BetNeptune Review

A truly special store with the most wonderful staff. A special thanks to Annabel & Maisie who gave the warmest welcome and support. Thank you.

Reply

Lampshades are very good quality, as per usual with everything Neptune. Delivery charge, I thought, was a little steep.

Reply

Beautiful rattan headboard . Delivery men were so helpful in putting it on my bed. Really happy with customer service

Reply

I had my eye of this lamp for a year. I was unsure re the colour and chose the blue. It’s stunning bigger than I thought but it’s beautiful. Ordered on the thurs and delivered the next day. Neptune items so class

Reply

The staff, in particular Lucy and Katy are very welcoming, friendly and helpful always willing to go answer any questions and research any unknown questions; always a pleasure to visit. Thank you

Reply

Great Selection and first class service along with delivery on the date stated – or earlier

Reply

Very professional service. The delivery guys were very polite and helpful even at the early hour they arrived! We really like the wine unit too. The colour of the top is much darker than the one in the shop and difficult to match with a new floor and side table. Quality is excellent.

Reply

A really nice shop with a lovely atmosphere and ambience. Lucy was very helpful and friendly. Delivery was first class and the crew were very respectful of our property. Overall a very pleasing experience and we are so pleased with our table.

Reply

I absolutely love Neptune products but the store itself is looking a little tired !The cobwebs in the ladies room are also quite unbelievable The staff are always pleasant and obliging

Reply

I ordered the Milo stool in Fermoine and was expecting an August delivery date. I was pleasantly surprised to receive a call much earlier than expected to say the stool was available and to arrange delivery for the following week. The stool is perfect and the entire experience a delight. Another great purchase from Neptune.

Reply

I love visiting Neptune Hailsham, the team are always so welcoming especially Lucy and Katie, I’m always offered a warm beverage, I feel so at home when I’m at this branch. Lucy and Katie were particularly helpful with assisting me with selecting my fabric samples.

Reply

Outstanding quality product with service to match. We purchased two Ludlow bar stools. Only a small purchase but it was such a pleasurable experience being advised and helped by Kaz, Gemma and the team. Well done Neptune Canterbury!

Reply

Brilliant team extremely helpful and friendly. Would highly recommend visiting the team at Neptune for ideas and solutions for your home.

Reply

Absolutely love the Neptune range of products. Visiting the showroom is always a pleasure not least because the staff are so friendly and helpful. Neptune have been responsive to any questions I may have had and their designer, Gail, is very approachable and really listens to what the client wants. I’ve received so many compliments from those visiting our home since we have ‘Neptuned’ it!

Reply

I have been renovating and building my kitchen for 2 years, and as most people say, the kitchen is the heart of the house. Ever since I discovered Neptune kitchens many years ago, I knew I wanted one, and turning that dream into reality has been the best decision I’ve ever made. My Neptune kitchen is not just a room; it’s my favorite place in the house. It’s stunningly beautiful, practical, and incredibly functional.The journey to perfection wouldn’t have been possible without the incredible team at Neptune. Rebecca, my designer, was simply brilliant. Throughout the numerous changes and decisions, nothing was ever too much trouble for her. Her keen eye for design made every decision feel right, and her expertise gave me complete confidence in the process. James, my project manager, was instrumental in bringing everything together. He meticulously ensured that every detail was ready for the big day, making the whole process smooth and stress-free.I must give special recognition to Anthony, my installer. Although hiring a Neptune installer is an investment, and my builder offered to do it for less, choosing Anthony was the best decision. If you’re considering anyone other than a Neptune installer—don’t! Anthony’s precision and perfectionism ensured that every aspect of the kitchen was installed flawlessly, down to the last millimeter. His work was worth every penny.Thank you, Neptune, for delivering my dream kitchen. It surpasses all my expectations. Every visitor comments on its beauty and timeless elegance, and I am filled with pride every time I walk into it. This kitchen truly reflects the heart of my home, and I couldn’t be happier. Thank you to the entire Neptune team!

