Betvictor Review

Juan was very helpful! And sorted my problem out straight away! Definitely a very good employee.

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Chris at the customer help centre desk was very helpful and sorted my query in minutes Thank you very much

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Restricted/removed my welcome bonus as soon as I deposited money. Contacted customer services and they wouldn’t answer why, just cut and pasted an irrelevant answer to a different question, removed my welcome bonus after depositing money through the welcome bonus link. Customer services not able to answer my question so had to make a complaint and now have to wait 2 weeks. Have withdrawn my money again and highly recommend people avoid this site like the plague along with all other BV Group owned gambling sites (Bet Victor and Heart Bingo are the 2 I’m aware of)

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Excellent comms; makes a change & very pleasant conclusion with no hassle…

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RUBBISH RUBBISH RUBBISH AND MORE RUBBISH. The games are clearly very rigged. 500 plus spins on a number of games, not a single bonus. NOT even one. And this isn’t the first nor the third time. If that is not rigged I’m not sure what rigging. They come with this crap that it’s random, when it’s clearly obvious it isn’t. Liars, watch them come with their copy and paste comment. To add, it seems a lot of the 5 reviews are about customer service, which is laughable in the fact, I have been waiting for someone to respond to me for over an hour now. Gave up so maybe this is were I will get a response. You have been warned don’t bother with these lot.

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Bet Victor costumer support is excellent,I would highly recommended this app.Thank you Christina for your kind support.it was really great…

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Amazing games available to play some very exclusive and exciting games. Customer service is excellent especially Jamie, he helped me today and was very kind and helpful. Very happy with the customer care.

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I love this site. I had great customer service today with Anyi today. They were a great help and very friendly.

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Ahhh father Mackie what can I say about him… humourous, brilliant at his job and the man you go to if you have problems going on since his magical powers always save the day.

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Anyi was very helpful. She assisted in a timely manner with good and helpful information, and I’m satisfied with the result she provided.

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Great assistence with Anyi today

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I mean your customer service and the gaming experience is great but your payment system and provider is worthless…

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Ethan took on board my misunderstanding about the requirements you needed to meet on the welcome bonus. He looked into my account and saw that I had wagered enough to qualify and although I didn’t follow the process of depositing £20 but instead deposited and wagered £10 on two separate occasions he managed to process the bonus.Thanks Ethan.

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All reviews are about customer service just like they are on the sister site heart bingo, spent a fortune nothing back I wouldn’t of played if had known it was the same as heart bingo shocking site for paying out

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The fake positive reviews stays coming. Unbelievable how Trust pilot is allowing these low life to get away with it. Shop around for prices,there’s plenty to choose from. I found Matchbook ok it took me a bit of time to get used to it,but seems ok. Also stay away from online casinos they are fixed.

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Jack was amazing and sorted my issue with great ease and was very professional.

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Betvictor is one of the best bookmakers in the UK. They offer wide range of games. If any problem appears they fix it very soon. When you win, money reach to your bank account quickly

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I recently open up an account with BetVictor. I was able to beneficiate the welcome bonus (sports) and now the wagering is complete and my account was credited from the winning bonus I did. In the journey, I had to chat with them a few time, customer service was good and effective.

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Had a nice win on my first visit, but had an issue claiming the introductory offer, so I contacted customer services. Ethan was absolutely wonderful, patient and professional, and got things all sorted for me.

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I spoke to a lovely man called James about my free spins after signing up and wagering and he has told me this will be sorted so still awaiting this but I have high hopes as he was so nice and very fast response:)

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What is this keep taking my money no cash out for 2 years so hot win since i play this s h e t i lose ov£11000 no chance cash out i will give 0 0 0 0 star

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No idea how this place has so many 5star reviews it’s abysmal. Can’t get a bonus on any game. Deposited £200 and got 1 bonus on big bass splash which give me £10 it’s awful

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One of the best betting websites in the Ireland. Cheers to support agent Mackie who helped me to resolve my issue with promo within just 1 minute

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I was on live chat and spoke to jayce he was extremely helpful and sorted my queery out very quickly and professional thanks

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Bet Victor I put £1500 on Tyson fury back in dec 2023. My account wasnt opened but there kept lying about they need is that for weeks then 3 weeks ago I was given bad news from my doctor saying I got prostrate Cancer.. they made me go to the bank again and sent them everthing there wanted but they always find a excuse to wind you… MY ACCOUNT WASNT OPENNED AS THEY BARRED ME FOR 5 YEARS WHEN I INFORM THEM OF CANCER. 3 WEEKS IN JAN 2024.. REFUSEIN TO GIVE MY MONEY BK. 6 WEEKS OF HELL.. PLEASE DO NOT USE THIS BETTING APP IF U PUT IN A LARGE AMOUNT YOU HAVE LOST WITHOUT PLACING A BET.. SKYBET OR BET 365.. GONNA SENT GO TO COUNTY COURT TO ISSUE SUMMONS.. U HAVE NO RIGHT TO KEEP MY MONEY SENT U ID INCOME PROOF OF WHICH ACCOUNTS THE MONEY CAME OUT..DO NOT PLAY WITH BIG MONEY WITH BET VICTOR ONLY £5.. WORSES BETTING ON THE INTERNET.

