BetUK Review

Good service ,the website is great,customers service is amazing,I can recommend to join 👍👍

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I have read a lot of negative feed back on Bet uk personally I have found the site easy to use and good offers on horse racing my favorite sport I had a query today and used live chat my query was dealt with promply and followed up with an email

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Site is easy to use and I’ve had no issues using promotions or making withdrawals. Odds seem to be competitive also.

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What are you actually playing at? Register with my details and send ID verification documents to then try to login and get ‘error 5090, contact support’ contact support who say they don’t know what the error is. I tell them I’m finding it concerning as you have my details and I feel a bit of a criminal to be locked out of a site for no reason while they hold my details and have a bank statement and copy of of my driving license. 24 hours later still the same thing and no reply and nobody on live chat has no idea about error 5090. Signed up with Grosvenor Casino and Virgin Bet no problem without having to send documents as they electronically verified me on sign up. This is pathetic.

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Plenty of good offers including free bets I’ve used on here. Have had no problem withdrawing money

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Received 2 emails stating £50 would be credited to my account as a promotion for selected players. When asked on live chat they stated was an error and didn’t exist lol scammers sending bogus emails for people to deposit money.

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Re uploading this review as I am unable to respond to the support team. I’ve had an absolutely terrible experience at Bet UK.I’ve had an absolutely terrible experience with BetUK withholding winnings for coming up to a year now! Signed up through the welcome offer and managed to win just upwards of £100 – had since lost access to the card used initially to deposit, spoke to customer support who claimed they needed 10 of my 16 old card digits as well as an expiry date, all of which banks do not give out for security reasons; I am sure BetUK are aware of this and have tailor made this process to be as tricky as possible. Not impressed and still waiting for my winnings, don’t recommend!

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Card verification . I have 2 cards on my account as first card I registered was lost . My account was frozen this morning as Betuk asked for verification request on my cards . Successfully carried out on current card but obviously not on the card that’s no longer in use and cancelled with the bank . Spent 2 hours on their chat line ………they have asked me to contact my bank and give them the evidence that I owned that card . So my account is now frozen .I think the chat line is run by Artificial Intelligence without ant intelligence. They have no common sense whatsoever……….they treat their clients like criminals not customers . I subsequently visited the website which instructs you to contact customer services by e mail to cancel the payment method . Maybe giving customers some notice to provide this crass information rather than just freezing accounts ? Common sense is clearly not common at Betuk

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Lots of choices,good layout to site ,easy navigation all round,

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Worst betting site I have ever been on definitely would not recommend 😐 Rubbish

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I’m not sure what others issues are I was verified on sign up I deposited £400 withdrew £1400 and was in my account in less than 5 minutes best site I have used for a while but far the withdrawal was literally instant if I could give more than 5 stars I would

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Lots of good offers keeping you interested. Worthwhile offers too. Biggest plus is withdrawal is really quick. That’s always really helpful.

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Easy sign up, easy deposit and easy withdrawal! Problem free easy transactions, great site 💯

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Wouldn’t rate Betuk at all! When you win bets and want to withdraw they all of a sudden stop your account! Account been blocked for 5 weeks and still won’t release my winning funds avoid at all costs!!

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It was terrible experience, I just couldn’t get on the betting page, so I took my deposit back

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its very easy withdraw come instantly to your bank account

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FOOTBALL GAMBLER.Been an active customer for a few months now, obviously I’ve put in more than I’ve taken out but deposits and withdrawals have been instant on most occasions. More often than not I withdraw, go straight to my online banking and it’s already there, that’s a massive plus for me. The weekly acca bonuses are fantastic as well as the other bundle you get weekly. Haven’t got a bad word to say.

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Forced to give one star. Act like outright criminals. Refuse to pay out over BS little technicalities apparently because the modern gerbil brained lawmakers allow it, restrict winning accounts yet let other accounts lose their life savings.Furthermore the only “customer service” is a bot who claim they have no complaints department and are the “only customer facing department”.

