BetUK PLAYER REVIEWS(846)

trisha.stephen KantarTrial
30 July 2024
Comment from uk.trustpilot.com
Easy site to navigate, fuss free withdrawals with good communication

Steve
29 July 2024
Comment from uk.trustpilot.com
All last season i used the acca bet boosts and didn't win once using themImagine my surprise when you take them away from me for the next season. You couldn't even give me a straight answer, hiding behind some nonsense about terms and conditions . Your traders are a weak jokeWhat a pathetic useless lot you are. I'll never go near you againDon't bother with the automated reply.. people need to know what a bunch of frauds you are

Maria Edna Smith
28 July 2024
Comment from uk.trustpilot.com
Very quick and helpful customer service

Allan
20 July 2024
Comment from uk.trustpilot.com
Been with BetUK for a while now . 3 weeks ago made a £150 deposit . my account was stopped before I could use my deposit and they asked me for documents. Ie payslips ect . I don’t have an issue with that . But it’s now been 3 and a 1/2 weeks . My account still shows my £150 . But I can’t even withdraw it . It’s absolutely discusting to treat any customer like this. You can speed the process up through complaints or live chat as thiers no contact to the actual team that does this . So your at thier beck and call until they can be bothered to get round to your account . Awful. If thier reading this I’ve tried everything to speed this up . Just want this sorted username marrallan . If not resolved this week I’m taking it further as on my side I’m squeaky clean . Get your act together bet uk / Leo Vegas .

Steve
18 July 2024
Comment from uk.trustpilot.com
They've revamped their acca BetBoostsOf course when i say revamped i mean they've become more greedy and shafted the punterTo get 50% boost you had to pick 7 teams at minimum odds 1.2Now if you want 50% boost you have to choose 13 teams !! Oh and the minimum odds have changed to 1.3Absolute disgrace and won't use again. To ask for an extra 6 teams and changed the odds is nothing short of greedy treating your customers with contemptPlease don't reply asking what the issue is. I've told you. You've become greedy

J.
12 July 2024
Comment from uk.trustpilot.com
Saw a promotion on Facebook, which stated I could bet £10 and get £30 in free bets. Went on, signed up and placed my bet. The bet lost and I then tried to go on and use my free bets, but unable to access my account. Spoke to a person on chat who told me before I could re access my account I had to send them photos of something like my passport or driving licence AND something like my bank statement, both to include "all four corners of the document". Account now closed. Use these if you don't mind giving away ALL your personal information.

michael Saunders
12 July 2024
Comment from uk.trustpilot.com
Honest review Awful site welcome bonus non existent unless you wager over 1,300 then you get the bonus reality check notification every 15 minutes opened account last night deposit £190 had small wins of nothing over £1 and bonuses on the game no where to be seen avoid this site total rip off

Oscar Smith
11 July 2024
Comment from uk.trustpilot.com
Really great website and fast efficient app. Lots of nice offers and near the best withdrawal times I've seen. Overall good experience I use then regularly as they are a good bookies.

Mr Awesome
11 July 2024
Comment from uk.trustpilot.com
didnt give me my free bet because:'All BetUK offers, bonuses and promotions are intended for recreational players and BetUK may in its sole discretion limit the eligibility of customers to participate in all or part of any promotion.As a responsible operator we sometimes apply certain restrictions to accounts based on a players activity and our own internal policies, in your case we are unable to offer the welcome offer bonus at this time. This is a temporary protection measure and you may be eligible for bonuses again in the future, we would contact you directly if this was the case.'

