BetNeptune Review

I love Neptune products, their stores and I believe the quality reflects the higher price. However, I have been continually disappointed with their lack of communication with regards to delivery. On 3 separate deliveries, I never got the promised, ‘3 hour delivery slot’ and end up either chasing them for it or waiting in all day, so it’s not a one-off. If they can’t provide it, I wish they wouldn’t promise it when you book the delivery date and manage customer expectations accordingly.

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No quality check on items ordered before being delivered to me.I ordered online 3 wall lights & shades, value £300 plus delivery. 1st delivery, two wall lights scratched and were returned and replaced by a 2nd delivery. One wall light was scratched and had to be returned. Expecting a 3rd delivery of the replacement wall light. I was assured when I initially complained on the first delivery that two wall lights were scratched, a quality check would be carried out but this also meant I would have to wait a longer delivery to allow this quality check. I waited a longer delivery, and to my disappointment, one wall light was noticeably scratched. Utterly disappointed with Neptune’s service, plus the fact that Neptune is now offering free delivery on orders over £100.

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Just exceptional customer service especially as I totally messed up, order the wrong colour, then they organise an exchange and then I realise it did not work at all (despite liking the item) and they have organised a return. So friendly and helpful on the phone that they have made me want to order from them in the future!

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Each and every staff member at Neptune Fulham gives their 100% to their business. They are on top of their game so to speak. Respect, integrity, professionalism and exemplary customer service always!Thank you Sayed Iyaz Ali

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Excellent customer service at your Edgbaston branch especially purchasing on Sunday 11th December 2022. Assistants very helpful, including gift wrapping what was bought.

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Went to buy replacement for 2 broken drinking glasses, told they only sell on sets of 6. Looked at the glasses with the same name but those on display were slightly different from the ones we had. No other option so ordered a set of 6. When they arrived there were different again from those on display and massively different from the 4 glasses we had. Staff allowed us to buy six of the display glasses that were marginally different from those we had. Whole experience unsatisfactory.

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I love going into this store, the staff are always so helpful and friendly. It doesn’t matter if you’re spending £20 or £2000! I have spoken to Niamh quite a few times, such a lovely girl, indeed all the staff are. It’s a joy to shop there.

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What an incredible 5* experience ! The neptune Tonbridge team & designer Vicki are outstanding. Our renovation was delayed during the pandemic but the attention to detail (in fact multiple design changes) we felt carefully listened to, instant communications and of course high level design skill by Vicki have meant we have just received the kitchen diner, baking station and utility rooms of our dreams. Not only do you pay for incredible quality cabinetry furniture but also a full service guided experience and lifetime guarantee. I (We) had high expectations ? as it was a big ticket investment but the whole experience has blown us away. Huge respect for lead designer Vicki and James Booth the overseeing all the detailed technical aspect. Highly recommend !!!

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Gorgeous products, but non existent customer service. Sofa ordered and paid for in full in July with an early November delivery date confirmed in store and on-line. November has come and gone with no response to my emails enquiring on status. The tracker on my order has moved to February 2023! No response to a more formal request for an explanation, apology and thanks for my 7 month interest free loan.

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Lovely interior design shop.The customer service is amazing, the staff are friendly,polite and make you feel very welcome.

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Vicky has been so helpful with decisions regarding how to decorate and furnish our new space. She has the experience of knowing which shades of paint and shapes of furniture will work well in which spaces and she’s very honest with her opinion which I find both amusing and really helpful. Working with Vicky has taught me some rules about interior design which I can use in other projects in the future. I love our new Shoreditch dining chairs and have enjoyed seeing some new Neptune furniture bring some existing pieces to life.

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Excellent customer service on Sunday and the sales assistant beautifully wrapped a Christmas gift of candles that I had purchased.

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Loving my new sideboard – a quality piece of furniture – with solid beautiful finished oak. The sliding doors make it easy to fit into a narrow space and easy access. The delivery staff were excellent – kept in touch about delivery times and assembled and located it for me, cleared up their mess too.

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Incredible wreath making evening hosted by the Chesham store. Staff amazingly attentive and so friendly particularly Missy and Izzy and Mary who ran the wreath making was incredible. I’ve done so many high end wreath making courses and this was the best I’ve ever done. I learned so much and materials were beautiful with so much to choose from. It was so festive and welcoming in the Chesham store and I can’t wait to book again next year x

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Great service in store.Attentive,helpful and knowledgeable.Delivery seemless.Friendly,no trouble .Efficient.Polite.Thank you.

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I have always been a huge Neptune fan and have bought a lot from them, both online and in different stores. This year we didn’t make it to Bath for our Christmas shopping trip, so I wanted to order some Christmas decorations online. I am thrilled with what I’ve ordered, but not so thrilled with the delivery charge of almost £10!!! Unfortunately this has put me off ordering online in the future. I realise prices have increased everywhere for everyone, but I don’t know of another retailer charging so much for delivery! Plus for larger items, the delivery charge is extortionate! I have been admiring a console table for some time, but will now look elsewhere for one as I cannot justify paying such a large amount of money on a delivery charge.

