BetNeptune Review

We took delivery of our dresser and really love it. The quality is excellent and it fits in perfectly.I really like the way you work and really appreciate Eleanor’s attention to detail and making sure things remained on track. I also wanted to say thanks to the delivery driver who did a great job and was very helpful.Thanks!

Reply

I returned some faulty fabric to the Bury St Edmunds store and sent photos of the faults.I was told that my refund would come from head office. I received a generic email saying the issue would be dealt with. Since then I have received no communication. Hence the low score.

Reply

Recessed lights are sold without clearly informing that they are not fire compliant. Firehoods need to be installed and I have not been able to find a supplier who does them in the size of the three spotlight units.. These should be offered as an accessory. As it is, I may not be able to install them without breaking fire regulations.

Reply

Superb service. I placed an online order unfortunately one of my items was faulty. I informed them by email. I received an immediate response from Neptune who arranged for a replacement. Brilliant products and excellent customer service. I will definitely be purchasing from them again ?

Reply

The most attentive staff – caring , knowledgable and extremely helpful . Stevie was so excellent and used her own experiences to help us. she really couldn’t have been anymore helpful and kind . Thank you

Reply

Always a friendly welcome at Neptune Canterbury. The staff are so helpful nothing is a problem for them

Reply

We visited today and were impressed as always with how friendly the whole team were. Steven was great, super helpful, knowledgeable and helped us with great interior design advice.

Reply

Delightful and helpful team. From moment of decision to day of delivery, the Neptune Team Bristol could not have been more helpful.

Reply

I have been walking past the Neptune store in Weybridge for years so when we decided to reconfigure our ground floor and move our kitchen to make way for an open plan kitchen and dining space Neptune was our first choice. We came into the store with a budget in mind, and Nicole was so helpful in designing the kitchen I had dreamed of but never thought we could have within budget.The process was simple from start to finish, and Nicole could not have been more accommodating and helpful. Everything happened exactly when Nicole said it would, which after a fairly stressful build was such a relief. We are so grateful and delighted with the result. Thank you so much!

Reply

I love Neptune products, their stores and I believe the quality reflects the higher price. However, I have been continually disappointed with their lack of communication with regards to delivery. On 3 separate deliveries, I never got the promised, ‘3 hour delivery slot’ and end up either chasing them for it or waiting in all day, so it’s not a one-off. If they can’t provide it, I wish they wouldn’t promise it when you book the delivery date and manage customer expectations accordingly.

Reply

No quality check on items ordered before being delivered to me.I ordered online 3 wall lights & shades, value £300 plus delivery. 1st delivery, two wall lights scratched and were returned and replaced by a 2nd delivery. One wall light was scratched and had to be returned. Expecting a 3rd delivery of the replacement wall light. I was assured when I initially complained on the first delivery that two wall lights were scratched, a quality check would be carried out but this also meant I would have to wait a longer delivery to allow this quality check. I waited a longer delivery, and to my disappointment, one wall light was noticeably scratched. Utterly disappointed with Neptune’s service, plus the fact that Neptune is now offering free delivery on orders over £100.

Reply

Just exceptional customer service especially as I totally messed up, order the wrong colour, then they organise an exchange and then I realise it did not work at all (despite liking the item) and they have organised a return. So friendly and helpful on the phone that they have made me want to order from them in the future!

Reply

Each and every staff member at Neptune Fulham gives their 100% to their business. They are on top of their game so to speak. Respect, integrity, professionalism and exemplary customer service always!Thank you Sayed Iyaz Ali

Reply

Excellent customer service at your Edgbaston branch especially purchasing on Sunday 11th December 2022. Assistants very helpful, including gift wrapping what was bought.

Reply

Went to buy replacement for 2 broken drinking glasses, told they only sell on sets of 6. Looked at the glasses with the same name but those on display were slightly different from the ones we had. No other option so ordered a set of 6. When they arrived there were different again from those on display and massively different from the 4 glasses we had. Staff allowed us to buy six of the display glasses that were marginally different from those we had. Whole experience unsatisfactory.

Reply

I love going into this store, the staff are always so helpful and friendly. It doesn’t matter if you’re spending £20 or £2000! I have spoken to Niamh quite a few times, such a lovely girl, indeed all the staff are. It’s a joy to shop there.

Reply

What an incredible 5* experience ! The neptune Tonbridge team & designer Vicki are outstanding. Our renovation was delayed during the pandemic but the attention to detail (in fact multiple design changes) we felt carefully listened to, instant communications and of course high level design skill by Vicki have meant we have just received the kitchen diner, baking station and utility rooms of our dreams. Not only do you pay for incredible quality cabinetry furniture but also a full service guided experience and lifetime guarantee. I (We) had high expectations ? as it was a big ticket investment but the whole experience has blown us away. Huge respect for lead designer Vicki and James Booth the overseeing all the detailed technical aspect. Highly recommend !!!

