BetNeptune Review

Beautiful pieces giving an old cottage an interior face lift!. Pleasure to shop in Winchester. Neptune online shopping can take a while to arrive! But after emailing or telephone call, items arrived quickly. Excellent Thankyou.

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I enjoyed looking round the beautifully presented shop. The assistants were friendly, helpful and knowledgeable about the products.

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Excellent customer service from Bryony in store and the delivery guys were brilliant. Lovely furniture too!

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Customer experience in store was poor – such limited flexibility in handle choices became an additional effort, time and cost from us during the buying process – we’ve seen this done much better elsewheere. And considering the value of the purchase, for such insignificant additional cost, the customer experience potential was lost. Then no comms at all after leaving store until the day before delivery – email updates on status of the delivery process is so easy to do and would have helped us plan work schedules. Then c2 months post delivery we receive a call telling us to collect the replacement hinges – no recognition at all for the late comms on this, no suggestion on delivering these and no information on how these would be installed. We would have purchased the bureau as well but after this experience, we chose another bespoke provider.

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Chloe and Harriet designed two rooms for us in 2022. They transformed an old converted garage into a reading room, installing Chawton furniture, new blinds, furniture and accessories. We were so pleased with the results that we asked them to come and redesign our living room too. Chloe and Harriet were fantastic at bringing together colours and accessories to really make the room feel cosy and we love spending time in it.Throughout the process they kept us posted on delivery times and they were on hand on the day to supervise the deliveries and installation, which made it stress free.We are really happy with both the quality of service and goods received and would recommend Neptune to others.

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Ease of ordering, being kept informed throughout the process, prompt delivery, well-packed items, and excellent quality of the products themselves.

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Excellent quality of products. Delivery always on time. Excellent customer service.

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Many apologies for the delay in sending you this review of the very lovely evening spent with you at Neptune in Bath listening to the fascinating talk give by Emma and Giles. I have long been an admirer of Emma and have watched her meteoric rise to a highly respected and talented designer. The food was fabulous too .Thank you so much for the lovely gifts. I will treasure the book, which is much admired on my coffee table.I wish you all a very happy and prosperous New Year.With kind regards.Jackie FitzGerald

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Neptune has been a total let down this time. It was great once when we bought some chairs but I got a table this time and it has been awful. Bought table to be delivered to a store for collection (lots of delivery issues lately so didn’t want to risk it). Table was not delivered on the agreed date, not again on the second agreed date. Delivered finally after a delay. Collected it only to find a piece missing when I got home. Called immediately to highlight the issue. Piece is nowhere to be found. This was my husband’s Christmas present, which up to date hasn’t materialised.Emailed customer service, they are looking for the piece and next table is coming end of January/February.For the price I paid, I expected this to be flawless. This was MY present to my husband.

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A great Neptune store with very pleasant and helpful staff who went to the trouble of Xmas gift wrapping my purchases. Fabulous customer service!

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Beautiful products, easy to order and delivered in high quality and safe pacakging for the porcelain we ordered.

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Always a lovely greeting from the staff, Rebecca, Charlotte and Lottie to name a few and Toby and Tanya aswell. Nothing is too much trouble and they have helped us no end over the years in making our home. Timeless pieces.

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Came when expected. Great quality. The guys who delivered and talked us through the dining table were brilliant. Great care and attention to detail.

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It is a delight to leave a review for Jessica. She has transformed my little flat into the most pleasing, attractive and happy home. The Neptune furniture is beautiful and I love the gentle colours. The furnishings and accessories are absolutely perfect. There is a sense of tranquility. Thank you Jessica and Lauren too for making this all possible. Jessica is delightful to work with and it is a pleasure to highly recommend her. Thank you so much.

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Unbelievable!! You email me to leave a review. Well it would help if I have actually received the item !! I’m still waiting and it was a Christmas present. Ordered in plenty of time in time for Christmas.

