BetNeptune Review

The staff are super helpful & seem genuinely keen to help …and my mirror (which btw is just lovely) arrived very promptly & extremely well packed ! Thank you.

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Loving my new tray – perfect size for my footstool and so robust. A lovely addition to my room.

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Great customer service in the Chichester Branch and very good communication following my order for a custom painted bed. The delivery men were excellent. Thank you.

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Neptune have been everything we could want: helpful, accessible, prompt. Their recommendations and flexibility to our input have made our new kitchen look great and it is super-practical. Greg, Nerine, Lee and all the team have been terrific.

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So our delightful Casper armchair has arrived in perfect condition from Winchester today. The order was only placed yesterday afternoon. Thank you so much to both Lee at the Cheltenham store for sourcing the chair (genius work!) and to Jane at Winchester for her quiet professionalism in ensuring that we received it the following day! We really appreciated the photos emailed to us; the chair is in excellent condition and I cannot believe my luck in receiving it. It’s the perfect chair – so comfy and elegant – but not too large. Thank you again to Lee for the recommended driver and to whoever it was at HQ who linked with Lee at Cheltenham to source the Casper chair. We highly rate Neptune – but in this instance you’ve each gone above and beyond to assist us and we feel very fortunate.

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My husband and I searched around for a new kitchen for 2 years! We landed on Neptune and WOW we are so pleased with our choice as our kitchen is beautiful and we love it. We went for a Suffolk kitchen with an island and marble top. From meeting Chris in the Weybridge branch we knew this would be a smooth, professional experience and we were right. The units are very good quality and it all compliments my old house beautifully. Highly recommend.

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Looking after little problems you some times have.Victoria Durbajlo is great at dealing with customers. So good we will but further garden furniture from you

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What fabulous service! Neptune staff are the best. Lee looked after us today – going above and beyond what is already a brilliant company. He looked after us by sourcing a discontinued Casper chair which I desperately wanted. He researched, searched and fed back not only the store details of an ex-display chair in the fabric required – but also shared logistical support details for delivery of the armchair to our door. A very, very happy customer.

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I am really pleased with my lights. Excellent customer service.

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Great sale price and rapid delivery and stunning look in situ.

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Really disappointing – tried to book a personal bespoke interior design meeting only to be told that the colleague who provided the service was not available Very vague response when I asked when they would be available. Told to call back to speak to the manager in a couple of weeksReally disappointed and frustrated by lack of detailed response and very. unhelpful.

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Nipped into Neptune today to get inspiration for refreshing my open plan kitchen/living room. I was so happy with the advice I received about paint colours and where to use them to bring the room together in a stylish way, so much more than I could have envisaged. Very happy customer and can’t wait to get painting now.. thanks Emily!

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I was impressed with every contact, from visiting the wonderful shop in Hailsham, the staff were so charming and helpful, taking time sourcing wood samples. Similarly, the delivery men couldn’t have more professional. I am delighted with my table, it’s beautifully made and enhances the room perfectly.

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Beautiful dining table, very high quality, made to last.Very helpful customer service and fast delivery

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Had a slight issue regarding sizing of the Suffolk coat rack but was dealt with professionally and quickly. Excellent communication regards delivery times and very happy with the item. Would shop at Neptune again. Even gave my granddaughter (who is 1) her own little Neptune bag, great touch

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Beautiful quality – made to last . Always delivered securely and within time frame . I have never been disappointed with products and feel that Neptune is a company that creates objects of beauty to pass down to the next generation. I would rather save and support craftsmanship that is within the United Kingdom and create a home full of treasured and classic design . Simple !

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Quality of products excellent and built to last. Member of staff very helpful in advising what item would fit our room best.

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The ambience of your lovely room settings,and the staff are always so very welcoming.We go home with so many ideas.Thank you for being in easy travelling distance from our home.

