BetUK Review

Deposited money into my account as I usually would, within seconds my account was locked and told it was under review. I then had to provide access to my bank account, a copy of my ID, a picture of my card and a utility bill. All passed off within a couple of hours so thought I was on to a winner, turns out I’ve not heard anything in nearly a week about what’s happening. The only response I receive is that my account is under review and there is no timeframe on this. Not feeling confident that it will be sorted anytime soon as I have now been locked out of my account all together and unable to even sign in.

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I am awaiting two withdrawals and I also made a deposit and without warning they blocked my account. Asked for access to my bank via the site, also they have received my passport, bank card and proof of address which has been approved and now they have told me they are reviewing my account. I highlighted it was stressful on the chat and now they have blocked and guided me to betting care and gambling problem sites. I understand verification rules etc and always comply when asked but this feels different that they are about to scam and ask for a lot of information extra until I run out of something I can’t provide. Worst gambling app I have been part of

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Just a friendly reminder that you’ve been logged in total of 2 hour.We’re just trying to make sure you are playing within your comfort zone and to remind you of our tools to help make your experience safer.—–Have you any idea how pathetic this is? Just because I’m logged in doesn’t mean I’m betting and I don’t need reminding envy hour. I’m not a child you fools

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120 hours and still not allowed access to my account and now they are completely refusing to refund my money. IBAS now involved. On top of all the info I’ve supplied them. They are now asking for future payslips. Payslips I’ve not even got yet. Money wish hasn’t even been used to place a bet with so has nothing to do with them. And asking for my contract of employment which again has nothing to do with them! They use delay tactics so you can’t get your money back and hoping you give up. The biggest con of a company I’ve ever seen. Hoping IBAS can help if not legal action via small claims will be implemented. Avoid putting your hard earned money into the company. If you win, they will take it, ban access to your account and ask you to provide the most ridiculous amount of information so you give up trying to get it back. If you get this issue ask for a deadlock letter from them and start the ibas claim immediately. Avoid Avoid Avoid

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Today I have finally received some of my money back. Still cant get into my account. Still not been refunded my bets that i couldnt/cant access due them restricting my account. What it took to get there.Approx 20-30 emails. Hours of online chats. Research on the gambling commission website, research on the gambling act 2007. The help of the ibas and resolver websites. And me threatening legal action and contacting the police. I’ve had to so far supply, my passport, driving license, utility bills, payslips, full access to my bank account, p45, tax returns, company accounts. They now want a copy of my work contract and more payslips. Literally I have supplied everything they have requested immediately and as soon as I do that they ask for more! It doesn’t stop. It is all a tactic to try to get you to give up so they can keep your money. Do not give up! As soon as I have asked for a full service access gdpr request to find out all info they hold on me and where they store it and who they have shared my info with, the spam email, texts and phone calls from other gambling companies has stopped. Coincidental? I have asked for all my bets to be refunded as my account was restricted for no reason (this all happened when I was winning money…again Coincidental? Again still haven’t even been given a reason as to what they are checking and why I can’t access my account and have complied with all info they have requested. As I couldn’t access my account I couldn’t cash out the live bets which again stacks the odds in their favour. And again this happened when I was starting to win good money from cashing out bets in play, as soon as I did they stopped access to my account, my live bets and my money. And are now refusing to refund me. Funny that.And the most laughable thing, instead of refunding me £611 for the live bets I had going when they restricted my account, they have offered me £20 free bets as a gesture of goodwill, to be placed into my account, yep you guessed it the account I can’t even log into or access because they have restricted me. Hahahahaha. Absolutely a farcical!!!!!A complete shambles of a company. I will not stop till every penny of my money is returned to me. Tune in for another update in 24 hours. I will post negative trust pilot reviews every 24 hours until every penny is returned to me!!!!

