BetNeptune PLAYER REVIEWS(3357)
Graham Allen
21 October 2021
Comment from uk.trustpilot.com
I wouldn't use this company to bet with. There are many other services that do the same thing but much better. You will be better off using William Hill, Sky Bet or Paddy Power to name a few. If you win money with Mansion Bet they then restrict your account so you cant win any great amount again. They will then try to push you into using the casino instead, claiming there is no restriction in this section. They will deny this in a statement underneath, but I assure you this is the case.This company seems to be crooked all the way through, employing underhand tactics that are both not fair and also not safe to the vulnerable, especially when 'safer gambling' is supposedly of paramount importance. ( cue the crap underneath about how they protect their customers and have strategies in place).Please use a different betting service.
Andrew Wilcock
21 October 2021
Comment from uk.trustpilot.com
Opened a new account based on what looked to be a good bonus, they waited until I placed the first bet before blocking my account from all bonuses which would make sense if I had a duplicate account or something but I never heard of them until yesterday.
Ben Q
21 October 2021
Comment from uk.trustpilot.com
Constant disconnection issues with this site and my internet has no problem with anything else. They charge a fee to deposit. top 10 casino sites in UK have this with high rating reviews which have to be fake after seeing so many bad reviews.
Andy
21 October 2021
Comment from uk.trustpilot.com
customer service give a different story every time i ask why the casino is still not available, 4 months now !(they closed it for so called maintenance) DO NOT trust Spredex they will tell you anything just to keep you happy/betting. maybe they are under investigation??
Greg
21 October 2021
Comment from uk.trustpilot.com
Every bad review on here are lying….. this company is way worse than what anyone has said so far! They closed my account today without warning and told me to contact customer service to discuss. After trying several times on the online chat I eventually got through to someone who was just a robot and basically avoided every question I asked, I wouldn’t be surprised if the people that worked for this company all got given a handbook to read from and to not deviate from it at all! I eventually found out that they closed my account due to me requesting my account to be closed last week with a sister site (which I was unaware was). But yet since last weeks request betdukes have still accepted my deposits and my bets, but in an unbelievable coincidence my account gets closed today when I win a bet!haha so the current state of play is that the account is still closed, they are illegally withholding my withdrawal and my remaining open bet that has since won. I have complained but reading other reviews Ive got more chance of discovering the cure for COVID-19 than I have getting a reply from these criminals. If I don’t get my withdrawals in the next 3 days and a reply to my complaint ASAP I’ll be processing my complaint to the gambling commission and also taking legal action. I urge anyone who has been that unfortunate to have dealings with these scum bags to do the same and hopefully get this fake scam artists shut down for good! Betdukes you have no idea what you’ve just started with me
Jos
21 October 2021
Comment from uk.trustpilot.com
At the moment you ask a withdrawal they come with stupid requirements and makes it very difficult for you to get your money back. That was a very BAD experience and I will NEVER play at Mr.Green again!
Dan
21 October 2021
Comment from uk.trustpilot.com
Dreadful company. I have placed two bets. I am at an absolutely world changing £12 in profit. They then spend the next 10 days requesting an incredible amount of ID - including bank cards, oh no those aren't good enough because you didn't sign your card (laminated plastic that pens don't work on) - bank cards again. Now utility bills. Oh no we need even more utility bills. Driving License next. Now your Council tax bill please. Then I get "Your council tax bill isn't the address on your account?" (It was). You finally comply and get through the thousand hoops they put up for you, finally some relief... Nope. Now they want bank statements going back months, oh and pay slips from your work! Then next they lie again, they say you pressed a button saying you admitted being uncomfortable with the amount of gambling you do (I absolutely did not). So then you are forced to go through a conversation if you are comfortable gambling, how do you feel about your level of gambling, how much do you spend gambling etc. The site also refuses to load on mobile and many browsers. It works on desktop chrome. But then, oddly, the live chat does not.. and that only seems to work on Firefox? They are clearly designed to frustrate you into getting your money stuck in there. Absolute scum. My only regret of this review is that I cannot rate 0/5.
Paul
20 October 2021
Comment from uk.trustpilot.com
This company offer bonuses but never apply them until you contact them. They look for any excuse not to pay out. I have had to take them to dispute resolution services on two occasions to force them to pay my winnings. I would not go so far as to say that these people are scammers but they sail very close to the wind. Avoid.