Brian don
07 July 2024
Comment from uk.trustpilot.com
was betting with this company for a few months with know problems UNTIL i started 2 notice if you put a horse in your inbox the price goes down but if you take it out and go back a few minutes later it’s back 2 the price that you had when you 1st placed the bet . then i did a double on the euros a 4/5 shot and a 21/20 shot £20 double paying about £73.50 BUT when i looked at the bet in my open bets it said 2/1 total returns £60 that was a 4/5 shot changed to 1/2 and a 21/20 shot changed to even money .look betuk most punters can take defeat you put your money down sometimes we win sometimes you win that’s what’s happens but 2 start cheating the customers is a no go for me , i went on live chat but got no reply i’m know longer a customer with this company so B aware every1 they were very good but just like the rest of them online bookies they slowly change there ways. poor poor betuk

Lynda
07 July 2024
Comment from uk.trustpilot.com
Really bad i had a free bet placed it on a horse then needed stake approval and it forfeited 70% of my free bet waited 20 minutes on chat and was told nothing they could do wouldn't even void the bet .Disgrace can not be trusted withdraw my money and will stick to the big trusted bookmakers .Awful customer relations.Really disappointed as had a few hundred in there ,weird they would loose custom over something so small maybe poorly trained staff or company policy it was £5 on a 6.5 horse bizarre

Al Bad
05 July 2024
Comment from uk.trustpilot.com
Good site and few interesting slots, however the slots 50£ bonus is confusing and misleading in my opinion. I still don't know what I should have done to receive it.

Chris Coupe
05 July 2024
Comment from uk.trustpilot.com
Placed a 2 players to be booked, as a double. Both players were booked, winner? Not with betuk.One player came off the bench and played longer than 45 minutes and the bet had been void. Totally unfair, when the player who was replaced stood as a bet and a loser. Totally avoid BetUK, common sense is not applied.

customer
04 July 2024
Comment from uk.trustpilot.com
Easy enough to open the account, but want to place a bet of £20 on a 20/1 long-shot. Won't let me wager more than £2.07! If you think the odds are wrong, then change them. But if you're advertising odds of 20/1, let people bet on them.

Nicola
01 July 2024
Comment from uk.trustpilot.com
DO NOT USE THIS SITE - THE CASINO SLOTS ARE RIGGED FOR SURE. I spent around £500 over 2 days. Played about 20 different slots and won very little, maybe £20 highest spin. Dead spin after dead spin no bonuses at all. DO NOT WASTE YOUR MONEY- SCAMMERS.

Abd El Ilah Arhmir
29 June 2024
Comment from uk.trustpilot.com
Depositing a money Quickly Withdrawing takes agesPlease dear reader Don't use platform. For fast withdrawal platform that I know they are to their promises, All British casino, Skybet, William Hill. Withdrawal takes less than 1h dude 1h. This jokes are holding your withdrawal pending there because they don't like it when you win.

Brian Don
27 June 2024
Comment from uk.trustpilot.com
i find betuk an amazing site. every bet is broken down as clear as day they pay me no problems bets are settled quick as lightning win or lose , some bets may have to B looked at by there traders but the answer is there for you in a few mins . there’s not a better online site out there for me sorry if others don’t agree but i’ve had not one problem with betuk

Steve
26 June 2024
Comment from uk.trustpilot.com
Have sent five emails asking why they've taken my bet boosts away. They've ignored them all. The next time you read a reply telling you to contact them just remember its all for show and they don't care

Iain K
26 June 2024
Comment from uk.trustpilot.com
I joined from a link from odds checker as they offered the best odds for next England manager. Hower in the small print it says 'who will be the manager in 1/9/24' I also instantly started getting spam emails from casinos.

Marv
25 June 2024
Comment from uk.trustpilot.com
Do not use this betting company. Happy to take your money but as soon as I tried making my first withdrawal they made it as difficult as possible. will be closing my account immediately

Nicola ❤️❤️❤️❤️
23 June 2024
Comment from uk.trustpilot.com
I can not stress enough do not play with this site. Deposit money that they won’t let you play with! Withdraw it so you can get your money back. Verified account, no money paid out, they blocked my account when I have made contact the worst customer service you could ever receive, unhelpful and just plain rude!! I have been told I won’t receive my withdrawal the worst site I have ever been on. Just clearly a scam I’m furious.

