BetNeptune Review

Okay site, okay software. Sometimes the table has already started but mine is still loading. Lose 1 1.5 BB before getting seated and loaded in.Withdrawals compared to other sites take too long imo (already verified) to a ewallet(much better?).To be verified it mmmmalso took them some time (1weekish).This site needs to step up to the industry standard in regards to a few things but 3 stars for the action available. Still have yet to receive a withdrawal or any confirmation. I’d recommend a few other sites before this one after my initial times playing here.

Reply

I had 2200 EUR on my account. Whole amount I won on their exchange site connected with Betfair. They stolen the whole sum of money!!!

Reply

First they insist that all deposits are wagered so if you deposit £20 but only use £10; tough! They charge to withdraw your own cash. 50% of the online help agents haven’t a clue about their t&cs and you get a different ruling each time! Avoid, avoid, avoid! Another bookie with no respect for the punters if I could give a minus rating I would. Time Trust pilot offered that option

Reply

When they started they claimed they would lay any horse to lose £500. This is just not true. They restrict your account to minimal bets as soon asd you have won a few pounds.Like every bookmaker they are delighted to take your money but very reluctant to pay out theirs.It is very sad

Reply

I have pending withdrawal request on €500.00, but I receive an email from Titanbet team that they cant successfully determine my age with the information I have supplied and ask to send Valid photo identification and Bank statement displaying the registered address used for my gaming account. Also they inform me that my account has been closed as per management’s decision without the option of reopening.I send the necessary documentation but after more than 72 hours no one answer on my email. I make a phone call to the support team and they told me that on of the documents photo is not taken properly and I need to send again. I send again clear jpg photo, but Im still waiting for their response 🙁 What to do? Thanks in advance

Reply

Ik snap al die negatieve reacties niet zo goed. Ik ben alweer een tijdje lid van Guts en alles was snel geregeld wat betreft verificatie.Als ik een withdrawal aanvraag dan staat het soms al binnen 45 minuten op mijn prepaid creditcard bijgeschreven. Na Unibet is Guts mijn favoriete online casino.______I don’t understand all those negative reactions. I have been a member of Guts for a while now and everything was quickly arranged for verification.When I request a withdrawal, it is sometimes credited to my prepaid credit card within 45 minutes.After Unibet, Guts is my favorite online casino.

Reply

Always had positive experiences with Jetbull, looks like morons who can’t control their gambling have killed a decent website here for those of us with some basic self control. Deposits were ‘not great’ but solely because they almost always had a default of trying to get you to deposit into a casino bonus that you had to make sure not to select (might have been a decent bonus for all I know, I only wanted to bet on sports and didn’t want this dodgy bonus!) their sports betting odds were pretty good, deposits aside from the issue mentioned were simple and fast, withdrawals were also fast and I don’t remember ever having any issues with them trying to con me out of winnings when I did win. RIP Jetbull

Reply

come back jetbull we love you

Reply

I cannot fault th it s site at all fantastic.

Reply

I want to share my horrible experience with this company. Not only their customer support is the worst I ever had a chance to deal with, but the head of the customer service and senior members of customer support are horrible human beings too. As a problematic gambler, but the adult person i have to take responsibility for my actions and it was naive to think they would ever refund some of these impulsive bets i places. Although after playing for £20 a bet i went to placing all my savings of £500 pounds a bet and lost £2500 in an evening. That, of course, did not raise any questions from their side, because I was losing my money. They did not require any identity confirmation or documents for me to lose thousands of pounds, but when I realised I lost all money for rent and food, I contacted them. What they did in reply is for you to judge.They closed my account and froze all the balance that i had there. £400 pounds that would’ve at least gave me a chance to survive till a next payday. They did not reply for two weeks at first, then told my complaint about asking to refund at least some of those out of pattern impulsive bets was not valid. The head of the customer service told my balance was already sent and will be with me soon. Then out of nowhere one week after they start sending me emails asking to verify my identity. Bank statements, proofs of address, pictures of my bank cards and so on. Every day a new email with new requirements. And that’s after two people from their head office already confirming the money is on the way. Does not matter that i already complained to them it’s my; last money to survive and I’m feeling suicidal. They only care about profit and don’t think their customer’s wellbeing or even life matters.

Reply

I once won with SportPesa and didn’t hv trouble withdrawing my winnings. Some people claim to hv had different experiences.

Reply

Awful service.Opened an account and they refused to honour the free bet as they took 24hrs to verify my account and claimed my first bet was made an hour after they decided to cancel the offer.The bet won anyway so I decided to withdraw the winnings. They are still sat in the account showing pending and are not being released. The online chat function doesn’t work and the e mail address doesn’t work. Seems this is a similar experience to others. Avoid them as they are useless

Reply

Signed up, made a deposit, got 10 pound double as promotion, won that double and withdrew winning without any problem. Although I did have to upload documents as proof of identity.

