BetNeptune Review

One of the nicest Neptune stores with such friendly and helpful staff I only go to Chesham store as it’s my favourite and I love browsing for hours and the staff are so helpful I feel so welcome and at home. Emily the manager of the store is really lovely and welcoming it’s a beautiful store I take all my family and friends their for their Neptune experience and they absolutely love it x

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The shop is amazing, the staff were very welcoming and friendly as soon as you walk in the door. Staff member Katie was very helpful and made the experience all the better with a smile and great customer service. The layout was very homely with the way everything was set and it made it feel like you were at home. If you haven’t been, I would highly recommend a visit

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I’m really satisfied with my purchase. It was my first time buying from their site. At first glance, the items seemed expensive, but when they arrived, I truly enjoyed the quality and beauty. I’m glad I found a reliable place where I can shop with peace of mind. The elegance of the design, the quality, and the stylishness are very valuable to me.

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Excellent, great sofas, lovely quality, customer service brilliant as were the delivery team. From start to finish we couldn’t ask for any better. super happy

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We recently purchased a kitchen from Neptune Tonbridge designed by William (Bill) Benson. We are thrilled with our new kitchen – Bills design flair, advice and attention to detail were more than we could have hoped for. On our numerous visits to the Tonbridge store everyone was super friendly and helpful. The installation was seamless – everything exactly to timetable efficient and fast. So thanks also go to James Ollie Chris and Ian. Top job by people on top of their game – Thank you!

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Efficient service and quality product. We could have had less packaging as mats arrived in a large box.

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Great products good service. BUT why do I have to drive 25 miles to receive my refund in person when you take a £7000.00 order by telephone. You really should rethink this.

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After an initial hiccup ordering on line when the indicated delivery did not match the actual delivery date, Neptune staff were very helpful. The items arrived after a few weeks delay and they are as expected – lovely quality, well made stylish furniture items. Delivery staff were also very helpful and professional.

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The delivery guys were excellent. They arrived on time with a smile, unpacked our item, located it in place and took away all packaging materials. First class.

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Had a lovely time mooching around the shop, was left alone to browse all areas. Ended up buying paint samples and a rug and then online ordering another rug and mirror in the sale.all in all a great experience and also a helpful and patient member of staff.

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If you are slightly obsessed with interiors, this is a great store to visit. Always lots of creative ideas and something new to see. The staff are really helpful and fabric swatches very generous so you can see how they would look on chairs and sofas.

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It was really lovely to meet Fiona for the Mood-board Workshop. Looking at material samples, paint samples, and hardware gave me the opportunity to pull together ideas for my future bedroom, and with Fiona’s help presenting them in a beautiful way.

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Kept updated about delivery time after being given 3 hour delivery slot. Delivery crew were helpful and courteous. Unwrapped everything and put it together and put it where I wanted.

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From the order to pick up service was 1st Class.- Staff very helpful and pleasant to talk to- Order taken and arrived with no problems.- Parasol excellent quality- Order picked up, already packed and a Neptune Bag too.- A pleasure to deal with this company.

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We have had our lounge re-designed by Rosie Lester at Neptune in Tonbridge. From the minute we were introduced to Rosie, we knew that she would do a great job! She spent time getting to know us, our likes and dislikes and has gone ‘above and beyond’ to enable us to have a design that works brilliantly. There is not a day, we do not thank Rosie for doing such a wonderful job. She has managed to combine colour, texture and materials to provide us with a fantastic space. We absolutely love it. To say Rosie did a great job, is an understatement.

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Debbie was fantastic from start to finish. She offered lots of design options and really listened to our feedback to create the perfect look. The design is fantastic and all the items are of high quality. Neptune were available when we had any questions and the communication was great with really fast response time. I would highly recommend.

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Perfect quality product with prompt delivery. Great service, as always, from a unique company.

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Loved the product but I had chosen the wrong size. Would have liked the option to have an exchange, but this was not mentioned. Therefore I had to do a return and reorder, costing me £10. Otherwise very pleased.

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I made an online purchase of a kitchen clock. The ordering process was very straightforward. Delivery was quick. My parcel was well packaged to prevent any damage during transit. I love my new clock, the quality is excellent. I will definitely be using Neptune again.

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Very unhappy that Neptune are to close their Home Design Department. Over the past 2 years I have used this fantastic service extensively and still have an ongoing order and planned to use this service for future projects. To pull the rug on this service in its entirety is unbelievable.

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The ladies who work at Neptune Farnham are all so warm and helpful, they always make us feel so welcome and make time for a chat . I visited to purchase a replacement Bowsley plate and bought some candles too . I am awaiting an online order too , that was so easy .

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A wooden towel rail failed in our Neptune kitchen which was fitted in 2017. Jon at Neptune Tonbridge organized for a new part and a fitter came and replaced the towel rail. Excellent customer service and very professionally executed.

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I visited the Hailsham store wanting to buy some faux foliage for a vase. The staff asked if they could help and showed me different foliage ideas. This was so helpful seeing the different options, and I left very happy having bought what they suggested. I visit this store often and always find the staff so helpful, greeting you with a cuppa and letting you browse for as long as you want with no pressure!

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I love Neptune it’s an inspiration I feel so inspired going to local store Canterbury having a mooch around The staff are very friendly and helpful knowledgeable tooEven on holidays finding a store is so exciting

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Excellent service. Couldn’t do enough to help, and for this I am truly grateful. I will always be a returning customer. Thank you!

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Offered a delivery of my paint, quickly came effortlessly! Paint is sooooo lovely, even my painter is impressed by the quality.