Ghislaine Codner
20 October 2021
Comment from uk.trustpilot.com
Good games and promotions but very high wagering requirementd.Also loyalty scheme is unsatisfactory as every month you go back down one level
Barry Costello
20 October 2021
Comment from uk.trustpilot.com
This is the worst betting platform I have ever been on. I made a deposit of €20 and received a bonus of €20. I wagered my deposit and my bonus and won €27.62 yet can't withdraw until I wager €160 ?♂️?♂️. Absolutely ridiculous ?????
Ade
20 October 2021
Comment from uk.trustpilot.com
Yet another online casino that promises bonus but doesn't deliver, then promises to get back to you within 24 hours when you question them, & doesn't.Avoid using them.
Peter
20 October 2021
Comment from uk.trustpilot.com
It is good casino
Euan Cameron
20 October 2021
Comment from uk.trustpilot.com
Joined and deposited money placed a bet won the bet and asked for withdrawal . Account blocked and asked for self employed tax Paypal screenshots etc submitted. Poor stuff I have deposited once and now waiting for them to process documents terribly slow live chat waste time just state 72 hours . Now sitting with 3900 of my winnings and I can’t withdraw them . So far behind other companies that process these things instantly . Extra documents asked for Are a joke as I haven’t even gone past the 2000 deposit threshold that is where affordability kicks in get it sorted lvbet what a joke
Florin Morar
20 October 2021
Comment from uk.trustpilot.com
Good casino overall, never had a problem with payments/ withdrawals; all very prompt and money are in your account the same day. very good customer service and generous with bonuses. a lot of promotions.The casino could do with more new games from a variety of providers. I would recommend.
Shea Greyeyes
20 October 2021
Comment from uk.trustpilot.com
I am not a paid writer. I am just a regular Canadian citizen living in BC. for all you people saying that betsafe is a scam site; I have to say that you’re wrong. If all your credentials are not in line you will most likely not receive a successful withdrawal. Please note; to ensure your payouts are granted; make sure all of your credentials are in line; your address and so on; according to what you have provided in your casino account. Make sure the address on your account is the same address that you provided your bank. If you are using a fake name or have a duplicate account the chances of a successful withdrawal are next to none. I received my withdrawal within three business days the first time I made a withdrawal request. Every withdrawal after that has been paid to me the next day to my bank account Via the way I deposited interact E transfer. online option. Please note weekends are not business days. Monday! ??I set up auto deposit and there’s no questions asked. I get my withdrawal every time the next day and have never been asked for any ID or bank statements or anything of the sort. I am a renter so I cannot provide utility statements and such as my landlord pays those; so I understand how frustrating it can be trying to get a successful withdrawal. Unfortunately for a lot of casino sites this is just their policies. you should always read the terms and conditions of every casino thoroughly before creating an account; to ensure that you will be satisfied with your experience there. It was my first time playing with betsafe and now I will never use another casino site other than betsafe. This is the only casino that has ever paid out my withdrawal without asking me for a bunch of verification crap. I received my withdrawal’s via the way I deposited-online interact E transfers. I am quite impressed with betsafe and I can assure you that it is 100% safe and reliable. I guess you’ll never really know until you try it for yourselves. This new and improved updated version of betsafe is definitely my favourite online casino. I will never use another casinosite again. I used to play and make deposits on various other online casino sites but could never withdraw my winnings because of all the crap verification they asked for. I am a renter so I can never provide utility statements as I explained above. Plus I am not Too keen on giving out personal information as I’m sure you are not either. However; I am willing to make online deposits; as my bank accounts are generally pretty safe nowadays. I win quite frequently and I’m able to cash out with no questions asked every time. This is my review like it or not. It’s the truth according to my experience at betsafe. I 100% guarantee you will not regret playing at betsafe. Go ahead and test this theory and feel safe making a successful deposit and withdrawal immediately after you win to prove that I am right. If I am, please come back to this review site and leave a comment as I want to let everyone know about this awesome casino. As I was saying after you win some thing go straight to the withdrawal section make your withdrawal; wait for your confirmation of approved withdrawal; and take a screenshot of the date and time of your requested withdrawal along with the email that you will receive and SMS message to your phone; and have an awesome experience at BetSafe. PS take time to read all of the terms and conditions if you selected a bonus on your first deposit. I recommend that you wait to take bonuses as you will need to Playthru your bonus requirements before making a successful withdrawal. I recommend taking bonuses after you try to play with just your own cash. Immediately after winning some cash; go to withdrawal option in the bank section of your casino account to prove that I am right about the withdrawal option. Otherwise you will have to play through your bonus requirements if you took a bonus on your first deposit. If you took a bonus and did not play through your bonus requirements you will have issues with your withdrawal. So instead of assuming that this site is a scam site do not take a bonus right away. After enjoying your first withdrawal feel free to take any bonus you wish as they are great bonuses and be sure to play through your bonus requirements. I recommend taking them later on however. Your choice either way. Anyways I hope you enjoy your winnings. PS not a freaking scam !!! Don’t trust me??? That’s your own problem. You can go and have fun getting scammed on other sites, but not this one. betsafe is 100% reliable. Anyway if you found this to be helpful to you please drop me a positive comment. PS if you have nothing nice to say please kindly refrain from commenting on my post Thks. Happy winning everybody. Wishing you the best of luck. Peace friends ✌️? your friendly neighbourhood betsafe comrade S.G. Over and out.
