BetUK Review

Poor odds. You can only use ACCA bet boosts if the teams are 1/5 or better. So all the teams that other bookies have at 1/5 they deliberately price up at 1/6 so you can’t use them. Very sneaky

Reply

Scam! Don’t sign up!I don’t gamble but my friends and I are having a Cheltenham day tomorrow. So given I did not have a betting app I decided to sign up with their welcome offer. Deposit and bet £10 and receive £30 free bet.I did not receive my £30 free bet and customer service advised they have the right to refuse it.Shambles.

Reply

Excellent company. Easy ,fast withdrawals. They also keep you fully aware of all the safe gambling tools. I highly recommend Bet UK

Reply

Awful, get you in with free bet offers but then don’t follow through because of “issues”. Avoid

Reply

Since signing up I have been pleased with BetUK offerings. The web site is easy to use and regular offers are very good

Reply

Signed up deposit £10 needs to be a race today yet they take my money from my bank and no funds to bet been over 5 hrs so now i wont even get a free bet complet joke scam company not sute why this is allowed

Reply

They lie to make you create an account and deposit money then pull the offers that they offered you based on absolutely nothing. Whole things a scam

Reply

Linked to leovegas who have been fined multiple times for not paying out to winners.. Don’t even bother with these scammers

Reply

literally a shambles of a company. no phone number so can’t talk to anyone, just live chat which is as useful as an ashtray on a motorbike. asking for documents that don’t exist and won’t send me funds in account until the document that doesn’t exist is sent! They also want me to send them more money before they will send me the money in my account – don’t think so! please do not ever send this company money, you wont see it again!

Reply

Do not sign up with this company. I was offered free bets on sign up and they said I did not qualify. This surely is criminal behaviour. They should be investigated. I have read similar experiences on trust pilot

Reply

Never have any problems with BetUK

Reply

Absolute shambles of a company AVOID AVOID AVOID!!!!! Refused to apply the free bets on “Cheltenham Free Bet Offer”. I deposited the £10 and placed it on a single of more than 1.9 as the T & C’s stated. I have now been informed that my account is restricted as per their rights as it is only available for accounts deemed for “recreational users”, my account and betting pattern is nothing but that. A complete scam, the app is poor, customer service non-existent, the chat is a bot and I’ve been waiting days now for a response via email, I’m told will come, but I won’t hold my breathe. Don’t even bother signing up, they have no intention of honoring the free bet offer.

Reply

Offers a promotional offer but doesn’t actually give it you. Waste of time!

Reply

Signed up for the free bets offer. Placed required £10 bet but no free bets. Contacted them via chat but was told I don’t qualify for the free bets due to my activity. Absolute rip off. Should be done for false advertising or fraud

Reply

Every Cheltenham or Aintree BETUK fail. Either the site crashes or you can’t log in. This time they logged me out the app and when I tried to log back in they said “incorrect details.” They weren’t. So I went through the rigmarole of changing my password, which they accepted and invited me to login using the new password. And yes, you guessed it, “incorrect details” popped up again. So day 1 at Cheltenham I have to bet elsewhere. Again. There is no fone number for customer service because most clowns are silent, so what would the point be?

Reply

I closed my account recently, betuk accepted backed up with email had £100 sitting in my account have done live chat and email no response should my money not automatically return to myself on the closing of my account?

Reply

Bet uks website is a bit outdated, but it does what it says on the tin,I use PayPal to fund and withdraw from the site very quick and never a prob,the so called bigger bookmakers should act more like them an all round positive experience.

Reply

Been using betuk for last 4 months. Completed their bet challenges and accepted their offers. Now after a couple of wins I’ve been stake restricted to the point there’s no point placing the bets. Just to rub it in they keep sending offers to my account that I can’t qualify for because they won’t let me stake enough.

Reply

easy site to navigate

Reply

I ve really enjoyed using bet uk since I signed up, the app is easy to use and has a great range of sports to bet on. I have nt had any hassle with withdrawals either, great bookie!

Reply

Normally use bet 365, tried these. Format of betting confusing, offers impractical, no video of races and long wait times for money returned to account. Going back to 365. Don’t touch these.

Reply

Betuk simply aren’t competent enough to be trusted.I’ve had numerous issues and wasted a huge amount of time trying to get “profit boost” multiples resolved since both Constitution Hill and Marine Nationale were declared non-runners for Cheltenham.Over the past 3 days I’ve wasted a lot of time, been told different things by different “support” staff (including that I’d have to wait for OPTAs final decision….hmmmm). Today I was email stating that CH would be a non-runner, the odds had been recalculated (do I lose all of the boost?….the boost was the only reason I used betuk as I could have gotten better prices elsewhere) – The information I’ve been given has been confusing and at times wrong, I still don’t know what is going on – they claim the prices have been “recalculated” where I’m seeing the same prices and it marked as stake refunded and marked void (no stakes have been refunded!!).I will not use them again as I can’t trust the platform or what I’m being told. I asked that they escalate to management – which has been ignored or they don’t have any….

