BetNeptune PLAYER REVIEWS(3298)
Danielle Murray
11 September 2021
Comment from uk.trustpilot.com
Dreadful. Won't be long before they're in administration
Bettor
11 September 2021
Comment from uk.trustpilot.com
They have the lowest betting odds ever seen in my lifeI just saw odds for a match Handicapp 01.8 versus 1.48Its incredible
John
10 September 2021
Comment from uk.trustpilot.com
Tragic ethical failure.This is a tragic situation that entain (owners of party poker ) are trying to ignore. My enquiry required Understanding, compassion and ethics but all 3 have been dismissed.My son, brain injured , Schizophrenic and sectioned with psycosis spent 13k in 1 day when in hospital sectioned, his spend was part of his delusionary belief system.I later become aware of this via welfare checks and psyciatrist input and I reached out to entain with multiple health documents, clinical letters, consumer champion breach outs and other docs,i also sent them a letter from **** hospital admission and occupational health clearly stating how ill my son was and the fact he had no insight.Instead of reacting with compassion, understanding or ethics entain replied with an truly tragic response, without any care about my son's severe mitigation or health but only cared about themselves and after two months gave me an email saying they wont talk to me , the power of attorney and father of my brain injured Schizophrenic son but will only talk to their REGULATORS meaning they feel it is appropriate and MORALLY acceptable to profit from a severely cognitively Ill brain injured , schizophrenic consumer with no insight.After 100s of health documents and clinical letters this was their response.Dear Mr ****,We write further to your communications in respect of the activity of your son *** and his use of the identity of third parties to create accounts with Entain without their knowledge.We thank you for the additional information that you have provided in your recent emails. We have previously explained that we will cooperate with the Police, and our regulators, in any investigation they may undertake into the circumstances.This being the case, we are unable to communicate with you further on the matter.
John
10 September 2021
Comment from uk.trustpilot.com
Tragic ethical failure.This is a tragic situation that sporting bet and entain are trying to ignore. My enquiry required Understanding, compassion and ethics but all 3 have been dismissed.My son, brain injured , Schizophrenic and sectioned with psycosis spent 13k in 1 day when in hospital sectioned, his spend was part of his delusionary belief system.I later become aware of this via welfare checks and psyciatrist input and I reached out to entain with multiple health documents, clinical letters, consumer champion breach outs and other docs,i also sent them a letter from **** hospital admission and occupational health clearly stating how ill my son was and the fact he had no insight.Instead of reacting with compassion, understanding or ethics entain replied with an truly tragic response, without any care about my son's severe mitigation or health but only cared about themselves and after two months gave me an email saying they wont talk to me , the power of attorney and father of my brain injured Schizophrenic son but will only talk to their REGULATORS meaning they feel it is appropriate and MORALLY acceptable to profit from a severely cognitively Ill brain injured , schizophrenic consumer with no insight.After 100s of health documents and clinical letters this was their response.Dear Mr ****,We write further to your communications in respect of the activity of your son *** and his use of the identity of third parties to create accounts with Entain without their knowledge.We thank you for the additional information that you have provided in your recent emails. We have previously explained that we will cooperate with the Police, and our regulators, in any investigation they may undertake into the circumstances.This being the case, we are unable to communicate with you further on the matter.Kind regardsEntain Complaints TeamBusiness Hours: 9am - 5:30pm
Ryan
10 September 2021
Comment from uk.trustpilot.com
2 bets and now can't even get a tenner on. I don't know how they get the license to operate as a bookmaker.
Katie Una
10 September 2021
Comment from uk.trustpilot.com
Only good thing abt this site is that there's 24/7 live chat so have any issues, they there to help. That's it. First deposit didn't give me my 70 free spins n made me opt in again n make deposit to get the 70 spins n still that did work so spoke with live chat n I was awarded 10 spins. By the way outta that £20 deposit, I won n extra £10 ontop but then decided to play on n only managed to draw out my original deposit £20. Anyway came bck next day to find the remaining of my free spins hadn't been credited n so I had to speak with live chat again n I was awarded the full 60 in one go which was great but not so great when u only win £6.64 outta 60 spins n then its taken from you on every game u try. Just very poor winnings n I don't feel very comfortable spending any more of my hard earned cash if I'm going to be given next to nothing or nothing at all. No thanks haven't had a great experience so far n I don't think I ever will cos I'm not looking to gamble here anytime soon. I know they will most probably try to invite me over on a email claiming this hew game should bring me some great feature for a greater win. But won't fall for it as most of them do that. Yup. I'm done
Ryan
10 September 2021
Comment from uk.trustpilot.com
Opened an accountWent to place a bet. They wouldn't take itWithdrew my own money back to my account and 3 days later it's still not in my bank.How do they get a licence?