JamesCranfield
23 June 2024
Comment from uk.trustpilot.com
Easy to transfer money back and forth but odds not always the best

Arnold Mattinson
21 June 2024
Comment from uk.trustpilot.com
Absolute joke, won't allow a withdrawal because I've renewed my bank card. Pathetic

Steve
20 June 2024
Comment from uk.trustpilot.com
Logged on for first time in 5 weeks and found they had taken my betboosts off me. So punished me for not betting with them. Live chat couldn't tell me why it has happened and just copy and paste responses like robotsSent 3 emails and not one reply. An absolute shambles

James Davies
19 June 2024
Comment from uk.trustpilot.com
Cash out take little bit longer than other bet site but got my cash out in around 3 hours into my bank great site so far

Chantelle MacGowan
19 June 2024
Comment from uk.trustpilot.com
Very disappointed. Opened a new account and carefully placed a £10 bet following the terms and conditions for the free bet sign up offer. My bet settles and then I ask where my free bets are - they reply to say they’ve decided to refuse me them ‘as per their right in their terms and conditions’.Really shocked and upset - don’t go with this company. They treat paying customers like cr@p.

Mr Caldwell
18 June 2024
Comment from uk.trustpilot.com
Should be a zero star option! Casino is the biggest joke going take take take take NEVER get any sort of decent win need investing but no doubt they're bribing through gaming commission absolute criminals!

Consumer
17 June 2024
Comment from uk.trustpilot.com
Just signed up but thought I’d read the reviews before depositing 😂 I think I’ll go else where sounds awful

Mark T
15 June 2024
Comment from uk.trustpilot.com
I have been using these scammers for a while but not anymore. Today I deposited £300 to place a bet and was blocked from doing so. The site said it needed personal financial information from me which included accessing all my bank detail thru my banking app which I refused to do. I tried to withdraw my £300 but was blocked and via the online help was told I was being ‘processed’! I asked for an immediate withdrawal and they have refused. I will be writing back to them and copying the CEO - gustaf hagman to see if that makes a difference. I will also be contacting my bank about these fraudsters.

UX UI MATE
05 June 2024
Comment from uk.trustpilot.com
Total scam.My bet 7369352271 was incorectly settled as there were corner kick in the period 15:00-19:59.I have even uploaded a video proof that the corner was awarder in the period.They start asking me when the game started.The corner WAS TAKEN after that.Total scam.AVOID AT ALL COSTS.

ian Brown
04 June 2024
Comment from uk.trustpilot.com
I put a £40 bet on 8th January 2024 for our next MP to be Nigel Farage. Checked today and couldn't understand what happened. They took my bet at 100/1 but today when checked they had only taken £1.27 and left the £38.73 still Ok my account. Done on line chat and they stated in chat that the platform used only would accept £1.27 bet . Didn't inform me in January about anything concerning unable to accept the whole £40.00 bet. All I remember it took 24 hours to confirm. Ist time have betted online and never again. Still bewildered. Feel totally cheated and confused. Stay clear. Shocking company.

Carl Thornton
28 May 2024
Comment from uk.trustpilot.com
DONT USE THIS BOOKMAKERS UNLESS YOU HAVE MONEY TO BE WITHOUT!Have being a member of this site for over 12 months, they were a decent company! I deposited £240 over a week ago, account was restricted straightaway asking to verify documents, the information being asked got to say the only bookmaker I’ve used that have asked for very private information, anyone would think you was asking for a loan! 8 days later after providing all info asked for, still can’t withdraw my deposit I made! Speak to online staff, haven’t got a clue so don’t waste your time believe me, raised it as a complaint…. Don’t waste your time, it falls on death ears and they fob you off with jargon that account still being verified and can’t give a timeframe when it will be complete (after using it for 12 months and already being verified last August 23)! I bet if I didn’t have any money in the account the verification would of been done in 24 hours so they could make some money, funny enough seem to only do it when you put money in!Not sure how there in business but so many gambling commission rules they have breached! There own t&c’s mean nothing and now a day away from submitting court papers to them to give me my money back, this isn’t money I’ve won either, it’s my own money, generally don’t know who they think they are but the sooner the new UK laws come in for gambling companies the better as I bet BetUK will go in to admin and fold based on the amount of claims they will have!All the other reviews people have wrote about how corrupt they, are true! Don’t join them or do business with them! It’s all a scam!Don’t listen to there response to this review, it’s all copy and paste from other reviews!Yes I am annoyed BetUK before you state the obvious! Sort yourselves out!