Reply

Lead time was long but I was kept updated and when the delivery slot was a few hours late the customer care team went out of their way to keep me informed. Pricey but quality and service worth paying for!

Reply

We’ve had our bedroom designed by Eva last year and I love everything about it! Subsequently she has helped us update our living room and study. I love her sense of style, colour schemes and fresh ideas. Eva has spent time understanding our needs and how we use the rooms and tested lots of different ideas with us. She is amazing at incorporating existing pieces and suggesting moving pieces around to make the space more functional. Her designs have transformed our home into a peaceful, beautiful and more grown up space. Thank you!

Reply

Wow, Jo and the Cambridge team are fantastic! They are fun, kind and knowledgeable. Every time I go into the store I have such a lovely experience & they always make me feel so welcome. BIG shoutout to Jo – who literally went above and beyond for me today, spent time looking at the paint colours and explaining why they might work in different rooms etc. Sooo knowledgeable and totally understood the vibe I was trying to achieve. I came away feeling so inspired and excited! Jo is an asset to your store – the best of the best! Can’t wait to visit again 🙂

Reply

I would like to thank all the ladies that helped my workshop experience for Floral Table Scaling an absolutely delightful experience. Also the goody bag was very much appreciated !! I’ll be back very soon for more delights .. Robbie Gethin

Reply

Fabulous tablescaping and floral arranging yesterday at Neptune Chichester. What a venue! Welcomed with a coffee and chat in the gorgeous outside space then a very enjoyable couple of hours making a stylish meadow box table decoration. Everyone was so helpful and fun too! Would recommend to anyone. The showroom is delightful for browsing and apart from grabbing lots of interior decorating ideas I bought something from the reduced table!

Reply

Everything went according to plan. Lee and Dean delivered my sofa spot on time and with no fuss. Timing exactly as predicted. Great quality Olivia sofa. Everyone comments on how good it looks. No pushy sales stuff, which was a relief. They let you look around without harassing you.

Reply

Lovely product but overpriced and terrible wait for delivery – over three months for a small stool.

Reply

What a fantastic place in the middle of bath. The staff are always on hand to help with a gracious smile! Ellie and the team have always been kind to give us great insight into items to dress our home and always point us in the right direction if our style goes somewhat wayward at times! Hope to see Ellie and all the Neptune team soon! Thanks again! Liam & Zac xx

Reply

Chester Neptune took my order over the phone for a lovely rug. Kept informed about delivery, infact it was delivered sooner than originally planned, excellent service. Thank you.

Reply

As always the quality is excellent. In addition the delivery staff were extremely pleasant and helpful and took great care of the table I was having delivered.

Reply

Came in looking for some advice regarding accessories for my recently decorated bathroom, the team were really helpful in showing me different colour options which would work well in the space I have!

Reply

Each and every time I have visited the Neptune store in Bath, I have been warmly greeted and have been made to feel like a valued customer. I love to visit and see the new range of colour pallets for the season and love the ambience of the store. My purchases have been managed well and any issues (very few) dealt with promptly by the manager Ellie with a satisfactory outcome. This store is my go to for all my design and furnishing needs. I cannot recommend them highly enough.

Reply

We fell in love with Neptune design and quality several years ago. Since when, like moths to the flame, we keep going back to buy (way more than we need). We know we can buy online but we keep returning to the Chichester store (which is some way away) because we are made to feel so welcome – it’s like visiting family. And because everyone is so helpful with their advice, and efficient with their execution. Top marks to them, well earned !

Reply

My parcel arrived very quickly, it was packed securely and my picture was perfect ! It looks even better in real life , it looks lovely in our bedroom. I am very happy with my purchase. Thank you Neptune , I love your classic style .

Reply

Everything fine apart from the chairs not looking the same colour as on line ( the ones delivered are grey while the ones online are black, like the ones we already have)so this has spoilt the experience. We now have to buy another two grey ones for a matching set.Not a good buying experience

Reply

Fabulous company to deal with. Friendly, helpful and very personable. The products are very high quality.

