Betvictor PLAYER REVIEWS(3135)
customer
28 February 2023
Comment from uk.trustpilot.com
i spoke to someone called jayce and they were wonderful help with my account. you need more staff like that
i spoke to someone called jayce and they were wonderful help with my account. you need more staff like that
Reply
Pa
28 February 2023
Comment from uk.trustpilot.com
Really pleased when I first opened up a few months ago. Always completed the sports loyalty tier and it’s a great idea (Though the MEGA WHEEL at the end tends to reward less than the tiers before). The site however isn’t great. Regular issues viewing racing streams and I once had to wait over 5hrs for a winning horse bet to settle because they had no trader to do so at that time of night. Decided I’d contact customer care and explains my issues lately and possibly close my account. Without any real review into the complaints the account was closed within a few seconds. Possibly would have stayed if they reviewed my complaints better.
Really pleased when I first opened up a few months ago. Always completed the sports loyalty tier and it’s a great idea (Though the MEGA WHEEL at the end tends to reward less than the tiers before). The site however isn’t great. Regular issues viewing racing streams and I once had to wait over 5hrs for a winning horse bet to settle because they had no trader to do so at that time of night. Decided I’d contact customer care and explains my issues lately and possibly close my account. Without any real review into the complaints the account was closed within a few seconds. Possibly would have stayed if they reviewed my complaints better.
Reply
Alan
27 February 2023
Comment from uk.trustpilot.com
As a useful bit of information before you sign up. BV do not accept any online banks (Monzo, starling, Revolut etc). They have said it is a business decision.This is fine, but information should have been transparent before you waste time signing up, only to find you cannot deposit any money.
As a useful bit of information before you sign up. BV do not accept any online banks (Monzo, starling, Revolut etc). They have said it is a business decision.This is fine, but information should have been transparent before you waste time signing up, only to find you cannot deposit any money.
Reply
Jack Telli
27 February 2023
Comment from uk.trustpilot.com
Unfortunately I have to give 1 star due to an issue I had. I play the loyalty club every week. I played a bit on Monday, wagered about 3-400 on casino and 100 on sports. Then remembered the loyalty club and opted in. Starting at 0. I played and played and wagered 4,700-4,800 on casino and 420 on sports. Basically just shy of the next tier on loyalty club and they flat out refused to give it to me. Even though in total I’ve wagered enough. Just forgot to opt in the first day. Horrible treatment by manager Catherine. Simply didn’t care and kept repeating herself that she doesn’t give goodwill gestures. Even though they actually do, and often help people when just short of the next stage of loyalty. Pretty horrible experience and considering I spent 1-2000 and wagered 5,500, and the rewards aren’t amazing anyway, you’d think they be a bit more fair about the situation.
Unfortunately I have to give 1 star due to an issue I had. I play the loyalty club every week. I played a bit on Monday, wagered about 3-400 on casino and 100 on sports. Then remembered the loyalty club and opted in. Starting at 0. I played and played and wagered 4,700-4,800 on casino and 420 on sports. Basically just shy of the next tier on loyalty club and they flat out refused to give it to me. Even though in total I’ve wagered enough. Just forgot to opt in the first day. Horrible treatment by manager Catherine. Simply didn’t care and kept repeating herself that she doesn’t give goodwill gestures. Even though they actually do, and often help people when just short of the next stage of loyalty. Pretty horrible experience and considering I spent 1-2000 and wagered 5,500, and the rewards aren’t amazing anyway, you’d think they be a bit more fair about the situation.
Reply
Panteleimon
27 February 2023
Comment from uk.trustpilot.com
After 18 deposits 0 return is the worst scam ever DON’T SPEND YOUR TIME AND YOUR HARD EARNED MONEY THERE DON’T BE VICTIM LIKE ME
After 18 deposits 0 return is the worst scam ever DON’T SPEND YOUR TIME AND YOUR HARD EARNED MONEY THERE DON’T BE VICTIM LIKE ME
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lee walker
25 February 2023
Comment from uk.trustpilot.com
Spoke to Orsi,very helpful and polite and solved my issue within minutes, thank you
Spoke to Orsi,very helpful and polite and solved my issue within minutes, thank you
Reply
Howard Hemmings
25 February 2023
Comment from uk.trustpilot.com
A quick and timely response to my query..followed by a clear answer to my query..to which I'll add my thanks to a certain Kamil in customer support.
