BetNeptune Review

Absolutely Love Neptune! ? Quality furniture, punctual deliveries and such a friendly team of people.Huge thanks to James and Sophie at Farnham Branch, who have just been FABULOUS throughout! ? with a special shout out to James who’s warm, cheery, accommodating, and very patient attitude, made shopping at Farnham an extremely pleasant experience ?. I could not have asked for more and would not hesitate to recommend Neptune to family and friends.

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If 0 stars was an option, this outfit would thoroughly deserve it. We ordered a TV cabinet with the white glove service. Firstly, the delivery driver refused to carry it into the house, secondly when he eventually did he managed to scratch all the walls along the way of our freshly renovated house. Then he refused to take it out of the box or assemble it. Shocking service – would never order anything from this company again. It’s expensive and terrible service throughout the whole journey!

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Great personal experience from the moment we had our design meeting to the installation and beyond. We absolutely love our Island and everyone we interacted with was fantastic, Beth our designer, James our kitchen fitter and Steve the painter and Jennifer from the store have all been great. Especially Steve who came back out again to touch up! We did have an issue with something but this has been rectified with pace and to our satisfaction.

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The Neptune experience (York) was hassle-free as usual!It is always a pleasure to purchase an item from Neptune whether it be a piece of furniture, a gift or Christmas decorations. The delivery men were so helpful, polite and accommodating.Many thanks for an excellent service.

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Came into store a couple of weeks ago but have been meaning to post a review of my experience since. Very warm, welcoming, and helpful staff regarding trying to choose amongst the many beautiful paint choices. Beautiful showroom, personally I would have liked to see more kitchen serve ware items that are available. Other than that ?

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Amazing ? walked into the store for the first time greeted really warmly by the staff, the girls were really helpful and kind whilst I was trying to find a gift for my mum and not to mention the incredible gift wrapping (thanks so much). Very well laid out store, such a professional set up. I’m very surprised I managed to walk out of here without half the shop.

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The can of paint came broken with most of the paint pouring into the plastic packaging however contacting a pleasant member of your team promising a new to be sent out the following week but after endless calls and ups notifications I now been told it will arrive next week. This very annoying as painters are not able to come next week as I ran out of paint due the damaged can!!

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I attended the Moodboard Masterclass in Canterbury. I cannot praise the designers enough, they inspired us all and made it so simple to create our moodboards and I was extremely inspired with my design. We had access to so many beautiful samples and expert advice. Everyone was so friendly and spoilt with drinks and mince pies. Thankyou to the Canterbury team, highly recommend. Karen

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Fantastic customer service, really friendly and helpful. Totally recommend this shop. Furniture we have purchased has always been exceptional

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Interior Design delivery was superb. Annabel came and dressed my room and the two delivery drivers carefully unpacked the furniture and placed it according to the floor plan that Annabel has designed.Lovely furniture, excellent build quality and we’re delighted with the result. Would definitely use again. We’d already decided which furniture we wanted but used the design service to give us a different, professional viewpoint. The money for that consultation came off the order so it was a free service in essence. And Annabel made some changes to our original thoughts and she was absolutely right. Plus she was gorgeous! Thanks Annabel x

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Neptune have been a notch above the rest from day 1. Their customer service was sincere, accommodating, polite and true to their word. Thank you!!

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I went wreath making on Monday evening. Mary took the session. It was very informative and lots of fun plus I came home with a beautiful wreath. Thanks Neptune Chesham!

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Nipped into the Bury St Edmunds branch to grab a tissue cover box and noticed the faux flower displays. A lady called Liz helped me with a few questions I had with some of the stems and offered to arrange a display to show me what they would look like arranged together. I walked out of the store with not only a beautiful vase filled with stunning flowers that I can literally place in my home with no effort! but also exceptional customer service, how rare in today’s world to have a member of a sales team to go above and beyond to help you. What an asset Liz is to the Bury St Edmunds store, I remember her from years ago working in a local home furnishing store and she helped me furnish my whole house!

