BetNeptune Review

Interior Design delivery was superb. Annabel came and dressed my room and the two delivery drivers carefully unpacked the furniture and placed it according to the floor plan that Annabel has designed.Lovely furniture, excellent build quality and we’re delighted with the result. Would definitely use again. We’d already decided which furniture we wanted but used the design service to give us a different, professional viewpoint. The money for that consultation came off the order so it was a free service in essence. And Annabel made some changes to our original thoughts and she was absolutely right. Plus she was gorgeous! Thanks Annabel x

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Neptune have been a notch above the rest from day 1. Their customer service was sincere, accommodating, polite and true to their word. Thank you!!

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I went wreath making on Monday evening. Mary took the session. It was very informative and lots of fun plus I came home with a beautiful wreath. Thanks Neptune Chesham!

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Nipped into the Bury St Edmunds branch to grab a tissue cover box and noticed the faux flower displays. A lady called Liz helped me with a few questions I had with some of the stems and offered to arrange a display to show me what they would look like arranged together. I walked out of the store with not only a beautiful vase filled with stunning flowers that I can literally place in my home with no effort! but also exceptional customer service, how rare in today’s world to have a member of a sales team to go above and beyond to help you. What an asset Liz is to the Bury St Edmunds store, I remember her from years ago working in a local home furnishing store and she helped me furnish my whole house!

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Friendly, helpful service from Natalie. I felt valued as a customer as she took the time to help me select the right items without feeling under pressure.

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We just wanted to say a huge thank you to Neptune Cambridge for our stunning kitchen which we are absolutely thrilled with. Everyone we interacted with (Roxana, Claire, James, Jennifer, Ben and Steve) from start to finish were lovely, professional, always quick to react and just great to work with. Special thanks to Claire, our designer, James, our project manager and Ben, our fitter – you are a great team and we would not hesitate to recommend you. Our new kitchen really has transformed our house and how we live in it. Thank you!

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The delivery was easy to arrange. The furniture arrived well packaged and was unpacked with care. It looks great and I am very happybwoth my purchase. All correspondence I have had with Neptune has been very well handled. I would definitely recommend.

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We visited the Chester and Knutsford showrooms and both were styled beautifully. The staff in both were very helpful and lovely too.

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Interior Designer Jessica Barrett and her team from Neptune/Guildford has been absolutely wonderful to work with.She understood the vision and concept of our plan and was able to deliver fantastic results.Highly recommend Jessica’s services.

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I signed up for a Mood board Masterclass with Neptune in Chichester, and was really delighted. It was a very practical, useful morning. The staff were very inspiringand I left the class feeling ready to embark on my projects. Thank you ladies for your help and support, I had a fantastic day!

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I always enjoy a visit to Neptune in Chichester.It is a visual feast, great inspiration and the furniture is definitely made to last.The team are lovely especially Howard who offered me a cup of coffee the last time I visited… Nice touch ?

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Excellent customer care and quality even though just a small order , nothing was too much trouble ,Thank you

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This is my favourite place on earth! Michael & the rest of the staff are always so welcoming. We often call in en route to Whitby for a break & we’re always met with friendly faces. I bought a few Christmas items on this visit & we’re returning on our way home to purchase some more items . We definitely got a fantastic ‘lift’ visiting the store, retail therapy at its best!??

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The service we were provided by Jane & Bethan have been absolutely amazing. We are so pleased with our end result & can’t recommend Jane for the design enough. Thank you, Jane & Bethan.xx

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3 dirty furniture items, 1 smashed drawer cupboard, 1 scratched table top 1 paint damaged drawer cupboard. Van full of water and 2nd cartons used for boxes.No reflection on Southport outlet but on Neptune white glove service

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As always a wonderful , friendly delivery of an Amelia velvet chair to Exeter.. Kept uptodate and delivered on time. Gorgeous green velvet.

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I visited Neptune’s shop in Chiswick to buy 2 dining chairs. I have received useful advice and assistance from a very friendly and knowledgeable staff member. I took home a few fabric samples to help with my decisions. The delivery was highly professional, I was communicated the delivery slot promptly. I am very happy with my beautiful and comfortable chairs. Highly recommended!

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Lovely shop to meander around. Smells lovely which makes a relaxing atmosphere and a joy to do some Christmas shopping! Actually purchased some lights which have now been delivered and are beautiful. Excellent quality.

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Helpful friendly service. Store has a warm and festive atmosphere. I love the bags you receive your purchases in.

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My first visit to the store. I loved walking around. Staff were really helpful and provided me with pre boxed items to safely transport home. It was lovely seeing the items in person. Beautiful displays too.

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Very efficient, the delivery drivers were very helpful and placed the order which was quite heavy inside my property carefully. I would definitely use Neptune again.

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It’s been quite fascinating watching prices rising on the Neptune.com website the past couple of years. I do wonder who can still afford it. Some of the smaller items, like cushions, baskets and paintings increased by increments of £5 every now and then so it does start to add up! I only noticed this because I ha e a house to furnish and I tend to procrastinate and so visit the website a lot. I’m relieved I bought my small oak table before it increased by £200!My review still has three stars because the products are still to my taste and well made, but sadly I’m priced out now.Neptune, please think about making a cheaper selection or brand – even your Outlet is now too expensive for me! Random commemt, but those dirty, faded “Condition C” chairs or incomplete cabinets without shelves, etc. for only a minimal discount is madness – who buys them??At least I can sell my existing items second hand for the same amount I bought them for!