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The latest rubbish from this stay well clear bookmaker. Pre Rugby World Cup I placed £20@11/5 Romania Least Tournament Points with 100% profit bonus. Any bets on this market could have been settled following the conclusion of the Group Stages 08/10/2023. This shower told me the market would be settled 3 weeks after it could have been settled on the 29/10. BET UK then sent me an e mail on the 30/10 stating they had sent £20 back to my account. I queried this on live chat and was told by the agent that my bet on Romania least Tournament points had been settled at odds of 1.00. (A non runner/stake refunded) Now have you ever heard of anything so stupid. You place a £20 bet on something where a few weeks later your money is refunded. Might as well as kept money in the bank. Now when I placed the bet Chile were not in the market for least Tournament Points. Had they been they would have been clear favourites and in their book Romania were favourites followed by Namibia. So after waiting 3 weeks the wonderful Joseph sends me a link where Tournament Points for every country were listed. Could anyone there not have produced this on 08/10. Clearly not but surprise surprise Joseph states Chile were the winners despite them not being quoted in the market. Other than Matthew twice and Sam once clueless live chat Agents and I advise any bets you place with Bet UK or those connected with Leo Vegas Group take a screenshot of the market and not just your bet. I have taken my case to IBAS and am awaiting the result. Anybody ever placed a bet at odds of 1.00 (stake refunded) waiting weeks for settlement. The money is better left in your bank. Please note MGM are part of this mickey mouse firm who use a lower league footballer as their ambassador. STEER WELL CLEAR. READ THE REVIEWS ON HERE AND IT SAYS IT ALL.

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I’ve had an absolutely terrible experience with BetUK withholding winnings for coming up to a year now! Signed up through the welcome offer and managed to win just upwards of £100 – had since lost access to the card used initially to deposit, spoke to customer support who claimed they needed 10 of my 16 old card digits as well as an expiry date, all of which banks do not give out for security reasons; I am sure BetUK are aware of this and have tailor made this process to be as tricky as possible. Not impressed and still waiting for my winnings, don’t recommend!

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This is how betuk/betmgm workThey let you play until you actually winThen they’ll take promos away (without telling you) Then you get restricted (without telling you) They’ll hide behind the responsible gambling line even when it’s untrue,Customer service will just copy and paste ‘ we can do what we want’ terms and conditions. Customer service on here act disappointed and sorrowful ‘not the experience we want you to have’ responsible gambling, duty of care, safe space, blah blah blah. Anything but admit the real reason they restrict you because YOU WON I’m curious, you love to restrict winning sports accounts but do you ever restrict people on the casino?? ? Of course you don’t

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I recently switched bank accounts and contacted Bet UK to ask how I might complete the simple task of updating my card details to that of my new debit card. I imagined this would be a few easy clicks on the website, I just wasnt sure how.What has ensured has left me holding my head in my hands in despair. I was told that I would need to prove I owned the card for my old account which I had cut up and shredded about a fortnight earlier. The same card of course they have been acccepting deposits and withdrawals from me from since I opened the account. The chat person asked if I could remove it from a bin and photograph it.In the absence of said shredded card I was asked to submit a statement with a card transaction on it. Not that simple when you have paperless statements and have deleted the app from your previous bank. Dutifully I reinstalled the app and patiently waited for a new security token to arrive in the post and when it did I duly submitted the statement (redacting my direct debits and standing orders etc) showing a transaction on the card with the last 4 numbers clearly displayed and, I thought helpfully, confirmation the account is closed. I was optimistic the simple request would now be completed.Alas the Bet UK document overlord disagreed and decided to move the goalposts. A statement is after all not acceptable it is decreed – we need a letter from your old bank confirming the card you used to own and we accepted deposits from you from that you have shredded was indeed your card.After banging my head against my desk in frustration several times I built the will to live enough to contact my old bank who have explained they cannot provide such a letter over the phone and I will need to find a branch they havent closed yet to request the letter.I have proposed to Bet UK I can submit my passport, a letter confirming I have switched banks, any utility bill they like, a photo of my new debit card with my name on it… but unfortunately – and they do apparently appreciate my co-operation – that simply will not pass muster. We need a bespoke letter from the bank you no longer bank with to confirm the card you no longer own used to be yours.Im fed up and consider the whole thing a collosal waste of time and utterly unreasonable. The application of any common sense a non-starter. As such I was keen to share the experience here as a word of warning that the service level / customer experience you can expect is miserable. Ive only got a balance of about £55. Why oh why is this so difficult Bet UK?

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I am a bet uk holder jackte92 and there is definitely concern of corruption going as as I placed a bet builder today one of my players never came on but the rest win but it was still a live bet! There told me voided as player never started that’s not how it works that just take off 20/23 but that’s not the worst part thay have took me off live chat. I am unable to also see my bets my settled bets it just takes me yo a safer gambling page I can’t believe what I’m seeing honestly p.s after a hour and a half live chat came back up on this page as I was just speaking to the customer service saying why is my account still locked from seeing my bets it was just like magic thay unlocked my accounts features and gave me my stake back these guys are definitely criminal

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Great online site with a lot of really good promotions. Cash withdrawal handled very quickly.

