BetUK Review

This website is terrible. It won’t let me make my first deposit. It won’t explain why. I have used other sites and validated accounts with proof of ID and address. Here I just get generic messages and useless AI chat replies saying they can’t fix it and don’t know how what’s going on, what a way to run a business! Deposit limit caps”In order to offer the best gaming experience, we have introduced a net deposit limit. Your deposit limit is £0/month” what a load of nonsense is this message? Avoid, waste of time.

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Terrible bookmaker. Very quick to accept deposit or bets but very slow to provide bonuses or winnings. Deposited £20 in casino with offer of 20 free spins as bonus: the bonus was inaccessible and customer service advised me to clear cache & history – still no bonus. Advised that their “system becomes overwhelmed” sometimes! LAUGHABLY POOR.

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QUICK TO TAKE DEPOSITS BUT NOT QUICK TO PAY WINNING BETS! HAD TO EMAIL CUSTOMER SUPPORT TO GET APPROVED! NOT GOOD ENOUGH AS A BOOKMAKER!

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Rebecca was the customer service assistant. She was fantastic and patient dealing with authorising my account and arranging a pending withdrawal. Fantastic

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Joined BetUK about 3 months ago. Sensible offers and a good layout. Withdrawals no problem

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was requested for “driving licence” and “proof of address” both uploaded successfully, however was left unable to log in, chat feature eventually told me account was closed after I’d submitted info, only now have I received 2 emails 1 from last week requesting my “occupation” stating if not heard in 7 days restrictions may be put on, this only arrived today (7 days later) saying “still not heard from me”…seems one department has no idea what another department in same company is doing…have replied to email to close my account…even though last I was told was closed anyway… better more trustworthy hands on companies out there, choose wisely

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Best bookies ever far better than skybet and fantastic promotions too

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Excellent online bookmaker. Great site, quick withdrawals and good odds.

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Well I wish I had read reviews before opening account with them tried this site for a Change of luck was lucky to win first night I had bet on casino tried to withdraw and wouldn’t let me went on to there virtual chat and was given a load of waffle so I’ve closed account won’t be ever using these again

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hi, i had a account with these and i won on a bet and then they refused to pay my winnings, they wanted documents for my active bank account which i provided all they needed, now they are asking for a bank which hasn’t been used for 3 years because i closed bank and joined another back. i phoned my old bank and tried to get this sorted so i contact today and they say thry dont need that info no more, so i gave them all my active bank details and now they are saying they want the other ones now b4 they pay me out. its non existent and not used no more and hasnt been used on that betting app for years. disappointed in the way i have been treated.

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Whats the pop up constantly remininding me that I am logged in? just beacuse I am logged in doesnt mean I am betting. Surely you can tell that? Talk about treating customers like kidsIf you are going to reply at least give me a authentic response. Not copy and paste of AI

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I can recommend this company to anyone thinking of using them. Withdrawals are some of the fastest that I have seen in many years.

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This Company could be forced to close down!!!! They could be under investigation soon. Please withdraw funds.

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I won 1500£ on fotbal and withdraw them next day they asked me for a proof of document.Don’t understand why they had to suspend my account…after reading some opinions here I start to get panic I email them and literally in seconds received the money and I could acces my account again.i recommend!

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Can’t withdraw funds because I’ve changed bank account. They want letters my old bank won’t write and I have no way to access funds.

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Glitchy app and support chat line constantly disconnecting me.

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A shocking casino site. I registered 3 days ago, deposited £90, and over these days had no chance of winning anything over £10, only small amounts of a few pence. I absolutely do not recommend this site it seems they are only focused on taking money without giving anything in return. Today was my last deposit, and I will never return here again.

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Terrible. Won my first bet and they closed my account so I could not take my winnings. cutomer service made me go through a process of sending a ton of information to then say the account will remain suspended. Stay Away.

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Pathetic limitsPoor odds especially on football, they’re quick to reduce prices but not so fast to push teams outReduced the acca boosts so poorly that is not worth usingAlso sick of getting pop ups all the time about warnings about responsible gambling. Just because I’m logged in doesn’t mean I’m betting . Am also tired told to set a deposit limit all the time. How about keep your nose out?

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won’t let me withdraw money even after providing all relevant documents.

