractive and seemingly more spacious than expected. The aftercare for installation that we have received has been very helpful. I would highly recommend Neptune for anyone looking for a new kitchen.

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Our whole experience from start to finish was exceptional. The team at Southport have been fantastic, kept us informed right the way through, nothing was too much trouble.We are absolutely delighted with the quality of our new kitchen, and the rest of the furniture we bought.It has transformed our living space !A huge thank you to Caroline and Sarah.

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Sorrel turned around our scheme and budget from initial meeting in 24 hours – brilliant service.Philip Alleston

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Overall the experience was good which is why I have 4* and feel less would be unfair and we are happy with the products. Also the men that delivered our furniture and built it were absolutely brilliant. However, with the design service the lady we were using left and after that communication wasn’t great. I had to chase to find out when items were being delivered, I was informed that one was going to be a month late and there was no apology, and I got no notice of when this item was coming and we were away so it was left outside our house for a night until our neighbour noticed and collected it. We were told a designer would come and help ‘set up the room’ but no one showed and even the delivery men were surprised by this. I understand that perhaps our order was less than others (circa £5k) but this is still a lot of money and we should be felt to be valued whatever we are spending. I did even mention how I was looking to do a lot more in our house (design 2 new sitting rooms etc) but I will seriously consider this now having had this experience.

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Purchased a nice candle in April. The wick has burned right down to the bottom leaving around 60% of the wax behind. It now doesn’t light. I politely requested their comments about this deficient item (we know Neptune candles are not cheap, but we love the fragrance) as we are fairly proficient with a range of candles in our home and we’ve not encountered this before. To be replied to with ‘read the instructions’ (I paraphrase a little) is not overly helpful …. I’ve reviewed Neptune very positively in the past so sadly this is an exception.

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I have dithered about writing a review about the Neptune sofa I bought as the staff are very good and my complaint was dealt with without quibble. However, I did waste 4 months waiting for a sofa that was not the same as the one I tested in the showroom or as per the advertisement. The ad for the Olivia sofa referred to sinking into this comfortable sofa and indeed the one in the showroom was very comfortable. However, what I received was a rock hard sofa that felt like you were sitting on a wooden bench! The problem appears to be that the furniture is made in china and quality is hit and miss. I understand from a staff member that this is a frequent problem. The showroom, interior layouts, staff and manager are all excellent but unfortunately the products that I have purchased have not. For over £3000.00 I got a sofa that was unusable. We did keep it for 3 weeks and noticed that the fabric rucked up in that short period of time so we imagine that it would not have lasted long. I was offered a full refund which was good but the waiting and wasted time was very frustrating.

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Very friendly and professional team. Lovely products and a fabulous environment. Would be even better if there was a coffee shop there too.

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Always such a treat visiting Neptune Chesham! I attended the colour event in store yesterday with a friend and we had such a lovely time. It had such a relaxing atmosphere with lots of nibbles and drinks, and a beautiful goodie bag to take home, which was a lovely surprise! The talk from Simon was so informative and interesting, and I came away with so many ideas and tips for my own home! We then enjoyed a mooch around the store, which looked beautiful as ever, and the whole team couldn’t be more attentive, friendly and welcoming throughout our visit- We always had a refreshment in hand! Overall a wonderful experience as always, and I look forward to attending lots more upcoming events in the future!

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I had a delivery today from Neptune Outlet and Paul & Jay were very friendly and took my 2 side tables and placed them where I asked. I will definitely recommend your delivery service to my friends and family.

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Love the way the shop is set out as makes it easy to visualise items in a home setting. Beautiful surroundings and overall ambience and the staff in the Harston and z Bury St Edmunds stores are very friendly. Love exploring the shop and getting inspiration for home interiors as in the middle of renovating our property. Products are expensive but you certainly get what you pay for. Highly recommend.

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I’ve just completed the first phase of work on my new house and I couldn’t have done it without the support, inspiration and direction of Vicky Hill, the Interior Designer at Knutsford Neptune. Vicky is so easy to work with and I felt a great connection with her immediately. She has an easy, relaxed, friendly style and her enthusiasm for what she does shines through. The project has felt like a collaboration. Vicky has listened to my ideas, been honest (which I greatly valued) and her commitment and support, even with the finer detail of the scheme, has been first class; she’s clearly a very talented designer. I’m very much looking forward to continuing to work with Vicky to complete my project and do so with the knowledge that I’m in very safe hands. Thanks Vicky.I’d also like to say well done to the rest of the team at the Knutsford store. They always make you feel special; a super professional, friendly bunch. x

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I love everything from Neptune and understand there was a design issue which delayed this delivery however I ordered these mugs in January and finally delivered in July!

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Patsy from the Cheltenham store helped us choose our items and gave some very helpful advice on colour, the green inside to our bookcase is really attractive and not something we would have though of doing. She came to oversee the delivery of all 4 pieces of furniture to ensure we were totally happy with the order and delivery. We could not have asked for more attention to ensure customer satisfaction.

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