BetNeptune Review

My paint samples didn’t arrive in time and I’ve had to go to a store to buy them for my builder. Very disappointing. I’ve contacted them to request a refund. Ordered online from Neptune and delivery date they said was by 4th September.

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My wife and myself often buy from your beautiful shop and we have been given so much inspiration from you with decor and design. We met interior designer Lucy Ritchie She has been brilliant in our latest venture.

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Ish was superb! She has a real eye for design and their attention to detail is like no other. Look no further for your dream kitchen.

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Jane at the Bury St Edmunds store has just finished the final touches to our lounge – it’s absolutely stunning! From start to finish the design process has been wonderful – gently steering us with ideas but really listening to our needs and how we use the space. The result is so clever – making the best of pieces of furniture we already loved and bringing the room together in a way that we could never have achieved. Having somewhere that we all love as a family is really special – thank you Jane and everyone from the Bury St Edmunds store!

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First of all I have to say that the kitchen is beautiful and of excellent quality! Patsy at Cheltenham produced a superb design that really reflects the ‘Georgian’ feel that I was looking for.Negatives: I was advised to get the wrong integrated fridge and cooker hood parts which meant a lot of sending stuff back – thanks John Lewis for your patience especially the day before delivery. Plus the cupboard that was made to fit my microwave/combination oven (that cost me £450) was made too shallow. Of course Neptune offered to buy me a replacement but the only one that would fit was a basic microwave (valued at £100). I did ask if they would make up the value with vouchers or even a discount on something but have heard nothing….so I do feel a bit disgruntled about that!

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I brought the Edinburgh Undermount Open Washstand for my family bathroom and had only had it in the room for 2 months when a dark grey stain appeared. I had read the instructions on arrival and the product said the marble had been sealed so I didn’t expect this after 8 weeks. I raised it with Neptune who suggested I brought an expensive aftercare kit and that the stain ‘may fade over time’. I have a lot of marble in the house and understand the need to maintain it but did not expect that a marble top on a bathroom vanity unit would not have been sealed properly before coming to a customer. I love the unit but can’t recommend this product or the after care support.

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Very disappointing experience. I am yet to to receive the big order I placed nearly a month ago! I’ve emailed them asking where my order is but Neptune didn’t even accord me the courtesy of responding. There have been no warning or follow up about the delay or what’s happened whatsoever! Appalling. Not what I expect from Neptune. Won’t bother again!

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Excellent shop, products & service. But staff were tops. Their help and professionalism was good. Thank you.

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I spotted a framed print in the Wimbledon shop just ten minutes before closing time. The staff were so kind and efficient. Because it was to be delivered to my home address, they said it might be up to a week to deliver. But it actually arrived – beautifully packaged two days later. Very pleased.

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Fantastic service, great sofa, lovely ataff at Chiswick Showroom, last but not least, outstanding delivery team. Very happy. Shame it took 4 months for delivery from order, but so is everything these days.

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Generally excellent customer service, but this time they delivered the wrong furniture and couldn’t redeliver for another ten days.

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Ordered navy paint and it was not navy. Think more cobalt, so not even close. Shame as previous pot was a glorious navy colour.

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The soap and the hand cream are absolutely wonderful. They smell divine and make your skin really soft. I ordered one of each and they came in a massive box, which I wasn’t happy with, because it took up a tonne of space in the recycling bin. But I asssume that isn’t the normal packaging for only two items.

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Very polite and friendly team when ordering by phone, and face to face. Always feel welcomed in the store and very helpful too.

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Lovely store and the staff were excellent The setting is delightful with well laid out gardens – sets the tone for the treats inside

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Love Neptune & my Hanover cordless lamp, but just disappointed that should I have bought it in a store I would have received a beautiful complimentary Bronte candle. And that is outwith my power as my nearest Neptune store is a flight away to Belfast or a 3 hour train ride to Southport

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I love Neptune! Very helpful, friendly staff who are knowledgeable about their products which are gorgeous

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Visited the Winchester store and experienced excellent service. I made a purchase and had a further query. The information given by the team was very helpful and appreciated.I love visiting Neptune stores and looking at ideas and colours.

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From the order to the delivery, the whole process cannot be easier. I never got disappointed with the quality of Neptune’s products, it is actually always better than what I thought it will be!

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Very quick delivery and wonderful service delivering our two sofa’s to the required location.As always from Neptune, a lovely service from start to finish.

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Great quality products but delivery is hit and miss and charges expensive even if spending £100 plus… should be free. Lots of products have long lead times for delivery but quality can’t be disputed… why 4 stars instead of 5.

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Product of high quality but the colour did not match or resemble the photo on the web site. Also extremely disappointed in the amount of packaging the product came in. Totally unnecessary and particularly when everyone should be reducing waste. No wonder the cost of packaging was significantly higher than other companies I have used.

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Over the moon with our new lamps. Quality is top notch as you would expect from Neptune. Packaged amazingly well. Looking forward to buying more from them.

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I used the website to buy my goods today !Easy to use and wonderful quality products at a good price.

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Would have given 5 stars but after waiting over 4 months for the delivery of our table, we preferred to live with the very small bit of damage to the edge of the reconstituted concrete table ……the delivery drivers did ask my wife to check for damage – heavy table that takes 2 people to move.

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Having purchased a lot from Neptune on er the years the last 12 months has been horrific. Departments don’t talk to each other – calling in advance to ensure deliveries would happen…i have 5 failed deliveries over the last 9 months…they were amazing on customer service – now it is just horrific. Sad to see.

