BetNeptune Review

Everything fine apart from the chairs not looking the same colour as on line ( the ones delivered are grey while the ones online are black, like the ones we already have)so this has spoilt the experience. We now have to buy another two grey ones for a matching set.Not a good buying experience

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Fabulous company to deal with. Friendly, helpful and very personable. The products are very high quality.

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Love a visit to Neptune Knutsford. Amazing products, stunning showroom, helpful and knowledgeable staff. Thank you

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Katie was fantastic. That’s all there is to say. Helpful, friendly, knowledgeable and she secured the sale 🤣

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The parcel came as advised, it was packed very well as it was breakable and I love the product I ordered.

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A Wonderful mood board event held at Neptunes Knutsford store ! A truly inspirational and helpful couple of hours, taking valuable advice from their fantastic paint colour consultant Chrissy and ultra knowledgeable interior designer Vicky – a great time was had , meeting lovely likeminded ladies all looking to decorate and furbish our various rooms, learning so very much , whilst creating our very own mood boards to take away with us ! A delicious array of scrummy cakes and a wee glass of fizz made this the perfect way to spend a couple of hours in my favourite store ! Thankyou Neptune Knutsford , cant wait till the next event !

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Very disappointed; ordered 2 items – one, they are inflexible about delivery and are offering two days but wont know which one until a day before, so i will lose 2 days work and brought a thrown which is not true to colour and Neptune charge £10 for a return! Will not buy from Neptune again

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I ordered a dining room table and it is so gorgeous. I was kept up to date with delivery details and the men that delivered it were polite put it together quickly and then took all wrapping away with them. It was a lovely experience now waiting for delivery of a console table 😊

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Love a visit to Neptune Chester. Amazing products, stunning showroom, helpful and knowledgeable staff. Thank you

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Always a wonderful experience to visit Neptune York. Gorgeous things so beautifully displayed but the best part is the lovely staff always happy to help & give advice. We love our visits!

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Neptune Reading is a beautiful store!I love visiting and the team there are always so helpful, Jackie always go’s above & beyond whatever you ask she will always try to help! I Would definitely reccomend a visit especially if you are looking for something lovely for your home.

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Customer service is excellent in the Farnham store We ordered new sofa love seat & rugStaff have been so helpful in matching up our accessories tooAlways friendly & nothing is too much trouble

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Most importantly, the paint is excellent quality. The price is good, the customer service is good and the delivery is always quick. Very pleased.

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Spring and Summer Recipes with Becky Wilkinson – a wonderful afternoon spent in the gorgeous Farnham Neptune store with delicious food and recipe inspiration. This is the second class I’ve attended with Becky and I’m still making the recipes from the first. All the Neptune staff are so welcoming, with a genuine desire to create a wonderful customer experience in store and with the events they curate. I’d bought a simple glass vase as I left and was given many ‘better’ ideas for its use in display than I’d planned.

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Went to an excellent cookery demonstration and then to shop in one of the largest and most attractive of the Neptune stores just outside Farnham . I loved the little alcoves and then the huge kitchen dinners plus the well furnished bedrooms. The store even has a collection of outdoor furniture in its own garden. I tried out the recipe Becky demonstrated at home and it was a great success. Thank you Neptune Farnham and Becky. Parking easy just outside store

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I loved the presentation and the use of natural products. Good to have the furniture and accessories put together to create beautiful rooms

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We had a problem with our order, but the Neptune customer service were helpful and resolved the issue with minimum fuss.

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Delightful delivery staff who can understand the product that they are delivering…and realise that elderly customers are challenged about where and how it should be installed!!

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Very good experience. Delivery guys very friendly and unboxed my sun loungers and put them together. Delivery also on time. Neptune are expensive when buying in Southern Ireland – thats the negative.

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Organising the delivery was amazing as I spoke to a real person. We also communicated by email when I wasn’t going to be at home. I haven’t had such good service in years! Many thanks

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What a lovely store York is. The staff are very helpful. It’s a delight to look around. My recent purchase was a Montague high back bar stool and it was arrived perfect. It was delivered on time and was well packaged. I will purchase another one as soon as I am able.

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Great service from store. Although my matching chair took a long time to come, once it was available store gave me 2 delivery dates/time one if which was acceptable. Delivery guys very professional.Highly recommended

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I ordered a sample pot of paint; it arrived beautifully packaged, sadly the colour was nothing like I expected.

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Quality and design of product excellent as always. This was an installation job and the service element of getting that organised was not good

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Had another delightful visit to Neptune – always a pleasure to wander round, thanks Shannan and Katy for your help and friendliness!Look forward to returning soon!

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Always such friendly staff and always greeted with a coffee. Shannan and Katy are great sales people and we left with some lovely goodies. Fantastic site!

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We are thoroughly delighted with our new Neptune Henley kitchen, designed by Amber at Neptune Cheltenham. Amber met the brief fully, taking into consideration all our wishes and aims, and fully held our hand throughout the process along with Vicki the Installation Project Manager. The kitchen installation by Toby, with his skill and attention to detail, was exceptional. He came up with innovative solutions to issues, especially fitting the Quooker Cube items within the cabinet. The after care by all involved was outstanding. We now have a kitchen which has a place for everything, and that our home deserves.We would highly recommend Neptune kitchen to others.

