BetNeptune Review

I recently bought some paint from Neptune Chiswick. I paid over the phone and parked outside and the manager Will came out to my car to deliver it to me. I was very impressed with the level of service. I would recommend this store to my friends.

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A model for the High Street. Always a pleasure to drop in to the shop. The staff are so lovely, we hate to walk by. Everything we have bought from Neptune, we love.

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It was such an amazing time to have the class. Brilliant demonstration and bubbly personality! It made me feel to cook as it looked so simple and easy!

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Paid for a design service to help us maximise the storage and usability of our small kitchen area but was deeply disappointed with the service and result. Each iteration took ages to be produced only to provide ‘solutions’ that either couldn’t fit or didn’t really solve our problem or address our requirements. We really didn’t feel we were being given any design expertise and ended up deciding we were better doing it ourselves.There also seemed to be an assumption that once we’d paid for a design service, we were ‘hooked’ and wouldn’t question any of the pricing. Whereas we were fully prepared to pay for quality cabinets and really liked the Neptune products, it became clear on inspection that their pricing was just ridiculous, such as £550 for a simple shelf!When we then realised that we would still need to separately organise and project manage all the removal/disposal of our old kitchen, tiling, electrics, plumbing and making good… we really had to wonder why we should even consider going with Neptune.

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I came in initially to look at beds although did need to buy a new sofa but had put that off as i was unsure on fabric type, sofa size and accessories. Suzanne made the whole experience easy and relaxing. I want to say a big thank you to Suzanne for all her help.

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Sample board evening. As always it was a lovely, relaxed, informative & very helpful evening of putting together my own sample board for a room I am looking to redecorate. Whenever I visit all the staff are always welcoming, friendly & very helpful.I cannot recommend Neptune Canterbury highly enough.

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Sophie from the Farnham store is lovely really helpful and knowledgeable. It’s a beautiful store but the staff always make the experience even better.

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The Neptune products I have bought are fantastic quality and I’m so pleased with my purchases. Seamless buying experience, easy to purchase, kept up to date with delivery days/times and the delivery men were great. Took their shoes off to walk on carpets and were very careful bringing my delivery in. Would recommend to anyone.

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We love our new kitchen but we often had to chase Neptune to answer our questions. We were not happy with the company who supplied and fitted our worktops.We have an ongoing issue with a mis-sold appliance which is getting very frustrating.

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We have been working with Florence from the Cheltenham store for a number of months now in the design of a new home and she is amazing. She is so calm and professional but so friendly and oozes enthusiasm. She has come up with the most wonderful ideas and plans for us and things we would never have thought of. She was on site for all the delivery and made the house look incredible. The delivery team were fantastic too – nothing was too much trouble. Definitely made the right decision to use Neptune.

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This is such a lovely store to visit. The staff are so welcoming and friendly you feel right at home, and what a beautiful home it would be. There’s lots of inspiration in the room sets and expert styling. Even if you’re not looking for furniture it’s well worth a trip.

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We used the interior design service for our bedroom. Vicky has done a fantastic job helping us to redesign the space, advising on both the big decisions such as colours and furniture to the smaller decisions such as cushions, throws, artwork. We’re delighted with the end result.

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Great products of good quality. Delivered on time. After sales service was excellent. Everyone was so helpful and accommodating. Have no hesitation in recommending Neptune.

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Ordered Neptune room spray – prompt delivery. Love the long lasting smell. Expensive product but you get what you pay for – worth the price in my opinion.

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My order never arrived and so I contacted Neptune and without any bother I had my order resent! I was at a loss to where the original order went as it said it had been delivered! Neptune took me at my word and I’m very happy. Great service.

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We have bought several furniture items from Neptune Cheltenham this year and we have been very happy with both the items and with the help provided by the staff and with the delivery. We will no doubt be looking forward to buying other items next year. Well done Neptune Cheltenham!

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Never use these people again.Sent two expensive lamp stands by post without any protection. Arrived damaged beyond repair. Complete waste of time.Went to Cowshed Interiors instead. Soooo much better service.

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Delivery was totally hassle free with the White Glove Service unpacking and building the dining table in position.Customer services very helpful and easy to contact.Quality of table is excellent! Love it!

