BetNeptune Review

Excellent service, second to none. Michael (?) was very helpful with paint and fabric. A beautiful display of rooms with friendly and helpful people.

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Ordered two bar stools and chose to have then painted black. The product is excellent quality and it was well packaged to avoid damage. On the day of purchasing I was given a price plus £50 for delivery , the latter being I thought rather excessive. I paid and came away with my order and receipt. A couple of days later I received a phone call to say that I had been incorrectly charged and that I owed a further £90. I had been under charged by £140 and also I shouldn’t have been charged for delivery resulting in the £90 deficit. A computer error was blamed. My first reaction was to cancel but I really wanted these stools so paid the extra. I am left with the feeling of not knowing if I was charged the correct price and also should I have paid delivery or not? My feeling is that if Neptune enter into an agreement with me and give a receipt for an amount of money then that should be honoured, any mistake on their part should be borne by them.Such a shame as I absolutely love their stores and their products.

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All went smoothly. The delivery men arrivedduring allocated slot, assembled coffee table, talked me through dos and donts and removed all packaging.

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Really helpful staff when ordering table & chairs. A much better experience ordering through the store than Neptune Head Office.

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Excellent service from start to finish. Every minute detail was taken care of. Our design consultant Sarah Horne was amazing at presenting different mood boards until we finally agreed on the One. We couldn’t be happier. Efficient, friendly team who will go far and beyond to provide the perfect fit. We can’t thank you enough.

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Excellent delivery service as always highly satisfied with our bedside table.

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Lovely piece of furniture, arrived in perfect condition, fab communication about deliver time and date, and the delivery guys were lovely as always.

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Excellent customer service in the Fulham store especially from Daniela. From initial concept to fulfilment of the order to resolution of a slight product issue, the staff couldn’t have been more helpful and customer-facing. As a result, we are committed return customers.

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I placed an order by telephone and then collected in store. The staff here could not be any better, so friendly, efficient and really helpful. I love going to this store. I dealt with Niamh, such a lovely girl and great with advice.

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Really helpful member of staff ( Shannon) who was willing to spend time with us choosing products and discussing options.

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Even though 4 out of my 6 plates arrived damaged, Neptune quickly arranged their replacement.

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It has been a pleasure and a joy dealing with Chloe and the team from start to finish of the design and build process of our beautifully designed and crafted kitchen. Chloe and James the installation manager together could not have been more helpful, always clearly communicating every detail ensuring it was stress free and enjoyable. I would not hesitate to recommend the whole experienced, helpful and delightful team at Chesham Neptune.

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I have had many visits to Neptune, York as this is my favourite store. The furniture and accessories are well made and beautiful. The staff are friendly and helpful, always making one welcome. It doesn’t matter how small or large the item is, the customer always comes first.

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I can only review the paint from Neptune as at the moment this is the only thing that I have purchased from them. Delivery is slow 7 to 10 days on the paint. The quality is good as is the coverage, The emulsion is better than the eggshell. Customer service is good. The only downside is that they do not do eggshell in anything less than a 2.5 litre tin which unless you want to paint the whole house (approx 30sqm) is unnecessary. I wanted to order some more paint for other rooms but with minimal woodwork this size is too big and would be wasteful as well as expensive. Most if not all paint companies offer a 0.75 l tin but not Neptune. Love the colours but I will get them mixed at Dulux so I can get the eggshell(s) I require,

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Beautiful candles. Excellent quality and perfect colour. Only wish they did other sizes.

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I was unhappy with the delivery. We paid a lot of money for delivery for UPS to only try to deliver it once and then I had to travel 6 miles to pick it up myself.

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We are very pleased with our Neptune kitchen and utility room. The initial planning and design was done by Chloe Locherty (Chesham branch) who took on board our wish list and ideas and worked with us in producing a design that really does work. James Daly worked well with our builder, plumber and electrician to plan the installation around public holidays and our other commitments. A special mention also has to be made for the installer, Anthony Mann. His attention to detail was second to none and resulted in a kitchen that everyone who has seen it commenting on the fit and finish. We did have a bit of a hiccup with a couple of aspects of the worktop fitting, but James got those sorted out in very short measure. Overall, getting both kitchen and utility room done at the same time was a challenging process. However, we certainly felt that Neptune were part of the overall team. We would definitely recommend them.