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Another 24 hours of extremely stressful experience with this company. No resolution yesterday and another 24 hours it just gets worse and worse. They treat you like a criminal and that you are guilty of something. They say not being able to withdraw your money is for your safety? Wtf! Yet they are happy for you to make a deposit to their account. How does that work?So I deposited a mere £48 into my account. I built this up to over £800 using cash out feature on football bets. They clearly didn’t like this. So they stopped me from being able to access my account that had several live bets on. This meant I could not manage these bets and could not cash out. This stacks the odds in there favour!! Just so everyone is aware. Now I cannot access my account at all. I cannot access my money at all. I cannot see my live balance. I cannot see what they have done with my money and you are talking over £1590 now that they will not let me access. They are saying that it is for verification checks. Yet they literally make you feel like you are a criminal. Term 8.4 on the ts and Cs state that they can refuse you to withdraw money from your account for any reason they deem reasonable. No detailed description of what this constitutes. So be warned they can stop you at any time they want for any reason they want from taking out your money. I don’t know how this is legal but that’s what they do.From further research this evening on the uk gambling commission website and the resolver website it is illegal as per the gambling act 2007 for gambling business to refuse you to withdraw your money and to make it unreasonably difficult to access your money. The only reason they are allowed to do this is if there is suspicious activity on your account. There is nothing suspicious on my account and they have not stated anything suspicious. They are claiming it is for verification purposes. Which on the gambling website it specifically states they cI have sent emails, I have contacted support. Please also remember the company is called Leo Vegas and not based in the uk. And they do not have any telephones in the company apparently. All those employees etc and the whole company doesn’t own a phone. Sounds very dodgy.So after they refuse you access to your account and access to your money and live bets (apparently this is for your safety) but you can make deposits by the way. You have to go through verification checks. Please be prepared to be treated as guilty and to have to prove your innocence. I have had to proved my driving licence. My passport. Utility bills. Proof of address. Full access to my bank account and I mean full access so they can log into it remotely and see all your transactions. Disgustingly intrusive. And some random person gets to access all your accounts. Payslips. P45s. P60s. Tax returns. Self assessment tax returns. I have proved them everything I have nothing to hide. But every time you supply them with something they want more and they want something else. It is literally never ending. And it seems like a delay tactic so you give up and give up on your trying to get your money. It is so stressful. So time consuming. It’s horrific. They have even from me providing them this detail made a false claim I have more than one bank account. I only have one bank account and have done for over 20 years.So I have provided them all this information. And still I can’t access my account. So it’s totally pointless. I have asked for responses online and on email and no response. All you get is we will reply in due course. And we can’t help at this time. Due course is not a time frame. So I have pushed and pushed and today been informed that the complaints team take 8 weeks to reply and the support team take 5 days to reply. And the verification team I have no idea how long they take to reply. I literally cannot get any clarification from anyone and still don’t even know what they need to verify. It has been extremely stressful. I have had to provide extremely personal and sensitive data to random people I don’t know. I have requested a full gdpr access request from them as advised by the uk gambling commission. As weirdly since signing up to this company I have had numerous spam emails numerous spam emails from other gambling sites and today since I have complained even random calls from other gambling companies. All seems to coincidental to me that I’ve complained and now I’m getting random calls and emails from other gambling sites. I recommend all customers of bet uk to do a full gdpr service access request so you can see how they store your data and who they share it with. Honestly this has been horrendous. I no longer know where my money is or if I will ever get it back. The stress is appalling on your mental health. They really do make you feel like some sort of criminal and all I want to do is access my money and winnings!!

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Another parasite company who only allows losing clients to bet. As soon as you start winning, they’ll make it virtually impossible to bet.Companies like this should have their licences revoked