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We’ve visited a number of Neptune stores across the South of England and have always enjoyed the experience. However, the staff at Chichester made this an exceptional experience. They were so welcoming and helpful without being pushy. A lovely store and very lovely staff.

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The staff in Neptune are so informative and friendly, they are so good with advice and help you to make the right choice for you.

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The biswell stool arrived colour was not as described! And I didn’t realize they was a whole in the top, so wasn’t for me ! But after paying £50 for delivery ( so expensive) you had no record of my delivery, so I rang the local branch and they said they would get back to me but didn’t!!!! So I physically had to return this heavy item myself!!! No apologies, not what I would expect from you!!

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Everybody in the Tonbridge shop is always so helpful and pleasant. It is always a pleasure going there

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I ordered a pair of ornaments with a five day delivery. The order was late and the delivery date kept changing when I checked the UPS tracking service. Whilst the problem seemed to be the fault of UPS, Neptune were unable to get the problem resolved. I would expect a premium brand to be able to influence their chosen carrier if that carrier is failing to meet service levels. As a result I experienced unnecessary stress as I needed the delivery to reach me by a certain date.

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Log basket arrived in good time, well packaged. I’m really pleased with it! Lovely colour and great size for sitting alongside my wood burner.

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Love love love this store! Warm, welcoming and sooo relaxing. The staff are very friendly and extremely helpful. They are total experts in home design and styling. I have had the expertise of Debbie and Mandy doing exactly this for me personally! Such a lovely fun time has been had! Definitely recommend Neptune full stop!!10 stars needed!

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We were delighted with the work that Eva did for us on our living room and kitchen. Eva helped us understand the different materials and approaches we could use for what we were trying to achieve, and presented us with excellent designs. Communication was good throughout. Eva helped us transform our home and we are very happy with the end result.

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Perfect service and gorgeous interior products too of course and looking so pretty too and Christmassy too!

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It pays to see before you buy. After seeing this stool in the showroom and being able to sit on one, we knew it would make a useful addition to our kitchen.Smooth and shaped for comfort.

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Diane at Neptune Colchester is so helpful and informative. She is really lovely to deal with and makes the whole shopping experience.

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Went to the bath store yesterday to look at the Xmas decorations. Everything was well presented which helped us to envisage it in our own house and staff were very helpful. Store was very clean and staff clearly take pride in it. They gave me a review card which has brought me here today to write this, but would’ve left this review regardless due to my very positive experience there.

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I have received fantastic customer service today. Sarah was not only super kind and helpful, but she went into such details with me about the bespoke piece I was after. She draw everything so fast on piece of paper with all the dimensions and possible variations for the space this piece should fit in. It was all so clear that I left with a clear vision and with great satisfaction. Her recommendations about the colour and what could work in the space or not, which accessories to have or not, it was all very valuable.Big thank you Sarah and Farnham team! I will be back 🙂

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very good quality and design of items for sale, thoughtfully displayed in a lovely showroom which is so helpful. at the staff at the Chiswick shop ante knowledgeable, friendly, professional and a pleasure to deal with. The entire experience was spot on! thank you Chiswick Neptune

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Laura, Neptune Hove’s lovely kitchen designer, was super-helpful and super-patient while we chopped and changed our minds over a tricky design for a small kitchen. She couldn’t have been nicer and, thanks to Toby’s input as well, we think we have a great kitchen coming our way. Thank you everyone at Neptune Hove!

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I feel very lucky to live so near to this beautiful store with friendly and very helpful staff.I’ve just been to a moodboard course run by Neptune designer Leila. She is clearly very talented and knowledgeble and the course was fantastic. In fact it was so good that I’m planning to go to the next one! Michael, Leila and all the staff are great. My mum and I love going both to browse and shop and to their excellent courses.

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Great service. Called ahead to check if something was in stock, and had very efficient service once in store. The store is beautiful and well laid out with lots of inspiration!