Mark
10 September 2021
Comment from uk.trustpilot.com
Terrible company worst customer service ever. Live chat that isn’t live and no one ever responds and an email service which you send to them and never reply go anywhere else it is to be a better experience AVOID AT ALL COSTS.
Ds
10 September 2021
Comment from uk.trustpilot.com
Seem To make their own odds up as they go along especially on horse racing when the odds they offer are nothing like the ones on course. They are all shorter and you can't take sp. You have to take their oddsNo way
Ben Benji
09 September 2021
Comment from uk.trustpilot.com
Worst of the worst, I could go on but no need to, just look at all the other reviews.
Ds
09 September 2021
Comment from uk.trustpilot.com
Total waste of time. Limited to peanuts. Thought it was just horses so put a 4 timer mug acc up for soccer and it paid 8/1 Max bet £12 . Won't even let me bet to win 100!!No wonder they don't reply to messages on here.
Keith Adolph
09 September 2021
Comment from uk.trustpilot.com
ZERO STARSKEEP AWAY FROM THIS WEBSITE.IVE DEPOSITS OF NEARLY TWO THOUSAND POUNDS.THEIR WIN RATIO IS PRACTICALLY ZERO.IVE PLAYED MANY WEBSITES OVER THE YEARS AND THIS IS BAR FAR THE WORSE. TAKE YOUR MONEY ELSEWHERE. I LEARNT THE HARD WAY. IT CANT ALL BE ‘JUST BAD LUCK ‘
Jordan Pini
08 September 2021
Comment from uk.trustpilot.com
Honestly the worst bookmakers on the internet, I’ve been trying to withdraw my winnings for over 5 weeks provided every document they asked for and got absolutely no where and now just being ignored, criminal pieces of s***
Mach One
08 September 2021
Comment from uk.trustpilot.com
Absolute CowboysThey gave me free spins with my £10 deposit but wouldn't let me withdraw my real money until I'd used my bonus... Which you can't use until you've used your real money. Absolute scam will never use again
Lanette Rose
07 September 2021
Comment from uk.trustpilot.com
I got 500% cashback by contributing on C0lineke com. It's amazing and most tryworthy site.
sukshith vonagla
07 September 2021
Comment from uk.trustpilot.com
First I have un fortunately given my xerox copy and they didn't approve it and after I called customer care but they told me to sent an email an I have sent it after sending the email they are telling me that the pan card that I sent was no clear an I sent it again for 100times but they are rejecting it and I asked them to provide a link to upload my pancard but they are not sending any link or they are not giving browse option to upload the pan card again this is the worst betting app never seen before guys don't trust this app I can say betway is more better than this app
Allan Stevenson
07 September 2021
Comment from uk.trustpilot.com
I have funds in my account totalling just under £1500 since I tried to withdraw them Parimatch have made my life hell on earth. Do not use this company. They have demanded I send in identification despite me sending it in April/May via post to their head office. They have closed my account without my permission and they do not respond to email correspondence I'm at my wits end I don't know what to do. They also refuse to help me with things like a subject access data request I have requested one 5 times over the last few months and they refuse to give me it. These guys are absolute crooks. Avoid using them because if you win, they simply don't give you your winnings.By the way emailed them soon as they left a comment on the review below....Suprise suprise NO REPLY.
Steven Mcarthy
06 September 2021
Comment from uk.trustpilot.com
I took advantage of the enerybet promotion of getting 10£ after placing a 10£ bet. I was skeptical if terms and conditions were deceptive but was not the case, and whether they were gonna credit them with delays, but have no regrets, thanks to this reward I won 200£ in sports, so I guess that is destiny at its best.
rovers
06 September 2021
Comment from uk.trustpilot.com
Not spend your time and your money at here!!I had tried to get a withdraw at here since middle of last month and now I'm still not get my money yet!! They had refused my withdraw 2 times and each time them used at least 1 week for it!!! Now I have report them already to the interpol...We'll see !! I had took my withdraw again after they refused my withdraw on Saturday!! Don't spend your time and your money at here peoples!!!
paul jubb
06 September 2021
Comment from uk.trustpilot.com
shambles of a bookmaker these i open my account and stake restricted on first bet to £1.82 just a tin pot bookmaker stay away guys.
