BetNeptune Review

Absolutely delighted with our new Neptune kitchen. having finally emerged from an unexpected lengthy and wildly complicated refurbishment of our grade 2 listed property, I can honestly say that the kitchen design and installation have been the easiest and most pleasant part of the whole experience. The end result is absolutely beautiful and works very well in the small space due to Claire from the Colchester and Cambridge stores design expertise. Thanks to James and his team for the flexibility around installation dates which were delayed numerous times due to LBC and for the beautiful finish they have created.

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Bar stools delivered, rubbish taken away, and chairs put out at my island. Absolutely stunning chairs, I love them!

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I think the £100 delivery charge is a complete rip-off considering how much the furniture is, it’s put me off buying Neptune.

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Daniela from the Fulham Store’s customer service was amazing. She was really considerate of my requests and circumstances. I will be a loyal supporter of Neptune going forward after receiving this level of customer service – rarely seen anything like it before.

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We worked with Florence to design our home. Florence dedicated time to answer queries and supported us throughout our journey and has left us with a wonderful space for us to enjoy. She really captured our style and challenged our thinking, we really loved working with Neptune and will be using design services again!

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Our experience of Neptune’s “bespoke” service has been a complete disaster. Parts missing, incorrect parts delivered, errors in assembly, failure to deliver to the agreed design brief, components delivered in mismatching shades of paint now requiring a complete on site hand repaint. What should have taken a single delivery and single assembly visit has (so far) taken four deliveries of components, three visits by the assembly team, one visit by painter cancelled, one visit by painter a “no show” and we currently await a resheduled visit by the painter to complete the job. No, this wasn’t a complete kitchen fit but a single, fairly modest, free standing, open fronted bookcase. They have charged top dollar for a rubbish service (unfortunately I paid up front) and the quality of materials is not high. On the positive side, everyone at Neptune we have had contact with has without exception been helpful, charming and polite. Would I ever buy from Neptune again – No. Could I ever recommend anyone to buy from Neptune – No ……but go ahead, you could have more luck than we have had.

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I could not recommend buying a kitchen from Neptune more highly. Katy’s design was excellent, the team’s patience with our endless questions, concerns and changes of mind was super impressive and the installation went better than we could have hoped. But all that would be as nothing if we didn’t like the end result. We don’t like it, we love it. We had heard tales of how nightmarish purchasing and fitting a high end kitchen can be; all we can say is they went to the wrong place!

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Staff there were so helpful and nice. Being able to sit down with a freshly made coffee they offered really made my day! Will definitely be coming back.

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Chichester team have been brilliant.I would like to say a big thank you to Katy, Jo and team. Down to design of my Henley kitchen, delivery and installation, was an amazing happy experience.I would highly recommend Neptune.

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Everyone is so helpful, from helping you with design or colour decisions, to helping you buy seasonal flowers for your home

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Ordered samples from Neptune, Farrow & Ball, and Little Greene/PPL on the same day. F&B arrived the next day, Little Greene the next day. Had to chase Neptune and they took a week and a half

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Claire Burbeck and Suzy Brogard provided superb design advice and support for my new kitchen. Excellent service and now very excited about the project.

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Rhiannon was amazing. Super service. Listed and really adapted to my own ideas and preferences . Excellent service

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Friendly effiicient staff and good quality product that were delivered in a few days.The Christmas tree was needed early this year so I am grateful for the early stocking and display of the tree.

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Beautiful baskets. The quality is superb. Disappointed with the postal charge especially as I spent a large amount

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Staff in the shop were friendly and really helpful in finding out info for me, as well as giving ideas on design and using colour.

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Store is absolutely fabulous. Lots of gorgeous furniture but equally beautiful accessories. I can’t wait to go back!!

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This is five stars for the delivery team who arrive at your home and offer an exceptional service. Well done on nailing this. It is not hard to do but so many companies don’t manage it.

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Ordering products from Neptune has always been a pleasant experience right through to delivery. The staff are so helpful and knowledgeable. Thank you!

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Not only do they have expensive delivery charges, they also make an unauthorised deduction for the pleasure of returning an unsuitable item.

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Fab experience in Neptune in Winchester at the weekend. Wow soooo very much to choose from – came away with way too much but honestly you won’t be disappointed with this store. Every staff member was so knowledgeable and friendly. Can’t wait to go back.

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Rachael at Neptune Cambridge was very helpful, caring and professional. She helped us figure out which items were best where we needed help. She had great knowledge in assisting with what would match with what. We enjoyed the experience of making the decisions to make our home nicer, thanks to Rachael.

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I have tried to see a Long Island Dining Chair with a view to ordering them BUT no one in Neptune knows where there is one, not even head office know.I have even tried to contact the CEO with no luck.At least 8 months I have been trying, I really should give up but I really like the look of them.What an absolute joke of a company!

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The online ordering did not work correctly and needed a phone call to resolve, also the quoted delivery day was missed

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I ordered callicarpa stems online at a reduced price. I had already seen them instore and was pleased that they didn’t disappoint on receipt. The website and ordering was easy, but the delivery charge was more than other similar online stores. The package delivered was so ridiculously oversized for what I ordered, extremely wasteful and unnecessary. It could have been sent in compact, protective box a fifth of the size, as I have received similar faux stems from other luxury online companies.

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I love Neptune’s products & visiting the individual stores is always a day brightener. So much inspiration to draw on. Helpful staff & the offer of coffee is always welcome.

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Such helpful ladies in Chiswick store; took everything off the beautifully laid table so that I could open out the extension and have a good look. Really relaxed and helpful store. Ordered online on the Tuesday and table arrived Friday, all assembled in 10 minutes. We’re really pleased with it, thank you.

