BetNeptune Review

Great website, odds are good. Their enhanced specials make them better than rivals

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Intuitive site and working just as expected. Really like the no fee Saturdays.

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Always a positive experience from parimatch like today, customer service attentive to the issue and resolved with best outcome!! Really enjoy interface intuitive user friendly and the same can be said about the customer service team. App is ace, odds are cracking, offers are spectacular always look forward to login ;D

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THE WORST FIRM i EVER DEALT WITH IN MY LIFEThe fact they dont respond to reviews on here says it all

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I been a customer with paddy power more than 2 years and I need to say is not a very good experience being their customer, I noticed more I’m loyal and more they treat me badly, I play lots of their promotions more than 200 hundreds along I been with them and most of them I don’t win anything, they’re saying I didn’t win this time but the one I win I always get the last price, I asked them many times how this promotions draw works but they can never tell me how or who Decide who gets the first price or last or nothing. I thought very highly of them in the beginning but now is just a big disappointment. I used get a bonus every Wednesday now is been more than 3 months I don’t and every time I contact them they’re saying try next week. I been so loyal to paddy power but I feel they’re taking the P..s especially when I’m a VIP customer but they don’t treat me like one far from that. I told them if I go to a casino and I’m VIP I get free meals or tickets for a show or a night in the hotel . If I was an online Casino owner and my customers are VIP I treat them like one and make sure they’re happy!!

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The good: Game selection, rakeback, promotionsThe bad: The software is incredibly buggy: disconnections, paused tournaments (that never resume), random freezes etcZero communication around said technical problems, nor any fixes/reassurances it won’t happen again Ignorant, poorly trained customer service team – They ignore questions, they offer nothing in way of apology for the issues. Some can’t even find themselves to look through a customers account. Lately I was even auto-reg’d for a tourney. It wasn’t a feeder that auto regs and PP neither told me how it occurred nor refunded the ticket. Why would I continue playing when its breaks a lot but moreover you do nothing to remedy dissatisfaction/keep players loyal.

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it is unbelievable that we are allowing gambling commission and william hill to keep stealing users money! this only demonstrates how corrupt the gambling industry is!! i have only found one company so far, who helped me get my money back after william hill refused today out my winnings and return my deposit. thisisgambling.com they are doing everything the gambling commission should be which is protecting customers and preventing crime!

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Excellent service from processing the order to receiving our purchase from the delivery team. Looking forward to shopping again with Neptune.

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LostCSKA (ICE)3-1Lokomotiv (FC Legenda)Under 4.5 – Match Under/Over 4.5 Goals Live4/11Bet informationStake: £10.06Returned: £0.00They are the worst in the world. How I could lost this one?

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This company closed my account because I was not meeting ‘responsible gaming requirements’ they claim they use to prevent ‘problem gambling’.Sure, I’ve stepped up my gambling this week, but that was due to the darts tournament.I’m not exactly loaded, but I do have an household income of well over £67k a year, so I don’t think betting £90 is the end of the word, nor implies I have a gambling problem.It appears this site upsets quite many people in one way or another. I tried to contact them but they no longer respond to emails and you have to use a FAQ section which is useless.As a note, the odds on darts were great which is why I used the site. I suppose I’ll use another company. One that actually has an email or chat function.[Edit] Oh wow, after reading recent reviews (which are almost all 1 star) seems I dodged a bullet with this company

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Fantastic support from the on line chat who sorted my issue with speed. Also, great app, use it daily.

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Signed up for the “welcome” offer. Placed about 6 small bets to test the waters, (I don’t know alot about sports so stuck to £5 or £10 at a time). Saw an offer where they had boosted the odds so decided to take a leap of faith. Deposited £20, which they accepted, Tried to place the bet and was told my account was restricted to 50p bets. No email, no notification, I had to go on live chat to find out.I re-read their Ts&Cs, apparently they reserve the right to ban/restrict you if you like “low risk betting”. So much for the Gamble Aware code!! Avoid.

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The usual game i play has been back on site 3 deposits on this and only a 40p win??? Really. Seems being of the site the RTP is 0.