Reply

Love a visit to Neptune Knutsford. Amazing products, stunning showroom, helpful and knowledgeable staff. Thank you

Reply

Katie was fantastic. That’s all there is to say. Helpful, friendly, knowledgeable and she secured the sale 🤣

Reply

The parcel came as advised, it was packed very well as it was breakable and I love the product I ordered.

Reply

A Wonderful mood board event held at Neptunes Knutsford store ! A truly inspirational and helpful couple of hours, taking valuable advice from their fantastic paint colour consultant Chrissy and ultra knowledgeable interior designer Vicky – a great time was had , meeting lovely likeminded ladies all looking to decorate and furbish our various rooms, learning so very much , whilst creating our very own mood boards to take away with us ! A delicious array of scrummy cakes and a wee glass of fizz made this the perfect way to spend a couple of hours in my favourite store ! Thankyou Neptune Knutsford , cant wait till the next event !

Reply

Very disappointed; ordered 2 items – one, they are inflexible about delivery and are offering two days but wont know which one until a day before, so i will lose 2 days work and brought a thrown which is not true to colour and Neptune charge £10 for a return! Will not buy from Neptune again

Reply

I ordered a dining room table and it is so gorgeous. I was kept up to date with delivery details and the men that delivered it were polite put it together quickly and then took all wrapping away with them. It was a lovely experience now waiting for delivery of a console table 😊

Reply

Love a visit to Neptune Chester. Amazing products, stunning showroom, helpful and knowledgeable staff. Thank you

Reply

Always a wonderful experience to visit Neptune York. Gorgeous things so beautifully displayed but the best part is the lovely staff always happy to help & give advice. We love our visits!

Reply

Neptune Reading is a beautiful store!I love visiting and the team there are always so helpful, Jackie always go’s above & beyond whatever you ask she will always try to help! I Would definitely reccomend a visit especially if you are looking for something lovely for your home.

Reply

Customer service is excellent in the Farnham store We ordered new sofa love seat & rugStaff have been so helpful in matching up our accessories tooAlways friendly & nothing is too much trouble

Reply

Most importantly, the paint is excellent quality. The price is good, the customer service is good and the delivery is always quick. Very pleased.

Reply

Spring and Summer Recipes with Becky Wilkinson – a wonderful afternoon spent in the gorgeous Farnham Neptune store with delicious food and recipe inspiration. This is the second class I’ve attended with Becky and I’m still making the recipes from the first. All the Neptune staff are so welcoming, with a genuine desire to create a wonderful customer experience in store and with the events they curate. I’d bought a simple glass vase as I left and was given many ‘better’ ideas for its use in display than I’d planned.

Reply

Went to an excellent cookery demonstration and then to shop in one of the largest and most attractive of the Neptune stores just outside Farnham . I loved the little alcoves and then the huge kitchen dinners plus the well furnished bedrooms. The store even has a collection of outdoor furniture in its own garden. I tried out the recipe Becky demonstrated at home and it was a great success. Thank you Neptune Farnham and Becky. Parking easy just outside store

Reply

I loved the presentation and the use of natural products. Good to have the furniture and accessories put together to create beautiful rooms

Reply

We had a problem with our order, but the Neptune customer service were helpful and resolved the issue with minimum fuss.

Reply

Delightful delivery staff who can understand the product that they are delivering…and realise that elderly customers are challenged about where and how it should be installed!!

Reply

Very good experience. Delivery guys very friendly and unboxed my sun loungers and put them together. Delivery also on time. Neptune are expensive when buying in Southern Ireland – thats the negative.

Reply

Organising the delivery was amazing as I spoke to a real person. We also communicated by email when I wasn’t going to be at home. I haven’t had such good service in years! Many thanks

Reply

What a lovely store York is. The staff are very helpful. It’s a delight to look around. My recent purchase was a Montague high back bar stool and it was arrived perfect. It was delivered on time and was well packaged. I will purchase another one as soon as I am able.

Reply