BetNeptune Review

We have bought quite a bit of furniture recently at Neptune Colchester, and we like to have the experience and honestly of Charlene. She totally understands our style and we both trust her 100%. What has been delivered so far looks great in our home, can’t wait for the sofa and dining furniture to arrive now. We will certainly be back for her advice soon. She is very friendly, professional and honest . Superstar!!

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Excellent customer service. Had to return two items due to being faulty. Both items were exchanged immediately. The York staff are always very friendly and helpful and it has a wonderful atmosphere when you walk in.

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Great service. Well looked after at the shop in Knutsford. Delivery was timely and efficient by two great guys

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Bought some paint samples a lovely hand wash and some chrome kitchen handles I was over the moon with my purchase thank your staff were very helpful

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We received very helpful and attentive service as we have come to experience as normal at the Winchester store. We visited the store to see the Everhot mini stove and select a colour before placing an order. The team provided the samples and allowed us to take the colour we ordered home to check it was a good match. We purchased a wicker tray and the team checked the size would fit for our Henley coffee table. As we left before our order confirmation was printed (my error) this was posted to us by Ella.

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Exceptional service. We need to obtain fabric quickly. The order process was easy and the goods we delivered to our house even earlier than was promised.

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Very helpful staff who are always prepared to go the extra mile. And we always find this to be the case. Everyone tries so hard

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We had our hearts set on a dream Neptune kitchen ever since we first laid eyes on them. Having seen the quality of other kitchens out there, we knew we couldn’t settle for less but we used to think a Neptune kitchen would be out of reach or out of place in our little semi-detached home. To our delight, the cost was actually incredibly fair considering the quality and outstanding craftsmanship. It is well worth the extra investment – Neptune kitchens are build to last.We finally took the plunge while adding a new extension to our home, opting for the Suffolk range in our kitchen and utility. Our designer, James, was the most helpful person throughout. He held numerous video calls with us, understood exactly what we wanted from our space, and put together a very well considered layout (also taking into account things we never would have), and dealing with our many questions. In addition to James, everyone else we have ever dealt with at Neptune – from the delivery drivers to to kitchen installer – have been incredibly friendly, helpful, and wonderful to speak to.We are so happy with our kitchen and utility. The new spaces already feel like they have changed our lives.

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the kitchen cabinet is absolutely beautiful and excellent quality. the designer and staff, kitchen fitter and delivery are very caring and helpful. they shared useful ideas to enhance my kitchen. I would like to say something for delivery, the packaging is not easy fir delivery team to move but they are very careful and professional. thanks a lot.

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My kitchen is nice however do not go for dark paint options. Any wear or chipping is instantly highlighted terribly. I would expect a lot more for the price.

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Fabulous quality; swift service; great samples provided by the store to ease decisions.

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I am very impressed with the Neptune team, from early conversations about the replacement kitchen, to get the requirements and design planned, all the way through to implementation. They have worked in close collaboration with me at all times throughout the process & I was most impressed by the attention to detail of their installers.

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Excellent – the items arrived in well packed boxes. The planters are very attractive and make the plants look great. The neptune English fig hand and bath soap is lovely. The glass bottle and pump are of good quality that can be re-used well. Thank you!

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Very pleased with my order. Beautifully presented and good quality. I have been looking for cutlery like this for ages, so pleased I came across these.

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Love everything Neptune ❤️ The staff at Edgbaston are extremely friendly, helpful and knowledgeable. Delivery is also prompt and efficient. Superb company x

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We bought a pair of Neptune Montague bar stools. Great build quality and beautiful but I failed to follow my rule that you need to try anything you sit or lie on before you buy – function before fashion. The back of the stool is very uncomfortable digging into your back. So much for relaxing by my breakfast bar.A beautiful expensive folly – not sure they are fit for purpose.

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Beautiful piece of furniture, delivered on time by two men who were polite and professional. Very helpful company to deal with, no complaints at all !

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Excellent service very pleasant and skilled delivery men . Great product , extending table , very happy .

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Great website. Easy order process and fast delivery. The console basket I bought is high quality and looks great in my console table. Highly recommend!

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Beautiful product, looks great and excellent quality. Excellent service from delivery guys, but Not so happy with customer service as delivery date was put back but not informed of these changes.

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This was our first visit to Neptune – Knutsford and it was an exceptional experience of their products, customer service and advice given.It followed placing an online order with Neptune in August and we were keen to see their products in real time and so we set out to visit their amazing store.Presentation of the product is simply terrific at Knutsford. The Store provides a real sense of the design, quality, thought and detail of what they provide.The staff (Julie and Stevie) were so knowledgeable, warm in their customer service, and helpful when it came to uncertainty in mixing and matching colours and materials.We simply couldn’t fault our experience and the service we received!