A quick and timely response to my query..followed by a clear answer to my query..to which I’ll add my thanks to a certain Kamil in customer support.
Reply
gail mcferran
25 February 2023
Comment from uk.trustpilot.com
Had a problem thanks to jayce its sorted..never had any problems before and I think that it was resolved quickly.. big thank you to jayce
Had a problem thanks to jayce its sorted..never had any problems before and I think that it was resolved quickly.. big thank you to jayce
Reply
Gerson Bernas
25 February 2023
Comment from uk.trustpilot.com
A very quick service, no long to reply and very professional people.
A very quick service, no long to reply and very professional people.
Reply
TIM BOYLAN
25 February 2023
Comment from uk.trustpilot.com
Really poor. Have been using the app for a number of months. Recently the account was frozen pending account verification. A bank letter was not sufficient and I didn’t have a utility bill. Spoke to customer services and explained that I didn’t want the hassle. Asked if they could close my account and refund the £5 remaining balance (this was from paying in deposits not winnings). They simply refused. Really poor that on top of the usual security procedures - pin log etc and back account verification they still insist on such measures. Do they think that customers should do this? No other betting app ever has????
Really poor. Have been using the app for a number of months. Recently the account was frozen pending account verification. A bank letter was not sufficient and I didn’t have a utility bill. Spoke to customer services and explained that I didn’t want the hassle. Asked if they could close my account and refund the £5 remaining balance (this was from paying in deposits not winnings). They simply refused. Really poor that on top of the usual security procedures – pin log etc and back account verification they still insist on such measures. Do they think that customers should do this? No other betting app ever has????
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Christopher Stephens
24 February 2023
Comment from uk.trustpilot.com
Instant withdrawals, good choice of sports to bet on. Modern day bookie
Instant withdrawals, good choice of sports to bet on. Modern day bookie
Reply
Emir ali
24 February 2023
Comment from uk.trustpilot.com
Ryan is such a great agent he made me feel safe when talking with him. Thanks for solving my problems!
Ryan is such a great agent he made me feel safe when talking with him. Thanks for solving my problems!
Reply
Daniel Dwan
23 February 2023
Comment from uk.trustpilot.com
Try to place a bet and it just buffers and buffers until the price is gone.
Try to place a bet and it just buffers and buffers until the price is gone.
Reply
Cat Gray
22 February 2023
Comment from uk.trustpilot.com
Spoke with Keith over live chat - they were very helpful and quick to respond to my query. Thanks Keith! :)
Spoke with Keith over live chat – they were very helpful and quick to respond to my query. Thanks Keith! 🙂
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Matt Price
22 February 2023
Comment from uk.trustpilot.com
Great service from Keith. Very helpful with my withdrawal of cash issue
Great service from Keith. Very helpful with my withdrawal of cash issue
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Rhys
21 February 2023
Comment from uk.trustpilot.com
I must say the service of agent Jesus was exceptional. However I have given 3 star as I had several issues with a withdrawal I made even though I am fully verified customer. Jesus joined the live chat and was able to resolve my issue within a few hours that no one else could resolve in 5/6 days. This would have been a 1 star review if it wasnt for the great service of Jesus. Be grateful to have someone like that on your team as this would have been a horrendous review needless to say a complaint too.
I must say the service of agent Jesus was exceptional. However I have given 3 star as I had several issues with a withdrawal I made even though I am fully verified customer. Jesus joined the live chat and was able to resolve my issue within a few hours that no one else could resolve in 5/6 days. This would have been a 1 star review if it wasnt for the great service of Jesus. Be grateful to have someone like that on your team as this would have been a horrendous review needless to say a complaint too.
