BetNeptune Review

A massive thanks to Gianni! He gave great advice and was so reassuring. I was nervous about picking paint colours for my new home and Amazingly Gianni was able to make the whole process enjoyable.

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Great service and help from Natalie and the team at Neptune Weybridge. Needed details of some replacement LED lighting and fittings. They very kindly contacted head office, who promptly sent replacement part for free

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Placed online order which concerned me ,would be delivered after I left for an unexpected trip .Laura ,Head Of Customer Experience ,tracked the packing and delivery of the parcel and assured me it should arrive promptly ,and it did .First class customer service .

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I’ve had a great experience from start to finish of my kitchen design and fit. Very professional, helpful and supportive. I would highly recommend Neptune Cambridge.

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A very disappointing experience. The design was flawed (eg excessive gaps around built in appliances), installation delayed with a range of issues in execution (eg skirting not fitting properly). A couple of the cabinets have been discoloured and some wood has split. Our different issues are still not sorted out several months on, with a general air of arrogant dismissal. Having used John Lewis of Hungerford and Mark Wilkinson before I would definitely point any potential buyer in their direction over Neptune. Much better products and service generally.

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Ordered a gift card which did not arrive on time .. contacted customer service and they had a replacement card delivered out to me the next day . Very helpful efficient service … highly recommend!

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The item arrived in good time but unfortunately the paint sample was nothing like the colour expected. After 3 coats of the paint it didn’t match the colour on the tin. The colour we ordered was Rhubarb but it looked more salmon/pink. The consistency of the paint was good but it was let down by the shade of the colour. I would be cautious choosing colours in the future as maybe Neptune paint lacks pigment

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I am thrilled with everything we have purchased from Neptune. We have had sofas, tables, lamps, mirrors, tiles and all the paint. We look like an advert for the shop !. All very good quality and any problems are dealt with very well.

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Thank you to Sophia, our kitchen designer, who made every effort to produce a beautiful design. Thank you to Connie at the store, who dealt so efficiently with any questions we had during the installation. Thank you to Steve, our craftsman fitter, who turned a mountain of delivered boxes into a beautiful kitchen!Thank you Mitch, for the carefully painted kitchen cupboards.We will definitely recommend Neptune Bury St Edmunds, and we are thrilled with the finished result.

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Order was placed quickly and efficiently (so much nicer speaking to someone than ordering online!!!) Arrived when promised excellent quality product. Thank you

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We’ve just had our Chichester bedroom furniture delivered and absolutely love it. Great service from the York store, kept well informed throughout the process and top marks to Nathan and Steve who delivered it – they couldn’t have been more helpful!

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Not only have we got the most beautiful kitchen, but the whole planning & design process has been so amazing. Aneeta, our Neptune designer, did such an incredible job designing our kitchen. She really understood what we wanted to achieve and she was so creative with her ideas. She also made us look at our kitchen space differently and how we could maximise on how we use it. I love our kitchen so so much, it’s timeless and beautiful. The craftsmanship of the cabinets and the attention to detail is stunning. I’m so grateful to Aneeta and Neptune for designing us such a beautiful kitchen and for making the whole project journey such an enjoyable experience.

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A big thank you to Chloe and all the team at Neptune in Chesham, having a new kitchen is always fraught with tension! From the design process, to their patience with us and our builders and to the installation was exemplary. A big shout out to Anthony – the fitter – who’s meticulous attention to detail and not to be rushed until is was ‘just right’ was reassuring. On to the conservatory design service now, Neptune!

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Neptune is always an absolute pleasure to visit. The man serving me couldn’t have been more helpful, extremely pleasant and just made my experience even better. I would visit there every week if I could!!

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I love the clean , well designed furniture and appreciate the tast of all accessories. Ordering was easy and reassuring. Samples sent and dates met. Delivery was efficient, helpful and personal. Wish I could afford more.