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I have just finished a 4 week (every weds night) Art course with a very talented, lovely local artist Miranda Carter. Neptune @Bath hosted this course which was a stunning, warm and ideal venue for the class. Neptune were fantastic hosts supplying drinks and snacks and always being friendly and welcoming. I cannot rate this course, venue and teacher highly enough and look forward to participating in anymore they should do!

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We have enjoyed such a wonderful experience creating artwork over the last 4 weeks with Miranda. The Neptune setting and atmosphere were the perfect backdrop for the relaxing and mindful creativity Miranda taught. We will be back for more.

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Used the design service to create a whole new room. The consultation visit was great fun and the final result exceeded expectation, the designer really captured what we wanted and it feels so comfortable and our style but so much better executed. Customer service really good. Delivery day was great!

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Art class with Miranda Carter at Neptune. Absolutely fantastic, so creative, easy to follow, great results! Really enjoyed the relaxation of creating art in such a lovely setting. Miranda was on hand to help but also allowed us to explore our own ideas. Thankyou!

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We ordered two Buckland picture shelves in oak. Delighted with the look we have achieved by staggering their position above our Chichester sideboard. Really easy to fit and we were able to collect from Swindon. Thanks Neptune

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First class staff wanting to deliver the kitchen design we wanted. Overall the team combined from design to fit out and resolve snags really well and we are delighted with the outcome. Great design, materials and impressive programme management when things didn’t quite go to plan – due to the house. Thanks to all especially David, Richard and partners Knights Interiors.

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Very helpful advice in store helping us source the right colour and type of paint. Quick delivery. Very pleased with final result Expensive but worth the extra cost

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Very knowledgeable and helpful staff without being pushy for a sale. Well laid out room layouts , quality store quality products and excellent staff.

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Phoned order ,Questions answered by friendly staff with a personal touch. Followed up by a personable note after delivery to see if I was happy with my purchase.Thanks Neptune Colchester, see you soon.x

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I visited Neptune Colchester a few weeks ago and have since been back 4 times, I always find something to buy.The staff are really friendly and helpful in the Colchester store.

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Colchester store is fantastic!!Sally gave superb colour advice which worked perfectly.Sally was just great helping me with my order and today Christina gave superb everhot advice!!Thank you!

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Very nice quality bathroom wall lights which included their bulbs which is always helpful. Great service from James who sent them out to me as speedily as he could.

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Lovely staff who were very helpful. We ordered the clock and within 7 days we were notified that it was in the shop.Perfectly packaged. Nothing too much trouble for them.

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The shop is over/priced. We have bought three items which were all returned as flawed. These items were considerably dearer than our usual purchases and of inferior quality.

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Came by with a few friends, and was made to feel so welcome. Only came in for a candle, but ended up leaving with a lot more! Lovely staff and store. Thanks!

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Ordered online but got an email straight away from York Neptune who looked after everything for me. One of my parcels was delayed and they replied to my queries and emails straight away

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My wall lights are stunning their design very thoughtful and sleek – they have a lovely heritage feel and the service from Neptune excellent

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Beautiful extra large white Christmas tree ornament. bought. Love them! Easy to use website. The York store is fabulous. All of the products are beautifully displayed. The staff are so helpful and friendly.

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The bar stools we bought were expensive but fantastic quality and very comfortable (5*). The length of time from purchase (early June) to delivery (November) was terrible (3*). They originally said September and then delay, delay, delay. The first day they didn’t tell us about until we called up. To take over £2k knowing they wouldn’t deliver isn’t good. Better to take a deposit and rest due on delivery.

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For the first time in a long while my order was shipped within days of ordering and arrived in the original timeframe that was given when placed. Thank you!

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Very happy with my recent order.I always order online.I love everything about Neptune.The customer service is outstanding, Abigail Goodwin is marvelous, always very helpful xx

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Beautiful home furnishings! Everything is of beautiful quality. Not the cheap but you pay for quality. The Wycombe chair is a timeless, solid piece. Stunning. Overall, service and communication with Neptune has been superb. Thank you.

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Neptune have been fantastic. Customer service excellent having been done remotely. Communication excellent and accommodating my living abroad. Delivery on time delightful delivery men. Clean tidy polite workmen.

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Beautiful tablescaping from Shannon and Natalie, really enjoyed watching them so effortlessly making stunning Christmas displays. Looking forward to putting their ideas to my own table this Christmas.

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It’s a beautiful showroom. Rosie has been really helpful on a number of occasions and she gave me some very creative ideas about colours. The staff are very polite and reliable.

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We have always loved the Neptune style and were therefore very keen to seek their help in the redesign of our snug. The outcome has not disappointed. Flo listened carefully to our brief, came up with some great suggestions and has created a space that is not only incredibly comfortable but also a delight to be in – an oasis of calm. We are delighted with the results. Thank you Flo!

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Today I enjoyed the Neptune in store cookery demonstration with Becky…Not only is Becky very humerus the meal prepared was delicious ?. Thanks to The Bristol Neptune Team, Luisa and Team Members always have everything beautifully arranged and ensure you feel totally welcome; nothing is ever too much trouble ?

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Visited yesterday with my friend what a lovely place , made to feel welcome by staff allowed to walk around at our own speed , no hassle no questions we had a lovely time . Staff very approachable and helpful answering our questions we brought some lovely pieces and will return soon .

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