BetUK Review

I’d rate them 0 stars if I could. They’ve withheld money for almost two years and every time I’ve proven my identity, they ask for more. I have sent bank account statement, pictures of debit card, proof of PayPal, proof of Address, passport photo and driving licence. Yet still no pay out

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I joined using the bet £10 get £30 offer (which I had to argue for on their live chat and eventually they honored it), did the free bets which all lost, did a weeks worth of bet clubs and then was stake restricted! No reason, no email, nothing. Had to find out over live chat and then they “can’t do anything”. Withdrew my remaining money and left. Avoid at all costs.

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Great site for a gamble fast payout and lots of wins highly recommend!

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After a previous good experience with BetUK, they unfortunately went from hero to zero quickly. A handsome sum was left in my account from previous betting. As an expired card was on the account, I simply deposited new money using a new card. No surprise, the deposit went in quicker than Ian Moore eating a krispy kreme doughnut. Not long later, the withdrawal was declined after 5 days, the reason being, I needed to prove I was the owner of the expired card that hadn’t been used in nearly a year. Luckily, I was able to get hold of the card. To any 5-year old, the expired card’s sort code and account number could simply be checked against the new card’s. Unfortunately, this level of intellect is too high for BetUK. After chasing about for a proof of ownership document, this was again rejected, despite all relevant information being present on the document. They then tried to say I needed to ‘blank out some of the numbers’ then after I did this, they wanted a ‘banker’s signature.’ At this point I decided to cut my losses. But they were not going to get away with this. Instead, I arbitraged using a betting exchange, and recovered the FULL amount. Unlucky BetUK, you will have to get up earlier than that to fool me. In short, withdraw as quickly as you deposit. That’s the only way to be sure that you will not lose your hard earned money

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This lot are so bad they’re the first company I’ve ever made a complaint about to the UKGClive chat is a total waste of time tooThere is nothing good about this firm. An utter disgrace

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Suspend the horse odds at the off time not when the race is actually off which isn’t good. You contact them and they say traders decision???? How is that a traders decision that nobody can be bothered to not suspend odds till race is actually off?The app keep freezing. They tell you to clear cache but still happens so unable to watch live racingHave to chase free bets up that I’m eligible for. Being kept waiting on chat for 15 minutes for a €3 bet isn’t worth my timeTotal shambles. Won’t be bothering again

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Absolutely brutal. Took their offer of £30 free bets when you place a ten pound qualifying bet. Placed the bet but didn’t receive my free bets. So I went on their live chat and got someone called ‘ Bart.’Bart informed me I hadn’t met the criteria as my qualifying bet would have paid less than £10 . It was a ten pound bet on a horse that would have paid out £62 if it had won …I pointed this out to ‘ Bart ‘ and he kept sending me links to the T+Cs of the opening offer. These links confirmed I had placed a qualifying bet ..’ Bart ‘ then changed his tune and told me that he’d been looking at the wrong account and I had qualified ( after a long argument.) I don’t believe this as he was able to give me the exact details of another bet I had placed….If he is in the wrong account then how does that happen? I asked ‘ Bart ‘ to reinstate my free bets as per the terms and conditions…he told me he couldn’t and he’d have to email their head office and hopefully they’d get back to me ..I requested 7 times for an email transcript of our conversation but Bart told me this wasn’t possible…First time I have ever experienced this on a betting website ( is it legal to deny a customer a copy of a conversation? ) Will see if anyone else comes back to me about my £30 free bets …But I won’t hold my breath.

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Hands down the worst betting company I’ve ever experienced. The app doesn’t work at all. Said I had insufficient funds to put a bet on when I did. When I went on live chat they said to put half the stake 2 times, not to my surprise 1 worked and 1 didn’t. They asked for a screen recording to show the error which I did. When the bet had won and I didn’t receive a response from the screen recording, I went on live chat again and guess what they said? You need to do another screen recording on another device! Yeah, on the bet that has now been and gone? Raised a complaint but I don’t hold out much hope for it. Beyond a shambles.

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Fantastic site. Easy to use and cover a whole range of sports. But be gambleaware and only bet what you can afford and have fun.

