BetNeptune Review

Utterly delighted by the results achieved by Danica and Kathryn, based at the Farnham store. From design concept to execution, including “dressing” each room with finishing-touch accessories at Completion, every stage of my multi-room project has been brilliantly done. I’m still wandering around from room-to-room admiring my beautifully decorated interiors!

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The staff were personable and helped allay any apprehension (I was definitely out of my comfort zone!) and we were actively encouraged to experiment with ideas for our individual mood boards. The suggestions and attention to detail were excellent and delivered with gentleness thus encouraging my confidence. Thank you Gail. I have recommended the workshop to friends and we will be eager to learn of future workshops.

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We had excellent service today by Jo. We had some great design advice on how we can style our house with ornaments and vases. Really friendly, nothing was too much, not rushed. Fabulous experience, thank you. We’ll be back.

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Since I discovered Colchester had a Neptunes I’ve been visiting every week or two, the staff are so helpful, I’ve ordered a few times and they always let me know as soon as my orders in….. I love the packaging and bags you get when you make a purchase, it’s the attention to detail that makes Neptune such a lovely place to shop for home accessories.

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Was charges £6.95 for delivery, and then when the items arrived both were damaged and poorly package. After looking into doing a return I come to realise that the returns would be a charge of 9.95. As the order only come to £26 – minus the delivery and refund charges i would have been left with a £9.10 refund. Is it me or do something Not seem right here?

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Friendly professional staff. Happy to display various sizes together to help us make our final choice. Ensured our lanterns were perfect before packing. The epitome of excellent service.

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I have been collecting Neptune furniture pieces for over 8 years, bought soft furnishings and paint. On every occasion I have found the staff to be courteous, knowledgeable and the product quality excellent.

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Was very pleased with the products and delivery service but in my opinion the delivery charge was expensive! Apart from that I was happy with the experience.

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Great service. The delivery team were really friendly and polite. I needed to make a colour change and they were really helpful with my solutions.Sara from the customer team has been brilliant in helping me get the colour changed and a different delivery team arrived and were also very friendly, efficient and polite.The customer care has been brilliant. Thank you

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Ordered my vase online it arrived in the time frame that was advised at the time of purchase. Very happy with my purchase . The shop is full of amazing objects and lovely furniture. Well worth a visit.

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Ordered a painted wooden side table in our chosen colour, waited around 6 weeks for delivery but unfortunately the end result isn’t that great. You can see all the brush marks whereas a sprayed item would have looked more professional and the paint is already chipping on the corners. Not to mention the fact that the table is wobbly and the legs are not the same length. For the price it’s not very good quality.

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Beautiful garden set , great quality, quick delivery. One of the delivery guys was brilliant efficient and did all the carrying. The other lazy and rude should retire gracefully and not bully youngsters into doing all the work. As for my items they are fabulous. Very happy ?

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I attended the wreath making workshop with a friend at Christmas! The staff were so friendly and helpful, we all had a wonderful time. We also ended up doing a little shopping while we were there, everything looked so beautiful it was impossible not to come home with something for the house!

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What a star you have with Gianni ,despite not spending thousands in your store -Yet – Gianni gives every customer his full attention and enthusiasm.Goes that extra mile & gives his fullest attention to every detail of your purchase. What an Oasis of Peace and quiet time in a frenetic London suberb !

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We are delighted with our new Neptune furniture which we ordered from the store in Cheltenham, where we had first rate assistance from the staff there.The deliveries also went smoothly, very polite & helpful drivers.

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The staff all always so helpful, they don’t bother when you look round and always on hand when you do need help. They didn’t have my item in stock so ordered it and rang me when it arrived in store.

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Fantastic experience and design!We had a fairly traumatic start to our building project but luckily had already ordered our kitchen from Neptune who have provided amazing support and service despite the challenges. This meant that we had one less thing to worry about. They were there for us again when we needed a tailored solution to enable us to meet our environmental ambitions – and when we were finally ready, the fitting was seamless and professional.We have a beautiful and practical kitchen and utility that are a pleasure to be in. Huge thanks to Tracey, Chloe, Leon and the rest of the team!

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Ordered a sample paint pot. Arrived sooner than expected. Good communication. Colour was just what we were looking for.

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Loved the store and the displays. Very polite and helpful staff. The reason for the four was that they didn’t have what I wanted in stock.