Reply

Gorgeous products, but non existent customer service. Sofa ordered and paid for in full in July with an early November delivery date confirmed in store and on-line. November has come and gone with no response to my emails enquiring on status. The tracker on my order has moved to February 2023! No response to a more formal request for an explanation, apology and thanks for my 7 month interest free loan.

Reply

Lovely interior design shop.The customer service is amazing, the staff are friendly,polite and make you feel very welcome.

Reply

Vicky has been so helpful with decisions regarding how to decorate and furnish our new space. She has the experience of knowing which shades of paint and shapes of furniture will work well in which spaces and she’s very honest with her opinion which I find both amusing and really helpful. Working with Vicky has taught me some rules about interior design which I can use in other projects in the future. I love our new Shoreditch dining chairs and have enjoyed seeing some new Neptune furniture bring some existing pieces to life.

Reply

Excellent customer service on Sunday and the sales assistant beautifully wrapped a Christmas gift of candles that I had purchased.

Reply

Loving my new sideboard – a quality piece of furniture – with solid beautiful finished oak. The sliding doors make it easy to fit into a narrow space and easy access. The delivery staff were excellent – kept in touch about delivery times and assembled and located it for me, cleared up their mess too.

Reply

Incredible wreath making evening hosted by the Chesham store. Staff amazingly attentive and so friendly particularly Missy and Izzy and Mary who ran the wreath making was incredible. I’ve done so many high end wreath making courses and this was the best I’ve ever done. I learned so much and materials were beautiful with so much to choose from. It was so festive and welcoming in the Chesham store and I can’t wait to book again next year x

Reply

Great service in store.Attentive,helpful and knowledgeable.Delivery seemless.Friendly,no trouble .Efficient.Polite.Thank you.

Reply

I have always been a huge Neptune fan and have bought a lot from them, both online and in different stores. This year we didn’t make it to Bath for our Christmas shopping trip, so I wanted to order some Christmas decorations online. I am thrilled with what I’ve ordered, but not so thrilled with the delivery charge of almost £10!!! Unfortunately this has put me off ordering online in the future. I realise prices have increased everywhere for everyone, but I don’t know of another retailer charging so much for delivery! Plus for larger items, the delivery charge is extortionate! I have been admiring a console table for some time, but will now look elsewhere for one as I cannot justify paying such a large amount of money on a delivery charge.

Reply

My partner and I had such a lovely time in the shop. We were being very indecisive and Gianni was so patient and helpful without being pushy at all. Very refreshing. Thanks!

Reply

Unable to get the lamp shades locally for 2 months because of supply problems. Rang Neptune and not only did they have the lamp shades in stock they gave helpful fitting advice and dispatched them free of change. They were delivered three days later. Could not ask for better service.

Reply

Purchased a full design and install Chichester kitchen, and all appliances at £40,000, to be assured of a guarantee. A couple of years later we have misaligned cupboards that you need to lift to close, and an integrated fridge door that Is hanging off as clearly inadequate fitting (low level domestic use). Many emails, completely dismissed by Neptune with photo evidence, then told that we would need to pay £350 for them to come and fix their defects. Please note the guarantee states if you use your own tradesmen to fix their mistakes then you will invalidate the guarantee. Additionally they ignore all emails. I am currently escalating to trading standards.

Reply

Neptune is quite simply the best shopping experience I have ever had. I’ve been shopping at various branches and ordering on-line for about six years now. Their products are beautifully designed and of exceptional quality, the showrooms are stunning, the staff in their shops are very knowledgeable and nothing is ever too much trouble for the customer service team. Gold stars all around.

Reply

I went to collect the last part of my order . The staff are so committed to give a personal and helpful service .There is the feeling of being part of the Neptune family .

Reply

FAO William Wylie – Neptune, Chiswick Store, Thank you for the excellent service with our purchase of the Balmoral Dining Table and Chairs.The help and service you personally gave us was outstanding from original order to delivery, everything went to plan. I would highly recommend Neptune Chiswick and Mr William Wylie, thank you

Reply

Lovely evening last night for Emma Sims-hilditch book launch. It was fabulous. A really interesting talk by Emma alongside Giles (from Country Life) and great photos to accompany the talk (although the TV was set a bit low so it difficult for those at the back to see the pictures clearly) The book The evolution of home is beautiful with amazing photos. I can’t wait to find time to sit and go through it. It’s got pride of place on my coffee table. It was great to chat to Emma and have the opportunity to ask questions too. The staff were all lovely and friendly and the canapés absolutely delicious. We’ll definitely be eating at Neptune next time we’re in Bath. And to top it all a lovely goodie bag to go home with Thank you all for organising such a wonderful evening out

Reply

Seamless and efficient kitchen installation from start to finish…. Plans for the other trades, dates for every element of the work given at the start, a project manager who oversees every element. It really was a great experience and of course the kitchen looks lovely. I would highly recommend

Reply

Visited Chiswick store during my travels. Met with a smile from every member of staff – whether they were engaged on the phone or helping others. Bought some of the lovely white Christmas houses. Staff gave me boxed items as I was travelling. Nothing was too much trouble which actually made me buy more! Great atmosphere!