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I have just had my kitchen completed by Neptune Colchester. I had the guiding hand of Rebekah who led me patiently through the options and very tolerant with my changing of mind over areas, always caring and thoughtful. I also had the help of Debbie who again was so kind and nothing was too much trouble . I now have a stunningly designed kitchen. All the girls in the showroom were so attentive . Overall an excellent experience. Thank you.

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Bit annoyed I placed an order for a garden table in June and it was delivered to me the 1st week of October!The delivery men were great. I can’t fault them at all.

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One of the best experiences I’ve had in a store for a long time . Welcoming, amazing service which was consistent on our next visit . And of course the product and displays were super inspiring . My mum ( who is 88 ) had her first visit and was bowled over and is now a Neptune convert . Toby and all the staff were amazing .

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Great product. Dreadful customer service around delivery of console table. Waited in for half a day as agreed, but Neptune did not turn up on agreed day and no-one took ownership of the issues and helped us. Customer service team kept pushing me onto the ‘bookings’ team – no-one was interested although we subsequently found out they had given us the wrong delivery date. No follow-up, no apology. Nothing.

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We came to Neptune for some help on the colour paletter for our new (old) house. In particular, we needed help with the lounge, which had a large original fireplace which was a feature, but not a pretty one. Shannon, one of the Interior Designers was a superstar. She helped us with the colour palette and the layout, creating beautiful mood boards that inspired us. Once we had the vision, it was easy to bring it to life – we got the walls painted, then Shannon & the team arranged for the furniture we had chosen to be delivered and placed in situ.It was a super service from start to finish – I think paying £350 to have an expert help you choose colours and design the layout of a tricky room – is so worthwhile. You then have confidence to bring it to life. We absolutely LOVE it now and can’t thank Shannon & the team enough.

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The first item I bought was flawed, but Neptune sent me a replacement with no hassle whatsoever. The replacement also had an inclusion flaw in the glass, but nowhere near as bad as the first. I couldn’t bring myself to go back again, so I will put it into service. Hopefully it will be fine.

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I Oder two prints. There was a mix up and two the same was sent. One quick phone call and replacement was sent out in one wk. Very satisfied with how everything was dealt with

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We ordered two large rugs. Came quickly and the delivery guys brought them right onto the house for us. Very helpful.

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After designing much of the updates to our home, we wanted some fresh ideas, so we engaged Neptune to create a design for our long, rectangular living room. Although we have numerous Neptune items in our home, this was the first time we engaged their designers, and we have to say Julia and Lucy were both very professional with excellent vision and offered the “finishing touches” when the main items were selected.While we awaited the delivery of the furniture, communication was excellent and kept us up to date with everything.Overall, a superb and efficient experience and one I would highly recommend.

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Clear information about delivery and a personalised service. The delivery arrived bang on time and the deliverer could not have been more helpful. All packaging removed and taken with clear instructions as to what to do in the event that we were not entirely satisfied with the product.

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We have recently used Vicky from the Neptune interior design service at the Knutsford store. She was brilliant, designing the layout of the room and choosing fabrics, colours, furniture etc that we are absolutely delighted with. She was incredibly patient and has a fantastic talent for design – thank you so much Vicky!

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Amazing service from Jodie, kept me informed regarding delivery, styled room after sofas arrived. Came up with different ideas and colour schemes. Room looks amazing…so pleased, would definitely recommend Jodie and Neptune Chesham. Always so helpful.

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Fantastic staff, always helpful and the store gives you plenty of inspiration when looking around.

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The delivery men were so respectful and very helpful, asking me where I wanted the bedside units moved to and carried my mattress from another room to put on my new bed, which is also perfect.I am very happy with my purchase and the service.

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Brilliant service from Neptune. We went to look at the items in the shop at Edgbaston. It’s beautiful ! A wonderful display of goods. We ordered four bar stools and a side table. They arrived the following Friday. Brilliant service, friendly and knowledgable staff and a fantastic store.

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Beautiful products. Excellent service by knowledgeable staff. Was shocked to hear delivery charge is £100 even if you live next door. Decided not to order instore so went on line for free delivery.If we all go on line your beautiful shops will not survive. Waiver the delivery fee or loose customers.Delivery by the way was on time and by 2 charming helpful young men.

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First time customer, very happy with purchase. Great communication and quick delivery. Items well packed and arrived in perfect condition.