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So you gave me my bonuses back only to remove them a few weeks later. Why do you blatantly lie and say its down to responsible gambling? You weren’t concerned with that when I losing. As soon as I win you are miraculously concerned with my wellbeing. What are the odds? At least be truthful and say its because I started winning. Gambling problems = having the audacity winning money from betuk. Pretending it’s the reason you’ve restricted is extremely disingenuous. Don’t bother with a copy and paste concerned response. You’re an embarrassment _____Your account has limited access and you are unable to claim promotions. Please contact our Responsible Gaming Team as soon as possible.ARE YOU IN CONTROL?Unhealthy gambling habits can affect you in many ways and cause problems. To help you stay in control, you will not be able to claim any bonuses for the time being.We strongly recommend taking a break and using our tools for safer gambling.To continue playing, you have to set a wager limit

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Recently joined with no fuss, thankfully unlike some betting companies no Passport or driving license needed to be sent. I placed my qualifying bet which lost, I got my free bets credited straight away, one of which won, I withdrew this amount and it was in my account within 2 hours, so far I’ve found them very straight forward and will use again.

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Bet365,SkyBet and Betfair all pay winnings out in less than 2 hours for debit card yet you take 2-5 days ! Plus took 5 hours to email confirmation that it is ok to withdraw my winnings 🤡

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Fantastic best guddaded odds free bets on line chat very helpful big thumps up from me

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You restricted my promotions and then you made me set a deposit limitAnd now you seriously expect to set a wagering limit on top of all that? How about I just don’t bet with you again. 🤡It’s a sick joke. You don’t tell me what to do with my money. Utterly embarrassing

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Following on from my last review;I get an email to advise that my account has been closed permanently because it’s linked to a “excluded account”This is laughable, i’m not self excluded from any site and if i was this would have been picked up on opening the account so how can a account be closed when i’ve been betting and loosing for 2 months, it’s now only been closed because i won a bet?!I had over £600 in my balance and they are refusing to pay this out, they have only refunded my deposits.. this is utterly scandalous..For one, if i was excluded, they have breached laws and allowed me to open a account a bet (im not excluded just for argument sake)This is purely because they don’t want to pay out the money to me, i expect the money i rightfully won put in to my bank asap

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Have had an account for months with them, and after depositing some money and placing a few bets, they decided to block my account with no communication or warning. Have provided all necessary information and documentation, which has been reviewed, and accepted. However account is “still under review”. Despite multiple emails a day, and live chat support, account is still “under review” 10 days later, with no timeframe on when it will be lifted. The latest update, on live chat was that they are now requesting further documentation. No email request of this, and nothing showing on my account. Contact us back on Monday if you haven’t received the request. Will end up having to go through IBAS at this rate to get my money back. Company is an absolute joke.

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For goodness sake read the honest negative reviews before believing the so obviously fake ones.This site simply does not allow withdrawals.“”We have sent you an email through Trustpilot so we can get some details from you so we can look into this further-that is simply a ploy so they can then lie that you havent given details, allowing them to delete your review

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The replies from Betuk on here are ridiculous. Making out they’re restricting accounts for legal and responsible gambling reasons. Are they really that daft or they just telling porkies? Restricting accounts has nothing to do with responsible gambling. Restricting accounts isn’t a legal responsibility It’s all down the fact you don’t like people winning and when they do, just like you did with me, you restrict them.

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I opened my account up about 2 months ago, i deposited quite a few times and had a string of loosing bets, i finally won a bet and went to withdraw it.. coincidently i then get a email advising my account is locked and i need to send documents in (shock i wasn’t asked to do this until i went to withdraw) I then submitted all the documents asked and to be fair they were verified and approved quite quickly, i then went on to live chat to ask when i can get in my account and i was told ” the team need to verify the checks with the higher ups ” why do they need further conformation on my documents when they have already been approved? Over 2 days later and i have still not got an answer to when i can get in my account, i have been on live chat 5/6 times and i have aksed then question, what more is there to check and how long will this take.. no one can give me a striaght answer accept i need to be patcient..This is such shoody service, no other betting site has done this before or been such a nightmare to get simple answers from..I want this to be looked in to and the team who are apparently still verifying it to sort this out asap as it’s not acceptable whatsoever this service

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All this lot is restrict people and then quote terms and conditions when challenged about it. A bookie that won’t take bets. They are truly patheticJust quit with the copy and paste ‘we’re sorry you’ve had that experience so we’ve sent you a message’ Why bother? You’ll just quote terms and conditions again at people yet again. The people who made the decisions won’t change their mindYou’ve made it crystal clear you can do as you wish with people’s accounts, fine but don’t act surprised when they complain about it

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SLOW SLOW SLOW!!! Joined this sports book/casino recently. They asked for initial documentation passport and utility bill for standard verification, which is understandable. Documents provided without and problems and my account was unlocked. I’ve placed multiple sports bets and won. I’ve came to withdraw my funds ‘YOUR ACCOUNT HAS BEEN LOCKED’ I contacted live chat to query this and they advised they require a copy of my bank card used to deposit. I’ve sent both front and back it got approved, but guess what my account is still under review!!! I’ve contacted them at least 10 times to query why it’s taking so long to be told the same thing ‘it’s under review’ Typical gambling company happy to take your money but not happy to pay out!!!!