Customer
26 May 2024
Comment from uk.trustpilot.com
Do not use this site I got an offer of bet £10 on a bet builder and get a free £10 bet I did not receive my free bet and when I got in touch with customer services they acknowledged my qualifying bet was suitable but insisted I would not get my free bet causing me to close my account DO NOT USE THIS SITE !

MR PHILIP SWINSCOE
25 May 2024
Comment from uk.trustpilot.com
Easy to withdraw

Liam
23 May 2024
Comment from uk.trustpilot.com
Give it a rest with the nagging screensSet a deposit limit. Set a wagering limitThen you do it and a few weeks later they're nagging you to lower it even moreAs if that's not bad enough there's constant pop ups telling you about safer gambling every half hour.They can't differentiate between being logged in and actually gambling Pathetic,I don't need saving. Ridiculously over the top

Pecky
20 May 2024
Comment from uk.trustpilot.com
Been with Betuk for almost a year, then asked for verification and to send paypal and bank details through there link…that’s fine, so i did and account was still locked, spoke to live chat and was told to send again, repeated this process several times through live chat and the verification link, each time being told need to resend…then was told on live chat all was ok, but need to send paypal proof again, so i did, then got an email saying all has gone through only for my account to be still closed…so back on live chat for the 7th time, only to be told i need to send all proof again, when i told them i had previously been told all was ok, i was then told can this person needed to see my proof….at this point i refused and came off the app…very disappointed with the service, clearly a problem there end or they are not trustworthy, apart from that, was enjoying the site…

Chris
20 May 2024
Comment from uk.trustpilot.com
They limit my bets for no reason other than for them not wanting to lose more money. I make a profit, but not as much as I should. Bookmakers set odds, and should take the risk. Do they limit punters that lose money to them?

Ste
18 May 2024
Comment from uk.trustpilot.com
Always quoting terms and conditions as to why you can’t win this bet,why that bet is void, can’t qualify for this promotion. Boring 🙄

Dvd
18 May 2024
Comment from uk.trustpilot.com
Horse odds are on a timer and they're automated to be taken down at the exact time of the race regardless if they're running late or not. Obviously way too much effort to pay a person to press a button when they're off. I've told them but they don't care about customer feedback When they start taking odds down before the race it's shambolic. Log on 5 minutes before race and there's no odds. They've been taken down. Race video shows nowhere near being off in fact it was late by 7 minutes in the end.Needless to say it wonCustomer service team don't have a clue and just fob you off with none answers then have the actual cheek to ask if they can help with anything elseWon't use again

Mark Dock
17 May 2024
Comment from uk.trustpilot.com
Customer service team is full of people who don't gamble and don't know what you're talking about. All you get are copy and paste responses sent. It's like banging your head against a brick wallEven if you email them that takes days to get a reply and then no help. Absolutely shambolic

Steve Dawson
16 May 2024
Comment from uk.trustpilot.com
more like BETCON UKI have just signed up with this firm and each bet that i place has to go through and be passed lol probably by their so called traders so when its near to the race being off im not sure wether my bet is accepted or not i do find this behaviour very devious from a betting site and i then build up trust issues against them now on top of that they tell me a 10p ew stake is to high on a multiple bet today i therefore placed my bets on bet fair instead of bet uk don't think these fools ever realise that you continually just drive us all to the big firms like bet fair as your just more trouble than your worth and as for my £30 free bets that also just looks a big conThis is an update as betCON UK replied to this review quickly you ask me why you didn't come up to my expectations lol is it an underage person working on your site that doesn't understand what i have written? or are you just in total denial of what you do or don't do ? The £30 free bet is a total CONand you know that where's mine ?