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Great customer service, very professional team, special thanks to Chloe Locherty (Chesham branch) for her excellent customer service and guidance through out the whole process from day one to the end result for my kitchen design and installation, Also thanks to James Daly for his technical expertise. It was challenging but joyful process, and they have supported me in every step. so pleased with my new kitchen.Top quality product with very professional team.

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I visited and originally tried to place my order for 2 sofas at Neptune at Holloways but the sales consultant didn’t check availability or show any interest even though I said I wanted them before Christmas – I was advised delivery would be in January. In frustration I phoned Neptune Edgbaston and the person I spoke to couldn’t have been more helpful, she immediately checked availability, advised the sofas were in stock and I could have them within 2 weeks – she was professional and provided amazing customer service.

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Beautiful quality furniture and delivery was exceptional. The delivery team went above and beyond will definitely be ordering from Neptune again.

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Laura Munslow in the customer experience team went above and beyond to help me return gift sheets for the correct size – entirely outside of their normal processes. I have been buying the Albertine sheets for years and they are divinely soft, with a little touch of design through the ribbon trim. Thank you Laura!

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I honestly had the most amazing shopping experience in Neptune. The store is laid out beautifully, giving ideas for styling. The staff were so friendly and helpful.

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My lovely new Henley kitchen is now complete. The Neptune team were great to work with and I am thrilled with the outcome. The space was challenging but the designer was determined to find a solution for me. You need to be aware that you will need to arrange and co-ordinate the various trades around their fitter which can be challenging and an additional cost to the project.

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I would like to express my thanks to Neptune for advising, desjgning and delivering a beautiful garden room for me. The minute I entered the store at Tonbridge I loved everything on display from the table mats to the extendable tables and chairs. I then spoke with Emily Gordon, Home Designer, who explained the services provided by Neptune and I was hooked. Discussions started, a home visit arranged with a final design of colours, lighting and furniture agreed. Updates from Emily kept me informed of the order progress with a delivery date in September. Emily was on site and took charge to ensure everything went where it should be and accessorised the garden room. When Emily was away from the office, Georgia Hall was available to provide me with any questions or updates requested.I cannot fault Neptune’s services, professionalism and their high-quality furniture and I would not hesitate in recommending them.

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The chairs arrived in perfect condition, exactly what I wanted. They look great.

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I was trying to find a selection of props to dress my sitting room and new Neptune coffee table and the ladies at Neptune were so helpful and tried out different ideas with me! I ended up buying a lot then and even came back later to buy more! They were very kind and made sure I had a great shopping experience!

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The service that my wife and I received from Bryony at Neptune, York two weeks ago was excellent. Although a relatively new employee her depth of knowledge about items for sale was exceptional. We made multiple purchases, including a Manhattan console table, choices were made from different ranges and each time she was able to answer every question accurately without needing to look up a single fact. In addition, she was friendly, cheerful and a joy to talk to. We look forward to our next visit to Neptune, York. I would like to nominate her as the Neptune employee of the month!!

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Super helpful & responsive staff, delightful environment, and v. chuffed with our new wall lights. Always a pleasure to see how the store’s décor changes from season to season. Joanna, the manager, went above and beyond when we asked a specific question about landscaping materials surrounding the Knutsford location; and Julie was kind when my husband felt a little unwell during a recent visit. We’ll be back.

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As usual my experience of Neptune at Colchester was great. I had ordered a couple of items and these arrived at the store on time and I was notified of their arrival.

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Really bad experience with delivery delays. Once they arrived we are very happy with them

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Has to be one of the best stores in the network, again this time as always welcoming smile and introduction offer of refreshments and light hearted banter whilst my wife wandered and viewed the many wonderful displays and we both enthused over the new seasons colour, Constable Green which was duly purchased for my office. Jessica and Jo as ever made us feel very welcome and valued as customers as do the whole team there.

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Staff was very helpful and give good advise on how to display and work with colours

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We paid and ordered a bespoke double wardrobe and waited 12 weeks for delivery.The wardrobe was built by polite and skilled workmen . However, the wardrobe was not only two different colours but had notches cut out of it, and had an appearance that it had been used or damaged. In fact the two young men thought it was an outlet product! I’m awaiting the wardrobe I had ordered.Such a disappointment .

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