Reply

Amazing News – EveryMatrix casinos have finally had their licence suspended by the UK Gambling Commission – EveryMatrix is by far the worst and most ruthless licence operator in the UK market – they have profited from underage gambling, vulnerable people and Gambling Harm. There lack of empathy and understanding – is visible on online complaints littering the internet. EveryMatrix has lost many decent casinos from the licence – I assume due to their unethical practices and now finally the UK Gambling Commission is going to fully investigate their behaviour and decision making – this has not come soon enough.ANY OPERATOR that choses to profit from Gambling Harm, including vulnerable people and underage gambling – should not be allowed to continue – it is not just the job of the commission to prevent this – but these people who use gambling sites – it SIMPLE DO NOT PLAY with them AND ensure any concerns complaints you have are reported to the UK Gambling Commission – it may take months or years for the gambling commission to build up enough evidence to investigate – BUT if you don’t put your concerns and complaints in writing it will take longer.SEEING EVERYMATRIX licence suspended shows operators must treat customers fairly, not profit from gambling harm or have checks in place to prevent underage gambling and profiting from Gambling Harm- IF operators continue to place profit before people – they will FACE legal action and they will go out of business.

Reply

I too am having the same issues as other users, deposited £10 and took advantage of their new joiner offer and fairly won £50. After a couple of weeks i emailed and they told me to wait as they were having payment issues, after a week i contacted again and they asked for my Ids bills etc. i provided multiple evidence and answered all their questions, they referred me to another team who never got in contact and then blocked me from logging in. I wom this £50 two months ago and they have STOLEN this money from me like it seems they have with many others. Rotten company and i will be reporting them

Reply

Contact zeros do not reply to emails

Reply

be aware casino chat live ,management ,security department customer service they are all mafia they work together as group of mafia ,they have a high quality and professional technic to milk you betweent them they always have one little thing you missed for refusing the pay out ,how simple i explain that to you ? taking money from your card as fast lightningif you were to win ?? they wont pay out,will stay pending pending if you complain ? your account will be restricted

Reply

Avoid the slots. They NEVER pay out anything. Lost track of how many deposits at minimum bet never lasts very long. Much better sites out there. I’m sure they give the standard reply how they are monitored etc. As if the average gambler could check it out. Just another ripoff.

Reply

Rubbish Company misleading customers, on welcome bonus. They see everyone as people who can not understand English.please do not try this bookie, very dangerous

Reply

I had 2500e on my account and they closed my account, no withdrawal, I lost all my money.

Reply

The people who run this company are scumbags! I put a £10 bet on won £110 and tried to withdraw the money in my account. They simply wont process the payment I’ve sent in numerous documents and emails to verify the account but they still refuse to release the payment.The gambling commission really should intervene and shut this fraudulent company down. Unless you want to be conned out of money don’t bet with this company as they will take your deposits but refuse to pay out winnings.

Reply

Looks like a great platform. I’d play again, but it wouldn’t be my first choice. Odds aren’t as good as other providers but it has a good casino section.Looks like things have changed as it used to be a great site.

Reply

Betclic casino scam. Be warned. £75 On Scruffy Duck. First few spins put me to £77, then all downhill from there. Never even landed a bonus(but so many teases) because hey, how else can they manipulate people to keep spinning if they don’t pretend the game is fair? 96+% RTP? LOL. Scammers. Avoid.

Reply

Do yourself a favour and stay away from them. you will never get your money on your winnings. no live chat, no reply on your mails.

Reply

Same problem as others mentioned before. Redzone took my money from my account without any warning. It’s against their T&C. Support was completly ignorant. Avoid this pigs.

Reply

Had a blacktype account for around a year and have to say i like the sportsbook a lot app is very slick decent odds customer service quick responsive although i think they could add live chat. Trustly bank transfer payments added so quicker than debit card good bonus!

Reply

Terrible terrible bookie. Been trying to process a withdrawal for 5 weeks. I’ve been verified and they keep asking for more documents.I send the documents and they wait a week to confirm and yet my withdrawal is still pending. STAY AWAY FROM THESE CROOKS.

Reply

Unable to contact their email address doesn’t work, and withdrawal still under processing, but their website is still working ??

Reply

Made a withdrawal, never got the funds. Customer support takes weeks to respond and keep asking for bank statement in pdf Even though my bank only gives me excel version. This was about 2 months ago. Stay away.

Reply

scam avoid. no live chat no support no phone

Reply

I won 300£ and after thise they blocked my account. ??? Sending messeges but not answer …..

Reply

Absolute scam.I opened an account and within 60 seconds they terminated it.Basically taking all of my personal information then denying my access to the account. I never even got to log in after registering let alone place a bet. There was no reason whatsoever to end the account.I raised the issue on their chat and when i began to air my concern about their falsely obtaining my personal information with clearly no interest in providing the service they were advertising the live chat person blocked all my future messages.Do not give these people any information or bank details

Reply

Terrible bookmaker. Supposedly they don’t restrict but I’m always restricted to pennies. I recently wanted to take them up on a casino offer they were running. I completed the wagering but didn’t receive my freespins. Thought it may just be an error so sent them an email (they have no live chat facility) they replied several days later stating I was excluded from promotions. They said I was sent an emailing regarding this about a year ago. I trawled through my inbox and spam filter to the time and day they said it was sent to me (after I had to ask them for this information and then wait several more days for a response). There was no email, they never sent me anything and then began citing rubbish to me from their default ‘out the box’ auto responses such as ‘we have performed out legal obligation blah blah’ TERRIBLE. Also this was all 100% bs since I had received promotional offers from them for months after this supposed email was sent.