Reply

Great site, easy to use with good weekly offers. Fast easy withdrawals. Worth checking out.

Reply

Terrible customer service.Reported a horse a non runner (Constitution Hill – all over the news!) and asked for my NRNB bets to be refunded.After 30 minutes on chat with their customer services, I was was told that they couldn’t cancel (it’s not a cancellation and was not a cancellation request!!) and better still was told I’d have to wait until it was voided by Opta!!! (Opta do not cover horse racing!!!!) Update: Also, I was told by the girl that it was taking so long for the “relevant team” to get back because they were putting out a lot of Cheltenham offers that day – a lie – not a single new “offer” apart from the “offer” that was already there – the NRNB – which the vast majority of bookmakers are doing now anyway!

Reply

No way to find current and settled bets. When you withdraw money you get a message encouraging you to deposit funds. Very poor.

Reply

Customer service are hopeless. Giving me the wrong information, claiming a postponed footy game voids the rest of the ACCA bet. What an absolute lot of rubbish. They don’t have a clueIf you stay logged in you get a box telling you you’ve been online for a hour, even though you have been bettingAlso constantly nagging you to set deposit and wagering limits like you’re a child.Do not waste my time with a copy and paste response

Reply

I too have been bitten by the BETUK verification sting. They wait for you to have funds in your account, overnight they send you an email requesting verification by sending a photo of your credit card – yes, a photo with the security number etc. which I am not happy to do. Now they have blackmailed me into sending my card details otherwise I cannot get my money back. I got no notice that they were going to do this and I have noticed that though I cannot make withdrawals they continue to let you deposit funds. They are just using these so-called regulations to conduct this sting. My bank would not want me to send a photo of my card and I am sure that would invalidate any refund from the bank should my account be cleared out. They claim that these regulations are to protect me – what a joke! Anyone thinking of using BetUk should look elsewhere. All I want is my money back!! Disgrace.

Reply

Very fast money withdrawal no problem at all

Reply

literally a shambles of a company. no phone number so can’t talk to anyone, just live chat which is as useful as an ashtray on a motorbike. asking for documents that don’t exist and won’t send me funds in account until the document that doesn’t exist is sent! They also want me to send them more money before they will send me the money in my account – don’t think so! please do not ever send this company money, you wont see it again!

Reply

The worst betting company, holding onto my deposit despite providing all necessary documents and bank statements, and not returning my money. I told them to close my account but return my money, yet a month later, they still haven’t returned funds that don’t belong to them. One of the worst experiences I’ve ever had.

Reply

You crave reviews when to be honest the site is slow .On many occasions connection to the server is lost your slot games just keep spinning for ages and crash , Overall experience not good . Placing bets no better buffer buffer oh and buffer some more . Last night perfect example build a bet . Make my choices then you remove or change odds so many times I didn’t get the bet on . Need I say more . Perhaps I will the live racing feed also unreliable and sometimes no feed at all .

Reply

Always had good response from agents if I ever needed them.also a great website

Reply

The APP was great in terms of UI, and the website has gotten much better after the recent update. Withdrawal time is decent (usually 4-5 hours).

Reply

I have used BetUK to place bets over the last few days, and now I have no access to my account for no reason at all. I tried to contact BetUK via live chat but the function doesn’t work, and they aren’t responding to my emails. If you are a legitimate company and you are reading these reviews, can you please respond to me or tell me a way to contact you that isn’t the live chat function?

Reply

Appalling, awful!They offer promotions but do not like if you take advantage of those so be very wary! Back I go to my favourite competition, at least they offer great rewards, amazing customer service, and that is whether you win or lose. This bookie will offer promotions but dare use any and they’ll limit your stakes to a pound. And that’s only after a couple of horse wins!

Reply

Awful company. They want people to send very sensitive documents, like debit card and passport and address through email. Banks and even the government ask people not to do this.Betuk let you deposit funds then ask for verification. Verification should come first because if someone under age deposits money, then both the person and betuk are breaking the law. If you don’t wish to verify your account then the funds should be sent back, otherwise this is theft.Customer service is a joke.