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Friendly, helpful service from Natalie. I felt valued as a customer as she took the time to help me select the right items without feeling under pressure.

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We just wanted to say a huge thank you to Neptune Cambridge for our stunning kitchen which we are absolutely thrilled with. Everyone we interacted with (Roxana, Claire, James, Jennifer, Ben and Steve) from start to finish were lovely, professional, always quick to react and just great to work with. Special thanks to Claire, our designer, James, our project manager and Ben, our fitter – you are a great team and we would not hesitate to recommend you. Our new kitchen really has transformed our house and how we live in it. Thank you!

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The delivery was easy to arrange. The furniture arrived well packaged and was unpacked with care. It looks great and I am very happybwoth my purchase. All correspondence I have had with Neptune has been very well handled. I would definitely recommend.

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We visited the Chester and Knutsford showrooms and both were styled beautifully. The staff in both were very helpful and lovely too.

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Interior Designer Jessica Barrett and her team from Neptune/Guildford has been absolutely wonderful to work with.She understood the vision and concept of our plan and was able to deliver fantastic results.Highly recommend Jessica’s services.

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I signed up for a Mood board Masterclass with Neptune in Chichester, and was really delighted. It was a very practical, useful morning. The staff were very inspiringand I left the class feeling ready to embark on my projects. Thank you ladies for your help and support, I had a fantastic day!

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I always enjoy a visit to Neptune in Chichester.It is a visual feast, great inspiration and the furniture is definitely made to last.The team are lovely especially Howard who offered me a cup of coffee the last time I visited… Nice touch ?

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Excellent customer care and quality even though just a small order , nothing was too much trouble ,Thank you

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This is my favourite place on earth! Michael & the rest of the staff are always so welcoming. We often call in en route to Whitby for a break & we’re always met with friendly faces. I bought a few Christmas items on this visit & we’re returning on our way home to purchase some more items . We definitely got a fantastic ‘lift’ visiting the store, retail therapy at its best!??

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The service we were provided by Jane & Bethan have been absolutely amazing. We are so pleased with our end result & can’t recommend Jane for the design enough. Thank you, Jane & Bethan.xx

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3 dirty furniture items, 1 smashed drawer cupboard, 1 scratched table top 1 paint damaged drawer cupboard. Van full of water and 2nd cartons used for boxes.No reflection on Southport outlet but on Neptune white glove service

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As always a wonderful , friendly delivery of an Amelia velvet chair to Exeter.. Kept uptodate and delivered on time. Gorgeous green velvet.

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I visited Neptune’s shop in Chiswick to buy 2 dining chairs. I have received useful advice and assistance from a very friendly and knowledgeable staff member. I took home a few fabric samples to help with my decisions. The delivery was highly professional, I was communicated the delivery slot promptly. I am very happy with my beautiful and comfortable chairs. Highly recommended!

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Lovely shop to meander around. Smells lovely which makes a relaxing atmosphere and a joy to do some Christmas shopping! Actually purchased some lights which have now been delivered and are beautiful. Excellent quality.

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Helpful friendly service. Store has a warm and festive atmosphere. I love the bags you receive your purchases in.

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My first visit to the store. I loved walking around. Staff were really helpful and provided me with pre boxed items to safely transport home. It was lovely seeing the items in person. Beautiful displays too.

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Very efficient, the delivery drivers were very helpful and placed the order which was quite heavy inside my property carefully. I would definitely use Neptune again.

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It’s been quite fascinating watching prices rising on the Neptune.com website the past couple of years. I do wonder who can still afford it. Some of the smaller items, like cushions, baskets and paintings increased by increments of £5 every now and then so it does start to add up! I only noticed this because I ha e a house to furnish and I tend to procrastinate and so visit the website a lot. I’m relieved I bought my small oak table before it increased by £200!My review still has three stars because the products are still to my taste and well made, but sadly I’m priced out now.Neptune, please think about making a cheaper selection or brand – even your Outlet is now too expensive for me! Random commemt, but those dirty, faded “Condition C” chairs or incomplete cabinets without shelves, etc. for only a minimal discount is madness – who buys them??At least I can sell my existing items second hand for the same amount I bought them for!