T Bacon
05 September 2021
Comment from uk.trustpilot.com
Not great so far gotta say, their overall system RTP for casino games is so heavily weighted in their favour. Even games which typically have good returns, such as Age of the Gods, are sub-standard industry-wise on this site. I came purely for the variety of games and it's all I'm staying for as their bonus schemes are not worth the time or money. Very unusual for a company which is a subsidiary of LC International Ltd who also run Coral and Ladbrokes, (who by the way are much better). Its best you stick to those if you choose this bookmaker or its parent company to gamble with.Please don't respond with "volatility" blah blah. I know how it works and this ain't it. You could play 1000 different games here and the outcome would be the same.Trust the reviews here is my advice
lisa dobrucki
04 September 2021
Comment from uk.trustpilot.com
They paid me £1000 within 2 hours then I won £3000 and now there asking for pay documents which I have sent but I seem to be waiting for ages and have not been paid the second amount yet
Marius Cristian Dinca
04 September 2021
Comment from uk.trustpilot.com
mr green, what's wrong with you.... I have been a customer of this casino for a year,and I can't believe you're just swallowing money,you have a jam in the system and control each game,with you I wasted my time and money.I understand it's a pandemic, but you're worse than Covid-19.I don't have a problem losing money at mr greenmy only problem is that you steal too much money.I've been playing for six months now and you haven't offered anything,I'm sorry to say, but you're thieves with proper documents.I saw that in the older and worse reviews, you didn't have the courage to answer, why? you are afraid that you will go bankrupt.don't forget that we pay your salaries.be fair and give more to people, it is not normal to just give the bait,every game I bet I didn't have a chance to get a bonus or a more consistent win.I am very disappointed in you and I will make a big complaint against you.do something with this system, stop stealing our money,how is it possible when the bonus is about to come he shoots it immediately, from 20p to £ 5, every bet you didn't give a chance to take any bonus, as proof that you are a thief.Shame on you, I hope people see my review and don't waste my time with mr green, I will delete my account
James Mulvenna
03 September 2021
Comment from uk.trustpilot.com
These scam artists will not pay you take my word try to cash out now cost me a decent win to find out. The win never even registered. This is a criminal company exploiting peoples trust do not trust these rooks.
Peter Limbert
03 September 2021
Comment from uk.trustpilot.com
This use to be a decent site but after taking a couple of time out's to have a break from gambling they site became unusual.they emailed me almost constantly to ask why i had taken a break, and am i still comfortable with the site then after confirming all was okay i continued to get the same emails. a loss limit was entered on my account and an annoying pop up asking if i wanted to take a break kept coming up. then after using the site for years they requested lots of extra info from me before processing my withdrawal, supplied copies of front and back of card which caused issues, then they wanted a copy of my passport, a copy of a utility bill and a copy of my bank statement, very much over the top in my opinionAbsolute nightmare site, do yourself a favor and use one of the other more reputable sites.
Craig
03 September 2021
Comment from uk.trustpilot.com
Fantastic customer service. Even although it was my oversight they honoured the offer. Happy new customer
Paul
03 September 2021
Comment from uk.trustpilot.com
Playing live blackjack is a con lost £6000 in total I never won once either dealer matched my hand or beat me with 21 or 20 all the time beware this is a con you can only win if you bet small don’t go to the big tables
Arwel Jones
03 September 2021
Comment from uk.trustpilot.com
DO NOT USE. Vile company, basically thieves. I have money in my account which I wish to withdraw and they won’t let me unless I send in numerous copies of my passport, driving licence, bank statements, etc. Pretty convinced they are trying to steal my identity. AVOID AT ALL COSTS.
RAKESH V
02 September 2021
Comment from uk.trustpilot.com
I highly doubt the rating is given by themselves. This company is complete fraud when you try to withdraw money they ask to upload all documents and once approved if you try to deposit and withdrawal they rejected to approved documents and ask you to produce new documents. Trying to block your money for withdrawal
Nicky dwyer
02 September 2021
Comment from uk.trustpilot.com
Best there is out there. Great odds, very quick withdrawal. Great customer service
Black bird
01 September 2021
Comment from uk.trustpilot.com
Biggest scumbags up on high road and online. And stupid slu..ts in customer service.
Tomas O
01 September 2021
Comment from uk.trustpilot.com
Customer service are a joke. The app is appalling. Make sure and check their T&C’s. They don’t mention they’re part of Bet Victor, until you ask about your joining bonus. AVOID.
