BetNeptune Review

Excellent support service, great advice.Nothing is to much trouble for the team of awesome girls. I would highly recommend Neptune in Hove. They have given me amazing support and have helped and advised me with interior design ideas, to create a beautiful home Thank you Lucy and Sarah

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The paint sample I ordered arrived on time ,very well wrapped and I am sure will prove to be excellent paint , however only one colour has arrived and I ordered two .It is possible the other colour is out of stock ,but it would have been nice to know if that was so

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I had a Neptune kitchen in my previous house and loved it, particularly the bi-fold cupboard which concealed all the clutter and the pan and spice drawers. I very much wanted a Neptune kitchen in my new house and have chosen Henley in oak. Again, the workmanship is beautiful.

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It is like being invited to look around a beautiful home. Great ideas and helpful staff.

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A massive shoutout to Freya!! Going above and beyond to make my shopping experience fantastic! Always so helpful and proactive.I love Neptune and have visited Wimbledon, Weybridge and Guildford stores frequently. I’m always impressed by the service I receive.

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I did not receive this as stated timewise so had to contact Neptune as it is for a 60th birthday present. Also the invoice was for £30.49 and I was debited £32.95. Not really impressed with the packaging either. Looked shoddy.

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I needed to replace a smashed granite table top for a KitStone garden table that I had purchased 17 years ago, and discovered the same table on the Neptune website. On asking I was advised that yes it was the same product and they could provide me with just a replacement top and quickly. Delivery was arranged within 24 hours, not just by email, but a personal telephone call, which is highly unusual today! The table top was delivered as promised within the week, with excellent notification of expected time and date. The delivery team even asked if it just a table top I was expecting to ensure that hadn’t missed anything. The delivery team were super helpful and courteous and unwrapped the item and attempted to attach it to the base. However, there was a slight problem in that whilst in the right place, the screw holes on the base weren’t big enough for the screws sunk into the table. So whilst they couldn’t construct the item fully, they did repack the table, whilst we subsequently easily sorted the enlarging of the holes with a screwdriver, and were able to fix the top onto the table legs very easily. My only feedback is that the retailer needs to perhaps be sure that replacement parts will fit and therefore work with customers to check dimensions. Otherwise a very helpful and efficient experience and as before, an excellent quality product that hopefully will last another 17 years.

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Attended an enjoyable cookery demonstration last Sunday with Becky Wilkinson at Neptune Cheltenham. Becky explained all the ingredients and methods clearly and simply, the recipes were very tasty. I look forward to attending further demonstrations in the future

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Received great service in store. Item ordered and arrived to my home address within 48hours. Very happy.

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I had time to wander round the store and then spoke to a very helpful assistant who took a lot of trouble helping me. It is a beautiful store to visit.

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Fantastic store clean and tidy and lovely helpful staff very impressed and fabulous quality products will definitely be back ! Many thanks! Found everything I was looking for and more

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Lovely morning spent with Julie and colleagues at the Neptune store in Knutsford. The class I attended was run by Julie who demonstrated and then gave individual advice on how to arrange Neptune Faux flowers in Neptune Vases. I was really pleased with my display. Excellent coffee and cake , chatted to some very interesting people. Thank you for a great session.

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Attended a cookery demonstration at Neptune Cheltenham yesterday after seeing it advertised on their Instagram page and had such an enjoyable experience. The staff are all so welcoming and friendly which makes every visit such a joy. The store is packed with inspiring displays which means I rarely leave empty handed. Looking forward to the next event!

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I ordered two pieces of furniture on line and then visited the Bath store ( that is amazing) I couldn’t be more delighted with the whole experience. The furniture is gorgeous and the whole shopping experience was excellent from being kept in touch about the delivery to the the guys that delivered and then I visited the store to choose a couple of chairs and the help and advice I got was invaluable as I had set my heart on a style of chair but the lovely lady showed me a much better alternative for my room I hadn’t thought of.

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We have just ordered 6 replacement Neptune Havana chairs online – truly lovely and long lasting chairs – only to find that the accompanying (and essential) cushions for them have been discontinued. The best suggestion we have had from Neptune’s online help is to get the measurements from the website and have them made up by a third party. Not good enough really. Come on Neptune, that’s rubbish!

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What a wonderful showroom and helpfulStaff, they all went beyond the pale to help with my specific needs! Couldn’t rate my Neptune experience more thank you all

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Always a 5 star experience at this beautiful shop. Helpful people, beautiful products and excellent service. It is such a pleasure!

