BetNeptune Review

The delivery was left in my drive on a snowy day. I was in because I was waiting for the delivery. Nobody rang the doorbell. I saw the box later on that day. As I am somewhat disabled, it was a struggle to bring the box inside. Luckily nothing was damaged.

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This is the first online order I’ve placed with Neptune, having previously shopped in your Tonbridge store many times. Service was as expected – first class, beautifully packaged and arrived exactly when expected. Faultless x

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I came into the Colchester store just before it was closing on a Sunday before Christmas with my daughter. The ladies were lovely, staying after closing time to order me an Albert 8ft Christmas Tree and then sorted out some drinking glasses as well. Excellent Customer Service, made my Christmas! Thank you all. Jo and Emily

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I ordered some Xmas sale items, I was thrilled to find these items in the sale, very easy to order and when they arrived how well they were packaged. Very pleased with your efficiency and service. Thank you.

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Staff in store very helpful. We were kept fully up to date with regard to delivery of our items. The delivery crew were on time and were very friendly and helpful. We would not hesitate to recommend.

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The service provided by Neptune was excellent. From start to finish, we felt confident and assured about our kitchen plans. Patsy Williams was very personable and made us feel at ease during the kitchen design phase and throughout the process. When it came to site visits and the fitting of our kitchen etc, John Magnor was also friendly and easy to deal with, as was our wonderful kitchen fitter Toby. The whole process worked really well and we are delighted with the finished product which was the result of careful planning and quality of service by all representatives of Neptune involved in delivering our kitchen. Thank you all so much!

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The staff at Neptune Knutsford are so lovely and very friendly. They take time to engage. Wonderful team there.

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Great well made item. Fits 250g pat of (vegan) butter perfectly. Straightforward ordering. Delivery a bit slow and a few incorrect messages frpm neptune but still arrived in promised window

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Warm, welcoming staff – beautiful products and consistently excellent customer service. It’s always a pleasure to shop at Neptune Fulham!

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Had seen a picture on an e mail I’d received showing a bedroom & was interested to know what colour paint was used.Caroline at Neptune was so helpful. She e mailed head office for me & I got a reply the next day.Just love the whole Neptune experience

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Just to add form my awful experience with the Neptune water bottle! I am delighted to say following my poor review, the Customer Host team leader, Customer Experience team, has been in touch,, very helpful and will replace the defect item! Big thank you :)What excellent outcome!(CS0176490)

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My order arrived as stated and I was very happy with what I had ordered , it was lovely to open such perfectly wrapped items . I am happy with the excellent quality of Neptune . Please continue with your high standards.

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A beautiful and welcoming showroom of all their delightful pieces. It is perfectly laid out so that you can imagine what your rooms would look like. (I wish I could afford one of their kitchens!) 🙂 Exceptional customer service whether you buy a small or large item with no quibble for refunds. The staff go out of their way to help choose paints and find out info on other products. Customer service like this is rare… other companies take note!

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The very caring people working at the Chesham store made our first experience of buying a new kitchen as easy as possible. Our kitchen designer Chloe was full of innovative suggestions to ensure that we were able to have the kitchen we have always wanted. The units were beautifully packed on arrival and expertly fitted into our tiny kitchen space by Anthony who despite challenges caused by the lack of space was constantly providing solutions to any issues that arose. Thank you to the whole Chesham team for your wonderful customer service!

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I live the design and the finish of my Lulworth Gig bowls, plates and pasta dishes. The price was also good. However, one plate has already chipped in the dishwasher and the details said that as it was stoneware it would be hardier. The dishwasher was stacked carefully – there were three plates in the wash. We have had them for 9 days, so I am very disappointed with the lack of robustness despite the claims. Also wasn’t clear when the delivery would happen and then they came three days early, fortunately my son was in. So three stars for design and colour. But not as good a quality as I expected.