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My partner and I had such a lovely time in the shop. We were being very indecisive and Gianni was so patient and helpful without being pushy at all. Very refreshing. Thanks!

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Unable to get the lamp shades locally for 2 months because of supply problems. Rang Neptune and not only did they have the lamp shades in stock they gave helpful fitting advice and dispatched them free of change. They were delivered three days later. Could not ask for better service.

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Purchased a full design and install Chichester kitchen, and all appliances at £40,000, to be assured of a guarantee. A couple of years later we have misaligned cupboards that you need to lift to close, and an integrated fridge door that Is hanging off as clearly inadequate fitting (low level domestic use). Many emails, completely dismissed by Neptune with photo evidence, then told that we would need to pay £350 for them to come and fix their defects. Please note the guarantee states if you use your own tradesmen to fix their mistakes then you will invalidate the guarantee. Additionally they ignore all emails. I am currently escalating to trading standards.

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Neptune is quite simply the best shopping experience I have ever had. I’ve been shopping at various branches and ordering on-line for about six years now. Their products are beautifully designed and of exceptional quality, the showrooms are stunning, the staff in their shops are very knowledgeable and nothing is ever too much trouble for the customer service team. Gold stars all around.

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I went to collect the last part of my order . The staff are so committed to give a personal and helpful service .There is the feeling of being part of the Neptune family .

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FAO William Wylie – Neptune, Chiswick Store, Thank you for the excellent service with our purchase of the Balmoral Dining Table and Chairs.The help and service you personally gave us was outstanding from original order to delivery, everything went to plan. I would highly recommend Neptune Chiswick and Mr William Wylie, thank you

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Lovely evening last night for Emma Sims-hilditch book launch. It was fabulous. A really interesting talk by Emma alongside Giles (from Country Life) and great photos to accompany the talk (although the TV was set a bit low so it difficult for those at the back to see the pictures clearly) The book The evolution of home is beautiful with amazing photos. I can’t wait to find time to sit and go through it. It’s got pride of place on my coffee table. It was great to chat to Emma and have the opportunity to ask questions too. The staff were all lovely and friendly and the canapés absolutely delicious. We’ll definitely be eating at Neptune next time we’re in Bath. And to top it all a lovely goodie bag to go home with Thank you all for organising such a wonderful evening out

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Seamless and efficient kitchen installation from start to finish…. Plans for the other trades, dates for every element of the work given at the start, a project manager who oversees every element. It really was a great experience and of course the kitchen looks lovely. I would highly recommend

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Visited Chiswick store during my travels. Met with a smile from every member of staff – whether they were engaged on the phone or helping others. Bought some of the lovely white Christmas houses. Staff gave me boxed items as I was travelling. Nothing was too much trouble which actually made me buy more! Great atmosphere!

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I attended a wreath making course at York on Monday evening and I just wanted to say a huge thank you for a wonderfully gorgeous evening. Perfectly hosted, beautiful surroundings, effortlessly demonstrated by the lovely Kirstie and an all-round memorable time. Brucie bonus that my wreath looks gorgeous ! ? Thank you Michael and your amazing York Elves ?

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We are delighted with our new Neptune kitchen. From start to finish the whole process has been such a pleasant experience. Sophia, our kitchen designer was excellent, so professional, friendly and knowledgeable. She kept us well informed every step of the way. The kitchen cabinets are very good quality and timeless. Steve, the kitchen fitter was brilliant too. In fact all the staff involved deserve a mention as they were all great. Next Neptune project our study.Thank you Neptune, Bury St Edmunds.

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The staff are always very helpful and welcoming. The product information is always good. The furniture and accessories are of the highest quality. It always good to know you can exchange purchases if they don’t look exactly as you expect. All round quality.

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As always, the Reading Neptune showroom is a lovely place to visit. Full of inspiration and well put together. Staff are friendly and well informed

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It was a real pleasure to plan our kitchen/utility project with Patsy, Amber, John and Liam during 2022; every step was to the highest standard. They each brought a splendid level of creative and technical expertise to the project, delivering the brief without fault and with excellent service and response to questions throughout. Huge thanks to each of them, we absolutely love the revived kitchen and utility – it is a joy to use.

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No contact for date of delivery in fact I had an email last week and it had arrived a week before that!! The gift wrap which I paid extra for was very poor… I’m actually going to have to re wrap it… the gift is for my daughter who loves her Neptune kitchen and accessories… I can’t believe such an esteemed company had let us down like this. I just hope the gift is all she hopes for.. maybe 3 stars is being generous.

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Such a pleasure to shop .beautiful store everything so neat and staff so helpful . All purchases well packaged and beautifully gift wrapped

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I attended a wreath making course in the Bristol store on Saturday and loved every minute plus it was a great excuse to visit the store. I’m eagerly awaiting news of the next event. Nothing is ever too much trouble for the staff in the store and the event at the store was evidence of that.