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Without doubt the worst betting company/app I’ve ever experienced. Recently made a deposit. No warning that if I made that deposit my money would be “frozen” whilst they do verification checks. I have done several checks with them now. Passed all these checks. Then another check comes. I cannot withdraw my money now. I cannot access my live bets. I’ve not been paid out on winning bets whilst everything is frozen. They literally have taken my money and are refusing to allow me to withdraw it. They have no complaints procedure. No telephone number. The support chat is useless. They literally have allowed me to deposit thousands of pounds and as soon as it hit there account they have frozen my account and will not allow me to withdraw my money. Edit. The saga continues. 24 hours has now passed and I have again given them all the information they have asked for. They are now saying the process has no time frame. That they will hold my money as long as they want. You cannot speak to the review team. And the team you can speak to claim they can’t help.This all seems to have happened when I started winning good money from using the in play cash out feature. Since then they have frozen my account which had a large number of live bets on it. I am assuming they have stopped me access to my account so I can’t use the cash out feature on the bets to stack the odds more in their favour.I have now done a gdpr request on them. I have also contacted the uk gambling commission to investigate their practices.Basically won you sign up to their terms. Term 8.4 you sign that they can stop you withdrawing your money at any time. So please please be warned that if you deposit money to them they can use this term to not pay it back to you. Very very dodgy indeed. Look at their threatening response below to one of their customers. Are you refusing access to my account? Yes. Are you refusing to let me access and cash out live bets? Yes. Are you refusing to let me withdraw my money? Yes. Have I provided all the info you’ve requested? Yes. Are you refusing to tell me how long the process will take therefore keeping my money for however long you want? Yes. Have you replied to my complaint emails? No. Probably the worst experience I’ve ever dealt with with a company. And the worst customer service ever. They literally won’t let me withdraw my money and won’t give me any reason as to why.

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You made me set a deposit limit and now your constantly telling me to reduce itThen you’re constantly sending pop ups giving me a friendly warning about the time I’ve been logged on. You’re a joke constantly nagging me.I’ll just go elsewhere

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Wow. I’ve exceeded my wagering limits for so called responsible gambling. I Placed 8 bets with 5 winners in 2 weeks and I’m well up but because I’ve exceeded my wagering limit I can’t bet for another 30 days. Have you any idea how pathetic that is? You should be embarrassed Don’t bother with your usual reply about taking responsible gambling seriously. I’ll withdraw my winnings and never use you again.

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There the worst betting app never free bits and I spend lot of money on it absolutely disgrace of a app

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Beware that if you lose your debit card they’ll make you contact your bank & demand something called a subject access request to prove the bank have cancelled the card!!!!. No other bookmakers do this & it sums Leo Vegas up. If you don’t they’ll keep your money & don’t care. My bank couldn’t believe the way they acted. They do as they please hiding behind fine printTheir customer service team even think they know more than my bank! I wish I could post my live chat transcripts on here.Do not reply with your gaslighting nonsense pretending to care. You’ve made it clear it’s your way or no cash. What a sad state of affairs Now I’ve got to go IBAS just to get my own money back. Beware!

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Been with BETUK over a year, I highly recommend,quick pay outs, plenty of offers, one of the best onlinebookmakers out there.

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Joined Betuk a couple of days ago, straight into the action with no lengthy Q&A. Really quick payouts, I highly recommend this site as one of the best.

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Absolute con-artists. Lure you in with a bet and get offer, take your initial bet and then tell you that you won’t be getting the offer. Why not just tell customers they won’t be getting the offer before they put a bet on. Waste of money and time. The customer services just copy and paste generic scripts in and won’t tell you why you aren’t receiving the offers. From what I can see on TrustPilot, they treat their complaints in the same way, just copy and paste rubbish and no one actually listening or taking on the feedback. Avoid for your own sanity. Terrible company.

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Telling me I need to get a proof of Ownership letter from My bank telling me that my card has been cancelled! When I told them no bank does this I was told to issue my bank with a subject access request, ARE YOU KIDDING ME? You want me to serve my bank a SAR for a cancelled bank card?? No company in their right mind should suggest that. Don’t even begin to tell me this is part of your licensing. No other bookie asks for this. You’re just being awkward.Now I can’t withdraw my own money until I get a letter that doesn’t exist. You even told me my bank were wrong and they should issue a letter!! This is disgraceful behaviour I’ll never use you 🤡 again. You’ve made it perfectly clear no money until I do what you say. You can stick your disingenuous waffle. Your reply is just the sort of garbage I would expect from you rancid bunch.

