BetUK PLAYER REVIEWS(822)
catalin
27 October 2023
Comment from uk.trustpilot.com
time of withdrawal is ok,didn't like how casino is paying.more losing then winning..
Luke
26 October 2023
Comment from uk.trustpilot.com
Great experience with this betting site. Easy to use and plenty of regular free bet offers and promotions.The app can be a little slow to use, and I have to regularly change it from fractions to decimal odds (my preference) but the web version is usually stable.
T. SO. P
24 October 2023
Comment from uk.trustpilot.com
The blackjack is a total disgraceDealer has either 20 or 21 every single hand and never bustsHow can the payout be 99.6 percent when the dealer wins virtually every handI've never seen blackjack like it in my life. Constantly beaten even if you get 20 the dealer will hit on 15 and get a 6
Aurel Bagiu
22 October 2023
Comment from uk.trustpilot.com
Excellent Work and Great Job by the team on this amazing project
Jay
22 October 2023
Comment from uk.trustpilot.com
PatheticBad enough you limit my promos but to actually tell me that I need to set a wagering limit too. I will never use you again
VJ
22 October 2023
Comment from uk.trustpilot.com
Have started using pop ups to pester people to set a monthly wagering limit. When I set one they told me it wasn't low enough and continue to nag me to change it. Who do you think you're talking to+I'm not being preached to by this lot. I'll never use again
Tam pm
20 October 2023
Comment from uk.trustpilot.com
Great until you actually win then you see what theyre really likeI just Love spending 30 minutes on chat just to be told its a business decision why I won't be getting my free bet. I've never encountered such a mean bunch of misers. They have no concept of loyalty to customers or playing even remotely fair
Brad
20 October 2023
Comment from uk.trustpilot.com
Shocking betting company. Registered as a customer, within days I was restricted on all sports bets as I had a winner. Regulations need to change as bookmakers such as Bet UK are hoping to attract the addicts only!!!
Malcolm Vickery
19 October 2023
Comment from uk.trustpilot.com
I have been using BetUK for approx 1 year and found them professional. So far a pleasant experience.
Dylan Jones
19 October 2023
Comment from uk.trustpilot.com
Five working days to receive MY money??????No way will I be using this pizz poor service again, if I can "instantly" deposit then so can you, crap service, much better bookmakers out there.
A Hodge
17 October 2023
Comment from uk.trustpilot.com
I’ve been using BetUK for over a week. Platform slow and awkward, customer service quick to respond, however they seldom solve queries. I’ve attempted to make a withdrawal of £833, not a lot in the scheme of things. My account was immediately restricted, several issues have arisen following BetUK’s poor communication, my account is still restricted, my funds are still being held. I’d suggest using one of the more trustworthy online providers. Very spurious business. Don’t use them.
MATTHEW WATTS
17 October 2023
Comment from uk.trustpilot.com
If I could give 0 stars I would, avoid joke of a company, as soon as you win they restrict your account, then trying to send documents to confirm identity is a joke, my bank statement literally has about 20 dates on it but they won’t accept it as it’s not stamped, banks don’t stamp your letters, complete joke and surprisingly they do it before £30 worth of free bets are about to expire so i couldn’t use them. Complete joke
The Calendarboy
15 October 2023
Comment from uk.trustpilot.com
Now over 3 months I have been trying to get my money. Problem was the card used originally had expired. After all this time and sending so many items to prove who I was, they told me to contact my Bank and get them to confirm that the original card was mine. That done, I have heard nothing, let alone getting my money. Do no use this company.
Martin Blackshaw
14 October 2023
Comment from uk.trustpilot.com
I opted for a £190 cashout, which I subsequently confirmed before logging out of the platform. When I logged back in, I discovered that my cashout had not been put into my account. I wrote to the support staff about it and was told that this was due to a change in cashout value in the second it took me to click on cashout and then click "confirm". I received no on-screen message to say my cashout had failed. The drop in cashout value was a mere £4, yet the entire cashout request was cancelled, even after I had confirmed my request. Other gambling sites simply pay out the lesser value because they understand that human beings cannot keep up with rapid computer-generated price fluctuations, but not Bet UK. My appeal was rejected with the usual meaningless quotation from T&C's. I then escalated to the complaints department and this likewise failed. I asked for confirmation that it was their final decision and requested that, if so, could they provide me with the information I need to appeal to IBAS. I received the confirmation that the decision was final, but no reference number required for an IBAS complaint. I raised a complaint with IBAS anyway but was told that I need that reference number, so I cancelled the complaint. I'm recovering from throat cancer treatment and really don't need the stress. I will not deal further with this organisation as I believe them to be unjust, hiding behind T&C's. I was quite happy with the site prior to this event. It has good presentation and decent odds. The trust is gone now and I urge others to be careful. It's impossible to keep up with a computer!
