BetNeptune Review

Yet another brilliant experience from start to finish. I always have peace of mind dealing with Neptune.

Reply

We recently bought a dining room table, a coffee table and console from Neptune Chichester. We were welcomed and given extremely helpful and super friendly service ( Andie) We thoroughly enjoyed our experience and will most definitely be returning for other items. Our new favourite store.

Reply

Lovely products and capable and friendly staff. Delivery team are outstanding!

Reply

Waited 8 wks for delivery but well worth the wait . Beautiful piece of furniture . Very happy

Reply

The service was superb from ordering to delivery. The quality of the headboard is amazing. Very happy customer!

Reply

Very welcoming and knowledgable staff, glad I bought from shop as had excellent advice

Reply

The Product is expensive and does it even come with a cover.There is no CustomerService and goods did not get delivered as promised by the store when purchased.

Reply

Very good delivery men. Very careful and helpful. Beautiful table and better than expected.

Reply

Quality you can trust York Neptune is a wonderful store. We just ordered our bedroom furniture from there the staff were really helpful. I did have to chase the delivery which is a minor detail. The quality of the furniture is superb. Delivery men excellent and it looks gorgeous!

Reply

The Arundel Console is beautiful and well made. Neptune is such a lovely store, great customer service and excellent delivery staff.

Reply

Love Neptune ……we have a kitchen, lights, outdoor furniture, indoor furniture, bedroom furniture – stylish, well built……I could go on.Excellent after care on a faulty kitchen tap

Reply

Ordered in Knutsford store and arrived within days at my home address. Lovely quality item.

Reply

Neptune’s goods are simply beautiful and are of high quality. I’m delighted with my purchases and the staff who served me in Farnham. Thank you

Reply

We have been loyal customers of Neptune for about 8 years now, and we have fully furnished our bedrooms, dining area boot room, office, lounge and garden room. The last two parts of the furnishing experience, we have not received that once prestige brand experience, items painted have not been professional. The customer experience team have been fantastic following through the issues we have had. Our next project is the kitchen, we have been assured that the kitchen part of the Neptune brand is handled totally separate from the furniture business, so no third party teams are involved. You may ask why do we keep going back to Neptune, well, the timeless style of the products are so beautiful, and rather than just walk away and find another brand, we hope our constructive feedback will help change the focus and bring back that “white glove” service we know the brand is capable of.

Reply

Chesham Neptune is captivating – beautiful room sets you could just imagine living in, furnishings & accessories galore! The team were friendly & helpful. I attended an event which was full of useful information to help organise & declutter your home.

Reply

Great in store service from Bury St Edmunds store. I had ordered online and then saw the rug colours in store and changed my mind. They helped cancel and reorder the new one without any issues.

Reply

Great staff. Always helpful. Love Neptune. And the products and quality are outstanding.

Reply

Service was ok, but there was a two month delay waiting for delivery.

Reply

Amy helped me out to solve an issue I had with a product, she went over and beyond to make sure everything was correct and that I was happy. Excellent service and also excellent products.

Reply

This was our first order from Neptune, and we were impressed by their clear communication and prompt delivery. The item itself is beautiful.Well done, Neptune.

Reply

We needed a new lead for a ‘cable free’ table lamp we purchased several years’ ago that has now been updated and the power leads don’t match, but we loved our original one and wanted working! The Winchester Neptune team didn’t pressurise us into purchasing the new model, but found us a replacement lead so we can now use our favourite lamp, and all within days.Maybe contrary to expectations their excellent service did not lose them a sale, but has resulted in a new one too, (and not just lamps)!

Reply

Five stars to the customer service team who went above and beyond to help us out. We have a house full of Neptune and bought a dinner service just as it became discontinued (that was bad luck!). On a visit to their cafe they had large coffee mugs in our design… a quick email to the customer team and two of them are sent in the post to finish the set… big thanks from us.

Reply

Amazing service from NeptuneThere was a long lead time in my mirror as it had to be hand-painted….but it arrived on the due date and packaged amazingly to prevent breakages….First time customer…..but Highly recommend Neptune!

Reply

I have a lovely Neptune table and during a renovation I’d managed to lose the bolts to attach the table top to the legs. Spoke to customer service (Amy) and they couldn’t have been nicer about it – really friendly and sorted me some new bolts within a few days. Amazing customer service thanks loads!

Reply

Katie at Neptune was incredibly patient and attentive during my shopping experience. She took the time to understand my needs and helped me make a decision without any rush. Her dedication to providing excellent customer service truly made my visit enjoyable and stress-free.

Reply

Free delivery, with goods received quickly. Well packaged and delighted with the quality of the side tables. I have since ordered the coffee table too!

Reply

Chesham staff were excellent but when it came to delivery 4 months later (paid in full up front required!) I had to chase the order. Delivery guy didn’t phone with advance notice as promised but pleased with the chair.

Reply

Service is the best I have received in a long time. Item purchased is beautiful and was wrapped professionally and with care.After sales experience was amazing!