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Well this shop is a delight to visit …. heaven. I could move in. Was getting Christmas tree which I love. Girls so friendly and helpful. Nothings to much trouble.

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A great experience from the start to finish – would gladly recommend the Neptune design and fulfilment service; we were a difficult “remote” customer – and nothing was too much trouble. Many thanks to Harriet and the Bristol Neptune Team.

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Jane at the Bury St Edmunds store has recently finished the final touches to our family room, and we are beyond happy with it! Jane was amazing, she listened to our needs and accommodated for them while also producing a timeless design. Jane continuously pushed us out of our comfort zone, brining colours in that we would never have been bold enough to pick ourselves.The result is genius – making the best of the space we had. Our room is open plan and it was important to us to create rooms within rooms. Jane achieved this brilliantly. Thank you Jane and everyone from the Bury St Edmunds store!

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I bought a console table and when it was delivered, there was a mark on the side. The delivery guys took pictures and said they would submit it and also asked me to call. I called the next day to be told that a replacement had already been ordered and would be delivered to me the following week, when they would collect the other one. The furniture I have bought from Neptune is of very high quality. I have found their staff in the shop, on the phone and the delivery people all to be extremely nice and helpful. I highly recommend Neptune.

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Such an enjoyable morning completing my mood board with Jane…. a real privilege working with an expert, who was equally as keen to lend advice as she was to encourage and develop my own ideas. Loved every minute, thank you! 🙂 Alli x

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Having ordered a Christmas tree ‘skirt’ I arrived to collect it in-store.Despite my meticulous measuring it was about a centimetre too small! I was so disappointed as the wicker skirt was beautiful and really good quality.Rosie was absolutely lovely; professional, helpful & she made me a coffee while retrieving my paperwork! The refund process was seamless.It’s always such a pleasure going to Neptune ?

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Sumptuous experience all round. The shop is beautiful, and the staff there were all really kind and knowledgeable. I even got a cup of tea!Happy to recommend.

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Popped into their Chichester (Oving) store today and enjoyed another half hour mooch around their store, including a complimentary coffee and mince pie. I’m a big fan of Neptune and this visit definitely didn’t disappoint. Lovely layout and great products, worth spending a little more on a special treat.

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Absolutely Love Neptune! ? Quality furniture, punctual deliveries and such a friendly team of people.Huge thanks to James and Sophie at Farnham Branch, who have just been FABULOUS throughout! ? with a special shout out to James who’s warm, cheery, accommodating, and very patient attitude, made shopping at Farnham an extremely pleasant experience ?. I could not have asked for more and would not hesitate to recommend Neptune to family and friends.

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If 0 stars was an option, this outfit would thoroughly deserve it. We ordered a TV cabinet with the white glove service. Firstly, the delivery driver refused to carry it into the house, secondly when he eventually did he managed to scratch all the walls along the way of our freshly renovated house. Then he refused to take it out of the box or assemble it. Shocking service – would never order anything from this company again. It’s expensive and terrible service throughout the whole journey!

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Great personal experience from the moment we had our design meeting to the installation and beyond. We absolutely love our Island and everyone we interacted with was fantastic, Beth our designer, James our kitchen fitter and Steve the painter and Jennifer from the store have all been great. Especially Steve who came back out again to touch up! We did have an issue with something but this has been rectified with pace and to our satisfaction.

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The Neptune experience (York) was hassle-free as usual!It is always a pleasure to purchase an item from Neptune whether it be a piece of furniture, a gift or Christmas decorations. The delivery men were so helpful, polite and accommodating.Many thanks for an excellent service.

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Came into store a couple of weeks ago but have been meaning to post a review of my experience since. Very warm, welcoming, and helpful staff regarding trying to choose amongst the many beautiful paint choices. Beautiful showroom, personally I would have liked to see more kitchen serve ware items that are available. Other than that ?

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Amazing ? walked into the store for the first time greeted really warmly by the staff, the girls were really helpful and kind whilst I was trying to find a gift for my mum and not to mention the incredible gift wrapping (thanks so much). Very well laid out store, such a professional set up. I’m very surprised I managed to walk out of here without half the shop.

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The can of paint came broken with most of the paint pouring into the plastic packaging however contacting a pleasant member of your team promising a new to be sent out the following week but after endless calls and ups notifications I now been told it will arrive next week. This very annoying as painters are not able to come next week as I ran out of paint due the damaged can!!

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I attended the Moodboard Masterclass in Canterbury. I cannot praise the designers enough, they inspired us all and made it so simple to create our moodboards and I was extremely inspired with my design. We had access to so many beautiful samples and expert advice. Everyone was so friendly and spoilt with drinks and mince pies. Thankyou to the Canterbury team, highly recommend. Karen

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Fantastic customer service, really friendly and helpful. Totally recommend this shop. Furniture we have purchased has always been exceptional

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