hayley woodriff
30 August 2021
Comment from uk.trustpilot.com
Allowed me to deposit £50 wouldn’t let me place a bet until verified. I do not have any valid photo identification usually I pass the checks on other sites without having to do so and if not the case a site would allways refund me my money. But not sts they are holding my money and refusing to give it me back even though I have showed them clearly that they are breaking guidelines set by the gambling commission and allso breaking the law by doing this they think there terms and condition are above the law apparently. I even sent them a direct link from the gambling commission site that said it was agaist the law to hold any money from a customer from deposits or winnings if they have not provided identification but it seems to make no difference to them this site needs shutting down they are crooks and break the law with no remorse. UPDATE making me got though there complaints procedure beofre o can take it further giving them 8 weeks to reply which they are clearly stretching it our for as long as possible to try and keep my money an other betting company replies in days it has been weeks and nothing
Rajat Jain
30 August 2021
Comment from uk.trustpilot.com
My account is blocked due to winning amount they have not given yet username is rajatajain and 40 lakh rupee is blocked in that and they are not providing me my money hence I am committing suicide for that reason and never trust this website @Darren Sammy
Alex Schofield
30 August 2021
Comment from uk.trustpilot.com
Deposited and placed bets easily, as soon as I won a significant amount they requested all sorts, which they said was a random check, what a coincidence it was after I tried to withdraw. Sent it all through which of course takes 48hours for them to review, I sent through proof of address and I had it as address: number street name, town. City: City. They then said my address didn't match as they wanted it to say address: number street name. City: Town, City. This all took a while for them to acknowledge. Then after I thought that was everything, no, they wanted me to email them saying I was happy with my level of play, which again took time. Use other sites if you can, make you jump through a lot of hopes to withdrawl but of course can deposit without any issues.I did get my withdrawl eventually. Very frustrating when companies like this try to get out of paying out yet can deposit and place bets without issues and say its a random check,,,, no random checks when deposits, just when you win and try withdraw.
Gus
29 August 2021
Comment from uk.trustpilot.com
RUBBISH ABSOLUTELY
Florin Dinu
29 August 2021
Comment from uk.trustpilot.com
After like couple of days playing without any fun, or change, they block my payment method. Disaster sistem. All the games is no change to have some fun
Alex Tovey
28 August 2021
Comment from uk.trustpilot.com
They took my money away after signed up and been told to wait for department to get back to me. Disgrace, stay away from this company!
Taner and karolina
28 August 2021
Comment from uk.trustpilot.com
Omg! I just played today and I kid you not I did not get 1 not 1 bonus round, no fun for me most boring way to game all dead spins feels rigged to me. Won't be playing here no more. Enjoy my money hope it makes you richer.
Likhith shetty
27 August 2021
Comment from uk.trustpilot.com
Please don't trust this dafabet app for betting.This is a vey bad app.They are not solving my problem from one year.I am facing withdrawal problem from 1 year. From one year I am contacting customer care but no one is responding properly. When I called them they are telling different answers and they told to upload the documents and I have upload it but still they didn't solve my problem. From one year it is showing the same problem. But they didn't solve my problem. This is a very bad experience on this dafabet platform.
Navid Mansouri
27 August 2021
Comment from uk.trustpilot.com
Great customer service always ready to help
Marie Darling
26 August 2021
Comment from uk.trustpilot.com
So even though I wasn’t asked to upload my identity I thought I would do it anyway to save any future issues I wish I hadn’t Since then I’ve been asked to verify again they have had my withdrawals in pending for over 4 days now I’ve contacted their chat which was pointless and even customer service just repeats the same information my first withdrawals were processed in 24 hours so why after sending identification am I not allowed my winnings
Bradley Cull
26 August 2021
Comment from uk.trustpilot.com
Would give 0 stars, just random closed my account after a “review”
Randy
25 August 2021
Comment from uk.trustpilot.com
Site crashes and logs you out every time you try to place a bet. They gave me a bonus I did not want and the x-wager is stupidly high. Extremely sad the Canadian League has partnered with this site. Especially with the reviews. If you haven’t been paid tell the CFL to pay you out!
Christopher
25 August 2021
Comment from uk.trustpilot.com
The thieves, don't waste your money here
Luke
24 August 2021
Comment from uk.trustpilot.com
Love to gamble here. Guts have all that I need, I wish withdrawals didn't take that amount of time. But still, I got money in my account.
Thomas Tersken
24 August 2021
Comment from uk.trustpilot.com
Hi readers. Now that I took the time to create an account I will say this site is ridiculously Misleading and deceptive when it comes to document verification. The sport odds, cash out, free bets here are actually really good but I refuse to keep playing here,. sorry for my rudeness , but I needed to share this as you really screwed with me long time. I’m sure you know who I am
Thomas Tersken
24 August 2021
Comment from uk.trustpilot.com
Hi forum readers. This site is actually pretty good although I underestimated it in the beginning, since my withdrawal took some time. Please try and speed this up. Apart from that, so far I have been playing for 2 years and never had any type of inconvenience , keep up the work!
Jamie Cole
24 August 2021
Comment from uk.trustpilot.com
Really good customer service, they will help you with any of your dilemmas in a polite manner. I really like this booking site.
Mark Craig
11 September 2021
Comment from uk.trustpilot.com
I used STS, put a bet on and my selction was winning, so decided to cash out. Despite pressing the button numerous times, it didn't work. The bet eventually won at full time. I then tried to withdraw the money, I couldn't as they had locked my account.Avoid.
I used STS, put a bet on and my selction was winning, so decided to cash out. Despite pressing the button numerous times, it didn’t work. The bet eventually won at full time. I then tried to withdraw the money, I couldn’t as they had locked my account.Avoid.