Reply

Without warning I got a message from them saying my account has been inactive for 6months so from now on they will charge £5 a month to keep the account open. Disgusting.

Reply

well… I signed up and deposited 25 quid with a 200% bonustransaction went through and my money and bonus funds were added.went on multiple slots but none of them worked as it kept coming up with errors and then upon contacting live chat they said i need to verify my ID for my account before im allowed to play.never have I ever joined a casino and they wont let you play before handing the sensitive documents.not impressed at all.the rating may change dependant on if they have stolen my money/unable to play

Reply

After a few months of not using vernons, I received an email titled “about your vernons account”. I thought perhaps maybe I had some money left in there or they were going to entice me back to play again but no….. it said after a review of your account you will be unable to ever use vernons again. I dont know who “vernon” is but he obviously does not like customers, I hope he enjoys bankruptcy when the site runs out of people entirely!

Reply

Say’s on their website best odds gauranteed , Liars i will never be back no wonder their Bangor shop is always empty. Robbers ! Stay away is my advice.

Reply

This betting company is hilarious… 5 weeks waiting for my withdrawal..and all information i get – “wait one more week, be patient”…every monday same story..provider canceled payment…? So where is my money?… Highly recomend stop and never try using mobilbet..they care just about deposits to their account and makes it in seconds.. when the things turns around – no money for more than month…amazing company..

Reply

I would give 0 stars if i could. No customer service, no responses to emails, live chat is never online. Withdrawals sitting pending with no sign of being processed. Restricted after about 10 bets on ascot event. Service needs licence withdrawing.Possible fake 5 star reviews here tooOne trip to google will show up the amount of negative reviews and complaints on these guys, save yourself the stress and hassle and leave well aloneUpdate: did get money eventually and we all got a BS email about Severe technical issues etc meaning a delay over that ascot weekend…all the other bookies on same sports betting platform had no issue, shambles and restricted anyway so they can waste some other customers time instead

Reply

Just put a rare bet on with as they were best price and immediately got an e mail from them stating I would no longer be offered best price guaranteed and no free bets or promotions. This company must want to go bust. The bet was only £200 at 6/4. Don’t bother using them as they don’t want to take a bet once you had a few with them.

Reply

I have bad experience with mobile bet!!!So, I won and now I want to withdraw my money. The problem is that in the withdraw menu there is only one option: via credit card!!! I wrote them more than 10 mails for the past 2 weeks to add also skill and bank transfer via Trustly(as is shown to their site) but mobile bet did not do it and even did not answer to any of the mails I sent them!!!Now I have contacted gambling commission and IBAS on the matter!

Reply

A fair bookmaker with reasonable odds, occasional offers and a functional website.BOG and streaming of UK/Irish races a plus. Sadly I always seem to find the wrong horse but that’s the joy of gambling.

Reply

Easy enough to use. I like their site and casino.

Reply

They’re a pretty damn good bookmaker. Odds are reasonable, though nothing to shout off the rooftops about, and there’s usually a decent array of offers available (extra places on the races or golf; enhanced odds on football etc).Their deposit and withdrawal processes are also very easy to understand. Overall it’s a good service as a bookmaker.

Reply

BetClic is the worst bookie I have ever encountered. My account was limited to less than 5 euro every 24 hours for no apparent reason. I was literally baffled as to why they restricted my account, because I won just a few small bets after the first week or two of opening my account – it’s not like I was some pro gambler raking in thousands, or playing unfairly. I don’t think I even made a profit to be honest. When I asked why it was limited they told me it was under their discretion and refused to look into it. A big F you to BetClic and its owners, I hope this bookie gets shut down. Save your money and go to a proper bookie that treats its customers with respect.

Reply

wont accept proof of address because its not a high street name bank. but its exactly what they asked for a a4 print copy showing all 4 corners of a bank statement within 3 months , which it is. all i can say is if its this hard to verify yourself imagine the challenges when it comes to withdrawing

Reply

I tried a new site and they introduced many new markets for other sports, which is amazing, my verification process was very quick and withdrawal processed smoothly

Reply

They have not paid my money for several months. Support for weeks repeats a fairy tale about technical problems. They do not want to pay my money.

Reply

I would give no stars inplay is well behind so you have lost before even putting bet on I was looking at bet365 same time as bet21 and the match had finished about 13 seconds before bet21 so that means I play betting is a scam

Reply

I can not say anything bad about this company, will continue betting with these guys. One of the best sites in the UK.New Promotions are excellent.

Reply