BetNeptune Review

The lovely Emmaleigh from the Guildford branch went over and above to help me get a part for our Neptune kitchen drawer which was installed many many moons ago (before there were high street shops everywhere). I mainly dealt with Emmaleigh mainly over email with a couple of calls to place the order and she was professional and helpful. She even kept me posted with the part arrival date and when there was a minor delay. This is old school customer care we rarely see anymore. Thank you Emmaleigh – not only do we have a working drawer again (sparks joy) but it was an absolute pleasure to deal with you.

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The friendly welcome and effortless service put the whole experience of shopping onto a different level.The layout of the displays were perfect which made the ease of deciding so much better then other shops.

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I ordered a reading lamp – it arrived when expected, it is a lovely design, great quality and v stylish. Customer services were v helpful and quickly sent a bulb which was missing from original order – never shopped here before, but will do now

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Sent email enquiry first which was responded to very quickly. Ordered online and delivered within a few days. Product is just as ordered so what is there not to like!

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Great shopping experience at Neptune Chesham All the assistants are really friendly and helpful Thanks Jo for the help today – really pleased with my items – great quality as usual

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First saw the dining set on a visit to Bristol. Couldn’t buy it there so ordered on line. Excellent service and really high quality product

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Ordering process was very simple and I was kept informed at all stages of the sale. Items very well wrapped for transit. First time that I have shopped with Neptune and I will definitely be back. Thank you.

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Easy to order and lovely products. Bought the white ceramic trees, a house and an angel in the sale as I missed out in my local shop before Christmas. They are beautiful and will look perfect in my home next Christmas.

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Ordered a decorative accessory online in 27/7/22. Every month I track it to see when it is actually going to be delivered. When I tracked it in January 2023 delivery is now estimated at April 2023!!! Starting to doubt that it will ever arrive. Don’t understand why Neptune would process an order that they cannot fulfill.

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5* ServicePopped into Neptune Chesham on recommendation this weekend and what a treat! Gorgeous store, perfect ambiance and the staff were so friendly despite being very busy. Jo especially went out of her way to make us feel welcome. We were impressed all round! Next time we are down we will definitely be making a return visit.

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Always excellent customer service when visiting Neptune Colchester. Lovely staff, very helpful, always ensuring you have your chosen products from the store room rather than out on display (where possible) and always try to find the boxes which helps with transporting home. We’ll done team!

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Always happy to make the hour’s drive to Neptune Colchester. The store looks (and smells) amazing. The staff were very welcoming and I would like to thank Christine for her helpful advice. I bought some lovely things in the seasonal sale, very pleased.

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Every time I go into the Bath store it feels such a visual treat. Every idea is put together with so much thought, taste and style. ?

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I attended Becky’s cooking demonstration at the Canterbury store. I had such a pleasant evening. It was the first time I’d visited the store but my sister had told me on numerous occasions how much she loved Neptune and all of its furniture and accessories.I was made to feel very welcome on arrival and the demo was fun and informative. The food was delicious! I came away with recipes which I am definitely doing again and an amazing goodie bag! I felt very spoilt. I am planning on updating my living room this year so I will definitely be back (I need to know what colour paint you used on your walls as that is exactly what I want ?). Thank you Neptune Canterbury. I think you may be my new favourite store! ♥️

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I recently used the Neptune Winchester design service with Julie and Lucy. The results were just lovely and styled beautifully. We love our new furniture and how it ties in with our existing antiques. Thank you so much!

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I was recommended to visit by QUEST,as I was looking for good quality faux flowers. Wow! Wasn’t disappointed with the bunch of tulips and the general store blew me a way! Had a great time browsing around, not least of all the design studio! Can’t wait for Christmas to see the treats on offer! Definitely now on my radar for when I visit BSE!????

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Went into the Chichester store today to mainly look at the sales goods. I was needing one certain plate that wasn’t on the shelf and the staff were so helpful hunting high and low for me and they found one! Thank you Debs. I also then chatted to Jo the kitchen advisor and got very excited about the prospect of installing one of their designs in my next house. Altogether a great shopping experience in a beautifully laid out showroom. Only problem is, it makes it very hard to resist bying something!?

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My “Mini” Cranberry Stockings turned out to be literally thumb sized……very disappointing…the even more annoying thing was that I paid more for delivery than I did the stockings…..Total joke for such a professional company…!!! Can’t understand how cop on didnt proceed – Should of being standard postage and not a UPS delivery in a box for 5 pieces of fabric…..Joke.com..!!!

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The sales staff were polite, knowledgeable and very helpful.I ordered two large mirrors. I have never received a delivery that was so well packaged. The delivery men were brilliant, they unpacked both mirror so I could check them. I rang the showroom to say how impressed I was.I am so happy with both.

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We recently visited Neptune Reading to view dining room tables. The member of staff who provided help and assistance called Natalie could not have been more helpful. She was very patient she showed my wife and I the many options available and explained what type would best fit our needs. She really was a great ambassador for Neptune and we would certainly recommend any one needing a dining room table to visit Neptune store Reading.

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Beautiful store, amazingly organised throughout, the colour throughout the store is lovely. Really friendly staff who have been helpful and accomodating throughout my time at the store ✨️

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Your showrooms are amazing and gives us so much inspiration, and your staff are always happy and welcoming.we have been always happy with Neptune that’s why we keep coming back.?