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‘Please contact us at our help email to further resolve this’ this really means we don’t care and will give you the same robot answers and steal your moneyStill never got my 700$ back, only asked for half at first. Won’t return it after stealing it

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Great experience had here from Mark bonus are great fun and give ya a good go for your money way better than anything I ever seen great casino true to there customers with great rewards+bonuses all in all a great casino who deserves all the good feedback nothing compares to you bet Victor loyalty is within this company much love <3

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STAY WELL AWAY!!!! I signed up to bet victor and was interested in the promotional offer, I made a qualifying bet but once it was settled I never received the bonus. I messaged them and I was told they restricted my account…. I was a new customer and had no previous history with them. They told me they just chose to restrict me and had no reason for it. The same happened to their sister company bat talk sport, which I placed a 40 pound bet. I’m now 60 pound out of pocket and they have no reason as to why they have restricted my account. STAY AWAY

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Very good customer service help from Asyl today thank you.

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I had a question and Jayce was really helpful and friendly. The service was great. Thank you

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Jayne in customer support dealt with my issue very efficiently

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UPDATE:I had three bets placed which were all done while the site was experiencing issues, out of the three bets. The bet that WON was voided the two that lost settled as is , LOL How does is this site 4.4/5?Terrible customer service, scammed me out of 350$, won’t return the money then threatened to close my account when I said I was going to social media for this with my proof.Now we’ll get a response from them on here to message their help email, which only gives generic responses and are extremely unhelpful. Horrendous site

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Jana was brilliant with helping me understand my mistake, super service.

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Reopened my account after self exclusion then deposited money but after trying to play a game I got an error message because they want me to verify my account. I’ve sent the documents which typically are never good enough. Part of the verification process states I can’t deposit until I’m verified but these thieves have let me deposit and won’t give me my money back because I’m not verified. Disgusting behaviour from a so called big company. They also give me email addresses to email a complaint to which don’t work

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Anyi was very helpful and provided great assistance when I used the live chat function.

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In the past i gave Betvictor a 5 star review now ive dropped it and im hoping betvictor arent going the same way as every other gambling company,Yesterday i passed 2 horses running at pau onto a friend of mine, He had 20ew ALERIC at 8/1 wins at 13/2…20ew KENDAYA at 12/1 finished 3rd at 3/1..And a 10 ew double now the first horse run in 3.15 race the 2nd in 3.53 race,Now at 1.49 my friend received an email instructing him that after a review by traders his account was restricted,Come on Micheal Tabor before the horses have run? Mr tabor knows gambling is all about having an edge which he had with Patrick Veitch ,Hopefully this is just a blip as tobefair betvictor are a lot better than most

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Don’t bother, no help, it takes 10 days to get your account verified, and u need to wait ages for someone to write something to u

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Awesome customer services, fastest withdrawals of any casino I’ve ever played.

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Great site. Customer service rep Jayce was very helpful.

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took 20 pound in 30p spins in 4 mins worst site i have used tonight and that is saying something check my reviews tonight!

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Ryan went above and beyond in assisting to resolve my issue, and in a really quick manner. He couldn’t have been more helpful and I was very impressed and appreciative.

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Had an issue with deposits- spoke to Janelle and she explained the issue, proposed a solution which worked and kept the chat active until I was happy the solution had worked .

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I had a slight problem with a promotion upon my 1st deposit and wager. Contacted customer service using live chat, within a minute Chris was there to solve the problem, very fast too. 5 stars from me

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My problem was looked after and resolved

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Amazing service.I had signed up and opted for a bonus and didn’t complete my bet correctly for the bonus, however I was put through to Jack who said he will credit my account with the bonus due to wagering the amount required. Very thankful to Jack for this.

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Not sure why my reviews get deleted? Scam of a site. Display wrong scores , disable cashout and won’t assist. Terrible customer service such as Vicki, eli, chantelle. Absolutely horrendous, any issues I get told to contact them via email only for the same useless bot responses. Absolute scam of a site. Stop deleting my reviews, you shouldn’t be 4.4.

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Very responsive professional and attentive to customer requests. Great employee Max was the chat representative I had spoke with to assist me with my account inquiries. he had quickly reviewed and happy with the results. I give the app and Max a thumbs up 👍. Thank you

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Played for 2 days since joined , super fast pay outs !!! 12 hours after was in my bank account large amount of money too. Highly recommend . Power up roulette where it’s at 🔥

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“New customer deal” deposit 10 and get 200 free spins on fishing frenzy. I deposited 10£ twice and still didn’t work!

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Cheeky **&%&** just locked my account and asked for personal details I am not prepared to give. At my age I don’t like having the urine extracted. Find a firm who doesn’t abuse the law and then have their staff lie about it. One can never trust a liar.

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