BetNeptune Review

The quality of service from arranging delivery date to the delivery itself was excellentFriendly, efficient, professional service every time.The delivery guys who delivered my garden furniture recently (josh and Ralph) are a credit to NeptuneClaire (Coventry)

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We had great plans to convert an outbuilding to accommodate my elderly parents but sadly planning permission did not materialise. Nonetheless Patsy was absolutely brilliant in all respects from the first meeting to finalising the design and then, finally, expediting our refund when the plans fell through. Fantastic care and service throughout!

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The laundry basket was very good. Not impressed with the packaging- as it was torn a lot – lucky it didn’t get damaged.

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Delivery times not within initial timeframes and then when delivered left expensive material left outside of house open to elements and possible theft. Delivery provider and their processes needs to be reviewed. Although to be fair when raised with customer services they did take my complaint seriously and did escalate immediately.

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After 10 my full price has not been dispatched. Do I had to drive 100 round trip to collect. I was not advised of this when ordering

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The products are always excellent however delivery is always an issue. I have ordered from the website on two occasions and both times the items have come much later than stated.

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Very pleasant and helpful staff in the Chester branch. Also ordered on line had to query delivery date and the customer advisor was very helpful.Love the shop!!!!

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Very quick delivery from order time. Generous sample pot size and came well packaged. More expensive than everyday brands which you would expect from smaller producers but the quality is good and great coverage. Nice colour palette and finish. No odour of note which I like and no drips, lovely thicker consistency to the paint.

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Extremely slow delivery (11 days) made even worse when it cost £6.95 for a tiny £22 product! 1 star for the delivery but the product itself was good hence the higher overall rating.

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It’s always a pleasure to visit Neptune Weybridge. Staff are always so welcoming, friendly and helpful with Natalie promptly dealing with my curtain pole enquiry on this visit. A bonus this time was Thomas’s pop-up shop with an interesting selection of beautiful items all sourced from France, including lots of edible goodies, olive boards and utensils, cheese knives and linens. All beautifully displayed.

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Neptune still not addressed my complaint about which I posted on the 4th January…. perhaps they think that saying they will is sufficient! Terrible customer service as well as a poor product.

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As an Interior Designer requiring a kitchen for a client, Aneeta at Neptune Chiswick designed and orchestrated the perfect kitchen for a restricted space. Given the limitations of the scale of the kitchen, the end result delivered not only the practical solutions required, but a beautiful looking kitchen which my clients are enjoying very much.

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Neptune staff are so helpful and informative. There shops are always attractive and inviting to go into . Furniture exactly quality . Delivery service excellent. Any problems with furniture is quickly sorted .

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Loved the cooking demonstration with Becky Wilkinson. It gave me the confidence to try out Becky’s recipes at home. The dishes look fabulous served on Neptune’s tableware. The staff are always so attentive and well informed which makes this a five star event. Now all I need is a Neptune kitchen

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Neptune’s products are excellent. Well designed, but never over the top, and they are manufactured solidly and sustainably. The staff are very good at giving advice. They are also patient and never push for a sale.

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I signed up for a Mood Board creation session with Helena at Chichester. I was sceptical about how useful I would find it and was delighted to find it very helpful in solving design solutions for revamping our kitchen/dining room. Helena the designer was so inspirational and guided me to a colour palette I would never have even thought of ! Really enjoyable and when I have a bigger project I will not hesitate to use the design services of Neptune.

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I never usually write negative reviews but I really feel Neptune need to have a better way of checking the quality of their products, amongst other things, before they are sent out to customers. My friend ordered a mirror for me that had to be returned due to a crack in the frame and dark dots in the glass. I have just received my loo roll holder and that also has dark marks in the chrome, so needs to be returned. I have a friend who ordered dining chairs last year, due for delivery in feb but has now been told it’s more like end of may (after Neptune have had full payment of course) For such high quality products at at the prices Neptune charge, standards seem to be slipping!!! Having said that when ever I have had to call about any of the above the staff have always been very helpful. The staff are also fabulous in the Knutsford store!!!