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I have made several purchases over the last 10 years, but more recently the prices have increased dramatically. I wanted to purchase a larger item this week (over £1000) and had come to terms with the increase in price but then realised that a delivery charge of £100 has been introduced, I can’t deny this feels a step too far. I love Neptune furniture but sadly this has put me off.

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As we are away for most of December we are trying to get Christmas organised, so we were particularly grateful that the perfect tree was available and able to be delivered in October. Staff as ever could not be more helpful and the tree itself looks fantastic.

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I would like to take a moment to thank Danielle and the team at Colchester for their absolutely amazing customer service, help and support. Everything from room design, wall colours, furniture choices and textures were considered and discussed in transforming some of the rooms in my home. I trusted their design suggestions and combined with the quality of the furniture and accessories we are beyond delighted with the results. Thanks Danielle and all x

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All three items I ordered were damaged on delivery which is extremely disappointing. Great service in store, beautiful store but delivery poor.

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Last minute change by UPS on delivery. However, failed to deliver on that date and no communication despite my efforts. A wasted days leave!

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Three months delivery time but we are very pleased with the settee which is the second one we have purchased from Neptune. Disappointed however that one of the brackets was broken and we are awaiting a replacement.

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Very professional, personable and great service. There was a problem that they sorted proactively and immediately

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After having phoned to be told by the assistant that they had two bar stools available in the sale when I drove up 90 miles was told they had unfortunately sold one and I could have only one and had to purchase a new one how very disappointing especially when I was told they had two available and they would out my name on them no customer service unlike the york branch when they could not do enough for me as I do buy a lot from Neptune in the past I am going to collect the other stool on Saturday at the Belfast branch but will not be visiting it after that

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Ordered garden lanterns which were in stock to be delivered to Putney as a gift. Delivery cost £50.It took just over a week for them to be delivered, and the glass in one lantern was broken.Very disappointed with the slowness of delivery given the cost, and the lack of care somewhere along the line.

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I have purchased one of Neptune’s battery operated lamps incase we have power cuts this winter.I am delighted with the light output but not surprised that it is so stylish, because everything produced by Neptune is!

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Went to Guildford to buy a wedding present but I didn’t have a clue. Neptune Guildford staff were brilliant in helping me choose – brand ambassadors and delightful, not pushy like some shops. I will return.

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Neptune have high end quality furniture but in my experience every time we had a delivery the itemWent back because it was faulty. We ended up having 4 units and even the 4th one was faulty, so someone had to come out to fix it. We ordered a dining table and now tbt is faulty so we are waiting for Neptunes to get back to us to see what happens next. To say I’m disappointed is an understatement.

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I spent some time looking around the Neptune store in Tonbridge and bought a lampshade, I also talked to Rosie about various fabrics and the Lottie sofa as well as beds. I asked Rosie lots of questions and she could not have been more kind, helpful or pleasant. Lovely shop and excellent staff.

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Ordered Edinburgh lamp table from the Cheltenham store. A reliable quick service, table arrived on day and time organised by Neptune. Am really pleased with the table and already had compliments on how it looks. Thanks Neptune.

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My furniture was delivered promptly, communication was excellent, the outdoor sofa and coffee table are beautiful so I couldn’t be more delighted. I know from experience that Neptune garden furniture is really robust, hard wearing, can live outside all year round and still look great many years later, Thank you Neptune!

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Extremely pleased with my framed pictures, excellent quality and stylish design.However, there have been delays and uncertainty on delivery times on my recent orders and feel the service levels have fallen a little short of what I’d reasonably expect from Neptune!

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Expensive for tester paints and delivery time was extremely slow. Took nearly 2 weeks to be delivered.

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Well, we have visited Neptune in Cheltenham on many occasions over the past 2 years and purchased a great cross section of items. Without fail on every visit we are warmly welcomed and all the team in the store are friendly and very knowledgeable. Our most recent visit was no exception.One of the beauties of the Neptune store is the whole way it is merchandised, you can take time, if you want, to brouse and get inspiration and ideas from the room sets and colours used. Neptune regularly update and change their store look so there are always fresh ideas on display to consider.The standard of customer service in all respects, even if there is a very rare hi-cup cannot be surpassed and must be the envy of others in the industry. Looking forward to our next visit.Best wishes Derek & Judith

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I ordered moss and cactus paint samples – turned out Cactus was too dark, and Moss appeared more grey than Green. So went to the Reading branch, and just decided to buy 5 litres of Sage without trying it on. Got home, the first brush strokes I wanted to cry, I hated it! My husband painted a larger portion of the wall and the following morning, I began to like it more, as time passed, I was glad I bought it because it didn’t make the room dark, but I am happy we made the blind decision. Really pleased, now I have to worry about decor, that would enhance the colour.

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Such personal service from the lovely young woman who served us yesterday (am – 26/10/22).She was very knowledgable and nothing was too much trouble. We will definitely be making more purchases based on her advice.

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Everyone working for the company is so professional and helpful. Nothing is too much trouble and I feel safe knowing the quality of the goods are excellent

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I was very disappointed with my Neptune experience. This was my first time ordering from them. When the bed was ready for delivery the delivery company was only able to deliver to my address on one day per week (Wednesday) which made coordinating for work challenging. On two occasions the delivery was booked and did not arrive due to delays with other deliveries however I was not informed of this and had to ring them to get an update. There was no proactive support in getting me my item. When it finally arrived it looked very badly handled and all the boxes were damaged. The bed itself had 2 scratches and a crack on the right post. Neptune did not respond when I reached out about this. While I still like the style, the stress of the experience made me not want to order from Neptune ever again

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Amazing! I love this shop for its online and Instore experience. Fab products and customer services with bags of inspiration

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