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Absolute awful company….will do everything they can to avoid paying out winnings. Whilst a member my card expired and I registered a new one. They are now refusing to pay out until I validate a card I no longer own that has expired and been cut up. Joke of a company AVOID AVOID AVOID

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I opened an acc with bet u.k last year .like so many others they made it very difficult to take winnings out .firstly said they had issues with nat west .and put £10in using other card .i sent them all they asked for then they asked me for a letter from barclays to prove it was my acc .the letter they asked for barclays say they have never heard of .bet u.k still have my money .stay away from them scam company

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Worst bookies in history, had to go to live chat to ask for my INSTANT WITHDRAWAL. Would not lay racetime bet at sp. Mickey Mouse through and through and would not trust

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Great weekly promotions at Bet UK. They have acca boost, free bets and more offered to me weekly. The payouts are quick and I have yet to have any issues on Bet UK except maybe once when some free spins weren’t awarded but apart from that they’re pretty much perfect.

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No hassle site. Plenty of sports; would like more markets on some events. Odds marginally better than most others. Withdrawals no problem. Recommended.

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Bet uk was hard to use and didn’t work most of the time, had to constantly keep trying to reload it to get betting markets to appear, doubt I’ll use again.

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This scam company needs closing down as they don’t pay out winnings, any 5-star reviews here are false. If you like me have had issues keep posting 1-star reviews to counter. I am still waiting for my winnings IBAS is helping and have just got my stake back after 3 months!!!!.

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Casino is the worst I’ve ever played atIf it really is random how come the dealer checks for blackjack virtually every hand? What are the odds of dealer getting a 10 on the first card all the time?Dealer hardly ever busts and either gets 20/21 all the time. Even when turn over 15 manage to get a 6Player gets bad cards all the timeNo chance it’s a 99.7 payout like you claim. No way it’s random. Biggest rip off ever. Needs investigating

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Lack of communication and bet restricted.I recently joined BetUK and was doing the weekly bet club and a few other bets but then without warning was restricted. I’m sure they have their reasons and that’s fine but it is the lack of communication that bothered me and took me having to wait for a support case to go through to find this out.

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Very good site, so far no complaints. Allow safer gambling which is priority. Deposit easy, winnings authorized quickly and fairly fast bet settlement. Brilliant unlike other big bookies allow you to watch all racing, nice gesture. Would be 5 stars if guaranteed best odds. That needs sorting as do some prices. Can get 5/4 on well known sites.Yet 11/10 on bet uk. Sort those glitches out and wouldn’t want to go elsewhere. ATM more than happy 😊 early days. Carole

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Despite losing in the last few months on this site, but with perfectly affordable resources, my bets have been restricted to an unworkable minimum. ie less than £2. I ask, what is the pint in this site operating?

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DO NOT USE THIS COMAPNY Opened an account with betuk, lost the first few bets…. then had a few winners and losers,… was able to withdraw winnings with no issues, then had a few more winners, all of a sudden the account gets locked, spoke to customer service through chat who advised no issues with the account…. then came the requests for documentation. All docs including bank cards sent to them and accepted. Account still locked 3 weeks later with my money in and being told on e-mail that the account is undergoing reviews? … anyway had enough now as gave them plenty of time to open the account or pay back the money in my account, will now be reporting to gambling Commision and IBAS….. i wont be letting this go easily, I want compensation for my time u have wasted, I also want interest paid at the BOE base rate on my money that you have basically frozen. **AVOID THIS COMPANY** My complaint will be going in this week to IBAS with all screenshot of conversations and proof my docs have been accepted…… worst company I have ever dealt with.

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Bet Uk GET WORSE AND WORSEThey have copies of my passport driving licence and a proof of account letter from my bank and still will not pay me 4 weeks asking for my money and no further on. The have no phone number so no idea how to move it on I have now been trying to get my money out for 3 weeks but still nothing.I have sent 3 emails but no reply.I have never dealt with any company with such poor service. I added a previous 1 star rating on trust pilot which trust pilot took down as Bet Uk said they were trying to contact me for information which I advised trust pilot was absolutely rubbish.So hopefully they will add this back on to confirm Bet Uk have not replied to my emails and will not give me my money back.I sent a further email today as they have taken the money from my account but have not paid me. As the only way to contact them is email there is nothing else I can do other than to warn other punters to keep away. Do not deal with Bet Uk

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Terrible company, make it as difficult as possible to get money back, funny how there’s no issues depositing money with them. Advise everyone to avoid, not worth the hassle.

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Promotions: garbage. They will never be credited.App: garbage. It’s slow and anti-intuitive. There are much better options elsewhere.Everything else: garbage. Bet almost anywhere else.