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A visit to Neptune is always an enjoyable experience but on a visit last week , I was served by Katie. She was friendly and very helpful and went out of her way to make my visit very special. Thank you Katie

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What a wonderful afternoon we had , Becky was an absolute delight , not only cooking and teaching us about some delicious recipes, ( that we could also eat ) but also sharing all her extra tips and stories that kept us entertained the whole afternoon. All of the staff were very friendly, welcoming and attentive with nothing being too much trouble. Hopefully I’ll be able to make it to Becky’s next cookery demonstration in the spring. To come away with a goodie bag was the icing on the cake! Thank you Neptune Cheltenham

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Just wanted to say.That Emily gave the best customer service. She is an asset to the company. She made my friend and I very welcomePutting us at ease. At times it can feel a bit sterile in the store. A smile goes a long way.

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Cautious in placing order in store due to previous disappointing experience. However, the assistant who placed my order and provided reassurance regarding follow up was very helpful and professional. I placed my order on Monday and the item was delivered the following Friday. The team who made the delivery were excellent and I just could not fault how respectful they were. Five star service by both store and delivery teams. Thank you.

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Brought 4 beautiful framed pictures from Canterbury shop The staff are so helpful and friendly ((Gemma, Karen and Kaz) can’t do enough for you Highly Recommend this shop

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Always a pleasurable experience shopping at Neptune. The staff are helpful and friendly. The shop is a delight to be in and the products from candles to furniture are of a great quality. Not the cheapest but definitely worth the price.

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What wonderful customer service I received really refreshing from what I’m used to nowadays most places lacking in a few manners but not here! Highly recommended

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For the second time Neptune has failed to deliver my goods and I’m still waiting for the delivery….. very disappointing I’ve been in-touch with them and they still haven’t got back to me. They promised to refund my delivery charge but due to the value of the order it was free deliveryDISSATISFIED

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Couldn’t have asked for better quality of product and excellent serviceMy home is full of Neptune product and I love it

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Thank you to all the team at Neptune Cheltenham for a very relaxing & enjoyable morning watching the cooking demonstration in store. And a thank you to Becky too of course for showing us how to prepare and cook a lovely tapas style lunch ( with a lot of ingredients I’ve not cooked with before ) and dessert. Didn’t realize we would be able to eat it too – a delicious & very nice surprise! And a goody bag of Neptune treats to take home too – thank you all so much for a lovely experience. Chantelle

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The staff in Cheltenham Neptune store are always efficient and very helpful and keep me up to date with my orders. I highly recommend this lovely store.

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Just popped in on my first visit to the designer weekend and received great service from the store leader Tracey and designer Chloe. The store is so beautiful with a relaxed ambience and the staff are lovely, I could have stayed for hours! I will be back to book a kitchen appointment very soon.

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Lovely site. Great customer service ! In a world where everything’s hectic this order from delivery to my door just wasn’t Thank you

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I recently purchased some hot water bottles as Christmas presents for my family. I also have one for myself. I cant tell you how amazing they are! The sheepskin keeps the water hot all night and is still warm when I wake up in the morning. A beautiful product which also helps save the heating bill. Bravo Neptune!

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Recent visit to Canterbury was as lovely as ever. Fabulously friendly staff, great room displays showing lots of tempting things to buy and decorating ideas. A quality act.

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The staff at the Knutsford store are all very friendly as we visit often. They offer great advice and are all really helpful apart from one member of staff, although to be fair we haven’t seen her on the last couple of occasions that we have visited and we usually visit once every two weeks.

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Product as described. Very smart & what we wanted.Overall good . One item slightly damaged but I did not want to send back so fixed it myself.

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The quality of both the table and benches is outstanding. The delivery team on both occasions were exceptionally helpful, efficient and courteous.

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The website is easy to use and ordering easy too. Email communication regarding order is very good and delivery is prompt and products are very well packaged. Thank you.

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From the minute you walk in the staff could not be more helpful and friendly Even my husband likes it there and he never wants to go shopping

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Communication is poor. QR code on the receipt doesn’t link to the website so have to take a screenshot to find out information. Ordered a small table on 2/1/23, still no update despite saying delivery to store would be between 13th- 20th (now 22nd). Called store 3 times, no one picks up. Whilst the products look lovely, in a competitive market the distribution and delivery of products is poor compared to rivals. They need to up their game!

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We visited the Wimbledon store today looking for a specific product. Gianni who helped us was incredible!! He was knowledgeable, friendly, answered all our queries and ordered products for delivery. Also neatly packaged goods for us that we purchase in store and gave great advice. It was such great customer service that we felt compelled to leave a review for Gianni! Extremely satisfied customers!

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Good choice of ceramic Christmas goods. Delivery was slow but it wasn’t a problem as bought post Christmas so not urgent.. Very well packaged however 2 of the little houses had been very visibility chipped.

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Fabulous items and customer service as always. I rang the shop as they were out of stock online and they had 2 so I purchased over the phone and they patiently waited for me to collect (I got delayed due to being ill!)

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This was our first visit to the Southport store. We were warmly greeted and had really useful help and guidance. It was a really great experience. Thank you so much.

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Great paint at great price. Prompt delivery as well. We have bought a number of things from Neptune and each experience has been excellent. When we had to deal with customer service the experience was prompt and great. The delivery guys were professional and polite. We will buy from Neptune again

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The delivery was left in my drive on a snowy day. I was in because I was waiting for the delivery. Nobody rang the doorbell. I saw the box later on that day. As I am somewhat disabled, it was a struggle to bring the box inside. Luckily nothing was damaged.

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This is the first online order I’ve placed with Neptune, having previously shopped in your Tonbridge store many times. Service was as expected – first class, beautifully packaged and arrived exactly when expected. Faultless x

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