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John Yarwood
21 February 2023
Comment from uk.trustpilot.com
Wel they forgot to giv me my 20 bets for spending 10 went on live chat told them I got the casino bonus but didn't get the bet bonus and he told me they wud b on in a couple of mins and they was I can't fault them and they give me 5 free spins as well
Wel they forgot to giv me my 20 bets for spending 10 went on live chat told them I got the casino bonus but didn’t get the bet bonus and he told me they wud b on in a couple of mins and they was I can’t fault them and they give me 5 free spins as well
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Alpesh Chohan
20 February 2023
Comment from uk.trustpilot.com
Jamie was very helpful in figuring out my issue and resolved it with quick and very efficient service
Jamie was very helpful in figuring out my issue and resolved it with quick and very efficient service
Reply
customer
20 February 2023
Comment from uk.trustpilot.com
My customer service was fantastic and I appreciated how helpful he was. His name was juan
My customer service was fantastic and I appreciated how helpful he was. His name was juan
Reply
Jacob Glynn
19 February 2023
Comment from uk.trustpilot.com
Customer service was great. Short wait and problem was resolved in less than 5 minutes.Thank you Julianne
Customer service was great. Short wait and problem was resolved in less than 5 minutes.Thank you Julianne
Reply
Al Carpenter
19 February 2023
Comment from uk.trustpilot.com
If you are looking for a mediocre company, you found it,guys.I deposited more than $15K in a month, not a single time I was rewarded a free games feature that is more than 0.75 cents that I bet on, which returned of course just joke a few multipliers.None of my high stake bets were able to get rewarded, I opened over 400 sessions. Which shows their greedy RTP is just a gimmick.Sportsbook is another joke. I made a parlay, I am ahead,but cash outs are suspended. Their juice is a lot higher compared to other bookmakers, yet, they still try to block the cash outs while the player is ahead.Their bonus system is disaster.My caliber players used to get alot more privileges before Ontario banned respected bookmakers such as willhill etc. So We ended up these greedy, sketch casinos as Ontarians.And the only reason I came here, I had a few big wins at Leo Vegas and they kind of gave me hard time for back to back stupid verifications in a few months like 4 times ,the only thing left was my DNA. I am a legit mid level recreational playing person. So I said enough and came here to betvictor.These companies are taking advantages of players like us thanks to Ontario Law that banned other companies. I wish pinnacle Casino is back but they only have sportsbook in Ontario.
If you are looking for a mediocre company, you found it,guys.I deposited more than $15K in a month, not a single time I was rewarded a free games feature that is more than 0.75 cents that I bet on, which returned of course just joke a few multipliers.None of my high stake bets were able to get rewarded, I opened over 400 sessions. Which shows their greedy RTP is just a gimmick.Sportsbook is another joke. I made a parlay, I am ahead,but cash outs are suspended. Their juice is a lot higher compared to other bookmakers, yet, they still try to block the cash outs while the player is ahead.Their bonus system is disaster.My caliber players used to get alot more privileges before Ontario banned respected bookmakers such as willhill etc. So We ended up these greedy, sketch casinos as Ontarians.And the only reason I came here, I had a few big wins at Leo Vegas and they kind of gave me hard time for back to back stupid verifications in a few months like 4 times ,the only thing left was my DNA. I am a legit mid level recreational playing person. So I said enough and came here to betvictor.These companies are taking advantages of players like us thanks to Ontario Law that banned other companies. I wish pinnacle Casino is back but they only have sportsbook in Ontario.
Reply
zhang lin
19 February 2023
Comment from uk.trustpilot.com
Juan is very helpful and solve the issue on time.She is best support in BetVictor.Better than some others holding player online and useless.Really appreciate to Juan's help!
Juan is very helpful and solve the issue on time.She is best support in BetVictor.Better than some others holding player online and useless.Really appreciate to Juan’s help!