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One of the worst companies I’ve ever used. Terrible interface and betting options. But by far the customer support system is the worst I’ve ever used. Will be describing my account

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Placed bets and won which was a bonus and free bets were credited cashed out winnings and money went in account within 3 hours app is easy too use

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Stay well clear of this robbing site. It’s not the games it is the money they Rob from your bank that you did not deposit. Also if you play a live game they take a extra 10p for evey bet just after you place a bet…watch your balance. Very very evil corupt site by far and away the very very worst site I have played in 25 years. Please believe me its wrong wrong wrong on every level. STAY AWAY HORRIBLE HORRIBLE NASTY SITE. Minus 1000 stars minum.

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I cannot log onto my account ever sonce I lost a significant amount. When i was winning, they let me bet whatever i want but when you start losing, they do stuff that they have not told you and just make it hard for you to adjust. Also, they do not release your withdrawal unless you have a chat with them. Overall, it was a poor experience. Please do not try to use this site

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I will be reporting your multi blackjack to the Gambling Commission I’ve never seen blackjack like it, in which the dealer has either 20 or 21 virtually every single hand. Dealer never busts. It’s bordering on farcical. Mathematical impossibility. I’ve played enough real blackjack to know this isn’t like itI’ve never seen blackjack like it. Dealer having 21 every few hands and 20 every other hand is downright embarrassing, this isn’t random losing every hand

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What an absolutely dreadful app to try and navigate..Slow unresponsive and don’t even try and play slots crash crash crash crash !

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I’ve seen the negative reviews but I have found Bet Uk to honour all the deals they have offered without restricting my betting and they’ve made some decent offers in the short time I’ve been registered with. Also, they paid out promptly when asked.

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We all know that the 2023 Rugby World Cup Final ended at 22.00 on 28/10/2023. Yet this mob who are part of Bet UK tell me my bets cannot be settled until 20.00 this evening. People on live chat useless, might as well not be there. Good at copying and pasting. Steer well clear of any company with links to this lot.Date of experience: 28 October 2023

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I’ve read some bad reviews here and I am not sure why people post them, I had nothing but great experience with this website so far.First of all, I couldn’t deposit or use the account before verifying it so it’s a good thing they don’t just take your money and ask questions later but instead verify you first!Secondly, I was able to place a £1,000 bet on the NBA on Friday which won £880, and I made a withdrawal for £1,880 and it was paid back to my card, no questions asked, everything works perfectly fine with the site. I’ve also managed to place many small bets risking £100 to win £5 or £10, all of these deposits/withdrawals were processed smoothly.So once again, I am not sure why so many people posted bad reviews here, but my review here is genuine, I wasn’t paid a dime to post it, I’m a genuine user of this website and as far as I’m concerned I’m giving it 5 stars, it’s far better than many other websites I’ve been using so far!

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I don’t mind losing but what I do take umbrage to is as soon as I have a couple of wins I get stake restricted and all my promos get snatched away without a much as a by your leave. As others have said all u get told is that is terms and conditions and they can do as they like. You might as well get rid of live chat. They don’t helpWhat a pathetic way to run a business. You’ll run out of customers soon if you restrict everyone

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I’ve been doing that for quite sometime, and may assure you, this company is one of the most honest (if not the most) in this game and in UK! Congrats! The other “famous ones” are dishonest and I may prove that.

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Garbage amateur bookmaker. Limits stakes down to pennies, Doesn’t want to take bets. They Advertise offers, then when you use those offers they limit your account to make it useless. W ANKERS

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withdrew 500 and it won’t let me log in to my account now – they can take my money but not give it out. I forgot which email I have used to open the account I’ve tried every way finding out. they are useless. very quick to take my money but won’t withdraw my funds? well I withdrew them and now. I can’t log in so I don’t know if they will arrive or not. ( someone advise ) f ing scum betting site

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As previous reviews have said BET UK are ok until you win then all of a sudden every bet you try to make has the stake limited, how on earth a £5 bet on a 3/1 shot is going to cut into their profit margin so much that it’s limited to £2.81. You ask customer service for an explanation and they just send a cut & paste set of their t+c’s. Then they demand id which takes them forever to process and lock your account in the meantime! Can’t be dealing with these types of bookmaker it seems any of the Leo Vegas sites work in the same way……..be warned………..funds withdrawn, which also took an age after I kept getting error messages, account closed. Sort yourselves out Bet UK et al.

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