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Just save yourself a lot of frustration and time and DON’T open an account!!!

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Can you stop nagging me to lower my monthly deposit limits. I’ve already done it once and you’re still onIf that’s not bad enough you keep getting a pop up every hour telling me about safe gambling. Just because I’m logged in doesn’t mean I’m betting. I’m not a child stop treating me like oneKeep nagging and I’ll never use you againPs don’t bother with your automated reply

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Made a deposit today they took money from my bank and said it was stuck on pending that I have to wait for it to either apply to my balance or bounce back to my bank I would honestly not bother with this site only signed up yesterday and had nothing but rubbish customer services am as much use as a chocolate fire guard STAY AWAY STAY AWAY

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Signed up two days ago, went through the verification process, deposited my money and then got locked out as I was placing a bet. They claimed it was part of their “Safer Gambling” review process but this was clearly a load of rubbish because the issue they flagged came up during verification. The supposed “cause for concern” was in fact none of their business but if they really had a problem with it, I shouldn’t have gotten further than the initial verification process and so shouldn’t have even been allowed to make a deposit.The experience felt very targeted, like they select the customers they view as vulnerable, wait for them to hand over their cash and then prevent them from betting in the hopes that they’ll eventually forget about the money that was lost and move on. I had to go back and forth with five different members of their “support” team for TWO DAYS just to get my £10 back. And I honestly think they only issued the refund because I’d threatened to report them to the police, the Gambling Commission and the ICO. My advice to others: STAY AWAY FROM THIS COMPANY!

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If you win couple of times. They will stake restrict you to few pounds and if you win with 1 pound they will stake restrict you to pennies and if you win with pennies. They will stop taking bets from you. Absolute disgrace. Do not dare think about using promotional offers. You are lucky if you manage a couple.

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Don’t be fooled by the replies that BetUk give. They’re full of flannelThe customer service team cannot overrule the traders who make decisions about offers/accounts/bets so I don’t know why they even try to pretend they can help. It’s all for show, They’ll quite happily take away your promos if you win even a little and won’t tell you they’ve done itThey also love to make you set deposit limits/wagering limits They hide behind terms and conditions which nobody ever reads and if you go on live chat they’ll copy and paste you to death with them

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I had this account for nearly a year no problem I won two days in a row and withdrew £300 was waiting for it for them to ask for documents when I sent they then suspended my account and said they are sending the £50 back to my bank how is this fair.

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Waiting on two seperate withdrawals £1450 and £1000, correspondence from the live chat is horrendous. Sent various emails with minimal response, been waiting almost 2 weeks for the £1450. No phone number to ring all i’ve been told is that they’ve been processed. I have contacted IBAS and will be escalating further unless it is sorted. AVOID AT ALL COSTS!

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loved this company with great customer support until i asked a question today simply asking if there was a thing such as blocking sections on the app i made this visible how this wouldn’t affect me at all and made it clear that i didn’t have a problemthey then told me it was good and they couldn’t do it for me which i replied “thanks for looking anyway!” now they have took £300 from me as well and wouldn’t let me sign in or use live chat if they don’t fix this immediately i’m leavingSORT THIS OUT also read the transcripts of the chat as well before replying to this

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This website is terrible. It won’t let me make my first deposit. It won’t explain why. I have used other sites and validated accounts with proof of ID and address. Here I just get generic messages and useless AI chat replies saying they can’t fix it and don’t know how what’s going on, what a way to run a business! Deposit limit caps”In order to offer the best gaming experience, we have introduced a net deposit limit. Your deposit limit is £0/month” what a load of nonsense is this message? Avoid, waste of time.

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Terrible bookmaker. Very quick to accept deposit or bets but very slow to provide bonuses or winnings. Deposited £20 in casino with offer of 20 free spins as bonus: the bonus was inaccessible and customer service advised me to clear cache & history – still no bonus. Advised that their “system becomes overwhelmed” sometimes! LAUGHABLY POOR.