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We ordered our bed, staff more than helpful at purchase point and follow up. Your delivery company excellent with contacting us, the delivery and assembly of the bed, faultless, the boys were polite, could not fault. I will definitely recommend Neptune to friends. Thank you, it has been a pleasure. Jenny

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Delivered wrong table, and delivered a table with multiple damaged chips scuffs and marks. This table looked like it had been on a shop floor for ages and then dumped in a warehouse. Further to this, Neptune didn’t acknowledge my complaint for 2 weeks, despite me making numerous contacts by phone and email. Offered to send a replacement, but couldn’t guarantee it would be the same colour as the image online, as there’s been an issue with colour. Refused any cash compensation, but offered a store credit which I reluctantly accepted. First time shopping with a company that charges a fortune for products, then delivers the worst shopping experience and aftercare!

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I am absolutely delighted with my purchase of a Wycombe bench and two dining chairs. They are well made, sturdy and attractive. I am now considering the purchase of two folding chairs to complete the set.The delivery men, Michael and Brian were a real credit to the company. They were cheery, efficient and polite and spontaneously removed their shoes on entry! I am pleased to say that the delivery was stress-free and punctual.Thanks to the staff at Neptune, York, the whole experience was pleasurable and the most suitable choice was made. Once again, thank you Neptune (York).

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My beautiful Neptune Chichester kitchen has just been installed and it is fabulous. Craig Lawrence and Dan Webb were fantastic fitters and made the whole experience seamless. They came up with excellent solutions in my Grade II listed wonky cottage! A great job. I can only commend Neil Cadwallader-Kemp for his impeccable project management and to Claire Birkbeck for her excellent design skills and attention to detail. I cannot wait to entertain my family!!

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Just had a delivery from Neptune, a lovely console table and some home accessories. Really happy with all of them. The delivery guys Lee and Craig were both utterly brilliant and really helpful.. couldn’t have asked for a better service, they even tightened the legs to our Neptune Suffolk table we bought about 5yrs ago as they were a little wobbly after a house move! Thank you for a brilliant service.

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We have bought so many things from Neptune that our house almost looks like a showroom! Our last purchase was a console table, which we found did not sit level. The way they dealt with this and promptly sent a replacement was amazing. Still can’t fault them…can’t recommend enough.

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Had the best experience/experiences in this store. Vicky Hill is fantastic at everything she does. She has the best ideas!! What a lovely person to get to know too! Can’t wait for more visits and more discussions about interior designs.

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I ordered on line with a delivery forecast of 2/5 days. After more than a week it hadn’t arrived. I phoned and although apologetic I was told to expect a reorder to arrive in about 2 weeks. This for a small item to be delivered by Royal Mail. Not good enough.

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Excellent company with great quality products and excellent staff to help. We did very clear and easy to use too.

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We worked with Shannon on home design services and had a wonderful experience! Shannon quickly understood our needs and the entire process felt easy and fun. So happy with our purchases and Shannon’s guidance along the way.

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I bought a kitchen from Neptune Wimbledon a year ago. Designed and fitted to perfection. I am so happy. What is more amazing is the aftercare. Under the guidance of Richard Wilkins, the HQ Customer Service team technician Luke Howard came and fixed, adjusted any details that I had asked for. Not only do you buy a wonderful kitchen from Neptune but the aftercare and professionalism is really incredible. Thank you Richard, Thank you Luke. I would recommend Neptune to everyone who would like to make their house a beautiful home knowing that their service is incredible.

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The item I wanted was not in stock, however the representative I was dealing with quickly looked on line, ordered the item, confirmed when I could expect the item. The process was simple and straightforward and the item arrived when expected !Great customer service

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My first time purchasing anything from Neptune. I am delighted with the quality of my goods. Everything arrived intact. It was a straightforward transaction. So pleased with my experience I have now put in a second order.

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Beautifully presented showroom. Great customer service. Excellent quality and really lovely home furnishings and accessories.

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The personal attention, nothing is too much trouble. Our designer listened to us and identified our style but helped us to break out of what would normally be our comfort zone. The room accurately reflects the design they came up with but with their flare for dressing the room on the day totally exceeded our expectations.

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Very excited and pleased with the beautiful Sheldrake dining table. Quality, innovative and practical, from 4 – 10 seating. The delivery men were so helpful, polite and gave me good notice before delivery time. Gave advice on assembling with the extra extension leaves on the table and how to wipe in the direction of the grain. Then the recent delivery of our Brompton Wall Light, Small, Brass. Timeless and contemparary being practical by being adjustable angle or up/downlight.

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After delivery of 4 painted dining chairs we found some minor faults and, following the email we sent to report this, we received a telephone call to say the chairs would be replaced. New arrived 2 weeks later with no problems. Excellent customer service.

