BetStars PLAYER REVIEWS(605)
Angry
12 May 2019
Comment from uk.trustpilot.com
Utter scum. Whoever runs this company should be arrested immediately as he is not capable of running a business that handles large amounts of cash. Customer service team barely speak English & when they do there’s a 7 day delay between messages. I’ve been dealing with Dalila & she is utterly hopeless.
Utter scum. Whoever runs this company should be arrested immediately as he is not capable of running a business that handles large amounts of cash.
Customer service team barely speak English & when they do there’s a 7 day delay between messages.
I’ve been dealing with Dalila & she is utterly hopeless.
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Kieran Regan
29 April 2019
Comment from uk.trustpilot.com
My account has been locked for 2 weeks even though I have sent my ID documents over. (Their website says takes minutes to resolve) They have no live chat, no phonen umber, ignore emails and no complaints procedure hence - No customer service at all. Disgrace. I am still awaiting access to my account to withdraw 'MY' money.
My account has been locked for 2 weeks even though I have sent my ID documents over. (Their website says takes minutes to resolve) They have no live chat, no phonen umber, ignore emails and no complaints procedure hence – No customer service at all. Disgrace. I am still awaiting access to my account to withdraw 'MY' money.
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Connor
23 April 2019
Comment from uk.trustpilot.com
Worst company I have ever dealt with in my life. Take up to a week to reply to emails and that's after sending 10. Staff getting paid to do sweet nothing. Archiving/deleting emails at their own leisure. No live chat and no phone number. Shambles. Awaiting a refund/withdrawal for a month. Yes a month.....
Worst company I have ever dealt with in my life. Take up to a week to reply to emails and that's after sending 10. Staff getting paid to do sweet nothing. Archiving/deleting emails at their own leisure. No live chat and no phone number. Shambles. Awaiting a refund/withdrawal for a month. Yes a month…..
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Vagry
28 March 2019
I like using Betstars and find their site very easy to use. The only issue is previous problems experienced with the withrdrawal... But that problem is solved now.
I like using Betstars and find their site very easy to use. The only issue is previous problems experienced with the withrdrawal… But that problem is solved now.
Reply
Jacob Zz
13 May 2019
Comment from uk.trustpilot.com
I got a message saying my account was suspended but only for a few minutes (yeah sure) when was trying to withdraw They then told me I needed to send them my details bank statements and proof of earnings Took them a week to get back and asked for more information such as people's names on my bank statements. This is none of their business which I told them They released my funds but then said they were concerned money laundering hahaha And froze my account and could apply for it to be reopened in 6 months If I was money laundering I would have been a damn sight smarter than sending my bank statements wouldn't I? Total morons The staff are rude incompetent and struggle to speak English I won't be applying to get my account reopened They seem to have their own rules and do as they please. They had no problems with me depositing. Only when I wanted to withdraw did they go on about money laundering
I got a message saying my account was suspended but only for a few minutes (yeah sure) when was trying to withdraw
They then told me I needed to send them my details bank statements and proof of earnings
Took them a week to get back and asked for more information such as people's names on my bank statements. This is none of their business which I told them
They released my funds but then said they were concerned money laundering hahaha
And froze my account and could apply for it to be reopened in 6 months
If I was money laundering I would have been a damn sight smarter than sending my bank statements wouldn't I? Total morons
The staff are rude incompetent and struggle to speak English
I won't be applying to get my account reopened
They seem to have their own rules and do as they please. They had no problems with me depositing. Only when I wanted to withdraw did they go on about money laundering