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Good customer service who helped navigate the options to choose fabric and colour. Unfortunately the new payment system for paying for an order was a nightmare and took about 25 minutes to pay after the decision had been made. Really wasn’t a good experience

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Recently finished having our new kitchen fitted and absolutely love it.Neptune Tonbridge have been a joy to work with, from design to installation of our new kitchen, the whole process has been so straight forward and easy, from what normally could be found to be a stressful experience. Customer care and satisfaction you can tell is paramount. Tom our kitchen designer and James our installation manager particularly have been great. Thank you.

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I returned 6 metres of fabric Orla Apricot to the Bristol store as faulty and asked for a receipt to prove I had left the goods back at the store. The manager said she would send me an email as proof. This email has not arrived. Now I;m concerned because I have left £360 worth of goods and have no receipt

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So lovely and thankful to the lovely ladies in Neptune Cambridge. It’s officially now my little girl’s favourite shop as she got to watch whilst mummy was shopping ? and thank you for keeping our little giraffe safe when we forgot it on the last visit.

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The process of buying a TV cabinet from Neptune Guildford was a pleasure from start to finish. At a time when sales staff in other stores seem to know next to nothing about their stock, the expertise shown by Neptune’s Emmaleigh Flower-Bond was exceptional. Delivery was made on time and I found the quality of the cabinet and its custom paint finish to be faultless. A special mention must be made of their delivery team. They were polite, respectful of myself and my house, installed the cabinet perfectly, removed all packaging and ensured I was happy with it before leaving.

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Walked into your Winchester store and was greeted by the gorgeous staff. Super helpful. Bought one of your dreamy coffee tables. Lizzie was super efficient and helpful with delivery etc. also have great advice with regards to paint choices for a south facing room. Amazing service and wouldn’t hesitate to go to your store again. Your staff are a credit to your brand name.

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Beautiful store and welcoming staff and a lovely environment for cookery demonstration which I attended yesterday 16th March ran by Becky Wilkinson

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My wife and I recently commissioned Liz to undertake a flower arrangement for our Neptune kitchen. I would just like to share how pleased we are with the work Liz has done. Liz’s understanding of the brief was executed perfectly. Her attention to detail, talent and professionalism was truly outstanding. Thank you Liz…..you are a true ambassador for Neptune.

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Made to feel so welcome, but then left alone to wander around this lovely store. We did seek help when needed, which we got and we also had a lovely hot coffee as well. We made our purchase. A lovely experience from beginning to end at Reading.

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Absolutely love this place!! Friendly staff, beautifully laid out room sets and easy parking. I attended the food demonstration with Becky Wilkinson today and it was fabulous! Really informative and Becky was so interesting! FIVE STARS!

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Attended a cookery demo and it was an excellent experience. Becky Wilkinson was informative and a great cook!

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I attended a cookery demonstration in the store today by Becky Wilkinson which was v enjoyable. The store was lovely, v homely and comfortable feel to it. Kitchens and loving rooms beautifully laid out and displayed. Garden and graded furniture also v well laid out. Easy parking and Sat Nav took me right to the door.

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Really enjoyable time spent with Mary this morning going through colours, materials & ideas. Mary listened to what was important to me for our projectand and gave an honest and inspired array of options. Looking forward to returning to Neptune, Chesham soon, many thanks! Laura P

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Lovely store, beautifully presented. Absolutely thrilled with my picture. Modern but not too contemporary. The piece finishing piece for my utility room.

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Twice now I have ordered from Neptune1. Glass jar arrived with filthy finger prints all over it and the wrong lid!2 I ordered a print from your York store- when it arrived it the wrong one of a pair. I called and instead of sorry I got “ we ordered the right one at the store, it’s been picked wrong. Had to wait in for collection all day and again for delivery of the correct picture. Had to ask if there was any compensation (it wasn’t forthcoming til I asked). Told they would send a candle or diffuse. Just very average customer service and this needs addressing

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Always efficient . Ordered fabric arrived within the week and good communication from shop. Very helpful and friendly .

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Great products, poor availability in store with long lead times.Had to wait 3 months for bedding, the system.said they had stock in store but this couldn’t be located

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The Chichester showroom is a great opportunity to see the Neptune design and products in situ. The staff were very helpful.