Reply

So we all know bookies remove promos and stake restrict. This is the nature of the game, and all is fair.However I have never had an issue with a bookie in the same way that I’ve had with BetUK. There is a lot of back and forth in my story so far but in summary: after placing big champions league football bets on very good odds offered by BetUK and those bets winning, I’ve been unable to access my account (with a significant balance) for nearly 4 months to date. Initially I had to chase BetUK as to why my account was locked (they locked it without any communication) and since then I have jumped through what has felt like endless verification checks (with BetUK constantly refusing evidence that has been accepted every other bookie/casino (even banks) I’ve ever dealt with), and had to deal with a customer support team that don’t particularly read email or respond to emails beyond generating more verification requests. After finally jumping through enough hoops and being fully verified, my account is still locked and I am still no closer in understanding how long it will take until I get access to my account and funds. So I say to you, whoever is reading this, do consider if you are prepared to bet any sizeable money with a company that is willing to restrict your account and do everything in their power to prevent you getting access to your winnings. No laws were broken. No terms and conditions breached. Just good old fashioned betting when BetUK offer the best odds on the market. If feels like a very one sided and scammy tactics to prevent paying out, where you as a user have 0 power, it feels criminal to me that BetUK can do this. I am lucky to be in a position to not need the funds for living expense, but my money could be generating interest for myself, yet now it’s just sitting in BetUKs bank accounts making them money. And if these are somehow not scam tactics and there legitimately is a department with a quarter of a year backlog of checks to go through – I would argue BetUK is negligently under-resourcing this department. Under-resourcing this department and preventing so many users access to money that is by all intents and purposes legally theirs leave me with that same feeling of criminality – just with extra steps. I know of no other industry that could get away with this.

Reply

I have created a account all my details write can you email me back on Because I have my promotions and my deposit u have taken eventide I trypw my write details u says its incorrect can you sort this out for me please its perfectic

Reply

Unresponsive to some email communication, chat assistance on occasion was unhelpful, my bets were restricted in terms of allowed stakes, ID verification link provided was flagged as not secure by my web browser. Overall a very frustrating and disappointing experience dealing with Bet UK.

Reply

Undoubtedly the worse betting company I have ever come across! 😡 After taking months, BetUK reluctantly allowed me to withdraw my money from my account. Only after I had to jump through hoops for them. I had to get multiple personalised letters from my bank to confirm I was indeed the owner of my card. They then had the audacity to give me MY MONEY in installments! 🤯The customer support team are clearly not trained to deal with any kind of questions asked or complaint made.The website/app are are not user friendly at all – I could make a better one with Microsoft paint.How they have got a gambling license I will never know. Shambolic service

Reply

Just the same as LeoVegas and BetmgmIf you win they will take away your promotions and not even have the decency to tell you they’ve done itCustomer service is a waste of time and just copy and paste terms and conditions if you contact them

Reply

Poor customer service. They send you offers you can’t redeem. Just a frustrating online betting/gaming site. Certainly not worth getting involved with. I escalated with your customer services who were poor. They don’t even realise that Gmail and Googlemail are the same. It’s just a waste of time going backwards and forwards.

Reply

Withdrawal with PayPal brilliant less than one hour

Reply

Terrible company restrict your betting amount then hold your withdrawals in pending forever. Avoid at all costs and stick with the big and proper players!

Reply

Anyone with a problem with this lot and betmgm should email the gambling commission. They’re the ones who give licences to these companies to act how they want, hiding behind all their terms and conditions. Quite happy to take your money but have a good win and your account will be suspended for a review. Amazing this never happens until you win. Horrible greedy lot

Reply

Totally easy to use fast and efficient

Reply

This company have been fine up to now. I’ve used them for a while with no problems. Today I made a deposit of £300 but instantly the account was locked so that I couldn’t use it to bet with. So I tried to withdraw it. That was also impossible. I complained on live chat and was told I’d have to give them third party access to my bank account so they could ‘carry out a review’ before a withdrawal could be authorised. I said I wasn’t comfortable doing so and just wanted my money back. That, they said would not be possible. Having complained, I now find that my account has been closed. They were happy to take the £300 from my bank account but then instantly stopped me from using it and refused to give it back, on the basis that they had to conduct a review (of the account they had only just been happy to take the money from). And that’s it. They have my £300 and I have no way of getting it back. I’ve also tried my bank who say that without embarking on a lengthy and uncertain dispute process there was nothing they could do. I’ll keep emailing BetUK and report back here on the outcome but it looks very much as if they are just going to keep my money. Please don’t be lulled into a false sense of security with this site if deposits and withdrawals work fine for a while. The bomb will eventually go off and you may be just as stuck as I am.

Reply

The jobsworth on live chat refused to credit my free bet as a goodwill gesture and said I’d have to place it all again. Of course he would have easily have done it but didn’t want toThey also love to suspend races before they’re actually off which is incredibly frustrating. When you tell them they blame the traders. How difficult to wait until they’re off before you press a button?????

Reply

Take take take. Then when you win they’ll freeze your account because things needs verification. Strange never happens until you win a decent amount isn’t itThe flannel from betuk is a waste of time to pretend they care. The people in customer service have no power to do anything

Reply

Deposited quite a lot of money they accepted it but didn’t tell me until it was deposited that my account was restricted unacceptable if you’re going to restrict please tell the customer before they deposit the money that they deposited going to be restricted they want me proof of my income which I can totally understand that before I deposit please advise me that that is going to happen give me the choice to review my deposit

Reply