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My order came on time and really well packed.I ordered hand and body wash, and bath salts. They smell divine.I will definitely use Neptune again.Thank you

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Absolutely love our Neptune kitchen…the designing of it was great and the finish is really premium. I cannot fault the kitchen fitters. However, the communication from York store was so poor, I didn’t know when workmen were coming to install the next stage, our key contact didn’t return calls until we had phoned about 3times to chase. They easily got confused sending us wrong parts for the cooker and charging us then having to refund it. Our key contact also said she would come when the fitters were there, she didn’t….she also said she would call out once it was implemented to take photos….the kitchen has been in 2 weeks now and I haven’t heard one word from her about this. Really shocking service given the amount of money spent. The management at York store need to look at how they support and train staff as it really is letting them down.

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Excellent service from all the team from ordering over the phone to delivery. A really pleasant experience topped off with a very kind member of the delivery team removing a huge spider from my hallway!

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Bought garden furniture and it was great. Whilst delivery was delayed because of COVID it was worth waiting for.There was a problem with some but Neptune sorted it immediately without any problem.Staff both in the office and delivery men were polite and courteous and a pleasure to do business with.Would recommend.

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I bought the beautiful eggshell paint to paint my interior doors and woodwork , it’s so lovely to work with , it glides on when painting and the tin seems to go on forever , definitely worth the money , delivery was super quick too , 5 ⭐️

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Excellent as usual! Always so well packaged which saves disappointment with breakages.

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You delivered a King size bed with the wrong sized slats on 18th August. Despite me telephoning you on the numbers you gave me (no reply) and emailing you(no reply) three times, I have yet to hear from you when you intend to deliver the replacement slats. You have even been chased up by the Winchester branch and still no response. Shoddy service!

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We went to the Bury St Edmunds store. The staff were lovely and very helpful. The actual shop was amazing, lots of examples and inspirational ideas. We have used the egg shell paint to renovate furniture. We needed to add water as we painted whilst it was quite hot. We were very pleased with the results and highly recommend the paint for renovating wooden furniture.

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Wonderful furniture.Super happy with my new furniture especially with the Chichester workstation. It’s elegant and practical! Call out for the delivery team who were amazing – just the best. Highly recommend Neptune.

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Bill sums up what is best about Neptune.His balanced attention and knowledge was excellent.. As an agent for Agarangemaster he did them credit.

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Excellent service in store and quality garden furniture- great delivery and assembly. Some of order delayed hence only 4 stars

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As long as one does not have a timescale then the furniture is good. I have furnished my whole home over past eighteen months. There have been broken lights and split cushions. All have been replaced without question. I am now waiting for a Long Island sofa which is being replaced. Told delivery early September but now December !If it is not in stock do not purchase. They offer dates to get an order but cannot meet those dates. I have been getting same excuses for twelve months.Shop was excellent but Head Office a disaster.

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Stylish and top quality products a great shopping experience and impeccable service! I will be back for more.

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Good experience from showroom sales at Reading to flexible delivery date and good physical delivery .

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Lovely store – loved the room layouts. Wanted to buy everything. It’s exactly what I love!

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We purchased two chairs and a bed frame. The staff at Reading were extremely helpful and the lady we dealt with was great in giving us suggestions and options. The whole transaction went smoothly and our furniture arrived five days later. The delivery guys were polite and again very helpful. Neptune is a beautiful shop and their service makes it an enjoyable experience. Thank you again Neptune.

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I spoke to the online chat & asked for a call back. Within 1/2 hour a lovely lady called Karin rang me. She confirmed that they had what I needed in stock. Great. Even better, it arrived within 2 days!! Brilliant service expertly dealt with. Thank you very much Karin

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I love Neptune furniture, it’s really well made and looks beautiful. the delivery is always good with very polite delivery men.

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Good quality items but quite expensive. 1* given because of a very poor customer service that in no way matches your expectations after making an expensive purchase. I made an order that is to be delivered in 4 batches across 5 months and I was charged for everything straight away rather than on delivered items.When wanted to return part of already delivered items, i submitted an online request as instructed. When still not having a return label after two days, I had to chase twice making phone calls and wait so someone can create a label for me.Now, I can see that for last 5 days the other part of my order is available online but still not despatched to me. I sent an email asking why and if would this be faster if I make a new order and cancel the existing one. No reply after sending two e mails already.I am going to cancel the entire remaining order as I do not want to deal with such a poor customer service. Shocking experience!

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First time visiting the Neptune store in York, and was not disappointed. A beautiful store, and great, customer service, another visit planned very soon.

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Our garden furniture was delivered by two lovely and very helpful men. Everyone at the Canterbury store has been superbly helpful and efficient.

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I ordered a new table and it was immediately available and delivered within a week by two very pleasant delivery men.

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Neptune were due to deliver on Tuesday in a 3 hour window. Nothing arrived and no contact whatsoever. Emailed today to say short of staff but presumably those working had a telephone?? Today Wednesday and the same happened again. Rang Natalie our contact at distribution but receptionist said there was no one available to take the call. Just how bad can it get!! Sent an email late afternoon but still no reply and no idea where our table is. Totally unreliable company. Very upset and very annoyed.

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We went into the Winchester store to order a care kit for our Arundel table, ended up buying 2 hurricane lanterns in the sale then said we needed a touch up pot for our Havana Lloyd Loom chairs and they very kindly gave us an eggshell and emulsion tester pot for free. Great service and lovely products.

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