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Absolute joke of a company. Insisting I provide them with a proof of ownership document for an old stolen card despite me repeatedly tell them my bank does not provide this document. I have proof of deposits with this company with my old stolen card and they are still blocking my withdrawals. Disgrace

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This company has found a legal way to actually steal money.They take all your money and when you try to withdraw it comes up with loads of excuses why you can’t and you don’t even get you original Bet back ! Well done BetUk. You have succeeded in being a criminal company but no one is interested in closing you down. Paul Dixon MD of this group of crooks should be ashamed of yourself

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Do not use this company it’s a scam a proper Scam I can’t get my money out of my account !! Do not use this company under any circumstances !!

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App constantly logs you out. What’s the point in that? Where did my review go? Why did you get it removed? Maybe if you weren’t so bad you wouldn’t get so many bad reviews?Only company I know that removes free bets/promos when you’re not winning on themAn utter disgrace of a company. An utter laughing stock

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This is a complete disgrace of a company, live chat is worse than useless, no customer care worth talking about, to add insult to injury scottish grand national today and i couldn’t bet on it due to a fault on the system. The company is a joke removing my money and deleting account. Free bets = frustration. Nothing easy or straight forward with this company. Lack of knowledge from staff and lack of interest. Do not use this company. Just a pity I couldn’t score them lower than 1 star. They don’t even deserve that.

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Tried to put a bet on, for the Scottish Grand National, about 40 times but it kept telling me to log in, even though I was already logged in! The app was happy enough to let me put money in, but when it came to putting the bet on, it wasn’t. Withdrew my money.

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If I could rate this 0 stars I would. PEOPLE PLEASE STAY AWAY!!!! So after seeing the reviews I opened the account with betuk and left it for a few days to see if they would close it or try any funny business. After the 2nd day I deposited £100+ and won £150 and within 1 hour I couldn’t log into my account. They started saying the account is under review we will send you email stating the update shortly since then I’ve had no email nothing at all sent over to me and the annoying part I’ve got pending withdrawals still to be sent to my PayPal. All the bad reviews you lot read about this company it’s true. I didn’t want to believe it but the bad reviews are true… everyday I’m being promised different things and seems like there’s lack of clarity with their website…. Now imagine before I even deposited I specifically asked if it’s ok to to do so and if there’s anything outstanding to be reviews and I was told to go ahead and my account would be fine apparently…. I’ve sent them emails , Twitter and nothing no reply!!!! DO YOURSELF A FAVOUR GUYS AND KEEP YOUR MONEY ELSEWHERE because these thieves are getting away with murder here. They are doing Modern daylight robbery of people. …

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Website is an absolute mess – issues during Aintree and again today. Very very close to closing my account.

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Like every review before me wish I read the reviews. Tried to take advantage of the £30 free bets for a new starter. Made my £10 bet in the grand national. Came back to place my best and it doesn’t give me the option to place my free bets when they are clearly within the terms. Now the my bets section is empty apart from settings which dont give an option to accept settings. Appears those bets are lost. Appalling company who shouldn’t be operating.

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I rarely gamble but wanted to have a look at the Scottish national today. They had an offer on, basically spend £10, £30 free bets. Great. I bet my £10, lost of course, and then waited for the free bets. They didn’t arrive. Also most of the pages I clicked on gave me the ‘Page not found’ error. Quite hilarious really, what a ridiculous junk of a site. I will stick with more reliable sites in future.

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I’ve got stage 4 Cancer and wanted to have a bet, as you might imagine. Grand National why the hell not. Bet £10 offer from this site with £30 free bets seemed to good to be true. IT WAS!Unless you put £10 to win on a horse you do not qualify for this offer. Friend who was with me put £10 with Bet365 and received everything he thought he was going to get and they were great. I screenshot all of the conversation with BetUk and will be happy to share their less than favourable customer service.

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I cash out a bet wich I won it £2100 and they locked my account.I won a decent-sized return of £2100 from a small £20 stake bet, and my account was closed 1h. I cannot access my account on this time and after 20 attempts when I login in on the website, my money gone. You aren’t able to contact them by telephone, they’ve replied on the Live Chat saying that ‘It was a general error for all our users’. Ok but what about my money, this is completely unacceptable. I already contact IBAS and I aware them about this, and I will also contact all of BetUK’s ambassadors/partnerships to make them aware of how they operate.If the issue won’t be solved I will take this future on my own legal way.

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You cant speak to anyone on the phone who makes the decisions they are too important to talk to you, all you have is live chat which is full of people who have silly avatars just giving you copy and paste answers or emails which is full of the same people fobbing you offthey are based in Malta which says it all despite calling themselves BetUK, they dont have a phone number to talk to someone onAvoid the casino, its rotten,

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Wish I had read these reviews before using this site.They are criminals. They don’t let you withdraw your money. Simple as that.You get asked for all sorts of confidential data / photos / screen shots in order for them to ‘verify your ID’ and because ‘NatWest won’t let gambling companies send money to their card users’. This is a scam. Pure and simple.