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You are missing the point regarding the Handsworth cutlery. You say it is dishwasher proof. By the way, my daughter went with her complaint to your Guildford store after approximately 6 months of using it when she noticed the metal was corroding.The response from your employee was:”maybe don’t put it in the dishwasher”. Unbelievable!This cutlery is NOT dishwasher proof clearly.Poor response then and poor response now.It now has become unusable….

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My order was taken efficiently. The sale discount was generous. I was kept informed regarding delivery date and time. In the two week delivery period I realised I would be away. I received a personal reply telling me that delivery would be during the following week. As on previous occasion the delivery men were courteous, quick, efficient and respectful of my home. I am very pleased with my new blanket box/ottoman which suits the room decor and is just as described… plus sale discount! Thank you, Neptune.

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Do not buy.I bought 2 sets of Handsworth cutlery for my daughter’s new home a few years ago. It said it was dishwasher proof.However the sticking out metal ends have badly corroded and are very rough. It now regularly scratches your hand when in use.My daughter had taken it back to your Guildford shop and was told to maybe NOT put it in the dishwasher.We would not have bought the 2 sets if that’s what it said.I have just spoken to Customer Services and they’re not prepared to do anything about it.Do not buy Handsworth cutlery, it becomes unusable if you put it in the dishwasher as per their instruction. Mrs. M. Kyle

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I have fallen in love with Neptune paint and have spent some of the summer decorating with a new favourite colour, Driftwood. I ran out of paint so ordered some more, it arrived much quicker led than stated which meant I could get on with my decorating and plan the next room to paint. Very happy.

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Whether we visit the shop in Bath or make purchases over the phone the service is faultless and every person with deal with is professional, efficient and extremely polite.

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I love everything about Neptune, great products, good quality and very stylish. Every time I drive passed I have to park up and go in. The staff are very welcoming and I love walking out with a purchase and a Neptune bag.

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Delivery arrangements superb My trolley was beautifully packed and the drivers helped me unpack and placed in position. Quality of goods was fabulous as always.Thank you

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On line order – Had furniture for bedroom Larsson which we had painted to order. Excellent quality and delivered on time. Well packaged etc which drivers took with them. Furniture came with a touch up pot with the colour being made to order. Overall experience was fabulous. Definitely would recommend for products, helpful staff (contacted via phone as wanted to check on line to check item) and great delivery.

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This company does everything well. Over the last 18 to 20 years I have purchased numerous items of furniture, accessories etc from them. Everything has been of the best quality, well constructed/made and always as expected. The service is of an exceptional standard unlike an inordinate amount of other companies I have dealt with. Thanks again Neptune.

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Order arrived on time and the umbrella canopy I ordered is exactly what I wanted and appears to be well made with good quality material. Thank you!

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I recently had the pleasure of visiting Neptune in Chesham and was absolutely delighted with the exceptional customer service I received. From the moment I entered the store, I was greeted warmly and made to feel welcome. The staff members were incredibly knowledgeable about their products and took the time to understand my needs and preferences.Not only did they provide valuable advice, but they also went above and beyond to ensure that I found exactly what I was looking for. Their attention to detail and commitment to customer satisfaction truly stood out.Moreover, the store itself is beautifully laid out, creating a relaxing and inviting atmosphere that enhances the shopping experience.Overall, my visit to Neptune Chesham was nothing short of fantastic, thanks to the outstanding customer service and quality products. I highly recommend this store to anyone looking for exquisite home furnishings and a wonderful shopping experience.

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Good communication, prompt delivery, and well packaged and protected product. Our laundry basket is lovely-beautifully made, and great quality.We would buy from Neptune again!

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As a frequent customer of the shop in Bath, and an avid Neptune fan, my last few visits here have been underwhelming. Most recently last week. The staff seem miserable and the atmosphere is awkward. I try and get in and out as fast as possible. There is an air about the place that is uncomfortable and I almost dread walking in. I think I will shop online from now on.