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Good quality products, helpful staff, delivery service and staff friendly, no problems at all

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How wonderful to receive a beautifully packaged parcel from Neptune. I loved every purchase. Perfect in every way.

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I had to return an idea which was slightly malfunctioning….return accepted and replacement ordered with question. Store was busy and we were looked after very well!

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Needed a replacement part for our Neptune drawer bin. Replied straight away and sent by courier. Fantastic!

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Everyone is always do friendly and welcoming!! Both is ever too much trouble no matter how small a thing is your buying !

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9/10/22 table delivered ,two men were polite and courteous,however disappointed to find upon assembly completion dent in top of table.assured this would be addressed asap. Lady from your company tried to get us to accept table at a discount (felt she was waiting for us to suggest a price) said no thanks wanted replacement.table came 23/10/22 this time no problem hooray!!

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I absolutely love the basket and liner that I bought from Neptune – the only disappointment was how much packaging the product was sent in Everything was all recyclable however it would be better not to have it at all.

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Excellent quality kitchens and superb paint.We’ve just recently augmented our 15 year old kitchen with additional units and painted the originals.First class service from Wandsworth Bridge Road shop

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Love my three Shaftesbury lights, they look great over my kitchen island!

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Went into the Chester branch to look for a coffee table. Staff were very helpful.Chose table and it was delivered within a couple of weeks.

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Always a delight to visit the wonderful team at Colchester Neptune. They always make us so welcome and are so friendly. Thank you Colchester Neptune!

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Fantastic customer service both in the shop and at the point of delivery. We love the product too!

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The staff and service at Neptune is faultless every time I visit. Will at my local Reading branch has always gone that extra mile to help me with making decisions on purchases and all the staff are so welcoming and friendly. It really is my favourite shop.

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Paul from the Weybridge store helped us plan our kitchen from start to finish. Nothing was too much trouble. I knew the look I wanted but he was so helpful in planning the layout and adding all the finishing touches. It was so easy and stress free and the end result is a dream kitchen.

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Absolutely worst shocking customer service – Chiswick staff literally cannot be bothered with anything. Lady on her phone at the till when I walked in so not even greeted. Have been several times and have never been approached – I would really like someone in there to sell me a kitchen but they just don’t seem to care. When I have asked for a guide in prices or any info they say you need a consultation – but still no effort to show me any kitchen features just want me out the shop asap. Lovely kitchens but will not be buying from them

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As always, great furniture. Neptune quickly resolved one of the issues we had and proving to be very flexible with deliveries.

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I required material for a Roman Blind The assistant was very helpful calculating the required amount and advising on appropriate colour. I’m delighted with the quality.

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Everyone is very helpful and act as if they are owners of the business I do think their client services team are Headoffice could be better staffed

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Great shop and fantastic to be able to go see the things in the shop rather then to just buy on line. Fantastic service

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Neptune is sadly a company out of control. They have a good product in their kitchen cabinetry but is disastrously let down by the fitting and management thereof. There is a chasm between showroom and finished product that leaves all involved, including us as customer, floundering. Beware of opting for dark paint options as this is merely sprayed over the standard light colour. Any wear or chipping is instantly highlighted. It’s a problem Neptune are aware of but fail to address. Proceed with a kitchen order at your own risk. Maybe different parts of the country have better success rates. Certainly not for us in Suffolk. April 26th start date and still going in late September. One saving grace is the lack of resistance to accept fault and attempt to rectify problems.

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Fantastic service from start to finish. And absolutely gorgeous furniture. Would highly recommend.

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Excellent customer service from all the staff that have assisted us over the last few visits to our local store.

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Mood board and Bedroom makeover, brilliant service from our designer Debbi, cost was worth every penny

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Love Neptune! The team at the Hare Hatch store are simply brilliant. Helpful, patient and, frankly, kind. The delivery team were amazing. Again patient, thoughtful, caring and kind. And the products are amazing. A very happy customer for a few years now. Can’t recommend highly enough.

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I ordered two pendant lights and when they were delivered both were damaged. I reported this to Neptune immediately and 8 working days later I have not even received an acknowledgment to my email. I ordered another light from a different retailer at the same time, one of the glass shades was smashed on arrival, I got a replacement product within 2 days. This is not the service level I would expect from Neptune.

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It is always pleasure dealing with anyone from Neptune – all staff, in store and on delivery teams, are unfailingly helpful and polite.Thank you .

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Ordered an e card for our daughter and son in law as wedding anniversary gift. Very delighted.

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NeptuneOrdered Vase as described arrivedPromptly always great quality from Neptune great quality as you would expect thank you

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Beautifully deigned and very well presented. Excellent service from Southport store as usual.

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