Reply
Lucy Handyside
18 February 2023
Comment from uk.trustpilot.com
Not impressed I made a withdrawal early today and they proceeded to process this. I then had an email to state I had to send verification and money has now been blocked and can’t be used and telling me to wait 72 hours for verification when I was told multiple times my withdrawal was processed. Now having to wait 72 hours when was relying on that money as was told it was instant. Not sure I will be using this app again.
Not impressed I made a withdrawal early today and they proceeded to process this. I then had an email to state I had to send verification and money has now been blocked and can’t be used and telling me to wait 72 hours for verification when I was told multiple times my withdrawal was processed. Now having to wait 72 hours when was relying on that money as was told it was instant. Not sure I will be using this app again.
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Carlo Gleeson
18 February 2023
Comment from uk.trustpilot.com
I cashed out on a 9 team accumulator today for €390 and confirmed this on the app. I also have a screenshot of this. Little did I know when I looked at my balance it was not credited. I’ve been into the live chat team and awaiting feedback but it has been a horrible experience for me and it shows that the app and cash out is unreliable. I’m awaiting feedback from Bet it or so this review covers the app and the lack of credibility around it.
I cashed out on a 9 team accumulator today for €390 and confirmed this on the app. I also have a screenshot of this. Little did I know when I looked at my balance it was not credited. I’ve been into the live chat team and awaiting feedback but it has been a horrible experience for me and it shows that the app and cash out is unreliable. I’m awaiting feedback from Bet it or so this review covers the app and the lack of credibility around it.
Reply
RACHAEL DALTON
17 February 2023
Comment from uk.trustpilot.com
Anthony in the customer support live chat was very helpful and resolved my issue quickly
Anthony in the customer support live chat was very helpful and resolved my issue quickly
Reply
Ricky Broadhurst
17 February 2023
Comment from uk.trustpilot.com
I have lost count of how many times I have put accumulators on and the bet is suspended from start to finish giving you no option at any point to cash out. Absolute joke.
I have lost count of how many times I have put accumulators on and the bet is suspended from start to finish giving you no option at any point to cash out. Absolute joke.
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David Coxson
17 February 2023
Comment from uk.trustpilot.com
Playing slot on betvictor online today. Eventually got to bonus so happy days then message appeared refresh your page in black box in front of game I thought if I press x on corner of box it would go but it did and took game with it. I tried logging into game again but bonus was gone so contacted betvictor . Agent kamil wasn't there to help and asked did I take a screenshot of this well i hadn't obviously. Not happy feels like i lost potential jackpot win .
Playing slot on betvictor online today. Eventually got to bonus so happy days then message appeared refresh your page in black box in front of game I thought if I press x on corner of box it would go but it did and took game with it. I tried logging into game again but bonus was gone so contacted betvictor . Agent kamil wasn’t there to help and asked did I take a screenshot of this well i hadn’t obviously. Not happy feels like i lost potential jackpot win .
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Richard
17 February 2023
Comment from uk.trustpilot.com
Anthony was very helpful and resolved my issue in a timely manner while maintains a very professional and courteous manner. 5 Stars!
Anthony was very helpful and resolved my issue in a timely manner while maintains a very professional and courteous manner. 5 Stars!
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Keira
17 February 2023
Comment from uk.trustpilot.com
The customer support experience was great! I chatted with Juan and he was really quick and patient in helping me understand bet types. If I ever get stuck, I hope to talk to him again!
The customer support experience was great! I chatted with Juan and he was really quick and patient in helping me understand bet types. If I ever get stuck, I hope to talk to him again!
Reply
Emma Richards
17 February 2023
Comment from uk.trustpilot.com
Didn’t receive my sign up bonus spoke to a agent sorted the problem straight away great help.
Didn’t receive my sign up bonus spoke to a agent sorted the problem straight away great help.
Reply
Cory James Armstrong
17 February 2023
Comment from uk.trustpilot.com
Belen in Live chat was very helpful with my issue regarding depositing and managed to fix my issue within minutes so thank you very much!