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Stole my money and then you see a 5 star review which has to be false Anyone using this site can’t get money out 5 star reviews total scam !!!This company should be stuck off and working on it

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Their promotions free bets are bad enough anyway but now they have taken them from meLeoVegas own this lot which says it allLOL at the 5 stars saying how great customer service is. They’re a bookmaker why dont you review how bad they are bookmaking?I have dealt with some rotten ones in my life but no one comes close to this lot. Take no notice of the replies by CS about this isnt the experience they want you to have, its all flannel they’re ruthless greedy and rotten

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Was not to sure at first when they asked for documents so I could withdraw but after depositing £10 by bank transfer I was able to withdraw.They aske for a photo of my debit card and bank statement but I blanked out the 3 digit number on the card this was a bit alarming but as I say no problem.I have seen other reviews saying they could not get their free bets I had no problem and it does state WIN not E/W as well as fourfold bets on the free bets which was ok as I bet Football Acc,So the out come is read the small print like everything.

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I needed to cancel an amount paid in and get a refund. I had a very satisfactory on-line chat with an extremely helpful girl who dealt with everything for me.

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Superb bookmaker excellent service from CS agents. Withdrawals now faster than Usain. One negative unfortunately, they don’t refund stakes when you never had a run as horse didn’t start as some bookmakers do. It’s a hard game without not even getting a run for your money.

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As per the other reviews, an absolute drama to try and withdraw winnings, I’ve given up as the amount was only £ 21.00. Staked £ 40.00 on the Grand National, using this company as they advertised a free £ 30.00 bet, which in fairness worked. They took my money without asking for any proof of bank account, personal identity etc. and then ask you to jump through hoops when you try and withdraw. However, I did enjoy antagonising whilst in the chat room!

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Report them to the gambling commission if they don’t pay out. If enough complain they will investigate the company

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AND THEY JUST KEEP ROLLING INISNT IT TIME YOU PUT A BATCH OF PHONY GOOD REVIEWS IN AGAIN TO COMBAT THE HOURLY SHYYTEEEEEE REVIEWS YOU GETHOW ARE YOU STILL ON THE GOILL TELLYOU COS THE GAMBLING COMMISION AND THE OTHERS LET YOU GET AWAY WITH ITSHAME ON THEMHOPE YOUR OUT OF BUISNESS SOON YOU ARE A DISGRACE TO THE LADS AND LASSES WHO LIKE A FLUUTERWONDER HOW MANY YOU RIPPED OFF WITH THE GRAND NATIONAL?AVOID AVOID AVOID AVOID AVOID

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I won a decent-sized return from a small stake on Friday, and my account was closed within 2 hours. I cannot access the money, you aren’t able to contact them by telephone, they’ve not replied to any of my emails and all that Live Chat will say is that ‘someone will be in touch soon’. It’s been 4 days now, and it is completely unacceptable. No communication, no response, just locked down the account with my money in. I guess my next step is to contact IBAS, and all of BetUK’s ambassadors/partnerships to make them aware of how they operate. If you take a bet, honour it. It’s a rule as old as time, whether it’s in the playground or the betting shop.

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Stay as far away as ucannumerous times been conned and cheated on this site giving me wrong cashouts giving me les sthan i cash out for then today asked me to ask them for approval fir a 12.50 bet so u cancelled it and they dtill placed the bet and on a dofferent match and they refuse to do anything live chat are useless they asked me if i had the power to void bets what sort of question is that and the arrogance and cockyness blaming custoomerw all the time stay away they are theives should be shut down

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DO NOT ,DO NOT, DO NOT, get involved in anyway with this company.I placed a £10 bet to get 3 free £10 bets 1 won £143-49 try withdrawn you dont have a chance fob you off with any excuse was going to report to the Gambling Commision but believe me they are worse not interested will try writing to Channel 4 Racing see if they are interested.

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I joined Bet UK to place bets on the Grand National. After a very difficult set up and best placing session. I was confident that I would be getting £30 in free bets after placing £60 on the Grand National horses. The next day I tried to bet using my three £10 free bets (marked as pending on my account) only to find that every obstacle was put in my way, and even though I had bet £60 the day before this was not adequate as they were each way bets!!! this was in the small print. I am not happy with this company and I’ve deleted the app already.

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