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Very enjoyable morning with my daughter at Neptune Cheltenham at a cookery demonstration by Becky Wilkinson today. All very well organised, the food was delicious, the demo was really interesting and the showroom kitchen provided a very comfortable atmosphere. Lee the store manager was welcoming and helpful. Thank you to everyone, we thoroughly enjoyed it.

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There is not a room in our house that hasn’t been touched, in some way, by Neptune. We have been helped along the way by Lee and his team and have always enjoyed a warm welcome.Somehow, the Neptune style matches our style perfectly … or have we adapted ours to match Neptune?? Everything coordinates really well and it’s difficult to imagine regretting a Neptune purchase.My husband, daughter and I attended one of Becky’s cookery demos today and had a great time and some delicious-tasting food. Thank you so much for our goody bags and the raffle voucher I was delighted to win.Thanks to Lee, Joy, Amelia, Flo and the rest of the team. Somehow a visit to Neptune Cheltenham never seems like shopping!See you soonAnthony, Jess and Pen

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Had a truly excellent afternoon at Neptune, in a superb kitchen setting with the lovely and very tasty cooking demonstration by the amazing Becky Wilkinson. We had a great talk, loads of fun and really excellent food to sample. (don’t need dinner now!)Thanks to Lee and the team for arranging this and for the goody bags too.If you read this, there are more of these events and the next one is in October, date TBC, but we WILL be there. A superb way to spend a Sunday afternoon.

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Neptune at Hailsham is always a welcoming store. In the past we have purchased furniture and accessories. Today we were served by Shannan and Rachel – a professional and friendly team.

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A truly special store with the most wonderful staff. A special thanks to Annabel & Maisie who gave the warmest welcome and support. Thank you.

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Lampshades are very good quality, as per usual with everything Neptune. Delivery charge, I thought, was a little steep.

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Beautiful rattan headboard . Delivery men were so helpful in putting it on my bed. Really happy with customer service

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I had my eye of this lamp for a year. I was unsure re the colour and chose the blue. It’s stunning bigger than I thought but it’s beautiful. Ordered on the thurs and delivered the next day. Neptune items so class

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The staff, in particular Lucy and Katy are very welcoming, friendly and helpful always willing to go answer any questions and research any unknown questions; always a pleasure to visit. Thank you

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Great Selection and first class service along with delivery on the date stated – or earlier

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Very professional service. The delivery guys were very polite and helpful even at the early hour they arrived! We really like the wine unit too. The colour of the top is much darker than the one in the shop and difficult to match with a new floor and side table. Quality is excellent.

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A really nice shop with a lovely atmosphere and ambience. Lucy was very helpful and friendly. Delivery was first class and the crew were very respectful of our property. Overall a very pleasing experience and we are so pleased with our table.

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I absolutely love Neptune products but the store itself is looking a little tired !The cobwebs in the ladies room are also quite unbelievable The staff are always pleasant and obliging

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I ordered the Milo stool in Fermoine and was expecting an August delivery date. I was pleasantly surprised to receive a call much earlier than expected to say the stool was available and to arrange delivery for the following week. The stool is perfect and the entire experience a delight. Another great purchase from Neptune.

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I love visiting Neptune Hailsham, the team are always so welcoming especially Lucy and Katie, I’m always offered a warm beverage, I feel so at home when I’m at this branch. Lucy and Katie were particularly helpful with assisting me with selecting my fabric samples.

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Outstanding quality product with service to match. We purchased two Ludlow bar stools. Only a small purchase but it was such a pleasurable experience being advised and helped by Kaz, Gemma and the team. Well done Neptune Canterbury!

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Brilliant team extremely helpful and friendly. Would highly recommend visiting the team at Neptune for ideas and solutions for your home.

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Absolutely love the Neptune range of products. Visiting the showroom is always a pleasure not least because the staff are so friendly and helpful. Neptune have been responsive to any questions I may have had and their designer, Gail, is very approachable and really listens to what the client wants. I’ve received so many compliments from those visiting our home since we have ‘Neptuned’ it!