Bernard Costelloe
16 May 2024
Comment from uk.trustpilot.com
Easy site to use lots of freebies cash back into my bank very quickly customer service very quick couldnt ask for anything better Keep up the good work

Michelle Hall
15 May 2024
Comment from uk.trustpilot.com
They give you the free bets and then restrict the maximum stake you can use meaning you only get to use a very small amount of the free bet and forfeit the rest of it. Which is unlawful by the way but if you complain you just get told it’s their conditions. They say in a reply further down this page that they operate under strict conditions but one of the conditions of the gambling commission is that free bets that qualified before a player is notified of stake restriction should be honoured in full. So not adhering to those rules. Live chat don’t care

Dervo
13 May 2024
Comment from uk.trustpilot.com
Customer service is terribleLive chat just bombard you with copy - paste terms and conditions Email takes days to reply and then they simply quote your issue without dealing with it. It's a shambles Please ignore Betuk caring replies on here because it's all for show. A waste of time

Natalia
12 May 2024
Comment from uk.trustpilot.com
They refuse to let you withdraw funds and just lie and make things up all the time as to why you can’t have your money always moving the goal posts so you cannot withdraw

Ciaran Rooney
10 May 2024
Comment from uk.trustpilot.com
Do not bet with them. They rob customer's take their deposits and then close their accounts. You then complain and they ignore your complaints and also don’t give you the details needed to escalate your complaint further.

Ryan
09 May 2024
Comment from uk.trustpilot.com
If you show any knowledge then you'll get restricted and have your promotions taken away. Greedy horrible firmIf you email them they'll be no use at all. The people who you deal with on email have no authority to help you. Pay no need to the bs responses they give you on here. It's all for show. They have no clue how rotten they are. Customer service don't help you. They aren't educated in gambling

Scott
08 May 2024
Comment from uk.trustpilot.com
Stay away. I signed up and they didn’t give me the sign up offer and said they couldn’t comment why I didn’t get it and they don’t need to give a reason why they didn’t give it to me even though I qualified for it

Spy Bretto
06 May 2024
Comment from uk.trustpilot.com
A typical UK site that is operating for the odd £1 bettor, if you attempt to bet anything more than pocket money they'll either restrict you straight away or ask you to provide proof that you are of sound mind and have gained authoritisation from your conscience to make those bets. If you fail to convince their bet police that you are all that they'll tell you that you don't know what you're doing and they'll bar you from the site.I don't think it's their fault, unfortunately the Gambling Comission is all over these companies now and the industry is not going to survive for the long run. Such a shame.
Steve Dawson
30 July 2024
Comment from uk.trustpilot.com
CHEATS/CONSToday 30/07/2024 I tried to place a very small bet 25p and the site wouldn't accept my bet . I have lost a fair few quid overall now over a few months with them and never had a decent win .What a big con these are I went on chat and learnt a few things LOL im still welcome to play their slots wow how kind of them but I no longer qualify for best odds guaranteed [ what they don't make clear when advertising BOG is its only up to £10 per day] what a joke how on earth do the con sites get a UK gaming licence? its all so corrupt im now happy they didn't take the bet as its now highlighted to me what a squealing cheating site they really are and my advice to any potential customers is don't be drawn in by con firms like this they don't even operate from the UK they're based in Malta where all this sort of behaviour seems to stem from . Use bet fair or proper reputable firms instead of a pretend site like bet uk.Please bet uk don't come back preaching bets are taken at traders discretion your not a betting firm your a con firm thats jumped on the bandwagon stick to enticing vulnerable gamblers on to your slots.
CHEATS/CONSToday 30/07/2024 I tried to place a very small bet 25p and the site wouldn’t accept my bet . I have lost a fair few quid overall now over a few months with them and never had a decent win .What a big con these are I went on chat and learnt a few things LOL im still welcome to play their slots wow how kind of them but I no longer qualify for best odds guaranteed [ what they don’t make clear when advertising BOG is its only up to £10 per day] what a joke how on earth do the con sites get a UK gaming licence? its all so corrupt im now happy they didn’t take the bet as its now highlighted to me what a squealing cheating site they really are and my advice to any potential customers is don’t be drawn in by con firms like this they don’t even operate from the UK they’re based in Malta where all this sort of behaviour seems to stem from . Use bet fair or proper reputable firms instead of a pretend site like bet uk.Please bet uk don’t come back preaching bets are taken at traders discretion your not a betting firm your a con firm thats jumped on the bandwagon stick to enticing vulnerable gamblers on to your slots.