Acox
12 October 2023
Comment from uk.trustpilot.com
If I could give this 0 stars I would worst gambling site I hav ever come across clearly can't land on anything or win anything 70 pounds on one game lost all the money within not even 2 minutes of playing.Over 400 deposited not a single win clearly something is going on here games are nothing but a fraud and a scam do not waste your time on here there is a lot better sites out there than this one.Should not be aloud to operate should be closed down for good.
Frankie Naseem Bashir
11 October 2023
Comment from uk.trustpilot.com
I have been waiting for a response for 5 days now I have £5,000 outstanding and I can’t withdraw funds and pending withdrawals have been suspended. Every time I try to contact live chat they say they can’t give me any information. I have sent an email to betuk but no response which was 2 days ago now. I think this is horrible customer support. I will be talking to my solicitor over the coming days to get my funds. I use multiple betting accounts and this has never happened.
Francisco NIEBLA
11 October 2023
Comment from uk.trustpilot.com
Regular weekly freebets to take advantage of. Payout on time good odds and great app never any blips
Paul Bradley
11 October 2023
Comment from uk.trustpilot.com
1 star is the least I can give this disgraceful, dreadful, abysmal company. £230 deposited in a month prompts a review by their safer gambling department. This department then closes your account and that you are not allowed to withdraw money if any bets placed before account closure are winners. The Gambling Commission told me otherwise after speaking to them twice. People on live chat bog standard who tell you that they are not in contact with the e mail department. I had an e mail and was on live chat to Zack. Furthermore you tell them you are mortgage free, have accounts with your bank gaining interest plus a high interest account elsewhere and you have GAMBLING DEBTS. Stay well clear of this lot. I have a winning bet which should have been settled on 08/10/2023 which unlike most other bookmakers who give you a fair deal and would settle accordingly, yet at Bet UK you must wait until the end of the Tournament. My bet Romania least Tournament points £20@11/5 with 100% profit bonus. NB Chile not included in the market. They bet 11/5 Romania 7/1 Namibia. I have spent hours over 08/09/10 October dealing with people on live chat with no answers given to questions asked. They use Akinfenwa as an ambassador. He was known as the beast when playing football and a nice guy. This lot are a beastly company. They need a number for people to be talk to when complaining instead of wasting people's valuable time. They are beastly and will restrict your bets quickly after you open your account even with no winning bets from tour first few. wagers. Linked to Unibet I believe. Says it all. Avoid like the pleague.
Paul Bradley
10 October 2023
Comment from uk.trustpilot.com
I have deposited just over £100 into my Bet UK account yet can not access my account now as it is under review by the safer gambling part of Bet UK. They have also stated I have gambling debts. Live chat a waste of time as are e mails. Acknowledge receipt of e mail but nothing else. I am writing to them and going to sue them for defamation of character. By the way mortgage free and money in the bank. Also failed to settle a bet on 08/10 when result is known. Now got to wait 3 weeks. Do not deposit anything. Small amounts I have deposited make me a problem gambler heavily in debt
Keeno
09 October 2023
Comment from uk.trustpilot.com
The prices are superb on almost all markets that I bet on and they are also very generous with their bet boost and free bet offers. Found them to be an excellent bookmaker -I used to use Bet365 for 95% of my bets but these guys are much better and generous with their odds and offers
Mark B.
06 October 2023
Comment from uk.trustpilot.com
As with most bookmakers these days, everything is fine until you win, and then all bets are restricted to ridiculous amounts and all offers and bonuses are taken away. I take bigger bets than this lot.
Daniel Oldfield
06 October 2023
Comment from uk.trustpilot.com
Signed up, claimed a free bet offer, deposited and bet the £10, didn't receive my free bet. Contacted support, they ignored my email for several months. Avoid.