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We absolutely love the Montague storage box. It is a little expensive for a Lloyd Loom style chest but it is beautifully made and has an internal lining and sturdy lid. The paint colour Lily is a good neutral shade and fits perfectly with our pale grey walls and furnishings.Delivery was well communicated and prompt and the delivery men were polite, careful and efficient. Neptune’s service from the Knutsford instore ordering on 2 Feb 2023 to the taking away of the packaging after delivery on 8 Feb 2023 was excellent.

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Purchased from online Christmas sale, love Neptune products, but generally out of my budget. Huge box arrived, extremely well packed considering items weren’t fragile, so customer care delivery is still the forefront of Neptunes moto.Delivery by UPS, so updates until arrival. So pleased as these are quality items for a fraction of their retail price.

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Neptune products are well made and worth the cost. Ordering or buying from this company is always a pleasure and the customer service is very good, should there be an enquiry or problem.

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We ordered an item of furniture and it was delivered the day we had chosen for delivery. The company contacted us before the allotted time to say they would be with us within the next 20 minutes and that worked perfectly. Lovely to have a delivery of an item you love when you wanted it delivered. We are very happy with the item of furniture. Thank you Neptune Cheltenham

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I purchased some Christmas decorations for next Christmas at a very good sale price. They arrived very well packaged. Slight negative with the time delivery took which was 2 weeks, however I would definitely buy from Neptune again

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From initial showroom contact with Neptune, to the Installation stage, every person involved has been professional, caring and creative, from Designer, Project Manager to Installers.I was expertly guided through the design process, my questions and queries were patiently and professionally answered and my own views sought on design of my kitchen.The professionals from Neptune interacted so professionally with the team I had employed for electrical, plumbing, and decorative work, ensuring a smooth and trouble free installation to meet Neptune’s high standards.I am so pleased I chose Neptune.

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I ordered on the 30th Jan and am still waiting for order 13 days later. In this climate of fast delivery I think that’s pretty poor – however I hope the product is worth waiting for when it arrives!

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The products I bought were as described and as per photographs. Packaged to ensure no damage. Excellent customer service response and explanation to delivery timescale of product. Will definitely buy from this company again as they are definitely customer focussed and professional

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Ordered some beautiful white ceramic houses and angels in the sale… was not disappointed- they are perfect, well wrapped and super discounted- that’s my Christmas shopping started for this year!

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Ordering from the site was easy, and the product, which had been recommended, was as described. There was email correspondence to confirm when to expect delivery. All in all a great experience.

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No communication from anyone – I’ve had to email and call to find out where my order is. Ordered on 31st Jan and plan was to decorate during half term – sadly my samples and wood treatment haven’t arrived in time. Who knows when they’ll arrive!

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I have received an email from Neptune regarding my first review, and it has made me want to compliment them on their prompt response. I would like to rate them on this, and now would be more than happy to order from them again.

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More incredible service from Neptune today – specifically Amy Dolman, she really is an asset to Neptune….this is the second time she has helped me about the same issue and each time she has been polite, understanding and keen to ensure the correct result for the customer.

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Great service all round. Everyone at this store are so very helpful. The store always looks gorgeous and if you need any help there’s always someone interested in helping and advising you. Thank you!

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You delivered a small plastic bottle (18 cms tall and 7 cms wide) in a huge cardboard box (42 x 42 x 42 cms) which was stuffed with paper packaging. What a complete waste of materials. Also, the box was unnecessarily marked ‘Fragile’.Someone really should have a bit more sense!

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I have a beautiful kitchen, however it’s not the design we agreed on (and I paid for) and I can’t face the works required to remediate it. The whole process has been painful and despite complaining in December I’ve not no-one outside of the kitchen designer contact me. I’ve even chased head office twice for a response, but no no avail.

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Excellent cookery demonstration by Becky Wilkinson at Neptune Chichester. Delicious, healthy recipes that I look forward to trying at home. Such a lovely store, full of beautiful things and welcoming, friendly staff. Always a pleasure to shop there!