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I have just finished a 4 week (every weds night) Art course with a very talented, lovely local artist Miranda Carter. Neptune @Bath hosted this course which was a stunning, warm and ideal venue for the class. Neptune were fantastic hosts supplying drinks and snacks and always being friendly and welcoming. I cannot rate this course, venue and teacher highly enough and look forward to participating in anymore they should do!

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We have enjoyed such a wonderful experience creating artwork over the last 4 weeks with Miranda. The Neptune setting and atmosphere were the perfect backdrop for the relaxing and mindful creativity Miranda taught. We will be back for more.

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Used the design service to create a whole new room. The consultation visit was great fun and the final result exceeded expectation, the designer really captured what we wanted and it feels so comfortable and our style but so much better executed. Customer service really good. Delivery day was great!

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Art class with Miranda Carter at Neptune. Absolutely fantastic, so creative, easy to follow, great results! Really enjoyed the relaxation of creating art in such a lovely setting. Miranda was on hand to help but also allowed us to explore our own ideas. Thankyou!

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We ordered two Buckland picture shelves in oak. Delighted with the look we have achieved by staggering their position above our Chichester sideboard. Really easy to fit and we were able to collect from Swindon. Thanks Neptune

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First class staff wanting to deliver the kitchen design we wanted. Overall the team combined from design to fit out and resolve snags really well and we are delighted with the outcome. Great design, materials and impressive programme management when things didn’t quite go to plan – due to the house. Thanks to all especially David, Richard and partners Knights Interiors.

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Very helpful advice in store helping us source the right colour and type of paint. Quick delivery. Very pleased with final result Expensive but worth the extra cost

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Very knowledgeable and helpful staff without being pushy for a sale. Well laid out room layouts , quality store quality products and excellent staff.

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Phoned order ,Questions answered by friendly staff with a personal touch. Followed up by a personable note after delivery to see if I was happy with my purchase.Thanks Neptune Colchester, see you soon.x

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I visited Neptune Colchester a few weeks ago and have since been back 4 times, I always find something to buy.The staff are really friendly and helpful in the Colchester store.

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Colchester store is fantastic!!Sally gave superb colour advice which worked perfectly.Sally was just great helping me with my order and today Christina gave superb everhot advice!!Thank you!

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Very nice quality bathroom wall lights which included their bulbs which is always helpful. Great service from James who sent them out to me as speedily as he could.

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Lovely staff who were very helpful. We ordered the clock and within 7 days we were notified that it was in the shop.Perfectly packaged. Nothing too much trouble for them.

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The shop is over/priced. We have bought three items which were all returned as flawed. These items were considerably dearer than our usual purchases and of inferior quality.

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Came by with a few friends, and was made to feel so welcome. Only came in for a candle, but ended up leaving with a lot more! Lovely staff and store. Thanks!

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Ordered online but got an email straight away from York Neptune who looked after everything for me. One of my parcels was delayed and they replied to my queries and emails straight away

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My wall lights are stunning their design very thoughtful and sleek – they have a lovely heritage feel and the service from Neptune excellent

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Beautiful extra large white Christmas tree ornament. bought. Love them! Easy to use website. The York store is fabulous. All of the products are beautifully displayed. The staff are so helpful and friendly.

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The bar stools we bought were expensive but fantastic quality and very comfortable (5*). The length of time from purchase (early June) to delivery (November) was terrible (3*). They originally said September and then delay, delay, delay. The first day they didn’t tell us about until we called up. To take over £2k knowing they wouldn’t deliver isn’t good. Better to take a deposit and rest due on delivery.

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