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The quality of anything from Neptune never disappoints. I’ve bought various home furnishing accessories, baskets, linen basket and more recently trays❤️

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I went into the store to get the design service from Maeve and I was told she was made redundant. This is such a shame/ oversight ! . She had some amazing ideas to help me with my extension. I won’t be coming back to Neptune without this service

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Very helpful staff and great shopping experience Nice designs albeit not cheap but good quality and consistent.

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Really helpful advice given in the Bath store on paint colours and finishes

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Great company to deal with. I bought two lights in store got them home and they didn’t look right. Took them back and they returned my money without quibble. They didn’t have the light I wanted in store so I phoned the head office and ordered what I wanted. I was absolutely desperate for them because we had visitors coming and my wife wanted these light for their bedroom. It was a Saturday morning and I spoke to Eve she got those lights out Monday morning and I got them Tuesday which meant my wife was happy. Eve is an absolute credit to a good company.

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I have other pieces of furniture from Neptune I have collected over many years, the quality has never wavered and my new coffee table fits in perfectly

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Morning course on table dressingThis was such an enjoyable experience. Lucy, the facilitator, gave valuable insights and tips to make any table look beautiful. Loved the little flower frogs gift that we received.

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Hopefully the item I’ve ordered will be fine…. This it to say that you have on your website offers and promotions that just cannot access, there are no terms and conditions saying “this relates to the promotional email from Xxxxx” or from the Mail drop. It also says can be used online or in store…. It just says spend X by xx/xx and enjoy a discount.False promotion right there.Lovely sarcasm from the online chat team too.The order was only placed as it’s something that the better half wanted. Also after placing the order the stated delivery timescale had almost doubled in the time of getting the email confirmation, is this another case of misleading information on your website?Nowhere in the body of the text does it state that it relates to an email promotion and if it’s that easily found maybe you should be looking at your cyber team if they shouldn’t be found. I found several of these on your site, some live, some expired.

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What a lovely inspiring mini workshop hosted by Neptune, Farnham. It was amazing how Lucy beautifully transformed the table setting using all green vegetables. Lots of tips for table styling of different types of events. The modern country setting of the Neptune showroom is so calming and beautifully curated. The hosts were all so welcoming, warm and gracious. A thoroughly enjoyable and inspiring event, and a good excuse to indulge in a little accessory shopping. Thank you Lucy and all at Neptune Farnham!

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Very friendly, happy and helpful staff. I absolutely love the Reading store. Always so welcoming and inspiring.

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good communication, arrived on the day but I has to go out, delivery guy came again and was polite and helpful

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My first time trying Neptune and the colour paint we chose was just perfect and great quality. Will definitely be using again.

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The storage jars are beautifully made and just the right size and colour for my kitchen. They were carefully packed and arrived quickly. The website is easy to navigate with good photos and information. Very pleased.

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A good experience in the end….. bought Marina light online, and then went to Chesham to get bulb. 2 young members of staff – one didn’t know the product at all and said bulb not available – the other dark haired lady knew her products and gave me the correct bulb out of stock. Staff training required!!

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Thank you for hosting such a lovely tablescaping workshop. Lucy showed us techniques I have never considered before and, as a non-artistic person, she helped me to find my artistic side. Not only was the environment friendly and beautiful but I took away some fabulous new ideas that I will be using at home.

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Lovely shop, filled with beautiful things, staffed by friendly and helpful staff. Particular thanks to Angela for her sound advice. Good and prompt delivery service too.

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Beautiful product. Superbly packed. Looks amazing, and enhances the room. Love Neptune. Thank you.

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Picked up some finishing touches (lamp, vase, flowers and candles) for a recently decorated room. Well laid out store with a nice range of stock. We were served by Ellie who was knowledgeable and very helpful! Thank you 🙂

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Very helpful and knowledgeable staff. Lovely lifestyle tableau arranged throughout the store. Love the products, very well made, but very expensive. Appealing to a niche market I think.

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