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I was having salt probe calibration issues. Carlos helped me with great efficiency and a great aatitude. All problems solved..Thanks Carlos

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Happy with items purchased but found delivery expensive and slow which is the reason I haven’t given more stars. Well packaged and recyclable packaging so this was a plus but other options for delivery at a lower cost would have made experience better especially as the service was no better than any other delivery company and the item was dropped into my damp smelly bin. Not the fault of Neptunes and like I said previously, I was happy with my items

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I absolutely love visiting the Colchester Neptune store! The presentation of the room displays are always so beautiful and inspiring and all of the staff are always so welcoming, friendly and helpful! I had the pleasure of attending the Christmas store event last week which certainly didn’t disappoint, the store looked stunning, it definitely got me into the Christmas spirit! Keep up the excellent work Colchester Neptune Team! Sarah

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Exceeded expectations on delivery , regular great communication throughout and lovely product. Delivery agents were excellent

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The staff at the Cambridge store are always exceptionally pleasant and helpful especially Rachel who I have worked with for the last couple of years since the store opened

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The worse customer experience I have received in many years. Delivery arrived on 24th October straight away driver said missing items due to warehouse move and forgotten to load on the van. Rang customer services straight away and they treated it as a joke had to ring back on 26th October as no one had contacted me. spoke to Txxx who found it hilarious and offered no help. I escalated a complaint and received a call from Jamie CS Leader saying he had sorted the redelivery for 3rd November, he promised to monitor on the day and give me a call after. Text received to say delivery between 06:28 & 09:28, didn’t arrive so called Jamie at 12:12 and he didn’t have a clue who I was despite calling me a week earlier and promising to monitor, explained situation and he said he would call me straight back and never has!!! Raised to John Sims-Hilditch on 4th November NO RESPONSE, chased again 8th November STILL NO RESPONSE. Totally disgusted with the lack of service I have received.

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Absolutely delighted with our new Neptune kitchen. having finally emerged from an unexpected lengthy and wildly complicated refurbishment of our grade 2 listed property, I can honestly say that the kitchen design and installation have been the easiest and most pleasant part of the whole experience. The end result is absolutely beautiful and works very well in the small space due to Claire from the Colchester and Cambridge stores design expertise. Thanks to James and his team for the flexibility around installation dates which were delayed numerous times due to LBC and for the beautiful finish they have created.

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Bar stools delivered, rubbish taken away, and chairs put out at my island. Absolutely stunning chairs, I love them!

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I think the £100 delivery charge is a complete rip-off considering how much the furniture is, it’s put me off buying Neptune.

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Daniela from the Fulham Store’s customer service was amazing. She was really considerate of my requests and circumstances. I will be a loyal supporter of Neptune going forward after receiving this level of customer service – rarely seen anything like it before.

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We worked with Florence to design our home. Florence dedicated time to answer queries and supported us throughout our journey and has left us with a wonderful space for us to enjoy. She really captured our style and challenged our thinking, we really loved working with Neptune and will be using design services again!

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Our experience of Neptune’s “bespoke” service has been a complete disaster. Parts missing, incorrect parts delivered, errors in assembly, failure to deliver to the agreed design brief, components delivered in mismatching shades of paint now requiring a complete on site hand repaint. What should have taken a single delivery and single assembly visit has (so far) taken four deliveries of components, three visits by the assembly team, one visit by painter cancelled, one visit by painter a “no show” and we currently await a resheduled visit by the painter to complete the job. No, this wasn’t a complete kitchen fit but a single, fairly modest, free standing, open fronted bookcase. They have charged top dollar for a rubbish service (unfortunately I paid up front) and the quality of materials is not high. On the positive side, everyone at Neptune we have had contact with has without exception been helpful, charming and polite. Would I ever buy from Neptune again – No. Could I ever recommend anyone to buy from Neptune – No ……but go ahead, you could have more luck than we have had.

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I could not recommend buying a kitchen from Neptune more highly. Katy’s design was excellent, the team’s patience with our endless questions, concerns and changes of mind was super impressive and the installation went better than we could have hoped. But all that would be as nothing if we didn’t like the end result. We don’t like it, we love it. We had heard tales of how nightmarish purchasing and fitting a high end kitchen can be; all we can say is they went to the wrong place!

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Staff there were so helpful and nice. Being able to sit down with a freshly made coffee they offered really made my day! Will definitely be coming back.

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Chichester team have been brilliant.I would like to say a big thank you to Katy, Jo and team. Down to design of my Henley kitchen, delivery and installation, was an amazing happy experience.I would highly recommend Neptune.

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