BetNeptune Review

Just to add form my awful experience with the Neptune water bottle! I am delighted to say following my poor review, the Customer Host team leader, Customer Experience team, has been in touch,, very helpful and will replace the defect item! Big thank you :)What excellent outcome!(CS0176490)

Reply

My order arrived as stated and I was very happy with what I had ordered , it was lovely to open such perfectly wrapped items . I am happy with the excellent quality of Neptune . Please continue with your high standards.

Reply

A beautiful and welcoming showroom of all their delightful pieces. It is perfectly laid out so that you can imagine what your rooms would look like. (I wish I could afford one of their kitchens!) 🙂 Exceptional customer service whether you buy a small or large item with no quibble for refunds. The staff go out of their way to help choose paints and find out info on other products. Customer service like this is rare… other companies take note!

Reply

The very caring people working at the Chesham store made our first experience of buying a new kitchen as easy as possible. Our kitchen designer Chloe was full of innovative suggestions to ensure that we were able to have the kitchen we have always wanted. The units were beautifully packed on arrival and expertly fitted into our tiny kitchen space by Anthony who despite challenges caused by the lack of space was constantly providing solutions to any issues that arose. Thank you to the whole Chesham team for your wonderful customer service!

Reply

I live the design and the finish of my Lulworth Gig bowls, plates and pasta dishes. The price was also good. However, one plate has already chipped in the dishwasher and the details said that as it was stoneware it would be hardier. The dishwasher was stacked carefully – there were three plates in the wash. We have had them for 9 days, so I am very disappointed with the lack of robustness despite the claims. Also wasn’t clear when the delivery would happen and then they came three days early, fortunately my son was in. So three stars for design and colour. But not as good a quality as I expected.

Reply

Great visit to Neptune in Chesham. I popped in to buy a gift and as always the customer service was above and beyond despite being very busy,Tracy,Emily and the team always greet you with a warm hello and a smile. I did witness a very rude customer, when Emily asked for her postcode, it’s beyond belive how rude some people are. Well done Emily for smiling through your ordeal, not sure everyone would of.

Reply

All of the items are really lovely, I’ve now got lots of different houses, some jingle bells and white candle holders. Can’t wait to make a lovely table scape.

Reply

Great Service ,Neptune is the best company in its field in the uk at the moment .This companys products live up to expectation , I highly recomend them.

Reply

Good communication and very well packaged. Beautiful goods . This was an on line order as no store locally. Buying ‘blind ‘ as it were. The items were as beautiful as I hoped . One of the items was a set of 6 mugs that I loved the look of the shape and size . I wanted to get 12 but just ordered the one set incase they weren’t as nice as they looked . I’m so pleased that I have now ordered a second set.

Reply

We try to place orders with the Guildford store as we have confidence in their advice and give a great customer care experience.Products are gorgeous and the design is as well considered as the majority of Neptune products.Love having a store locally, the staff there are excellent.

Reply

Great double fitted sheet but delivered by UPS in a huge square box filled with brown paper and complete with ‘Fragile’ sticker. I was not impressed as I try to keep my recycling to a minimum.

Reply

Neptune products are always of the highest quality and class above its competitors. I ordered online the products were delivered within a week – very well packaged to protect the glass products inside. Overall great experience.

Reply

This is the second time I visited the Reading shop within a week and both times there was no interest what so ever from staff.Both times I entered the shop and said loud and clear hello there was no reaction from staff. They just continued chatting behind the till.I spend 45 minutes with my husband in there as we are planning a major renovation project. We have not once been approached by staff. When we looked intensively at one of their kitchen two staff members were present, continued chatting along and avoided eye contact.Neptune has beautiful furniture which we really like. However they do come with a price and some basic customer service is expected at this price range. You get better service at Ikea. Not sure I will return.

Reply

Unfortunately the items I required were out of stock and had a fairly long lead time for delivery. The team at Neptune made sure I was regularly kept updated on progress and any queries I had were dealt with promptly and helpfully.

Reply

Great products bought during seasonal offers and ordered online. Delivery was much faster than anticipated. Packed with care.

Reply

So impressed with this lovely store. We bought a kitchen and it is so well made and the design service was top drawer. Jodie left no stone unturned and was not at all pushy but considered what was in our best interests. The after sales care was spot on too, something sadly lacking in so many businesses and yet so important. So good to have old fashioned customer service.

Reply

I bought some baubles in the sale which were beautiful. Unfortunately one of the baubles was damaged. I contacted customer service & they responded promptly & replaced the damaged item

Reply

I took the opportunity to buy some new framed art in the sale and I am really happy with it. Neptune always sell beautiful things. I am looking forward to the new season. I expect lots of new products as so many current items are being discontinued. Some smaller art pieces would be good.