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Easy to order quality of throw was excellent arrival date longer than had been anticipated due to volume of orders. The only criticism was throw packed well in box but was not wrapped in any tissue very squashed in sheet of paper and stuck with dirty sticky tape

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I love what I ordered. However the post order follow up was awful. No email to confirm order or any idea of delivery. Ten days or so after ordering I was wondering what was happening, so emailed to inquire. No response. By chance a couple of days after I was clearing spam and noticed an email from UPS, which normally I would delete without reading, but I noticed the word Neptune half way down, confirming delivery. It was delivered, though left on my doorstep. I found it as I was going out. Not impressed by customer service. Good thing I love the purchases!

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Went in and was welcomed by a thew of the staff hoo were in view as we walked in with a nice smile.They said need any thing just ask offered us a coffe as they had just made some witch we fort was very nice The store is so very nicely presented and clean. The missis wished it was her home as wanted everything. Got a couple of little bits and we were served by some lovely lady’s at the till gemma Jenny and spoke to a man called Howard they all seemed so helpfull Walked past the design office too witch was nice to know for when we get are new kitchen and had a quick word with the lady’s out there. Will definitely be coming back and telling friend a and family about it.

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A lovely shopping experience with Neptune Reading this weekend. The friendly, terribly helpful and professional service from Natalie was very much appreciated and I love my attractive and well made purchases. Thank you Natalie& I look forward to my next visit when I come to see Mum!

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Updated on delivery. Good courier experience. Items packed very well and all packaging recyclable. Very happy with order. Everything is as expected and makes me very happy!

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I absolutely love Neptune but have never ordered online before & was SO impressed! The packaging was 1st class & arrived earlier than predicted. Neptune – you never disappoint me ! Thank you

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Fabulous cookery demonstration at Neptune Chichester today with Becky Wilkinson. Food tasted amazing and the team at Chichester were wonderful hosts. Never want to leave such beautiful surroundings. ?

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The items I ordered were of the excellent standard that everyone expects from Neptune. The quality is outstanding. Sadly the delivery was slow. Packaging was somewhat confusing in that the outer packaging was kind to the planet and easily recyclable. However, each item was individually bagged in plastic and tied with a plastic zip-tie. Such a shame.

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Parcel took well over a week to arrive, despite extortionate postage costs. However the postage costs were refunded to me when I complained about the delay. The packaging for the goods (a small tube of hand cream and small pot of body lotion) was ludicrous. A massive cardboard box and reams of brown paper. Shameful waste of resources!

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The only thing wrong with shopping on Neptune is the UPS delivery site..you cannot schedule a convenient delivery if you are out on their scheduled day of delivery.. I found that site difficult to navigate as it is glitchy and inflexible .. The Neptune site is much easier though thankfully

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Thank you Neptune for my beautiful kitchen, living room and study which I absolutely adore. The quality of the service and materials (furniture, fabrics, rugs and paints) has been exceptional, particularly the seamless way in which Eva, my Home Designer has engaged with me from start to finish (she has wonderful taste that echoes my own and such great design ideas), arranging just the right number of appointments to create the mood charts and ensure that every detail was perfect.Will, the showroom manager was also very helpful as was Richard who led on the technical aspects of the kitchen specification from Eva’s design (not easy in an 1840 house with some significant challenges) and his team, including Matt who fitted the kitchen together with input from Luke, Christian, Bart and Ryan – all very skilled indeed.

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I love visiting the Neptune store in Cambridge. It’s my sanctuary, a chilled space to escape from the kids! The staff are lovely – really friendly and helpful. Only ever had a positive experience. Thank you Neptune.

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Packaging was big enough to fit my 12 year old daughter in for 4 small houses and a bottle of sanitiser.£6.95 for delivery that could have been halfed in price and a tenth of packaging used.Plates and cups have all marked and look cheap and nasty after less than 12 months of use.

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Lovely tablecloth that is a perfect size for my Neptune extending table – and even better at a reduced price !!Easy to order from a great website and it arrived quickly and was well packaged.

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Excellent products as always – we love NeptuneHowever, very disappointed that I have to pay £10 to return anything. It will not encourage me to take a chance on anything in the future as I have to travel over an hour to return anything. What a shame.

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Brilliant cookery demo with Becky Wilkinson. Can’t wait to have friends round and cook her scrumpy food. A treat to be at Neptune Chichester once again and of course had to buy a few fab bits from Jenny for home

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