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The welcome bonus is definitely rigged. 200 spins at 10p. So basically £20 pound spent on the slot for £4.40 win. That’s an absolute joke. You can play the game on any other site out their and you will see for your self that it’s been rigged. It’s either rigged or the RTP is like 25%

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Couldn’t give one star otherwise I would, be greatful even got one. Deposited on paddy power, won some money. When I withdrew my account was suspended. All ID given to them as they requested, account verified yet 3 weeks later my account is still suspended with no communication what so ever. Customer service is a load of rubbish and they can’t even help. Would avoid paddy power at all costs as they will just take your money and suspend your account.

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Would give 10 stars if possible. Great range of slots and really good customer service. One of the most important things about this casino is you can trust the withdrawal system. Once you’re verified you are verified! None of that sending endless verification documents through like so many casinos do – all with the intent of slowing down payments and making you spend your winnings. This site doesn’t mess around and the withdrawals are super quick. Definitely recommend if you want to enjoy your spins knowing that your winnings will actually arrive. I’m sticking with BetVictor!

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I would rate the products very highly. High quality finish and lovely finish. Really well packaged and protected. My disappointment was in the length of time one part of my order took to be delivered. It was over 5 weeks from ordering which was a week after the estimated delivery date. There was not much communication to explain this. Overall, I would buy from Neptune again but would be wary of long wait times.

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very good inpressed

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Still as vile as ever I see!!!! Don’t waste your time or money on this site,it’s ALWAYS over is seconds & no fun AT ALL. You’ve had enough of my money,its a shame I cant put screenshots on here,I’m happy to prove how bad they are ???????????

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Easy to use, quick in payouts. Worth giving them a try

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Put a bet on Lewis Hamilton to win the Brazilian F1 race, as half the world know he won, but these charlatans settle the bet as a loss. Almost 48 hours later I’m still being told that it is being investigated by the sports team, some sports team they must have not knowing the result of one of the biggest sporting events of the weekend. Avoid this company!

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Aside from the fact that the site is dreadful and they ban winners (see previous review), you should be warned that getting your money back from Fansbet can be extremely difficult.Like many other second-rate bookmakers, Fansbet will make you jump through some ID hoops, but get this – a bank statement isn’t enough, it has to be physically stamped by your bank! In this day and age of technology, Fansbet want their customers to go into their bank branch and ask them to stamp a statement just to get their own money back from their Fansbet account. It’s an utterly ridiculous and unnecessary step that Fansbet will claim is required for their Know Your Customer regulations. In reality, they are just hoping you can’t be bothered to do this and you’ll forget about the money in your account. They’ll then probably declare the account ‘dormant’ after a while and take the money. No other bookmakers require a stamped bank statement. You don’t even need a stamped bank statement to get a mortgage, yet you apparently need it to withdraw funds from Fansbet. Hilarious. If you’re intending to win, don’t use Fansbet unless you’re happy to take a trip to your bank and get a statement stamped…

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Waiting for my complaint to be resolved over a week so far

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I never leave reviews usually but Im so frustrated with the company. I placed a bet and received 2 free bets which all went smoothly. When placing the 2 free bets I found a team I fancied to win and as it was a good price I put both free bets on this team, which won. I was contacted a short time later saying that I had breached the terms and conditions by placing both bets on the same result. As this was against terms and conditions the bet and winnings were voided, which is understandable but was a totally honest mistake. I contacted the company to explain and accepted that as I breached the terms and conditions then the bet should be voided. As this was a genuine mistake however I asked if the free bets could be reinstated but they informed me this would not be done and am now banned from receiving any further bonuses or promotions. As I said previously this really was a genuine mistake and if I had bet on 2 opposite outcomes so that one of the bets would win then I would understand being banned from receiving further bonuses.As much as this is frustrating for me I suppose I am also writing the review so that people are aware and take note of the terms and conditions within these bonuses.Just to update this review that mansionbet have replied to my original review.As I stated previously I totally accept that I breached the terms and conditions of the free bet as I did not read in full the terms and conditions but this was a genuine mistake and I hold my hands up.It is however the company’s decision to not allow me to have those free bets recredited to my account as it was a genuine mistake or receive any further promotions or bonuses.