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Neptune Chichester is just amazing. Andie has been so helpful and not sure we could have done our house project without her. Thank you

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I love my visits to Neptune Farnham, the ladies are always going above and beyond with excellent customer service. I always look forward to returning and viewing your latest displays. I regularly attend your events, which are always a highlight in my diary.Their design advice has really transformed my home.

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Steve and Nathan just delivered a grand Chichester chest. Lovely guys – took it upstairs without bother and I wouldn’t hesitate to request them to deliver in future. ~ now to fill the drawers!

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Amazing store!Neptune has a reputation of being expensive but, when you can’t find what you want anywhere else, this is the place to come. Fantastic quality, wonderful range of products and everything you need for high end home decor. When you top that off with the great staff they have this is the place to go. Katie helped us through showing brilliant knowledge of the products, good insight into colours and matching different styles and couldn’t have been more helpful.Will definitely be back again!

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We were lucky enough to join Nicola for her excellent talk on landscaping. We took our landscapers with us and they thoroughly enjoyed it. Nicola was fabulous and her knowledge was fantastic. We look forwards to meeting with her and more Neptune home events

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Efficient, helpful and on time. Asked if they carried Neptune bags on board lorry but unfortunately not. Think it would be a good idea if bags are available to customers. This could be requested at time of purchase online. I know at your shops they are available and I have a collection and they are very useful, attractive and good advertising for Neptune. In Edinburgh I have been approached by an uncle of the owner of Neptune, whilst attending an event, as he recognised the bag.

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Paint arrived on time and is good quality. Not sure it is what we require however,

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Neptune Farnham – How nice to offer additional events – Garden Design advice. Just perfect to compliant your home. Great advice.

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What a lovely shopping experience all the staff especially Emily were so helpful and charming Will enjoy my new cushion and be returning soon

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I went to a cookery demonstration at Neptune which I really enjoyed. I thoroughly recommend going to one. I love how the store is laid out and the ladies in there are so friendly and helpful.

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We purchased a Chichester Kitchen from the Bury St. Edmunds store which was fitted in March/April 2024. I cannot speak highly enough of our wonderful kitchen fitter Steve who calmly and knowledgeably resolved some unexpected challenges. He together with Emily our lovely designer have delivered our perfect kitchen. The quality of the cabinetry and the overall finish is excellent.

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It is always a great pleasure to visit Neptune, especially the Bury St Edmunds store! I’ve been shopping there for many years. The range of stock is absolutely beautiful and the staff are always so lovely and friendly. A big thank you to Angie is always friendly and happy to help. Nothing is too much trouble and always comes up with something to help me. Well done.

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Had a fantastic day at the Neptune store attending the Becky Wilkinson cookery event. The staff were so welcoming and friendly and Becky was an absolute delight. Will definitely return to the store with friends to attend a future Becky Wilkinson event.

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The staff are so friendly, helpful and knowledgeable. The shop is kept immaculately and very inspiring. We have used the paint in our home with beautiful calming colours.I would highly recommend any product from Neptune

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Bury St Edmunds Neptune shop is beautiful, it has wonderful items all immaculately presented. The staff are absolutely fantastic, so kind, helpful, friendly and knowledgeable. It’s always a joy to visit the store and come away with another lovely Neptune item for my home.

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I visited the Neptune Chesham store today for the Becky Cooking Event. It was absolutely amazing!!! I’m so full and have some amazing food recipes now because it was all delicious. The staff are so kind and friendly in this store the only Neptune I will ever go to!!!!

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Lovely day with Becky Wilkinson summer recipe demo in wonderfully inspiring showroom. Very warm welcome on arrival and helpful staff. Thank you.

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The picture I bought was a present. It was greatly appreciated. An excellent choice and the delivery went smoothly. I love the Neptune shop in Hailsham.

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Easy to use website, items delivered when promised by the Neptune delivery team. Products of superior quality. Never disappointed.

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I am very happy with my bistro table and chairs , they are lovely quality and look quality, I hope they will last for many years . They were delivered with care and the driver made up the table and put it where I wanted it on my patio , I was very pleased with this service. I enjoy shopping at Neptune and have always been happy with my purchases. Thank you .

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We were guided, advised and generally looked after exceptionally well by Sarah. Sarah was attentive to our wishes and we very much look forward to our deliveries in the weeks to come. Thank you Sarah and Neptune.

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Joy at the Cheltenham store was so helpful and made great suggestions about colours that we have now put into place, now impatiently waiting for our new sofa and furniture from Neptune and wishing they weren’t on a 12 week delivery.

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Every shopping experience at Neptune, Chesham, is a delight. The store is beautifully dressed and the atmosphere is just so calming! I love going there. The staff are extremely friendly and helpful. I live in a small cottage and, as much as I would love to purchase furniture, most of it wouldn’t fit and, in all honesty, would be outside of my budget. My purchases have been under the “accessories” category; vases, ornaments, plants and flowers (faux). Still the staff have taken the time and trouble to assist and advise. For example, Sarah, took ages today, trying different flowers in a vase I had previously purchased from Neptune. Amazing shopping experience. Well done you!

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