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I used neptune paint, it was great. Covered over a much darker shade with ease, great coverage and honed slate is a lovely colour.

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Jodie Oliver was super helpful. Nothing is too much trouble for the team in Chesham, they are all knowledgable and friendly.

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Really great talk abou colors. i enjoyed it very much and also I found it very useful and interesting

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What an amazing store. We were looking to bring some colour into our bland home and with the help of Mary we found some great ideas. We then joined an event run in the Chesham store to put together a mood board which both my husband and I attended. This event was absolutely brilliant and the staff were so helpful…thank you Kasia, Jodie and Mary. So….have now redecorated our lounge, hall and cloakroom and have ordered paint for bedrooms. The emulsion paint we used was brilliant, went on so easily, no drips, no smell and such a good depth of colour and finish. This is how shopping should be, a real pleasure and would thoroughly recommend this store to anyone.

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A wedding gift list was set up for a recent wedding. It was well managed and the staff were very helpful and polite when I phoned to make a purchase. We were assured that everything would be gift wrapped with an appropriate card attached.The Bride and Groom were ecstatic when they went to collect their gifts and said everything was beautifully wrapped and ready for collection

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We visited your shop in Guildford High St, and were very impressed with the service provided by Emmaleigh Flower-Bond. We ordered one of your lovely framed prints and this was delivered in 3 days which was faster than expected. We were so pleased with the picture that we ordered another in the set online. It was also a lovely touch that Emmaleigh also followed up with an email to ask that we are happy. We are very happy indeed and will definitely be back in the very near future.

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Neptune have been absolutely brilliant.. David and Emma were both extremely helpful and have given us the kitchen we wanted. They are highly professional, great attention to detail and nothing was too much trouble. All in all an entirely pleasurable experience topped off by a superb kitchen fitter in Glen.

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Ordered a concrete/wood table. Arrived within a few days, no hassle. Del guys built it up and took away packaging. Great service.

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Excellent service the staff couldn’t have been more helpful and very happy with the products I bought. The chopping board I could take home and the lamp had to be ordered; but this was really efficient, we were kept up to date and it arrived 3 working days later.

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Utterly delighted by the results achieved by Danica and Kathryn, based at the Farnham store. From design concept to execution, including “dressing” each room with finishing-touch accessories at Completion, every stage of my multi-room project has been brilliantly done. I’m still wandering around from room-to-room admiring my beautifully decorated interiors!

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The staff were personable and helped allay any apprehension (I was definitely out of my comfort zone!) and we were actively encouraged to experiment with ideas for our individual mood boards. The suggestions and attention to detail were excellent and delivered with gentleness thus encouraging my confidence. Thank you Gail. I have recommended the workshop to friends and we will be eager to learn of future workshops.

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We had excellent service today by Jo. We had some great design advice on how we can style our house with ornaments and vases. Really friendly, nothing was too much, not rushed. Fabulous experience, thank you. We’ll be back.

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Since I discovered Colchester had a Neptunes I’ve been visiting every week or two, the staff are so helpful, I’ve ordered a few times and they always let me know as soon as my orders in….. I love the packaging and bags you get when you make a purchase, it’s the attention to detail that makes Neptune such a lovely place to shop for home accessories.

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Was charges £6.95 for delivery, and then when the items arrived both were damaged and poorly package. After looking into doing a return I come to realise that the returns would be a charge of 9.95. As the order only come to £26 – minus the delivery and refund charges i would have been left with a £9.10 refund. Is it me or do something Not seem right here?

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Friendly professional staff. Happy to display various sizes together to help us make our final choice. Ensured our lanterns were perfect before packing. The epitome of excellent service.

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I have been collecting Neptune furniture pieces for over 8 years, bought soft furnishings and paint. On every occasion I have found the staff to be courteous, knowledgeable and the product quality excellent.

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Was very pleased with the products and delivery service but in my opinion the delivery charge was expensive! Apart from that I was happy with the experience.

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