Craig
20 October 2021
Comment from uk.trustpilot.com
Excellent site and easy to use
daniel
20 October 2021
Comment from uk.trustpilot.com
Disgusting website I deposit £200 and in the space of 10 mins it was gone I’m talking I was doing 50p bets the games are rigged and the only ones that seem to win are the streamers promoting there website stay far far away from these robbing scammers ?????
Mr Jack Hillman
20 October 2021
Comment from uk.trustpilot.com
Firstly they charge you 0.25% to make a deposit. Secondly the website/app/mobile site doesn't work, constantly buffering and you are unable to place a bet. And lastly the customer service is shocking. Please do not make a deposit with this bookmaker Worst I have used my a long way.
b,
19 October 2021
Comment from uk.trustpilot.com
Dont use it for anything. Terrible Website, trying to scam you in every possible way. Use any other site than this one.
Green Tips
19 October 2021
Comment from uk.trustpilot.com
Worst casinos belong to 888. Im a gambler I understand that casinos are pot luck. But pot luck doesnt exsist at 888. Been with them for years and not one notable win, lost so much money with them as they pay out next too nothing.
Mr Alin Barbut
19 October 2021
Comment from uk.trustpilot.com
Rigged games! Stay away.Deposit 125 + 125 bonus. Played live casino and went up to 350. THAN went to a game i know well: bigger bass bonanza. Down to 100 in 3 hours of play. Stakes mainly 0.12/0.24/0.36 followed by max 20 spins at 0.60/0.72. Than back to low stake. It swallowed 250 in 3 hours and gave me 1 scatter special only of 84x.Headed to live casino and lost the remaining founds.Rigged platform! Stay away.
anton
19 October 2021
Comment from uk.trustpilot.com
the only good thing about ladbrokes is dont bet with them diabolicle odds, terrible troublesome staff avoid at all costs
Ginger
19 October 2021
Comment from uk.trustpilot.com
Mansion Bet don't deserve your business. After waiting 2 weeks for a withdrawal to be made, I was asked for bank statement, passport, driver's license, gas bill - i.e. ALL of these - and was later told that despite thereafter having a verified account that I was not entitled to any bonuses or promotions, with no recourse to reverse that discriminatory decision. One withdrawal and Mansion Bet goes into meltdown and denies you what they advertise to new customers. Awful company, terrible flaky website with an unreliable and irritating Live Chat function & unhelpful Customer Service jobsworths. They deserve to go bust. Loads of other decent sites, so don't waste your time with Mansion Bet,who only honour their promotions when you're constantly losing money. One withdrawal, and you're in their bad books.Put them in yours first before wasting your time with them.
Bahaa Nasrallah
18 October 2021
Comment from uk.trustpilot.com
For no good reason and without any explanation my stake limit was put down to zero. So I couldn't place any more bets. Like any other bookmakers once the user wins once or twice they don't like it and do anything to exclude him,
kevin witter
18 October 2021
Comment from uk.trustpilot.com
It's very early days as I only opened an account with them 5 days ago. But I need to say that I'm a very small player on sports bets and horse racing mainly, and so far I've been impressed. They're based on the Isle of Wight (not Gibraltar). I've made 2 withdrawals so far and they were paid almost instantly, virgin bet and virgin games were previously the quickest and they paid the following day. The site is a bit glitchy if ur on a laptop, but seems much better on the phone. They dnt seem to have an app yet but it shud deffo be in the pipeline coz these people seem to know what it takes to plse a punter. Bets settled reasonably quickly, I was also given the 2 free £5 bets coz id made enough qualifying bets (this sounds like a paid review) but so far...so good. No poker available, in play betting is poor, overall odds are slightly less than the big boys, but overall 8/10. Recommended. Gud luk look luck ?Big oops, live casino isn't live. This company is brand new to the U.K though so ill give them time. New score 7/10. Oops, spoke too soon, restricted my horse bets to 3p and premier league football bets to £3.42, ah well.