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This is the WORSE slots site on the market hands down. DO NOT GIVE THEM YOUR MONEY. nothing but dead spins and bonuses under 10x constantly. Absolutely disgusting. £90 gone in 11mins there on mostly 50p stakes.

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So firstly i have a disability,i suffer from severe anxiety/trauma aswell as adhd,bipolar disorder and asthma. I’ve never worked for a more racist company where white people get more advantage over ethnic minorities I can truly confirm that the shop in ossett west Yorkshire is totally racist there is a female manager along with other csm’s that are racist.suspended for no apparent reason other than lending some money to a mate and I was accused of soliciting to 3rd party betting,bs!interviewed in such a bad manner by that racist manager that i ended up on long term sick leave.a lot of my customers have now left coral and prefer to go into BetFred and William hill which is on the high street where I used to work at coral,a total joke and heartache,occupational health team were very helpful whilst I was sick but i ended up resigning as they wanted me to attend the same meeting and I couldnt bear going through that again due to my illnessapart from that I can’t say anything good about the company only one thing my manager in the batley is ACE,she is the best manager in the world apart from her everyone else can go stick it where the sun doesnt shine

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Fair bookie, never had any issues. Wish they’d offer welcome bonuses with less wagering though.

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Delivery date kept being put back

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1 star is still far to many, absolute thieves, if in the rare chance you do win anything, be sure when you play again it will take everything and some straight back off you and then will be an age until you remotely have a chance of winning again any time soon, last £100 I have put on, just spins through, even if you call their customer care, you are told a script of how they are “fair and honest” which is really not the case, if it gave you a game and let you have a little and took a little and you decided to gamble it and lose, then fair enough, but when your not even given a game and you just watch your money spin through….that is not fair and the script they give you just shows they are not honest, even if its their fault i.e a technical problem, I had spent £60..spun through, game kept crashing. I was told there was an error on the site, so I should of got my money back, but was offered £3 bonus to use on the faulty site ?. I work in the industry and can say in 10 years in the business, I have never seen a company where customers just lose and aren’t given a game as much as you do with this site. Disgraceful…should be shut down, I hope the gambling commission check the reviews, not a single good one and shows they should be investigated.

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I only bet on Sportsbook (horses). I am not at all interested in Casino or Slots (fixed odds where you will always lose over time.) So why are all the bonus emails about wager £x on slots/casino to get £buttons back.It’s a shame that all their bonuses are geared around Casino/Slots because it would be nice to be given a free bet no strings. BetVictor should be looking at the size of bets being placed and issue loyalty bonuses appropriately. You get nothing back from BetVictor. I am not interested in the slightest betting £5 x5. My average unit stake is £100.Other sites regularly send me £50/£100 free bets. Even the likes of PP and B365 issue weekly bonuses of £10. I’ve decided until I get some recognition I am going to bet elsewhere (which is what I do most of the time).

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OMĢ!!!!!! WHAT A JOKE. DISGUSTING

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Betway stole my winnings. I tried to withdraw my account. Received an email stating they couldn’t process my funds. Tried to contact customer services and email and live chat shut down. I left a bad review and someone contacted 4 days later from the UK. Said they would look into the matter and would call me back 2 hours later. It’s been 2 weeks now. I checked my account and they deleted my withdrawal so there isn’t a record of it. It’s a 100 percent scam.

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Money robbing c**ts. Avoid at all costs

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Good site just a bit slower than some to pay out!

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Look at how they replied to my previous review simply just referring to that same rule again that bets cannot exceed 50% of the bonus amount this is all these scammers keep doing. Simply making a bet bigger than $100 is no reason to steal my entire account balance. This site did nothing to stop me or warn me when i placed those bets, when they 100% should have if it meant they could just steal my entire account balance. Fansbet is run by crooks and thieves.