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I have been renovating and building my kitchen for 2 years, and as most people say, the kitchen is the heart of the house. Ever since I discovered Neptune kitchens many years ago, I knew I wanted one, and turning that dream into reality has been the best decision I’ve ever made. My Neptune kitchen is not just a room; it’s my favorite place in the house. It’s stunningly beautiful, practical, and incredibly functional.The journey to perfection wouldn’t have been possible without the incredible team at Neptune. Rebecca, my designer, was simply brilliant. Throughout the numerous changes and decisions, nothing was ever too much trouble for her. Her keen eye for design made every decision feel right, and her expertise gave me complete confidence in the process. James, my project manager, was instrumental in bringing everything together. He meticulously ensured that every detail was ready for the big day, making the whole process smooth and stress-free.I must give special recognition to Anthony, my installer. Although hiring a Neptune installer is an investment, and my builder offered to do it for less, choosing Anthony was the best decision. If you’re considering anyone other than a Neptune installer—don’t! Anthony’s precision and perfectionism ensured that every aspect of the kitchen was installed flawlessly, down to the last millimeter. His work was worth every penny.Thank you, Neptune, for delivering my dream kitchen. It surpasses all my expectations. Every visitor comments on its beauty and timeless elegance, and I am filled with pride every time I walk into it. This kitchen truly reflects the heart of my home, and I couldn’t be happier. Thank you to the entire Neptune team!

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Lead time was long but I was kept updated and when the delivery slot was a few hours late the customer care team went out of their way to keep me informed. Pricey but quality and service worth paying for!

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We’ve had our bedroom designed by Eva last year and I love everything about it! Subsequently she has helped us update our living room and study. I love her sense of style, colour schemes and fresh ideas. Eva has spent time understanding our needs and how we use the rooms and tested lots of different ideas with us. She is amazing at incorporating existing pieces and suggesting moving pieces around to make the space more functional. Her designs have transformed our home into a peaceful, beautiful and more grown up space. Thank you!

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Wow, Jo and the Cambridge team are fantastic! They are fun, kind and knowledgeable. Every time I go into the store I have such a lovely experience & they always make me feel so welcome. BIG shoutout to Jo – who literally went above and beyond for me today, spent time looking at the paint colours and explaining why they might work in different rooms etc. Sooo knowledgeable and totally understood the vibe I was trying to achieve. I came away feeling so inspired and excited! Jo is an asset to your store – the best of the best! Can’t wait to visit again 🙂

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I would like to thank all the ladies that helped my workshop experience for Floral Table Scaling an absolutely delightful experience. Also the goody bag was very much appreciated !! I’ll be back very soon for more delights .. Robbie Gethin

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Fabulous tablescaping and floral arranging yesterday at Neptune Chichester. What a venue! Welcomed with a coffee and chat in the gorgeous outside space then a very enjoyable couple of hours making a stylish meadow box table decoration. Everyone was so helpful and fun too! Would recommend to anyone. The showroom is delightful for browsing and apart from grabbing lots of interior decorating ideas I bought something from the reduced table!

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Everything went according to plan. Lee and Dean delivered my sofa spot on time and with no fuss. Timing exactly as predicted. Great quality Olivia sofa. Everyone comments on how good it looks. No pushy sales stuff, which was a relief. They let you look around without harassing you.

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Lovely product but overpriced and terrible wait for delivery – over three months for a small stool.

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What a fantastic place in the middle of bath. The staff are always on hand to help with a gracious smile! Ellie and the team have always been kind to give us great insight into items to dress our home and always point us in the right direction if our style goes somewhat wayward at times! Hope to see Ellie and all the Neptune team soon! Thanks again! Liam & Zac xx

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Chester Neptune took my order over the phone for a lovely rug. Kept informed about delivery, infact it was delivered sooner than originally planned, excellent service. Thank you.

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As always the quality is excellent. In addition the delivery staff were extremely pleasant and helpful and took great care of the table I was having delivered.

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Came in looking for some advice regarding accessories for my recently decorated bathroom, the team were really helpful in showing me different colour options which would work well in the space I have!

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Each and every time I have visited the Neptune store in Bath, I have been warmly greeted and have been made to feel like a valued customer. I love to visit and see the new range of colour pallets for the season and love the ambience of the store. My purchases have been managed well and any issues (very few) dealt with promptly by the manager Ellie with a satisfactory outcome. This store is my go to for all my design and furnishing needs. I cannot recommend them highly enough.

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We fell in love with Neptune design and quality several years ago. Since when, like moths to the flame, we keep going back to buy (way more than we need). We know we can buy online but we keep returning to the Chichester store (which is some way away) because we are made to feel so welcome – it’s like visiting family. And because everyone is so helpful with their advice, and efficient with their execution. Top marks to them, well earned !

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My parcel arrived very quickly, it was packed securely and my picture was perfect ! It looks even better in real life , it looks lovely in our bedroom. I am very happy with my purchase. Thank you Neptune , I love your classic style .

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