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Great visit to Neptune in Chesham. I popped in to buy a gift and as always the customer service was above and beyond despite being very busy,Tracy,Emily and the team always greet you with a warm hello and a smile. I did witness a very rude customer, when Emily asked for her postcode, it’s beyond belive how rude some people are. Well done Emily for smiling through your ordeal, not sure everyone would of.

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All of the items are really lovely, I’ve now got lots of different houses, some jingle bells and white candle holders. Can’t wait to make a lovely table scape.

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Great Service ,Neptune is the best company in its field in the uk at the moment .This companys products live up to expectation , I highly recomend them.

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Good communication and very well packaged. Beautiful goods . This was an on line order as no store locally. Buying ‘blind ‘ as it were. The items were as beautiful as I hoped . One of the items was a set of 6 mugs that I loved the look of the shape and size . I wanted to get 12 but just ordered the one set incase they weren’t as nice as they looked . I’m so pleased that I have now ordered a second set.

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We try to place orders with the Guildford store as we have confidence in their advice and give a great customer care experience.Products are gorgeous and the design is as well considered as the majority of Neptune products.Love having a store locally, the staff there are excellent.

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Great double fitted sheet but delivered by UPS in a huge square box filled with brown paper and complete with ‘Fragile’ sticker. I was not impressed as I try to keep my recycling to a minimum.

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Neptune products are always of the highest quality and class above its competitors. I ordered online the products were delivered within a week – very well packaged to protect the glass products inside. Overall great experience.

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This is the second time I visited the Reading shop within a week and both times there was no interest what so ever from staff.Both times I entered the shop and said loud and clear hello there was no reaction from staff. They just continued chatting behind the till.I spend 45 minutes with my husband in there as we are planning a major renovation project. We have not once been approached by staff. When we looked intensively at one of their kitchen two staff members were present, continued chatting along and avoided eye contact.Neptune has beautiful furniture which we really like. However they do come with a price and some basic customer service is expected at this price range. You get better service at Ikea. Not sure I will return.

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Unfortunately the items I required were out of stock and had a fairly long lead time for delivery. The team at Neptune made sure I was regularly kept updated on progress and any queries I had were dealt with promptly and helpfully.

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Great products bought during seasonal offers and ordered online. Delivery was much faster than anticipated. Packed with care.

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So impressed with this lovely store. We bought a kitchen and it is so well made and the design service was top drawer. Jodie left no stone unturned and was not at all pushy but considered what was in our best interests. The after sales care was spot on too, something sadly lacking in so many businesses and yet so important. So good to have old fashioned customer service.

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I bought some baubles in the sale which were beautiful. Unfortunately one of the baubles was damaged. I contacted customer service & they responded promptly & replaced the damaged item

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I took the opportunity to buy some new framed art in the sale and I am really happy with it. Neptune always sell beautiful things. I am looking forward to the new season. I expect lots of new products as so many current items are being discontinued. Some smaller art pieces would be good.

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Excellent service, order arrived very promptly, was surprised as what with the Christmas rush, expected it to take longer. My white Christmas trees are beautiful, exactly as described. They are now packed away for next year. I am really pleased with them. And highly recommend using Neptune.

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I dealt with a very helpful lady with your live chat before ordering our table and she confirmed details etc for us and delivery etc .

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Love their products.packaging brilliant. C Bought items for presents. The only problem was the ‘Carrier’ that they use. Never knew when it would arrive. Very poor delivery. The worst I have ever come across. Will think twice before ordering on line again. Luckily there is a Neptune in Bury St Edmunds so would prefer to go there in the future.

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I am over the moon with my first on line purchase from Neptune.I had my eye on the white (Christmas) Belle Ceramic Angel and when this went into the sale I purchased both sizes for myself and am so pleased. These ceramic angels are gorgeous, A negative (for me) is considering there was relatively small items the box was enormous … way too big. I would like to see on the Neptune website a chance to leave an actual product review.As I was so pleased with my purchase I ordered the same items again (without any hesitation), especially as they were still on sale/in stock to give these adorable white ceramic angels as Christmas gifts. I’m sure I’ll buy again from Neptune.