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QUICK TO TAKE DEPOSITS BUT NOT QUICK TO PAY WINNING BETS! HAD TO EMAIL CUSTOMER SUPPORT TO GET APPROVED! NOT GOOD ENOUGH AS A BOOKMAKER!

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Rebecca was the customer service assistant. She was fantastic and patient dealing with authorising my account and arranging a pending withdrawal. Fantastic

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Joined BetUK about 3 months ago. Sensible offers and a good layout. Withdrawals no problem

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was requested for “driving licence” and “proof of address” both uploaded successfully, however was left unable to log in, chat feature eventually told me account was closed after I’d submitted info, only now have I received 2 emails 1 from last week requesting my “occupation” stating if not heard in 7 days restrictions may be put on, this only arrived today (7 days later) saying “still not heard from me”…seems one department has no idea what another department in same company is doing…have replied to email to close my account…even though last I was told was closed anyway… better more trustworthy hands on companies out there, choose wisely

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Best bookies ever far better than skybet and fantastic promotions too

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Excellent online bookmaker. Great site, quick withdrawals and good odds.

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Well I wish I had read reviews before opening account with them tried this site for a Change of luck was lucky to win first night I had bet on casino tried to withdraw and wouldn’t let me went on to there virtual chat and was given a load of waffle so I’ve closed account won’t be ever using these again

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hi, i had a account with these and i won on a bet and then they refused to pay my winnings, they wanted documents for my active bank account which i provided all they needed, now they are asking for a bank which hasn’t been used for 3 years because i closed bank and joined another back. i phoned my old bank and tried to get this sorted so i contact today and they say thry dont need that info no more, so i gave them all my active bank details and now they are saying they want the other ones now b4 they pay me out. its non existent and not used no more and hasnt been used on that betting app for years. disappointed in the way i have been treated.

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Whats the pop up constantly remininding me that I am logged in? just beacuse I am logged in doesnt mean I am betting. Surely you can tell that? Talk about treating customers like kidsIf you are going to reply at least give me a authentic response. Not copy and paste of AI

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I can recommend this company to anyone thinking of using them. Withdrawals are some of the fastest that I have seen in many years.

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This Company could be forced to close down!!!! They could be under investigation soon. Please withdraw funds.

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I won 1500£ on fotbal and withdraw them next day they asked me for a proof of document.Don’t understand why they had to suspend my account…after reading some opinions here I start to get panic I email them and literally in seconds received the money and I could acces my account again.i recommend!

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Can’t withdraw funds because I’ve changed bank account. They want letters my old bank won’t write and I have no way to access funds.

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Glitchy app and support chat line constantly disconnecting me.

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A shocking casino site. I registered 3 days ago, deposited £90, and over these days had no chance of winning anything over £10, only small amounts of a few pence. I absolutely do not recommend this site it seems they are only focused on taking money without giving anything in return. Today was my last deposit, and I will never return here again.

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Terrible. Won my first bet and they closed my account so I could not take my winnings. cutomer service made me go through a process of sending a ton of information to then say the account will remain suspended. Stay Away.

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Pathetic limitsPoor odds especially on football, they’re quick to reduce prices but not so fast to push teams outReduced the acca boosts so poorly that is not worth usingAlso sick of getting pop ups all the time about warnings about responsible gambling. Just because I’m logged in doesn’t mean I’m betting . Am also tired told to set a deposit limit all the time. How about keep your nose out?

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won’t let me withdraw money even after providing all relevant documents.