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I visited your shop at Chiswick yesterday and what an absolutely stunning shop. So many lovely items all beautifully presented creating a very homely environment for viewing. It was great just wandering through the various rooms, the outside area being an added bonus. So many lovely things on show, and I did buy several items of which I am very pleased. I no doubt will be back for more, possibly accomoanied by my daughters’ who have their own homes to decorate.My visit coincided with a cookery demonstration by Becky Wilkinson, such a lovely person and a very enjoyable session. The tasting after wasn’t too bad either 😋. The staff were fantastic, very attentive,friendly, kind and helpful especially Charlotte Hunter I believe the manageress. Thank you for a lovely visit I could have stayed all day

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I am really pleased with the step-stool I bought from Neptune York. There was no rush to make a decision and it was a relaxing experience. I bought this piece of furniture to use as a set of steps but because it is so sturdy, I find that it is most versatile and can be used as a coffee table, plant stand or a very useful seat when tying shoelaces!!!!

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Swift punctual and polite. And made an effort to get things to me earlier to meet a present deadline. Very impressed.

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DELIVERY BY UPS IS NOT GOODIMPOSSIBLE TO CHANGE/UPDATEPRODUCTS LEFT OUTSIDE PROPERTY

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Delighted with the product I bought which was in the sale. Great quality. Ordering process was easy and straightforward. Amazed that my order arrived the next day and was so well packaged. Very happy with everything and look forward to ordering from Neptune again.

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Hailsham is in my opinion the best Neptune store I have visited (of many!) ALWAYS super friendly reception and can’t do enough to help. They just know when you want to browse on your own, and when you feel you could do with some help. Can’t rate them highly enough. I have recommended to many friends over the years

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Fast friendly service from shop through to delivery. All stages the staff were brilliant and couldn’t do anymore to help. Definitely use again.

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We came in today and purchased two lovely pictures. As always, the service in this branch was excellent . Kinga and Debs could not have been more helpful. They went out of their way to package both items beautifully. Thank you both so much! 😊

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Their. Customer service is brilliant. I had a fault on a garden sofa and the exchange was fine effortlessly and quickly despite the fact I live in Pembrokeshire so a long way from anywhere.

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Very helpful staff at the Chichester branch. Delivery was on time and very helpful delivery men.

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I visited the Cheltenham store on Sunday 7th July for one of their cookery demonstrations with Becky Wilkinson. From the moment myself and 3 of my friends entered, we were looked after. Becky was engaging, warm and an excellent cook and so far I have tried one of her recipes which was amazing and I look forward to trying the others. The whole experience was fun and a lovely way to spend a Sunday afternoon. I look forward to their next event. Thank you Neptune.

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We have recently had our beautiful Suffolk kitchen installed which I never dreamt I would have! First thanks go to Michael & Audra for their brilliant help at the beginning. Our designer Hayley was amazing & totally ‘got’ what we wanted in the space we had. Kayleigh the installation manager kept us updated all along the way nothing was too much trouble to sort out. Adam who fitted the kitchen did a fabulous job. The quality of a Neptune kitchen & attention to detail is outstanding. We are absolutely delighted & many thanks to everyone who have been involved.

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Excellent customer service from the Chesham branch of Neptune. They re-organised the refund, repurchase and delivery of my items – seamlessly and without any input from me. All done. A great customer experience.

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Always a good experience shopping at Neptune. I have purchased from quite a few up and down the country and great service every time. Can’t fault a thing.

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Coffee table to go with our rattan outside furniture from Neptune. Quality stuff. Worth every penny.

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Neptune has really changed my life! Sounds dramatic I know but, with the lovely designer Gail, I have been given support and confidence to transform our home into a very place. I really could not have done it without her. I can’t wait to discuss my next project with her.

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Love the furniture, disappointed by the delivery team who are really letting the Neptune name down. I love Neptune and am a loyal customer having bought my dining table, chairs, side table, coffee tables among many other things. Week I moved house I spotted some more beautiful pieces to add to my collections. Sadly the delivery was not impressive at all and definitely not “white glove”.

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Purchased one bowl and plant pot. Very happy with the products. Delivery took a little longer than expected, but it was worth waiting for.

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The Neptune at Hove is the best place to go for great service and great products. Everything happens how it should and there’s always such a warm welcome! Deliveries are always on time and the people who own/work there are quite simply the best. Thank you Toby and Tanya x

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From start to finish we experienced the most professional and friendly service. An old Cotswold cottage is not the easiest to renovate but the team of Amber, Vicky and Toby, the fitter, were delightful and thorough. From our initial consultation, through the design process and build, they were efficient and supportive, maximising storage spaces we couldn’t have visualised ourselves. The outcome is a beautiful, high quality, clever kitchen which we absolutely love. We would highly recommend Neptune without hesitation to anyone thinking of redesigning their kitchen area. Thank you so much.

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Lucy, Lottie and Pippa were really welcoming and allowed me to browse at my leisure and even made me a lovely coffee. I could quite happily move in to the store as it is so tastefully put together. I chatted to them about where I live and my closest Neptune store which is in Paris apparently. I chose a gift for my sister which Lucy kindly gift-wrapped. I have told my friends in Hailsham to visit the store for a friendly welcome and a wish-list worthy inventory. When I win the lottery, I’m buying the contents!

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Staff could not be more helpful. Delivered on time with care. Beautiful, quality furniture

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The staff were very helpful efficient and knowledgeable about their products and services. Delivery was prompt and within one week.

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Overall pleased with light fitting but certainly not based on the image I choose from.. rang to enquire about my delivery and spoke with a very inexperienced girl who was quite curt

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