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Wow such a poor rate … it’s disgusting the way they treat clients – but the government is in there favour let’s the casino cartel get away with murder

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Scam. Impossible to withdraw. They keep saying there are errors and return it to your account. Totally fraudulent website.

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If you win big amount in betway.Betway immediately locks your verified account although you have been using Betway account for more than 2 years.What they actually do?1.They seek source of funds.2.source of wealth details also is asked if you win more than 20000 USD.Remember one thing folks why they don’t Seek these details when you open an account with them on day1 ? These are all traps designed for customers.Betway will use them for their benefits when you win Big.3.If you are continuously loosing they have no issues and no source document asked.If you win big they immediately lock verified accounts.4.Remember folks they don’t allow you to withdraw your balance also.If you have account with other bookies and it’s verified account other bookies allow you to withdraw.I understand source of fund is required why are they not collecting on day 1 of opening account.4.Betway customer service sucks.I don’t think they have a system in place. the promotions are not transparent.They have various promotions like mega draws jackpot amount.

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Best company around 10/10

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You delete bad reviews even when they are genuineThis review has been removed. 10bet UK flagged this review because it breaches Trustpilot’s Guidelines for Reviewers.What you really mean is that I had the audacity to give you a 1 star rating and that wont be tolerated, the truth isn’t acceptable to you on here. Five star reviews only it seems, everything else gets reported as fake so its removed

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Opend account deposited £100 for welcome bonus they said it was declined bank told me it wasn’t they have taken my money and told me due to the nature of my business my account is closed absolute scum bags took my money and kicked me of site cannot believe this opend fraud case with bank disgusting company avoid like plague honestly worst experience I’ve had with a betting company so many similar stories on internet don’t no how these scum bags get away with it AVOID

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very good customer service withdrawals are processed instantly

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Won money thursday and requested to withdraw winnings . Nothing happening , emailed support , got message back that apparently they don’t monitor emails sent to support anymore , worst service i have had from any betting firmUpdate they have paid out some of my winnings .

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Absolutely disgraceful. Let me deposit no problem and also withdraw an initial 50 pounds but when I won a few more bets and went to make my second withdrawal magically my account was suspended. I contacted them and they said I had to send a ridiculous amount of info and documents in for verification. I finally caved and did this today and have sent 2 different copies of my documents that they claim have all been blurry and cropped and they can’t read them. Everyone photo is perfectly legible and complying with their requirements. Given up at the point PLEASE don’t considering joining .*update* refusing to accept any letters with my address and name and dated within 3 months. Saying they need a bank statement. I don’t get bank statements! No personal response just automated every time. Stealing from me basically.

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Dear betway team,, my money has been refunded 4 days ago… thanx alot for ur concern.. But from last 3 days am facing new type of problem,, every now and then my account is showing ” Your account is currently locked. Please contact customer support”. Due to this am not able to log into my account.. This will last for 4 to 5 hours.. Pls look into and resolve this problem asap..

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Are they going bankrupt? Honestly what is going on with this horrendous company? Games are beyond a joke would be funny if they wernt ripping off vulnerable customers with their terrible shop and online games. Surely one day a proper regulator will investigate this company and many others

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WH is slowly, but surely on the decline. Over the past few weeks, I have experienced the following: 1. Interruptions during live streaming of dog/horse racing – effectively missing the race(s) I’ve wagered on2. Winning bets voided because they were placed after scheduled off time 3. Opting into daily promotions only to find that the “free bets” weren’t always applied automatically – meaning I had to waste more time chasing this up through live chat4. Extremely poor customer service when contacting WH through live chat. The initial Will robot is a joke and the service agents leave a lot to be desired. Very little compassion/sympathy on display and it’s almost as if they could’ve give a hoot. All in all, an extremely sad state of affairs. WH are a million miles behind some of the leading lights in the industry. Needless to say, although a loyal and frequent customer, I don’t feel valued and will be leaving for pastures new. If WH don’t care, why should I??? Their loss!!!

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good support

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Superb service

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Really helpful & sorted my issue out straightaway.

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