Belen in Live chat was very helpful with my issue regarding depositing and managed to fix my issue within minutes so thank you very much!
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Dany Smith
17 February 2023
Comment from uk.trustpilot.com
The customer rep Juan was quick ,efficient and helpful, thank you Juan!
The customer rep Juan was quick ,efficient and helpful, thank you Juan!
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David
16 February 2023
Comment from uk.trustpilot.com
Fake Fake Fake....look at there positive reviews all about how great there live chat is,not one positive reviews about there sports and casino...and then the lad that deposited 100 k....just to go how low these cowboys would go...Don't Go Near Betvictor. You have been WARNED.
Fake Fake Fake….look at there positive reviews all about how great there live chat is,not one positive reviews about there sports and casino…and then the lad that deposited 100 k….just to go how low these cowboys would go…Don’t Go Near Betvictor. You have been WARNED.
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Boy Nguyen
15 February 2023
Comment from uk.trustpilot.com
Jesus is a really nice guy dealt with all the confusing about the sign up bonus 5 star rating for that staff
Jesus is a really nice guy dealt with all the confusing about the sign up bonus 5 star rating for that staff
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Kate Wild
15 February 2023
Comment from uk.trustpilot.com
Without a doubt one of the best bookmakers around they have taken every bet I have asked for and there has never been a problem making a withdrawal.
Without a doubt one of the best bookmakers around they have taken every bet I have asked for and there has never been a problem making a withdrawal.
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Jason
15 February 2023
Comment from uk.trustpilot.com
Hi Folks KIERON AND RYAN are a pleasure to interact with, it would be in BetVixtora interest to get more agents like them guys , very understand and quick to reply , not waiting 10Minutes for an agent toCome back with a response like My previous experience with a BetVictor agent. I do currently have a few issues been escalated , I work in CS myself and do understand that issues have to be escalated to Certain departments to be investigated , but Previously have been waiting nearly a week for updates or answers , and to get a the wrong information and having to ring back up and get escalated again is poor customer service , it isn’t good enough , its like an agent pushing u off just to get you off . Ryan and Kieron have changed my mind about BetVictors agents today . Hopefully my issues get resolved , I’ve wagered €100k in few days so I expect to be prioritized and compensated. Thanks
Hi Folks KIERON AND RYAN are a pleasure to interact with, it would be in BetVixtora interest to get more agents like them guys , very understand and quick to reply , not waiting 10Minutes for an agent toCome back with a response like My previous experience with a BetVictor agent. I do currently have a few issues been escalated , I work in CS myself and do understand that issues have to be escalated to Certain departments to be investigated , but Previously have been waiting nearly a week for updates or answers , and to get a the wrong information and having to ring back up and get escalated again is poor customer service , it isn’t good enough , its like an agent pushing u off just to get you off . Ryan and Kieron have changed my mind about BetVictors agents today . Hopefully my issues get resolved , I’ve wagered €100k in few days so I expect to be prioritized and compensated. Thanks
Reply
Unknown Fella
13 February 2023
Comment from uk.trustpilot.com
Absolutely disgusting. Never EVER play their virtual betting. The win ratio is so bad, I'd love to know how these companies continue to get away with it.
Absolutely disgusting. Never EVER play their virtual betting. The win ratio is so bad, I’d love to know how these companies continue to get away with it.
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ow
13 February 2023
Comment from uk.trustpilot.com
had a customer service issue with my account. A gentelmen named juan refunded my money immediatly.
had a customer service issue with my account. A gentelmen named juan refunded my money immediatly.
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AJ Khan Limited
13 February 2023
Comment from uk.trustpilot.com
very dodgy company, extremely poor customer service. I won money and they started never ended verification which they never did since I opened my account over a year ago. And then no one had a clue whats going on. there is no customer service phone number.
very dodgy company, extremely poor customer service. I won money and they started never ended verification which they never did since I opened my account over a year ago. And then no one had a clue whats going on. there is no customer service phone number.