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PLEASE STAY AWAY AT ALL COSTS. Since my last review this company would be lucky to get minus 5 rating. They have still failed to return my funds. I had confirmation today confirming all verification has been met and my account was reinstated. Only for it to be suspended again within an hour, apparantely to review my account again!!. They are an absolute disgrace and cannot be trusted. They will look for any excuse to hold legitimate customers money. They have now said before i can withdraw my funds i need to deposit more money on my new active payment method first. They are basically blackmailing me into depositing more money and hold my funds on account as ransom. I cannot believe how bad they are and how they are licenced. I have dealt with many reputable companies and this is certainlly not one of them. They go by the names of Leo Vegas, Bet UK etc. Please do not use as they will make your life a living hell should you wish to withdraw your money. My Barclays bank even questioned whether it is actually a scam and despite what they will tell you it is not normal due dilligience. The UK Commisson are also interested to hear about their conduct and have asked me to keep them updated. Also dont believe the quick reply I will no doubt receive claiming they will reach out. Its a smokescreen as i have not had one call and only had patronising live chat conversations where they seem to get pleasure causing customers time and stress. ( I have to . contact them). I have said i do not want my account reviewed at all and want it closed and my funds returned immediately. Please do yourselves a favour and do not go anywhere near BETUK or sister sites. Some really good professional companys you will be safe with. Not this one.

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Where do I start. From reviewing sports bets and reducing your stake by over 50% because they could be in for a £1000 payout haha to freezing your account when you have done nothing wrong and supplied all relevant verification documents. No explanation to both. Absolute joke. They only asked for verification documents after I had deposited approximately 10k. Don’t worry, my net deposits were minimal! Their aim is to apparently provide an enjoyable gambling experience. Haha, give me a break. Mind you, what did I expect from an MGM spin off of a spin off. JUST DONT BOTHER SIGNING UP! Oh, and I will be taking this further. A reputable company will verify you upon your very first deposit, remember that!

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Same as all the rest…. a couple of wins as a new customer to get you hooked…… then nothing and takes it all back! and some! avoid at all cost!!!

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I would give 0 rating if I could. So I registered with this company a while back where my bank card ownership and ID was verified. fortunately last week for the first time won and when I tried to withdraw they have made my life a living hell. I had lost my original card registered as a deposit method. However I had been depositing via Apple Pay which my new bank card is registered too. (same Barclays Bank account as all my now inactive card ). I tried to withdraw via Apple Pay ( the same method as I deposited as they insist it is a regulatory requirement both needing to be same method). HOWEVER they do not allow Applepay withdrawals which therefore makes this impossible🤦‍♂️😂. Anyway I then removed my old inactive card which I had lost. I tried to upload my new bank card (linked to same account) however they wouldn’t accept. They then asked for a photo of my old card which I politely explained was impossible as it’s lost🤦‍♂️. They proceeded to request a letter from my bank to verify the card was owned by me ( despite doing this initially when opening my account that verified ownership and its legitimacy. I explained these days it’s not just a case of ringing Barclays Bank or popping into a branch. Everything is done via call centres and very difficult to get a person to do. Hence because all the detailed information and verification from technology etc means anyone with half a brain knows it’s legitimate. Despite this and spending lots of time on the phone to Barclays I managed to get a full comprehensive legitimate letter on headed paper from the bank sent into my online banking documents. Barclays said this was certainly not a common request they have ever had to deal with and advised me to question the legitimacy of this site saying it was ridiculously over the top and unecessary on top of all the verification already given. Very embarrassing between myself and a reputable high street bank. They have since locked my account and despite forwarding them the Barclays letter, keep refusing it. Firstly saying it’s not in PDF format which it clearly is and I’ve sent it numerous times. The impact this has had on my mental health is immense and it has sent my anxiety through the roof. They manipulate verification and regulatory rules to withhold customers funds unnecessarily and this company needs to be exposed and stopped. Safer gambling is a smoke screen and if they really were concerned about players wellbeing wouldnt be allowed to conduct themselves in this way. I can never understand why it’s never a problem receiving deposited funds but all of a sudden it is when customers try and withdraw. This needs to change and how such companies such as BETUK operate. STAY AWAY PLS

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I’m totally shocked at seeing the bad reviews on here. I think people just get angry when they lose money. BetUK has been perfect in every way for me. And after winning a small amount on my first login and trying out a small withdrawal, I was also surprised how quick it was. An easy 5 star experience for me. Awesome. 🙂