Alan
05 October 2023
Comment from uk.trustpilot.com
I signed up as a new customer with a decent free bets offer. Depositing was easy and straightforward. I found T&Cs clear and readily available to see. Since then there have been lots of profit boosts, often 100%, on golf, horse racing etc. and 'place a bet to get a free bet' offers. I haven't used Acca boosts as they aren't my thing but I can see them available in the promotions section too. Website easy enough to navigate and I have so far found the odds offered(mainly horse racing and football for me) to be very competitive. Not really used the casino to give a comment on. Keep it going BetUK
Adrian Stremel
05 October 2023
Comment from uk.trustpilot.com
REALLY BAD COMPANY TRY TO SAY I HAD COMMITTED FRAUD STAY AWAY
Andrew Philip
03 October 2023
Comment from uk.trustpilot.com
Avoid at all cost place a bet and they duplicated so took the money twice and said it was my fault, you wait 2 days for a response from e mail nothing we can do, they take your money but don't honour when they are wrong, the company shouldn't be allowed to trade???
Daniel Rhodes
03 October 2023
Comment from uk.trustpilot.com
Deposited 1800 then won 1500. Tried to withdraw and my account was instantly locked for verification. 1 week later and it’s still locked. I wish I used a different company. These amounts of money are very high to have locked so long.
ROGER
03 October 2023
Comment from uk.trustpilot.com
Great choice of betting mediums from sports through to casino games and many popular slots.Depositing very easy and the withdrawals are processed very speedily indeed.
Danny
02 October 2023
Comment from uk.trustpilot.com
Paid £10 deposit. This was the 1st online bookies I have ever used. Placed some random £1 EW bets and won about £40. They immediately flagged my account as suspicious and suspended it. They were kind enough to give me my £10 back. AVOID AVOID AVOID This site at all costs. Take your cash to a physical bookmakers instead.
Aditya
02 October 2023
Comment from uk.trustpilot.com
Fast withdrawls, take decent stakes, easie to navigate and Great site overall many options, for me so faar Absolutly nr 1 In UK
Customer
01 October 2023
Comment from uk.trustpilot.com
Be very very careful before you use this companyThey also refuse to let you escalate issues
Chris Wright
30 September 2023
Comment from uk.trustpilot.com
I would have rated this company -10 if it was available l opened an account in June depositing £30 from my bank account then found that I was unable to place a bet then thinking there was some problems I deposited another £30 via PayPal and still couldn't place a bet, then after accepting £60 I was asked to prove that I am really me by sending details of my bank account and PayPal account (which is something that I have been advised not to do) I managed to send my bank details but I have struggled to forward details of my PayPal account in fact I have tried unsuccessfully 11times , so now I am in a position where I can't place a bet and I can't get my money back. I strongly advise anyone thinking about opening an account with bet UK to forget about it and go to a reputable company instead I honestly can't believe how badly they treat their prospective customers.KEEP AWAY AT ALL COSTS
Belinda Burridge
30 September 2023
Comment from uk.trustpilot.com
Happy at all reviews i will now not deposit as verification should be done before depositing and they messaged me no documents needed at this stage..
MRJAMESPERRY
30 September 2023
Comment from uk.trustpilot.com
Easy to deposit and put your bets on and if you should be lucky enough to win withdrawals are very easy and into your bank or back on your card very quickly.
Jimmy
30 September 2023
Comment from uk.trustpilot.com
If you want to see how bad these are go onto live chat and ask if any free bets are available. You'll just get fobbed offYou won't get any. They treat customers like dirt. All the replies pretending they care are all for show
Christopher Underwood
29 September 2023
Comment from uk.trustpilot.com
Utterly horrendous. Don't deserve one star. They don't allow you to withdraw your funds. Say they are checking your account endlessly and will 'open an investigation' if you attempt to take your money out. Should be shut down by the gambling commission
John Ley
29 September 2023
Comment from uk.trustpilot.com
Bet UK are the worst betting site I have ever dealt with. I won £100 yesterday and they are now saying it will take up to FIVE DAYS to pay me. They even asked for a photo of my Visa card, both sides. I reluctantly provided that but they have still not paid me. DO NOT TOUCH THEM.