Reply

The staff are so friendly, I love just having a wonder around and the show rooms are so inspiring

Reply

One of the nicest Neptune stores with such friendly and helpful staff I only go to Chesham store as it’s my favourite and I love browsing for hours and the staff are so helpful I feel so welcome and at home. Emily the manager of the store is really lovely and welcoming it’s a beautiful store I take all my family and friends their for their Neptune experience and they absolutely love it x

Reply

The shop is amazing, the staff were very welcoming and friendly as soon as you walk in the door. Staff member Katie was very helpful and made the experience all the better with a smile and great customer service. The layout was very homely with the way everything was set and it made it feel like you were at home. If you haven’t been, I would highly recommend a visit

Reply

I’m really satisfied with my purchase. It was my first time buying from their site. At first glance, the items seemed expensive, but when they arrived, I truly enjoyed the quality and beauty. I’m glad I found a reliable place where I can shop with peace of mind. The elegance of the design, the quality, and the stylishness are very valuable to me.

Reply

Excellent, great sofas, lovely quality, customer service brilliant as were the delivery team. From start to finish we couldn’t ask for any better. super happy

Reply

We recently purchased a kitchen from Neptune Tonbridge designed by William (Bill) Benson. We are thrilled with our new kitchen – Bills design flair, advice and attention to detail were more than we could have hoped for. On our numerous visits to the Tonbridge store everyone was super friendly and helpful. The installation was seamless – everything exactly to timetable efficient and fast. So thanks also go to James Ollie Chris and Ian. Top job by people on top of their game – Thank you!

Reply

Efficient service and quality product. We could have had less packaging as mats arrived in a large box.

Reply

Great products good service. BUT why do I have to drive 25 miles to receive my refund in person when you take a £7000.00 order by telephone. You really should rethink this.

Reply

After an initial hiccup ordering on line when the indicated delivery did not match the actual delivery date, Neptune staff were very helpful. The items arrived after a few weeks delay and they are as expected – lovely quality, well made stylish furniture items. Delivery staff were also very helpful and professional.

Reply

The delivery guys were excellent. They arrived on time with a smile, unpacked our item, located it in place and took away all packaging materials. First class.

Reply

Had a lovely time mooching around the shop, was left alone to browse all areas. Ended up buying paint samples and a rug and then online ordering another rug and mirror in the sale.all in all a great experience and also a helpful and patient member of staff.

Reply

If you are slightly obsessed with interiors, this is a great store to visit. Always lots of creative ideas and something new to see. The staff are really helpful and fabric swatches very generous so you can see how they would look on chairs and sofas.

Reply

It was really lovely to meet Fiona for the Mood-board Workshop. Looking at material samples, paint samples, and hardware gave me the opportunity to pull together ideas for my future bedroom, and with Fiona’s help presenting them in a beautiful way.

Reply

Kept updated about delivery time after being given 3 hour delivery slot. Delivery crew were helpful and courteous. Unwrapped everything and put it together and put it where I wanted.

Reply

From the order to pick up service was 1st Class.- Staff very helpful and pleasant to talk to- Order taken and arrived with no problems.- Parasol excellent quality- Order picked up, already packed and a Neptune Bag too.- A pleasure to deal with this company.

Reply

We have had our lounge re-designed by Rosie Lester at Neptune in Tonbridge. From the minute we were introduced to Rosie, we knew that she would do a great job! She spent time getting to know us, our likes and dislikes and has gone ‘above and beyond’ to enable us to have a design that works brilliantly. There is not a day, we do not thank Rosie for doing such a wonderful job. She has managed to combine colour, texture and materials to provide us with a fantastic space. We absolutely love it. To say Rosie did a great job, is an understatement.

Reply

Debbie was fantastic from start to finish. She offered lots of design options and really listened to our feedback to create the perfect look. The design is fantastic and all the items are of high quality. Neptune were available when we had any questions and the communication was great with really fast response time. I would highly recommend.

Reply

Perfect quality product with prompt delivery. Great service, as always, from a unique company.

Reply

Loved the product but I had chosen the wrong size. Would have liked the option to have an exchange, but this was not mentioned. Therefore I had to do a return and reorder, costing me £10. Otherwise very pleased.

Reply

I made an online purchase of a kitchen clock. The ordering process was very straightforward. Delivery was quick. My parcel was well packaged to prevent any damage during transit. I love my new clock, the quality is excellent. I will definitely be using Neptune again.

Reply

Very unhappy that Neptune are to close their Home Design Department. Over the past 2 years I have used this fantastic service extensively and still have an ongoing order and planned to use this service for future projects. To pull the rug on this service in its entirety is unbelievable.

Reply

The ladies who work at Neptune Farnham are all so warm and helpful, they always make us feel so welcome and make time for a chat . I visited to purchase a replacement Bowsley plate and bought some candles too . I am awaiting an online order too , that was so easy .

Reply