Reply

Excellent service, order arrived very promptly, was surprised as what with the Christmas rush, expected it to take longer. My white Christmas trees are beautiful, exactly as described. They are now packed away for next year. I am really pleased with them. And highly recommend using Neptune.

Reply

I dealt with a very helpful lady with your live chat before ordering our table and she confirmed details etc for us and delivery etc .

Reply

Love their products.packaging brilliant. C Bought items for presents. The only problem was the ‘Carrier’ that they use. Never knew when it would arrive. Very poor delivery. The worst I have ever come across. Will think twice before ordering on line again. Luckily there is a Neptune in Bury St Edmunds so would prefer to go there in the future.

Reply

I am over the moon with my first on line purchase from Neptune.I had my eye on the white (Christmas) Belle Ceramic Angel and when this went into the sale I purchased both sizes for myself and am so pleased. These ceramic angels are gorgeous, A negative (for me) is considering there was relatively small items the box was enormous … way too big. I would like to see on the Neptune website a chance to leave an actual product review.As I was so pleased with my purchase I ordered the same items again (without any hesitation), especially as they were still on sale/in stock to give these adorable white ceramic angels as Christmas gifts. I’m sure I’ll buy again from Neptune.

Reply

It has been a pleasure to deal with Shannon at the Weybridge store over ordering some Chesil limestone flooring and Elcot wall tiles for my new build house. All the ordering and deliveries have gone according to plan thanks to Shannon’s attention to detail. I would thoroughly recommend the Weybridge store. They have been very helpful and answered all my questions. The customer service that I have received has been excellent from Shannon and the team.

Reply

Helpful friendly staff . Offered to send photos damaged table to HQ for more advice . Will be taking up their offer

Reply

Lovely products in an amazing setting!My Christmas Tree skirt is high quality and looked beautiful in my sitting room…..

Reply

The furniture is really great – our two linen chairs are super comfortable and practical with removable covers. And staff are always pleasant and helpful. What needs improvement is the communication between the shops, whoever organises delivery and customers. We had date and time changes texted at the last minute with no discussion which caused some real headaches.

Reply

Lovely Christmas trees ? and angels can’t wait for Christmas ? to come ‘ around again . Delivery ? was brilliant thank you Naptune.

Reply

I like the quality of Neptune products I not so sure about website it says collect but you have to call to do that my last experience of talking to a store directly was they didn’t know what they were doing.I now have items on delayed order not available until march hope that the items become available

Reply

Well packaged Belmont Jar meant it survived a 500 mile journey to Scotland ! Likewise the Lulworth server and the copious Rosemary and Thyme products. I could not love Neptune more !!!

Reply

Quick and efficient on line serviceWell packaged for transfer.Loved the quality of the products

Reply

I bought a beautiful woollen throw (Auburn) from Neptune and am delighted. Really pleased with the quality and the design is lovely. Appears to be reversible, with one side showing stronger colours. I purchased in the sale with a good reduction and am now tempted to buy the cushion to match, especially if it appears in the sale. Once again thank you for the great service Neptune.

Reply

Friendly, helpful and welcoming female staff who really know their products. Not at all pushy and genuinely interested in our home project.

Reply

We love our new cutlery so much! Great first experience with Neptune, we will be back for more! Delivery was quick and well packaged!

Reply

Christmas baubles were just as described and great quality. Excellent packaging and no damages!

Reply

Always love treating myself to something from Neptune and when I was gifted a Voucher for a Christmas present I couldn’t wait to spend it. I purchased a bedspread which was in the sale so it was an absolute bargain and the quality (as always with a Neptune purchase) was excellent value for money.

Reply

Visited Neptune for the first time as my wife and I had been advised to visit by friends. Very impressed by the store, design and products. We were greeted by Emily who was very helpful and polite, making a good impression. Although we bought a couple of smaller items, we are planning renovations so will be back for furniture. Kitchens also look of very high quality. Please thank Emily for her time and patience with our many questions!

Reply

Its, always such a pleasure to visit Neptune in Chesham I have visited several of your branches but feel the service here is top dollar . The team could not be more helpful Tracy the manager runs a very professional team , Imogen along with Emily are always enthusiastic and incredibly helpful their knowledge of the products is brilliant and nothing is to much trouble . Your only ever as good as your team and the experience here starts as soon as you enter the shop . Big round of applause to you all another lovely enjoyable experience today .