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Match betting on horses 1/4 v 9/4 and 8/13 v 11/10 is just greedy and unacceptable percentages in a match up. Beware that USA horse racing is on a timer and will automatically remove the race even when there’s a delay, I’ve told betuk about this numerous times and nothing happens and incredibly frustrating . They don’t careIt’s pretty obvious that the five star reviews are from people who got lucky and won a few quid which totally invalidates their opinion about customer service and odds, being gubbed etc

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Any new customers should know before depositing that BetUK are experiencing verification delays of over 9 days. So please bear this is in mind as there is a very high chance that deposits you make are immediately frozen, pending them completing the verification. Due to the unprecedented backlog they are also unable to provide any timescales whatsoever as to when a verification could be completed, though be assured it will be as soon as they possibly can; but unfortunately, this means at least 9 days.

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Deposited ten pounds for the bonus and made 58p from 100 free spins lol!!!!

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Would not honour my welcome bonus, but could not provide me with a reason why.This should be an illegal practice.

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Absolutely disgusting scamming company, you lie about rtp on eye of Horus because I did 100 spins without 1 single win, and your signup offer for 100 free spins on big bass splash is dreadful, deposited £10 lost it all on eye of Horus not one single rtp lander, and then big bass splash payed out £3.80 so I somehow lost £7 even with a 100 free spins bonus, you should be ashamed how much of a scam your slots are, these are the same people that run leovegas and betmgm in pretty sure, and them casinos are the exact same, would never recommend this provider to anyone and I’ll never return 👎🤮

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Keep you aware of everything it’s great they also check in every hour to make sure everything OK when betting online making sure that you are aware of timexbeen on line wich is a realy good thing

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Ablsoute nightmare avoid at all costs.Upon withdrawal request suddenly asked for photo of my now expired debit card that I had used to open account, apparently for authentication purposes.Despite explaining this to Customer service I was advised to request this from bank, who when I enquired stayed this is not available.Happy to accept your money reluctant to return it.Used many other online services without this issue.

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What is the purpose of law about verification before deposit when later on when u win – they ask again for your docs? No only debit card but id and proof! Gambling licence is a shi.. company which only cover thiefs like betuk.

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Wouldn’t even bother with 1 star, sent a complaint email and just received the normal scripted reply , very dodgy site to I won 80p from 100 spins, how can this be right?

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Slow withdrawals and gameplay is ok, but games bleed your balance willth very small wins here and there. Much better alternatives out there.

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To every one reading this no betting company are aloud to ask for documents upon withdrawing your withdrawal should go through and then ask for documents or ask before you place your first bet coral tried to do it to me and my sister who work in law got the information off the gambling commission website and wrote and email to them the money was in my account the next day

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I’ve only just joined. Deposited £20 then suddenly I’m logged out and can’t log in. It says my password is wrong. It wasn’t wrong at all. So just to be sure I changed the password anyway and now it says that one is wrong too. Absolute crooks. Don’t bet with this lot ever!

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Criminals, Crooks, Scammers. They will take your money no problem, win and they will suspend your account and ask for a tonne of information more than they legally require. It will all be verified by an independent body BUT they will say no the lightening wasn’t very good and deny, you can upload as many photos as you like and they will always deny them. How this is legal I will never know. I was even asked to provide a full photo of my debit card without anything covered up. Avoid!

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The reviews are true, they just steal your money. I thought the sign up offer was good, I signed up placed a bet, the bet won, I then logged in to withdraw the funds and place the free bets from the sign up offer, I won a free £10 bet on Brighton 2-1 and was delighted, I tried to log in to collect my winnings and the account is suspended, I then see emails in my junk folder asking for all sorts of documents, some of which I just don’t have. I was fully verified upon sign up and was able to deposit and bet no problem but as soon as I won a bet the account is suspended. Just criminals. Please avoid and keep your money as they will just steal it, should be illegal what they’re doing. If you lose they win the money, if you win they just keep it

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I just signed in on this casino and is rubbish is eating to much money from me in one day 300£ and not paying nothing. Those is umbrella casino from Leocasino

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Awful site & support, won’t let me login after just resetting password

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Deposited £10 on Friday,I only like a small bet with a beer.won about £55 quid,as soon as I tried to withdraw that they froze my account and asked for id verification, which was promptly supplied. Still can’t access my account 2 days later.they ll fob you. Off with emails, don’t listen to them please read the reviews.its the truth what everyone is saying. These people should be shut down, absolutely criminal the way they operate.

