BetNeptune Review

Even though I have had a problem or two Neptune have been incredibly detailed and thorough in their dealing with the problem.

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Delighted with our new sideboard. Great in store advice and service and very helpful delivery men. Only downside was the original delivery date was changed to a week later due to volume of orders in the paintroom.

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Bespoke dresser (v expensive) delivered twice in faulty condition. We were left without a dresser (having disposed of our old one) for two times one week + so all contents on kitchen table.. Would have expected a replacement instead of repairs. Customer Service a disaster. See my correspondence. No real apology and nothing at all from store from whom it was ordered.

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Easy to place the order. Great communication/updates. Very quickly delivered. Very well packed. Gorgeous colour and quality.Will definitely buy from again

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Caroline Redfern White, home specialist at your York store is an absolute credit to your company. I received 5*** service She went out of her way to advise me and help create the perfect look for my holiday cottage – she listened and gave me lots of options to choose from. I’m so happy with the end result and I’ll be back to see her to complete my other rooms … bedrooms next. Thank you Caroline

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Just had our new Harrington table and Parasol delivered by Nathan and Steve.The table is lovely and the guys set it up with the parasol for me, even though it was raining. We have purchased a lot of furniture from Neptune and we are always happy with the service and quality.Special thanks to the guys for their happy and efficient delivery and setup.

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I had to write this review because of the excellent and kind customer service I received from Reading Neptune. Laura and her team went completely out of their way to help me and I couldn’t be happier with my garden furniture. I wish all shopping experiences were as brilliant. You won’t go wrong if you use this store. Thank you again Laura you are a star !!!

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Have to give Jo a shout out from Neptune store in Chesham.I called today for some replacement bulbs for lights that I had previously ordered from Neptune. Jo was so helpful and got things sorted in an instance. Thanks Jo you are a star⭐️

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It’s a beautiful shop with beautiful furniture ! The staff were friendly and approachable. There was a relaxed atmosphere where you could just browse if you wanted to. The staff were readily available to help but not crowding you.

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I attended an abstract landscape painting workshop hosted at Neptune Bath. I thoroughly enjoyed the whole event – Laura Richards the artist was so friendly, she put everyone at ease and was so encouraging. I love the Neptune store, the setting was great and felt like we were in someone’s home. The Neptune hosts were lovely and very welcoming. I will definitely be looking out for other events being hosted here!

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This is a follow-up to a review posted on 9 May 2023. At that time there were two failed deliveries due to damage to paintwork and poor quality control. Today marks the fourth aborted delivery. Again damage and poor finish to the paintwork. I’m expected to believe this product was quality checked before it was sent for delivery, but how with such obvious damage? To say I am frustrated and disappointed is an understatement. I’ve lost all faith in Neptune following this experience and am now left wondering how many attempts should it reasonably have taken to get this right for a customer? Or do I now look to source furniture elsewhere.

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Very easy to use website and Neptune called me twice to confirm the delivery details both times extremely friendly and helpful.

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Dear Ms MyattWe wish to bring to your attention the excellent customer service we received from your staff. Over the last 13 years we have enjoyed visiting both your store on the Bath Road and the Chesham branch to purchase items for our home or paint from your fab range Our daughter is also a fan of Neptune she has a cottage in the Chesham area, and loves the Chesham showroom ( always a lovely experience) The customer service in both branches is always exceptional and on Tuesday 27th June when we we visited your Bath Road store for some advice, your staff certainly did not disappoint .We were greeted by three lovely welcoming ladies. Taylor took the lead and asked if we needed any assistance, she was most helpful, nothing was too much trouble, she is very knowledge of your product and really went the extra mile to make our visit enjoyable. Whilst we browsed she made us a cup of most welcome coffee 😃 what service !!!!!When you read in the media that good customer service is dead, they obviously have not visited a Neptune Store where great service is in abundance.We understand that you were on annual leave. It must be very comforting that in your absence the store is in very capable hands. You have great asset in your staffing“WELL DONE NEPTUNE “ please convey our thanks Kind regardsTrish and John Skinner

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Excellent customer service in store. We looked at a number of tables. Staff were knowledgeable but didn’t push and left us to ponder while we made our decision. We were informed of delivery date which we needed to change. The delivery drivers were also excellent. They assembled the table with great respect for our property. I would have given 5 stars but no attached info on product maintenance.