Lee Crossan
18 October 2021
Comment from uk.trustpilot.com
In the first week of getting my account I did alright everything was looking good unit last week which was roughly my third week I got an email saying I had to have a lower deposit limit with no explanation. I said no I would like to keep it how it is and they then they restricted my account pending 'vericication' even though I sent my documents when it was opened and was able to play and withdraw initially. They have now just decided to close my account then told me the decision can't be reversed and they will not be giving me any form of explanation. They are a strange bunch of characters. I'm starting to think its because I won a wee bit of money? They also only let you deposit £1000 a month max which is rubbish.
Vin
18 October 2021
Comment from uk.trustpilot.com
Quick to take your money, ever so slow to pay out when and IF the time comes. Yet ANOTHER company that is happy to take your money, but when you wish to withdraw, suddenly you need a ton of ID. If they genuinely worry about this, WHY NOT DO IT BEFORE DEPOSIT!!! No, if you deposit, lose and leave, they wont say a word. Tells you all you need to know. Also, they ACTUALLY CHARGE YOU to deposit!! Yes, they take a fee!!!!! Seriously, and on the way out as well. AVOID!!
Noel Byrne
16 October 2021
Comment from uk.trustpilot.com
liquidity on is very poor, large gaps in prices even up to the off. only look to facilitate their market makers. if you put in an arb from betfair it wont get taken which is quite bizarre to be honest. place markets dont even bother.
James
16 October 2021
Comment from uk.trustpilot.com
AVOIDE LIKE THE PLAGUE -AVOIDE LIKE THE PLAGUE -AVOIDE LIKE THE PLAGUE username jameselb1 - placed a bet and then like many other have said closed my account - cant see my account balance or withdraw the money within - spoke to Michael in customer support - nice chap but was obviously limited and bound to the company protocol and hiding behind the "business decision" to close the account within 24 hours of me opening my account."Thanks for waiting there, James - I'm very sorry to inform you that your account has been closed as a business decision.9.2 SpaceCasino reserves the right not to register an applicant and/or to suspend or terminate your use of our services at any time, and with no obligation to provide reasons for doing so.Closures made as business decisions are final, and are not able to be re-considered I'm afraid. I sincerely apologise for any inconvenience caused, and thank you for your understanding."AVOIDE LIKE THE PLAGUE -AVOIDE LIKE THE PLAGUE - AVOIDE LIKE THE PLAGUE they take your money then close your account
Victoria Mason
15 October 2021
Comment from uk.trustpilot.com
Avoid this scam company their livechat is non-existent takes days to reply while they still try and scam out there way of withdrawing money, by asking for identification after you have played.
Jake
15 October 2021
Comment from uk.trustpilot.com
whats the going going best odds when you wont take a decent bet??? I am not even winningdont waste your time
chandra chandu
15 October 2021
Comment from uk.trustpilot.com
Dafabet is fraud company. They are making people to lose by 100%probability by managing user sessions and interaction to players to get profits. Please guys don't showcase any interest in Dafabet.
Colin H
15 October 2021
Comment from uk.trustpilot.com
Easy site to navigate and the customer service is excellent.
Dan
14 October 2021
Comment from uk.trustpilot.com
Spread ex is a very good betting site. There is a large selection of fixed odds, they settle bets as fast as they can, they send withdrawals daily... any time I have ever called then for.suppprt it has rang once and been answered straight away. Shame there isn't a casino to have a bash on and when they release it I can definitely see them being 5 stars !. All round solid firm who do things correctly
Rami
14 October 2021
Comment from uk.trustpilot.com
Other players, please read this review before you sign in to anywhere else. I have more than 15 years of experience from different gambling sites and i can assure everybody mansionbet has the best odds for sportsbetting. If you find ”good” odd from market leaders, you will get better odd from mansionbet. Also they have huge selection of available markets for every game. My personal favorites are over/under bets and most places they have only 3 or 4 markets available. Mansionbet has many markets for over/under bets. And…. This is just my experince but i dont understand why they have so bad reputation about withdrawals. I have made more than 10 withdrawals and ALL OFF THEM has been processed within 24 hours. If you are looking good site to do sportbets with good odds and high limits, you have found your site. This is my personal favorite and i regret i didnt join here earlier. Outsanding job Mansionbet!!!! Please keep up the high amount of different markets and good odds!