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Really bad customer support, their partner company bet mgm disnt allow me withdraw more than 10,000£ winnings

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Went to place my football bet and was astonished to see they’d taken away from bet boosts. They didn’t even have the decency to tell meLive chat and email just tried to fob me off with copy/paste responses telling me it was a business decision The funny thing is they’ve reduced the bet boosts odds so badly from last year that I wouldn’t waste my time now anyway

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One word – SCAMMERS. I suspect it may even be a case of IDENTITY FRAUD, and here’s why.I opened account with BetUK about a week ago. They asked my address, my date of birth and my phone number in order to verify my details. Standard stuff, so far so good. I deposited £15 via my bank card, placed £15 bet and won. When I tried to get in today 10/8/2024 to withdraw my winnings, I was not able to log in, and message appeared on the login screen asking me to contact their customer support. So I did.. and.. to my surprise I was told that in order to get access to my account to withdraw the winnings, I need to provide them: My ID + proof of my address + full details of my card (!)My personal favorite was to learn that they need my FULL card details but I should not worry, because they will cover irrelevant numbers for my safety(!!) I said I was not prepared to do that, and asked them to just send my winnings to the card they took £15 from. They said it was not possible and they threatened that unless I provide all the details they asked for I will not gain access and lose all my money. Hang on, so they were able to take my money from the card, but cannot return money to the same card without requesting a plethora of very personal information(?!)Well.. Alarm bells could not be ringing any louder.. I told them to keep it and go scam someone else.P.S. Here is a copy and paste job from my chat with their customer support today:Karine says:For ID, we will require a picture of your Photo ID such as a Passport/Driving License clearly showing the following details:- Full Name- Date of Birth- Date of Issue and Expiry- Full document including four cornersKarine says: For Proof of Address, we will require a document such as a Bank Statement, Council Tax or Utility Bill clearly showing the following details:- Full Name- Full Address- Date of Issue in the past 3 months- Company Name/Logo- Full document including four cornersPlease ensure the documents are not scanned copiesKarine says:I can see now you’re also required to provide card ending in x7721. A valid picture of your card x7721 will be helpful. A valid image would show. • Your name• The full card number• The expiry date• All 4 corners of the cardOur automated system will cover the irrelevant numbers on your card so your safety is guaranteed.

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AVOID AT ALL COST !! This shower of scammers need shutting down. They helped themselves to money from my account without any authorisation from me. This is card fraud.Reported to the police.

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Took £10 twice from my account. Wanted a copy of my bank statement to verify it left my bank! Took them over a month to refund after a lot chat & messaging! Now I’m constantly getting texts from other betting companies which I’m unable to block as no number such as piratewin, maxwin, vegazp etc etc. Avoid this bunch of scammers

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Thieves!!!!Thieves!!!!If you manage to ever win a bet they’ll just steal your money, try to log in and will say “unfortunately you are not able to log in at this time, please contact support for more information”Prior to that you will be verified, deposit and bet no problem, but if you win they require every document known to man to get the money out, con artists!!

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AVOID won’t release winnings , asking for card details proof of ownership, asking for full card details SCAMMERS I have uploaded everything required and more and you required. I’ve called my branch to verify they do not provide previous bank details however, you state otherwise I’ve provided ID proof of address and documents and you still refused my money next step will be fraud team. Also you stated card showing all numbers and security code. I’ve got this in black and white , also want clarification off the bank branch of my old ( lost )debit card ,I deposited with my new debit card ,won funds. But restricted my account I’m more than happy to my chat on here so people can read

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Hi ive sent my details as requested for 10 bet.but dont know reference no.update.it was trust pilot who asked me to pass on my details not you.it wasnt about a free 10 pound bet.???you stopped me playing for 6 weeks because of my true review I recently posted.300 pound in game of fluffys.not one free spin in sight or win.wins were dramaticly reduced.won a mega win .got 15 pounds.cant win on bet over 24 pence.its impossible.theyve only just answered messages on here now as down to 2 stars.theyve never put messages on here.its all lies there rip offs.shouldnt have any stars.there corrupt.

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