Reply

I attended a wreath making course at York on Monday evening and I just wanted to say a huge thank you for a wonderfully gorgeous evening. Perfectly hosted, beautiful surroundings, effortlessly demonstrated by the lovely Kirstie and an all-round memorable time. Brucie bonus that my wreath looks gorgeous ! ? Thank you Michael and your amazing York Elves ?

Reply

We are delighted with our new Neptune kitchen. From start to finish the whole process has been such a pleasant experience. Sophia, our kitchen designer was excellent, so professional, friendly and knowledgeable. She kept us well informed every step of the way. The kitchen cabinets are very good quality and timeless. Steve, the kitchen fitter was brilliant too. In fact all the staff involved deserve a mention as they were all great. Next Neptune project our study.Thank you Neptune, Bury St Edmunds.

Reply

The staff are always very helpful and welcoming. The product information is always good. The furniture and accessories are of the highest quality. It always good to know you can exchange purchases if they don’t look exactly as you expect. All round quality.

Reply

As always, the Reading Neptune showroom is a lovely place to visit. Full of inspiration and well put together. Staff are friendly and well informed

Reply

It was a real pleasure to plan our kitchen/utility project with Patsy, Amber, John and Liam during 2022; every step was to the highest standard. They each brought a splendid level of creative and technical expertise to the project, delivering the brief without fault and with excellent service and response to questions throughout. Huge thanks to each of them, we absolutely love the revived kitchen and utility – it is a joy to use.

Reply

No contact for date of delivery in fact I had an email last week and it had arrived a week before that!! The gift wrap which I paid extra for was very poor… I’m actually going to have to re wrap it… the gift is for my daughter who loves her Neptune kitchen and accessories… I can’t believe such an esteemed company had let us down like this. I just hope the gift is all she hopes for.. maybe 3 stars is being generous.

Reply

Such a pleasure to shop .beautiful store everything so neat and staff so helpful . All purchases well packaged and beautifully gift wrapped

Reply

I attended a wreath making course in the Bristol store on Saturday and loved every minute plus it was a great excuse to visit the store. I’m eagerly awaiting news of the next event. Nothing is ever too much trouble for the staff in the store and the event at the store was evidence of that.

Reply

Well this shop is a delight to visit …. heaven. I could move in. Was getting Christmas tree which I love. Girls so friendly and helpful. Nothings to much trouble.

Reply

A great experience from the start to finish – would gladly recommend the Neptune design and fulfilment service; we were a difficult “remote” customer – and nothing was too much trouble. Many thanks to Harriet and the Bristol Neptune Team.

Reply

Jane at the Bury St Edmunds store has recently finished the final touches to our family room, and we are beyond happy with it! Jane was amazing, she listened to our needs and accommodated for them while also producing a timeless design. Jane continuously pushed us out of our comfort zone, brining colours in that we would never have been bold enough to pick ourselves.The result is genius – making the best of the space we had. Our room is open plan and it was important to us to create rooms within rooms. Jane achieved this brilliantly. Thank you Jane and everyone from the Bury St Edmunds store!

Reply

I bought a console table and when it was delivered, there was a mark on the side. The delivery guys took pictures and said they would submit it and also asked me to call. I called the next day to be told that a replacement had already been ordered and would be delivered to me the following week, when they would collect the other one. The furniture I have bought from Neptune is of very high quality. I have found their staff in the shop, on the phone and the delivery people all to be extremely nice and helpful. I highly recommend Neptune.

Reply

Such an enjoyable morning completing my mood board with Jane…. a real privilege working with an expert, who was equally as keen to lend advice as she was to encourage and develop my own ideas. Loved every minute, thank you! 🙂 Alli x

Reply

Having ordered a Christmas tree ‘skirt’ I arrived to collect it in-store.Despite my meticulous measuring it was about a centimetre too small! I was so disappointed as the wicker skirt was beautiful and really good quality.Rosie was absolutely lovely; professional, helpful & she made me a coffee while retrieving my paperwork! The refund process was seamless.It’s always such a pleasure going to Neptune ?

Reply

Sumptuous experience all round. The shop is beautiful, and the staff there were all really kind and knowledgeable. I even got a cup of tea!Happy to recommend.

Reply

Popped into their Chichester (Oving) store today and enjoyed another half hour mooch around their store, including a complimentary coffee and mince pie. I’m a big fan of Neptune and this visit definitely didn’t disappoint. Lovely layout and great products, worth spending a little more on a special treat.

Reply