Graham
14 October 2021
Comment from uk.trustpilot.com
They make it very difficult to withdraw your money. Happy to take it but when you try to withdraw it asks for id and they are in no rush
Benny Magee
14 October 2021
Comment from uk.trustpilot.com
Slowest website ever, be quicker walking 10 miles to bookies before website loads up..woeful
Mandy
13 October 2021
Comment from uk.trustpilot.com
This company is a disgrace i opened an account and won moved money over to the fixed odds and won £11k last night on football tried to withdraw last night and this morning I can't bet on my account and I've been told my account has flagged up and fraud team are looking into this. Complete lies FCA and UKGC both been informed
Steve Greene
13 October 2021
Comment from uk.trustpilot.com
Unfortunately my recent experience of the Tote is similar to many people below - opened an account made a small deposit won a reasonable sum on the placepot then decided to use a a little profit on the gaming tables 20 minutes later account suspended - no explanation - then an email from safer gambling team stating that I will have to produce all manner of documentation, pay slips, bank statements etc etc - I am in profit! The Tote are completely incompetent and their staff just read from a script - agree with earlier comment they used to be known as the Nanny Goat now just the Nanny State. They will just hide behind the safer gambling legislation but that is nonsense they should not be asking for so much personal information - I have told them they are risking contravention of the GDPR but they don't seem to care.
Linda Driscoll
13 October 2021
Comment from uk.trustpilot.com
Crap site never won anythink don't use it
Raja Khan
13 October 2021
Comment from uk.trustpilot.com
Their customer service is is no good you can say severely bad and they they steal your money I called them to enquire about wagering bonus they disable temporarily my account I have 750 pounds inside I raise enquiry they said we will solve it in 72 hours but now 8 days passed no response this is disgusting don’t use they are cheater
Wonie Mason
13 October 2021
Comment from uk.trustpilot.com
Avoid at all costs. I accumulated over £1800 and cashed out £1000 on my first go with them on the slots. My bank was credited with £150! After finally getting a reply through email (no phone number to contact them) I was told I had breached my bonus rights, after a little digging I definitely haven't! They are still refusing to pay out and I'm going through all the right paths to have it resolved. If you want good customer service, which isn't backed by lies I'd avoid this company at all costs. How they think they can get away with this is beyond me!!......I haven't heard off of them in over a week since I threatened them with IBAS, which is highly frustrating as you need to lodge a complaint and go through the casino process before IBAS will look at your case! Avoid at all costs.
luke wallington
12 October 2021
Comment from uk.trustpilot.com
Would not even give this website 1star this is one of the biggest scammers for years loss of personal information fixed games rigged slots and error by connection please void void void
Craig
11 October 2021
Comment from uk.trustpilot.com
Awful! Deposit and withdrawals all fine until a big win when asked for verification. I send documents immediately yet my account still remains unverified and they hold on to my money. Never had issues with any other sites.
Michael Lam
11 October 2021
Comment from uk.trustpilot.com
Do not use them! I should have gone to this site first before I put in my $100. As you can see from all of the reviews, it’s a massive SCAM….DO NOT go close to this almost illegally advertised website!!!! F’ing horrible, save your money for other gambling sites, PLEASE!!
Megesh
11 October 2021
Comment from uk.trustpilot.com
They have the remove the option of withdrawal. Better to keep only deposits.. the body which goes to graveyard and money wg8ch goes to royal panda will never come back.. Always when you keep withdraw account verification required. Which they will never approve. ass holes.. never invest. If we loose money while playing it ll not hurts.. when your money can't withdraw it ll suck.. so no withdraw only deposits for that pigs. Never ever trust those scammers..
Loveydovey
11 October 2021
Comment from uk.trustpilot.com
Wow At the complaints on royal panda everyone will see the true colors on royal ....I am smiling to myself ? knowing chit will hit the fan with most players eventually royal panda will lie to you and cheat you that's a fact
Joe
11 October 2021
Comment from uk.trustpilot.com
Slow glitchy mobile website. As soon as you process a half decent withdrawal they block your account, wait a couple of days and request doc's. They then use there 72 hour period to ignore your emails / uploaded docs. all in all miles behind competitive sites. definitely do not put customers first.their contact us number was also invalid. When asked its due to a global pandemic.doubting if they will ever process these withdrawals, looking at other reviews this seems to be a common occurrence.
Alison
10 October 2021
Comment from uk.trustpilot.com
I see the rating has gone from poor to BAD! I rest my case. TERRIBLE!!!!
Nathan Eivers
21 October 2021
Comment from uk.trustpilot.com
DON’T DO IT. I had 2,000$ available to withdraw and they took everything. I didn’t see a cent
DON’T DO IT. I had 2,000$ available to withdraw and they took everything. I didn’t see a cent