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Happy with product but ordered in September for October delivery but they didn’t arrive until mid December. Unfortunately there was no communication so I ended up having to chase a couple of times just to be told they had been let down by their supplier. I think I should have been contacted when the original due date wasn’t achieved.

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I ordered a wardrobe, bed linen, a mattress and a sheepskin rug for my bedroom last month. Everything arrived just before Christmas and the two guys were fantastic putting it all together and getting it up the staircase. They took all the rubbish away too. Beautiful quality furniture, it really will last it is so well made. Also best night sleep I have had in a very long time, the bed linen is such beautiful quality, and what an amazing mattress. Really pleased! Thank you for fantastic quality, design and service

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As always, the Neptune experience is world class. From the product quality, to the customer experience it’s just on point.

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From the moment we visited the beautiful store in Bristol to choose our new dining chairs, to the moment they arrived as scheduled, we were kept updated. The delivery guys were on time, friendly and efficient. We are delighted with our chairs and they appear to be very good quality and long lasting.

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The staff could be happier and more friendly in the Canterbury store Very expensive!!!!!

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Although the Albertine bed linen fabric quality is great but our king size fitted sheet is below standard. The elastic band around the edge hasn’t got any tension whatsoever. It makes fitted sheet felt very uncomfortable as it’s very loose. The size is far too big for Kingsize bed even though we have deep 35 cms mattress. It ceases up very easily and loosen once we lay in bed. Returned!

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Many you for this opportunity, as I am as well going to email the FT W.E magazine who promoted these very much below standard hot water bottles! let me explain, the hot water bottle flat sides are stuck together, so can not be fill up properly, I must assume they are very old stock?? I bought 2, but I have managed to unstick one of the bottles by pushing the long end handle of a wooden, to open up the bottle, sadly for the other one it does not appear possible, without tearing the rubber!What can you do?

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Decorations as beautiful as in the pictures. Wrapped with care and arrived on time. Thank you

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Absolutely rubbish. The quality is good but overpriced. The wait time for fulfilling orders is unbelievable. A footstool took almost 10 months and a simple throw took over 3 months. Meanwhile you pay up front. Something not right about that is there?This was an online order.

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Delivery prompt, unfortunately damaged, but customer service were so effective and understanding. Everything sorted rapidly.

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Super staff throughout our whole kitchen project; from design and planning through fitting and aftercare, everyone went out of their way to help. A level of craftsmanship rarely seen these days! Shop staff are empowered to solve any issues without having to refer up the chain. A particular mention to Rachel (design) and Aaron (fitting)

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Amazing customer service, again! We inherited a Neptune kitchen in our new house and Jamie at Neptune has been brilliant, sorting out a new bin insert super quickly and more recently sending out a new fixing kit for our Sheldrake table. Would highly recommend!

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Lucy in the Reading store was fantastic…but ALL the staff at Neptune are amazing….thats what made my experience good.

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The store employee was very supportive and smiling. She helped me choose my Christmas gifts and offered suggestions. I left completely satisfied and happy from your Chiswick store.

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Fantastic service from the staff at Hare Hatch – Laura and Petra are great and Jackie just saved my Christmas table! When times are tough it’s the people that make the difference.

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I absolutely LOVE the team at Neptune Canterbury… it’s the kind of store you visit and you feel you know everyone! It’s also the place I would LOVE to get snowed in.

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Patient, kind, helpful, friendly, calm staff member served me in Colchester yesterday (possibly called Sarah?). I wasn’t spending a lot of money but she still gave amazing service. It was a truly pleasurable experience, an oasis of loveliness, thank you ? Jill Thatcher

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It is easy to love Neptune…staff is always friendly, nothing is too much trouble and the shop is full of ideas and desirable options for the home!

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The welcoming and helpful staff in the Bournemouth Neptune. It is always a pleasure to visit the store. Drawback is that it is difficult to leave without making a purchase as everything is of such good quality and beautifully displayed.