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The staff at the Bury St Edmunds Neptune store really do go above and beyond to make a great customer experience. I was kept informed of my order and delivery date and am very happy to recommend this store.

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Very helpful and speedy reply to a quiery. Quick dispatch and delivery of lamp .Bulb would have been nice though considering the price of the lamp !😉

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Again Neptune came up trumps. Our order was speedily dispatched and the product just what we wanted. The only oddity was that a crucial part of the address was somehow chopped off in the final billing and there was no way of changing it. The delivery driver remarked on it but said he used his intuition which turned out to be correct.

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I cannot rate Katie, Sophie, Ian. Jo and Bryn highly enough for their professionalism, enthusiasm, design and build quality at the Chichester store. We are beyond delighted with our stunning kitchen. Our space was a little unusual and they relished making it everything we wanted! The after care is second to none too!

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I cannot praise booking services enough. Emails are personal and polite. Responses are timely and helpful. Alternative delivery instructions are accepted with respect to my commitments. A first class service.

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Very helpful when I was in the Chester Store, and the delivery people were most helpful, so an all round good experience.

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I absolutely love Neptune. The workshops are extremely interesting and give me lots of ideas to create floral displays at home.The staff make you feel so welcome and it’s great to chat to like minded people over great coffee! Thankyou!

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The customer service that I was given from start to delivery of my furniture was first class. Very helpful lady showing me suitable items in the Bath shop. Quick and efficient delivery information and follow up. Big shout out to the delivery men. They were lovely and took their shoes off before walking on the carpet, they gave me clear information on how to clean my oak and couldn’t do enough to help, they even put the console table in its new place for me and took all of the packaging away. Loving everything Neptune 😀

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Absolutely exceptional customer service from start to finish in your Fulham store from Rachel and Daniela. I’d had to return a stone lantern that had some cracked glass. Both these team members were wonderfully helpful kind and attentive !

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I bought sheets, pillow cases and a quilt cover from Neptune, everything arrived within the predicted delivery period. The quality and design are excellent as expected. Very pleased with our purchase.

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Beautiful ambience in the Bath Neptune showroom, showcasing some of their gorgeous homeware whilst Novel Wines told us about the lovely local produce. Maisie and Amber were excellent Neptune hosts! My husband (no previous Neptune experience) was bowled over by the whole evening and inspired to buy…a painting!!

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What a fantastic evening. We got to learn and try delicious English wines in a lovely room decorated by all things Neptune! Thank you to the team who were amazingly friendly and sent emails ahead of time and I was able to let them know I’d be a little late.

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Good quality goods, which came quickly and well packed. 4 stars rather than 5 because whenever I go on the website some of the items I would like to buy are not available often for weeks or months.

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My parcel hasnt arrived.I checked the confirmation and it’s not myAddress on the shipping company confirmation, I had went to the house that it was posted to and they are saying they don’t have my parcel !

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As always Neptune is a wonderful shop to browse around, full of beautiful and tempting items! I had two very nice ladies who helped me choose a lampshade for my lamp, which was delivered to the shop at a later date and I was informed of its arrival immediately.

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I recently attended a group Design workshop at Neptune Bury St Edmunds with Gail. During the course of the two hours Gail helped me to create my own sample moodboard using beautiful samples from Neptune. I found the whole experience a wonderful insight into the world of interior design. I came away having made new friends and revitalised with ideas for my project

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The dishwasher in our Neptune kitchen failed after a lot of years and a lot of use, so I contacted the Neptune Bury St Edmunds office to see if they could supply and fit a replacement. Connie was really helpful right from the first contact, she helped us find the right replacement and arranged for it to be installed. Steve arrvied exactly as planned for the installation and was super helpful and efficient, installing the new dishwasher, and leaving everything working and in perfect condition. Thank you so much for all your help and great service.