Lou
29 September 2023
Comment from uk.trustpilot.com
Never use this company. Stopped me better for no reason at all. Now gone to Bet365, very helpful with better odds.
Joyce Walden
29 September 2023
Comment from uk.trustpilot.com
In short won’t pay up. Bunch of con merchants. Worse betting company ever ever ever experienced. Not playing the jump hoop game with this lot. Couldn’t run a bath, no chance sharing bank details etc with this lot.
Tracy Devine
27 September 2023
Comment from uk.trustpilot.com
Tried to withdraw get told my account doesn't exist gonna take it further nothing but robbers!!!!
James Mews
26 September 2023
Comment from uk.trustpilot.com
Good site with previous races of horses shown when viewing a race.
Mr Joseph De Souza
26 September 2023
Comment from uk.trustpilot.com
Wrote an email to the company, received a stupid reply, avoid these jokers
Chloe baker
25 September 2023
Comment from uk.trustpilot.com
DO NOT USE!! I was depositing fine for 2 days and no problems then I won a bet and tried to withdraw, all of a sudden they’re asking for documents. This is in breach of license 17 in the gambling commission. It also states,’ A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier.’I was betting for 2 days all fine and they could have reasonably requested within that time. But no they only request when I withdrew. This is unjust and honestly theft as they’ve allowed me to deposit all I want until I withdraw and it’s a problem. Honestly do not use BetUk it’s the worst I’ve ever used never had these problems before
Donal Smith
23 September 2023
Comment from uk.trustpilot.com
Very enjoyable and lots of games to choose from. Good bonuses and easy withdrawal. Highly recommended
Liza Richie
22 September 2023
Comment from uk.trustpilot.com
Spent £150 on fluffy favourites game literally nothing in return the odd £1 and one bonus spins (3 elephants) I’ve played other sites wagered £50 and won £500 please don’t waste your hard earned cash on this site it’s should be banned.
Clare
22 September 2023
Comment from uk.trustpilot.com
I would’ve left No Stars if Twas possible. This company are very dodgy. I joined up to obtain their Sign up offer of “Three free £10 bets” but because I won one of my first bets they closed my account due to “Suspicious behaviour” and I hadn’t used two of my three free bets that were promised. This betting firm isn’t legit and only likes losing customers
pa
21 September 2023
Comment from uk.trustpilot.com
You really are unbelievable and not in a good wayYou restricted my promos then told me there had been a genuine mistake and I was eligible to receive them again the following weekThen you restricted me again after just seven days!(This also happens with betmgm who is also owned by the same company)You didn't even have the good grace to tell me. I had to find out myself when trying to bet. Of course the dept who made this decision wouldn't explain why. God forbid they might talk to their customers paying their wagesRestrictions are bad enough, it's your company and you can do as you please but to keep messing me about like you've done really is unforgivable. You seemingly do as you please without any consequences. The way you treat customers is abysmal. Nice job BetUk/Leovegas.
Aurel Bagiu
21 September 2023
Comment from uk.trustpilot.com
Excellent Work on the way forward with the project uk bet
Dai
19 September 2023
Comment from uk.trustpilot.com
Shameful excuse for a bookmakerI notice that ignore bad feedback and only reply to 5 star reviewsNothing but aggro since I signed up. One thing after anotherStick to the big name books and don't bother with this type.
Nigel Ayton
18 September 2023
Comment from uk.trustpilot.com
On the 24th of August I placed a few horse racing bets at York.Bearing in mind I had placed bet before for a week or so.But on this occasion my selections came in and with one other selection on that evening I ended up with £1076 in my funds.When I tried to withdraw the company asked for verification docs which I sent ! But nearly 4 weeks later -No communication although I e-mail every day but nothing back .They are not getting away with this .THEFT is the word and they will be prosecuted.
Mikey
27 October 2023
Comment from uk.trustpilot.com
One of the worst betting sites around. They stake limit you on everything, the promotions only last for about a day.Needing to withdraw funds to a card that has expired is an ongoing issue for over 3 months now. Back and forth wanting information that ends up not being enough. Their support are extremely poor also.
One of the worst betting sites around. They stake limit you on everything, the promotions only last for about a day.Needing to withdraw funds to a card that has expired is an ongoing issue for over 3 months now. Back and forth wanting information that ends up not being enough. Their support are extremely poor also.