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It has been a pleasure to deal with Shannon at the Weybridge store over ordering some Chesil limestone flooring and Elcot wall tiles for my new build house. All the ordering and deliveries have gone according to plan thanks to Shannon’s attention to detail. I would thoroughly recommend the Weybridge store. They have been very helpful and answered all my questions. The customer service that I have received has been excellent from Shannon and the team.

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Helpful friendly staff . Offered to send photos damaged table to HQ for more advice . Will be taking up their offer

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Lovely products in an amazing setting!My Christmas Tree skirt is high quality and looked beautiful in my sitting room…..

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The furniture is really great – our two linen chairs are super comfortable and practical with removable covers. And staff are always pleasant and helpful. What needs improvement is the communication between the shops, whoever organises delivery and customers. We had date and time changes texted at the last minute with no discussion which caused some real headaches.

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Lovely Christmas trees ? and angels can’t wait for Christmas ? to come ‘ around again . Delivery ? was brilliant thank you Naptune.

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I like the quality of Neptune products I not so sure about website it says collect but you have to call to do that my last experience of talking to a store directly was they didn’t know what they were doing.I now have items on delayed order not available until march hope that the items become available

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Well packaged Belmont Jar meant it survived a 500 mile journey to Scotland ! Likewise the Lulworth server and the copious Rosemary and Thyme products. I could not love Neptune more !!!

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Quick and efficient on line serviceWell packaged for transfer.Loved the quality of the products

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I bought a beautiful woollen throw (Auburn) from Neptune and am delighted. Really pleased with the quality and the design is lovely. Appears to be reversible, with one side showing stronger colours. I purchased in the sale with a good reduction and am now tempted to buy the cushion to match, especially if it appears in the sale. Once again thank you for the great service Neptune.

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Friendly, helpful and welcoming female staff who really know their products. Not at all pushy and genuinely interested in our home project.

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We love our new cutlery so much! Great first experience with Neptune, we will be back for more! Delivery was quick and well packaged!

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Christmas baubles were just as described and great quality. Excellent packaging and no damages!

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Always love treating myself to something from Neptune and when I was gifted a Voucher for a Christmas present I couldn’t wait to spend it. I purchased a bedspread which was in the sale so it was an absolute bargain and the quality (as always with a Neptune purchase) was excellent value for money.

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Visited Neptune for the first time as my wife and I had been advised to visit by friends. Very impressed by the store, design and products. We were greeted by Emily who was very helpful and polite, making a good impression. Although we bought a couple of smaller items, we are planning renovations so will be back for furniture. Kitchens also look of very high quality. Please thank Emily for her time and patience with our many questions!

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Its, always such a pleasure to visit Neptune in Chesham I have visited several of your branches but feel the service here is top dollar . The team could not be more helpful Tracy the manager runs a very professional team , Imogen along with Emily are always enthusiastic and incredibly helpful their knowledge of the products is brilliant and nothing is to much trouble . Your only ever as good as your team and the experience here starts as soon as you enter the shop . Big round of applause to you all another lovely enjoyable experience today .

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Dear Sarah, Rebecca and all the girls at the Edgbaston Neptune Branch – Happy New Year to You All!I want to thank you for helping to organise and keep secret my stunning Christmas Present from my husband. I was thrilled to receive the two Orla Large Cushions. Beautifully wrapped and presented, thank you so much Sarah for dropping them off and for all of the personalised attention and detail. I look forward to dropping in to the store again soon, the fantastic service and friendly staff always make it such a pleasure.

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We now have a beautiful and comfy living room to both entertain and relax in. Jess and Lauren listened and met our brief perfectly – suggesting wall colours, furniture, soft furnishings and accessories to suit our needs and budget with colours to complement our interiors as well as provide that ‘pop’. Frequently keeping us up to date with delivery dates and being flexible with timings as well. Thank you ever so much x

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First time visit to NeptunesLiving room needed a makeoverExcellent customer service from EmilyNothing was too much trouble and gave us lots of ideasWill certainly be back

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