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Excellent service / excellent products of highest quality/ we have purchased so many items items that range from our entire kitchen, living, dining room, all our bedrooms even bathrooms x 2 and continue to buy with confidence. Beds are made by the delivery people, mattresses are top quality Definitely recommend

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Item wasn’t assembled on delivery as promised. Marble top was damaged (and had been repaired), looked like a seconds item despite being full price. Pain getting a replacement top unit..

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Jess Barrett recently helped me with a design for my sitting room – a long and awkwardly shaped room that presented lots of challenges! Jess came up with some great options, including stunning paint colours that work beautifully with two paintings I was planning to put in the room. She worked around the fact that I still wanted to keep a number of my own pieces, and came up with designs where everything worked harmoniously together. Her colleague, Lauren is also a pleasure to work with, and they both keep in touch on delivery dates and speedily respond to questions and requests for information. I am delighted with the results and looking forward to working with Jess further as we complete the room. I highly recommend both Jess and the design service!

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Ordered my lantern before Christmas and was advised that it would be delivered in Feb. It has arrived and I love it. Would have been great if I hadn’t to wait so long for delivery but it’s a really nice quality.

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It’s been nearly two years since we first ordered our Neptune kitchen and we are still deeply unhappy with the quality and workmanship of the kitchen. Neptune has attempted on a number of occasions to fix the issues but these have been unsuccessful and created more problems. It’s got to stage that we having to take legal action as we cannot allow another fitter into our house to tell us how poorly the kitchen has been fitted but not actually fix the issues. We have spent in total over £100k. Neptune makes big promises but delivers very little.Prior to us ordering the kitchen we were big supporters of Neptune and would tell our family and friends to buy their products. This is no longer the case and it’s a real shame that it’s ended up that we cannot trust or rely on this company. If you want to protect your sanity, get what you pay for in terms of a quality product and have a good customer experience, do not buy a kitchen from Neptune.

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Will never order online again, a month wait to deliver in stock items, half the order missing but only found out when I chased delivery after 2 weeks, terrible experience all round, avoid.

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It’s been nearly two years since we first ordered our Neptune kitchen and we are still deeply unhappy with the quality and workmanship of the kitchen. Neptune has attempted on a number of occasions to fix the issues but these have been unsuccessful and created more problems. It’s got to stage that we having to take legal action as we cannot allow another fitter into our house to tell us how poorly the kitchen has been fitted but not actually fix the issues. We have spent in total over £100k. Neptune makes big promises but delivers very little.Prior to us ordering the kitchen we were big supporters of Neptune and would tell our family and friends to buy their products. This is no longer the case and it’s a real shame that it’s ended up that we cannot trust or rely on this company. If you want to protect your sanity, get what you pay for in terms of a quality product and have a good customer experience, do not buy a kitchen from Neptune.

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We have a great new kitchen.We love our kitchen, we love the fact it is made of wood, we love the style, we love the larder cupboard.The kitchen is is great it suits our open plan living/dining/ kitchen area. The style is brilliant, Chloe the designer was very knowledgeable and patient. Very important as I changed my mind a number of times. James the Technical chap was very detailed and made sure the dropped housing for the extractor was in the right place.If you are looking for a new kitchen i highly recomend looking at a Neptune kitchen.

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Extremely impressed! my visit to the Wimbledon store was very enjoyable Gianni was able to answer all of my many questions and gave some Great advice with zero pressure given to make immediate decisions. flawless customer service!

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I ordered two sample pots of paint, with a view to buy larger ones if suitable. Only one pot arrived. Contacted customer services. Got a response a couple of days later to say they would send another. Still waiting

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When I visited the Edgebaston store the end of January they had got what I wanted in stock…so the assistant (can’t remember her name) was so very helpful she sorted out my order and it was delivered Thursday the 16th February. I’m pleased to report I’m absolutely thrilled with it!!!

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Firstly the staff at Tonbridge completed a perfect Valentine’s Day surprise, and the website was so easy to purchase a e-gift card. I purchased a gift card for some Realistically life-like florals, the staff advised and helped arrange the florals for a perfect gift.

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Five star experience from ordering goods to arrival at home. Delivery team was immensely helpful, polite and proactive, nothing was too much trouble. Well worth using. Exceptional quality products too. An excellent offer. Andrew White.

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The furniture was our first Neptune purchase – it was delivered on the date promised, and we`re delighted with the choice. The staff were welcoming and attentive from the outset, and intent on finding the right product to suit our requirements. Thanks Stevie for doing a great job !

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