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Great service, quality side tables painted to customer specification and was left a pot of touch up paint.The delivery guys were friendly, helpful and on time.They unpacked the items in their van and brought them in and took away the packaging which was very helpful.Delighted with my purchase!

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Mmm well the products look great and I’m wanting to order quite a few items but so far the jury is out as you can’t even get samples delivered to me But there have been strikes so I’m throwing that into the equation

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This is our third furniture purchase from Neptune.The first was in October 2021 when we bought 6 dining chairs. 2 were damaged and had to be replaced.The second purchase was in December 2021 when we bought an extending dining table. One leaf had a screw sticking through the top, the other leaf had stains on the underside and the finish of the table was poor. The table was replaced.Our third and latest purchase was in December 2022 when we bought 2 armchairs. One chair rocked and a leg fell off a week after delivery. Neptune have agreed to replace the chair.Neptune’s sales team in York are excellent, both at the time of purchase and in resolving issues. The problem with Neptune appears to be the lack of quality control. The defective products we received should never have been delivered.

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Beautiful store, helpful staff both on the phone and in person. Delighted with my prints which arrived in about 4 days.

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The staff at the Chichester shop were friendly, helpful and knowledgeable.The two who delivered the furniture were, likewise, friendly and very efficient doing a first class job of assembling the parts.

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What an amazing first impression. I visited the Wimbledon showroom and it was such an amazing place for inspiration, Gianni was extremely helpful and was able to relate with me when I spoke about what colours and style I was going for. I would most definitely recommend asking for Gianni!

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We took delivery of our dresser and really love it. The quality is excellent and it fits in perfectly.I really like the way you work and really appreciate Eleanor’s attention to detail and making sure things remained on track. I also wanted to say thanks to the delivery driver who did a great job and was very helpful.Thanks!

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I returned some faulty fabric to the Bury St Edmunds store and sent photos of the faults.I was told that my refund would come from head office. I received a generic email saying the issue would be dealt with. Since then I have received no communication. Hence the low score.

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Recessed lights are sold without clearly informing that they are not fire compliant. Firehoods need to be installed and I have not been able to find a supplier who does them in the size of the three spotlight units.. These should be offered as an accessory. As it is, I may not be able to install them without breaking fire regulations.

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Superb service. I placed an online order unfortunately one of my items was faulty. I informed them by email. I received an immediate response from Neptune who arranged for a replacement. Brilliant products and excellent customer service. I will definitely be purchasing from them again ?

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The most attentive staff – caring , knowledgable and extremely helpful . Stevie was so excellent and used her own experiences to help us. she really couldn’t have been anymore helpful and kind . Thank you

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Always a friendly welcome at Neptune Canterbury. The staff are so helpful nothing is a problem for them

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We visited today and were impressed as always with how friendly the whole team were. Steven was great, super helpful, knowledgeable and helped us with great interior design advice.

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Delightful and helpful team. From moment of decision to day of delivery, the Neptune Team Bristol could not have been more helpful.

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I have been walking past the Neptune store in Weybridge for years so when we decided to reconfigure our ground floor and move our kitchen to make way for an open plan kitchen and dining space Neptune was our first choice. We came into the store with a budget in mind, and Nicole was so helpful in designing the kitchen I had dreamed of but never thought we could have within budget.The process was simple from start to finish, and Nicole could not have been more accommodating and helpful. Everything happened exactly when Nicole said it would, which after a fairly stressful build was such a relief. We are so grateful and delighted with the result. Thank you so much!

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I love Neptune products, their stores and I believe the quality reflects the higher price. However, I have been continually disappointed with their lack of communication with regards to delivery. On 3 separate deliveries, I never got the promised, ‘3 hour delivery slot’ and end up either chasing them for it or waiting in all day, so it’s not a one-off. If they can’t provide it, I wish they wouldn’t promise it when you book the delivery date and manage customer expectations accordingly.

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