Reply

Dear Sarah, Rebecca and all the girls at the Edgbaston Neptune Branch – Happy New Year to You All!I want to thank you for helping to organise and keep secret my stunning Christmas Present from my husband. I was thrilled to receive the two Orla Large Cushions. Beautifully wrapped and presented, thank you so much Sarah for dropping them off and for all of the personalised attention and detail. I look forward to dropping in to the store again soon, the fantastic service and friendly staff always make it such a pleasure.

Reply

We now have a beautiful and comfy living room to both entertain and relax in. Jess and Lauren listened and met our brief perfectly – suggesting wall colours, furniture, soft furnishings and accessories to suit our needs and budget with colours to complement our interiors as well as provide that ‘pop’. Frequently keeping us up to date with delivery dates and being flexible with timings as well. Thank you ever so much x

Reply

First time visit to NeptunesLiving room needed a makeoverExcellent customer service from EmilyNothing was too much trouble and gave us lots of ideasWill certainly be back

Reply

Neptune at Colchester is one of my go to stores . It’s always been an enjoyable experience, and I’m fortunate because each visit I’ve received outstanding service from the home specialist Sally . She is the most helpful , polite and friendly professional individual . Her knowledge of products and Neptune is excellent. She is an asset to the company and makes the visit an experience . Always so positive and bubbly with fantastic home ideas suited to personal style. Thank you .

Reply

Love the products you sell have bought before so I now it’s very good quality have bought Christmas presents for next year

Reply

First day out in months since breaking my ankle and what an uplifting experience it was at Neptune Edgebaston. Having to get around on crutches wasn’t a problem as each room was very spacious and a joy to sit in and be filled with inspiration. All the ladies that work there were very helpful and nothing too much trouble ,I came away with plenty of bargains from the reduced items so a very enjoyable visit, thank you!

Reply

We are very happy with our kitchen. We had a good experience with the Wimbledon branch. There were a few hiccups which took some time to resolve but we got there in the end.

Reply

We purchased a Henley hand painted kitchen in January 2020 and from the start had problems with the paint finish and fitting of the cabinets. The paintwork began to chip almost immediately and as two elderly people it hardly has much wear and tear. We complained through our provider and they kindly came out , but nothing from Neptune themselves, just a can of paint to touch up ourselves!.. The bin unit constantly comes off its fittings, I cannot turn the corner unit and now the freezer door is coming away The paint finish is appalling and almost every edge is chipped showing a white finish underneath. We have had several painted bespoke kitchens before from other providers and never had this problem, I would never recommend this product to anyone. We complained again in October as the cabinets are now so badly chipped, nothing back from Neptune, so in addition to a product not fit for purpose we can add terrible customer service to the list. This is not a criticism of our local store that provided the kitchen only Neptune who seem to have no interest now the product has left their factory

Reply

Three stars is an average. My experience was five stars for the in-shop service (Winchester), the customer care over the phone ahead of delivery, and the lovely sofa itself. But the delivery was disappointing. Setting aside the pretentiousness of “white glove” in the description, I got the 30 minutes away call that was meant for another customer. Having made my way home it was another two hours before they turned up.

Reply

The staff in Neptune Edgbaston are wonderful. Very welcoming and informative. They make the shopping experience very enjoyable.

Reply

I love Neptune and have always had outstanding service at the Edgbaston store where they really cannot do enough for you. HOWEVER, two out of the three times I have ordered online, the courier (UPS) have left the parcel on my front door mat in full view of anyone passing by and today in the pouring rain, despite clear instructions to leave it with a neighbour. While I appreciate that that this is not strictly Neptune’s fault, I was not impressed with the response I got on the online chat, in which I was told that my concerns would be passed on to the courier and that perhaps I should have my deliveries sent elsewhere or order for collection next time. Erm – is this a luxury brand or not?! This is the second time I have had to inconvenience a relative to go and collect my parcel from the doorstep so that it did not sit there in all weather conditions from 9.20am until after 5.00pm. Really Neptune, perhaps you should review your particular courier (as you say yourself, they don’t always read the delivery instructions!), instead of placing the onus on your customers!

Reply

I ordered the 3x sizes of ceramic Christmas trees – all came undamaged- were all very well packed and arrived when stated.Exactly the standard and service I expected. Thank you Neptune.

Reply

I cannot praise Canterbury Neptune highly enough! Rachel went above and beyond helping my husband and me choose two Hanley lamps and then the shades, Oliver in flint. She was extremely patient and very knowledgable about the product. We wish all shopping experiences were like Neptune in Canterbury.

Reply