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PLEASE STAY AWAY AT ALL COSTS. Since my last review this company would be lucky to get minus 5 rating. They have still failed to return my funds. I had confirmation today confirming all verification has been met and my account was reinstated. Only for it to be suspended again within an hour, apparantely to review my account again!!. They are an absolute disgrace and cannot be trusted. They will look for any excuse to hold legitimate customers money. They have now said before i can withdraw my funds i need to deposit more money on my new active payment method first. They are basically blackmailing me into depositing more money and hold my funds on account as ransom. I cannot believe how bad they are and how they are licenced. I have dealt with many reputable companies and this is certainlly not one of them. They go by the names of Leo Vegas, Bet UK etc. Please do not use as they will make your life a living hell should you wish to withdraw your money. My Barclays bank even questioned whether it is actually a scam and despite what they will tell you it is not normal due dilligience. The UK Commisson are also interested to hear about their conduct and have asked me to keep them updated. Also dont believe the quick reply I will no doubt receive claiming they will reach out. Its a smokescreen as i have not had one call and only had patronising live chat conversations where they seem to get pleasure causing customers time and stress. ( I have to . contact them). I have said i do not want my account reviewed at all and want it closed and my funds returned immediately. Please do yourselves a favour and do not go anywhere near BETUK or sister sites. Some really good professional companys you will be safe with. Not this one.

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Where do I start. From reviewing sports bets and reducing your stake by over 50% because they could be in for a £1000 payout haha to freezing your account when you have done nothing wrong and supplied all relevant verification documents. No explanation to both. Absolute joke. They only asked for verification documents after I had deposited approximately 10k. Don’t worry, my net deposits were minimal! Their aim is to apparently provide an enjoyable gambling experience. Haha, give me a break. Mind you, what did I expect from an MGM spin off of a spin off. JUST DONT BOTHER SIGNING UP! Oh, and I will be taking this further. A reputable company will verify you upon your very first deposit, remember that!

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Same as all the rest…. a couple of wins as a new customer to get you hooked…… then nothing and takes it all back! and some! avoid at all cost!!!

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I would give 0 rating if I could. So I registered with this company a while back where my bank card ownership and ID was verified. fortunately last week for the first time won and when I tried to withdraw they have made my life a living hell. I had lost my original card registered as a deposit method. However I had been depositing via Apple Pay which my new bank card is registered too. (same Barclays Bank account as all my now inactive card ). I tried to withdraw via Apple Pay ( the same method as I deposited as they insist it is a regulatory requirement both needing to be same method). HOWEVER they do not allow Applepay withdrawals which therefore makes this impossible🤦‍♂️😂. Anyway I then removed my old inactive card which I had lost. I tried to upload my new bank card (linked to same account) however they wouldn’t accept. They then asked for a photo of my old card which I politely explained was impossible as it’s lost🤦‍♂️. They proceeded to request a letter from my bank to verify the card was owned by me ( despite doing this initially when opening my account that verified ownership and its legitimacy. I explained these days it’s not just a case of ringing Barclays Bank or popping into a branch. Everything is done via call centres and very difficult to get a person to do. Hence because all the detailed information and verification from technology etc means anyone with half a brain knows it’s legitimate. Despite this and spending lots of time on the phone to Barclays I managed to get a full comprehensive legitimate letter on headed paper from the bank sent into my online banking documents. Barclays said this was certainly not a common request they have ever had to deal with and advised me to question the legitimacy of this site saying it was ridiculously over the top and unecessary on top of all the verification already given. Very embarrassing between myself and a reputable high street bank. They have since locked my account and despite forwarding them the Barclays letter, keep refusing it. Firstly saying it’s not in PDF format which it clearly is and I’ve sent it numerous times. The impact this has had on my mental health is immense and it has sent my anxiety through the roof. They manipulate verification and regulatory rules to withhold customers funds unnecessarily and this company needs to be exposed and stopped. Safer gambling is a smoke screen and if they really were concerned about players wellbeing wouldnt be allowed to conduct themselves in this way. I can never understand why it’s never a problem receiving deposited funds but all of a sudden it is when customers try and withdraw. This needs to change and how such companies such as BETUK operate. STAY AWAY PLS

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I’m totally shocked at seeing the bad reviews on here. I think people just get angry when they lose money. BetUK has been perfect in every way for me. And after winning a small amount on my first login and trying out a small withdrawal, I was also surprised how quick it was. An easy 5 star experience for me. Awesome. 🙂

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