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We have used Neptune for a number of year and always been happy but this time the cushions on all our garden furniture have horrible stains after some light drizzle from one day in the first week. A very unsympathetic and unhelpful and unfriendly response from customer service citing the care and cleaning guidelines, which even say light drizzle should be fine. After spending the best part of £10k on outdoor furniture we expected a far better product and nicer service.

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Such helpful, friendly, welcoming and warm staff. They offered refreshments, advice about what we needed and options. They took such care and time with us, showing us alternatives online if pieces weren’t in store. We felt so looked after. We love visiting our Neptune – even browsing is such an enjoyable experience! Thanks always to the team.

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Paint was very quickly dispatched, great quality and an amazing choice of colours which are a bit different from usual popular supplier. Overall I’m very happy with my choice and would recommend shopping with Neptune

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Very disappointed with the quality of the parasol. And the fact i has to put it together!

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After serval months admiring the Edinburgh Round Mirror from Neptune I purchased the item to celebrate our 5th wedding anniversary. The mirror arrived and was perfect, the only down side was putting the mirror up on the wall. I class myself as having strong DIY skills, that said this mirror challenge me with great frustration as the amount of measuring to ensure the screw hole points on the wall were correct took more time than needed.Neptune , would you please give future customers a helping hand and provide a very simple paper template of the fixing holes, which can then be easy transferred to the wall. It would make placing the mirror on the wall so much less painful.

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Working with Jane and Bethan at the BSE Neptune location was a breeze. From our first design consultation with Jane, to regular order updates from Bethan – everything was top quality in terms of customer service. Although there was a slight delay on a couple of our items, that was inconsequential compared to the transformation of our family living room and additional areas of our home. Thoroughly recommended and we’ll be back again in the future, no doubt!

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Lovely experience in store was greeted by friendly welcoming staff. Offered a lovely coffee. Showroom was inspiring.

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Staff at the Winchester store are always friendly and helpful. My recently placed order with them arrived quickly. I have also previously had my kitchen designed and fitted by them. Extremely happy with the finished product and customer service.

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The York team are always so nice and helpful. I’ve purchased in-store and placed orders through the store. Audra is always lovely. The shop always looks lovely and is well presented.

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Always first class service with a smile . Every customer is made to feel visible wether you’re buying one plate or a whole dinner service . You’re always greeted upon entering the shop . Wish all shops had the same level of customer service .

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Kitchen experience was a nightmare. It took over a year to correct all the problems, with myself making the phone calls and chasing all the time . Awful experience. Compensation was 500 pound gift vouchers. Insult!

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Swift delivery and by two really great chaps – super helpful and nice and ensured the sofas were in place and ok.

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Easy to order online and when I had a query the customer service team resolved it straight away. Took some unused paint back and refunded straight away – great paint too ?

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A big thank you to Neptune of Bury St Edmunds. We are absolutely delighted with our new kitchen. Sophia Lemondine-Martin did a great design and her colleagues Connie Hall and Rob Fruin ensured that the installation by Craig and Dean went smoothly and to plan. Thanks also to fabulous painter Mitchell.

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Beautiful item of furniture and cannot fault the customer service from start to finish.T

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Chose Neptune Hove to design our new kitchen and we are delighted. The planning and design process was great and we got good advice and support from the team – Laura, Heidi and Gary. Craig and Dean were really knowledgable and experienced installers for Neptune. Great job. Everyone made this a smooth process for us and we love the kitchen.

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The team in the Knutsford team are great. Always very helpfulSadly, the delivery team have let the company downThe ‘white glove’ service didn’t happen. The two chaps who delivered a double Chichester basin unit dumped it in our garden room and scarpered. My husband chased them down the drive but they refused to come backFortunately for us our heating engineer was here and helped us take it upstairs. Not impressed

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The bed was delivered but there were no main fixings. The date for these to be delivered was a fortnight later. I have just been informed that the men do not have the fixings on board for today’s delivery.Mistakes happen but not twice. I suggest that you look at your logistics

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Elise and Laura at the Neptune store in Bury St Edmunds were both extremely helpful, friendly and professional and, most importantly, never pushy. I cannot fault them for being a great help with my dining furniture. I felt very valued and was very happy to give them my business. I look forward to receiving the items as soon as possible!

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