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John
12 February 2023
Comment from uk.trustpilot.com
Played a few slots (clearly lost) so played King King Cash, after 50 spins I finally got the bonus round, very exciting, and won 70 pence.....utter rip off
Played a few slots (clearly lost) so played King King Cash, after 50 spins I finally got the bonus round, very exciting, and won 70 pence…..utter rip off
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Kyle Martin
12 February 2023
Comment from uk.trustpilot.com
Excellent casino, Great promotions, Great customer service and fast withdrawals
Excellent casino, Great promotions, Great customer service and fast withdrawals
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JT
12 February 2023
Comment from uk.trustpilot.com
Juan was very helpful in the live chat feature and helped me resolve any issues I had quickly and efficiently!
Juan was very helpful in the live chat feature and helped me resolve any issues I had quickly and efficiently!
Reply
J Ahmed
12 February 2023
Comment from uk.trustpilot.com
It was the good customer service always pleasure to chat or speak with them just have 1 suggestion please make fast withdrawal don’t take 24 hours we are in 2023 now super technologies are available use them and thanks Jesus in live chat ?
It was the good customer service always pleasure to chat or speak with them just have 1 suggestion please make fast withdrawal don’t take 24 hours we are in 2023 now super technologies are available use them and thanks Jesus in live chat ?
Reply
D Eagen
12 February 2023
Comment from uk.trustpilot.com
I got great help from Jesus in the chat as I was learning how to use the site. Thank you for being attentive to my questions!
I got great help from Jesus in the chat as I was learning how to use the site. Thank you for being attentive to my questions!
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George
12 February 2023
Comment from uk.trustpilot.com
I talked to this dude Jesus, was very friendly for a stupid blunder on my own end. Hope I get him everytime
I talked to this dude Jesus, was very friendly for a stupid blunder on my own end. Hope I get him everytime
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Lekker
12 February 2023
Comment from uk.trustpilot.com
Because i placed a bet before 9am yesterday morning they refused to pay best odds, this is hidden away in the t&c so beware if you deal with these money grabbing clowns
Because i placed a bet before 9am yesterday morning they refused to pay best odds, this is hidden away in the t&c so beware if you deal with these money grabbing clowns
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Jonty Field
11 February 2023
Comment from uk.trustpilot.com
I forgot to opt in for the welcome bonus so messaged customer service and spoke to a guy called Juan. He was Very helpful and quick to reply. He then sorted my account out and awarded me the welcome offer.
I forgot to opt in for the welcome bonus so messaged customer service and spoke to a guy called Juan. He was Very helpful and quick to reply. He then sorted my account out and awarded me the welcome offer.
Reply
Panteleimon
11 February 2023
Comment from uk.trustpilot.com
THEY CLOSED MY ACCOUNT AND THEY BLOCKED MY MONEY IN BECAUSE I WON 300£ I WAS FULLY VERIFIED GUYS AVOID THEY ARE SCAMMERS I HAVE PHOTO FOR PROOFS I SEND ALL MY 10000FOLLOWERS TO REPORT LETS CLOSE THIS SCAM
THEY CLOSED MY ACCOUNT AND THEY BLOCKED MY MONEY IN BECAUSE I WON 300£ I WAS FULLY VERIFIED GUYS AVOID THEY ARE SCAMMERS I HAVE PHOTO FOR PROOFS I SEND ALL MY 10000FOLLOWERS TO REPORT LETS CLOSE THIS SCAM
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Valmir parallangaj
10 February 2023
Comment from uk.trustpilot.com
Very helpful and quick to respond and resolve any issues. Also Very grateful for crediting back my offer so thank you
Very helpful and quick to respond and resolve any issues. Also Very grateful for crediting back my offer so thank you
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Rob Owens
28 February 2023
Comment from uk.trustpilot.com
Orsi was very helpful in sorting out my bonus that didn't activate because I'd deposited with PayPal, before the Debit card payment needed to qualify.
Orsi was very helpful in sorting out my bonus that didn’t activate because I’d deposited with PayPal, before the Debit card payment needed to qualify.